Technology As A Management Tool · Technology As A Management Tool Joanne Jennings Office of...
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Technology As A Management Tool Joanne Jennings Office of Educational Technology College of Education & Human Development University of Delaware http://sites.udel.edu/jennings
Transcript of Technology As A Management Tool · Technology As A Management Tool Joanne Jennings Office of...
Technology AsA Management Tool
Joanne JenningsOffice of Educational Technology
College of Education & Human DevelopmentUniversity of Delaware
http://sites.udel.edu/jennings
February 2011
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Technology strategic planning Purchasing hardware and software Security Your presence on the web Online Information Sharing
Online Communication Tools
Topics
February 2011
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Elements of Strategic Planning
February 2011
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Keep focus on the goals of the organization
Use the plan as an ongoing map – not a task to be completed
If you don’t know…get an expert
Question all experts!
Pointers for Strategic Planning
February 2011
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TCO – Total Cost of Ownership
70 / 30 rule
◦ 30% -> initial purchase of hardware, software and peripherals
◦ 70% ->technical support, repairs, training and upgrades
Budgeting
February 2011
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Tech Soup www.techsoup.org
Tech Atlas –Online Tech Plan Development Tool For organizations, partners, consultants
techatlas.org/tools/default.asp
Planning Resources
Who are the Stakeholders?
February 2011
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Decision makers across the organization
Clients to be served
Staff and volunteers who will use the technology
Stakeholders
Tech Skills
February 2011
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How will you train all your staff to use technology to improve productivity?
How will you reward those who do excel and encourage those who shy away?
As your operations become more computer-based, what will you do about technophobes?
Tech Skills Considerations
February 2011
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Technology Literacy Benchmarks for Nonprofit Organizations(2002)
www.benton.org/publibrary/stratcom/techlit.pdf
◦ Guidelines for assessing how the organization is managing technology and staff
Tech Skills Considerations
Tech Skills
Purchasing Hardware
The only reason to have a computer is to run software.
So… decide on your general software needs first.
February 2011
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Bits Bytes
Kilo 103
Mega 106
Giga 109
Tera 1012
Peta 1015
February 2011
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Basic Hardware Decisions
What kind of machine?
Windows or Macintosh?
Desktop, laptop, tablet?
Desktop and laptop?
February 2011
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• Processor type and speed• Measured in GHz• Dual, Quad
• Windows (2.4 to 3.2)• Quad Core• Intel Core i3, i5, i7• Intel Core 2 Duo Series• AMD Athlon™ II Dual Core
• Mac (1.4 to 3.2)• Intel Core 2 Duo processor• Intel Core i3, i5, i7• Quad-Core Intel Core i5
Basic Hardware Decisions
February 2011
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Memory – RAM Measured in MB or GB Preferably 2-4 GB or more
(some specs say 1 GB, but weigh it against later update costs)
Basic Hardware Decisions
February 2011
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Hard drive size◦Measured in GB
◦ 250 GB and up
◦More in a desktop (price limitations)
◦More to store multimedia
Basic Hardware Decisions
February 2011
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Optical Drives
◦DVD ROM & CD R/W (the old way)
◦CDRW/DVD Combo (2006)
◦CD writer / DVD
◦CD/DVD writer
Basic Hardware Decisions
February 2011
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Connectivity
◦Modem – 56 Kbps (but for how long)
◦Network card – 1Gbps
◦Wireless adapter – 802.11b/g/n
Basic Hardware Decisions
February 2011
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Things you don’t need to think about, much. Monitors – VGA/DVI capable Mouse and keyboard – wireless vs. USB Video cards Sound cards Bluetooth Ethernet (network) connectivity Wireless access in a notebook (WiFi / 3G)
Other Hardware Decisions
February 2011
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What else?
◦ Backup devices and data transport CD-R, CD-RW, DVD +/-RW Tape Thumb drive (pen, USB, flash, jump) Direct Attached Storage (e.g., Drobo)
◦ Printers, scanners, digital cameras
Even More Hardware Decisions
February 2011
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The biggest mistake to avoid…
Waiting just one more week for the prices to drop and the technology to stabilize.
