Technology:Technology:Making A More Making A More

User-Friendly CampusUser-Friendly Campus

Florida State UniversityFlorida State UniversityJackie DeptulaJackie Deptula

Tom DiCatoTom DiCato

Dustin RollinsDustin Rollins

ID Card ServicesID Card Services

One-stop shopping (meal plan, laundry, One-stop shopping (meal plan, laundry, vending accounts, residence hall access, vending accounts, residence hall access, transportation, library use, academic transportation, library use, academic building/classroom access, sporting events building/classroom access, sporting events access) access)

Student Identification – trend to move toward Student Identification – trend to move toward unique non-connected identifiers on card vs. unique non-connected identifiers on card vs. social security numberssocial security numbers

Universal Student Identification number (login Universal Student Identification number (login for access to Blackboard, WebCT Vista) for access to Blackboard, WebCT Vista)

ID Card Services- ID Card Services- On Campus LivingOn Campus Living

Limiting access to residence hallsLimiting access to residence halls Less paperwork: turn access on or off Less paperwork: turn access on or off

immediatelyimmediately Card Access Bedrooms and Bathrooms (by Card Access Bedrooms and Bathrooms (by

gender)gender) Eventually more economical: less money spent on Eventually more economical: less money spent on

replacement keys and lock changesreplacement keys and lock changes Vending and Laundry Services self-sustained in Vending and Laundry Services self-sustained in

the hallsthe halls Meal Plans/ Dining ServicesMeal Plans/ Dining Services

– Dollar amounts to be used anywhere on campus instead Dollar amounts to be used anywhere on campus instead of just one mealof just one meal

ID Card Services- ID Card Services- Other Student Affairs ServicesOther Student Affairs Services

Photo identification (in lieu of drivers license)Photo identification (in lieu of drivers license) Campus building access (example: after hour lab access)Campus building access (example: after hour lab access) Transportation (campus public transportation)Transportation (campus public transportation) Admission to sporting events and activitiesAdmission to sporting events and activities Financial aid (allow access to deferment of textbook bills, Financial aid (allow access to deferment of textbook bills,

residence hall rent, meal plan purchase, tuition payment- residence hall rent, meal plan purchase, tuition payment- charged to student account through card)charged to student account through card)

Link with bank accounts/ use as debit cardLink with bank accounts/ use as debit card Invalidate card online if lost- immediatelyInvalidate card online if lost- immediately Connections with off campus merchants (examples: pizza, Connections with off campus merchants (examples: pizza,

groceries)groceries)

In general, ID Cards make it easier to track and monitor In general, ID Cards make it easier to track and monitor where students have been, what students use and when where students have been, what students use and when they use them allowing student affairs administrators to they use them allowing student affairs administrators to offer services students will utilize and enjoy.offer services students will utilize and enjoy.

Encouraging A Campus Encouraging A Campus CommunityCommunity

In general, the Internet reaches In general, the Internet reaches many more people at once than many more people at once than other methods of communication.other methods of communication.

Educational components for a safe community Educational components for a safe community (Mystudentbody.com, Reslife.net modules)(Mystudentbody.com, Reslife.net modules)

Student Online NewspapersStudent Online Newspapers Websites like College Confidential that give the Websites like College Confidential that give the

“low down” and rankings of US Colleges and “low down” and rankings of US Colleges and Universities for students.Universities for students.

Encouraging A Campus Encouraging A Campus CommunityCommunity

Student Activities can advertise for Student Activities can advertise for programming likely more effective online programming likely more effective online (Facebook, Myspace, AIM, Yahoo IM!)(Facebook, Myspace, AIM, Yahoo IM!)

