Technical Academy: Intelligent Business Operations · TECHNICAL ACADEMY: INTELLIGENT BUSINESS...

Technical Academy: Intelligent Business Operations Exercise – Process Visibility

TECHNICAL ACADEMY: INTELLIGENT BUSINESS OPERATIONS

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TABLE OF CONTENTS

1 PROCESS VISIBILITY ...................................................................................................................... 3 1.1 Configure HANA Studio .................................................................................................................. 3 1.2 Create Business Scenario .............................................................................................................. 9 1.3 Define measures and indicators .................................................................................................. 25 1.4 Generate and run the Business Scenario ................................................................................... 36

2 MULTIPLE SCENARIO PARTICPANTS ........................................................................................ 44 2.1 Add another process model ......................................................................................................... 44


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1 PROCESS VISIBILITY

This exercise builds a business scenario using SAP Operational Process Intelligence powered by SAP HANA. A master data quality process modelled in SAP NetWeaver Business Process management will be imported to HANA studio and build the scenario, important phases and respective cycle time and various count and duration measures relevant to the scenario. 1.1 Configure HANA Studio In this Chapter you will add a HANA system and define a BPM destination system as the provider System.

Explanation Screenshot

1. Start HANA studio,

double-click the short-cut.

2. Open the menu Window-

>Open Perspective and

select Modeler.


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3. Right click to open the

context menu and select

Add System.

4. Enter the Hostname:

<You have to enter the IP

address of your HANA

instance.>

Enter the instance

Number: 00

Click Next pushbutton.


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5. In the Connection

Properties mark

Authentication by

database user and enter

the following credentials:

User Name: SYSTEM

Password :Abcd1234

Click Next pushbutton.

6. Leave the entries in

Additional Properties as

they are and click Finish

pushbutton.


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7. Open Window and select

Preferences

8. In the search field enter

"Search" then select

Search Destinations.


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9. In the Search Destinations

select SAP NetWeaver

BPM and click Add

pushbutton.

10. In the upcoming dialog

enter the necessary

values.

Connection Settings

Connection Name: SAP

PO System

Server Host: <the IP

address of your Process

Orchestration Image. It is

same as the IP address of

the remote desktop to you

are connected.>

Server Port: 50000

User Credentials

User Name: demo

Password: welcome123

Click OK pushbutton.


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11. Open the folder SAP

NetWeaver BPM and

select your BPM System

Then click Test

pushbutton to make sure

that the connection

information is correct and

the system is reachable.

Finally click OK

pushbutton.


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1.2 Create Business Scenario In this chapter you will create a scenario and import a process from the BPM provider system. You will define the key phases of the process and the respective cycle time to complete the individual phases.


1. Select the system

HAN(SYSTEM) and folder

Content.

Navigate to folder exc:

mdpq-> demo -> exc

2. Right click exc to open

the context menu and

select New -> Business

Scenario to create a new

one.


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3. Enter

Name: MDQP

Description: MDQP

Click Finish pushbutton.

4. Now open the folder

Business Scenarios and

select MDQP.


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5. In the main menu select

Window -> Show View ->

Other….

6. Select Search Console

and click OK pushbutton.


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7. In the Search Console

open the drop-down menu

and select Business

Process.

8. In Search in select your

BPM system:

SAP NetWeaver BPM ->

<your BPM system>.

Enter in Find: MDQP

Then click Search

pushbutton.


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9. From the upcoming

Results drag and drop

MDQP Process into the

modeling canvas.

Make sure to select this

one and NOT MDQP

EXC Process!

10. Your MDQP Process has

been imported and you

can see process which has

been modelled in SAP

NetWeaver Business

Process Management.

At the bottom click tab

Phases.


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11. Now you have opened the

phase modeler to model

the key phases of the

Business scenario

containing MDQP

Process.

Afterwards you will

define cycle time for each

phase and measure

against the actuals during

runtime.

