The Baldrige Model of

Performance Excellence

A framework for A framework for continuous continuous

improvementimprovement

Baldrige Update(7/12/04) Part I – Introduction to (7/12/04) Part I – Introduction to

BaldrigeBaldrige(7/26/04) Part II – Baldrige in the (7/26/04) Part II – Baldrige in the Classroom Classroom (8/16/04) Part III – Baldrige and the (8/16/04) Part III – Baldrige and the BoardBoard(8/22/05) Part IV – Baldrige and the (8/22/05) Part IV – Baldrige and the Strategic Strategic Plan (Review of the Plan (Review of the Criteria)Criteria)(9/12/05) Part V – Continuous (9/12/05) Part V – Continuous Improvement Improvement Strategic Outcomes Strategic Outcomes & Direction& Direction(9/26/05) Part VI – Baldrige Self-(9/26/05) Part VI – Baldrige Self-Assessment Assessment Results; Focusing on Results; Focusing on the Critical Fewthe Critical FewOngoing continuous improvement Ongoing continuous improvement updatesupdates

September 2nd, 2005 District professional District professional

development day with a focus development day with a focus on:on:District vision, mission, goals, District vision, mission, goals, core values and guiding core values and guiding philosophyphilosophy

Alignment of Individual Career Alignment of Individual Career Development Plans (ICDP) to Development Plans (ICDP) to school improvement plans and school improvement plans and the District strategic planthe District strategic plan

Teacher evaluation processTeacher evaluation process

Random Acts of ImprovementAim of the Organizatio

n

Goals and Measures

Aim of theOrganization

Aligned Acts of Improvement

Goals and Measures

GOALS

DistrictStrategic

Plan

Aligned Acts of Improvement

= Individuals,schools, departments,programs & processes

Performance ExcellenceAt All Levels…

StudentC l a s s r o o m

G r a d e L e v e lD e p a r t m e n t

S c h o o lD i s t r i c t

It’s About Alignment!

Can we get Can we get everyone everyone rowing in rowing in the same the same direction?direction?

Putting Together The Pieces

The 7 Baldrige Categories LeadershipLeadership

Strategic PlanningStrategic Planning Student/Stakeholder FocusStudent/Stakeholder Focus Information and AnalysisInformation and Analysis Human Resource FocusHuman Resource Focus Process ManagementProcess Management Performance ResultsPerformance Results

Category 1

Leadership Requires leaders to set and Requires leaders to set and

communicate direction communicate direction consistent with stakeholder consistent with stakeholder requirementsrequirements How do leaders set and How do leaders set and

communicate direction?communicate direction? How do leaders monitor progress?How do leaders monitor progress? How do leaders model the use of the How do leaders model the use of the

principles of quality management?principles of quality management?

Category 2

Strategic Planning

Translates stakeholder needs Translates stakeholder needs into goals, measures and action into goals, measures and action plansplans How do we develop goals and How do we develop goals and

measures?measures? How do we implement the plan?How do we implement the plan? How does each individual’s How does each individual’s

personal goals and actions support personal goals and actions support the plan?the plan?

Category 3Student & Stakeholder

Focus Defines the aim of the district, Defines the aim of the district,

school or classroomschool or classroom How do we determine stakeholder How do we determine stakeholder

requirements?requirements? How do we measure student and How do we measure student and

stakeholder satisfaction?stakeholder satisfaction? How do we build positive How do we build positive

relationships with students relationships with students and stakeholders? and stakeholders?

Do you enjoy reading to learn?

Challenges (Combined Feedback)1. To provide the highest quality education to all CRCSD students, what challenges will the

district have to address as it plans for the future?

681 641 622

413 350 281204

134 131 129

19%

37%

54%

66%

83%

89%93%

96%100%

75%

0

500

1000

1500

2000

2500

3000

3500

Nu

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ses

0%

20%

40%

60%

80%

100%

Responses (Combined Groups)

Percent of Responses

Category 4

Information & Analysis Provides the foundation for Provides the foundation for

aligned decision making in all aligned decision making in all areas of the systemareas of the system How do we select and manage How do we select and manage

information? information? How do we select and use How do we select and use

comparative data? comparative data? How do we evaluate and improve How do we evaluate and improve

information systems?information systems?

Category 5

Human Resource Focus Examines how the district, school Examines how the district, school

or classroom enables workers to or classroom enables workers to develop and utilize their full develop and utilize their full potentialpotential How do we ensure collaboration and How do we ensure collaboration and

teamwork?teamwork? How are workers trained, How are workers trained,

educated and evaluated? educated and evaluated? How do we measure and How do we measure and

improve employee morale improve employee morale and well- and well-being?being?

Category 6

Process Management Addresses how educational Addresses how educational

products and services are products and services are designed, implemented and designed, implemented and improvedimproved How do we design instructional and How do we design instructional and

support processes?support processes? How do we continually How do we continually

improve important improve important processes processes using Plan, Do, Study, Act? using Plan, Do, Study, Act?

Building on Past Activities…

Where Could We Go Next? Continue Action Research teamsContinue Action Research teams

Utilize quality tools and the PDSA Utilize quality tools and the PDSA process for data driven decisionsprocess for data driven decisions

Continue to align student, Continue to align student, classroom, school and District classroom, school and District actionsactions

Connect all employees to CSIPs Connect all employees to CSIPs and the District strategic planand the District strategic plan

Continue driving toward student Continue driving toward student ownership and accountability for ownership and accountability for learninglearning

Category 7

Performance Results

Examines the district, school or Examines the district, school or classroom performance in key classroom performance in key areasareas What is the level of baseline What is the level of baseline

performance?performance? What is our performance over time?What is our performance over time? How do our results compare to How do our results compare to

similar districts, departments, similar districts, departments, schools or schools or classroomsclassrooms

The Baldrige Model of

Performance Excellence

A framework for A framework for continuous continuous

improvementimprovement