Technology Management_UG
Transcript of Technology Management_UG
Technology Management
Course PlanHour Topic
Module I 1 Defining Science, engineering and Technology, Introduction to TM,
Defining Management of Technology2 Scope of TM, Concepts of TM, components of TM, Interdisciplinary nature
of TM3 Classification of Technology, Evolution of TM4 Concepts of TM – Firms as value chain, Industries as competitive domain5 Concepts of TM – Forms of technological change6 Value creation and competitive advantage, Characteristics of TM7 Managerial function of TM8 Implications / Issues of TM9 Environmental Issues10 Technological Change
Module II 11 Dynamics of Technological Change 12 Approach to TM 13 & 14 Technology Cycle 15 & 16 Technology flow Process 17 & 18 Tenets of TM 19 & 20 Invention and Innovation
Course PlanModule III
21&22 Technology intelligence 23 Technology Strategy: An overview24 Technology acquisition25 Technology Transfer26 Transfer of technology from Research to Development27 Cisco Systems Inc.: Acquisition Integration for
Manufacturing28 & 29 Technology Appropriation
Module IV 30 & 31 Technology Absorption32 Process of Technology Change : Diffusion33 Dynamics of Diffusion33 A model of innovation adoption34 Factors that drive the process of diffusion 35 & 36 Technology evaluation and assessment: Techniques and Tools37 Intellectual Property Rights38 & 39 Case discussions40 Comprehensive discussions
Dr. Pepper / Seven up Bottling Group
There are many other firms from mature Industries that are leading examples of success in managing technological change. For example, the Dr. Pepper / Seven up Bottling Group developed the Deja Blue product line. This is the most basic product imaginable bottled water. The bottling group has been able to employ technology to become the low cost producer in the Industry. Each step of the production process uses all the technology possible to lower costs.
For example, they designed the production process to take out curves in the production line that reduces something as simple as products falling off the line. Similarly, the production process is such that the machinery that fills bottles has ninety different heads that never have to stop. The conveyor technology when the bottle is full is at a slight angle so the bottles stay upright as they are placed on pallets. The result is a lower cost product that has experienced 25% sales growth per year
Dr. Pepper / Seven up Bottling Group
Reference Books Gerard H. Gaynor, Handbook of Technology
Management, McGraw Hill, 1996 V.K. Narayanan, Managing Technology and
Innovation for Competitive Advantage, Pearson Education, 2008
Tarek Khalil, Management of Technology: the Key to Competitiveness and Wealth Creation, McGraw Hill (1999)
Burgelman et.al “Strategic Management of Technology and Innovation” Tata McGraw Hill (2001).
Definition of Science Knowledge attained through study or practice Knowledge covering general truths of the
operation of general laws, esp. as obtained and tested through scientific method [and] concerned with the physical world
Organized knowledge underlying the practice is an enterprise that builds and organizes knowledge in the form of testable explanations and Predictions about the natural world.
Definition of Science Science refers to a system of acquiring
knowledge. This system uses observation and experimentation to describe and explain natural phenomena.
The term science also refers to the organized body of knowledge people have gained using that system.
Less formally, the word science often describes any systematic field of study or the knowledge gained from it.
Definition of Engineering Engineering is the discipline, art and
profession of acquiring and applying scientific, mathematical, economic, social, and practical knowledge to design and build structures, machines, devices, systems, materials and processes that safely realize solutions to the needs of society.
Definition of Engineering The
American Engineers' Council for Professional Development (ECPD, the predecessor of ABET) has defined "engineering" as:
The creative application of scientific principles to design or develop structures, machines, apparatus, or manufacturing processes, or works utilizing them singly or in combination; or to construct or operate the same with full cognizance of their design; or to forecast their behavior under specific operating conditions; all as respects an intended function, economics of operation and safety to life and property.
Definition of Technology
Purposeful application of information in the design, production, and utilization of goods and services, and in the organization of human activities.
Technology is the means for accomplishing a task – it includes whatever is needed to convert resources into products or services
Technology, includes the knowledge and resources that are required to achieve an objective
Technology is the body of scientific and engineering knowledge which can be applied in the design of products and/or processes or in the search for new knowledge
Technology is… Process by which humans modify nature to
meet their needs and wants relationship of society with its crafts and tools,
and to extent to which society can control its environment
collection of techniques application of science, maths and arts
Technology Concept
Technology
Embodied in
Machines Skills
KNOW-HOW – KNOW-WHY
ProcessesDesigns – DrawingsProperty RightsTraining - information
Technology concept Technology is a combination of hardware and
software Hardware is any physical product, component or
means There are two types –End-use product and
production tools equipment and machinery Software is the know-how or, technique or
procedure There are two types: Know-how and Know-why
Know-how – is the technology such as process, techniques, methods
Know-why – is the type of technology such as knowledge, skills and experience
Technology Technology consists of three components
Hardware – The physical structure and logical layout of the equipment or machinery that is to be used to carry out the required tasks
Software – The knowledge of how to use the hardware in order to carry out the required tasks
Brainware – the reasons for using the technology in a particular way. This is referred to as know-why.