February 2011
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What about recycled computers? www.techsoup.org/recycle/index.cfm
TCO – Total Cost of Ownership
One More Hardware Decision
Hardware Decisions
Choosing Software
February 2011
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Compatibility Capability Stability Scalability Ease of Use Longevity and Support
Software Characteristics
February 2011
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Commercial or purchased
Free◦ Open Source ◦ Shareware◦ Freeware◦ Public Domain
Software Categories
February 2011
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Donated and Discount Products for Nonprofits
◦ TechSoup Stock◦ www.techsoup.org/stock
Purchasing Software
February 2011
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What’s Available For FreeOffice Suite OpenOffice
Web Browsers
Internet ExplorerMozilla FirefoxGoogle ChromeApple Safari
E-mail clients
Mozilla ThunderbirdEudora
Non-profitDatabases
E-baseEtapestry
Look for software at download.com or tucows.com
February 2011
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What’s Available In the Cloud
Productivity ToolsWord Processor, Spreadsheet, Presentation
Google AppsGoogle Docs
E-mailBlogs
Wikis
Gmail or Yahoo MailBlogger or WordpressWikispaces
February 2011
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Google Apps – messaging and collaboration◦ Free for Nonprofits with 3,000 < users◦ Qualify for Google Apps for Education◦ $30/user for 3,000>users
◦ www.google.com/a◦ http://www.google.com/apps/intl/en/nonprofit/
◦ http://www.google.com/nonprofits/operations.html◦ NTEN: Nonprofit Technology Network Talks about Google Apps ◦ Google Forms -
http://www.youtube.com/watch?v=IzgaUOW6GIs&feature=channel
Using Online Apps
February 2011
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Google Apps Google Calendar Google Sites Google Forms All Google Products
http://www.google.com/nonprofits/allproducts.html
Using Google Apps
February 2011
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Virus and Spyware Protection!◦ AVG Antivirus free.grisoft.com
◦ Microsoft Security Essentialshttp://www.microsoft.com/security_essentials/
◦ TechSoup: Virus Protection Resource Pagehttp://www.techsoup.org/toolkits/antivirus/
Firewall ◦ Built-in Windows Firewall◦ Your wireless or network router
What Else?
February 2011
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Capabilities◦ Next step after spreadsheets for organizing data◦ Can grow with the organization
ebase and eTapestry◦ Specifically for non-profits to conduct business
Databases: Powerful, Somewhat more daunting, but Priceless
Software Decisions
Security
February 2011
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Infectious◦ Viruses A program or piece of code that is designed to replicate itself and spread
from file to file, usually attaching itself to applications. Replicates itself via the network or email.
◦ Worms A program or algorithm that replicates itself over a computer network
without user intervention and usually performs malicious actions.
Source: Jeff MacArthur, commandNpodcast, October 12, 2007
Categories of Malware
February 2011
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Concealment
◦ Trojan Horses A destructive program that masquerades as a benign
application.
