[email protected] MEQA 2 nd Annual Congress April 7 – 9, 2008 Dubai “Business Excellence...
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[email protected] 1 MEQA 2 nd Annual Congress April 7 – 9, 2008 Dubai “Business Excellence Awards Strategies for Winning” by Sunil Thawani
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Transcript of [email protected] MEQA 2 nd Annual Congress April 7 – 9, 2008 Dubai “Business Excellence...
1
MEQA 2nd Annual Congress
April 7 – 9, 2008Dubai
“Business Excellence AwardsStrategies for Winning”
by
Sunil Thawani
2
Topics to be Covered
Business Excellence Model and its Impact on Corporate Performance
Submission Document Development Process Planning Guidelines Writing, Designing & Printing
Challenges of Implementing ModelConcluding Thoughts.
3
62%
12%
22%
67%
86%
13%
43%
32%
0%6% 7%
37%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
OperatingIncome
Sales Return onSales
Return onAssets
TotalAssets
Employees
Per
cent
Cha
nge
Award WinnersBenchmark Firms
Financial Performance
Research study by Dr. Vinod R. Singhal, College of Management, GIT, Atlanta & Kevin Hendricks of Richard Ivey School of Business at University of Western Ontario, Canada.
4
EFQM Modelc
1. L
ead
ersh
ip 1
00
2.Policy &Strategy
80
3. People 90
4. Partnerships& Resources
90
5. P
roce
sses
140
7. PeopleResults 90
6. CustomerResults 200
8. SocietyResults 60
9. K
eyP
erfo
rman
ceR
esu
lts
150
How? What?
Enablers Results
Innovation and Learning C Copyright EFQM
5
Submission Document Development Process
Planning for SubmissionDocument
Writing Guidelines for the Submission Document
Editing, Designing, Printing &Submitting to Award Office
Writing the SubmissionDocument
6
Planning to Develop the Submission Document
Gain Leadership commitment; Clearly define role of leaders; Establish clear purpose for participating in award
process & communicate consistently; Take ownership of final submission document: Create a sense of urgency: Provide resources, inspiration & support; Agree upon key themes Develop project plan Agree on scoping the assessment and thereby the
submission document
7
Partners
Society
Investors
Customer
Scoping Diagram
Regulators
Core Mgt. System
Support Mgt. System
8
SalesSales
Design &Design &EngineeringEngineering
ShippingShipping
ProductionProductionPlanningPlanning
MaterialsMaterialsManagementManagement
ManufacturingManufacturing
Quality Control & Quality Control & InspectionInspection
Internal Internal AuditAudit
MarketingMarketing
ResearchResearch&&
DevelopmentDevelopment
MaintenanceMaintenanceManagementManagement
TotalTotalQualityQuality
ManagementManagementCorporateCorporate
CommunicationCommunication
InformationInformationTechnologyTechnology
AdministrationAdministration
HumanHumanResourcesResources
FinanceFinanceManagementManagement
Partners
Key Component suppliers like:
• Car seats• Brake lining• Hydraulic
Research Laboratory
• Academic (University)
Society
• EducationalInstitutes
• EnvironmentAgencies – Government/Non-GovernmentOrganization
Investors
• Banks• Financial
Institutes• Individual
Share Holders
Customer
• Car Dealers• Corporate Sales• Private Sector
InstitutionalSales (CarRental Companies
• End Users
Scoping Diagram – Example of Automobile Manufacturing Company
Regulators
Core Mgt. System
Support Mgt. System
9
Leadership(Criteria 1)
and
Policy & Strategy Team(Criteria 2)
Cus
tom
er R
esul
ts T
eam
(Crite
ria
6)
Society R
esults
(Criteria 8)
and
Key P
erforman
ce Team
Resu
lts
(Criteria 9)
Partn
ership
& R
esources Team
(Criteria 4)
Peo
ple
(Crite
ria
3)
Peo
ple
Res
ults
(Crite
ria
7)
Process Team(Criteria 5)
TeamLeader
Proposed Project Team Organization
ProjectManager
TeamLeader
Team
Leader
Team
Leader
TeamLeader
TeamLeader
10
Guidelines for Developing the Submission Document
For Enablers Ensure alignment of approaches:
- vertically (with vision, mission, strategy) & - horizontally (with other relevant approaches).
