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The Digital Revolution Comes to Aircraft Maintenance, Repair and

Overhaul (MRO)

IATA’s Presence and Leadership

Welcome to the Head Office of International Air Transport Association

(IATA)

Your Hosts and Speakers:

Capt. Kevin Hiatt – IATA Senior Vice President, Safety and Flight Operations

Dr. Chris Markou – Head of Operational Cost Management, Safety and Flight Operations, IATA

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International Air Transport Association

Air Transport Association of the Airlines and for the Airlines

Reliable and trusted partner for the last 70 of the 100 years history

of commercial aviation

250+ Member Airlines comprising 84% of total air traffic

350+ Strategic Partners throughout industry

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Yours to Discover @ http://www.iata.org

Filtering the Media Image through Statistical Evidence

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Flying Is The Safest Mode of Transportation

Proofing Environment with Specific Challenges and Constraints

Design → Type Certification → Aircraft Production

High complexity with global supply chain

5 to 10 years cycle prior to start production

Facing major scope creep and time delays in design & certification

Entry Into Service → Airline Operations

High complexity with global supply chain

On going many years post type “out of production”

Individual aircraft service lifespan usually 30+ years

Airline Operation severely limited tolerance to timeline & schedule

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Project Management in Aircraft Programs

Maintenance Operations

MIS = Maintenance Information System

PMAT = Portable Maintenance Access Terminal

etc…

“Connected Aircraft” operating with real time information available

at the point of use and often based on “Big Data” analytics

Digital Tools = operational safety enhancers and enablers of

visibility, traceability and regulatory compliance for the operators

Flight Operations

EFB = Electronic Flight Bag

RNP = Required Navigation Performance

etc…

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Aircraft Operation in Digital Era = Digital Tools

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When Aircraft are e-enabled

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When Aircraft are e-enabled

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When Aircraft are e-enabled

The efficient and sustainable capability to:

Collect and process a large amount of aircraft generated data;

Track a large number of parts and equipment (both flyable and ground

based);

Manage detailed technical records and documentation;

Control a high value inventory and coordinate a diverse supply chain;

Handle all technical aspects of aircraft asset transfer on delivery and lease

return;

Provide full visibility and traceability of operation with auditable regulatory

compliance;

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Aircraft Maintenance Operation Involves …

and exercising this capability anytime and all year round.

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Project Management of a Paperless World

Key project management techniques enabled for higher

granularity and more accurate execution:

Better integration of the Organization Break-down Structure (OBS) with Work Break-down Structure (WBS)

Efficient scheduling of resources, identification of constraints and assessment of risks in the implementation of Critical Path Method (CPM) or Program Evaluation Review Technique (PERT)

Feasible and reliable real time Earned Value Analysis (EVA)

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IATA’s Paperless Initiatives IATA is in a strong position and capable of coordinating the

various multi-stakeholders, complex industry-wide efforts

Make It Happen !

Aircraft

Focused

Customer

Focused

Passenger Operations

Reservations, Ticketing and

Airport Processes

e-Ticketing

Boarding Pass on line

Check-in Kiosks

Operators, MRO Service Providers,

OEMs, Parts Distributors, Lessors

Successful Worldwide Implementation following

IATA specific mandate given by the industry

e-Records

e-Parts Tracking

e-Task Cards

e-Techlog

e-Signature

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Paperless Implementation Success Factors

Real-time and point of use availability without useless

duplication of data

Better answering regulatory requirements, operational and

commercial needs, with more flexibility and accuracy than

paper based alternatives; limitation of clerical errors

Approval/Support from CAAs and adoption by all major

stakeholders

Scalability, portability, interoperability and compliance

with harmonized standards neutral to user solution

Security, sustainability and cost effectiveness

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Paperless Focus on Aircraft MaintenanceIATA Vision : stakeholders to simplify maintenance operations by incorporating

paperless technologies, thereby facilitating regulatory compliance and enabling

new processes to reduce costsAviation

Authorities

IT

Companies

MROsAirlines

Lessors

Parts

Suppliers

OEMs

Logistic

Companies

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Segregating Projects & Preserving Harmonization

Aircraft Parts e-tracking Agree on what information to track

• Regulatory compliance

• Contractual obligations

• Protect asset value

• Operational efficiency

Agree on “Birth Record”

• Cannot provide „Back-to-Birth“ Record when there is no „Birth“ Record...

Independent of technology

• While RFID approach is today‘s leader, a single technology e-tag solution may

not fitt all needs

Address “Production Aircraft” and “Aftermarket Solutions”

• Two-way approach securing one e-tracking standard

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Segregating Projects & Preserving Harmonization

Aircraft Parts e-tracking

Today, every part of new aircraft not tracked is a lost opportunity

Every part produced or overhauled post 2020 should be tracked

New AircraftFix Date: 2020

Repair - Pool

No e -Tag

e -Tag e -Tag

e -Tag

Old Aircraft

Industry

commitment

Natural medium of documenting maintenance for e-enabled aircraft and logic

evolution medium for legacy fleets

Increased visibility, controllability & regulatory compliance accuracy are key

gains with EAMR → support of aircraft ops. & MIS usage

Facilitation of implementation to be secured by IATA through ICAO & CAAs

buy-in & active involvement

IATA active to rally stakeholders (Operators, OEMs, MROs, Lessors) via its

EMG, ALAG, MCTF and other forums

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Segregating Projects & Preserving HarmonizationElectronic Aircraft Maintenance Records (EAMR)

EMG = Engineering and Maintenance Group; ALAG = Aircraft Leasing Advisory Group; MCTF = Maintenance Cost Task Force

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Segregating Projects & Preserving Harmonization

Aviation Identity Management*, e-signature

Address the ID of all players involved

• Company entities’ identity (e.g. line station, shop etc.)

• Employee physical identity (e.g. pilot, mechanic, inspector etc.)

• Asset identity (e.g. aircraft tail number etc.)

Implement an ID relationship management scheme that provides

recognition of processes, records and sign-offs

Release certificates (e.g. FAA 8130-3, EASA Form 1 with Spec2000 Ch16

specs) signed and transferred electronically

e-signature and cybersecurity are key to success (e.g. see ATA’s e-

business DSWG agenda & Spec42 provisions)

* Watch IATA’s website for a White Paper soon to be released in connection to this subject

DSWG = (ATA e-Business) Digital Security Working Group

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Segregating Projects & Preserving Harmonization

Aircraft Electronic Documentation

Develop and promote the criteria for acceptance of

electronic documentation worldwide:

• Regulatory level: ICAO and CAAs- with Industry Standards

• Commercial level: Airlines, OEMs, Lessors, MROs etc.

Templates to simplify documentation• Non Incident Statement Incident Clearance Statement

• Airframe Maintenance Template Agreement

LLP Traceability Template - first step to track parts in a standard way

Aircraft Readiness Log (ARL) - part of the Life Cycle start-up

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IATA Forums in Action

IATA coordinates several Airline Interest Focus Forums with varied organizational statute

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International Air Transport Association