rebuilding communitiesHOUSING ASSOCIATION

20092010 a n n u a l r e p o r t

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Thenew celebrated its 30th anniversary this year. Founded to provide development and management services to associations that were too small to employ their own staff, Thenew has grown into an organisation of 65 staff owning around 2500 properties across Glasgow with a Management Committee made up of 18 volunteers.At the heart of our work during these past 30 years has been our commitment to rebuilding communities and to supporting local people in their efforts to improve the areas they live in.

In an uncertain world the only certainty is change. Since its foundation in 1979 the organisation has seen many radical changes in both the political and housing world

and the challenges facing us today, with global recession along with a pending housing legislation which could fundamentally alter the housing world, are as great as any in the last 30 years. However in looking back over our history it is clear that Thenew has always risen to the challenge of responding to change. This has resulted in the growth from a small association with no housing stock operating from a one room office to the organisation that we see today. This annual report looks back at the main milestones in our 30 year history and also highlights some of the events and successes that we have achieved over the past twelve months.

We have spent over £2.2m in improving our existing stock as part of our substantial investment which will continue over the next 4 years to ensure that we meet the Scottish Housing Quality Standard. Our recently completed Customer Survey shows that our customers think that we are doing a good job with over 90% saying that they are satisfied with Thenew as a landlord and with the quality of service. We have completed our first new build in Bridgeton, and a project in Carmyle to provide New Style Shared Equity housing to assist first time buyers. Our financial inclusion and wider role activities have expanded and continue to help the communities we work in.

The world has changed enormously over the last 30 years and so has Thenew. We have never rested on our laurels. We have always sought to improve the housing conditions and to work with local communities to improve the quality of their area. We will continue to work with our communities and to improve the services we deliver in order ensure that the next 30 years will be as successful.

Yvonne McSheaChair

Chairperson’s report

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This annual report for the year 2009-10 looks back at where Thenew has come from and the challenges that we have faced over the years. It is probably true to say that the past year has seen challenges on a global scale with the country sliding into the worst recession since the 1930’s and while the challenges to Thenew are not on the same scale they are nonetheless significant.Thenew, like all housing providers, has to ensure that all our properties meet the Scottish Housing Quality Standard by 2015 and we have made significant progress towards achieving that objective during the year. Our investment programme of renewal and upgrading of our properties with modern double glazed windows continued during the year and we were pleased to be able to obtain assistance through the Fuel Switching Grant through EON to assist with the installation of gas into houses that were previously all electric. This allowed us to install new energy efficient gas heating to these houses.

In addition we have now secured a £34 million loan facility from Royal Bank of Scotland which has provided funding

for future programmes which will see us carrying out major renewals of kitchens, bathrooms and wiring in our older properties in Bridgeton and Calton.

The future of our 1930s tenement housing in Bridgeton has now been decided with the decision to demolish some 108 properties in two blocks at Franklin St/Rumford St/Reid St/Finnart St, with the remaining properties to be brought up to the Scottish Housing Quality Standard.

We have continued to develop new housing throughout the year and are delighted with our new houses at Ruby Street in Bridgeton, a small development of 24 houses, which was both started and completed within the year. We are particularly pleased with this development for both the speed and quality of construction which has been excellent, and the fact that this is Thenew’s first ever new housing development in Bridgeton. The way we ‘let’ the resultant housing was pleasing. We gave priority to transfer applicants who were underoccupying large properties, so the resultant 24 houses gave us within the whole process 35 lets! How did we achieve that? The table below gives an explanation:-

Chief Executive’s report

Re-lets

2

5

4

11

Transfer list,(current tenants)

Waiting list,(new tenants)

Homeless referral,(new tenants)

TOTAL

New lets

15

6

3

24

Total

17

11

7

35

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Community Conference

On 4th November, we held our latest Community Conference in Bridgeton Community Learning Campus. The theme for the day was ‘Improving our Services’. The presentation stressed the importance of our performance and customer expectations not standing still. Around 30 people attended on the day.