12. Drag the element Phase

from the palette at the

right-hand side and drop

it in the phase editor.

13. Repeat step 12 three times

to have finally 4 phases.

Now we can start the

phase modelling of the

business scenario.

14. Select the Start event.


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15. Use the upcoming

speedbutton

Connection to

connect the Start event

with the first Phase with

drag and drop (into the

Phase).

Similarly connect the

phases until the end event.

16. Select the first Phase

Within the Properties

below open the General

tab.

Enter the phase name:

Add Credit Limit

17. Open the Configure tab to

configure the phase Add

Credit Limit.


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18. Click Add pushbutton to

configure the start of

the phase.

19. Within the process step

Add Credit Limit select

the event Created.

Click OK pushbutton.


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20. At Configure End of

Phase click Add

pushbutton to select the

end of the phase Add

Credit Limit.

21. Within the process step

Add Credit Limit select

Completed and click OK

pushbutton.

22. Open the Target tab.


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The Target configuration

defines the target cycle

time for the selected

phase.

The target value could be

a constant value or a

context attribute value or

a break down based on a

context attribute value.

In this scenario we

provide a Constant Target

Value.

23. As Constant Target Value

enter: 1


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24. Select the second phase

and rename it (as you

have done before):

Approve Request

25. Open the Configure tab

and click Add pushbutton

to configure the start of

the Approve Request

phase.


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26. In the process step

Approve Customer

Record select Created and

click OK pushbutton.

27. In Configure End Of

Phase click Add

pushbutton to configure

the end of Approve

Request phase.


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28. In the process step

Approve Customer

Record select event

Completed and click OK

pushbutton.

29. Open the Target tab.


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30. As Constant Target Value

enter: 1

31. Repeat step 24 – 30 for Phase 3 and Phase 4 with these values:

Phase 3:

Name: Create Customer

Start of Phase: process step Create Master Data; event Started

End of Phase: event Wait for confirmation -> Triggered

Constant Target Value: 1 Day

Phase 4:

Name: Check Confirmation

Start of Phase: process step Check Confirmation; event Created

End of Phase: process step Check Confirmaton; event Completed

Constant Target Value: 1 Day

Your phase model should then look like this one:


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32. Click the Save

pushbutton in the upper

left corner to save your

work.

33. In the Properties open

Target to change

Constant Target Value of

the total Cycle Time to:

4 Days

This will be the target

time for each process

instance to complete all 4

phases of the scenario.


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34. Click the Save



work.


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1.3 Define measures and indicators You have defined a business scenario and the key phases of the scenario. You have also defined the target cycle time of the scenario and the individual phases. It is possible to measure these key phases against the actuals and also to provide the number of process instances based on the events. It is possible to define measures based on count or duration. There are four standard measure and indicators available in SAP Operational Process Intelligence. But for sure you can also define more measures and indicators based on the scenario. The measures and indicators will then be rendered in the space.me UI in separate tiles.


1. On the right-hand side of

the screen you will find

the Indicators and

Measures.

Right click on Measures

and select New -> Count

Measure.

2. Give the Count Measure a

name:

Number of Successful

Requests

This is a count measure to

check the number of

requests successfully

created in the back end

system.


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3. In the area Measure

Condition (Scenario Step

and Event) click the

Browse… pushbutton.

4. Select Wait for

Confirmation ->

Triggered and click OK

pushbutton.


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5. In the area General

(Reporting Period) also

click the Browse…

pushbutton.


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6. Select Day as Reporting

Period and click OK

pushbutton.


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7. Move on with the

definition of the Count

Measure and click Next

pushbutton.

8. Click Finish pushbutton.

It is possible to define

additional filters based on

the context attributes. For

e.g.: you can define count

measures based on

country, currency etc.


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9. Repeat step 1 – 9 to create

a second count measure.

Name: Number of Rejections

Scenario Step and Event:

Check Rejection -> Completed

Reporting Period: WEEK

10. Repeat step 1 – 9 to create

a third count measure.

