TBM Program

December 13, 2016 1

TBM Agenda

Apptio – Pilot to Cost Transparency

OCIO Report Walkthrough

LNI Report Walkthrough

2

Goals

Reduce support costs

Streamline statewide TBM resource requirements

Leverage “Out of the Box” reporting and benchmarking

Remain current software content upgrades

Simplify Architecture

Participants

Pilot

DOC

LCB

LNI OST

WaTech

Agency Time Commitment

Activities 1-2 Hours ITRT Mapping 1-2 Hours Labor Mapping 1 Hour Validating Costs

220 Estimated Migration Hours

5 hours per agency

Agency Count

44 Agencies Impacted

Migration Effort

Validate Migration

DRS

DOT ECY

Migration Schedule

Expectations

Product Stabilization

Easier to Use

Improved Support Model

Expanded Benchmarking

Increased Value to Users

OCIO Report Walkthrough

Information shared at TSB Meeting

9

Washington leaders saw technology as a mystery black box

What do you get for spend?

Vulnerable to budget cuts

Over $1 Billion Annual IT

Spend

10

Before TBM Program

TBM Program Goals

11

Business Value

Communication

Cost Optimization

Transparency

TBM Program Reporting

12

Audiences

Authorizing Environment

Statewide Investments

Decision Making

Agency Leaders Agency CIO

Agency Investment

Decision Making

Benchmark State &

Private Sector

OCIO

Track & Monitor Progress

Transparency

• Internal & External Labor Cost

• Application vs. Infrastructure

Cost Pools & IT Resource Towers

• Increase Acquisition vs. Maintenance & Operation

Spend Type

• Drivers behind uphill trend

• $1.03B (FY14) to $1.31B (FY16)

Increased Spend Trend

• Increased spend Higher Education

Spend by Government Function

OCIO Reporting – What We Are Learning

13

IT Spend Type

14

IT Spend - Government Functional Group

15

Increased IT Spend – Higher Education

16

IT Spend by IT Resource Towers

17

Fiscal Year 2016

IT Spend by Cost Pool

18

Fiscal Year 2016

Increased IT Spend– Contract Services (External Labor)

19

Increased IT Spend – Internal Labor

20

Statewide FTE Count Reported in AFRS

21

LNIReport Walkthrough

22

LABOR & INDUSTRIES LINIIS MIGRATION

23

LINIIS Mainframe Migration

What

• LINIIS - Labor & Industries Industrial Insurance System (WA State Workers’ Compensation computer system)

Background

• In use since 1986

• Uses an outdated computer language that fewer and fewer IT specialists are familiar with.

Scope

• Migrate LINIIS off the Mainframe to Windows Environment

24

Increased stability

Easier to maintain &

operate

Decreased cost Modernization

of the application

Increased customer

satisfaction

MOTIVATORS

25

LINIIS Mainframe Migration Status

• The online (CICS) services have been completed and all users (2,000 internal) have access

• The batch programs have been converted and testing is underway

• Implementation is scheduled for Spring 2017

26

Technology Business Management

27

DEFINITION: A set of best practices for running IT like a business to effectively and consistently communicate the cost of IT along with the business services IT provides.

• COMPUTE

• Mainframe

• Windows

• APPLICATION

• Support & Operations

• Development

• IT MANAGEMENT

• Enterprise Architecture

• Strategic Planning

Apptio Towers

Data Center Network Storage Communication Output End User Delivery Security &

Compliance

Before Migration

Costs associated with mainframe

and storage

$164k

After Migration

Costs associated with servers and

storage

$46k

LABOR & INDUSTRIES INDUTRIAL INSURANCE SYSTEM (LINIIS) COMPARISON

28

29

HEART

30

TBM TOWERS

31

MIND

This is one example of how Labor & Industries is using TBM. We know we are only scratching the surface and we are excited about the value TBM will bring our agency.

QUESTIONS?

32