Technology and Science compared
Technology Science
Involved with our human created world
Concerned with “how to? Knowledge created and being
created
More directly involved Guided by trial and error or skilled
approaches derived from the concrete
Used in combination with such words as : Application, Instrumental principles, response to perceived needs, effectiveness, invention, innovation etc.
Involved with our natural world / universe
Concerned with “what is? Knowledge discovered and
being discovered Detached. Generates
knowledge for its own sake Guided by hypothesis deduced
from theory Used in combination with such
words as : Theory, theoretical principles, Research, generalization from theory a
Technology and Engineering Compared
Technology Engineering
Involved with our human created and controlled world
Guided by trial and error or skilled approaches derived from the concrete
Involved with utilizing the materials and forces of nature for the benefit of mankind
Guided by a more theoretical study with specific solutions recommended
Management Art of getting people together to
accomplish the desired goals Management comprises
Planning Organizing Staffing Directing Controlling
Manages deployment and manipulation ofhuman resources, financial resources,technological resources and naturalresources
Management of Technology
TechnologyTechnological innovation
Technology is an application of knowledge that leads to production and marketing of goods and services
Implies new technology, creating new products and services – hence new business opportunities
Innovation is the fundamental to economic development
Management of Technology Managing technology means using new
technology to create competitive advantages (Technology development, technology adoption
and adaptation, technology transfer etc – will be discussed during technology cycle)
Successful business use of technology requires strategic decisions about technology by personnel in other areas, such as production, marketing, sales, finance and so on.
Thus, two cultures – technical and financial need to be bridged, and management should integrate technology strategy with business strategy
Management of Technology A discipline of management wherein an
organization leverages the technological fundamentals to create competitive advantage
An integrated application of engineering, science and management capabilities
Process of MOT includes Identification of technologies Selecting Procurement Assimilation Exploitation of technologies for production of
goods and services
Why Technology Management now?
… driving changes in the business landscape … no longer limited to supporting business
decisions … breaking down traditional industrial
boundaries … redefining a new era of competition
But still …… people have been and will continue to express
disbelief – here is how..,
Radio and TelevisionTelevision will not be able to hold on to any market it captures after the first six months. People will soon get tired of staring at a plywood box every night.- Daryl F. Zanuck, Head of 20th Century-Fox, 1946
CommunicationWell informed people know it is impossible to transmit the voice over wires and that were it possible to do so, the thing would be no practical value- Editorial in the Boston Post, 1865
ComputersThere is no reason for any individual to have a computer in their home- Ken Olson, President of Digital Corporation , 1977
I think there is a world market of may be of five computers- Thomas Watson, Chairman, IBM, 1943
640 K (internal memory) ought to be enough for anybody- Bill Gates, Microsoft, 1981
Rate of Technological change
Why MOT?
Rapidly changing technology which is changing every industry and every business
Rapidly increasing competition which will eventually envelop every market niche, no matter how sheltered.
Increasingly efficient financial markets requiring ever shorter term returns.
Evolution of Management of Technology
1950 1970 1980 1990s
R & D Management of Technology Value BasedManagement Innovation StrategyManagementEra of Plentiful Resources Era of Accountability
New venture Linking to Broader visiondivisions business
of technologyAllocation of Innovation Mgmt. Different org.OutsourcingFunds to projects arrangements
Scientists & Tools to assessEngineers values
Leadership Internal Markets
R & D Manager Chief Technology officer
Classification of Technology Technology is generally divided into five
categories Tangible: blueprints, models, operating manuals
, proto types Intangible: consultancy, problem solving, and
training methods High: entirely or almost entirely automated and
intelligent' technology which manipulates ever finer matter and ever powerful forces.
Intermediate: semi-automated 'partially intelligent' technology that manipulates refined matter and medium level forces.
Low: labor intensive 'dumb' technology that manipulates only coarse or gross matter and weaker forces.