All student services can use blogs to All student services can use blogs to determine students satisfaction/ determine students satisfaction/ dissatisfaction for various components of dissatisfaction for various components of campus lifecampus life

Easier to get involved: click a button to Easier to get involved: click a button to join a facebook group or vote in student join a facebook group or vote in student electionselections

Safety & SecuritySafety & Security Easily track student traffic to specific student services Easily track student traffic to specific student services

through swipe access i.e. athletics, library hoursthrough swipe access i.e. athletics, library hours Ability to control a students' access to areas (i.e. their Ability to control a students' access to areas (i.e. their

building, academic buildings)building, academic buildings) Quickly deactivate card if student loses it or it is Quickly deactivate card if student loses it or it is

stolen to prevent theft of any kindstolen to prevent theft of any kind Mobile phone use lowers situational awareness (Nasar Mobile phone use lowers situational awareness (Nasar

Hecht and Wener). Mobile phone use also increased Hecht and Wener). Mobile phone use also increased risky behaviorrisky behavior

An internet-based community has led to new An internet-based community has led to new challenges including online harassment and file challenges including online harassment and file sharing issues (compliance with RIAA)sharing issues (compliance with RIAA)

Notice of a crisis (text messages, campus website, Notice of a crisis (text messages, campus website, personal emails, email bulletins utilized to be personal emails, email bulletins utilized to be compliant with posting of crimes around campuscompliant with posting of crimes around campus

Safety & Security- Safety & Security- Crisis InterventionCrisis Intervention

In light of recent tragedies, campuses have had to In light of recent tragedies, campuses have had to adapt their crisis intervention techniques, relying adapt their crisis intervention techniques, relying heavily on technologyheavily on technology

Drexel University- armed its security personnel with a Drexel University- armed its security personnel with a handheld device called "DragonForce"  DragonForce allows handheld device called "DragonForce"  DragonForce allows users to send messages, draw images, take photos and users to send messages, draw images, take photos and stream video to others using the device. This results in stream video to others using the device. This results in increased communication within security personnel. increased communication within security personnel.

Important to note that multiple means of communicating Important to note that multiple means of communicating are necessary in a crisis.  Text messages cannot be the are necessary in a crisis.  Text messages cannot be the only method. only method.

Miami Dade - county wide emergency alert system utilizing Miami Dade - county wide emergency alert system utilizing hotlines, internet, voicemail, the media, press releases, to hotlines, internet, voicemail, the media, press releases, to notify the community of an emergency. Through other notify the community of an emergency. Through other technology, adding text messages, personal email, and technology, adding text messages, personal email, and pagers. pagers.

Safety & Security-Safety & Security-Other Student ServicesOther Student Services

Judicial Affairs can use the tracking of students for judicial Judicial Affairs can use the tracking of students for judicial cases cases

School officials at Marquette utilize cell phones with "robust" School officials at Marquette utilize cell phones with "robust" features which they can "immediately ascertain the disposition features which they can "immediately ascertain the disposition and and geographical location of each student by pushing numbers on geographical location of each student by pushing numbers on their cell phone"their cell phone"

Multiple Service Areas can restrict student access if they have Multiple Service Areas can restrict student access if they have not completed something and student will have to react (i.e. If not completed something and student will have to react (i.e. If a student did not complete a judicial sanction their card can a student did not complete a judicial sanction their card can be deactivated)be deactivated)

Some schools like University of Texas at Austin are using Some schools like University of Texas at Austin are using SEVIS - SEVIS - Student and Exchange Visitor Information System to track Student and Exchange Visitor Information System to track nonimmigrant visitors to the campus.  It is now a mandatory nonimmigrant visitors to the campus.  It is now a mandatory policy for all higher education institutions that accept policy for all higher education institutions that accept international students.  Data collected includes immigration international students.  Data collected includes immigration information, visa and academic statusinformation, visa and academic status

Virtual Learning Environments Virtual Learning Environments (VLEs)(VLEs)

VLEs reduce academic costs to the VLEs reduce academic costs to the institution, and increase convenience.institution, and increase convenience.

