the first bus, therefore there won’t be an additional ...€¦ · Am I charged double when...
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GUIDE Am I charged double when transferring from one bus to another? • Commuters are allowed to transfer from TBS buses within 60 minutes of alighting the first bus, therefore there won’t be an additional charge. The charge will be for a single trip. • Should the commuter transfer after 60 minutes, the trip will be regarded as a new trip with a new charge. For any fare-related queries, please contact 012 358 4848 or visit stations or walk-in centres for assistance. BUS HIRE Over and above the daily services, TBS provides special hire services for the community within and outside the borders of South Africa, reaching areas such as Botswana, Maputo, Zimbabwe etc. These are unplanned trips which are based on the requests from customers for occasions such as weddings, funerals, church conferences, park-and-ride service and other. Cost • Standard and local price ranges from R1 050,00 to R1 505,50 • Long-distance charges are per km and duration of the trip. Types of buses • Our double-decker seats 99 people. • Single-decker buses seat 45 passengers. • Open top/party buses 35 passengers can be seated. For more information, contact 012 358 0331 from Monday to Friday, 7:30 to 16:00 or email [email protected] CUSTOMER CARE For bus complaints, please contact 012 358 0233/0214/1443 For bus enquiries, 012 358 0839/0840 Alternatively you can email [email protected] TSHWANE BUS SERVICES TSHWANE BUS SERVICES TSHWANE BUS SERVICES www.tshwane.gov.za
Transcript of the first bus, therefore there won’t be an additional ...€¦ · Am I charged double when...
GUIDE
TSHWANE BUS TARRIFSThe City of Tshwane has introduced a new tariff structure for both A Re Yeng and Tshwane Bus Services. With effect from 1 July 2017, the new tariff structure will enable Tshwane commuters to use both services (A Re Yeng and Tshwane Bus Services) by means of the same Connector Card.
• The maximum distance for a trip is 71 km, and the maximum fare charged is R22.00 and the minimum fare will be R7.00 subject to discounts and concessions.• The fares are applicable to all Tshwane Bus Services and A Re Yeng routes.• The transfer window period is 45 minutes for A Re Yeng and 60 minutes for Tshwane Bus Services. • Trips can only be undertaken by using the Connector Card.
Travel Points
• The higher the amount loaded, the more the discount that is awarded by means of allowing more travel points that are loaded onto the Connector Card.
• Travel points are valid for 3 years.• Commuters will be allowed to load from a minimum of 20 points for R20,00 to a maximum of 640 points for R500,00. Top-ups from R80,00 and above will attract discount.• A loading fee of R1,50 will be charged for loading under R60; 2,5% will be charged for loading above R60; and 3,5% will be charged for all loading done with third-party merchants.
Travel fares
• You can load travel points and/or cash value.• You cannot convert cash value to travel points.• You cannot convert travel points to cash value.• No refund are allowed. Terms and conditions apply.• Maximum travel points load = 2 500 points.• Maximum cash value on card = R1 500 (balance on the card).• The maximum cash load per month = R3 000 in total.• There is no loading fee for travel points
Travel value
When loading cash value, a loading fee payable as follows by commuter:
• For cash loads below R60 a fee of R1,50 will be charged. • For cash loads above R60 a fee of R2,50 will be charged.
Travel points
• When loading travel points, no loading fee is payable by the commuter.
Terms and Conditions
• No cash is accepted on buses; only the Connector Card is allowed for travel.• If a person illegally either taps on or off further than 0,5 km from a recognised station or stop on a route, the maximum fare will be charged for a single trip; or alternatively the system will assume either the previous stop or the next stop as the legitimate stop for late or early tap-on or tap-off respectively.• If a person does not tap off or not at all, at the next time they tap a penalty fare will be charged for a single trip. The penalty fare is R18,00• Sharing of the Connector Card is not allowed. Treat your Connector Cad as cash.• The Connector Card will expire on the date imprinted on the face thereof, subject to the terms and conditions supplied with the Connector at purchase and activation. Concession cards must be renewed annually by 31 December.
Frequently Asked questionsHow do I replace a lost card?
• The lost card must be reported at a customer care centre or A Re Yeng station.• We require your ID for verification of Connector Card holder details and transfer of points if necessary. • An additional R25,00 will required for a new card.• Non-registered cards are not assigned to an individual and therefore no assistance will be provided if it is lost.
What happens when bus has a faulty validator and I cannot tap in/out?
The bus driver will activate a connector query form available in the bus. The commuter will be required to complete the form to request a refund of penalty fare. The turnaround time for faulty OBVs is 48 hours.
Am I charged double when transferring from one bus to another?
• Commuters are allowed to transfer from TBS buses within 60 minutes of alighting the first bus, therefore there won’t be an additional charge. The charge will be for a single trip.• Should the commuter transfer after 60 minutes, the trip will be regarded as a new trip with a new charge.
For any fare-related queries, please contact 012 358 4848 or visit stations or walk-in centres for assistance.
BUS HIREOver and above the daily services, TBS provides special hire services for the community within and outside the borders of South Africa, reaching areas such as Botswana, Maputo, Zimbabwe etc. These are unplanned trips which are based on the requests from customers for occasions such as weddings, funerals, church conferences, park-and-ride service and other.
Cost• Standard and local price ranges from R1 050,00 to R1 505,50• Long-distance charges are per km and duration of the trip.
Types of buses
• Our double-decker seats 99 people.• Single-decker buses seat 45 passengers. • Open top/party buses 35 passengers can be seated.