Classification of technology New Technology Emerging Technology Appropriate Technology Codified Vs Tacit Technology High Technology Medium Technology Low Technology
Levels of Development
Descriptive Flow chart
First level - Individual develops tacit knowledge
Second level – tacit knowledge is codified
Finally – there is a level of development where the knowledge is put to use – physically embodied in the products
Further Classification of Technologies
State of the art technologies : those technologies that equal or surpass the competitors
Proprietary technologies: those technologies protected by patents or secrecy agreements that provide a measurable competitive advantage
Known technologies: those technologies that may be common to many organizations but are used in unique ways
Core technologies: those technologies that are essential to maintain a competitive position
Leveraging technologies: those technologies that support several products, product line, or classes of products
Supporting technologies: technologies that support the core technology
Pacing technologies: technologies whose rate of development controls the rate of product or process development
Emerging technologies: technologies that are currently under consideration for future products or processes
Scouting technologies: formal tracking of potential product and process technologies for future study or application
Idealized unknown basic technologies: technologies that, if available, would provide a significant benefit in some aspect of life
Further Classification of Technologies
External technologies
Basic Technologies
Distinctive tehnologie
s
Core Knowledge needed for MOT
Interdisciplinary Nature of MOT
Management of Technology MOT implies managing the systems that
enable the creation, acquisition and exploitation of technology.
It involves assuming responsibility for creating, acquiring and spinning out technology to aid human endeavors.
Spinning out technology
Key concepts of MOTTo develop ideas about the management of
technology within an open system, four major concepts are employed:Firms as value chain
Primary activities Support activities
Industries as competitive domains Capacity driven Customer driven Knowledge driven
Forms of technological change Product technology Process / production technology
Value creation and competitive advantages
Porters Model of Value Chain
Classification of Industries
Value creation and competitive advantage Competitive advantage is the ability of the
firm to outperform its competitors on profitability
It depends on how the firm is able to create value for its customers that exceeds the firms cost of creating a product
Value is what the customers are willing to pay
Forms of Technological Change
Process Technology Techniques of producing and
marketing goods and services It includes work methods,
equipment, distribution and logisticsProduct Technology
Refers to the elements of technology embodied in the goods and services of a firm
Evolution by Ages
Evolution by Production Technology
Four Characteristics of MOT Opportunity: The art of perceiving the triggering event
for technology development; it is truly a human activity.
Appropriability: Where the technology development is due to economic motives, individuals will pursue development only to the extent that there is a reasonable assurance that the fruits of their labor will flow back to the developers.
Transferability: Technology or knowledge transfer is not smooth; knowledge is sticky.
Resources: Technology development consumes resources.
The Creation-Application Spectrum
SCOPE
OF MOT
ResearchDevelopment
ResearchDevelopmentDesign Manufacturing
ResearchDevelopmentDesign ManufacturingMarketing SalesPhysical DistributionCustomer service
ResearchDevelopmentDesign ManufacturingMarketing SalesPhysical DistributionCustomer serviceInformation systemsHuman ResourcesFinancePurchasingPatent and LegalPublic RelationsGeneral Administration
ResearchDevelopmentDesign ManufacturingMarketing SalesPhysical DistributionCustomer serviceInformation systemsHuman ResourcesFinancePurchasingPatent and LegalPublic RelationsGeneral AdministrationCustomers SuppliersOther influences(Internal; External)
Phase I Phase II Phase III Phase IV Phase V
Phase III Successful implementation of Phase
III depends on: An understanding for resource
capabilities An evaluation of the infrastructure A definition of the decision criteria A well defined statement of purpose A project specification And an evaluation and validation of
assumptions
System Model: Resources. Infrastructure and Activities
Resources Infrastructure Activities
People Purposes Business
Intellectual Property Objectives Management
Information Strategies System
Organizational characteristics
Organizational structure Project
Technology Guiding principles Functional
Time Policies and practices Group
Customers Management attitudes Individual
Suppliers Management expertise External
Plant and equipment Support for innovation
Facilities Acceptance of risk
Finance Communication
NIH Syndrom
e
Total timeCycle time and timing
Top down and Bottom up
Determine how people responds to
the org. purposes
Phase IV and V
Phase IV Adds the administrative functions. It includes functions such as human resources, finance, purchasing, patent and legal, public relations and general administration
Phase V adds customers, suppliers and other internal and external influencers
SMALL CASE ON LINUX Linux is an operating system created by
Linux Torvalds, a Finnish student. The operating system is offered free and has become the leading competitor to proprietary operating systems like UNIX and Microsoft.
The heart of the system is referred to as the Linux kernel, which is the code that forms the basis of any firm’s operating system. The firm is then able to take the code and build on it. This adaptability has led firms such as IBM and HP to use Linux as their operating system.
The development of Linux demonstrates a consistent themes in many technological areas. The predicted pattern of development is difficult to predict.
Firms must constantly scan the business horizon for changes that are occurring and look for the unexpected. A free operating system that becomes the back bone of many firm’s efforts would have been difficult to predict five years ago. Today, however the resource is widely used around the world.
SMALL CASE ON LINUX
What type of technology does Linux represent – continuous, disruptive or next generation?
Explain what such classification of type of technology would mean for competitors and consumers.
