ATTRACTIONS & GIVEAWAYS

MEETINGS & FORUMS

COMPETITIVE INTELLIGENCE

KEYNOTE & FEATURED SPEAKERS

33 PROFESSIONAL DEVELOPMENT SESSIONS• 250 Industry Exhibitors• Innovative Tools for REALTORS®• Interactive Displays• Technology Booths

• TREB Elections

• Technology Drone Technologies ॰ IoT ॰ Emerging Technologies ॰ Virtual Imaging• Sales Training and Motivational Effective Lead Generation ॰ Foundation of Negotiation ॰ Millennials

Canada’s Largest REALTOR® Trade Show and Conference Visit realtorquest.ca for more information

CREA’s Canadian Commercial Forum

More to come!Amber Mac, expert in business innovation and what it takes to adapt and grow.

Dan Riskin, Emerg-ing Technologies for Real Estate and the Real World.

Marc Saltzman, expert in business technology and Internet trends.

Luke Williams, author of Disrupt: Think the Unthinkable to Spark Transformation.

Stefan Swanepoel,

Dangers Impacting Brokers/Agents

facebook.com/ TREBevents

#RealtorQuest

• Daily Draw for a Free TREB Membership

• Health Quest

• Taste of Toronto

• Grand Prize Giveaway

• Networking Reception

• BILD Renovation Forum

• TREB’s Spring Annual Meeting

THE PURSUIT OF PROFESSIONAL EXCELLENCE

| MAKE THE CONNECTION |

ACROSST H E B O A R D

MARCH 2016

Table of Contents

CRTC Enforcement: National Do Not Call List

Page 3

A Better Way to Find TREB Tools and Services Page 4

Contacting Sellers After the Expiry of the Listing Agreement Could Mean Violation of

Federal Laws Page 4

REALTOR® QUEST: May 4–5, 2016 Page 5

REALTOR® Compliance Issues with Toronto Sign By-law

Page 6

Introducing TREB Member Home & Auto Insurance Program

Page 6

Is This Your Year to Qualify for 25 or 50 Year TREB Membership?

Page 6

The Educated Professional Page 7

Members for Members – Thank You for Your Service!

Page 8

Professionalism in Real Estate Page 8

What’s in Your REALTOR® Toolkit? CREA Listing Statistics

Page 8

Volunteer on the Arbitration and Professional Standards Rosters

Page 9

Privacy Reminder to Members Page 9

TREB FEST 2016 Tickets on Sale Now! Page 9

© Copyright 2016. All rights reserved.

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CRTC Enforcement: National Do Not Call List

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The Canadian Radio-television and Telecommunications Commission (CRTC) contin-

ues to actively monitor and enforce the National Do Not Call List (DNCL). The DNCL is a list of telephone num-bers of consumers who have chosen to reduce the number of marketing calls they receive. Subject to limited excep-tions, marketers are prohibited from contacting numbers on this National Do Not Call List.

CREA has been informed by the CRTC that it is increasing enforce-ment oversight of the National DNCL as it relates to the real estate sector. Members should be aware that non-compliance can result in significant financial penalties, so it is impor-tant to be sure you understand your responsibilities.

As a reminder:

• If your Brokerage conducts telemarket- ing, the Brokerage must register at https://www.lnnte-dncl.gc.ca/ind/ins- org-regorg-eng. Telemarketing is mak- ing calls or sending faxes to consumers for the purpose of solicitation.

• A Brokerage that conducts telemarket- ing must (subject to limited exemp- tions) purchase a subscription for the area codes it intends to call (fees will be based on the subscription model you select). It is the responsibility of the Brokerage to ensure its office has access to the most up-to-date version of the National DNCL and that those num- bers are removed from their calling list.

• The Brokerage must also maintain an internal do not call list. If a consumer asks not to be contacted, the Brokerage must add their name and number to its own internal do not call list.

