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Transcript of Technology Business Management with Apptio® & SAP®
Technology Business Management with Apptio® & SAP®
An Accelerated Approach to Managing & Optimizing the Business Value of IT
Executive SummaryIT executives are seeking ways to drive greater transparency and insight
into their IT resources and services while managing IT with commercial
acumen. Many of their business peers rely on SAP® technology to
manage corporate functions. However, unlike manufacturing, sales, or
procurement, the SAP suite does not provide a best-in-class solution
for managing the cost, consumption, and value of the technologies and
services that IT departments deliver.
In response, hundreds of IT, finance, and line-of-business leaders –
whose businesses depend on SAP – are taking a faster, more valuable
approach with Technology Business Management (TBM). By pairing
Apptio’s suite of TBM SaaS applications with SAP, enterprises can
comprehensively manage the business of IT.
“We manage all our costs, based on services, across our corporate value chain. Apptio helps us host the central service catalogue, maintain provider-consumer relationships, and calculate service TCO (Total Cost of Ownership) and charges. It delivers service transparency as a cornerstone of our productivity and demand-supply discussions while keeping complexity out of our core finance systems.”
Matthias Grass, CFO Operations, Swiss Re
2 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
Today, many IT and finance organizations engage in “spreadsheet gymnastics” in an attempt to address their need to
better understand IT costs and value. However, these are error-prone, laborious, and brittle. Spreadsheets offer limited
scalability and agility as financial and operational data sources (and inquiries) grow and change, or as organizational
models and allocation strategies evolve and mature. Current methods are not automated and rarely provide actionable
operational insight.
To address this, Apptio offers purpose-built SaaS applications that automate IT cost analytics. When undertaking
initiatives like IT as a Service (ITaaS), cost reduction, demonstrable controls, portfolio investment management, or multi-
vendor performance, Apptio provides transparency to a broad group of stakeholders with diverse agendas. Apptio also
uses an industry standard cost model to foster business acceptance and understanding. As a result, Apptio is the perfect
companion to SAP for managing the business of IT.
TBM: The New Standard for Managing the Business of ITIn recent years, modern CIOs and CFOs have been partnering to tackle a strategic issue: how can businesses get more
value out of their technology dollars to improve their businesses? The answer for more than 40% of the Fortune 100 is
TBM, a data-driven approach for measuring, managing, and communicating the cost and value of IT. TBM was pioneered
by Apptio in partnership with the TBM Council, a non-profit organization of senior global technology executives focused
on defining TBM standards and best practices.
Today, more than half of Apptio’s enterprise customers use its purpose-built suite of TBM applications in combination
with SAP, proving that the best approach marries core financial data from enterprise financials with data from IT about its
assets, applications, people, vendors, and more. The resulting facts, provided through powerful analytics and actionable
transparency, empowers IT, finance, and business leaders to collaborate on the tough decisions that improve value.
How does TBM work? TBM empowers IT leaders to communicate the value of IT to the business and pro-actively shift
spend toward high-value services and innovation. TBM provides transparency into costs, utilization, and performance
of services across the entire IT value chain. As a result, IT leaders can establish accountability, cost ownership, and
apply economic rationales to daily decisions. Business leaders can influence their technology spend by adjusting IT
consumption behavior. TBM also helps answer multi-faceted questions, such as:
• Are we spending too much, or just enough, on IT “run” vs. “change?”
• Which applications can we rationalize because they are underused or misaligned to strategy?
• How much budget could be freed by reducing SLAs on non-critical applications?
• What is the cost-saving potential of outsourcing on-premise infrastructure to a third-party cloud provider?
• Are we efficient in delivering storage-as-a-service compared to industry peers?