SMALL CASE ON LINUX
What is continuous technology? When there are no major changes
that occur at one time This progression is designed to
change an existing technology but not change its functionality
The innovation is aimed at improving performance, function, and/or quality at lower cost
Opposite is radical technology
If Linux is considered as continuous… Competitors –
Evaluation and control Planning Implementation
Consumers Bargaining power More variety Compare quality and performance
SUBSTITUTE PRODUCT
Topics discussed so far Definition of science, engineering and
technology Technology concept (know-how and know-
why) Interdisciplinary nature of MOT, Spinning out
technology Why technology management? Evolution of MOT Classification of MOT Levels of Development Key concepts of MOT Scope of MOT and the resources and
infrastructure
Managerial function of MOT
Technology Strategy
Business Strategy
Technology Development and utilization
Technology acquisition and transfer
R & D
Product and Process Technology
NPD
Knowledge Management
Information Management
Technology forecasts
Commercialization
Value chain Management
Product Life cycle management
Managerial functions of MOT
ProtectionIdentify options
Establish strategyMonitor effectiveness
Identification Technology assessment Pre selection Framework Technology / Market
scanning Information Management
Selection Technology forecasting Benchmarking Decision criteria and
Process Monitoring / Improvement
Acquisition Internal R & D Licensing and Joint
ventures Organizational change Project Management Technology Insertion
Exploitation Customer – supplier
Network Incremental
Development Product Management Complementary Assets
Source: Gregory : 1995
Audit Forecasting Selection & Plan Acquisition Exploitation
•Assess utilization of existing technology*
•Identify the gaps
•Priorities areas for new inputs in technology from:–Incremental Improvement Schemes*–Modernization Program–Major Technology Development Program*
•Assess the development trends of all the technologies available*
•Analyze competing alternatives; Costs; Techno-Economic; Adaptability; and Environmental Compatibility*
•Compare technology from in-house (R&D) and external sources *
•Analyze Cost; Techno-Economics; Adaptability; Flexibility; Time Frame; and Competitors’ Strategy, for the competing alternative technologies
•Match the Corporate Needs with the Technologies available and identify the gaps to be bridged*
•Prepare a comprehensive ‘Strategic Technology Plan’.
•Obtain and comprehend:•Detail Project Report
•Contract•Manuals•Training•Commissioning•Assimilate the technology procured through use; and•Improve Standard Operating Practice*
•Upgrade Technology after Induction*
•Document; modify Standard Operating Practice
•Transfer to market or in house it after up gradation
Technology Cycle
TECHNOLOGY AWARENESS
Of marketable inventions
TECHNOLOGY ACQUISITION
by self-generation or transfer
justification
TECHNOLOGY ADAPTATION
minor modifications of acquired technology for
specific needs
TECHNOLOGY ABANDONMENT
OBSELESCENCING
Installation
TECHNOLOGY ADVANCEMENT
Innovation involving major modifications
of acquired technology
Promotion
Demolition
Need driven expectations
EXTERNAL AND INTERNAL
ENVIRONMENTFactors
affecting the technology user
Technology Awareness Technical Intelligence
Technology Environment - definition, classification, …
Technology Change Technology Life cycle
Technology Acquisition STRATEGIC DECISION Technical feasibility – Definition, classification,
scope,... Economic feasibility
Technology Adaptation APPROPRIATION Relevance of particular technology to a company’s
present needs (minor modifications) Technology Advancement phase
DIFFUSION Major modifications to the technology
Four Characteristics of MOT Opportunity: The art of perceiving the triggering event
for technology development; it is truly a human activity.
Appropriability: Where the technology development is due to economic motives, individuals will pursue development only to the extent that there is a reasonable assurance that the fruits of their labor will flow back to the developers.
Transferability: Technology or knowledge transfer is not smooth; knowledge is sticky.
Resources: Technology development consumes resources.
The Framework for Technology
Goals and strategies of a Firm A firm’s goals and strategies represent the
aggregate of its products, technologies, and services
For such goals to be credible they must be linked directly to the set of development projects the firm intends to undertake (referred to business architecture)
A business architecture in MOT identifies what business parameters to address to make a good business decision regarding key problems encountered in achieving objectives and goals of the strategies of a new development project
Development Chain The development of any product or service
includes the following chain of acceptance steps: The research and development of an idea or invention The competitive evaluation of the idea The research required in technologies to develop the idea The transfer or purchase of a selected technology for
support of a process, a component of a product, or a further development of the technology for its own marketability
The acceptance of a proposal to develop the product The acceptance of the design of the product and/ or
technology The acceptance of the product’s manufacturability i.e. at
the volumes and specific quality levels required The acceptance by the customer of the product that is
marketed
Business Architecture It is necessary to look at the general
development steps and identify key check points in decision making that relate to business parameters
These steps have a business assessment criteria associated with them for which there must be a payoff
MOT Flowchart
The flowchart shows the practice of technology management in responding to the business.