Calton Sheltered Housing 25th anniversary – June 2009

Calton Sheltered Housing celebrated its 25th Birthday by holding a tea party and an evening dance in June this year.

As well as the development in Bridgeton we completed and sold our first ‘New Supply Shared Equity’ development at Carmyle. This development of 24 properties at a cost of £3.6 million was sold to a variety of households who met the criteria laid down for such schemes.

Other developments that we progressed, but not up to an actual site start, were our 55 housing units and offices for Aberlour and ourselves at London Road; the creation of new resettlement accommodation to replace our Monteith Hotel; our 34 unit development at Dunn Street/Main Street Bridgeton and development of the property at Elmbank House in Scotstoun to provide an 18 bedspace new build hostel and the refurbishment of the existing Grade B listed building to provide 13 general needs flats.

Funding for these developments has been secured from the European Investment Bank through the Housing Finance Corporation.

Our people are always important to us: our tenants, customers of our factoring service, our members and those working hard behind the scenes to make all our communities more sustainable and places where people want to live. These people are our Committee members, our staff and those in our communities that give up their time to participate in the various residents groups that we facilitate. Over the year we have held and assisted at many events within our communities.

1979 Thenew is set up as an agency providing services to small housing associations within the Glasgow area. Three staff at this time.

1980 Move to first offices at Derby Street.

1988 Move to Claremont Street Glasgow. Involvement in Glasgow Garden Festival workspace/housing project.

1989 Housing Legislation changes to allow introduction of private finance to fund development projects.

The events were a big success and also helped raise £1000 for Marie Curie Cancer Care.

Annual General Meeting – September 2009

Thenew would not be the organisation that it is without our Management Committee. Our 18 committee members are all volunteers who give up a huge amount of their own time to make sure that Thenew continues to place our tenants and their communities at the centre of our work. Our Annual General Meeting took place on the evening of 15th September 2009. It was very well attended and for the first time in many years all 18 spaces on the committee were filled.

In conclusion, while the past 30 years have presented many challenges for us, I am confident that we are well placed to deal with any future challenges and I am sure that the next 30 years will see Thenew continue to deliver for our communities.

Charles TurnerChief Executive

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Improving and Developing

2009/10 saw the completion of two developments.The development in Bridgeton on the sites at Ruby Street and Baltic Street provided an additional 24 houses for rent. The 24 properties consisted of a mix of 2, 3 and 4 bedroomed houses and cottage flats. We were particularly pleased that the final houses were handed over in December ahead of programme allowing all the families to move in before Christmas.

The year also saw the completion of our first project for New Style Shared Equity in Carmyle.

The 24, 2 and 3 bedroomed flats were all sold over the course of the year.

Tenders were accepted for two new projects with site starts into the new financial year.

The project at London Rd/Green St which includes new offices for the Association in addition to flats for rent and new premises for the Aberlour Child Care Trust.

The contract for over £6 million will mean that development can start on the long derelict ground at Green St/London Rd and in the west of the city the £3 million project at Westlands Road to provide mainstream flats and a new building for the Rainbow House project will proceed.

We have also concluded the purchase of land at Monteith Row/London Road to allow the redevelopment of the Monteith Hotel to be progressed.

Existing Stock

We continued to invest significant sums over the course of the year as our programme to achieve the Scottish Housing Quality Standard continues.

The central heating upgrade programme continued and we were pleased to be able to access grant funding to assist with the installation of gas to 100 all electric properties.

our propertiesThe window renewal programme has progressed this year with the award of a £1.2 million contract which has meant that some 560 properties will have new double glazed windows installed.

Digital TV switchover will occur in 2011 and we have awarded a contract to ensure that all 1792 flatted properties will be able to receive a TV reception once the analogue signal is turned off.

Routine work associated with landscaped backcourt areas continued throughout the year along with gas servicing and our 5 year programme of electrical safety tests.

