EVERYTHING YOU NEED AS A FLEET MANAGEREVERYTHING YOU’D EXPECT FROM GOODYEAR DUNLOP

FLEET FIRST

Produced by Goodyear Dunlop Europe221/0507/LUX-ENG

Dealer stamp

Goodyear Luxembourg Tyres S.A.Advertising EuropeAv. Gordon Smith

L-7750 Colmar-Berg

Telephone(352) 8199-1

Telefax (352) 8199 2008

www.fleetfirst.eu

FLEET FIRSTIntegrated Tire & Service Solutions

FLEET FIRSTIntegrated Tire & Service Solutions

TRUCKFORCE 4

FLEETONLINESOLUTIONS 8

SERVICELINE 24H 10

MOBILITY 12

NEXT TREAD 14

CONTENTS

FLEET FIRSTEVERYTHING YOU NEED AS A FLEET MANAGER EVERYTHING YOU’D EXPECT FROM GOODYEAR DUNLOPAs a Fleet Manager you need to be able to rely upon quality, round-the-clock services that are as dedicated to your fleet as you are.

Welcome to Fleet First – the first and only complete support service createdspecifically for Truck Fleets.

Combining Goodyear Dunlop’s existing network of breakdown roadside assistance,Retreading, Fleet Management Systems and a Pan-European Service Network – Fleet First is a one-stop-shop for all your fleet needs.

And because Fleet First is a Goodyear Dunlop service, complete peace of mind comes 24 hours a day, 365 days a year.

Goodyear Dunlop, putting your Fleet First

www.fleetfirst.eu2 3

FLEET FIRSTIntegrated Tire & Service Solutions

As a fleet manager or independent owner

operator, you’ll appreciate the absolute

necessity of keeping your truck’s tyres in peak

condition. If you do find yourself in need of

roadside assistance, you have to know that the

next number you call will deliver the recovery

service you require. That’s why Goodyear

Dunlop has introduced a Pan-European, blue

ribbon series of dealerships specialising in the

complete lifecycle management of commercial

truck tyres including replacement, regrooving

and retreading. It’s called TruckForce –

a 24 hour safety net for your fleet which

guarantees new levels of service and, most

of all, complete peace of mind.

At last, TruckForce provides you with a

simplified supply chain, a one-stop shop

offering all these benefits:

• An international capacity

• A cradle-to-grave concept

• Pay As You Go or PPK (Price Per Kilometre)

• Technical and management reporting

with visibility

• Key Performance Indicator functionality

• Central billing option

• Intelligent Transport Solutions

Highly professional truck

tyre specialists equipped

with the most technically

advanced tools

throughout Europe.

>

Backed by Goodyear Dunlop, one of the

world’s largest tyre manufacturers, TruckForce

provides a Europe-wide, premium quality truck

tyre service and management network to suit

your own haulage applications. Its objective is

to reduce a Fleet’s operating costs and improve

reliability by supplying Goodyear Dunlop new

and Next Tread products and services.

Each TruckForce dealership is a rigorously

controlled operation meeting the highest quality

standards and fully committed to keeping you

on the road. Goodyear Dunlop have more

than 1600 service locations in 30 countries.

As a TruckForce customer, you are assured of

expert advice on recommended products, on

how computer monitoring can maximise the

lifecycle of your tyres and on any local legal

issues regarding truck tyres. When you call

TruckForce, you’ll be dealing with a staff of

knowledgeable professionals trained by

Goodyear Dunlop specialists using the most

technically advanced tools available. With

a comprehensive range of dealerships

throughout Europe, you are never far from fast,

efficient, friendly help. And remember that all

work carried out is conveniently charged

directly to the subscribing truck company.

PAN-EUROPEAN TRUCK TYRE MANAGEMENT AND SERVICE

TruckForce:

A Pan-European truck

tyre management

network. Unrivalled

service standards.

Expert assistance

and information.

>

Premium quality, truck

tyre products from

Goodyear to suit any

hauling application.

Fitted anywhere in

the TruckForce

European network.