We urge Brokerages to exercise caution when hiring a third-party service pro-vider to assist the Brokerage in manag-ing their telemarketing operations. The CRTC issued an administrative monetary penalty of $260,000 to one such provider, Telelisting, in January 2015. Telelisting obtained and disclosed contents of the National DNCL to their clients, a violation of CRTC’s Telecommunications Rules. An investigation by the CRTC could also result in monetary penalties to Brokerages who were clients of Telelisting. It is im-portant to remember that Brokerages who conduct marketing and hire third-party service providers still need to register with the DNCL Operator and subscribe to the National DNCL.

For more information about the DNCL and Members’ obligations, please consult CREA’s FAQs.

A Better Way to Find TREB Tools and Services

Contacting Sellers After the Expiry of the Listing Agreement Could Mean Violation of Federal Laws

Are you looking for information about TREB services but don’t know where to look? Finding

the information you need shouldn’t be confusing or require multiple steps. Fortunately, there’s a solution to enhance your Stratus experience.

TREB has developed an interactive Tools

and Services Map which, as a quick navi-gational tool, provides easy access to all Member tools and services in a one-stop environment using any device.

The tools and services that Members use every day will be right where you can see them. Scroll down a bit further and you’ll find our other services and events conve-

niently grouped by category. Click an icon to be taken directly to the item you’re in-terested in.

We hope that this new Map will help you find what you need quickly and efficiently and that you’ll use it to take full advan-tage of the services that TREB offers to its Members.

Members are reminded that in accordance with the MLS® Listing Agreement, if the Stratus System indicates: Contact After Exp: N, and the Seller is contacted, you may be in violation of federal laws.

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COMING SOON!

Become a Certified Negotiation Expert!The CNE® Designation Course is being taught at REALTOR® QUEST 2016.

Networking Reception – Shakey & The Blue Notes With over 8,000 REALTORS® in atten-dance each year, one of the greatest things about REALTOR® QUEST is the network-ing opportunities it presents.

This year, the chance to interact with your peers will be taken to new heights with our Make the Connection networking reception, taking place from 4:30 p.m. to 6:00 p.m. on May 4. You’ll be able to en-joy the sounds of Shakey & the Blue Notes while you connect with colleagues, old and new, in a relaxed atmosphere.

We hope to see you there for an evening of fun conversation and professional growth!

Admission to REALTOR® QUEST is free, and no pre-registration is re-quired for all TREB, BREB and DRAR Mem-bers who show proof of membership at the door.

To learn more about the trade show and

conference and for non-TREB, BREB and DRAR Member registration, visit realtorquest.ca

TREB Members REGISTER through e-Commerce (TREB/BREB/DRAR)

Non-TREB Members REGISTER through Member Services at 416-443-8148 (licensed REALTOR®)

Non-TREB Member registration for the CNE® Designation course includes access to May 4 (Day One) ONLY of the REALTOR® QUEST Trade Show & Conference. If you wish to attend on May 5 (Day Two), the cost is $25 (click here for the registration form), or $30 at the door.

REALTOR® QUEST SpecialTwo Day Course is $279.00 plus HST

Dates: May 3, 2016 from 9:00 a.m. to 4:00 p.m. May 4, 2016 from 8:00 a.m. to 11:00 a.m.

Instructor: Suze Cumming (video)

Location: Toronto Congress Centre, South Building, Sutherland Room 650 Dixon Road, Toronto, ON M9W 1J1

Participants must be in attendance for the entire 2-day course to receive the designation.

Click here for course details.

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Canada’s Largest REALTOR® Trade Show and Conference Visit realtorquest.ca for more information

SAVE $80!

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The Educated Professional

Is This Your Year to Qualify for 25 or 50 Year TREB Membership?

If you joined TREB before June 30, 1991 or June 30, 1966 and have a total of 25 or 50 TREB membership

years, you may qualify for a special membership rate.

Requirements:

1. Your request must be received by TREB no later than April 25, 2016.

2. Your 25 or 50 years of TREB member- ship must have been completed by June 30, 2016 to qualify for the membership year July 1, 2016 to June 30, 2017.

3. TREB Member in good standing with a total of 25 or 50 years of TREB membership.

Please click on the appropriate link below for further information.

Click here for the TREB Member for 25 Years + request form.

Click here for the TREB Member for 50 Years + request form.