The key to answering these questions lies in integrating IT operational and financial data from multiple, usually
independent sources, and turning them into actionable data. Many organizations start simply, with just a few data sources
and add additional data sources as they mature. The following are common data sources used by Apptio’s TBM SaaS
applications:
• Financials (e.g., SAP): budgets/actual costs per legal entity, cost center, and account
• Service catalogue: business and technology services
• HR: IT workforce, time recording, FTE, and headcounts
• CMDB: mapping of infrastructure to applications
• PPM: project data including capacity plans, external, and internal spend
• Service desk: ticket requests and resolution times
• Monitoring: up/ down times, consumption of technology services
• Provisioning: delivery of technology and access rights
• Vendors: contracts with prices, consumption, and SLA performance
3 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
Apptio integrates these data sources using a standardized taxonomy and then applies intelligent cost modelling to
create a comprehensive view of IT costs. This view also takes account of operational and financial dimensions to
ensure that decisions are made in full confidence of value and total cost of ownership (TCO).
SAP Manages Business Processes, Not IT Transparency Many companies have made SAP the strategic solution for managing their core processes and enterprise-wide
financials. A typical SAP architecture looks as follows:
SAP Financial Accounting (SAP FI)
As the general ledger, SAP FI is the source of the financial truth for all legal entities, profit centers, and cost
centers. This truth is created bottom-up from actual bookings, with support from more detailed sub-ledgers.
Its main purpose lies in financial accounting as the basis for financial (external) reporting. In the case of IT, SAP
supports cost recovery based on accounting entries.
SAP Controlling (SAP CO)
SAP CO is the source for internal management accounting and supports decision making by providing relevant
information to steer corporate functions. It is often used in combination with CO-OM (Overhead Management)
to allocate overhead costs to profit generating units or CO-PA (Profitability Analysis) to calculate profitability
of segments, markets, or products. Other sub-ledger modules specific to processes like production, sales, or
procurement usually feed data into SAP CO as part of the monthly closing process. This data provides adequate
granularity for running a corporate function while keeping the complexity out of SAP CO.
SAP Business Warehouse (SAP BW) & SAP® BusinessObjects™ (SAP BO)
SAP Business Warehouse (SAP BW) is the data warehouse that pulls transactional data from a variety of
modules, such as SAP FI or SAP CO, after closing of a financial period. SAP BW holds and models all the data
that is provided to users for financial analysis and reporting. The Business Objects suite adds state-of-the-art
functionalities to navigate through and analyze the data modelled and stored in SAP BW.
The interplay of process and data between these SAP modules makes it a perfect choice to provide external reporting
compliant to regulatory requirements. It also creates consistent views and visibility into enterprise performance in
many dimensions.
Finance Warehouse
SAP BW/BO
No Business Management System for IT
Cost Reporting
General Ledger
SAP CO
Cost Accounting
COMPANY
ITHR FR ...
SAP FICOMPANY COMPANY COMPANY
Americas Business
IT HRSales...
EMEA Business
APAC Business
Cost Gathering
Sub-Ledgers
Manufacturing: MM
Sales: CRM & SD
Procurement : SRM
HR: HCM
...
IT: ???
4 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
From an IT perspective, SAP FI provides a financial view of the IT cost base. SAP CO processes the chargeback of
those IT costs to the business. However, there are two major challenges with this SAP combination for IT: (1) a pure
financial view based on accounting for recovery purposes is inadequate to manage the business of IT using TBM; and
(2) neither SAP FI nor SAP CO usually hold enough detailed information to calculate showback or chargebacks based
on consumption (or consumption factors). The main reasons why SAP cannot resolve those challenges are:
SAP is Not an Adequate Sub-Ledger for IT
Unlike for other corporate functions, there is no sub-ledger that holds the details required to manage the
business of IT based on cost, utilization, and consumption of resources, applications, or services. In fact, pure
financial views miss these important operational dimensions needed for high decision quality.
SAP Does Not “Speak” IT Services or Application TCO
SAP is built on corporate master data like cost centers and accounts. The IT service catalogue is rarely
part of this master data. In fact, there is no actionable service object aimed to calculate TCO, utilization, or
performance. Further, in a standard setup, SAP does not interface with IT operations systems to provide this
information.