The model shows a process that identifies major development steps starting with technology research leading to an ultimate customer payoff
Development steps(Factors)
Key business
objectives (Parameters
)Technology Research
Customer requirement
s
Technology Transfer
Product Development Strategy
Market Segment
Ultimate Payoff
(Demand)
Funding
Business Strategy
Revenue Objectives
Business Architecture
There are two phases of architecture
Research and technology phase
Product development phase
Research and Technology Phase
Research / Development Analysis
Competitive Analysis
Creativity and Innovation
Technology Research
Technology Transfer
Industry Analysis
Competitive Advantage
Risk Analysis
Customer Requirements
FundingTransfer Pricing
Make Vs Buy
Technology Forecasting
Reverse Engineering Productivity
PayoffTechnology Goals Business Goals
Invention
Product Development Phase
Market Driven Proposal Acceptance
Design / Tech Acceptance
Software and Manufacturing Acceptance
Market Acceptance
Business Case
Customer Requirement
Return on Assets
RevenueMarket Segmentation
Parts, CIM, CFM
CAD / Packaging
Opportunity Analysis
PayoffProduct Goals Business Goals
Technology Awareness
Technology Awareness1. Technology Environment
1.1 Actors (Developers, Facilitators)1.2 Dynamics (Autonomous, Induced)1.3 Current Environmental Trends (Globalization,
Time compression, Technology Integration)
2. Technology Change2.1 Overview of the dynamics of technological
change (innovation)2.2 Technology Evolution2.3 Implications for the management of technology2.4 Dynamics of Diffusion2.5 A model of innovation adoption
3. Technology Intelligence
1. Technology Environment
Scope What is meant by environment and
technological environment in particular? Who are the main actors in the
technological environment? How do changes occur in the technological
environment? What are some of the major current
developments in the technological environment?
What are some of the major current developments in the technological environment facing firms?
Introduction
1. Technological environment can be viewed as a network of organizations consisting of developers and facilitators.
2. Technology development occurs in stages. Each stage then provides the basis for development in ensuing stages.
3.The way in which technology develops is not determined solely by a developer. National and often international, political considerations will drive technological development.
Levels of Environments
Task Environment It refers to the set of customers,
suppliers, competitors and other environmental agencies directly related to the firm
The task environment is more or less specific to a firm and is not necessarily shared by its competitors
Competitive Environment
It comprises of the firm and its competitors
New entrants, substitute products, suppliers, customers and competition influence what happens in an industry
The factors affect different competitors differently
Macro Environment
Technological Environment Technology environment is the most
visible and pervasive macro-environmental segment in a society:
1.Brings new products, processes and material
2.Directly impacts every aspect of the society around us (entertainment, communications, health care, Transportation modes)
3.Alters the rules of global trade and competition
Technology Environment It comprises two institutions
New knowledge (Science) The application of the knowledge to
develop new products, processes and materials (Technology)
Thus, Technology Development consists of two sets of activities Creation of knowledge and Application of that knowledge
Creation of Knowledge The knowledge base of technology is
derived from basic research The basic research focuses on generating
scientific knowledge and deal with fundamental question of science
Scientific research is often cumulative Research questions begin in some current state
of scientific knowledge; these questions stimulate research projects from which scientific results are published in scientific literature
Application of Knowledge Scientific knowledge is put into
practice to design an innovation that will solve a perceived need or problem.
Researches involved in application are the main consumers of basic research
The end result of their efforts is often a product prototype that may have commercial potential
Application of knowledge Activities of application knowledge: Applied Research: consists of scientific
investigations of known phenomena that do not typically advance scientific knowledge
Development: reduces the knowledge to practice in workable prototype form
Engineering: defines the knowledge for commercial exploitation or other practical end users
Commercialization: includes activities such as manufacturing that finally put the technology to use till it becomes adopted and used by others
1.1 Types of actors in the environment
Roles of corporations
1.As technology developers, they are drivers of change in the technology environment
2.Beneficiaries of technology change initiated by others.
3.Facilitate technology development by others external to the firm through investments in their research projects.
4.Corporations may also be the victims of technology change created by others.
Innovation Networks In the technological environment,
inter-linkages develop between numerous organizations. Interconnections among technology
developers Industry-university linkagesAlliances
Interconnections among technology developers and facilitators IncubationGovernment agencies
Innovation Networks Networks facilitate the flow of information,
resources, personnel and other inputs necessary for technology development and diffusion
Networks speed technology development for several reasons Assist in the diffusion of technology Crease a critical mass of skill that speed
knowledge development Provide a social safety net for individuals.