Name: Number of Reworks

Scenario Step and Event:

Rework Customer Record ->

Completed

Reporting Period: WEEK


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11. Right click on Measures

and select New ->

Duration Measure to

create a new one.

12. Enter the name and

description.

Name: Average Approval

Time

Description: average time

to approve a request

In the area Start Tracking

Duration click Browse

pushbutton.


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13. In the step Approve

Customer Record select

Created.

Then click OK

pushbutton.

14. In the area Stop Tracking

Duration click Browse

pushbutton.


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15. In the step Approve

Customer Record select

Completed.

Then click OK

pushbutton.

16. Click Next pushbutton.


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17. Click Finish pushbutton.

18. Repeat step 11 – 17 to

create a second Duration

Measure.

Name: Average Time Add

Credit Limit


taken to add credit limit to a

request

Start Tracking Duration

(Scenario Start and Event):

Add Credit Limit -> created

Stop Tracking Duration

(Scenario Step and Event):

Add Credit Limit ->

Completed


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19. Repeat step 11 – 17 to

create a third Duration

Measure.

Name: Average Backend

Processing Time


taken at backend for

processing

Start Tracking Duration

(Scenario Start and Event):

Create Master Data ->

Started

Stop Tracking Duration

(Scenario Step and Event):

Wait for Confirmation ->

Triggered

20. Click the Save



work.


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1.4 Generate and run the Business Scenario You have completed the business scenario modelling and key KPI definitions. Now it is time to generate your models and run the application.


1. Open the Properties of the

Business Scenario.

Set the Correlation

Scheduling Interval to 1

minute.

This will extract the delta

events periodically from

SAP NetWeaver BPM

event tables in every

minute to the SAP

Operational Process

Intelligence tables.

2. Right-click on your

Business Scenario in the

tree to open the context

menu and select Validate.


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3. Confirm the upcoming

dialog by clicking Yes

pushbutton.

4. Now open again the

context menu of your

Business Scenario and

select Generate.


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5. Select C73 as the source

system schema and click

Finish pushbutton.

This is the event table

where BPM events are

extracted periodically by

SLT.

If you run a BPM on

HANA environment the

event replication is not

required and you will be

providing the BPM

schema directly.

6. You can see the status of

the generation in the job

log.


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7. In the tree structure

navigate to Security ->

Users

Right-click User to open

the context menu and

select New User.

A new business user as

the scenario operator is

required to use your

application.

You need to explicitly

assign generated

analytical privileges to

this user.

8. Define the following

credentials:

User Name: OPINTUSER

Password: Abcd1234

Confirm: Acd1234


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9. In the tab Granted Roles

click the plus sign to

add roles to

OPINTUSER.

10. Filter the roles and enter

opint

Select the role

sap.opi.pv.roles::OPINT

USER

Then click OK

pushbutton.


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11. Select the tab Analytic

Privileges to add the

generated analytic

privileges.

Click the plus sign .

12. Enter mdqp to filter the

results and select these to

privileges:

…/MDQP_PROCESSES

and

…/MDQP_PROCESSES_

ARTIFACTS

Then click OK

pushbutton.


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13. Click the Save



work.

14. Open Chrome browser

and enter this URL:

<Hanaservername>:8000

/sap/opi/pv/workspace

Log on with these

credentials:


Password: Abcd1234

Then click Login.


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15. In space.me select MDQP

scenario in space.me

Congratulations! You

have successfully created

a space.me application

with SAP Operational

Process Intelligence to get

visibility into your MDQP

Process.

You can navigate through

the various links based on

your process instances

status and the phase

status.


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2 MULTIPLE SCENARIO PARTICPANTS

Until now we have just used one process within our Business Scenario. But to get a comprehensive view most likely we would also further processes. This we will add now. 2.1 Add another process model In this chapter you will add one more business process into the scenario and define a correlation between these two processes. In MDQP scenario there is a MDQP process and an ICP process which takes care of the integration centric aspects. These two process models are used while create a customer master data request. A correlation between two or more process models are defined based on a key context attribute. For e.g.: in this scenario we use the process instance ID of the MDQP process itself.


