VladimirCustomer support

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Vladimir joined the chatVladimirHelloHow can we help youYou — Update your infoi am planning to buy world + hud + dashcamhad few questionswhat is meant by lifetime?Valdimirare your thereVladimirLifetime means that all current and future app and map updates are free and the premium status is for lifetime, there is no expiration date or recurring paymentsYou — Update your infoso how many devices i can use in paralleli have two phonesVladimirYou can use one android license on up to 3 android devicesYou — Update your infoit means three parallel devices? OR it means dat in future i can change upto three android devices in future and i will continue with sygic,for my future forth mobile i need to buy new license?Vladimirthree parallel, but these should all be your devices used by you, the license cannot be shared.It can be transferred to new ones once you replace your current ones tooYou — Update your infohow can i inform sygic team about upgrading ..do i need to inform my IMEI nos everytimeor something elseVladimirNo, you do not need to do that, you can just use your code to activate sygic on a new deviceThe license will be automatically removed from your older devicesYou — Update your infothanks..but how will you differentiate that it is new upgraded mobile or expand no. of my mobile from 2 to 22 to 3?VladimirNo, if you activate on a new device above the limit, the oldest activated device will be deactivatedYou — Update your infooh.ok. but in case of loss of my mobile,can i tell you stop sygic for particular for specific mobile?VladimirIts possible in that case, yesYou — Update your infowhat information do you need then,i mean for stopping service for lost mobile?VladimirJust an IMEI number of the deviceYou — Update your infowht i understand is that a dual sim mobile has two IMEI nos...then which one of them i need to tell you?VladimirBoth and we will find it in our system afterwardsYou — Update your infookthanks.can you explain me details for 'dash cam' servicesVladimirDashcam is an addon which records your driving. It is recording in a 5 minute loop, and if you press save or the device detects an accident, the last 5 minutes of recording will be savedYou — Update your infoit means i need to install my mobile on the dashboard with camera onVladimir

Yes, the phone needs to be installed in your car in such way that the device is able to record using its cameraYou — Update your infois such stand available on sygic site?or i need to buy it externally?VladimirWe do not sell any accessories like these, you can just purchase a mobile phone holder from a shopbut you need to make sure the camera of the phone is not covered by the phone holderYou — Update your infookplease help me with 'HUD' details as wellVladimirHUD is an addon which will show simplified and enlarged navigation instructions on the phone display, once placed under your windshield in your car, the instructions will be reflected on the windscreen.The main picture on this page shows how it works pretty muchhttp://www.sygic.com/gps-navigation/addon/head-up-displayYou — Update your infothansksdo i need to use some adhesive to keep my mobile at single place on the dashboard during running caror the display still works even if the mobile shifts slightly due to movementVladimirYes, that is advised, there are those ahesive pads which work wonderfully with the HUD addonYou — Update your infookVladimirWell, the device should be secured with adhesive at least because it may be dangerous to have it on your dashboard unsecuredYou — Update your inforight saidit works in Night only..right?VladimirYes, this depends on the brightness of your phone display, but most of phones today are not bright enough to have the reflection visible during daytimeYou — Update your infoagreedVladimirIt may work during rainy/foggy days, but on direct sunlight it is not comfortably visible, plus the phone may get hot on direct sunlightYou — Update your infotruedo sygic have package for World + HUD...ie i don't have dashcamis it negotiable:-)VladimirWe do not have a World + HUD only bundle right now, only complete with dashcam. Regarding prices, we are normally able to provide small discounts, but the packages are discounted by 50 - 70 % right now so I am not allowed to provide additional discountYou — Update your infoohlast questioni have two mobiles.i can go upto 3 android device..can i share it with my wife officially?VladimirWell, we do not allow this officially in our terms, the license is for the owner only. Though, there is no technical measurement to prevent you from sharing it with your wife. So you are able to do it, but for the future, I would recommend you to get two licenses.You — Update your infoyes ..i agree with youthanks you VladimirVladimirYou are welcomeYou — Update your infoif i buy the codefrom where i can download the softwareVladimirThe application is downloaded via the google play store directly. You can use your code afterwards to activate the Premium license plus the addons in the application

https://play.google.com/store/apps/details?id=com.sygic.auraChat rated Good

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