◦ RootKits modifies operating system
◦ Backdoors
Categories of Malware
February 2011
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For Profit
◦ Spyware Send info back to someone who uses it for commercial profit or
redirects to a profit site
◦ Botnets Top Ten Botnets (Dec. 09)
http://www.net-security.org/secworld.php?id=8599
◦ Key Loggers
◦ Dialers
Categories of Malware
February 2011
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Virus and Malware scanner, along with antivirus/malware software Malwarebytes.org
OS updates
Only download from trusted sites or the program creator’s site
Think twice about installing software
Use a firewall
Use wireless access controls – WEP and WPA
No unnecessary rights (ie., no extra administrators) Windows User Account Control Apple’s password protection for software installs
Defenses
February 2011
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Hacking and Cracking Viruses Worms Trojan Horses Hoaxes Phishing and pharming
Invasions: the enemy outside
February 2011
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Insecure passwords
Posted passwords
Poor back up practices
Internet firewall non-use
Lack of virus software updates
Lack of OS and other software updates
User Practices: the enemy inside
February 2011
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Snopeshttp://www.snopes.com
McAfee Threat Centerhttp://www.mcafee.com/us/mcafee-labs/gti-welcome.html
Security Now – Podcasthttp://twit.tv/sn
Resources
Security
Your Web Presence
February 2011
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General information – puts you on the map
Disseminate special materials more efficiently
“Any time” connections
Create a library of materials
Involve new people less intrusively
February 2011
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Space from your connection provider Local server Vendors Web Hosting
You must have a domain name for your organization
Where to Publish
February 2011
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Criteria for a Web Hosting Service
◦ FindMyHosting: Web Host Guidewww.findmyhosting.com/webhosting-guide.htm
◦ How to Choose a Web Host by Christopher Hengwww.thesitewizard.com/archive/findhost.shtml
FindMyHosting◦ www.findmyhosting.com/
Where to Publish
February 2011
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Publications – writing & organizing
Graphics arts
Technical
Skills Needed for a Great Site
February 2011
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Brochure - static
Magazine – regular updates
Direct Mail Appeal – tied to membership or outreach database
Community – closer to a portal
Source: The Stages of Site Development, Rick Christ
February 2011
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Center for Democracy &Technology www.cdt.org/
Creative Mentoring www.creativementoring.org/
OceanHealth.org oceanhealth.org/
NPO Web Site Samples
Your Web Presence
Online Communication Decisions
February 2011
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Email Blogs Wikis Social Media Listservs
Asynchronous Communication
February 2011
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Netiquette Management and storage Clarity Lists managed through an Address book
February 2011
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Web logsWeblogsBlogs
Nonprofit Blog Exchangehttp://nonprofitblogexchange.wordpress.com
A Nonprofit's Guide to the Blogospherewww.techsoup.org/learningcenter/internet/page5509.cfm?cg=searchterms&sg=blogging
Blogging
February 2011
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1. To report back from an event or conference
2. To involve staff and take advantage of their knowledge
3. To involve volunteers and document their work
4. To provide resources and information to constituents
5. To provide resources and information from constituents
6. To give constituents a place to voice their opinion
7. To give constituents support
8. To create the media coverage constituents want
9. To give constituents the power and tools to create change
10. To reach potential donors Source:Netsquared.org,http://www.netsquared.org/blog/britt-bravo/10-ways-nonprofits-can-use-blogs
February 2011
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Hawaiian for QuickCollaborateEngage
Exploring the World of Wikishttp://www.techsoup.org/learningcenter/webbuilding/page5511.cfmMeeting Archive: Collaborate with Wikishttps://cc.readytalk.com/cc/schedule/display.do?udc=urf1502n7n2mMAP TechWorks - Why Should Nonprofits use a Wiki?http://www.youtube.com/watch?v=OKB_mdTXB1EHow Nonprofits are Using Wikishttp://blog.wikispaces.com/2009/12/how-non-profits-are-using-
wikis.html
February 2011
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Facebook Fan Pages
Easier for people to find you (e.g., Google) www.facebook.com/yournonprofit’sname
Five Facebook Tips for Nonprofits with Randi Zuckerberg
Twitter ReTweets (RTs), Direct Messages (DMs), tweets, hash tags and why Map Tech Works - Twitter and Facebook for International Nonprofits
YouTube http://www.youtube.com/nonprofits
Social Media
February 2011
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Ning Custom social network Pricing Plans
Social Media
February 2011
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“Chatty”Charity Channel Forums
http://www.charitychannel.com/
E-zines or newsletters
Do-it-yourself◦ Yahoo! Groups◦Google Groups
Listservs
February 2011
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Chatrooms Instant Messaging Video conferencing Skype
Synchronous Communication
February 2011
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Why use Chatter https://www.chatter.com/howto/connect/index.jsp
Chatter
February 2011
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AOL Instant Messenger
February 2011
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Skype
Online Communication Decisions
February 2011
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Great Sources of Additional Help
TechSoupwww.techsoup.org
NetSquaredwww.netsquared.org
Materials for this presentation can be found at
sites.udel.edu/jennings