1. Open the Search Console,

select the SAP

NetWeaver BPM system

and select your

integration centric

process:

ICP Process

Ensure NOT to select ICP

EXC Process!!!

2. Drag and drop ICP to the

Business Scenario editor.

Now there are two related

processes which are used

in the MDQP scenario. In

the next step you will

configure the scenario by

correlating these two

processes.

.


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3. Format the scenario with

right click and select

Format Diagram

4. In the Properties of the

business scenario open

the Correlation tab.


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5. In ICP right click the end

event

In the context menu select

Deselect As Business…

In the Business Scenario

the process end will

happen only when the

MDQP process has

successfully completed all

the steps.

The ICP process only

creates the master data

and sends a confirmation

message to the parent.

So from a business

scenario perspective the

end event will not the

logical end of the

business process.

6. Click the Save



work.

7. Within Correlation click

Add Condition.


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8. Define a name for the

condition: correlation

9. Now click Add

Participant to add a

participant to the

scenario.

A participant is a business

process which is part of

the business scenario.

There could be 1...N

participants in a business

scenario.

10. Click the pushbutton

underneath correlation.


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11. Select Master Data

Quality Process as the

first participant.

Then click OK

pushbutton.

12. In column Attributes

click the pushbutton

to select a context

attribute to correlate with

other process participants.


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13. Select

processid_CustomerRDS

as the Correlation Key

attribute.

This is the process

instance id of your

MDQP process.

Then click OK

pushbutton.

14. In column Step/Event

click the pushbutton

to choose an event.


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15. Select Start -> Triggered


16. Click Add Participant to

add the second process

participant.

17. Repeat step 10 – 15 for

Integration Centric

Process.

Attribute:

mdqp_instanceid_ICP_R

DS

Event: Start -> Triggered


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18. Click the Save



work.

19. Now we want to add a

new phase.

Go to the Phases editor

and drag and drop a

new Phase .

20. Right click and Delete the

link between phase

Create Customer and

Check Confirmation.


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21. Connect Create Customer

with the new phase and

the new phase with Check

Confirmation.

22. Select the new phase and

rename it with:

Backend Processing

23. In the Properties of

Backend Processing

phase open the Configure

tab to define start and end

events of the phase and

target time.


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24. In Configure Start of

Phase click Add

pushbutton.

25. Select Start -> Triggered



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26. In Configure End of

Phase click Add

pushbutton.

27. Select Send Confirmation

-> Completed and click

OK pushbutton.


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28. Open the Target tab and

set Constant Target Value

to 1 Day.

29. Now select the measure

Cycle Time and change

the Constant Target Value

to 5 days.

This will be the target

time for each process

instance to complete all 5

phases of the scenario.

30. Click the Save



work.


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31. Right click on your


tree structure and select

Validate.

32. Confirm the upcoming

dialog and click Yes

pushbutton.


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33. Right click on your


tree structure again and

select Generate.

16. Select C73 as the source

system schema and click

Finish pushbutton.

This is the event table

where BPM events are

extracted periodically by

SLT.

If you run a BPM on

HANA environment the

event replication is not

required and you will be

providing the BPM

schema directly.

34. You can see the status of

the generation in the job

log.


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35. Open Chrome browser

and enter this URL:

<Hanaservername>:8000

/sap/opi/pv/workspace

Log on with these

credentials:


Password: Abcd1234

Then click Login.

36. Select MDQP scenario in

space.me

Now you can see the

regenerated scenario with

an additional phase.

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Technical Academy: Intelligent Business Operations · TECHNICAL ACADEMY: INTELLIGENT BUSINESS...

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Transcript of Technical Academy: Intelligent Business Operations · TECHNICAL ACADEMY: INTELLIGENT BUSINESS...