SAP Leaves a Granularity Gap
TBM decision-making requires drill-downs along the value chain of IT - from services and applications down to
infrastructure, network, and data centers – possibly for hundreds of objects. This IT granularity is not included
in any of the SAP modules.
Many IT executives have developed their own solutions to add detailed IT views complementary to SAP. We often
encounter heavily programmed spreadsheets or self-developed databases specifically made for IT service costing.
These tactical “shadow” sub-ledgers bundle the complexity outside of SAP and create meaningful IT chargebacks that
can feed into SAP CO or SAP FI. However, they almost always fail to create the desired transparency and only a few
experts understand them in detail. Also, due to their one-off and
highly manual nature, they lack the efficiency, reliability, and
security required in enterprise environments.
Earning the trust of business peers is also very challenging. For
the business, IT remains a black box where decisions seem to be
made on beliefs and gut-feeling rather than on reliable, fact-
based information. They struggle to understand their IT charges,
as they are opaque and disconnected from consumption. In such
a setup, CIOs struggle to demonstrate the business value they
deliver and are instead defending their budget.
In other words, CIOs who run their business solely based on
standard financial views face the risk of making wrong decisions
on IT services and projects. They might optimize costs, but
compromise on IT operational aspects and business value.
“TBM helps us analyze our opportunities quickly so we can make the best and most informed decisions on which activities that we should pursue to delight our customer(s). It takes what we do every day and puts a different lens on IT. If we all understand what is going into a project, a program, or an activity whether it ’s a dollar, resources, people, time, schedule, we can look at that and share this information and have really good and positive discussions.” Chris BeaudinSenior Director, IT Business Management & FinanceDIRECTV
5 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
Other Transparency Approaches Fall ShortOthers attempt to leverage SAP technology to create IT transparency by using more exotic tools like SAP Profitability
and Cost Management (SAP PCM) or by extensively customizing their core finance system (SAP CO).
SAP PCM is an analytical tool that specializes in activity-based costing (ABC) for processes and profitability
simulations for products. It is not integrated with standard SAP, but supports basic functionalities, such as ABC.
Moreover, SAP PCM comes as an “empty box” with no content specific to IT. It is very challenging and time-consuming
to create reports and analytics to support the needs of IT tower owners, portfolio managers, applications and service
owners, business relationship managers, and other IT and business stakeholders. Building this type of content from
scratch can take months or years of costly experts who are better suited to focus on more pressing business problems.
Similarly, modeling an IT service view into the SAP CO cost center structure is a risky path to take. While it may appear
to improve stability and stays within a corporate SAP standard, this approach comes at a price: it significantly reduces
flexibility of the IT service model by closely linking it to finance master data. This tremendously restricts the way TBM
decision-makers can look at services because their views are limited to financials and omit detailed operational facts.
Likewise, making the SAP CO cost center structure adaptable to the ever-changing IT service and application model
is impractical. Doing so potentially jeopardizes inter-period comparisons for financial reporting and financial auditing.
More importantly, cost centers are often used to assign accountability for budgeted amounts and are structured to
match the organizational model over the service model. The organizational model is generally more stable than the
service catalogue, and it’s important to preserve the accountability provided by the existing system.
Finally, both of these approaches have one common denominator: they bind valuable and skilled resources in manual,
repetitive activities such as data cleansing, consolidation, or maintaining service cost center structures and keys. This
leaves them less time for value-added activities such as analysis and decision making.
SOURCE DATA
APPTIO SaaS PLATFORM
IT BenchmarkingCost Transparency Business Insights Bill of IT IT Planning
APPTIO SaaS APPLICATIONS
Self-Service Analytics
Adaptive Data Management
Model & Calculation Engine
Apptio TBM Unified Model™ (ATUM™)
Financial Operational Billing
6 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
Apptio: The Business Management System for ITApptio is the leading provider of purpose-built SaaS TBM applications. These applications enable IT leaders to draw
insights about their technology costs that fuel collaboration between their business and finance counterparts.
