THE LATEST IN Improving Equipment SUPPORT · PDF fileTHE LATEST IN SUPPORT TECHNOLOGY...
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THE LATEST IN SUPPORT
TECHNOLOGY
Improving Equipment Availability and Effectiveness of Your Laboratory Instruments Agilent Science and Technology Symposium 2012
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Do more with the same (or less)
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Δ17%
Survey respondents were asked about laboratory trends they see over the next year
Laboratory Service & Support – Strategic Directions International, Inc., August 2011
The challenge now is to optimize workflows and equipment effectiveness
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Agenda
Agilent Remote Advisor Technology – Remote Advisor Assist Demo – Remote Advisor Alert Demo – Case Studies Using Remote Advisor Reports
Agilent Compliance Engine Technology – Regulatory Landscape – Agilent Enterprise Edition – Benefits from Agilent Compliance Engine – Enterprise Edition Case Study
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Agilent Remote Advisor The latest support technology
Agilent Remote Advisor is a secure, remote diagnostics and asset reporting technology
Provides faster problem resolution and detailed reports. – Remote Advisor Assist: Simple Access
– Remote Advisor Alert: Proactive Notification
– Remote Advisor Report: Detailed Insight
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Dispatch Phone call Entitlement questions
Basic problem understanding
Level 2 technical
questions
Experience based cause
prediction 6
Push For Help
Real-Time data collected:
• ID & entitlement • Historical system data • PC information • Remote diagnostics
THEN we call you for additional diagnostics or remote fix
Agilent Call Centers conduct advanced diagnostics
Dispatch
Engineer is sent with more
complete information and the right parts
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When a failure occurs, how many steps involve you?
Remote Advisor Assist Saving you steps
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Remote Advisor Assist What you’ll see in the lab
You simply verify the contact details, add any comments and click the ‘Submit’ button.
Your request + instrument diagnostics are automatically gathered and sent to Agilent
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Remote Advisor Assist What the Agilent Support Center sees
Agilent sees a diagnostic view of your instrument including:
– Configuration – Serial numbers – Instrument log files
We do not see your methods, results or desktop.
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Remote Advisor Alert
What if you could PROACTIVELY prevent instrument problems before they occur?
Remote Advisor Alert Notifies you by text or email when an instrument needs your attention
- When instrument system errors occur
- When maintenance thresholds are reached
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Remote Advisor Alert What you’ll see in the lab
Every time the event occurs, Remote Advisor will send you a text or email within 15 minutes
Especially useful for extended runs or after-hours runs
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Remote Advisor Report Reports available on-demand
Report Templates include: Lab at a Glance - inventory
Asset Report – individual availability and utilization
Availability & Utilization – capacity of your total inventory
Required Maintenance – usage
Scheduled Services – periodic maintenance status
Module Movement – module tracking
Error History – list of errors
Repair History – list of Agilent repair/maintenance visits
Column Injections – workload distribution
Plus custom reports
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Remote Advisor Case Study: Streamline asset management
Global Top 5 Biotech company spending hours of analyst time on audit preparation activities. Challenge:
– Analysts time lost to non-productive work
– Consolidating paper-and-ink instrument logs and service records is a pain point
– Data accuracy is only as accurate as compliance to log-book usage
QC department approved the connection of 48 LC systems across 6 laboratories.
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Remote Advisor Case Study: Streamline asset management
Remote Advisor Reports streamlined audit preparation – with inventory time reduced to only 1% of the time that it took before.
Remote Advisor proved to be a great application to help us prepare for the audit. Information directly from the instruments was available instantaneously which gave us a definite boost in terms of data quality, reliability and compliance. Senior Laboratory Manager Global Top 5 Biotech Company
Remote Advisor Reports used: Lab at a Glance (Inventory) Repair History
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Remote Advisor Case Study: Improve utilization and reduce waste
In the “walk-up laboratory” where instruments are available for on-demand use, analysts frequently reported that they could not secure time for their analysis – especially in the afternoon. The lab manager was challenged to :
– Accurately track and measure system usage
– Identify ways to improve system utilization and more efficiently manage their inventory
Remote Advisor collected system utilization data from 8 HPLC/LCMS systems for one month.
