SV8100 – System SV8100 team Pre-Sales Support Business Line SV8100 February 2009.
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Transcript of SV8100 – System SV8100 team Pre-Sales Support Business Line SV8100 February 2009.
SV8100 – System
SV8100 team Pre-Sales SupportBusiness Line SV8100February 2009
2NEC Philips Unified Solutions www.nec-philips.com
Agenda
Overview
• Welcome, introduction• Positioning• Platform, interfaces (features)• InMail, InACD• Telephones• Networking• Hospitality• PC Pro, Web Pro• Desktop Suite• Licensing procedure• Marketing & Sales• Demo SV8100 and Apps • Business ConneCT• IP DECT• MyCalls• R2: UM8000, WLAN, TABS7
3NEC Philips Unified Solutions www.nec-philips.com
SV8100 system
Platform
use help!Check
Results
Demo?
4NEC Philips Unified Solutions www.nec-philips.com
SV8100 system
Platform
Use the many configuration optionsFor example for System report:
5NEC Philips Unified Solutions www.nec-philips.com
Always present: 1 CHS2U-EU 1 CD-CP00-EU
Default enabled in Prophix: 1 CH2U Rack mount kit 1 lk-sys-SMDR license
SV8100 system
Platform
6 slot chassis, 19 inch, 2U, power cordProcessor blade
Single rack mount chassisSMDR license
(Station Message Detail Recording for call accounting purposes)
Januari 2009: “SV8100 Starter package”
6NEC Philips Unified Solutions www.nec-philips.com
Battery(option)
Cooling fan
CPU blade
Blades: telephones, trunks, interfaces
Powersupply
Chassis
Platform
7NEC Philips Unified Solutions www.nec-philips.com
1x SV8100 CPU
5 Universal optional slotsPower Switchand LED
Expansioninterface Slot
Chassis
Platform
Front side view
Back side view
Cooling fan
External battery
FunctionalGround terminal
Mains inlet
Optional internal battery latch
8NEC Philips Unified Solutions www.nec-philips.com
Chassis
Platform
• 19 inch • 2U rack system • Blank panels for empty slots
Accent Color: • Yellow = Trunk Lines Protection for lightning surge• Blue = Extension Lines No protection for lightning
View in PCPro
9NEC Philips Unified Solutions www.nec-philips.com
Processor blade
CD-CP00
Platform
10NEC Philips Unified Solutions www.nec-philips.com
• Software is loaded into CD-CP00 memory and can be upgraded• Call control server• RTP forwarding• Built-in Device Registration Server (DRS) and SIP Server• Conference bridge server:
– 64 conference ports– Up to 32 internal / external parties per conference– ADA module required for speech recording
• Connection for daughter boards with media gateway, extended memory and voicemail server (InMail)
• USB for upgrading software or downloading system data• Ethernet for PCPro, WebPro, CTI, OAI, ACD MIS, PMS, IP Phone
– New interface in R2: OAI New middleware Microsoft OCS• 3.5mm pin jack for external sources: MoH, Back Ground Music, External
speaker, etc.• RJ61 external source control connection
Processor blade
Platform
11NEC Philips Unified Solutions www.nec-philips.com
PZ-ME50 memory expansion board • Daugther board on CPU blade
Memory expansion required in case of:• System networking (K-CCIS)• NetLink networking• Remote upgrade – without USB key• More than 64 ports / channels
(extensions and trunks)
Memory
Platform
12NEC Philips Unified Solutions www.nec-philips.com
PZ-ME50memory
Port capacity license
Maximal number of ports
TDM IP
TotalPhone Trunk Total Phone Trunk
Not Mounted
None 64 64 64
Mounted None 128 512 200
Mounted256 Port License
256 200 256 512 200
MountedUnlimited
Port License512 200 512 512 200 512
Platform
• 256 / unlimited port license upgrade requires SV8100 reboot• InMail in SV8100 without memory card (PZ-ME50) 8 ports • InMail in SV8100 with memory card (PZ-ME50) 16 ports
13NEC Philips Unified Solutions www.nec-philips.com
Port calculation
Platform
Example: SV8100 with 200 DT310 telephones
Configuration:
More than 128,But less than 256:• 256 cap.license
More than 64:• Enh.memory
14NEC Philips Unified Solutions www.nec-philips.com