1990 Thenew takes decision “to become a landlord and to embrace that role fully”. Tom Duncan, Chair, March 1990.

1991 Thenew becomes a landlord of its first ‘special needs’ projects and contemplates a significant move away from being a relatively small ‘special needs’ landlord,

to becoming the recipient of a large stock transfer from Scottish Homes in Glasgow’s East End.

1993 Thenew’s first in house development completed at Steel Street, Saltmarket.

1994 The completion of Phoenix House Hostel in Glasgow, a drug rehabilitation project and Bridge St in Alexandria for NCH.

1994 Ballot for stock transfer in Bridgeton, Calton, Baillieston & Dalmarnock. Yes vote in all areas except Dalmarnock.

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Our customers

At the end of March 2010 we owned & managed 3313 properties in a variety of locations, the majority being in the east end of Glasgow. Our performance over the past 12 months has been very good, and in many areas has improved on the previous year.

At the end of March we had 1828 applicants on the housing list. It is clear that demand for our properties far exceeds the number of vacancies we have.

In the last 12 months we have let 205 properties and in addition to these relets, we have completed the letting of our new build development in Ruby Street/Baltic Street/Albany Street.

The speed we relet our properties at is also important to us as every week a property is empty we lose around

5.00

4.50

4.00

3.50

3.00

2.50

2.00

1.50

1.00

0.50

0.00Mar-06 Mar-07 Mar-08 Mar-09 Mar-10

40

35

30

25

20

15

10

5

0

Our financial year runs from April to March and the statistics included in this section show our performance in the past year to 31st March 2010.

£60 in rent. Our performance over the past year has been particularly good; on average we relet properties within 25 days of them becoming empty. In total we let 32% of our properties within 2 weeks and 36% within 4 weeks.

The number of our tenants who rely on Housing Benefit has fallen this year to 70.9%. We have a firm but fair approach to collecting rent arrears, giving assistance to those who are in genuine difficulty but taking action against those

our performancewho can but won’t pay. Our Financial Inclusion service has helped over 230 of our tenants with debt & benefit advice this year.

Our overall rent arrears figure for the year stands at £527,360 (down from £560,000 last year.) This is made up of former tenant arrears, current tenant arrears and arrears that occur due to Housing Benefit still to be paid. The graph shows our improvement over the past five years.

facts & figures

November 1995 Thenew takes ownership of 1,452 houses in Baillieston, Bridgeton and Calton from Scottish Homes. Thenew’s management structure changes to include tenant representatives.

Office moves to Green Street, Calton.

1996 Land acquired in Blackhill to begin redevelopment of housing for the local community working with a local group of tenants.

1996 Thenew is selected as the developer for ‘Scotland’s Home of Tomorrow’ project which will be a key part of the Homes for the Future project the show case event for Glasgow ‘City of Architecture and Design 1999’.

1997 Thenew is successful in the Housing Association Grant Competion organised by Scottish Homes to provide ‘Integrated Care in the Community’.

Technical arrears

Actual arrears

% tenants in arrears

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Maintaining our properties

Last year we completed 11584 repairs to our homes. This figure may be decreasing because of the investment we are making in our homes. Our timescales for repairs and our performance over the past five years is shown in the graph below. Our performance in all categories is again excellent (97.3% of repairs completed on time), despite the worst winter for many years and the problems that brought. We are particularly pleased with the success of our repairs by

80

100

2006 2007 2008

94.2% 94.4%

96.1%

2009

97.9%97.3%

2010

appointment, a service our tenants tell us they are very happy with. In addition to our day to day repairs we carry out planned and cyclical maintenance and also spend on our development projects.

Gas safety is important to us and we have in place a stringent process to ensure all checks are carried out within the required timescale. Last year we carried out 2321 checks.

1997 Thenew completes 16 amenity and wheelchair properties in Arnprior, Castlemilk as well as acquiring a number of properties across the city to facilitate the Lennox Castle hospital closure programme.

