T321_guide_final Wayfinding.pdf
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Transcript of T321_guide_final Wayfinding.pdf
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Research Programme
Operations Research into signage and wayfinding at stations
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About this guide
Who is this guide for?
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Summary of contents
Introduction
Further information
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Contents
1 Introduction................................................... 1
1
......................................... 3
3
9
............................................
19
4 Signage and other static information ........
5 Dynamic information....................................
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......................................
........................................
8 Temporary information.................................
9 Lighting..........................................................
10 Further information .....................................
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1
Scope
Introduction1
People rely on more than just signage to help
1.1
1.1.1
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Why is it important?
2
passengers, those visiting the station,
1.2
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2.1
3
2.1.1
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4
New station facility
TOC rebranding
Minor station reworking
Major station refurbishment
A one-off local event
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5
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6
2.2
2.2.1
2.2.2
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Understanding your station users
The
7
2.3
2.3.1
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8
2.3.2
2.3.3
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9
2.4.1
2.3.5
2.4
2.4.2
2.3.4
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Gathering good practice
Further
•
10
Supplying your
2.6
2.6.1
2.5
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11
2.6.2
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T
User testing
12
prior to implementing
2.6.3
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13
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14
2.7.2
2.7
2.7.1
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15
2.8.1
2.8
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16
2.8.3
2.8.2
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design3
3.1
17
‘Where am I?’ Orientation
my destination?’
‘Am I going
Route monitoring
the right
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Staff training
18
3.2
3.3
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User experience
Limited searching capacities
19
3.4
3.4.1
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User impairments
Users with mobility impairments
20
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Users with cognitive impairments
Users with hearing impairments
Users with visual impairments
21
temporary or long term, minor or
These impairments may result in a
memorise, or retain
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Users with speech impairments
Consultation
22
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Decision points
23
3.4.2
3.4.3
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Station architectural information
Visual access
Complexity of the station layout
24
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factors
25
3.5
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26
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•
Signage & other static information
4.1
27
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Direction signage
28
4.2
4.2.1
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Directional signs at decision points
‘Way out’ information
‘Way out’ signage on platforms
Signage and other static information
29
4.2.2
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Signage and other static information
Names and numbers at exit routes
Location signage
30
4.3
4.3.1
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Signage and other static information
31
4.3.2
4.3.3
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Signage and other static information
Lifts
32
4.3.4
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Signage and other static information
33
Information inside lifts
4.3.5
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Signage and other static information
34
Information signage
Train route information
‘You are here’ maps
4.4
4.4.1
4.4.2
4.4.3
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Signage and other static information
35
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Safety signage
Sign design
Branding
Contrast
Signage and other static information
36
4.5
4.5.1
4.5.2
4.4.4
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4.5.4
Signage and other static information
37
4.5.3
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Signage and other static information
38
Layout of information
Align text, symbols and arrows for optimum legibility
Adequate space between letters, words and lines
4.5.5
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Design and orientation of arrows
Aligning information based on arrow orientation
Listing information based on arrow orientation
Grouping information
Signage and other static information
39
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Applying symbols with text
Symbols for accessibility
Signage and other static information
40
4.5.6
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4.5.8
Signage and other static information
41
4.5.7
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Signage and other static information
42
How often will the information change?
Will the signs be exposed to adverse environmental conditions or vandalism?
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Signage and other static information
43
Positioning signage
Projecting or overhanging information
4.6
4.6.1
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Signage and other static information
44
4.6.2
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Dynamicinformation
Concourses
5.1
45
5.1.1
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Key decision points
46
5.1.2
5.1.3
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Positioning platform displays
Dynamic information
47
5.1.4
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Dynamic information
Multiple pages and refresh rate
Information content
48
5.2
5.2.1
5.2.2
5.2.3
5.2.4
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5.3
5.3.1
5.3.2
Dynamic information
.
Timing
49
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Dynamic information
Text
Contrast
Consistency
50
5.3.3
5.3.4
5.3.5
5.3.6
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Dynamic information
51
5.4.2
Segmented displays
5.4
5.4.1
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Dot matrix displays
Dynamic information
52
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information
6.1
53
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•
54
6.2
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Amenities for hearing impaired users
Hearing induction loop at ticket sales points
Hearing induction loop within the station
55
6.3
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Appropriate hearing loop symbol
56
6.4
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information
7.1
57
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58
7.2
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Temporaryinformation
Position
8.1
59
8.1.1
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60
8.2
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Temporary information
61
8.2
8.2.1
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Temporary information
Safety signage
62
8.2.2
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Lighting9
9.1
63
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64
9.2.1
9.2
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FurtherInformation
stations
practice
10.1
65
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[10] Where is this? An audit of station name signing
66
10.2
10.3
10.4
10.5
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Further information
British Standards
[15] BS 5378-1:1980
[16] BS 5499-1:2002
[17] BS 5499-2:2002
[18] BS 5499-4:2000
[19] BS 5499-5:2002
[20] BS 8300:2001
[21] BS 8501:2002
67
10.6
10.7
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Further information
[22] BS 8502:2003
[23] BS ISO 16069:2004
[24] BS ISO 9186:2001
68
10.9
10.8
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