>

TRUCKFORCETHE FIRST PAN-EUROPEANTRUCK TYRE MANAGEMENT NETWORK BYGOODYEARDUNLOP

4 5

TRUCKFORCETHE FIRST PAN-EUROPEANTRUCK TYRE MANAGEMENT NETWORK BYGOODYEARDUNLOP

From the moment we fit your new tyres

to the time we remove them, TruckForce’s

computerised T3 system can actively

supervise your tyres on the road. It monitors

truck and trailer tyre wear throughout the life

of the tyre. At an early stage, it can highlight

incorrect inflation, suspension defects or

chassis misalignment. This means that your

TruckForce dealership can make the necessary

alterations early enough to significantly

prolong your tyre’s life. It also suggests tyre

combinations which are most efficient for

your truck, and, to allow you to fit the work

into your haulage schedule, it gives advance

warning regarding the appropriate times

to replace your tyres. TruckForce’s T3 system

means that your Goodyear Dunlop tyres and

retreads are continually controlled so that

they perform consistently and reliably

throughout their entire lifecycle.

T3 – TRUCK TYRE TRACKINGWith TruckForce, you are free from the

dilemma of going to one source for tyres,

to another for retreads and to maybe yet

another for tyre service and maintenance.

Instead, you have the convenience of

speaking to just one single source which

guarantees complete tyre management from

Goodyear Dunlop trained professionals.

A standardised network of the highest quality

available anywhere in Europe, at any time,

day or night.

Whether you operate locally, or on a

Europe-wide scale, you can now run your

business more efficiently and more

effectively. TruckForce from Goodyear

Dunlop is the complete Pan-European

truck tyre management solution.

Can you afford to be without it?

GOODYEAR DUNLOP – PROVIDING INTELLIGENT TRANSPORT SOLUTIONSTruckForce always operates with these goals in mind:

• To meet the needs of a modern road transport industry

• To provide a full European coverage for tyres and

service solutions

• To have the most skilled and professional business approach

with a common brand identity

• To drive down fleet operating costs making a fleet more

competitive in the transport industry

• To be recognised by fleets as ‘best in class’ providing the most

professional reliable one-stop shopping experience.

Both FleetOnlineSolutions and ServiceLine 24h are part of

TruckForce’s pan European tyre service. You can find out more

information about either on pages 8 and 10.

TRACKING

TRUCKTIRE

>

T3 is Goodyear Dunlop

developed software which

helps to optimise truck

tyre performance.

>

Premium quality,

truck tyre products

from Dunlop to suit

any hauling application.

Fitted anywhere

in the TruckForce

European network.

>

6 7

24 hours a day, 7 days

a week, Europe-wide

roadside assistance for

minor and major

tyre repairs or even

a complete tyre change.

An online database, FleetOnlineSolutions™, is designed to offer everything your bus or truck fleet needs in the way of vehicle and

tyre management.

From breakdown and vehicle inspection to retread and warranty, the FleetOnlineSolutions™ database covers each contract-company's

vehicles, locations, tyre policy and agreed terms. This means that if the unexpected does happen, a Goodyear service provider can start

work almost instantly and minimise any vehicle downtime.

Because FleetOnlineSolutions™ is a web-based Goodyear Dunlop service we can ensure any

work undertaken is completed to meet the customer's exact requirements and to the

highest Goodyear Dunlop standards – despite that company being in another country with

a different language.

FleetOnlineSolutions™, Your Fleet Solutions.

FLEETONLINESOLUTIONS™

WE’VE GOT EVERYTHING COVEREDWith a wide range of electronic services covering vehicle management and the full lifecycle of Goodyear and Dunlop tyres,

FleetOnlineSolutions™ can make sure every aspect of your fleet’s online needs are catered for.

Visit www.fleetonlinesolutions.com and once you’ve logged onto our easy to use website you can choose from a number

of our online transactions.

VEHICLE MANAGEMENT: TYRE MANAGEMENT:

• Regular Job Authorisation • Tyre Retreading, Warranty

• Job Recording • Regrooving

• Inspection • Major Tyre Repair

• Breakdown Services • Minor Tyre Repair

The following languages are supported in FleetOnlineSolutions™ transactions, so even location won’t be a barrier to getting

the job done: Czech, Danish, German, English, Spanish, French, Italian, Dutch, Norwegian, Portuguese and Swedish.

HOW IT WORKSAvailable to virtually any truck or bus fleet operator, FleetOnlineSolutions™ is a central information portal which details every customer’s

tyre service contract. The points below outline how the online system functions in the event that a customer request is made:

• The service provider – TruckForce tyre dealers, Goodyear retreaders and the Serviceline 24hr Roadside Assistance network –

log onto the FleetOnlineSolutions™ website.