Port calculation
Platform
Example: SV8100 with 200 DT310 telephones
14 blades:
• 1x CC-CCPU
• 12x CD-16DLC12x16 = 192
• 1x CD-8DLC192+8 = 200
15NEC Philips Unified Solutions www.nec-philips.com
Port calculation
Platform
Example: SV8100 with 300 DT310 telephones
TDM
For >256 ports (trunks + ext):
• 256 cap.license• Unlimited port lic• Enhanced mem
16NEC Philips Unified Solutions www.nec-philips.com
Example: SV8100 with 214 analogue ports, 1 ISDN PRI card plus• InMail with 10 VM users and 4 sim. voice prompt languages
Qty Item Prophix Cap Lic 1 CPU, 1xBS10, 2xBS11 CD-CP00-EU, PZ-BS1x 3 Rack mount CH2U Rack mount kit 3 Chassis CHS2U-EU 1 ISDN PRI card CD-PRTA 3013 Analogue line card CD-8LCA 104 (13x8)13 Analogue line card (daughter) PZ-8LCE 104 (13x8) 1 Analogue line card CD-4LCA 4 1 Combination blade CD-LTB 2 1 Extended memory PZ-ME50-EU 1 InMail PZ-VM21 plus modem 16 (me50) 1 Voicemail software AKS InMail EU 1 Extra simultaneous language lks-vm-language1-lic 10 User license lks-vm-user1-lic ____ + 1 256 port capacity lk-sys-256 port-lic 260 (>256) 1 Unlimited port capacity lk-sys-unlimt port-lic
• InMail without memory card (PZ-ME50) 8 ports; With ME50 16 ports
Platform
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Expansion system
Controlling system
Expansion
Platform
• Expansion system supports 6 optional slots• Max. 4 chassis per system
• All blades can be replaced while SV8100 is powered up: – Except CD-CP00, PZ-BS10/11, PZ-ME50, PZ-xxIPLA, PZ-VM21
• To remove any of these blades, SV8100 must first be powered down
PZ-BS11Installed on each
expansion chassis
PZ-BS10Installed in
EXIFU slot
18NEC Philips Unified Solutions www.nec-philips.com
Expansion• EXIFU = EXpansion InterFace Unit• Enables CCPU to transmit and receive data to additional chassis• EXIFU cable is used to connect:
• the controlling chassis and its PZ-BS10 interface • to the 2nd, 3rd, and 4th PZ-BS11 interface
• Special cable for SV8100 (1.2 m)
PZ-BS10
SV8100 chassis
Platform
19NEC Philips Unified Solutions www.nec-philips.com
80 ports 160 ports 320 ports
19 inch chassis
2 sets of chassis
512 ports
IP expansion512 port
IP connection
4 sets of chassis
TDM:• Max. 80 terminals per 2U chassis due to power restrictions• Max. 4x19” chassis (1CPU + 23boards) in single node• Max. capacity requires multiple nodes, connected by NetLink
6 slot 1 PSU
12 slot 2 PSU
24 slot 4 PSU
NetLink TDM512 ports 512 ports 512 ports 512 ports IP
SV8100 capacity
Platform
9.5 inch chassis
3 slot 1 PSU
XX
20NEC Philips Unified Solutions www.nec-philips.com
Port calculation
Platform
Example: SV8100 with 3 analogue, 13 digital, 25 IP extension interfaces
TDM port allocation in blocks of 4 3 An = 4, 13 Dig = 16, 25 IP = 25 ports
Qty Item Prophix 1 CPU blade CD-CP00-EU 1 Rack mount CH2U Rack mount kit 1 Chassis CHS2U-EU 1 Patch panel 24 Port patch panel 1 Cable RJ21X-6xRJ61X 4.5 mtr. 1 Digital extension interface blade CD-16DLCA 1 Analogue extension interface blade CD-4LCA 1 VoIP media gateway PZ-32IPLA 25 IP terminal licenses lk-sys-ip-terminal-1-lic 3 Analogue phone BaseLine 13 Digital phone DTL-2E-1P(BK)TEL 25 IP phone ITL-2E-1P(BK)TEL
21NEC Philips Unified Solutions www.nec-philips.com
Boundaries
# chassis1
cpu1
no cpu2 3 4
# slots for interface packages 5 6 11 17 23
CHS2U 19” chassis 1 1 2 3 4
PZ-BS10 expansion 3 jack 1 0 0 0 0
PZ-BS11 expansion 1 jack 0 1 1 1 3
CHS large battery box 1 1 2 3 4
CHS2U fan box set 1 1 2 3 4
CD-CP00 CPU blade 1 0 0 0 0
PZ-32IPLA VoIP Media GWPZ-64IPLAPZ-128IPLA
1 0 0 0 0
PZ-ME50 memory expansion 1 0 0 0 0
PZ-VM21 voice mail 1 0 0 0 0
Platform
22NEC Philips Unified Solutions www.nec-philips.com
lk-sys-256 port-liclk-sys-unlimt port-lic
lk-sys-ip-terminal-1-liclk-sys-ip-terminal-SIP1-liclk-sys-ip-trunk1-lic
lk-sys-netlink1-liclk-sys-feature-networking-liclk-sys-KCCIS-ip-lic
lk-sys-SMDR-liclk-sys-HM-liclk-sys-1st-CTI1-liclk-sys-3rd-CTIlk-sys-OAI-lic