1998 HAG competition project goes on site at Dougrie Drive in Castlemilk.

1998 Netherholm Housing Association agrees to transfer to Thenew and Phase 3 new build goes on site providing 38 houses.

1998 Scotland’s Home of Tomorrow goes on site.

1999 Completion of first 60 houses in Blackhill.

Overall jobs completed on time

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1999 Glasgow City Council tenants in Cranhill vote for a transfer of over 200 properties to Thenew to allow a programme of demolition and new build to begin. Cranhill Area Association established with formal

Minute of Agreement and delegated powers.

1999 Opening of Cranhill Area office and site start of Phase 1 to provide 43 new houses initiating the start of a Partnership Agreement between Thenew, the contractor and the design team.

Income for the year, including development allowance income, increased to £10.88 million (2008/09:£9.35 million) and includes non recurring income of £1.86 million arising from the sale of the remaining New Style Shared Equity units within the Carmyle Avenue project completed during the year.Rent and service charges remain the largest source of revenue income to the Association, accounting for 79% of all income in the year. How the income was used is shown in the accompanying table.

A total of £3.76 million (2008/09: £3.26 million) was spent on repairs and major improvements to the housing stock in the year, £1.7 million of which was capitalised at the year end and added to the balance sheet. The Association updated its business plan in the year and put in place a new £34 million borrowing facility at the year end with Royal Bank of Scotland to support the Associations large investment programme across its stock.

The Association made a surplus in the year of £1.93 million (2008/09: £1.64 million).

Capital Investment in our housing properties totalled over £89 million at March 2010 which was funded by grants from funding bodies of £60.6 million with the balance funded from private finance and own resources.

Net Rental Income £8.563m (79%)

Shared Equity House Sales £1.867m (17%)

Other Income £0.361m (3%)

Development Allowance Income £0.095m (1%)

Staff Costs £2.274m (21%)

Repairs £2.060m (19%)

Cost of Shared Equity House Sales £1.867m (17%)

Loan Interest Paid £0.692m (6%)

Depreciation on Housing Properties £0.791m (7%)

Office & Corporate Overhead Costs £0.586m (5%)

Service Costs £0.302m (3%)

Other Estate Costs £0.323m (3%)

Other Costs £0.059m (1%)

Surplus £1.932m (18%)

INCOME

HOW THE INCOME IS USED

finance

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31.3.10£m

89.63

60.60

29.03

0.72

29.75

1.073.384.45

3.720.003.72

0.73

30.48

(18.42)

(0.72)

11.34

0.01

6.00

3.81

1.52

11.34

2001 Final phase of development in Netherholm goes on site to provide 28 houses for rent and 18 for outright sale.

31.3.09£m

83.86

57.29

26.57

0.68

27.25

3.373.076.44

3.440.003.44

3.00

30.25

(20.14)

(0.70)

9.41

0.01

7.01

0.87

1.52

9.41

2000 First tenants are rehoused into new homes and first demolition of existing tenements takes place.

2001 Bridgeton and Dalmarnock Housing Association. Properties & staff transfer to Thenew. Transfer of Bridgeton staff to office at Bridgeton Cross.

The Thenew Trust is set up to mark the Association’s 21st anniversary.

TANGIBLE FIXED ASSETSHousing Properties – Gross Cost (cost to build & buy the houses, flats & hostels less depreciation)

Less: Social Housing Grant/Other Grants (grants received from funding bodies towards building costs)

Other Fixed Assets/Investments (value of the office premises, computer equipment, furnishings and share capital held in subsidiary)

CURRENT ASSETSDebtors (sums owed to the Association)Cash in Bank and on Hand (surplus funds held in bank accounts)

CREDITORS(sums owed by the Association)Amounts falling due within one year Creditors – Other Development Overdrafts

NET CURRENT ASSETS(current assets exceed current liabilities by this amount)

