Thank you forjoining Care UK

Unprecedented times

These are without doubt unprecedented and challenging times in the Care sector and we are relying on the commitment and passion of our teams more than ever before. The world is changing every day and we are all adapting to the changes in our work and personal lives.

Our dedicated team in the homes will give you a warm welcome and support you in every way they can as you begin work with us. We provide regular updates to team member with many communication streams. It is also imperative that we all continue to ensure the safety of everyone around us by adhering to infection control measures that have been established in the homes.

Contents • Introduction to Care UK• Our Vision and Values• Fulfilling lives• Living well with Dementia• Working at Care UK• Supporting you through learning• Next steps

Care UKOur homes

Est. 1982

Over 125 care homes

Over 10k colleagues

Over 7k residents

LONDON

What we doOur care homes provide a range of care servicesincluding:

• Residential care• Nursing care • Dementia care• End of life care • Short term or respite care

We aim to be a home for life for our residents, so even as their needs change, they can still continue to receive care from the same trusted carers and support team members.

We want to be the UK’s favourite care provider, supporting residents to lead fulfilling lives. We'll do this by being the best operator, delivering the best care and quality and investing in our people and our environments.

• Fulfilling Lives is our core purpose

• Every one of us makes a difference is the belief that drives us

• Caring, Passionate and Teamwork are the values that underpin everything we do

Our Vision and Values

Fulfilling lives

Fulfilling lives is our core purpose, we believe every resident should be treated with empathy, care and respect.

Every one of us makes a difference. We know that even the little things we do can make a difference, like gardening on a sunny afternoon, sitting and having a cup of tea or talking about old times. We take our time with residents to ensure we get to know them and what’s best for them. Caring, passionate and teamwork are the values that underpin everything we do, and we have never before seen these values demonstrated more than right now during these challenging times.

Fulfilling lives

Living well with Dementia

The number of people living with Dementia is on the rise, and we pride ourselves on our approach to providing teams with training and support to understand the challenges that arise for those individuals.

We have a number of Dementia workshops that you can take part in to learn more about residents needs.

Become a ‘Dementia Friend’ by completing the simple eLearning module on your console

Working at Care UK

BuddyWe want you to settle in right from the start of your journey, so we aim to allocate a buddy to each new starter. These are unknown times, and presently it may be that not every home can offer this service, but where possible your buddy will be there to show you the ropes, help you through your induction, introduce you to the team and answer any questions.

The HubThe Hub is your first port of call for questions

you can’t find the answer to – you can call about anything and they will point you in

the right direction

Call: 0333 4343 101

Working at Care UK

www.mycareuk.comAnother great place for information is our Intranet ‘MyCareUK’ It has all our policy documents, ‘how to’ guides and general information that will be really helpful in your role, you can view employee policies on holiday, sickness and also the benefits we’ve set up for you. Your home manager, buddy or business administrator will help you login and get access to these.

You’ll need your employee number and a personal email address to set up an account so you can access all of the resources you need to do your role.

Health assured helpline

We take the wellbeing of our team very seriously, especially in these challenging times so if you ever feel that you need to talk to someone confidentially about anything at all, we offer a helpline 24 hours a day. They can offer valuable advice in many areas to help support your physical and emotional well-being.

Supporting you with learningWe are passionate about learning & development at Care UK and offer fulfilling careers to everyone working in our teams. During these challenging times, we need to focus first and foremost on essential training relevant to each role, however we are also keen to support you with your longer term career aspirations

Experienced in care? If you have your care certificate already please inform your manager of previous training / apprenticeships / NVQ’s

eLearningYou will be allocated courses relevant to getting started in your role.

There are a number of eLearning courses that will be allocated to you when you begin. You will receive a login, and your business administrator will give you this. We recommend you start with 6 key sessions. After these essential 6, continue with other allocated courses, the sooner you can complete these the better. Your manager will advise if any courses are required due to current resident or home needs.

• Infection prevention and control• Health and safety• Basic food hygiene• Fire safety awareness• Safeguarding• Moving & handling awareness

Access eLearning via with https://careuk.cplonline.co.ukIf you have any problems please call support on 01202 725080

Inductions

Once you are in your home we would usually complete a 12 week induction with you, we will do our very best to take you through the induction journey, but it may be that given the current situation some things will take priority over others in your learning and getting you up to speed quickly.

Virtual classrooms

We are working right now on setting up virtual classrooms that you will be able to access via computer or your phone.

Keep an eye on the events listed in the eLearning portal and work with your line manager on which you should attend.

What’s next?Welcome to Care UK we look forward to seeing you!