Because technology development in risky
1.2 Changes in Technological Environment Changes in the technological
environment often come about in two interrelated ways:
Induced changes Represents the technological
consequences created by social, political, or economic forces.
Autonomous changes These changes are initiated by
technology developers but are largely independent of the forces in other macro-environmental segments.
Influence of Regulatory Environment The influence of the political/regulatory
environment is felt in at least three ways:
1.It influences the thrust of major basic research
2.It can facilitate or impede every phase of technology development
3.It can act as a facilitator of private sector technology development
Autonomous Changes Autonomous changes in technology
are drivers of fundamental social and economical change
Social change The first stage corresponds to agriculture The second stage corresponds to
machine production The third stage refers to the information
revolution triggered by advances in computer technology.
Long wave theory of Economic change A reciprocal linkage exists between
technological and economic segments Long wave theory works as follows
First, discoveries in science trigger technological innovation
Second, new industries are formed around these markets, and continued innovations in these newly formed industries expand the markets
Third, as technology matures, many competitors enter internationally, eventually creating excess capacity that in turn decreases profitability
Finally, business failures, unemployment, and attendant economic turmoil in financial markets may lead to depressions
A Comparison of Toffler’s Three Waves
Technological Development
1.3 Overview of Trends in Technology Environment Globalization
Resource allocated to technology development Changing location of manufacturing facilities Rise of multinationals Comparative advantage of nations
Time Compression Shortened product life cycles Shortened development times Decreasing payback periods
Technology Integration Combining technologies to develop new products Combining technologies to commercialize products
The Impact of Trends on Institutions
Process of Technology Change
Technology Change Technology change consists of two
closely linked processes:
Innovation
Diffusion
Focus of Technology change What are the different types of
innovation?
What are the dynamics of technology evolution?
Invention and innovation Invention is a new combination of
preexisting knowledge Innovation includes:
A technological change new to both enterprise and the economy
A change that has diffused into the economy and is adopted by the firm
Dynamics of Technological Change
Firm Level
Technology Level
Firm Level Technological change may be described as
a process of problem solving.
Four stages in the process of problem solving1.Problem Recognition2.Technology Selection3.Solution Development4.Commercialization / implementation
A model of problem solving
Technology LevelTechnological change displays evolutionary dynamics
that are not controlled by a single firm
Actors of these changes
1.Technology developers, which typically are firms involved in innovation in their pursuit of competitive advantage
2.Technology facilitators, who may provide the resources for financing and executing the innovation efforts
3.Customers who are interested in the fruits of technology development and who will shape the direction of development
4.Regulatory agents, the governmental bodies and others who shape the form of products and processes by establishing standards or specifications and
5.Other stakeholders, who may be the beneficiaries or victims of the technology change
Implications for the MOT
1.Innovation, imitation and adoption
2.The role of technology and market factors
3.The centrality of learning
Innovation, Imitation and Adoption
When a firm innovates, two different groups of players respond to the innovation Customers – makes
decisions to adopt or not to adopt the innovation
Competitors – may decide to copy the innovation. This is referred as imitation
Innovation and Imitation are supply-side concepts
Diffusion is a demand-side concept
The role of technology and market factors
For a technological change to be successful the firm has to manage two related processes
Finding effective solutions to a problem and
Gaining acceptance of the solution in the market place
The centrality of learning Three major mechanisms of learning
Environmental surveillance through technical and market intelligence.
Experimentation within firms whereby firms can learn problem solving by simulation and by trial and error.
Imitation through competitive intelligence.
Multifaceted Learning lies at the core of Technological change
Technological Change Technological change consists of two
closely linked processes:
Innovation
Diffusion
Innovation
What is innovation? What are the different types of innovation? What are the dynamics of technology
evolution? What are the characteristics of innovative
firms?
What is Innovation Innovation includes both:
A technological change new to both enterprise and the economy.
A change that has diffused into the economy and is adopted by the firm
Innovation refer both to the output and the process of arriving at a technologically feasible solution to a problem triggered by a technological opportunity or customer need
Process and Output: Innovation
Process–Innovation refers to the process by which
individuals or organizations arrive at a technical solution.
Output–Innovation to refer to a product or service i.e. the
output of the innovation process
Components of Innovation As outputs all technological innovations have
three components: A hardware component consisting of the
material or physical aspects of the innovation A software component consisting of the
information base that is needed to use the innovation
An evaluation information component consisting of the information that is useful for decisions related to the adoption of the innovation
Components of Innovation The components form a system.
If any component of a specific innovation is changed, other components will need to be changed also so as to render the innovation user friendly.
The hardware and software components are intrinsic to the technological innovation.
Domination of the component: Hardware dominant/ Software Dominant
Third component is not intrinsic and refers to the information accompanying an innovation that enables firms or individuals to evaluate its usefulness.