SV8100 licenses
Licensing
lks-VM-user1-liclks-VM-language1-liclk-sys-ACD-PEVENT-licACD Client
lks-desktop suite-softphone1-liclk-desktop suite-enhancepkg1-liclk-desktop suite-PC Assistant1-liclk-desktop suite-PC Attendant1-lic
lk-sys-LCS-BMG-client1-liclk-server-LCS-CSTA-client1-liclk-server-SOAP-lic
lks-pva-conf-port1-liclks-pva-conf-pva-enhancement pkg-liclks-pva-IVR-port1-lic
Rls 2
23NEC Philips Unified Solutions www.nec-philips.com
A 60 day trial can be turned on:• A Timer starts from when the trial is first activated. • If the CCPU is powered off, the timer stops• Each time the CPU is powered off and back on, 1 full day is removed
from the 60 day trial• Licenses available during 60 day trial are listed on next slides
Demo licenses:• NECP can issue temporary licenses• Can be issued as part of a promotion or sales campaing
Tempory licenses
Licensing
24NEC Philips Unified Solutions www.nec-philips.com
CCPU - (without PZ-ME50 card)
Description Trial Trial expired Licence information
Max Ports (Trunks or Extensions) 64 max 64 Max N/A
Max InMail Ports 8 max 8 Max N/A
InMail Mailbox 64 max 0 Per mailbox
InMail Language 17 1 3 Languages by default
ACD P-event 1 0 Enable
ACD Agent 64 max 0 Per Agent (Logged on)
IP Trunks 64 max 0 Per Channel
IP Terminal (SIP-MTL) 64 max 0 Per Terminal (DT700)
IP Terminal (NGT) 64 max 0 Per Terminal (Aspire IP)
IP Terminal (SIP- 3rd Party) 64 max 0 Per Terminal (3rd Party)
CTI 1st Party 64 0 Per Client
CTI 3rd Party Activation 1 0 Per System
CTI 3rd Party Client 64 0 Per Client
SMDR 1 0 Per System
Hotel PMS 1 0 Per System
AspireNet 50 0 Per System
NetLink 50 0 Per System
25NEC Philips Unified Solutions www.nec-philips.com
CCPU - (with PZ-ME50 card)Description Trial Trial expired Licence information
Max ports (trunks or extensions)712 max (200 /512)
128 Max Upgrade to 256 Ports
Upgrade to 712 (200/512) ports
Max InMail Ports 16 max 16 Max N/A
InMail Mailbox 512 max 0 Per mailbox
InMail Language 17 1 Per Language
ACD P-event 1 0 Enable
ACD Agent 256 max 0 Per Agent (Logged on)
IP Trunks 128 max 0 Per Channel
IP Terminal (SIP-MTL) 512 max 0 Per Terminal (DT700)
IP Terminal (NGT) 512 max 0 Per Terminal (Aspire)
IP Terminal (SIP- 3rd Party) 512 max 0 Per Terminal (3rd Party)
CTI 1st Party 128 0 Per Client
CTI 3rd Party Activation 1 0 Per System
CTI 3rd Party Client 512 0 Per Client
SMDR 1 0 Per System
Hotel PMS 1 0 Per System
AspireNet 50 0 Per System
NetLink 50 0 Per System
26NEC Philips Unified Solutions www.nec-philips.com
• Installation options• System options• Networking interfaces• Trunk interfaces• Extension interfaces• System expansion
Agenda• System mounting• Patch panel• Battery backup
SV8100 system
27NEC Philips Unified Solutions www.nec-philips.com
Options• None
• Rack mount
• Floor stand
• Wall mount
System mounting
Installation options
Prophix termsNo mount kit
CH2U Rack mount kit (default)
CHS Base unitCHS2U Joint bracket kit
CHS1U/2U Wall mount kit
SV8100 HW manual mentions more mounting options
28NEC Philips Unified Solutions www.nec-philips.com
• Default in Prophix• Controlling chassis
with processor blade
• Controlling chassiswith processor blade
• 3x expansion chassis, no processor blade
Rack mount
Installation options
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CHS base unit
Floor stand
Installation options
Consists of:• CHS Base unit • CHS2U Joint metal bracket kit
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Wall mount
Installation options
• Ensure the wall can support total weight
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Patch panel
Installation options
Option24 port patch panel:• RJ21 6x RJ61 cable (4.5 meter)
Note: ISDN PRI blades does not use RJ61
From SV8100 boards• 6x physical RJ45
connector• RJ61 wiring applied
To patch panel• 1x RJ21 connector• 50 wires / pins• Connected to patch
panel