• The customer's details are entered into the FOS system. This generates the terms and specification of the customer’s contract which

can be seen on screen in the language required. Contracts identify each vehicle (including trailers) and every tyre related detail that

a service provider may require.

• Illustrated screens help the workshop to complete the work to the customer's exact requirements (including items such as wheel

nut torques and tyre pressures).

• When the job is completed, the customer is invoiced at the agreed FOS contract price in the currency chosen and the workshop

paid accordingly.

THE BENEFITSWith instant access to customer contract details, FleetOnlineSolutions™ could make your business more productive and profitable whilst also

minimising vehicle downtime. It delivers the following features and corresponding benefits:

FEATURES: BENEFITS:

• Management reporting (KPI’s – Key Performance Indicators) • Analysis/visibility of cost drivers

• Monitoring of tyre policy • Optimum cost per km

• Central billing • Reduced administrative costs

• Goodyear Dunlop managed system • One-stop shopping

• Regional/national/Pan-European • Borderless – ease of transactions

• PAYG (Pay As You Go) – PPK (Price Per Kilometre) • Fully flexible

• Internet based • Quick and easy to use

For more information:

You can find out more information on FleetOnlineSolutions™ by contacting your local TruckForce member. To find out who that is just go

to www.fleetonlinesolutions.com and click on ‘Contact us’ – simply select the country which is applicable to you and your local TruckForce

member’s details will appear.

FleetOnlineSolutions™, Your Fleet Solutions.8 9

SERVICELINE 24HPAN-EUROPEAN TRUCK TYREROADSIDE ASSISTANCE, 24 HOURSA DAY, 365 DAYS A YEAR BYGOODYEAR DUNLOP

As you’d expect from Goodyear

Dunlop, ServiceLine 24h is manned

by a professional, multilingual team

able to respond to your breakdown

call in your language, reporting the

incident quickly and clearly, and

ensuring that the right replacement

tyres are despatched to you

immediately.

In fact, thanks to a network of over

6,500 service partners, ServiceLine

24h’s efficiency means you can

expect an average two hours

downtime while the breakdown

is rectified, so that your delivery

arrives with the minimum delay, and

with the minimum inconvenience

to your customers.

RoadsideAssistanceSolutions enables you to

monitor any tyre repairs to your fleet around

the clock. It is the online information system

for Goodyear Dunlop ServiceLine 24h, the

emergency tyre roadside assistance service.

This service is totally secure and available

to both our Fleet customers and service

providers who are registered in our partner

network. The system allows you to view all

jobs in the process of being carried out (in

real time), the completed job history and

enables you to print all documentation.

RoadsideAssistanceSolutions also provides

additional information to the customer via

the internet to track the progress of the

incident. The benefits are:

• Minimised delays and disruption through

a reduction in an exchange of information

• Improved two-way communication leading

to better logistical planning in the event of

possible delays

• Reduced administration

ROADSIDEASSISTANCESOLUTIONS

RoadsideAssistanceSolutions

enables you to monitor

any tyre repairs to your

fleet around the clock.

Call the Goodyear Dunlop

ServiceLine 24h hotline

number. Your information

is then forwarded to the

TruckForce partner or

ServiceLine 24h dealer

nearest to the vehicle

location.

A service vehicle is then

despatched to your

location with a new tyre

while ServiceLine 24h

informs you how long

until it arrives.

Our experienced network

will complete the repair

with maximum efficiency

and your vehicle will be

back on the road as soon

as possible with the

minimum of fuss.

>

>

ALL THE DRIVER NEEDS TO DOFirst make sure the vehicle is in a safe

location. Then determine the type of problem

e.g. flat tyre. When contacting us the following

information will be required:

• Driver name

• Name of transport company

• Name of vehicle owner

• License number of the vehicle

(tractor or trailer) concerned

• Make and type of vehicle

• Colour of vehicle

• Precise directions as to where you

are located

• Type of breakdown

• Dimensions and type of tyre

• Tyre size, load index, speed symbol

on sidewall of tyre

• Number of tyres required

• Position of tyre/rim on vehicle

• A telephone number where driver

can be reached

• Name of the dealer normally servicing

your fleet

0032.11.307.607

0032.11.301.118

info@goodyearserviceline.be

Bart van Rens, Fleet Control Manager forEwals Cargo Care comments:“RoadsideAssistanceSolutions will be a veryvaluable tool for me. Most of our fleet is onjust-in-time deliveries and when we have abreakdown it is vital to be kept informed ofthe progress so that we can tell our customerwhat is happening if there might be a delay.”

