European Power Plant Maintenance Repair and Overhaul (MRO) Strategies and Upgrading Requirements
7
European Power Plant Maintenance Repair and Overhaul (MRO) Strategies and Upgrading Requirements “A healthy reminder for OEMs that customers still have the power to switch equipment suppliers and look for alternative parts and services providers.” Harald Thaler, Senior Industry Analyst, Power & Energy Group
description
European Power Plant Maintenance Repair and Overhaul (MRO) Strategies and Upgrading Requirements. “A healthy reminder for OEMs that customers still have the power to switch equipment suppliers and look for alternative parts and services providers.”. - PowerPoint PPT Presentation
Transcript of European Power Plant Maintenance Repair and Overhaul (MRO) Strategies and Upgrading Requirements
European Power Plant Maintenance Repair and
Overhaul (MRO) Strategies and Upgrading Requirements
“A healthy reminder for OEMs that customers still have the power to switch equipment suppliers and
look for alternative parts and services providers.”
Harald Thaler, Senior Industry Analyst, Power & Energy Group
Key Features
• Based on in-depth interviews with power plant managers including detailed questionnaire
• Multi-level interview segmentation makes data truly representative
• Considerable variations in OEMs’ perceived strengths and weaknesses
Key Content: Satisfaction Analysis
Detailed Satisfaction Analysis with OEMs’ Aftermarket Performance (Price; Delivery Time/Speed of Response; Quality of Work; Customer Service; Technical Knowledge)
Detailed Satisfaction Charts for each of the Major OEMs
0 1 2 3 4 5
CMI
Lurgi Lentjes
Brush
Foster Wheeler
J eumont
Mitsui Babcock
Babcock Borsig
Mitsubishi
Babcock & Wilcox
Fiat Avio
Siemens
GE
Nuovo Pignone
Alstom
Ansaldo
Rating 1-5 (1= Very Dissatisfied; 5 = Very Satisfied)
Level of Satisfaction with Price: Ranking of Suppliers (Europe), 2001
Key Content: Strategic Analysis
Analysis of MRO Outsourcing Process, Spare Parts Purchasing, Lead times, Supplier Selection Criteria and Key Information Sources
Upgrading and Modification Needs in view of new EU Directive
0% 20% 40% 60% 80% 100%
Steam TurbinePlant
Gas Turbine Plant
Combined CyclePlant
Share of Respondents
Follow them exactlyFollow them in most casesDon't follow them but use common sense instead
Extent of Adherence to OEMs Inspection & Maintenance Recommendations (Europe), 2001
Who would benefit from this report
• Leading OEMs– Get the views of your key customer group– Determine strategic priorities based on detailed
customer satisfaction evaluations– Benchmark yourself against your competitors– Read what plant managers say about you
• Electric Utilities & IPPs– find out which OEMs have the best customer
service, technical knowledge, quality of work etc
– Use study data as bargaining tool when
negotiating new MRO contracts
Featured Companies
Detailed Analysis of Leading OEMs
• Alstom• Ansaldo• Babcock & Wilcox• Babcock Borsig• Brush• CMI• Fiat Avio• Foster Wheeler
• GE• Jeumont• Lurgi Lentjes• Mitsubishi• Mitsui Babcock• Nuovo Pignone• Siemens
What to do next
For more informationCall +44 (0) 1865 398662 or email
www.power.frost.com