Firm level innovation
Drivers of Innovation Environmental Factors
Market factors Appears to have a primary influence on innovation.
Input factors Rising costs of inputs, trigger innovations aimed at
reducing the use of the expensive inputs
Autonomous factors Intellectual curiosity Technological possibility
Process of Innovation Two types of innovation process 1.Market pull
Is the advancement of technology oriented primarily toward a specific market need, and only secondarily toward increased technical performance.
2.Technology push Is the advancement of technology oriented
primarily toward increased technical performance, and only secondarily toward specific market needs.
Types of Innovation outputs Two dimensions to classify an innovation 1.Degree to which specific technologies in an
innovation depart from earlier ones, or what we will call component knowledge
2.Degree to which configurations among technologies in an innovation depart from earlier one, or what we will call component configuration
Four major types of innovation Incremental innovations: Requires only minor
improvements to the existing system Modular innovations: refer to significant changes in
elements of products. The implementation requires would require an understanding of the new components of the system
Architectural innovations: It requires the new knowledge on how existing components can be configured into a new system. No significant knowledge is required concerning the components themselves
Radical innovations: They are non-aligned with organizational skills and capabilities of the firm
Classification of Innovations
Process
Pro
duct
Classification of Innovations for Products, process and services
Innovation The process of innovation
Long term vs. short term, inside vs. outside the organization
The economic impact of innovation Potential for wealth creation
The role of a manager in the Innovation process Long term technological vision vs. planned and
managed
The Process of Technology Innovation
Technology Evolution
Characteristics of Technological Change
S-curve of technological evolution Technology progression Level of technology development Technology change agent Evolutionary characteristic of technological
change Uncertainty and technological insularity
S Curve of technology evolution Technology evolution refers to the changes in
the performance characteristics of a specific technology over time
Phases of S-curve Emergence – when the technology has come into
existence but shows little improvement in its performance characteristic
Rapid improvement – when the performance characteristic improves at an accelerating pace
Declining improvement – when the pace of improvement declines
Maturity – when further improvements become very difficult to achieve
The Industry Life Cycle as an S curve
Performance
Takeoff
Maturity
Time
Why S-curve for evolution? Learning Processes
In the first stage, the learning generates a more or less reliable design and production process
In the second stage, the learning curve effects produce rapid improvement in the performance characteristics
Technology Limits Technology is constrained by physical limits Improvements beyond physical (technology) limits
are harder to come by
The S-curve Maps Major Transitions
Time
Ferment
Takeoff
Maturity
DiscontinuityPerformance
But they also create major opportunity Corning glass
Cookware to optical fiber HP
Instrumentation to computers IBM
Mainframes to PCs to Services Eli Lilly
“Random” drug discovery to genetics and genomics
Technology Progression Technology progression describes the process
by which new technologies emerge to make existing technologies obsolete.
Technology evolution represents the incremental evolution of technology over time.
Technology progression represents the radical breakthroughs that significantly replace current technology
Technology progression may be described using a series of S-curves
Technology Progression
Levels of Technology Management Basic research – conducted without a practical
application or a problem at hand Applied research – basic research result have
to ‘age’ before they can be packaged into a useful innovation
Development – Major technological advances required a cluster of innovations
Technology change agents
Innumerable Vary significantly across the levels of
technological change
Evolutionary characteristics of technical change
Simultaneous development of innovations at multiple levels by numerous change agent present evolutionary characteristics on technological development Those who are involved in technology
development the so called radical changes will be seen as an accumulations of incremental innovations
Uncertainty and technological insularity Great degree of uncertainty They cope with this uncertainty by engaging in a process of
learning, gathering information, experimentation and imitation. Innovation development requires information concerning: The performance of innovation they are seeking to create or
adopt Materials and components they are fabricating into the
innovation Competitors innovations, the nature of existing patents, and
government policies affecting their proposed innovation; and The problems faced by consumers in the market and how the
proposed innovation might solved certain of these perceived problems
Innovation process is driven by the exchange of technological, market and other environmental information in the face of high uncertainty
Technical Insularity The search for or dissemination of technical
information embedded in an innovation is governed by the principle of technological insularity
The principle of technological insularity suggest that a characteristic feature of technical know-how is that it is not easily transmitted
Reasons for Technical Insularity Technology evolves – evolves because of
accumulated experience of the individuals. Thus first hand knowledge is crucial to the evolution of performance characteristics. Knowledge is not easily transferred
Technical know-how is not easily accepted by individuals not involved in its production. Such know-how requires abandoning of old concepts or concepts that have not been proved useful
Uncertainty and technological insularity
Technology insularity leads to
Spatial clustering
Temporal clustering
Factors influencing the process of innovation in organizations
Summary of factors stimulating innovation
Integrating Technology Push and Market pull to Stimulate Innovation
Opportunities for Technology Push
Opportunities for Market Pull
Innovation
• Scientific discoveries
• Applied Knowledge• Recognized needs• Intellectual capital (scientists and engineers)
• Market demand• Proliferation of
application areas• Recognized needs• Opportunities for
increased profitability, quality, productivity
• Entrepreneurs
Influence of environmental trends on innovation
Three environmental trends Globalization Time compression Technology integration
Three key managerial implications Successful management of technology
requires that the problem solving within the firm should take into account both technical and market considerations.