He adds, “RoadsideAssistanceSolutions lets mewatch what is happening to my vehicle as it

happens. It means that I don't waste timecalling people for news which in turn candelay the repair. I can then tell our customerif there is a delay. It takes the frustration outof the problem, which often can take the heatout of a difficult situation. Based on pastexperience, I can honestly say that GoodyearDunlop has the best roadside assistanceservice in Europe today andRoadsideAssistanceSolutions is a furtherimprovement to customer service.”

WHAT OUR CUSTOMERS SAY

Once the repair work has been completed

the driver then signs (and retains one copy

of) the service sheet to acknowledge that the

service has been completed. There is no need

to worry about paying there and then as the

invoice is sent to the dealer normally servicing

your fleet.

To save even more time, you can use our VIP

Fleet enrolment programme which lets us

know all your fleet and dealer information in

advance and provides a financial guarantee.

Further details and contact cards are available

upon request from your local Goodyear

Dunlop dealer or representative.

>

>

11

THE FIRST TRUCK TYRES WITH SERVICE INSIDEGoodyear Dunlop’s mobility program is an innovative, effective and comforting insurance against truck tyre breakdown for fleet managers,

truck dealers and drivers in any part of Europe, 24 hours a day,365 days a year.

MOBILITY PROGRAM

FREE ROADSIDE ASSISTANCE• For one year, 24/7, 365 days a year, all over Europe.

• For all long haul and regional haul trucks fitted with Goodyear or Dunlop tyres.

• Tyre breakdown? Just call Goodyear Dunlop Group and we will fix it for free.

If the tyre can be repaired or we fit your spare wheel, you pay nothing. If the tyre cannot be repaired, you just pay for the new one.*

All other roadside assistance costs are covered by Goodyear Dunlop Mobility including the driver's accommodation in case of

non-availability of spare parts before 20H00 local time.

And there is only one number to call all over Europe: +32 70 222 467

*For replacement tyre prices please refer to the Mobility price list on www.fleetfirst.eu

HOW IT WORKSThe Mobility program is available once you have ordered your Goodyear and Dunlop truck tyres. All you have to do is follow the

simple process below to register

• Obtain your application form from your TruckForce provider.

• Complete it and send it by post or fax to your local Goodyear Dunlop Mobility office and we will complete your registration.

• Within a few days you will receive a visit from your local Goodyear Dunlop contact who will then fully register your vehicle.

EXCLUSIVE SERVICESAn exclusive package providing full mobility and other professional services.

• Lost? Just call Goodyear Dunlop and we will guide you to your destination.

• Late? Just call Goodyear Dunlop and we will keep you informed of the traffic conditions in major cities.

• Impatient to get going? Track down where your road-side assistance is and find out the expected downtime on the internet

at www.fleetfirst.eu

ALL THE DRIVER NEEDS TO DOFirst make sure the vehicle is in a safe location. Then determine the type of problem e.g. puncture. When contacting us the following

information will be required:

Once the repair work has been completed the driver then signs (and retains one copy of) the service sheet to acknowledge that the

service has been completed. For payment terms, please refer to our general terms.

• Driver name

• Name of transport company

• Pin number

• Name of vehicle owner

• License number of the vehicle

(tractor or trailer) concerned

• Make and type of vehicle

• Precise directions as to where you are located

• Type of breakdown

• Dimensions and type of tyre

• Tyre size, load index, speed symbol

on sidewall of tyre

• Number of tyres required

• Position of tyre/rim on vehicle

• A telephone number where driver can be reached

• Name of the dealer normally servicing your fleet

HOW DO YOU JOIN?IT’S EASY – JUST FOLLOW THESE 3 SIMPLE STEPS:

Contact your local TruckForce provider to obtain an application form and

the terms and conditions.

Send back the completed form to your local Goodyear Dunlop Office.

Congratulations! You are now registered with Goodyear Dunlop Mobility.

