The Utrecht approach

Bianca Kramer

JIBS User Group, July 2014

- and what about the catalogue ?

Doing away with the library discovery tool

http://www.youtube.com/watch?v=ST7I1Wq3epM

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Decisions on discovery and delivery

… why

… how

… what ?!

2012

Trends search behaviour Utrecht Universityrelative increase / decrease in use

Patrons Switching Faster Than Libraries Faculty and Students Already Looking Elsewhere for Search Help 

Where Do Students Start a Search? Where Do Faculty Start Their Research? n = 2,229  n = 3,025 

Search Engine 83%

Wikipedia

Social Networking Site

E mail ‐

E mail Subscription ‐

Online Database

Ask an Expert Site

Library Website

7%

2%

1%

1%

1%

0%

0%

A specific electronic research resource

A general purpose search engine

Your online library catalog

The library building

2003

37% 47%

21% 32%

28% 18%

13% 4%

2009

Source: “Faculty Study 2009: Key Strategic Insights for Libraries, Publishers,© 2011 The Advisory Board Company • www.educationadvisoryboard.com • 22852D and Societies” Ithaka S+R; “Perceptions of Libraries, 2010,” OCLC.

For me, that’s Google Scholar!

One search engine to find everything...

User surveygroup interviews with students & scholars

• No new library discovery tool

• Keep catalogue for the time being

• Rethink the role of the library in providing access to scientific information

Conclusions in 2012

- Changes in library website

- Changes in instructions & support

- Communication

#biebtip #betervinden

Wherever you’re searching, we’ll make sure you get it!

60

What do they want?

- overview available search engines

- full-text access

- tailored support

- where to find e-books?

User surveygroup interviews with students & scholars

Bookmarklet (access from home):

Bookmarklet (access from home):

Bookmarklet (access from home):

• Add holding information to discovery tools

• Offer our SFX knowledge base to Google Scholar and Scopus

• Open up our repository for harvesting

• Supply easy authentication for off campus users

Behind the scenes

Continuously improve delivery

Wherever you’re searching, we’ll make sure you get it!

1

31 August 2013

Search behaviour Utrecht UniversitySFX-clicks per month

Future steps

• Keep improving delivery

• Keep track of where our users are (trend watching, user surveys, statistics)

• Collaborate with other libraries / OCLC

• Phase out our catalogue

Users are going elsewhere for discovery

Focus on delivery and rethink the way you can provide value for your users