Apptio customers also have access to the Apptio TBM Unified Model™ (ATUM™), the industry standard cost model
for IT. ATUM provides a standard method for categorizing IT functions and calculating their costs as a basis for
understanding TCO.
Apptio is successfully used by a wide range of companies that benefit from fast time-to-value, optimal use of IT spend,
and increased recognition of IT value by internal stakeholders. Almost half of its customers use SAP as their corporate
financial platform: companies such as AmerisourceBergen, Bank of America, The Clorox Company, DIRECTV, HP,
Microsoft, Nike, RWE, Zurich, and Vodafone Group.
Apptio customers model their service TCO and business unit costs using a graphical interface that integrates financial
and IT operational data from virtually any source and format. Apptio’s SaaS platform provides a set of standard
enterprise interfaces to receive data from on-premise or cloud applications. Apptio is even powerful enough to detect
relevant relationships within large amounts of data – without requiring database administrator (DBA) skills – even at
the most detailed level of granularity. Consequently, business-of-IT users can either apply pre-defined or create their
own costing strategies.
Apptio offers five core TBM applications, including:
• Apptio Cost Transparency helps IT leaders make better resource decisions faster by putting actionable, current, and trusted information about IT costs at their fingertips.
• Apptio IT Benchmarking helps IT demonstrate efficiency and identify areas for improvement by extending Apptio Cost Transparency with side-by-side comparisons of monthly actual costs against relevant peer organizations.
• Apptio Business Insights helps IT leaders optimize IT efficiency and effectiveness by providing granular visibility into capacity utilization alongside cost information from Apptio Cost Transparency.
• Apptio Bill of IT enables line-of-business partners to review and influence their IT consumption and costs by automating billing through pro-forma invoices.
• Apptio IT Planning enables IT finance and budget owners to plan more collaboratively by automating and centralizing IT budget, forecast and variance tracking, usually as input for corporate planning.
To learn more about Apptio’s TBM software, visit http://www.apptio.com/applications.
ATUM: The Standard Cost Model for ITThe Apptio TBM Unified Model (ATUM) is a specification that defines the elements of a standard cost model for technology.
With standardized IT cost calculations, leaders can manage the business of IT more effectively. Apptio developed ATUM
based on its experiences with more than 200 customers and its role as Technical Advisor to the TBM Council.
What to Gather
DATA
Source data elements, formats, and relationships needed by Model
How to Organize
TAXONOMY
Standard management categories for IT
How to Measure
MODEL
Standard costing rules to map and apportion GL costs to IT categories
Figure 1: ATUM describes what data to gather for IT cost analytics, how to organize that data into relevant IT categories, and how to measure and route costs through those categories.
7 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
Business Units
Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5
Individual Applications by Business Capability End User Services Technology Services
Applications & Services
Line of Business
Strategy & PlanDesign & BuildMarket & SellTake Orders
Deliver ProductService Customer
Management & Support
FinanceHuman Resources
LegalFacilities
Communications
Client Computing
Basic WorkspaceTechnical Workspace
Shared WorkspaceTraveling WorkspaceCopy/Print/Fax/Scan
Connectivity
Network AccessRemote Access
IT Professional Services
Program & Project Mgmt.Business Process Mgmt.Enterprise Architecture
Service DeskDeskside Support
Hosting
Application HostingWeb hosting as a Service
Platform as a ServiceDatabase as a ServiceCompute as a ServiceStorage as a Service
Connectivity as a Service
Applications & Integration
Application Design & Dev.Application SupportQuality Assurance
Communication& Collaboration
ConferencingCollaborative Workspace
MessagingEmail
Phone & Voicemail
IT Towers & Sub-Towers
Data Center
Enterprise Data Center
Other Facilities
Communi-cation
Circuits
Usage
Output
Central Print
Post Processing
Application
App Dev
App Support & Ops
LoB Software
Cloud Apps
Delivery
Ops Center
Project Mgmt.
