TALISMARaj Mruthyunjayappa,

Managing Director, EMEA and APAC,Talisma Corporation

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From the moment of first contact with a customer to the final day a customer stops driving one of their cars, there is not a single disconnect between the customer and the brand.

By engaging with informed, connected, and networked customers around the globe, Nike has found their shared experiences to be a new source of value.

Airbus is making airplanes more “attractive” to prospective buyers.

The greatest catalyst to build value for people and stimulate growth is the recognition that we participate in a connected world, says 3M

Building brand endurance through customer centricity

ListenUnderstand

Co-create

Value

The strategic opportunity for is to use engagement platforms through which

manufacturers can build customer relationships on a scale and scope as never before.

Engage

Collaborate

Sell ValueAdd

Prepare

It all starts with listening to your customer

The journey towards excellence

Customer centricity essentials

Better customer insights

Talisma delivers…

More collaboration opportunities

Better customer engagement

Omni-channel experience

Happy customers

Best-in-class customer centricity

Social media engagement

Intelligence-driven interactions

Better dealer andsupplier relationships

Communication Impact measurement

Analyst views• Well-defined growth strategy and successful

execution

• Compelling value proposition aligned to target market backed by strong execution capabilities

• Provides real-time insight and analysis

• Provides functional capabilities on mobile devices like smart phones and tablets

- NASSCOM - Frost & Sullivan. Aug 2014

NASSCOM is a premier organization that represents and sets the tone for public policy for the Indian software industry

“

“Talisma among the most popular banking solutions in India.“ “

CII – PwC. March 2014

Vodafone

Talk to us to learn how you can drive customer experience.

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