From patch panel• Physical
connecters to individual phones and trunks
32NEC Philips Unified Solutions www.nec-philips.com
• Two types of power factors exist:1. Board power factor2. Terminal power factor
• Use power factor to determine upper limit for 1 chassis
Power consumption
Installation options
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Backup battery
Installation options
Battery on CPU blade:• Retains clock, calendar, last nr redial buffers for each
station during CPU power lossSettings retained for 3 years (fully charged battery)
Internal battery into SV8100 chassis:• Keeps 1 chassis / 24 terminals running for about 10
minutes• Short-term survivability in case of mains power failure• Per chassis maximal 1 internal battery• 2 batteries into CHS2U battery mgt kit • Means: 2 x 12 VDC / 2.3 Ah = 24 VDC / 2.3 Ah
Battery life time infuenced by often power failing, location temperature, etc. Advise: Replace batteries every 3 years
An alarm is raised when the batteries are failing
34NEC Philips Unified Solutions www.nec-philips.com
Short term backup:
Internal backup battery
Installation options
• Connect battery cables to batteries
• Connect CHS2U battery cable to battery connector
• Install CHS2U battery mgt kit into CHS2U
SV8100
35NEC Philips Unified Solutions www.nec-philips.com
External backup battery
Installation options
• Optional, locally procured source• Provides power in event of power
failure• CHS Large Batt Box has backup
time of 3 hours for 30 terminals
36NEC Philips Unified Solutions www.nec-philips.com
External backup battery
Installation options
Complete installation
described in HW manual
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• Installation options• System options• Networking interfaces• Trunk interfaces• Extension interfaces• System expansion
Agenda
• IP gateway resources• System options• Embedded applications• Auxilary interfaces• External application interfaces• In-skin network components
SV8100 system
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SV8100 system
IP gateway
IPLA
ME50
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Daughterboard on CPU blade
PZ-32IPLA: 32 channelsPZ-64IPLA: 64 channelsPZ-128IPLA: 128 channels
Only 1 IPLA per CPU blade• Ethernet interface via CPU
blade• No upgrade possible
Max # sim. trunks in SV8100: • Pure IP 128 trunks• IP & TDM 200 trunks• Rls 2 >200 trunks
SV8100 system
IP gateway
• Someone can program more trunks but assign the IPLA channels not exclusive, so creating a pool with blocking chance
40NEC Philips Unified Solutions www.nec-philips.com
Required for:• Calls between IP phones and TDM phones (not for TDM to ISDN trunk)• Calls to and from IP trunks• K-CCIS, NetLink• IP Feature Networking / AspireNet (VoIP)
R2: sRTP on DT700 phones:• Needs enabling on IPLA and on the phone itself• Encryption of voice and signalling
Supported codecs:• G711, G722, G723.1, G726, G729ab• G3 Fax, iLBC (Internet Low Bitrate Codec, freeware)• No T.38 support• G.723.1 without encryption 24 / 48 / 96 (iso 32 / 64 / 128)
G.723.1 with encryption 16 / 32 / 64Other codec with encryption 24 / 48 / 96
SV8100 system
IP gateway
41NEC Philips Unified Solutions www.nec-philips.com
• Prophix automatically generates required IP gateway channels• Professional users can decide to deviate from standard calculations or
anticipate on future enhancements
Example: – SV8100-1: 34 channels = PZ-64IPLA– SV8100-2: 12 channels = PZ-32IPLA
Required # channels is based on (common platform) Erlang calculations: • 0.09 Erlang external traffic, 0.06 Erlang Internal traffic• 0.02 Erlang feature traffic per user; 0.105 intra-node traffic • 0.02 Network traffic, 0.5% blocking probability
SV8100 system
IP gateway
42NEC Philips Unified Solutions www.nec-philips.com
O&M NIC port (10/100M) is built-in on CPU blade:• Linked with LAN / WAN to work with PCPro, SMDR, OA, etc.
