T-Mobile Bill Analyserfiles.ee.co.uk/business/online-tools/Bill-Analyser-Guide-for-handset... · If...
Transcript of T-Mobile Bill Analyserfiles.ee.co.uk/business/online-tools/Bill-Analyser-Guide-for-handset... · If...
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T-Mobile Bill Analyser
Life’s for Sharing
A guide for handset users
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�. Contents
Getting Started ................................................................................................................. 3 Introduction............................................................................................................................................................ 3 Signin..................................................................................................................................................................... 3 ForgottenPassword.............................................................................................................................................. 3
Dashboard ........................................................................................................................ 4 Dashboard.............................................................................................................................................................. 4 UsageSummary.................................................................................................................................................... 4 UsageTrendAnalysis........................................................................................................................................... 5 WatchPoints.......................................................................................................................................................... 5 ObservationsansActions.................................................................................................................................... 5
Personal Address Book ..................................................................................................... 6 AddressBook........................................................................................................................................................ 6
Personal Usage ................................................................................................................ 7 UsageTagging(onlyavailableifyouareselectedtoparticipateinSplitbill)............................................... 7 PersonalUsageList.............................................................................................................................................. 8 BusinessUsageList.............................................................................................................................................. 8 AllUsageList......................................................................................................................................................... 8
Reports ............................................................................................................................ 9 Overview................................................................................................................................................................. 9 UsageValue........................................................................................................................................................... 9 UsageDuration...................................................................................................................................................... 9 DestinationAnalysis............................................................................................................................................. 9 TransmissionSummary......................................................................................................................................10 SearchUsage....................................................................................................................................................... 10
My Profile ....................................................................................................................... �2 ChangePassword............................................................................................................................................... 12 ChangeEmail...................................................................................................................................................... 12 EmailNotification................................................................................................................................................ 12
Support .......................................................................................................................... �3 SupportOverview............................................................................................................................................... 13
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Getting Started
IntroductionT-MobileBillAnalysergivesyoutheabilitytoviewandanalyseyourusage(calls,texts,picturemessaginganddata).
Usingthissimpleonlineservice,youcan:
•Viewandanalyseyourusage
•Createreportsbasedonthatdata
Pleasenote:The‘PersonalUsage’sectioninthisuserguideisonlyapplicableifyourcompanyusesSplitbill.
Splitbillallowsyoutodifferentiateyourpersonalandbusinessusagethroughataggingprocess.YourBillAnalyseradministratorwillbeabletotellyouifyouareparticipating.
Anoteonbrowsers:
GreatcarehasbeentakentooptimisethisserviceforuseacrossallInternetExplorerbrowsers.HoweverBillAnalyser’sadvancedfunctionalityreliesonwebstandardsthatsomeolderbrowsersdonotfullysupport.Asaresult,someusersmayencounterproblemswhenusingolderbrowsers.T-MobilerecommendsusingthelatestversionofInternetExplorer.
Thisisfreeofchargeandeasytoinstall.YoumaywishtocontactyourITdepartmentforhelpifyouareexperiencingproblemswiththisservice.
TheserviceisoptimisedforInternetExplorerversion6orlater,withascreenresolutionof1280x1024pixels.
Sign inTheserviceislocatedathttps://billanalyser.t-mobile.co.uk
Eachtimeyouvisityouwillneedtosigninusingyourusernameandpassword.YourAdministratororT-MobileBillAnalyserAccountHolderwillprovidethese.
Youhaveamaximumofthreeattemptstosignin.Ifthethirdattemptisstillnotsuccessful,yourusernamewillbefrozen.YouwillthenneedtocallT-MobileBillAnalyserBusinessCustomerServicesinordertohavethepasswordreset.
Forgotten PasswordIfyouhaveforgottenyourpassword,youcanclickthelinkonthesigninpage.T-MobileBillAnalyserwillsendyouanemaildetailingyourpasswordclue.
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Dashboard
DashboardThefirstscreenyouwillseewhenyoulogonisthedashboard.Thissummarisesyourusageinformation.
Ithasfourmainsections:UsageSummary,UsageTrendsAnalysis,WatchPointsandObservationsandActions.Eachsectionisdiscussedinfurtherdetailbelow.
Usage SummaryTheUsageSummarysectiondisplaysthefollowing:
•Duration–Volume,TotalandSpend
•Volume(KB)–Volume,TotalandSpend
•Events–Volume,TotalandSpend
•Allactivities–Volume,TotalandSpend
Usage Trends AnalysisTheUsageTrendsAnalysissectiondisplaysagraphthatcomparesusageandindicates‘Totalcost’foreachmonth.Youcanselectanyoftheseinvoicesthenbetakentothedashboardforthatinvoice.Upto15invoicesofsummarytrendchargescanbedisplayedifrequired.
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Dashboard continued
Watch PointsWatchPointsallowyoutokeepaneyeonthecostofcallingspecificnumbers.It’scustomisable–youcanspecifyupto5numberstobeshown.Thetotalspendforeachnumberisprovided,aswellasthechangesincethelastinvoice.