Learning through environmental intelligence, innovation and imitation are central to effective problem solving.
Development of problem solutions can be accomplished either in-house, in collaboration with other or simply by adopting innovations from outside.
Critical factors in managing technology The creativity factor The link between science and technology Types of innovation Creativity and innovation Bringing innovation to market Technology-price relationship The timing factor
Diffusion
Process of Technology Change
Diffusion
What is diffusion? What are the dynamics of diffusion? What attributes of an innovation
facilitate or hinder diffusion? What factors drive the process of
diffusion?
T-M Matrix
What is diffusion
Diffusion is the process by which an innovation is propagated through certain channels over time among the units of a system.
Diffusion Vs Imitation
Dynamics of Diffusion S-curve of diffusion
Rate of diffusion Potential set of adopters
Reinvention during diffusion Mechanisms of diffusion
Technology substitution Bandwagon effect
Four Phases of diffusion1.Emergence characterized by a slow advance in
the beginning, suggesting that adoption proceeds slowly at first when there are few adopters.
2.A rapid growth phase, when adoption rate accelerates until half of the individuals in the system have adopted.
3.A slow growth phase, where the rate of growth declines, but adoption continues.
4.Maturity, the final stage, where the diffusion almost comes to a halt, either as a result of market saturation or the introduction of a new product, process, or service into the market that replaces the existing innovation.
Differences in diffusion speed
S-curve diffusion
Reinvention Reinvention refers to the dynamics by which an
innovation is changed or modified by the users as they adopt and use it.
Four ways in which reinvention occurs: Improvement in the design and performance
characteristics of an innovation may be necessity for its further adoption by adopters (dominant design)
As an innovation diffuses, a standard model may emerge and speed the adoption process (standard process)
Requirement for complementary products/process for widespread diffusion
Possible new applications: adoption beyond the originally conceived scope of its application
Mechanisms of Diffusion
Two mechanisms by which an innovation propagates through an adopter population
Technology substitution Bandwagon effect
Technology Substitution Explains why an innovation is adopted Technology substitution is key that unlocks
the doors of an adopter population for the propagation of an innovation.
Technology substitution refers to actual substitution of a new technique for the old.
A new technology or an innovation displaces an already existing technology during the process of being adopted
Bandwagon Effect (BE) BE is useful for explaining the speed
of diffusion. BE refers to the strategy of
information collection employed by adopters
It focuses on the dynamics by which later adopters, in their decision to adopt an innovation, imitate the behavior of earlier adopters.
Mechanisms of Diffusion Technology Substitution and
Bandwagon effect underscore the roles of Knowledge and learning in the diffusion
process Uncertainty and information
Tech Substitution and Bandwagon effect refers to the different facets of learning
A Model of Innovation adoption
Steps involved in innovation
Awareness Attitude formation Decision Implementation Confirmation
Stages in decision to adopt
TrialabilityObservability
Requisite Information over the stages of Adoption Decision
Shifting characteristics of adopters over time Adopters categories depending on their speed
of adoption:1.Innovators: very eager to try new ideas2.Early adopters: Opinion leadership3.Early majority: deliberate in its decision
to adopt new ideas4.Late majority: adopts new ideas just
after the average member of a system5.Laggards: last among a population to
adopt an innovation
Selected differences among adopter categories
Relative importance of decision stage Adoption is difficult in organizations
A number of individuals are usually involved in the innovation-decision process, and the implementers are often a different set of people from the decision makers.
The organization structure that gives stability and continuity to an organization often resists the implementation of an innovation.
Factors that drive the process of diffusion Attributes of an innovation Community effects and network
externalities Characteristics of the population
Attributes of an innovation Five attributes of an innovation that influence the
process of diffusion1.Relative advantage – is the degree to which an
innovation is perceived as being better than the idea that it supercedes
2.Compatibility – is the degree to which an innovation is perceived as being consistent with existing values or past experiences and needs of potential adopters
3.Complexity – is the degree to which an innovation is perceived as being difficult to understand and use
4.Trialability – is the degree to which an innovation may be experimented with on a limited basis
5.Observability – is the degree to which the results of an innovation are available to others
Components and Attributes of an innovation