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Remote Advisor Case Study: Improve utilization and reduce waste
Remote Advisor shows that the systems are available 87% of the workweek – but are sitting in the ‘Ready-to-Run’ state.
– Systems are running analysis on average only 10 minutes a day between 1:00 and 2:00 p.m.
– Many systems see little more than 1 hour of use per day
Manager asked users to be more vigilant about releasing systems after their analyses are complete in order to open up capacity
Remote Advisor Reports used: Availability & Utilization Report
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Remote Advisor Case Study: Improve utilization and reduce waste
Excessive Ready-to-Run time adds unnecessary cost
– Waste of consumables (e.g., lamps) and solvents (which must be disposed of)
– Decreases time between failures by causing wear on the system
Lab removed ~145 hours of Ready-to-Run time across the lab, resulting in:
– Reduced 14,000 hours of lamp time a year saving $6300
– Removed 14,000 hours of solvent waste
– Increased MTBF by 35% or 72 days
Remote Advisor Reports used: Availability & Utilization Report
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Agilent Compliance Services Innovations in Compliance
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Regulatory Landscape 483s and Warning Letters
The FDA issued a 483 every 50 minutes in 2011. This will be the 3rd consecutive record-breaking year, and the 2nd time in FDA history to have issued more than 10,000 483’s in 1 year.
www.fda.gov/downloads/ICECI/EnforcementActions
FDA Enforcement Statistics Summary Fiscal Year 2011
www.fda.gov/downloads/ICECI/EnforcementActions
FDA Warning Letters 2004-2011
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Innovation in Compliance Agilent Enterprise Edition
Agilent Enterprise Edition analytical instrument qualification is automated, paperless and compatible with instruments from all leading vendors.
Enterprise Edition reduces regulatory risk: – Harmonization across instruments
– Flexibility to configure testing to SOP requirements
– Full automation to assure adherence to protocol
– Electronic reports and signatures
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Agilent Enterprise Edition Innovation Equipment Qualification Plan - Universal Protocol
Harmonization
– Single protocol per technique
– Protocols compatible with systems from all leading vendors – Waters, PerkinElmer, Thermo, Shimadzu
– One protocol for QA to approve saves time
Testing Flexibility
– Specify testing based on your SOP requirements
– Specify setpoints/limits, add/remove tests – all without interfering with test design
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Agilent Enterprise Edition Innovation Configurable testing
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Agilent Enterprise Edition Innovation Paperless Reports Single locked .pdf report
More secure GxP record One single signature required
All-electronic information Legible data entries, results and signatures Electronic Routing for review Export to external ECM and data bases
Reports burned to CD-ROM Total integrity, 21 CFR Part 11, ISO compliant format Less storage space and lower archival costs
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Agilent Enterprise Edition Innovation Agilent Compliance Engine
Agilent Compliance Engine (ACE) efficiently enforces compliance to procedure
– Fully automated protocol
– Validated calculations
– Simultaneous qualification
– Results fully traceable to raw data
– Reports free of transcription errors
– Automated pass/fail report
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Agilent Enterprise Edition Case Study
Company manufacturing APIs. The QC Lab management team set out to significantly increase productivity and reduce costs as part of a Six Sigma commitment to continuous improvement. With more than 500 instruments from multiple manufacturers, the QC Lab was challenged to:
• Free chemists from routine maintenance
• Reduce instrument downtime
• Streamline the regulatory compliance process
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Agilent Enterprise Edition Case Study
“A compliance qualification report review task that once took as long as three hours can now be accomplished in just 30 minutes – and with greater accuracy. It’s the solution our chemists have been looking for.” Principal Scientist
Company achieved real results:
• ~200 hours of PhD chemist time rescued from compliance-related work
• 80% reduction in QA review / approval time
• 55% less compliance-related downtime
• Compliance data now track trends, compare performance, and drive operational decisions
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Summary
Technology innovation from Agilent is not restricted to your instruments.
– Agilent Remote Advisor and Agilent Enterprise Edition represent our commitment to helping you control costs and optimize your operations
– We can help you optimize workflows and equipment effectiveness across the lab
Learn more..
• www.agilent.com/chem/remoteadvisor
• www.agilent.com/chem/comply1
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Thank You