You will receive a Goodyear Dunlop User Manual and card with your pin number.

32

1

13

NEXT TREADRETREAD TYRE LINE BY GOODYEARDUNLOP

ECONOMYThe fact is that high technology Goodyear Dunlop retreaded tyres offer just as good mileage

potential as new, first-life tyres. And at a cost of approximately one-third less, the economic

argument for choosing retreads is rock solid. But there are further benefits, too.

SAFETYThe first is that government-sponsored studies have proved that high quality retread tyres

are every bit as reliable, durable and resistant to failure as their new tyre counterparts.

Meaning the safety standards which have made us industry leaders are upheld by all our

retreaded tyres.

ENVIRONMENTThe second major benefit concerns the environment – and our impact upon it. Tyre disposal

is now a major issue. No longer can old tyres simply be buried in landfill sites. We need to

make sure that each and every tyre lives and works for as long as it possibly can – thereby

ensuring the maximum possible return from all the natural resources and energy used to

create it, and the very minimum financial and environmental cost at disposal.

SERVICEAs a ‘full service’ tyre supplier, Goodyear Dunlop retread products ideally complement sales

of our new, first life tyres. Today, most truck operators choose to run a mixture of new and

retreaded tyres, so whatever their individual preferences and tyre mix, Goodyear Dunlop can

meet each and every customer’s needs exactly.

Goodyear Dunlop is also a leader in offering the road transport industry fully comprehensive

‘cradle-to-grave’ tyre management services. Innovative and cost-effective, our TruckForce,

FleetOnlineSolutions, T3 and ServiceLine 24h packages can quickly determine the most

productive tyre solutions for your fleet, including the ideal mix between new and retreaded

tyres. From new tyre acquisition to retreads and, ultimately, casing disposal, Goodyear Dunlop

can handle it all.

14 15

24 hours a day, 7 days a week, Europe-wide

roadside assistance for minor and major

tyre repairs or even a complete tyre change.

>

> T3 is Goodyear Dunlop developed software

which helps to optimise truck

tyre performance.

TruckForce: a Pan-European truck tyre

management network. Unrivalled service

standards. Expert assistance and information.

>

QUALITYBenefiting from advanced design, premium materials and top quality construction techniques,

Goodyear and Dunlop casings naturally make excellent foundations for retreading. And we

insist on upholding these standards across all our retreads:

Every casing considered for retreading by Goodyear Dunlop has been inspected twice;

once at the point of collection, and once upon arrival at our factory. If we consider

the casing to be in any way compromised, it goes for scrap there and then.

Once a casing has passed inspection it is individually logged on our computerised casing

management system – allowing us to monitor and track every stage of its life from retreading,

throughout its future service on the road, to its disposal.

With the retreading process complete, every tyre is then subjected to a full inflation test

and a detailed examination to guarantee that it’s 100% up to specification and the quality

standards we demand.

So, whenever you choose a Goodyear or Dunlop retread we’ll confidently guarantee that

only a premium quality casing, such as from Goodyear Dunlop, will be used. This way, you’ll

feel completely assured that you’ve bought a first-class product, able to deliver a mileage

potential fully equivalent to new, first-life tyre models.

PRECURE RETREAD PROCESSGoodyear Dunlop delivers only the highest quality precure retreads to commercial truck

fleets. That's because we carefully monitor every stage of the precure retreading process,

from primary assessment to final inspection. During Goodyear Dunlop's precure process,

vulcanized tread rubber is firmly bonded to a buffed casing and placed in a curing chamber

where the tread becomes securely adhered to the tire. The result is a NEXT TREAD retread

that is very similar to a new tire.

MOLD VURE RETREAD PROCESSIn Goodyear Dunlop's mold cure system, non-vulcanized tread rubber is applied to a buffed tire.

The tire is then heated in a mold, where the rubber vulcanizes and forms the new Goodyear

or Dunlop tread design. After the mold cure process is completed, Goodyear Dunlop examines the

tire. This final inspection ensures that only tires that meet Goodyear Dunlop's high standards

leave the retread plant.

UNICIRCLE® RETREAD PROCESSGoodyear Dunlop is committed to continuously improving the quality and durability of its

NEXT TREAD retreads. This dedication is what led to the development of Goodyear Dunlop's

UniCircle retreading process. Like the name implies, each UniCircle retread features a solid,

seamless construction, as well as uniform tire characteristics and dimensions. This promotes

even tread wear and low rolling resistance, the two biggest keys in cost-effective performance.