Note: Requests received after April 25, 2016 will be processed for the following TREB membership year July 1, 2017 to June 30, 2018. This special rate is for fu-ture membership dues and fees and is not retroactive.

Introducing TREB Member Home & Auto

Insurance Program A Member benefit that provides

exclusive group rates on home and auto insurance to you, your spouse and

children. Start saving immediately!

TREB Member Benefits is pleased to announce that you are au-tomatically eligible to save on

your insurance through a NEW home and auto group insurance program with The Personal!

Click here to learn more.

City of Toronto staff has advised TREB of an increase in real estate related sign by-law violations.

Compliance is important as we don’t want to invite further regulation by government.TREB encourages all Members to review the sign by-law to ensure compliance by clicking here.

Municipal sign by-laws regulate all as-pects of real estate signs and are intended to preserve and protect the appearance and safety of communities. Sign by-laws differ from one municipality to the next within the Greater Toronto Area (GTA). For REALTORS®, this means the place-ment and duration of open house direc-

tional signs and for sale/lease signs are governed by municipal sign by-laws.

REALTORS® are responsible to comply with the municipal sign by-laws.

For additional questions on sign by-laws, please contact the municipality.

REALTOR® Compliance Issues with Toronto Sign By-law

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Mar. 15 Tech Tips – Simply StratusMar. 22 Tech Tips – REALTOR® ToolkitMar. 23 A Comprehensive Review of MLS® RulesMar. 23 Bookkeeping & Record Keeping for the Real Estate ProfessionalMar. 24 Tapping Into the Grey Market: The Next Real Estate WaveMar. 24 Thinking Like a Lawyer, But Acting Like a Leasing GuruMar. 29 Documentation for Buying and Selling Commercial PropertiesMar. 29 Investment Analysis and Commercial Networking

Mar. 30 Negotiating Strategies for Commercial LeasingMar. 30 Second Suites in Homes and Student Lodging HousesMar. 31 Top Tips for Staging a Home to Sell QuicklyMar. 31 iPad for RookiesApr. 12 Multiple Offers: The Seller, the Buyer, and You!Apr. 13 Buying a Resale Condominium: Legal Issues for SalespeopleApr. 13 Tech Tips – Condominiums

Add/Edit in StratusApril 21Creating a CMA in StratusApril 12 (York) April 14 (Markham) April 15 April 18Residential Statistics in StratusApril 19Searching in Stratus – ResidentialMarch 28 March 31 (York) April 1

Searching in Stratus – Residential (cont'd)April 5 April 12 (York) April 14 April 19Stratus Full Day Practice LabMarch 23 (York) April 5 (York) April 6 April 7 (Mississauga) April 11 April 14 April 20 April 20 (York)

Working with Public RecordsApril 1 April 12 April 14 (Markham) April 18 April 22 (York)Working with WEBForms®April 8 April 15 (York) April 21

Participate in a seminar or workshop to learn directly from the subject matter expert and through class discussions. Network with your fellow REALTORS® to learn from each other. These seminars/workshops range between two and six hours.

Participate in technology training for step-by-step instructions that will help you serve your clients better. Hands-on training is provided in a computer lab and is led by one of our staff Technology Learning Specialists. These labs range between three and six hours.

Click e-Commerce to register for courses and to access further details, including course descriptions and

instructor biographies.

Upcoming Professional Designations April 4–8 Certified International Property Specialist (CIPS) April 4 – Global Real Estate: Local Markets April 5 – The Business of U.S. Real Estate April 6 – The Americas and International Real Estate April 7 – Asia/Pacific and International Real Estate April 8 – Europe and International Real Estate

April 7 & 8 (York) Accredited Buyer’s Representative (ABR®) As an Accredited Buyer’s Representative (ABR®), you will gain a unique understanding of home buyers’ needs and how best to serve them, specialized information to stay on top of home buying issues and trends, and exclusive resources to share with your clients and give you even more of a competitive edge.

April 14 & 15 Sales Leadership That Drives Performance Certified Real Estate Brokerage Manager (CRB) This program is designed to help you understand different management techniques and to construct your personalized Sales Leadership Strategy.