Client Mgmt.
Cloud Ops
IT Management
IT Mgmt. & Strategic Planning
Enterprise Architecture
IT Finance
IT Vendor Mgmt.
Security & Compliance
Security
Compliance
Disaster Recovery
Cloud DR
Compute
Windows
Linux
Unix
Mainframe
Converged Infrastructure
Cloud Windows
Cloud Linux
Database
Middleware
Mainframe Database
Mainframe Middleware
Cloud Platform
Storage
Tier 1
Tier 2
Tier 3
Tier 4
Cloud Storage
Cloud Archive
Network
LAN
WAN
Voice
Other Network
Cloud Network
End User
Workspace
Mobile Devices
Service Desk
Field Support
Cloud Desktop
Cost Pools & Sub-Pools
Actual & Planned Costs
Internal Labor
Internal Labor
External Labor
External Labor
Hardware
DepreciationLease
ExpenseMaintenance &
Support
Software
DepreciationLease
ExpenseMaintenance &
Support
Outside Services
ConsultingManaged Service Provider
Cloud Service Provider
Facilities & Power
DepreciationLease
ExpenseMaintenance & Support
Telecom
Telecom
Other
Other
ATUM provides Apptio’s customers the following benefits:
• Matches cost categories and metrics around a best-practice approach agreed by an industry body, the TBM Council
• Aligns costing methodology with IT benchmark data to enable easier, more frequent, apples-to-apples peer comparisons
• Enables the delivery of regularly updated, packaged TBM applications instead of bespoke, do-it-yourself models that are difficult to build and maintain
The TBM Taxonomy – a core part of ATUM – is illustrated below. To learn more about ATUM, visit www.Apptio.com/ATUM.
“This is the fundamentals of managing the business of IT. I look at ATUM, the Apptio TBM Unified Model, as the organizing taxonomy. This is how we’re delivering our bill of IT. Now I can see if my services are valuable compared to the market.”Dean NelsonVP, Global Foundation ServiceseBay
8 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
Technology Business Management Solutions ComparedThe following table illustrates the key requirements for an enterprise-class business management system for IT and
how Apptio and SAP meet those requirements.
ApptioSAP
FICOSAPBW
SAPPCM
Pla
tfo
rm
Cost allocation engine optimized for IT service TCO(Intelligently apportion pooled costs by activity or consumption)
Data integration optimized for IT finance and operational data(Embraces poor data quality; gracefully handles frequent change)
Self-service analytics to facilitate going “off road”(Answer unanticipated changes without DBAs or report development)
Intuitive data, model, and report customization(Optimized for spreadsheet power users; no need for development skills)
IT D
om
ain
Kn
ow
led
ge
Pre-built data model for IT cost analytics(Structure and guidance to integrate IT finance and operational data)
Pre-built cost model aligned to IT benchmark data(Easy comparison of monthly costs to benchmarks)
Taxonomy of IT functions endorsed by IT peer organization(Standardized terminology for organizing IT costs)
TBM best practices and thought leadership(CIO and IT leader community engagement)
Pac
kage
d A
pp
licat
ion
s to
Su
pp
ort
TB
M M
eth
od
olo
gy
IT service costing(Better, faster decisions through transparency into IT costs)
IT benchmarking(Apples-to-apples comparisons of IT costs to those of peers)
IT Budgeting, forecasting, and variance tracking(Automation and centralization of IT planning processes)
IT showback/chargeback(Automation of pro forma service cost invoicing)
Pre
-Bu
ilt R
epo
rts
for
IT
Pre-built reports for IT tower owners(Cost and utilization for common IT functions)
Pre-built reports for application/service owners(Cost and consumption for individual applications and app portfolio)
Pre-built reports for business relationship managers(IT cost and consumption per business unit)
Pre-built reports for portfolio managers and PMO(Project financials, variance, and strategy alignment)
- Full Support
- Partial Support
“As a next step of our service journey, we will invest in bringing our demand-supply dialogue to the next level of maturity. Therefore, we aim to improve the way we look at our cost base by adding more transparency on operational data such as service utilization and performance. This will help us to identify services and investments that drive additional business value.” Kai Schwandt, Head of Group Service & Project Portfolio, Swiss Re
9 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
Using Apptio as The IT Sub-Ledger to SAPApptio helps IT, finance, and business leaders speak in a common language by translating finance data into IT context
and service TCO. For consistency and acceptance, it is important that the cost figures in Apptio are reconciled
with SAP and vice-versa. Apptio makes this easier by integrating data directly from SAP, with no external data
transformations needed between the two systems.
