Synthesis v4

8/3/2019 Synthesis v4

1/23

EXPLORATORY

RESEARCH& SYNTHESIS

JEN BRISELLI . SL RAO . KATY TSAI . BRIAN YEEDIAL 411 | GRADUATE STUDIO II | SPRING 2012


2/23

INFORMATIONin my worldPreviously, we asked

ourselves:

Where is

information a

problem?

To answer that question,

we set out toexplore theworld ofhealthinormation.

2


3/23

TERRITORY MAPfamily & friends

institutionssociety

sel-diagnosis

healthcareplans

packaging &patient ino

preventative care

sexual health(individual + partner)

maintainingprivacy

socialpressure

health & diseaseawareness

immunizationrecords

caring or others(elders/youth)

medicalreerences

sex & drugeducation programs

pharmaceuticalresearch

inormation sharing& collaboration

mental health

healthcarepolicy

doctor-patientcare

amily healthhistory

alternativemedicine

The initial

Health Inormation:Spheres o Inuence

3


4/23

We want to understand how

young adults navigate theworld o health inormation andidentiy the challenges they aceas they establish themselves as

medically independent.

HUNT STATMENT

4


5/23

Literature Review

SurveysContextual Inquiry InterviewsTask Analysis

Critical Incident Technique

RESEARCH

5


6/23

THE LITERATURE SAYS...

The National Health Expenditure

$2.5 trillion per year1

Unnecessaryadministrative costs$203 billion per year2

Problems paying medical bills

1

1/6

Reported medical debt

1/6 Have common chronicconditions3

1 Are obese

1/6 Been to ER because o injury4

8%

Young adults:

6

1 https://www.cms.gov/NationalHealthExpendData/25_NHE_Fact_Sheet.asp2 Can We Reduce Health Care Spending? Searching or Low-Hanging Fruit in the Garden o Health System Reorm,The Lewin Group , Oct. 26, 20093 Transitioning rom Pediatric to Adult Health Care: Dropping O the Face o the EarthAm J Liestyle Med. 2011;5(1):85-91.4 ibid.


7/23

100+ SURVEY RESPONDENTS SAY:

70%

20%

12%

not confdent

unsure

dont know

To change health insurance plans

O how tohandle erroneousmedical bills

How to fnd out i something iscovered by insurance

25%only Made a careul decision while

choosing health care plan

When young adults need help with health inormation,

81% 60% 48%

7


8/23

Its not

for lack

of trying.

8


9/239


10/23

6 Young adults, age 24-30

1 Campus Health Educator

2 Health Professionals

1 Pharmacist

1 HR Representative

WHO WE INTERVIEWED

10


11/23

I I dont understand......I go to my mom or my HR rep. Its just such aconusing thing and nothings written in laymansterms, theres too much inormation and I cant make

sense o it without getting someone elses help. Idlike to be more independent, but I dont know how.

...on being medically independent......reallyunderstanding health insurance, in order

to enable a person to manage their health careeectively and thoroughly with less hassle. But whohas time to learn all the stu it would take to learn?

WHAT THEY SAID...

11


12/23

It can be pretty tough at times, especially when there isa claim. Its a big pain.

I eel like the insurance companies are not

really on my side, and they will do anything they can tonot pay. You really have to fght or things even i its supposed tobe covered under your policy. Its extra time and eort and somepeople just dont have time to deal with it so theyll just pay.

I have no idea what Im doing. Neither do my parents.

Most doctors dont even understand the process.

WHAT THEY SAID...

12


13/23

STAKEHOLDERMAP

13


14/23

COMMON THREADS

alonepowerless

too much jargon

conusioncontradictory ino

dependence on others

14


15/23

SYNTHESIS

15


16/23

Feel reassured& confdent inability to cope

Feel empoweredto do things onones own

Be and stayhealthy

Emotional support

Share experiences(learning)

Support ahealthy lie(preventative)

Reliability

Trust doctors and insurance

Personalized

care & treatment

Manage timeefciently

Simple processBe ullyeducated and

knowledgable

Feedback romriends, amily

and proessionals

Understandjargon

Clear and simpleinormation

Aordability

COMMONNEEDS

CONTEXTNEEDS

ACTIVITYNEEDS

QUALIFIERNEEDS

why?

how?

NEEDS IDENTIFICATION

16


17/23



Be and stayhealthy

Emotional support

Share experiences(learning)

Support ahealthy lie(preventative)

Reliability

Trust doctors and insurance

Personalized

care & treatment


Simple processBe ullyeducated and

knowledgable

Feedback romriends, amily

and proessionals

Understandjargon

Clear and simpleinormation

Aordability

COMMONNEEDS

CONTEXTNEEDS

ACTIVITYNEEDS

QUALIFIERNEEDS

why?

how?

NEEDS IDENTIFICATION

17


18/23



Be and stayhealthy

Emotionalsupport

Share

experiences(learning)

Support a healthylie (preventative)

Reliability

Trust doctorsand insurance

Personalized care& treatment


Simple processBe ully educatedand knowledgable

Feedback romriends, amily andproessionals

Understandjargon

Clear andsimpleinormation

Aordability

LOWP

AIN

LOW IMPACT

H

IGHPAIN

HIGH IMPACT

18


19/23



Be and stayhealthy

Emotionalsupport

Share

experiences(learning)

Support a healthylie (preventative)

Reliability

Trust doctorsand insurance

Personalized care& treatment


Simple processBe ully educatedand knowledgable

Feedback romriends, amily andproessionals

Understandjargon


Aordability

LOWP

AIN

LOW IMPACT

H

IGHPAIN

HIGH IMPACT

19


20/23

Feel reassured/ confdent inability to cope


Be and stayhealthy

Personalized care /treatment

Simple process

Understand

jargon


HIGH IMPACT / HIGH PAIN

20


21/2321


22/23

To design a better way for young adults in

transition to understand & navigate healthcare, and ultimately empower them with

greater health literacy throughout their lives.

OUR GOAL

22


23/23

Analysis o current solutions

and gaps within this domainPersona developmentMapping scenarios &

identiying ailure points

Ideation and conceptgeneration

NEXT STEPS

Synthesis v4

Documents

Transcript of Synthesis v4