Using TelePresence as a

Collaborative Advantage

Roman M. Coba – Global CIO

McCain Foods Limited

May 16, 2012

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Our challenge/situation

• Daily business challenges – Drive a greater level of collaboration (leverage our global scale)

– Time utilization/optimization

– Value for time – most out of meetings/calls

– Cost of travel – local and global (CEU is an example)

– Lean – drive overhead costs out while growing the business

• One McCain (SAP implementation) – Global teams – how to connect them with value

– Cost containment – everyone wants to be beside each other #CiscoPlusCA

Being global a number of challenges arise as to cost containment and

effective use of employees time – both executives and others. At the same

time we were embarking on a multi-year global SAP implementation

How we operated (the past)

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Year over Year cost

Increases

Very impersonal – no

emotional factor

It’s just a conversation – are

they really listening

Takes too long to get the

point across – Ping Pong

Even worse then email – did

they not get rid of these?

Just takes too long

The Business Challenge Leverage our business scale

Grow Innovation – drive new product development

Instill a “collaborative” environment

Create a “sense of being” part of it

Look at enablers to drive the business

Remove the need for planes, trains and automobiles

Optimize everyone's’ time – give them time back

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Business Transformation - the SAP Challenge

• Launching a 4 year, global business transformation project

• Single instance, single global template

• Common, simple, global business practices

• The Challenge:

– Core team from every part of our business – globally (the best)

– Integration partner – heavy offshore resource pool

– No need for a central office – fly everyone in

– Goal – under budget, under plan and early with minimal defects

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We had to do things differently!!!!!!!!!

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any device

any application

anywhere

The pieces

Public

Internet

McCain

Network

Mobile

TelePresence/Video

Office Suite Desktop/Laptop

Home Office/Regional Office/Softphone

Microsoft Office Communicator

McCain way of communicating

maturity model to optimize Unified Communication UC technology is the foundation, but people and processes are key.

The way they will master the various items and the integration of

The tools, will make the real difference in getting the

Return on this huge investment in time and

Money

1

The Basics

(Stage One )

Each user is able to use his phone with all the appropriate functions

Each BB user is able to take the Maximum Benefit of it.

2

Enhanced toolset (Stage Two)

Addition of desktop VoIP, each user is mastering the Microsoft Office Communicator and his soft phone. Provide consistent user presence and control experience across endpoints.

3

Unified interface

( Stage Three)

Including WebEx and Outlook integration, give now a basic collaboration environment to each of the User’s

4

Fully integrated (Stage Four)

Ability to use as well TelePresence, with Webex, as well from desk office, than on the road, using the Webex and MOC functionalities of the Black Berry

5

Fully optimized

( Stage Five)

All the voice collaborative tool are mastered and full embedded with the written functionalities of Share Point and Social Media functionalities

Video – the journey • A phased approach was taken

– Cisco was still maturing the solution set

– Acquisitions were in the making (Tandberg)

– McCain was still too immature for leveraging video (we were starting)

• The phases

– (I) TelePresence in all major centers to support the One McCain program

– (II) WebEx as a collaboration tool and multi-point video (the cheap way to video connect)

– (III) Video at the desk – executives only (9971’s)

– (IV) Multi-point to TelePresence connections (internal)

– (V) External multi-point to any point within McCain

– (VI) Jabber video at the desktop (everyone)

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The globe connected (phase I & II)

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SAP PMO – moving to Global

Corporate office (Toronto)

Florenceville NB, Chicago

Global Corporate, Argentina,

Australia, France, UK,

Innovation rooms (Toronto,

Chicago, UK)

As we evolved – Phase III/IV

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TelePresence/Video Executive desk/small

meeting room (EX 90)

Remote offices – medium

headcount (C20)

At the office desk

(9971/Cius (execs))

Remote offices –

more personal (C60)

Almost there

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External endpoints

The final piece – Innovation rooms

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Show me the money

• Senior/Executive leadership team meetings (global)

– Global meetings are via TelePresence/Video except 2 x per year

– Weekly management meetings are via TelePresence/video

– Global team meetings are held via TelePresence/video (down from 4 per year to 1 per year)

– Estimated savings $ 1.5-2.0 mil/year

• Business Transformation (SAP deployment)

– Original program travel estimates (total program – 4 yrs.)

• Integration Partner -> $ 9.6 mil. - Actual = 43% savings = $ 4.1 mil #CiscoPlusCA

These solutions are costly and need to drive enablers. We saw,

immediately some dramatic ROI/enabler returns to the business (outside of

the soft savings of time, collaboration efforts, etc.)

Q&A

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