Hot cure retreads represent the ultimate

in mileage potential, reliability and

operating safety.

>

State of the art carcass inspection

using shearograph equipment.>

16 17

THE FOURSTAGES OFA TYRE:

Whereas many people today think that you cannot regroove a retreaded tyre, here at Goodyear Dunlop we know that you can.

Yet it is crucial that the tyre casings are of a premium quality – and it is precisely to these standards that Goodyear Dunlop offers

its range of retread products.

Because we have the innovation to greatly extend a tyre’s life-span in this way, top quality Goodyear and Dunlop retreads therefore

provide both the maximum possible productivity, and maximum cost-efficiency.1st stage: the new tyre

2nd stage: the new tyre, regrooved

3rd stage: the tyreretreaded

4th stage: the retreaded tyre, regrooved

0

50

100

150

200

250

%

Mileage

Cost

New ty

re

Regro

oving

Retrea

ding

Regro

oving

Total

Cost efficiency

18 19

WHO BENEFITS FROM USING RETREADED TYRES• Nearly 100 percent of the world’s airlines use retreaded tyres.

• 80 percent of the tyres used by the commercial aviation industry are retreaded tyres.

• Nearly 100 percent of off-the-road, heavy duty vehicles use retreaded tyres.

• School buses and municipal vehicles use retreaded tyres.

• Federal and military vehicles, including those operated by the U.S. Postal Service,

use retreaded truck and aircraft tyres.

• Trucking fleets and overnight delivery vehicles use retreaded tyres.

• Fire trucks, and other emergency vehicles use retreaded tyres.

• Farm tractors and other agricultural equipment use retreaded tyres.

FACTS AND FIGURESApproximately 7 million retreaded tyres were sold in Europe in 2005.

The majority of these were medium truck tyres.

For most fleets, tyres represent the third largest item in their operating budget,

right after labour and fuel costs.

The lowest possible cost-per-mile is achieved with a good tyre management program

that includes the use of quality retreads.

Retreads are the replacement tyres of choice for most truckers.

Retreads are not only cost effective, but they are dependable, reliable and safe.

SAFETY FEATURES• Retreaded tyres can be driven at the same legal speeds as comparable new tyres with no loss

in safety, performance, or comfort.

• Commercial aircraft retreads are approved by the Federal Aviation Administration.

• Military aircraft retreads are approved by the various military services.

• Retreaded truck tyres are manufactured according to rigorous industry recommended practices.

ECONOMIC BENEFITS• Retreaded tyres give the same mileage as comparable new tyres,at a lower cost-per-mile.

• The cost of a retreaded tyre will generally be from 30 to 50 percent less than the cost of a new tyre.

This translates to billions of dollars of savings for consumers and trucking fleets every year.

• Steel belted radials are routinely retreaded and are available with all types of tread patterns,

including all-season and mud & snow tread patterns.

• Retreading greatly reduces solid waste disposal problems. Every tyre retreaded is a tyre saved from

the landfill.

• Energy savings. Retreading conserves hundreds of millions of gallons of oil every year. Tyres are

basically petro-chemical products. It takes 100 litres of oil to manufacture one new truck tyre.

Most of the oil is found in the casing, which is reused in the retreading process. As a result, it takes

only 32 litres of oil to produce a retread.

• Retreading is truly recycling!

• Approximately 70 percent of the cost of a new tyre is in the tyre body. With proper maintenance,

retreading permits the continued use of your important investment. Truck tyres can often be

retreaded several times.

• Retreaded tyres generally carry a warranty comparable to that of a new tyre.

RETREADS. YOUR BEST TYRE VALUE!

NOTES

24 hour roadside assistance. Would you rather your truck spend a day on the roador at the side of it?

When one of your trucks is stranded at the side of the road, your fleet is losing money.That’s why Goodyear Dunlop’s TruckForce network offers ‘ServiceLine 24h’, a unique round-the-clock service available in 1600 locations in 30 countries. It’ll keepyou connected with professionals equipped with the most technically advanced toolsto get your drivers back on the road. Which is good for you, and more importantly,good for your customers. For more information on TruckForce, visit our website. w w w. f l e e t f i r s t . e u