With its DataLink component (see illustration), Apptio provides standard interfaces to receive data from on-premise or
other cloud applications. Apptio consumes cost and fixed asset data from the general ledger as a basis for its service TCO
calculations. The IT cost base is sourced from SAP FI and loaded into Apptio, typically on a monthly basis.
Apptio enriches this cost data with operational data from other IT systems to populate the costing model. The model
calculates service and project TCO as well as a detailed bill of IT per business unit. This bill of IT can be either used for
showback or chargeback of IT costs to the business, be it as inter-company re-charges across legal entities or cost
distribution within the same legal entity. Chargebacks are common in companies that use standard cost accounting in SAP.
To ensure consistency and traceability, business users must be able to reconcile between their bill of IT in Apptio and
the chargeback they receive through SAP. This in turn has an implication on the system architecture: Apptio must be
run as a sub-ledger for IT in front of SAP FI/CO and feed its cost accounting with two kinds of financial transactions:
1. Intercompany Recharges:
Intercompany recharges are invoice-based and booked in SAP FI if IT is provided by one legal entity and
consumed by another. These are typically cross-border value flows that are subject to value-added tax and
transfer price regulations.
2. Distributions:
Cost distributions are processed in SAP CO if IT is provided to other functions within the same legal entity. This
allows companies to control full cost performance of corporate functions and assess profitability of markets,
segments, and products. Meanwhile, all the details are available for review and approval in Apptio’s Bill of IT.
Positioned as a sub-ledger to SAP, Apptio becomes the system-of-record for IT cost and value. It provides IT
chargebacks with meaning because they are calculated on real application or service costs (TCO) and consumption.
Business, finance, and IT now understand how they can influence their chargebacks with consumption. This creates a
mutual understanding between them.
10 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
Apptio with SAP HANA® & Simple Finance (sFIN) HANA is the new cloud platform of SAP. Its in-memory technology significantly improves business analytics. Its new
Simple Finance (sFIN) module integrates FI and CO into a single document for accounting records. SAP HANA users
are able to run their analytics on-demand and in real-time down to the line item level without having to wait until data
is refreshed in BW. Additional functionalities such as planning, text processing, and the possibility to integrate data
from non-SAP sources on the go reduce the rigidity of yesterday’s SAP.
As SAP HANA won’t provide any content specific to TBM, the benefits of running Apptio as a sub-ledger for IT persist.
Apptio provides the system-of-record to calculate detailed application and service TCOs, bill of IT reports, and IT
chargebacks. Apptio works with SAP sFIN the same as it does with SAP FICO. However, data transfer between Apptio
and SAP HANA takes place across two cloud platforms. Apptio is already consuming SAP HANA data from customers
like Cisco, eBay, and Vodafone. Data exchange between cloud services has been a strategic priority for Apptio from
its early days. Close partnerships to leading cloud service providers such as Amazon Web Services (AWS), Microsoft®
Azure, and ServiceNow® have advanced the platform to one of the best in the market.
