PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

THiNK BiG Technology Forum

E-Government: Connecting with the Citizens

Presented By:YM Haji Azhar bin Haji AhmadDeputy Permanent Secretary

Prime Minister’s Office

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

His Majesty’s Titah in conjunction with the

17th Civil Service Day 2010

Mengenai penggunaan teknologi maklumat, beta telah pun memperkenankan perlaksanaan Strategik E-

Kerajaan semenjak dari tahun 2000 lagi, dengan budget sebanyak B$1 bilion. Namun penggunaannya pada

setakat ini, masih sahaja di tahap yang rendah.

Begitu juga aplikasi IT, untuk kemudahan orang ramai berurusan dengan kerajaan, adalah masih sahaja belum dapat dianggap memuaskan, jika dibanding

dengan negara-negara lain di rantau ini.

■ Increase in adoption and usage of Egovernment■ ICT applications in enabling and improving public

service delivery.

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

E-SERVICES (ONLINE AND E-SERVICES)

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

Why e-Government ?

“To modernize the Civil

Service in meeting the public

service delivery expectations

and managing the

challenging demands of a

dynamic environment

through increased usage of

ICT”

In short…. Delivering Government Services efficiently & effectively through the use of

ICT

TARGET GROUPS

(STAKEHOLDERS) CITIZEN BUSINESSES

CIVIL SERVICE

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

Thoughtful Strategies

■ undertaking effective strategies to increase usage and adoption;

■ implementing the right process and installing the ICT application to support this business function.

KOREA 1st in the world:ePeople established to improve transparency of government

administration , Improve corruption reporting and engage citizens

through petitions, proposals and policy discussion.

SINGAPORE 1st in SEA 11th in the world:Singapore Reaching Everyone for Active Citizentry @Home or

REACH, launched in 2006 was restructured to move beyond

gathering feedback, to become the lead agency for engaging and

connecting with citizens using wide variety of traditional and new

media channels for citizens who are interested to engage the

government such as public forums, dialogue sessions, SMS,

telephone, email, facebook and twitter.

BAHRAIN 1st in Western Asia and 13th in the world;Citizens participation and constructive feedback was recognized

and implemented by changing the national portal and reprioritizing

its objectives, thereby achieving 85% of customer satisfaction on

the e-Gov programme as per May 2009 Survey

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

4. CHANNELS FOR CITIZEN TO REACH GOVERNMENT

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

Egovernment Marketing

Make it compelling

Promote the benefits of

using the service

We target your convenience !

YOU

HIMHER

MOM BUSINESSMAN

E-Payment Services Now OnlinePay your Electricity and Water Bills Online.

www.gov.bn/epay

Treasury DepartmentMinistry of Finance An e-government initiative

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

Doing the Right Things

■ Focusing on delivering

eServices rather than simply

back-office systems. Prioritise

on the top 20% that is most

used by the public.

■ Reviewing the business process

first before we “IT” them. No

point in automating our

inefficiencies.

80%

RESULT

20%

EFFORT

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

Citizen Survey

There are 21 e-Government services listed.

Citizens to select the top 5 services they think need the most attention from the Government;

SERVICES RANK

Education (Primary, Secondary and tertiary) in Brunei 1Employment and professional training 2Business Licensing, Registrations and approvals 3

Homes and utilities 4Personal health 5

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

Converting challenges into Opportunities

Change Management

Underestimated risk

May result in weak adoption by

end-users

Chronic resource shortage

Shortage in project managers

Shortage in subject matter experts

Thinking outside-the-box. Friendly

support from internal and external

stakeholders

Developing

better project

management

discipline.

New Resourcing

Strategy to fulfill

gaps

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM

The Journey so far….

Way Forward Strategic Framework Action Plan, May 2007

PMO become executive owner

Wawasan 2035 and RKN 2007-12

National IT Strategic IT2000 & beyond, 2000

E-Government Strategic Framework for Action, 2001-2005

E-Government Review Report,2006

E-GOVERNMENT STRATEGIC PLAN 2009 -1430 May 2009

Oct 20102010

Ranked

68th

PRIME MINISTER’S OFFICE, BRUNEI DARUSSALAM