Webinar Wednesdays

Although TREB endeavours to ensure the accuracy and timeliness of information, it is not guaranteed.

Upcoming Seminars and Workshops

Hands-On Technology Training

The Educated Professional

March 16 - WEBForms®March 23 - Creating a Comparative Market Analysis (CMA) in StratusMarch 30 - Intro to MPAC Public Records Residential

What’s In Your REALTOR® Toolkit?CREA Listing Statistics

Do you know how many peo-ple have seen your listings on REALTOR.ca and on DDF®

third party websites? Get the most out of your marketing efforts by using your list-ings’ activity statistics. You can see how many times your listings were viewed, emailed or marked as favourites. Do the numbers reflect the activity you’re getting on the properties? Are there changes that

can be made to the listings to improve that activity? This information can be

used to review your marketing plan with your Seller. Click here to learn how.

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Members for Members:

Thank You for Your Service!

As a Member-driven Association, TREB relies

on the input of committed professionals volunteering to serve on focus groups, com-

mittees, and task forces.

Front row (L-R): Lori Roberts; Michelle Makos, Vice Chair; Anne Young; Janet Minard. Back row (L-R): George Sachs; Paul Etherington, Chair; Donald Smith. Absent: Major Nagra.

EDUCATION COMMITTEE

Professionalism in Real Estate

In this new, regular column for Across The Board, we will feature tips focus-ing on REALTOR® professionalism. This month’s edition continues the series of the Three Cs – Common Sense, Courtesy and Communication.

Courtesy (Part 1 of 2)• If a Seller has made a final decision to list with someone else, respect and reinforce that decision. A professional attitude will create more business than making negative comments about the competition.

• Speak respectfully about your compe- tition. It will enhance your reputation as a professional.

• Arrive on time, don't waste anyone's time. If you are running late or have to cancel an appointment, advise the other party in a polite manner.

• Be timely when picking up or drop- ping off courtesy keys.

• Return any key you have to the listing/ courtesy office promptly after a showing.

• Face a problem situation promptly and squarely. Consult management immediately when a problem develops.

• Leave the house as you found it (e.g., lights on or off, pets in or out, all doors locked, etc.) Don't turn switches on or off if you don't know what they control – it could be the furnace or the air conditioner.

Suggestions & FeedbackGET SOCIAL WITH TREBIf you have content suggestions for Across The Board or comments about this publication, feel free to email us at acrosstheboard@trebnet.com

Don’t miss TREB FEST, an eve-ning of networking and danc-ing at Toronto’s CUBE night-

club on April 27 in support of Easter Seals. Tickets are only $20.

Ticket holders are eligible for Door Prize draws and can participate in a Live Auc-tion and ‘Pay to Play’ entertainment. For more information about Easter Seals Ontario, please visit easterseals.org

TREB FEST 2015 WAS A HUGE SUCCESS! More than 300 REALTORS® took part.

To purchase tickets, visit the REALTOR® STORE in person, call 416-443-8122 (credit card purchases only), or buy on-line through TREB e-Commerce. Visit our facebook events page.

TREB FEST 2016 Tickets on Sale Now!

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TREB is currently seeking volun-teers to serve on the Arbitration & Professional Standards Rosters.

If you are a dedicated individual who wants to make a positive contribution, then consider a volunteer position on either the Arbitration or Professional Standards Rosters.

Members who serve on the Arbitration Roster are responsible

for arbitrating and mediating dis-

putes between Brokerages concerning the distribution of commission. Those who serve on the Professional Standards Rosters (Complaint Review, Hearing, and Appeals) are responsible for reviewing and render-ing dispositions on complaints that allege a breach of MLS® Rules and Policies, TREB By-Law, and/or sections of the CREA Code of Ethics and Standards of Business Practice.

Click to apply online.

Applications close April 15, 2016.

Volunteer on the Arbitration & Professional Standards Rosters

Note: Members wishing to volunteer for committees other than Arbitration and Professional Standards may do so in April. Notices will be posted in the news headlines and in Across The Board.

Privacy Reminder to Members

Members should continue to handle consumer personal information with great

care, adhere to all privacy laws, and always be mindful of protecting con-sumer privacy rights.