All stakeholders addressed; Provide history of how the approach was
developed, how it works, improvements & lessons learnt;
Focus on sustainable improvement; Include how approaches are measured & reviewed
for effectiveness & efficiency; Add examples of benchmarking with others; Specify extent of deployment.
11
Guidelines for Developing the Submission Document contd…
For results Comprehensive scope of measurements; Appropriate segmentation; Include measurements which are important to
stakeholders; Provide rationale for fixing targets; Causality analysis where targets not met/ negative
trends; Sustained good performance - 3 to 5 years; Compare with others; Effective use of graphics.
12
Guidelines for Developing the Submission Document contd…
Applicable to Entire Document Pages per criteria - commensurate to weightage; Demonstrate with examples; Highlight best practice(s); Statements should be precise. (Not vague and
generic); Bring reality into the submission document; Write in first person so that the assessor ‘warms’ to
the organization. Avoid acronyms and jargon. Ensure accuracy of information and data; Can use footnotes to list the evidence.
13
Guidelines for Developing the Submission Document
Submission document be: neat, clear, well presented, comprehensive and uncomplicated; easy to understand.
Tells story in a way that is recognizable to people who work there;
Shows organization in the best, truthful light. Engages assessors; No/ very few surprises for assessors during site visit.
14
Writing the Submission Document
1. Gathering and sharing information.
2. Writing the submission document.
15
Writing the Submission Document contd….
Gathering and sharing information Likely sources: Business plans; Strategy documents; Project reports; Minutes of meetings; Documented manuals, procedures; e-mails; In house magazines; Various reports.
16
Writing the Submission Document contd….
Writing the submission document:
Key requirements: Simple, user-friendly language. Ease of reading. Clarity. Addresses the principles, concepts and
requirements of Model A real look-and-feel. Compliant to writing/publishing guidelines issued by
the award office.
17
Writing the Submission Document contd….
Review by top mgt. and/ or external)Check for: Ease of understanding. All applicable sub-criteria/areas are addressed. Accuracy of data. Logical flow. Accuracy in cross-referencing between criteria/sub-
criteria. Repetitions Missing information.
18
Editing, Designing, Printing & Submitting to Award Office
Editing by master Editor;Designing & Printing:
Number of copies. Thickness of paper for:
cover divider text
Type of finish for cover pages – glossy or matt. Binding Images for covers, dividers
Inspect and submit to Award office
19
Challenges of Implementing the Model
1. Lack of commitment of leadership;2. Lack of involvement of Leaders and Managers;3. Lack of understanding that model can be used to
operate the business;4. Lack of awareness of benefits of implementing the
model;5. Expecting quick results/ solution to all our problems6. Lack of understanding that Enablers cause results 7. Inability to enthuse all people within the
organization to adopt the model;
20
Challenges of Implementing the Model ……
8. Limited implementation;9. Improvements are not institutionalized;10. Lacks vertical integration (Vision, Mission,
Strategy, Processes, Measurement & Review) 11. Ineffective Benchmarks/ benchmarking.12. Too many initiatives going on at the same time
confuses people;13. Use of excuses like:
We are different. We will develop our own model Implementing model requires too much effort. It is not
worth it. We do not need a model to tell us how to run our
business.
21
Concluding Thoughts
Effective implementation of Model and use of
Suggested strategies should Enable
organizations to successfully participate
in the award process.
22
.Q & A
Thank You
Sunil ThawaniSr. Manager – Corporate Governance,
Business ExcellenceSama Dubai
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