Today’s Speakers

• Dr. Casey Mulqueen

• Dr. Natalie Wolfson

• David Collins

Congratulations! You Have Just Been Promoted to CEO

If you don't have a competitive advantage…

DON'T COMPETE.— Jack Welch, former CEO of GE

an edge that generates greater sales, margins or customer retention than the other guys.

COMPETITIVE ADVANTAGE:

Where does it come from?

It used to come from him…

Then came the Inventors

Ushering in a new age…

the Industrial Revolution

Where size and scale DOES matter

Enter technology…and the modern era begins

And it’s a Game Changer

The average age U.S. worker is 40-44 years old. That means they have experienced …

Life without FACEBOOKFacebook was founded in Harvard Dorm in February 2004

Life without SMART PHONESFirst generation iPhone was released on June 29, 2007.

NO GOOGLE…founded on September 4, 1998

OR INTERNETNetscape 0.9 released on October 13, 1994

The pace of change is accelerating.

And it is impacting our world as CEOsCompetitive Advantages Were Built Over Decades

Raw Materials

Size and Scale

Power of our Brand

Expertise of our Employees

… and lasted just as long

Remember these companies?

WHO’S NEXT?

AND Possibly…

“Wal-Mart Takes Over The World”What operates in 44 countries, has 2,276 stores outside of the U.S., has more than 100,000 associates…Forbes Magazine – January 2006“

Long Live the King!

“Falling Back to Earth”with the price gap shrinking between Wal-Mart Stores Inc. and its competitors, the retailing giant faces the double sorrow of sluggish sales and traffic.Wall Street Journal – July 2014

The King is Dead

Polling QuestionHow much is your organization affected by competitive change?

Not at all

A little bit

Quite a bit

It’s all we talk about

Fortune Top 20 Turnover Chart

35%

45%

60%

New Members in Fortune 500

So What Might You Be Thinking About as a CEO?

Adapt today. Or else…

And You Wouldn’t be Alone

< 50% – Global executives who have confidence intheir companies’ ability to capitalize onmarket shifts or serve new customers.

50% – Do not believe that their culture is adaptiveenough to respond positively to change.

44% – Uncertain that their workforcesare prepared to manage change through economic uncertainty.

What Do Killer CEOs Emphasize?

Forwardthinking

Change

InnovationRe-engineering

Obsoletingproducts

High-growth vslegacy business

What Do Killer CEOs Miss?

Resistance

Change

The People Element

Stress

Coping

Difficult for Business.Even Tougher on Individuals.

Business Evolution vs. Human Evolution

“Corporate agility is the key to not only surviving but also in surviving in today’s rapidly changing business environment.”

Agile firms grow revenue 37% faster and generate 30% higher profits than non-agile companies.— Massachusetts Institute

of Technology (MIT)

PEOPLEStressIllness

DepressionObesity

COMPANIESDisengagement

TurnoverStagnation

What’s the Impact of All this Change on People & Companies?

SURVIVAL!

Organizational Impact of Stress

$300 billion —Cost of stress to American companies annually

1 million — Daily American work absences

4 times — Stress is much more likely to cause absences than workplace accidents or disease

Absenteeism

Presenteeism

Presenteeism

Polling QuestionIs Presenteeism a problem for your organization?

Yes

No

Not Sure

Question

What examples of Presenteeismhave you seen in the workplace?

41

Negativity Bias

43

Evolution Affects Us Today

“Bob, please come see me when you return from lunch.”

Evolution Affects Us Today“Matt, can we talk about some of the figures on your report?”

Neuroplasticity to the Rescue.

Our Emotional and Logical Brain

Prefrontal Cortex(Logical Brain)

Limbic System(Emotional Brain)

Neocortex(Logical Brain)

Stress is Not the Problem

It’s the Reaction to Stress that Matters

Change

Agility

TEAMING

PRODUCT TRAINING

PERFORMANCE MANAGEMENT

CONFLICT MANAGEMENT

NEGOTIATION

SALES

TRAINING TODAYMost training today focuses on processes and not the core individual.

It’s not more effort, but investment in the right places that is needed.

Min

dse

t

Trainable Techniques

Effective Leaders:

• Serve as Role Model

• Communicate a Higher Purpose

• Know Your People

• Stimulate Your People

• Reward Your People

Market Basket

“You demonstrated to the world that it is a person’s moral obligation and social responsibility to protect a culture which provides an honorable and dignified place to work.”

Arthur T. Demoulas

Summary/Review

• Every organization faces challenges in today’s world

• Individuals are susceptible to hidden barriers

• Recognizing and managing these barriers is key to individual AND organization

• An organization with resilient people is more successful

Follow-Up

• Adaptive Mindset Whitepaper

• On-Demand Version of Webinar

• Specific question follow-up

62

The Essence of Who We AreWe believe that improving a person’s understanding of themselves and others makes the world a better place

Through research and experience we uncover the hidden barriers that prevent individuals from achieving their maximum potential and identify how to overcome them

We synthesize our discoveries into actionable learning and resources that improve an individual's performance in all parts of their lives

Adaptive Mindset for Resiliency™

Adaptive Mindset ™ Programs

Developing a Resilient MindsetTM

• Resiliency is a way to productively deal with stress and overcome our brain’s natural, counter-productive ways of thinking.

• This course teaches people about sources of their stress, response patterns to stress, and practical strategies for altering responses.

• Decades of resiliency research and groundbreaking neuroscience.

Questions