ConclusionAs an enterprise running on SAP, your business already has a solid foundation for using TBM and Apptio to manage
the cost, consumption, and value of your IT portfolio. Furthermore, you understand the value of using best-in-class
software for running the most important parts of your business. IT is not only mission critical to achieve business
objectives, but it’s also strategically important for today’s enterprises.
More than one-third of the Fortune 100 and hundreds of enterprise customers globally are using Apptio to manage
and optimize the business value of IT with TBM. Many run Apptio as a complement to their SAP systems.
PROFIT GENERATION UNITS
-
APAC
Salaries
PRIM
ARY
COST
S
ACME Brazil
SECO
ND
ARY
COST
S
Travel
.. .
HR Services
IT Services
Finance Services
Marketing Services
NON-PROFIT GENERATION UNITS PROFIT GENERATION UNITS
HR IT
300
650
-1250
200
100
-
-
400
Americas
600
Finance
-
EMEA
250
Marketing
-
APAC
Integration with Apptio
Cost Accounting (SAP FICO)
11 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
1. Maximize the value of IT
With Apptio, you can evaluate cost-quality trade-offs to maximize the business value
of your service and project portfolio.
2. Reduce time-to-value
TBM best practices for service TCO models, IT metrics, and reports allow you to
create early and tangible results.
3. Increase acceptance by your stakeholders
Apptio’s standard TBM Taxonomy (part of ATUM) creates trust among business and
technology stakeholders.
4. Create robust, repeatable results
You can replace error-prone spreadsheets with a reliable enterprise platform that
offers data versioning, security, and audit trails.
5. Leverage your data
Apptio’s adaptive data management is built to work with operational and finance data
from diverse sources with varying data quality.
6. Shift your people’s time to creating more value
Automating TBM with Apptio lets you shift skilled labor from data collecting and
cleansing to TBM analytics and decision making.
7. Make fact-based decisions
A 360º view of service TCO, utilization, and performance combined with “what-if”
analytics enables data-driven decisions.
8. Create true-and-fair IT charges
The bill of IT allows you to calculate IT chargebacks based on consumption and TCO
that the business can easily understand.
9. Compile reliable IT plans
IT cost transparency enables you to develop IT plans, budgets, and forecasts that are
fact-based and aligned with business demand.
10. Make monthly apples-to-apples comparisons to peers
Apptio’s standard TBM Taxonomy aligns with Apptio IT Benchmarking to enable easy,
more frequent comparisons of your costs against those of industry peers to identify
productivity levers or demonstrate your efficiency position.
10 Reasons You Should Use Apptio as a Sub-Ledger for IT
12 | © 2015 Apptio, Inc. and Ellix AG. All rights reserved. http://www.apptio.com
Technology Business Management with Apptio & SAP
About the Authors
This whitepaper is a joint work of Apptio and ELLIX, the first
European consulting company purely focused on Technology
Business Management (TBM). Advising international corporations
across various industries, ELLIX established a unique track-record that dates back to 2009, when they designed and
implemented the first TBM solution in Europe. Since then, ELLIX has successfully applied TBM and accompanied many
clients on their individual TBM journeys. Please visit www.ellix-tbm.com.
Apptio is the leading provider of cloud-based Technology Business
Management (TBM) software that helps CIOs manage the business
of IT. Apptio’s suite of applications uses business analytics to
provide facts and insights about technology cost, value, and quality
so IT leaders can make faster, data-driven decisions. The purpose-
built applications help companies align technology spend to business outcomes and automate IT processes like
cost transparency, benchmarking, showback/chargeback, operational efficiency, and planning. Powering Apptio’s
applications is a next generation, in-memory cost analytics platform. Hundreds of customers, including more than
a third of the Fortune 100, choose Apptio as their business system of record for IT. For more information, visit the
Apptio website or the Apptio blog at www.apptio.com.