TOTAL ASSETS LESS CURRENT LIABILITIES

CREDITORS DUE AFTER ONE YEAR(loans outstanding on housing stock & offices)

PROVISIONS FOR LIABILITIES AND CHARGES (other Liabilities)

NET ASSETS

CAPITAL AND RESERVES

Share Capital

Designated Reserves (set aside to fund future planned maintenance)

Revenue Reserves (surplus generated from the Association’s operations)

Negative Goodwill (arising on acquisition)

TOTAL CAPITAL AND RESERVES

Balance Sheet for the Year ended 31 March 2010

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Our customers’ views are very important to us. They help us shape the services we offer. We gather these views in a number of ways and one of these is to carry out a regular large scale customer satisfaction survey. This section shows the main results of that survey. We employed Research Resource to carry out this survey for us. On our behalf they selected & interviewed 1145 tenants, owners and sharing owners throughout our communities.

Who are our customers?

Thenew’s tenants (924 interviews) are:

45% of households comprise single adults, 22% consist of couples with no children. 26% of households have children, with 8% being couples with children and 18% lone parents with children (in 2006, 34% of households interviewed had children).

16% of households are in either full or part time paid employment. A further 17% are unemployed, 16% long term sick or disabled, 11% looking after family and 37% are retired.

Just under half of tenants interviewed stated either themselves or a family member has some form of disability, 46% (41% in 2006).

97% of tenants interviewed are of white Scottish ethnic origin. 1% of tenants stated they were Eastern European and 2% came from African, Chinese, Pakistani or other white backgrounds.

How good is Thenew as a landlord?

Over 90% of tenants are satisfied with Thenew as a landlord & the quality of services we provide. The most important services to tenants are:

Good quality repairs service

Improve homes

Secure home environment

It is most positive to note that three out of the four most important services to tenants are also those services where Thenew most highly for delivery.

Tenants were asked about their overall satisfaction with the quality of services provided by the us.

Bin areas

Common areaslandscaping

External appearanceof building

Security lighting

Door entry system

89% 7% 3%

91% 5%4%

96% 2%2%

92% 1% 6%

90% 5% 5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

% Very/fairly dissatisfied% Very/fairly satisfied % Neither/nor

% Very/fairly dissatisfied

Windows

Heating system

External noiseinsulation

Noise insulationbetween neighbours

Security

The bathroom

The kitchen

83% 14% 3%

90% 7%3%

94% 3%4%

92% 5%4%

94% 4%2%

86% 9% 5%

76% 16% 8%

% Very/fairly satisfied % Neither/nor

2002 First new build in Dalmarnock goes on site to facilitate clearance of sandstone tenements.

2002 Thenew amends its Rules to become charitable and in October Thenew Housing Services Ltd is registered as a subsidiary company to provide services and consultancy.

How satisfied are you with the following aspects of the inside of your home?

How satisfied are you with the common parts of your home?

Measuring customer satisfaction

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who consider it poor or very poor. This is a significant improvement on the 2006 figure of 72% satisfaction.

Keeping our customers informed

Almost all tenants (95%) stated they consider Thenew very good or good at keeping them informed about our activities and services. This is a significant improvement upon the previous customer satisfaction survey where 89% of tenants rated us positively in this respect, an increase of 6 percentage points.

88% of tenants believe that we are very or fairly good at listening to their views and 83% stated they believe that we are good at responding to them.

What to do when things go wrong

Just under six in ten tenants (57%) stated they were aware that Thenew has a complaints policy and procedures for tenants to use if they are unhappy about any aspect of our activities and service.

Thenew has a set of service standards which illustrate how they wish to provide their services to tenants. Only 4 in 10 tenants (42%) stated they were aware of these standards.

We will work hard over the coming year to ensure our customers know how they can contact us when things go wrong.

priorities for tenants, followed by new windows (18%) and central heating upgrades (7%). 42% felt they did not need any improvements to their home.

