THE SCHOOLSMART SERIES A presentation by of GLOBALISING PEOPLE SKILLS HR Roundtable.
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Transcript of THE SCHOOLSMART SERIES A presentation by of GLOBALISING PEOPLE SKILLS HR Roundtable.
THE SCHOOLSMART SERIES
A presentation by
of
GLOBALISING PEOPLE SKILLSHR Roundtable
THE SCHOOLSMART SERIES
A presentation by
of
THE STUDENT – BPO SECTOR INTERFACE
Every year more than
4 million graduates
pass out of colleges
YET 17 million EDUCATED UNEMPLOYED
WHY?
- unrealistic aspirations- select traditional ‘safe’careers
- strong parental influence- unaware of new opportunities
- unaware of how to acquire necessary training & skills
Subsequently, enroll for degree/ course, without planning
STUDENT PERSPECTIVE - GENERAL
EDUCATION CAREER CHOICE
Largely academic
Not geared towards developing job skills Largely influenced by parents
Based on inadequate information on possiblecareer options
Parental vision limitedto engineering, medicals,civil services
Little or no guidance onlink between aptitude / interestand education / career
STUDENT PERSPECTIVESPECIFIC TO BPO SECTOR
CALL CENTREVoice & tech support
BACK OFFICEFinance, HR, Insurance,
R & D, Logistics etc.
Stop gap / temporary
Non traditional working conditions and hours See it as value add – learn
foreign laws, techniques, tools
Less reluctance – needs ‘solid’ qualification like CA
Widens career opportunities
Limited career growth
Experience doesn’t look good on CV
Adverse social implications
Alternatives students prefer
• Sales and marketing
• Banks in customer services
• Event Management
• Insurance
• IT Companies
• Hotels
• Travel & Tourism
CAREERS SMART experience :
Possible Call Centre ( voice based) applicants –
From small towns & semi urban areas
Unable / not interested in higher studies
But
Lack communication skills, both written & verbal
Suffer parental constraints – health -- hours of work -- social life
CAREERS SMART experience :
Possible Back Office applicants –
From metros/urban areas
Higher education/ professionally qualified
Unwilling to work in voice based BPO’s
More aware & willing to work irregular hours
Looking for upward mobility & better remuneration
Role of Schools & Educational Providers
1. Career Counselling - information on career opportunities - self-discovery
2. Enhance English Language Skills
3. Develop other job skills
4. Parental involvement – awareness sessions/ site visits
Some suggestions
Wider media coverage, specially in Middle India
Increase awareness of skills/qualifications required
Establish student profile
Identify career graph/ value add
Reduce parental concerns
Set up industry accredited Course & Certification programme
Opportunities for India with growing need for business services are HUGE
-1.25 new jobs every year
- revenues of $ 20 bn by 2008
LET US WORK TOGETHER
FOR A MORE
ENLIGHTENED INDIA
Careers Smart Pvt.Ltd.,38, Sadhna Enclave, Flat No 8,
1st flr, New Delhi - 110016Ph: (011) 51828020/ 51828021 E-mail: [email protected]