For more information, contact 012 358 0331 from Monday to Friday, 7:30 to 16:00 or email [email protected]
CUSTOMER CAREFor bus complaints, please contact 012 358 0233/0214/1443 For bus enquiries, 012 358 0839/0840Alternatively you can email [email protected]
TSHWANE BUS SERVICESTSHWANE BUS SERVICES
TSHWANE BUS SERVICES
www.tshwane.gov.za
TSHWANE BUS TARRIFSThe City of Tshwane has introduced a new tariff structure for both A Re Yeng and Tshwane Bus Services. With effect from 1 July 2017, the new tariff structure will enable Tshwane commuters to use both services (A Re Yeng and Tshwane Bus Services) by means of the same Connector Card.
• The maximum distance for a trip is 71 km, and the maximum fare charged is R22.00 and the minimum fare will be R7.00 subject to discounts and concessions.• The fares are applicable to all Tshwane Bus Services and A Re Yeng routes.• The transfer window period is 45 minutes for A Re Yeng and 60 minutes for Tshwane Bus Services. • Trips can only be undertaken by using the Connector Card.
Travel Points
• The higher the amount loaded, the more the discount that is awarded by means of allowing more travel points that are loaded onto the Connector Card.
• Travel points are valid for 3 years.• Commuters will be allowed to load from a minimum of 20 points for R20,00 to a maximum of 640 points for R500,00. Top-ups from R80,00 and above will attract discount.• A loading fee of R1,50 will be charged for loading under R60; 2,5% will be charged for loading above R60; and 3,5% will be charged for all loading done with third-party merchants.
Travel fares
• You can load travel points and/or cash value.• You cannot convert cash value to travel points.• You cannot convert travel points to cash value.• No refund are allowed. Terms and conditions apply.• Maximum travel points load = 2 500 points.• Maximum cash value on card = R1 500 (balance on the card).• The maximum cash load per month = R3 000 in total.• There is no loading fee for travel points
Travel value
When loading cash value, a loading fee payable as follows by commuter:
• For cash loads below R60 a fee of R1,50 will be charged. • For cash loads above R60 a fee of R2,50 will be charged.
Travel points
• When loading travel points, no loading fee is payable by the commuter.
Terms and Conditions
• No cash is accepted on buses; only the Connector Card is allowed for travel.• If a person illegally either taps on or off further than 0,5 km from a recognised station or stop on a route, the maximum fare will be charged for a single trip; or alternatively the system will assume either the previous stop or the next stop as the legitimate stop for late or early tap-on or tap-off respectively.• If a person does not tap off or not at all, at the next time they tap a penalty fare will be charged for a single trip. The penalty fare is R18,00• Sharing of the Connector Card is not allowed. Treat your Connector Cad as cash.• The Connector Card will expire on the date imprinted on the face thereof, subject to the terms and conditions supplied with the Connector at purchase and activation. Concession cards must be renewed annually by 31 December.
Frequently Asked questionsHow do I replace a lost card?
• The lost card must be reported at a customer care centre or A Re Yeng station.• We require your ID for verification of Connector Card holder details and transfer of points if necessary. • An additional R25,00 will required for a new card.• Non-registered cards are not assigned to an individual and therefore no assistance will be provided if it is lost.
What happens when bus has a faulty validator and I cannot tap in/out?
The bus driver will activate a connector query form available in the bus. The commuter will be required to complete the form to request a refund of penalty fare. The turnaround time for faulty OBVs is 48 hours.
Am I charged double when transferring from one bus to another?
• Commuters are allowed to transfer from TBS buses within 60 minutes of alighting the first bus, therefore there won’t be an additional charge. The charge will be for a single trip.• Should the commuter transfer after 60 minutes, the trip will be regarded as a new trip with a new charge.
For any fare-related queries, please contact 012 358 4848 or visit stations or walk-in centres for assistance.
BUS HIREOver and above the daily services, TBS provides special hire services for the community within and outside the borders of South Africa, reaching areas such as Botswana, Maputo, Zimbabwe etc. These are unplanned trips which are based on the requests from customers for occasions such as weddings, funerals, church conferences, park-and-ride service and other.
Cost• Standard and local price ranges from R1 050,00 to R1 505,50• Long-distance charges are per km and duration of the trip.
Types of buses
• Our double-decker seats 99 people.• Single-decker buses seat 45 passengers. • Open top/party buses 35 passengers can be seated.
For more information, contact 012 358 0331 from Monday to Friday, 7:30 to 16:00 or email [email protected]
CUSTOMER CAREFor bus complaints, please contact 012 358 0233/0214/1443 For bus enquiries, 012 358 0839/0840Alternatively you can email [email protected]
Debit
Tshwane Bus Services
For electronic use only
Debit
CONCESSION
For electronic use only
Tshwane Bus Services
DebitCONCESSION
For electronic use only
Tshwane Bus Services
DebitCONCESSION
For electronic use only
Tshwane Bus Services
Distance bands/range covered
Fare for single trip for Connector cash value
Fare for single trip for Travel value points
Km R Points 0-3 R7,00 7 3-8 R8,00 8
8-14 R10,00 10 14-21 R12,00 12 21-29 R14,00 14 29-38 R16,00 16 38-48 R18,00 18 48-59 R20,00 20 59-71 R22,00 22
Travel Points Price Travel points awarded Connector 20 R20 20 Connector 60 R60 60 Connector 80 R80 96 Connector 100 R100 120 Connector 150 R150 180 Connector 200 R200 240 Connector 350 R350 440 Connector 500 R500 640