Note:WhenyoumakechangestoyourWatchPointsitmaytakeafewminutesbeforethehomepageisupdated.YoucancontinuetouseBillAnalyserasnormalduringthistime.
Observations and ActionsObservationsandActionshelpyoumonitorspecificcostsorusage.Forexample,youcanchoosetobepromptedifinternationaltrafficgrowsbymorethan5%.Thesystemthenrecommendstheappropriateaction,typicallyprovidingalinktotherelevantreport.
Tosetobservationsthresholds,clickthe‘(edit)’link.Thisscreendetailseachobservationcategoryandallowsyoutoselectfromapre-definedrangeofthresholdsorusethedefault.Therangestartsat10%andincreaseintens.
Youcanchooseformthefollowingobservations:
•ShowtheAverageUsageCost
•ShowtheAveragePricePerMinute(fordurationanddatausageonly)
•ShowtheAverageDuration(fordurationbasedusageonly)
•UsageSpendfor(DestinationTypes)
•ShowUsageSpendFor(TransmissionTypes)
•ShowTransmissionPercentage(TransmissionTypes)
•ShowTransmissionTrend(TransmissionTypes)
•ShowTotalVolumeChange
•ShowTotalSpendChange
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Personal Address Book
Address BookBillAnalysergivesyouyourownPersonalAddressBook.It’savailableassoonasyoulogin,fromthe‘Usage’screen,byclicking‘PersonalAddressBook’intheleft-handmenu.Alternatively,youcanclickonthe‘MyProfile’tab.
Eachentrymustincludeaname,anumberandanumbertype(Email/Home/Work/MobileorFax).Thenanyreferencetothatnumberonotherscreenswillincludethedetailsyouentered.However,notethatifthesamenumberislistedintheCompanyAddressBook,detailsfromthatentrywilltakepriority.
IfyouuseSplitbill,youcanalsotagentriesinyouraddressbook,sothatfuturecallstothisnumberareautomaticallycategorisedasworkorpersonal.SeePersonalUsagetolearnmore.
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Personal Usage
Usage Tagging
UsageTaggingisonlyavailableifyouareselectedtoparticipateinSplitbill.Ifyoudon’tseethismenuoption,pleaseskipaheadtotheReportssectionofthisuserguide.
UsageTaggingallowsyoutodefinewhichcalls,textsandotherusageonyourbillwerepersonal(tagged)orforbusiness(untagged).
Totagadiallednumber,yousimplyclickonthe iconnexttoitsothatacrossappearslikethis. Youcanalsodrilldownwiththe icontoviewindividualusageitemsforthatdiallednumberandtagtheminthesamemanner.Ifyouonlytagsomeoftheindividualcallstoadiallednumber,whenyoucomebacktothepreviousscreentheiconwilllooklikethis andthatdiallednumberwillbepartiallytagged.
Onceyouhavefinishedtaggingyourcallsforthatbillyouneedtoclickthe‘SaveAllTagging’buttonatthebottomofthepage.
Tosubmityourusagetagging,simplyclick‘SubmitTagging’.Thiswillalsolockyourbillsothatnofurthertaggingisallowedforthatmonth.
Ifforanyreasonyouneedtounlockthisbillsothatthetaggingcanbeupdated,youwillneedtocontactyourAdministrator.
AtthetopofthereportthereisasummarydetailingthetotalsforPersonal(tagged)andBusiness(untagged)use.Thissummarywillinstantlyupdateasyoutagitems.Clickinganyoftheticonswillre-sortthereport.Forexample,clickingtheiconinthedurationcolumnheaderwillgroupthereportbyhighestorlowesttotalduration.
Note: Ifyounavigatetoapersonalusagereportwithoutsavingyourtagging,apopupboxwillappearaskingyouifyouwishtosave.Ifyouselect‘Yes’yourtaggingwillbesaved,butyouwillneedtore-selectthepersonalusagereportinorderforthereporttoreflectyourchanges.
Donotusethebackbuttononyourbrowserwhilsttaggingusageitems,asthescreenwilljustdefaulttotheDashboard.
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Personal Usage continued
Personal Usage ListThisreportshowsalltheitemsthatyouhavetaggedinthe‘UsageTagging’page.
Business Usage ListThisreportshowsalltheitemsthatyouhaveleftuntaggedinthe‘UsageTagging’page.
All Usage ReportThisreportshowsallyouritems–taggedanduntagged.
Clicking any of thet icons will re-sort reports. For example, clicking the icon in the duration column header will group the report by highest or lowest total duration.
You can also chose to hide or show any details from your Personal Address Book.
Reports can be printed, exported or emailed. Exported files are saved in the CSV format, so they can be opened in spreadsheet programs such as Microsoft® Excel®.
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Reports
OverviewAllthesummaryreportssharethesamefunctionality:
• Report columns–clickingontheticonnexttoacolumntitlere-sortsthereportbythatfield.
•Percentage bar chart–givesagraphicalrepresentationofthesortedfield.
•Pie chart–whenacolourpiechartisdisplayedyoucandrilldowntomoredetailedinformationbyclickingonthesectionofthegraphthatyou’reinterestedin.
