TelePresence as a Service

TeleSpace Confidential© 2013 TeleSpace. All rights reserved.

TelePresence as a ServiceBEYOND THE BOARDROOMAND INTO KEY FACETS OF BUSINESS

TeleSpace Confidential© 2013 TeleSpace. All rights reserved. 2

Primer on TelePresence


Better Together: TelePresence and WebEx

WebEx is best used as a quick collaboration app

TelePresence is appropriate for high-definition Would you go to a conference room to start a WebEx session? Is WebEx the best way for a doctor to share x-rays with a specialist?

Cisco Business Unit Guidance Eventually WebEx and TelePresence will be integrated for cloud No official roadmap timeline as of Nov. 2013

Customers need both WebEx and TelePresence

Strengthened relationships Briefing centers for prospective customers Internal company-wide meetings Ongoing customer outreach and loyalty programs

Access to expert resources Face-to-face banking Retail consultations while customer is in the store Remote healthcare diagnosis and treatment advice HR recruiting tool for out-of-town candidates

Distance learning and training 21st century workshops, field trips, virtual classrooms Training and team onboarding sessions

Faster product development / time to market with less travel Design creation in one location, manufacturers in another

Sample Video Use Cases

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Popular TelePresence Units

CTS and MX Series (value line)

vs. Profile (performance series; usually has more microphones, speakers and

embedded multi-site capability)

EX90 (24” screen)EX60 (21.5” screen)

MX200 (42” screen) MX300 (55” screen)

SX20 (converts flat-panel display)

Profile (42” screen) Profile (55” single or dual screens) Profile (65” single or dual screens)

Pers

onal

/ d

eskt

opRo

om sy

stem

s

CTS 500 (32” screen)

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Audio Privacy Room

Small Conference Room

Project Team Room

Medium Conference Room

Large Conference Room

Demonstration Center

People 3-5 4-6 8-15 6-8 9-15 12-24

Size 10x10 10x12 10x12 16x13 17x22 10x12

Typical Layout

TelePresence Unit TIP: Assess the viewing distance from camera to center of closest seat.4’11” = CTS 500, 42” Profile or MX2006’6” = 55” Profile or MX3008’2” = 65” Profile MX200 (42”)

MX300 (55”)Profile 42”

Profile 55”

Profile 55” Dual

Profile 65” Dual

Profile 65”

TelePresence Room Sizing Guidelines

CTS 500 (32”)

SX20 QuickSet Kit (when customer has existing flat-panel display of any size)6


What Customers Are Buying


TPaaS Customer Excerpts One of America’s top 3 homebuilders

Initial use for quarterly internal broadcasts by CEO SX20 Quick Sets to convert plasma screens to TelePresence units Added call recording and storage for on-demand viewing

North America’s largest manufacturer of integrated plastics 34 Rooms across the East and Midwest for multi point and B2B meetings SX20 Quick Sets

Large systems integrator Internal use to start (Memphis, Austin, San Antonio, Dallas, Abilene) UCaaS / TPaaS / CCaaS EX60’s, EX90’s and CTS 500

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Overview of TeleSpace


Corporate Snapshot

Credentials

Cisco® Master Cloud & Managed Service Provider

Specializations in Cisco Collaboration portfolio

• Advanced Collaboration Architecture

• Advanced TelePresence

Expertise in security and quality service management

• CISSP®, Cisco CCIE and CompTIA™ Security+ certifications

• ITSM processes, ITIL® and PMP® certifications

Headquartered in Austin, Texas with extensive footprint

• Founded April 2012

• U.S. TeleSpace sales team and authorized agents

• Global and North American coverage via 50+ resellers, distributors

Broad, fully-integrated TeleSpace℠ Cloud Services UCaaS (hosted Unified Communications)

TPaaS (hosted TelePresence)

CCaaS (hosted Contact Center)

Innovative WAN Services for choice in how to connect

Applications beyond the Cisco Collaboration portfolio

World-class Cloud Network and Operations Secure, scalable, carrier-neutral, geo-redundant design