Satisfaction with the common areas around the home is also high.

Satisfaction with the neighbourhood

More than 90% of tenants rated their neighbourhood as a very good or good place to live compared to 4%

Satisfaction is very high in this respect with over 9 in 10 tenants (92%) stating they are either very or fairly satisfied compared to 4% who are very or fairly dissatisfied.

With regards to value for money of rent, over 7 in 10 tenants (72%) stated they believe their rent to represent ‘very good’ or ‘good’ value for money compared to 9% who believe it to be ‘poor’ or ‘very poor’ value for money.

Repairs service

For those that have used the repairs service in the last year, 86% stated that they are satisfied with the repairs service overall compared to 7% who stated they are dissatisfied. In 2006 only 76% of tenants stated they were satisfied with the repairs service overall.

Satisfaction has increased for all aspects of the repairs service, and most significantly with regards to the time taken to undertake repairs (increased by 15%).

Satisfaction with their homes

Tenants are generally satisfied with most aspects of their homes. We are carrying out internal home improvements and are pleased that satisfaction levels in these areas continue to rise as a result.

Tenants were asked what their priorities would be if Thenew were to improve their home or environment. New kitchens (41%) and bathrooms (25%) were perceived as the biggest

5% 2%2%

VeryGood

Good Neither goodnor bad

67%

25%

Poor VeryPoor

What do you think of your neighbourhood as a place to live in?

2002 The completion of the redevelopment in Blackhill which has provided 129 new build homes including 6 for Shared Ownership.

2003 First new build Stevenson St in Calton goes on site, a mixture of general need and particular needs.

2003 Thenew completes its 350th new build property – London Road. Total stock now - 2,594 rented properties, 94 shared ownership and 110 bed spaces. This represents a growth of nearly 40% in rented properties in the space of two years, reflecting a mix of absorption and new-build development.

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Dealing with anti social behaviour

6% of tenants have experienced a problem with anti social behaviour in the last 2 years. Of these individuals 3% stated they currently have a problem with anti social behaviour. Significantly fewer tenants surveyed in 2010 have experienced a problem with anti social behaviour in the last 2 years than was the case in 2006 (11%).

In terms of the nature of the anti social behaviour, the most common problem appears to be noisy neighbours (47%), followed by problems with children/youths (21%).

Getting more involved

Tenants are most interested in participating in the least proactive ways, for example 45% of tenants would like to receive regular information about our decisions and activities and 39% would like to provide views in surveys. Only 4% are interested in being involved in tenants & residents associations and only 7% in attending public meetings about specific issues.

Whilst tenants are, by and large, uninterested in proactive participation, they appear to be aware of the opportunities to participate, if they desire, and there has been a significant increase in satisfaction relating to involving tenants in decision making.

Racial or sectarian crime

Anti-social behaviour

Crime

Street lighting

Drug dealing

Loitering

Rubbish

Graffiti

Vandalism

Dog fouling

4% 93%

89%

97%

86% 9% 5%

Minor problemSerious problem Not a problem

3%

87%7% 6%

9%2%

2% 93%5%

2%1%

10% 85%5%

17% 72%11%

15% 80%6%

15% 79%6%

18% 64%18%

To what extent do you think there is a problem with any of the following in the area?

2004 25th anniversary and retiral of Marian Jacobs first Director of the Association. Appointment of Charles Turner as first Chief Executive.

2004 Site start of 60 unit new build in Dalmarnock to complete rehousing of tenants from sandstone properties. In addition a new build facility for the Kirkhaven hostel is included within the site.

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produced by the Visual Statement at The Bridge in Easterhouse.

In Calton in March, Clyde Unity Theatre performed a play addressing care and the elderly to a packed house of around 100 local residents.

Community capacity building

We were one of only four test sites in Scotland for the Scottish Government on line resource for community development work. We helped to develop this resource pack by working closely with Calton Area Association in using and testing that tool. Using this experience they have gone on to develop a community action plan for Calton.