•Drill down–clickingonanicon allowsyoutodrilldowntothenextlevelofdetailwithinthatreport.Thelowestlevelofthedrilldownwillnavigateyoutothesearchusagescreen.
•Export this report–allreportshavethefacilitytobeexported,clickingon‘exportthisreport’allowsyoutosaveresultsasa.csvfile,whichcanthenbeviewedandmanipulatedusingMicrosoft®Excel®.
•Print this report –thisallowsprintingofmulti-pagereportsbychangingthereportformattoasinglelongpage.
Usage ValueTheUsageCostreportbreaksdownthecostofyourusageintocostbands,Allowance,0.00,0.01to25p,26pto50pandsoon.Foreachcostrangethevolumeandcostareshown.
Usage DurationTheUsageDurationreportbreaksdownthedurationofyourusageintobands,Notdurationbased,00:00,00:01to00:30seconds,00:31secondsto01:00minute,andsoon.
Destination AnalysisTheDestinationAnalysisreportbreaksdownyourusageintosixdestinationtypes:Mobile,National,Other,PrivateWire,Internationaland3rdPartyService.Foreachdestinationtype,volumeandcostareshown.
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Reports continued
Transmission SummaryTheTransmissionSummaryreportletsyouanalyseyourbillbytypeofusage:
•Voice
•TextMessage
•PictureMessage
•Data(Duration)
•VisualCalling
•Event
•Data(Volume)
•WirelessLAN
•Fax
Foreachitem,totalvolumeandcostisdisplayed.
Onlytypeswithvaluesaredisplayed.Ifyouwishtoseezeroentries,clickonthe‘showzeroentries’linkabovethesummaries.
Search UsageTheSearchUsagefunctionallowsyoutoruncustomreportsonyourbillingdata.Thiscanincludethefollowingcriteria:
Dialled Number–youcansearchforadiallednumber,oranumberswhichstartwithasetofdigits.
Date Range–thisprovidescalendarfunctionalitysothatyoucanviewcallsbetweenspecifieddates.
Time of day–searchforcallsthathavebeenmadebetweenduringspecifiedhoursoftheday.
Usage Cost–searchforitemsaboveorbelowaselectedamount.Thiscanbeusefulforidentifyingexpensivecalls.
Usage Duration–searchforcallsofacertainduration.
Usage Category–adropdownboxprovidesusagecategorycriteria,e.g.National.
Transmission Type–adropdownboxprovidesalistofthedifferenttransmissiontypesavailable.
Office Hours Status–adropdownboxallowyoutofiltercallsmadeonlyintheInorOutofHoursbandateitherweekendsorweekdays.
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Reports continued
Youcanenterinformationintooneormoreofthesesearchfields.Themoreinformationyouenterthenarrowerthesearchcriteriaare.Ifnorecordsmatchthecriteria,tryremovinganelementorchecktoseeifyouareenteringafulldiallednumberoranarealocation.
Whentheresultsummaryappears,youcanchoosetodisplayindividualitemsfromitbyclickingon‘ViewUsageDetails’.Thisshows,intimeanddateorder:phonenumber,username,numberdialled,destinationdescription,transmissiontype,duration(used),originalcostofcall,chargeablecost,ifcallispartofabundle,whetherthecallisroamingandcountryoforigin.
Note:Thereportislimitedtoreturning10,000items.Anoptionisprovidedatthesummarystageforyoutorefineyoursearchcriteria.
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My Profile
Change PasswordThisoptionallowsyoutochangeyourexistingpassword.Thesystemwillinformyouifyourpasswordchangehasbeensuccessful,andaconfirmationemailwillbesent.
Yourpasswordmustbebetween8and10characters,startingandendinginaletterandcontaininganumber.Forexample,pass13wd,car5blueandi123gloo.Notethatyourpasswordiscasesensitive.Soforexample,i123glooisnotthesameasi123GLOO.
Thenewpassword/passwordcluecannotbethesameastheoldpasswordorthiswillberejected.
Thepasswordcluecannotbethesameasthepassword.
Change EmailHereyoucanchangetheemailaddressweusetocontactyouwhenyournewinvoiceisavailabletovieworifthereareanyupdatestotheBillAnalyserservice.
Email NotificationThisgivesyoutheoptiontoreceiveemailnotificationwhenanewinvoiceisavailableforyoutoview.
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Support
Support OverviewTherearethreeareasofusersupportwithinBillAnalyser.Theseare:
• Frequently Asked Questions (FAQ)-ThisisaseriesoffrequentlyaskedquestionsdesignedtofamiliariseyouwithBillAnalyserfunctionality.AreascoveredincludeBillingData,Reports(howtocreateReportWizardReports)andPrinting,EmailingandexportingofReports.
• Help–AcomprehensiveHelpsystemcoveringallaspectsofBillAnalyserfunctionality,fromgettingstartedtorunningadhocreporting.Atableofcontents,anindexandakeyword/phrasesearchfacilityareprovidedtohelpyoufindwhatyouneedquickly.
•Feedback–Wevalueyourfeedback,sopleasedon’thesitatetoprovideanycommentsorsuggestionsthatyoufeelwouldbebeneficialtotheoverallfunctionalityofBillAnalyser.
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