Aggressive Service Level Agreements


Unmatched Cloud Network Strength Secure design

Carrier class

Fault-tolerant

Geo-redundant

High availability

Carrier-neutral access

Independently scalable MPLS Core

DMVPN / Mobility Core

Data Center Unified Fabric Core

Fabric Computing Core

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Internet / MPLS

Austinproduction data center

ASR9K ASR9K

Internet / MPLS

Internet / MPLS

ASR9K

Backbone Waves Backbone Waves

Backbone Waves

Dallastelecom/partner peering POP

ASR9K

Fabric Computing

Cloud

Fabric Computing

Cloud

Ashburnproduction data center

ASR9K


Trailblazer in Service OperationsResilient, Reliable, Predictable, and Accountable Geo-redundant NOCs (certified technical engineers) 99.99% service & infrastructure uptime guarantees

World-Class Support Expertise & Innovation TeleSpace intellectual capital Industry best practices Market-leading tools Proven ITSM processes


Noteworthy Distinction with TeleSpaceSecure, scalable and flexible cloud network

High reliability with our “carrier-neutral” design Alternate WAN access to TeleSpace (if not using corporate MPLS circuits)

Single, integrated applications platform Running complete Cisco Powered Collaboration portfolio

TelePresence breadth Support SIP- and H.323-compliant endpoints (Cisco, Polycom, et al.) Extensive functionality (B2B, multipoint, recording and more)

Aggressive Service Level Agreements Enjoy 99.99% service and infrastructure uptime guarantees

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Featured Cloud Services

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TelePresence as a Service (TPaaS) HD-quality business video subscriptions

Use Cisco, SIP- and H.323-compliant endpoints Personal / desktop units Mobile devices Conference room endpoints

Connect to internal and external (B2B) teams Get secure, multi-point bridging functionality (Rendezvous Rooms)

Dedicated rooms for reserved ports Virtual Meeting Rooms (VMRs) for shared port usage

Seamless options for adjunct applications Enjoy Cisco-certified apps that complement the experience

Cisco TelePresence Content Server: video call recording Cisco Show and Share®: capture, transform, share video Vyopta vAnalytics™: video usage analytics

Gain content storage in the cloud, or move it to your archive repository

Multi-customer environment (vs. multi-tenant) Individual instance of services you want (vs. all customers sharing same services)

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TPaaS Subscription DetailFunctionality Supported Devices / Endpoints

Types of TPaaS subscriptions

Foundation or Professional

TelePresence Rooms(Cisco and legacy video

equipment)

Point-to-point internal (1:1) personal desktop sessionsCisco EX 60/90Mac or PC with Cisco Jabber and built-in camera (or with Precision HD camera)Video-enabled Cisco IP phones

Larger, point-to-point internal meetings or conferences (e.g., presenting to group viewing a single conference screen) Cisco CTS, Profile, SX, MX, TX, Integrator Kits O

Point-to-point internal use of, and interoperability with, legacy video equipment; includes custom apps to control camera (e.g., pan/tilt/ dial)

Polycom, LifeSize and other SIP or H.323 standards-compliant TelePresence endpoints O

Point-to-point external (B2B) meetings All O O

Video conferencing bridge in multiples of 9 participants (requires choice of dedicated or shared/VMR ports) All O O

Note: O = Optional & available for additional charge. Features and specifications are subject to change.


The Last Mile: Choose Your Connections

Supported WAN Services MPLS (traditional private corporate network) Public Internet (over the top and VPN) Secure encrypted media streams

TeleSpace WAN Service Innovation Cloud Connect℠ (secure DMVPN over broadband public Internet) Mobile Connect℠ (secure mobile access)

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Endpoints Connection

Austinproduction data center

Ashburnproduction data center

Backbone Waves

Backbone Waves

Backbone Waves

Dallastelecom/partner peering POP

Quad Core Network

Cisco UCM for call control

TPaaS Architecture Overview

Cisco VCS Expressway

for call control

DMZ

1. Add soft client to SIP-compliant devices

2. Add gateway (e.g., Cisco 891 router) to H.323-compliant video endpoints

Connect “over the top” via VPN to any of our 3 sites

“OVER THE TOP” WITH OR WITHOUT VPN

EXISTING CORPORATE MPLS NETWORK & VPN

Connect directly to any of our 3 sites

1. Open a port and point to any of our 3 sites

Thank [email protected]

mailto:[email protected]

TelePresence as a Service

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