Technological Advances in Responsible Gaming in the

Massachusetts Model Marlene D. Warner, Executive Director

Massachusetts Council on Compulsive Gambling

September 22, 2016

Reno Model: Collaborative Effort

• Industry

• Government

• Individuals

• Vendors

Massachusetts Infrastructure

• Strong legislation: Expanded Gaming Act of 2011

• Strong leaders: Mass. Gaming Commission and MCCG

• Important partners: DPH, Industry, IGT, Scientific Games, etc

Responsible Gambling Framework

• Definitions, vision and values• 6 strategies

• Commit to corporate social responsibility

• Support informed player choice

• Provide protections within physical environment

• Ensure responsible marketing

• Manage high-risk financial transactions

• Engage the community

Protections with Physical Environment

• Digital signage (easily updated)

• ID check technology

• Monitor license plates

Ensure responsible marketing

• Use GameSense brand and tools

• Easily connect people back to spectrum of options for help via text, chat, and web options

Manage High Risk Transactions

• Limit ATM withdrawals

• Limit check cashing or credit extension

Community Education

• Online sites for general information (gamesensema.com)

• Interactive tools for specific information

• Videos on busses, elsewhere

• Anonymous, useful across age groups, can be easily modified

Informed Player Choice: Play Management

PMW Enrollment

• The PMW Introduction will appear automatically the first time a patron inserts their Marquee Reward card into a machine.

• Patrons may also access the PMW homepage anytime by clicking the PMW symbol at the bottom of the screen.

• The PMW Introduction screen will show once every 30 days for patrons who are not enrolled in the program.

Introduction screen

• Patrons must insert their Marquee Rewards ® Card into the card reader, and select the green box labeled “enroll”. The program will send them to the TERMS & CONDITIONS screen.

• If a patron chooses not to enroll then they should select the green box labeled “return to game,” and the screen will return to its regular video display.

• The PMW enrollment screen will show once every 30 days for patrons who are not enrolled in the program.

Terms and Conditions

• After reading the terms, patrons may click the green box labeled “next” if they wish to continue enrolling in PMW, and the system will take them to the ENTER PIN screen.

• They may also stop enrollment by clicking the green box labeled “return to game”.

Enter pin

• Here, patrons should enter their MARQUEE REWARDS ® PIN, and press the green box labeled “enter” to continue the enrollment process.

• Patrons may click on the large (X) in the upper-right of the screen to stop the enrollment process and return to the game.

Budget setting

• Patrons must click on the green box labeled “set” to create a daily, weekly, and/or monthly budget.

• Patrons may set budgets for all three types, but must set at least one type of budget to continue enrolling.

• Patrons should click on the box labeled “next” after setting their budget.

Budget setting

• After clicking “set” on the previous screen, Patrons must use the number pad to enter their budget amounts.

• Patrons can change their amounts by selecting the green box labeled “clear” and entering another amount.

• A daily budget will be based on a gaming day defined by PPC.

• A gaming day begins 6:00am.

Successful enrollment

• Patrons should see this screen after successfully entering their budget limits.

• They should click the green box labeled “return to game” to return the game to its normal display.

Limit notifications

Limit notifications

• Patrons will receive notifications that they are approaching their budget limits.

• The intervals are currently set at 25%, 50%, and 75% of their budget.

• The approaching notifications are approximate. The reminder is triggered after the threshold has been passed.

• Patrons may click on the green box labeled “return to game” to exit this screen or wait a few seconds and they will be returned to their game.

Reaching & Exceeding Budget Notifications

• Patrons will receive a notification once they have reached their budget limit and periodic notifications when they exceed their budget at 25% intervals (i.e., 125%, 150%, 175%, etc.).

• Patrons must click on the green box labeled “return to game” to exit this screen.

Adjusting Budgets

• Patrons may adjust their budgets anytime at an electronic gaming machine or a GameSense Kiosk.

• Budget adjustments will take place immediately, and patrons may adjust their budgets as often as they like.

• Patrons may either increase or decrease their budget choices. They cannot increase one and decrease another in the same session

Un-enrollment

• Patrons may un-enroll at any time from PMW at any electronic gaming machine or GameSense Kiosk.

• Patrons may select un-enrollment from the PMW homepage, and then the system will display the un-enrollment remarks page. Staff should encourage patrons to place a check next to the reasons they are un-enrolling.

Food Credit

• Patrons will receive a $ 5 food credit when they enroll in PMW for the first time.

• The food credit is redeemable at any food vendor in Plainridge Park Casino.

• Patrons may retrieve the $5 food credit from a GameSense Advisor at the GameSense Information Center.

• Patrons can go to player services to retrieve the credit if a GameSense Advisor is not available or the GameSense Info Center is closed.

GameSense Home Screen

GameSense info center

The GameSense Info Center tab tells patrons where they can find the GameSense Information Center and the services available at the center.

PlayMyWay

The PMW tab gives patrons more information about the pre-commitment management system, and the option to enroll.

How slots work

The How Slots Work tab gives patrons information about slot machine programming and outcomes.

Thank you

Marlene D. Warner

marlene@masscompulsivegambling.org