We have been pleased to demonstrate this at various national conferences in Scotland.

Community development trust

We have taken out membership of the Development Trust Association for Scotland. We are involved in the working group who are currently investigating this approach for the Cranhill area.

Youth project – a successful partnership

Our partnership with GHA and Castlemilk Tenants Housing Association meant that the existing youth project was further developed in the Castlemilk area. With Urban Fox staff and the “stuff” bus now coming in, this isolated community has a very busy and successful youth programme twice a week

Support to local community groups

We continue to support local groups with around £20,000 worth of grants each year and also sponsor local youth football teams, and dance groups

Our staff are on the Boards of local projects such as Cranhill Community Project & BCLC.

Community Arts work

This year saw us becoming more involved with community arts in the East End.

We were able to support an intergenerational project with our older tenants and young people from PEEK (Possibilities for East End Kids), and with Friends of the Weavers.

The HMIE inspection in November commended the good practice in this project.

We also sponsored artists workshops for young people in Cranhill who went on to assist in the ballet “Thenue”

Our wider role activities continue to be in demand from our tenants with many tenants this year getting help with welfare rights & money advice. We were successful in our application for funding for additional resources from the Scottish Government and this has given us 2 staff since November 09. The two trainees - following a spell with partner organisation GEMAP - will be helping us to run a welfare rights campaign and offer practical advice and support to new tenants. The increase in staff means more admin work and we were pleased to be part of the Future Jobs Fund programme with SCVO. We matched the funding for that post and Lorraine Morgan now provides admin support to the very busy team of 4 people.

2004 Transfer of all City Council stock to the newly established Glasgow Housing Association and Thenew expresses interest in acquiring stock adjacent to its properties in Netherholm, Castlemilk.

2005 Management agreement signed with GHA to manage the 157 properties in Holmbyre area of Castlemilk.

2005 Completion of Cranhill Phase 4 brings total of newbuild houses to 212 in Cranhill and all tenants who voted to transfer have now been rehoused.

our projects

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Working together

Our two big ‘people’ achievements this last year are our Investors in People, (IiP), re-accreditation and our completely ‘full’ Management Committee!

Investors in People is a proven business improvement framework

that can significantly improve financial performance, profitability, productivity and increase employee involvement and focus. Investors in People is the only business improvement framework based on our most important asset – our people and their development. The benefits of being focused on people are increased staff retention, motivation, productivity and ease of cultural change within our organisation. Our IiP Assessor, back in October 2009 concluded that…

2006 Glenacre Terrace is built - a specialist development of 3 units to provide particular needs accommodation including a family wheelchair house fully accessible over 2 levels.

2006 Cranhill Phase 5 goes on site to provide 38 houses as a reprovisioning project for GHA and Cranhill 6 is started to provide 66 new homes including 30 for Shared Ownership/Shared Equity housing.

Management Committee

East End Tenants(maximum 6)

Other Tenants(maximum 4)

General category(maximum 6)

Other residents(maximum 2)

Willie Redmond

Charlotte Levy

Jimmy McLellan

Barry Dalgleish

Cathy Martin

Owen Stewart

Yvonne McShea

Anne McIver

Sandra Nolan

Linda Fletcher

Ann Scott

Margaret Vass

Caroline Shepherd

Jon Cowlan

William McQuillian

Filbert Musau

George Alexander

Kitty Chalmers

our people

“Having carried out the assessment process in accordance with the guidelines provided by Investors in People UK, I was satisfied beyond any doubt that Thenew Housing Association continues to meet the requirements of the Investors in People Standard”.

Each year, in September, we hold our Annual General meeting, (AGM), and for the first time since we took stock transfer back in November 1995, every one of our 18 Management Committee places was filled by our Members! For the first time in a long time we have not been able to invite Co-optees onto our Committee. The current healthy

composition of our Management Committee is shown above.