Increased accessibility (i.e. distance learning Increased accessibility (i.e. distance learning students and people with disabilities)students and people with disabilities)

Affords students flexibility, in that they can Affords students flexibility, in that they can fit their schoolwork into when they can do it.fit their schoolwork into when they can do it.

Allows for an increase in self directed study Allows for an increase in self directed study at all levels, which will increase life long at all levels, which will increase life long learning, a current trend in higher education.learning, a current trend in higher education.

Virtual Learning Environments Virtual Learning Environments (VLEs)(VLEs)

Increased engagement through VLEs, and can draw Increased engagement through VLEs, and can draw students and staff closer togetherstudents and staff closer together

If used correctly, VLEs can create and foster a If used correctly, VLEs can create and foster a unique community for students to interact inunique community for students to interact in

Increase in tutor to student interaction, even though Increase in tutor to student interaction, even though the ratio of students to tutors has been increasingthe ratio of students to tutors has been increasing

VLEs are now even utilizing text messaging through VLEs are now even utilizing text messaging through the course, and 91.7% of students said they would the course, and 91.7% of students said they would enroll in another course that offers text messaging enroll in another course that offers text messaging as an option.  (In the new often consumer based as an option.  (In the new often consumer based level of student affairs we are in now this is very level of student affairs we are in now this is very important for administrators)important for administrators)

Through this, students can get course updates, Through this, students can get course updates, grade info, deadline information and weekly "hot" grade info, deadline information and weekly "hot" topicstopics

Aiding New PopulationsAiding New Populations Students have to be prepared to work with technology.

Graduates with disabilities face the danger of being unable to compete fairly with their non-disabled peers in a labor market that demands technology literacy

Identification of a need and development of Campus Identification of a need and development of Campus

Student Disability Resource Centers and staff positions Student Disability Resource Centers and staff positions devoted to working with student populationdevoted to working with student population

Use of adaptive technology for students with Use of adaptive technology for students with disabilities to keep up in the technologically advancing disabilities to keep up in the technologically advancing college campus (i.e. working with VLEs, using a word college campus (i.e. working with VLEs, using a word processor)processor)

Online Training programs for improving the attitudes Online Training programs for improving the attitudes of faculty and student affairs staff members of faculty and student affairs staff members

Technology & ParentsTechnology & Parents

Technology has increased the ability for Technology has increased the ability for parent involvement in college students’ livesparent involvement in college students’ lives

Some examples:Some examples: Can add funds to card (campus dollars) at Can add funds to card (campus dollars) at

any time through the internet, which can be any time through the internet, which can be used for specific purchases (i.e. no alcohol)used for specific purchases (i.e. no alcohol)

Parents have more contact with students Parents have more contact with students than in the past through email, text than in the past through email, text messages, IMs etc. messages, IMs etc.

Parents don’t only interact with the Parents don’t only interact with the institution through technology….institution through technology….

… …It can also help them hover more It can also help them hover more effectivelyeffectively

Technology & Parents cont.Technology & Parents cont.

Future Considerations: Future Considerations: ChallengesChallenges

Large cost for student affairs profession to equip Large cost for student affairs profession to equip the campus’ infrastructure with the necessary the campus’ infrastructure with the necessary technologytechnology

Questions about how to hold students Questions about how to hold students accountable for online content accountable for online content

Research shows that technologically- advanced Research shows that technologically- advanced college campuses are still not completely meeting college campuses are still not completely meeting the needs of people with disabilities (i.e. students the needs of people with disabilities (i.e. students do not feel adequately trained to benefit from the do not feel adequately trained to benefit from the technology)technology)

Less face-to-face interaction with Student Affairs Less face-to-face interaction with Student Affairs professionalsprofessionals

Future Consideration: OtherFuture Consideration: Other

Because of technology, lines between specific Because of technology, lines between specific student affairs services have been blurredstudent affairs services have been blurred

There has been a move from Clerical positions to There has been a move from Clerical positions to Information Technology positions.Information Technology positions.

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