Baldrige Performance Excellence Program - Quality Texas …€¦ · 2017 Baldrige Performance...
Transcript of Baldrige Performance Excellence Program - Quality Texas …€¦ · 2017 Baldrige Performance...
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Performance Excellence Program(Im)Prove Your Performance TM
June 27, 2017
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Performance Excellence Program
A 29-year-old public-private partnership to improve the
quality, performance, and sustainability of
organizations in the US
Establish the standard of excellence
Identify role-model organizations
Foster use of the standard and share best practices
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Performance Excellence
An integrated approach to organizational performance management that results in
1. Delivery of ever-improving value to customers and stakeholders, contributing to ongoing organizational success
2. Improvement of your organizations overall effectiveness and capabilities; and
3. Learning for the organization and for people in the workforce
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
‘87 Robust QMS
‘15 Integrated system for
organizational excellence
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Core Values and Concepts
• Systems perspective
• Visionary leadership
• Customer-focused excellence
• Valuing people
• Organizational learning and
agility
• Focus on success
• Managing for innovation
• Management by fact
• Societal responsibility
• Ethics and transparency
• Delivering value and results
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Provides a Systems Perspective
The Leading Edge of Validated Leadership and Performance Practice
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Provides a Systems Perspective
The Leading Edge of Validated Leadership and Performance Practice
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Provides a Systems Perspective
The Leading Edge of Validated Leadership and Performance Practice
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Allyson Young, K&N Management
“We can’t achieve our mission or vision without the best people. If you don’t spend the resources to select, train, engage, and retain the best people, you or your managers will spend the majority of their time and energy dealing with workforce issues. We strive to treat our workforce as our internal customers, build relationships, and create an experience for them that will leave them delighted.”
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Richard Lowe, St. David’s HealthCare
We have a system for ensuring a talented workforce: The organization’s strategic planning process drives the HR strategy, with key metrics such as workforce productivity, turnover, and engagement identified and tracked. HR objectives, which are established as part of annual strategic planning process, are tightly aligned with overall business objectives. Those objectives are also anchored in the organization’s “ICARE” values of integrity, compassion, accountability, respect, and excellence
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Diane Brockmeier, MidAmerica Transplant
“Because we’re such a people-centric business, one of our key learnings has been [the need] to have a systematic process to review workforce planning. Having that process has really ensured that we have the right people with the right skills at the right time to deliver what our families and [organ and tissue] recipients need.”
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
John Heer, NMMC; NMHS; Baptist Hospital
“What’s most common among Baldrige Award winners and other role models is great culture and great people. Culture in a nutshell from my perspective is who you are, how you behave, your relationships… designed to ensure that employees’ highest-priority needs are being met, with character that inspires confidence. [A servant culture is] mission-driven, vision-focused, values-centered, employee-centered, and customer-devoted.”
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Employee Engagement Impact
Gallup: 17% higher productivity; 21% greater profitability; less turnover and absenteeism
Advisory Board: correlated with patient satisfaction, 4x better patient safety; 2x better staff retention; 1.5x more likely to receive top performance review
Baldrige: Foundational for sustainable high-performance
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Executive Fellows Program
“…performance excellence
comes to life!”
Kathy Kearney, John Deere Financial
“The level of passion, enthusiasm, and
excitement was second to none…”
Brad Mitchell, UPS
• In-depth learning from world-class organizations and their senior
executives
• A peer network of fellow executives to tap into now and in the future
• Best practices and solutions to drive improvement in your
organization’s results
• A capstone project to address a unique strategic challenge or
opportunity facing your organization
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Cybersecurity Excellence Initiative
Help organizations understand the
robustness and effectiveness of their
cybersecurity programs and practices
Help organizations gauge how
cybersecurity efforts align with
organizational strategy
Emphasize the tracking and use of
cybersecurity performance metrics to
drive decision making
Aid and encourage effective use of
NIST’s Cybersecurity Framework
2017
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Bruce Kassanoff; Forbes Contributor
When leaders realize that people are what matter most in business, everything else falls in line. Sure, numbers matter. Technology matters. Efficiency matters. But they don't matter nearly as much as people do. To succeed in business, you have to understand and value people. It really is that simple.
Baldrige Performance Excellence Program | www.nist.gov/baldrige
2017
Pioneer
Engagement
Commitment
ProgressExcellence
Congratulations!
18 TAPE Recipients out of 113 Baldrige Awards!