We would in particular like to pay tribute to the combined 51 years service as a Management Committee member that has been achieved by Aileen Christie, Colin Porteous and John Jackson. Thenew has been all the better for having each of them with us over the past 14, 17 and 20 years respectively. All three, together with Pat Bradley, stood down last September, and were presented with a small gift. (Total value was £397.26)

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Last year Thenew celebrated its 30th Anniversary and we wanted to involve our communities in this celebration.

We know the effect the current economic climate is having on our residents and we felt it wasn’t appropriate to celebrate with a lavish, expensive event in a hotel.

We participate in and contribute every year to local community events and annual gala days held in each of the communities we work in and this year we thought the best way to celebrate 30 years of working in our communities was through contributing to these days.

We provided a free to ride bucking bronco and bouncy castle at each event. Those who went along to the gala days enjoyed themselves as can be seen from these photos of the events that were held over last summer.

gala daysIn addition to those Committee Members mentioned previously, others that participated on either our full Management Committee or on one of our Sub-Committees were: -

Stuart Hashagen

Janice Hamilton

Haruna Musa

Thomas John McDougall

Frank Soutar

Joan Soutar

Janette Lynch

Frank Soutar Jnr.

Lynn Gourlay

Staff movements this year tended to occur because of having to have temporary staff resources in place. So new

faces joining us during the year were Charlene Crichton, (Receptionist), Ronnie Shearer, (Technical Officer), Gordon Spiers, (Finance Assistant), Ross Stevenson, (Clerical Officer), Susan Craig & Ashley Frame (Financial Inclusion Assistants) and Lorraine Morgan (Admin Officer). After ten years with us our Development Project Assistant, Tracey Meiklejohn left for a new life in China. Our Finance Assistant, Ann Carswell also left us during the year. Our Good Neighbour Caretaker, Michael Gray, (pictured below cutting his cake) retired in February 2010. Michael, who was with us for fourteen years, spent all his working life in the Glasgow’s East End. We changed the emphasis of our Housing Support service following his departure and appointed Violet Milne as our new Housing Support Assistant

Over the year, the attendance at committee meetings was a very high 74%, with 35% of our Members attending the Annual General Meeting. This demonstrates not only the individual commitment of attending meetings, but also the work that everyone puts in between meetings. Committee Members, staff & tenants working together towards the same aim:- mixed & sustainable communities in each of our locations.

Our congratulations to Management Committee member Margaret Vass who won the 2010 Robina Goodlad Award for Women Achievers in Housing. This reward celebrates women who have broken new ground in Scotland’s housing.

Karen McCrohan

Annie Friel

Mary Mitchell

Anne McCrohon

Martin Waters

Gordon Barbour

Tom Duncan

Lou Rosenburg

2007 Completion of 500th new build property built as a result of the Partnering Agreement started in 1999.

2008 Completion of all projects in Cranhill

providing 531 houses including 30 for Low Cost Home Ownership.

2009 Development of 24 units of New Supply Shared Equity Housing in Carmyle.

2009 Completion of first new build in Bridgeton, 24 new build 2 storey houses.

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Registered and Calton Area Office83 Green Street, Calton, Glasgow G40 2TGT: 0141 550 3581 F: 0141 550 2433E: admin@thenewhousing.co.uk

Bridgeton Area Office2 Main Street, Bridgeton, Glasgow G40 1HAT: 0141 554 5245 F: 0141 554 5758E: bridgeton@thenewhousing.co.uk

Castlemilk Area Office49 Blaeloch Drive, Castlemilk, Glasgow G45 9QJT: 0141 634 7000 F: 0141 634 7077E: castlemilk@thenewhousing.co.uk

Cranhill Area Office14 Ruchazie Place, Cranhill, Glasgow G33 3HAT: 0141 774 3030 F: 0141 774 3366E: cranhill@thenewhousing.co.uk

www.thenewhousing.co.uk

rebuilding communitiesHOUSING ASSOCIATION

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