The secret of succesful Appraisals & Performance Management

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Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544 The Secret of Successful Performance Management with Go Perform A WHOLE organisation approach Hedda Bird, BSc MBA Managing Director, 3C

description

Creating succesful performance reviews and appraisals is not magic or an accident! It's the result of studying what works in practice! Who is responsibe for what? If managers are responsible for everything you cannot be surprised if, to quote a client of ours ' they run screaming in the other direction'. There is a better way...

Transcript of The secret of succesful Appraisals & Performance Management

Page 1: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

The Secret of Successful Performance Management

with Go Perform

A WHOLE organisation approach

Hedda Bird, BSc MBAManaging Director, 3C

Page 2: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

Start with WHY?

Page 3: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

WHY are performance reviews so hard?

Why does everyone blame HR for lousy performance reviews?

Why do we bother with trying to make them work?

Page 4: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

WHY BOTHER with Performance Management?

It’s hard work

It’s not very sexy!

Page 5: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

You bother because you know …

Employees who •Understand what is expected of them•Feel challenged and stretched•Are recognised for their full contribution ……….

are •HAPPIER•MORE PRODUCTIVE•MORE ENGAGED

Page 6: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

You’ve tried… • NEW FORMS• MANAGER TRAINING• NEW PROCESS

• MORE MANAGER TRAINING

• NEW SYSTEMS

• YET MORE MANAGER TRAINING

After all

‘Managers are at the heart of

Performance Management’

Aren’t they?

Page 7: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

So why

isn’t it

working?

Page 8: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

Managers ARE at the heart of performance management

But that’s not the

WHOLE STORY

Page 9: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

We know what works because we have

seen it SUCCEED over and over again

A WHOLE ORGANISATION

APPROACH

Page 10: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

There are three distinct stakeholder groups who MUST be involved,

alongside you, the HR or OD Professional, facilitating from the centre

Page 11: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

With Go Perform’s

Whole Organisation Approach

It isn’t just about the manager…

Page 12: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

YOU need to know

• What great performance reviews look like

• How your organisation stacks up

Page 13: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

The

3C Audit of Performance Management will provide the information

Our Analysis will show you

what is working well

AND

Where you can make the most difference now

Page 14: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

Our Recommendations …

We •benchmark current practice against the best

•recommend action that will make a difference

•use our expertise to design a programme that

works for you

Page 15: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

THE STAKEHOLDERS

The senior team:

It’s all about

walking the talk

Page 16: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

You know that……Senior Managers often think Performance Reviews:

•Are for everyone else ( not them!)

•Are an HR process and not about business performance

•Are PINK and FLUFFY

Page 17: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

Our unique engagement workshop for senior leaders establishes

Performance Management as

A BUSINESS & LEADERSHIP

ISSUE

Page 18: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

So the senior team DESIRE the OUTCOME of effective Performance Management…

•Everyone does WHAT the organisation needs them to do

•In the WAY the organisation wants them to do it

Page 19: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

STAKEHOLDERS

Employees:

The ‘LIGHT BULB’ moment!

Page 20: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

Because too many employees think

‘Performance isn’t my responsibility’

‘My manager runs the performance review’

‘I just work here’

Page 21: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

WE ENGAGE EVERYONE

YESEVERYONE

Page 22: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

Using our proven theatre based engagement we create the

‘light bulb’ moments

I OWN MY PERFORMANCE

for employees and managers together

Page 23: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

STAKEHOLDERS

The Managers:Now that the senior team lead

performance and the employees are taking their share of

ownership…

Page 24: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

...Managers start to believe they can do their job which is

MANAGING PERFORMANCE

Page 25: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

Managers are at the

HEART

of Performance Management

Page 26: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

But they AREN’T responsible for

EVERYTHING!

Page 27: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

The whole organisation approach

SUPPORTS MANAGERS because EVERYONE understands

•managers MANAGE performance, •employees OWN performance

TRAINING becomes a great investment:

an essential part of a coherent solution

Page 28: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

Now it’s a SIMPLER, EASIER job for managers to

•Make a reasoned assessment of performance

• Give good quality feedback

•Guide future work in the right direction

Page 29: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

The outcome of the

WHOLE ORGANISATION APPROACH

Is that

MANAGERS can DELIVERthe results you need

Page 30: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

We KNOW it works because we

•STUDY the RESEARCH

•ANALYSE our CLIENT EFFECTIVENESS

•Set targets to IMPROVE CLIENT OUTCOMES

Page 31: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

And we use our KNOWLEDGE to help our CLIENTS SUCCEED

Page 32: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

WHY BOTHER with Performance Management?

Because done well employees are

HAPPIER

MORE PRODUCTIVE

MORE ENGAGED

Page 33: The secret of succesful Appraisals &  Performance Management

Copyright 3C Associates Ltd | [email protected] | T: +44 (0) 1491 411 544

The secret of successful Performance ManagementContact us now to discuss how it can work for your

WHOLE organisation – T: 01491 411 544

E: [email protected]

Go Perform 3C’s flagship programme for the whole organisation