IPLA has VoIP NIC port with Gigabit Ethernet:• Linked with LAN / WAN for control signaling and voice signaling (RTP)
for IP terminals
Management and speech on different ports
SV8100 system
IP ports
43NEC Philips Unified Solutions www.nec-philips.com
IP ports
SV8100 system
• Separate (V)LANs for voice and management improved security
SV8100
Voice Management LAN(e.g. 192.168.1.0/24)
signalingvoice
open application i/fPMS i/fmaintenance
BCT server
Voice LAN(e.g. 10.0.0.0/20) Customer data LAN
(e.g. 172.16.0.0/24)
BCT-clients
no access
“Clients” for these info streams must be in the “Voice Mgt LAN”.
Default gateway address can not be configured.
44NEC Philips Unified Solutions www.nec-philips.com
SV8100
• SV8100 relations:
SV8100 system
In-skin Router
In-skin Switch
In-skin Media GW
In-built10/100 Mb
IP ports
45NEC Philips Unified Solutions www.nec-philips.com
• Installation options• System options• Networking interfaces• Trunk interfaces• Extension interfaces• System expansion
Agenda
• IP gateway resources• System options• Embedded applications• Auxilary interfaces• External application interfaces• In-skin network components
SV8100 system
46NEC Philips Unified Solutions www.nec-philips.com
Remote upgrade:• Enable it if remote software upgrade for the system
should be supported• Prophix assures the required memory (PZ-ME5) will
be available in the system
Integrated modem:• Enable it if an integrated modem for dial-in over
analogue line is required• Prophix assures the required modem supporting
card (PZ-VM21) will be available in the system
System options
SV8100 system
47NEC Philips Unified Solutions www.nec-philips.com
SV8100 – Release 2
SV8100 system
3 slot KSU:• Put on the market because of attractive pricing • 1 CPU blade • All telephone functions of SV8100 (NetLink, InMail, InACD, etc)• 2 blades for trunk, extension or application• PSU-A1 power supply unit• No additional chassis (no expansion)• On board VoIP resources• On board Voice Mail
KSU must be installed and placed vertically:• A desk mount unit is available for vertical placement• No fan (forced cooling) available• No 19” rack mounting possible
48NEC Philips Unified Solutions www.nec-philips.com
• CD-PVAA blade: Multimedia Conference Bridge • Any intercom or outside caller calls CD-PVAA to place a multiparty
conference call• CD-PVAA blade supports one 8-party or two 4-party conferences• Max. 2 blades per SV8100• DSP-based amplification provides a higher quality conference call
• Max. 16 voicemail ports are available
• CD-PVAA reduces this number by 8 or 16 depending on license
• Each CD-PVAA blade reduces the number of stations by 8 or 16 depending on license
SV8100 – Release 2
SV8100 system
49NEC Philips Unified Solutions www.nec-philips.com
SV8100 manuals• SV8100 system hardware manual• SV8100 Features manual• Diagnostics manual
• Multiline telephone users guide• Single line telephone users guide• Type A (retro keypad) with Aspire
user guide• Bluetooth handset user guide
• VoIP manual plus networking
• InRouter installation manual• InSwitch Gigabit PoE switch manual
• InMail system manual• InMail user guide• InMail system administrator guide
• InACD manual
• MyCalls installation manual• MyCalls user guide
• Hotel manual• Hotel receptionist guide• Hotel user guide
SV8100 manuals are available on BusinessNet!
SV8100 system
50NEC Philips Unified Solutions www.nec-philips.com
SV8100 manuals• Licensing procedure• CTI installation manual
• Desktop Suite applications installation manuals• Business ConneCT SV8100 integration manual
• DECT handset C124 user guide• DECT handset G355 user guide• DECT handset G955 user guide
• NEC SIP DECT customer engineers manual• NEC SIP DECT administrator guide
• Mobile extension user guide• Wireless LAN Handset (MH240) user guide
More manuals will be created (Rls 2)
SV8100 system
51NEC Philips Unified Solutions www.nec-philips.com
SV8100 courses• SV8100 Basic • SV8100 Migration • SV8100 Migration UK Only• SV8100 VoIP Introduction • SV8100 VoIP Extension/Networking • SV8100 VoIP Introduction• SV8100 Hotel Integration• SV8100 MyCalls Basic• SV8100 MyCalls Advanced/Enterprise• SV8100 MyCalls ACD/Agent Control• SV8100 MyCalls call Recorder
• SV8100 InMail• SV8100 Desktop Applications• SV8100 IP DECT Configuration• SV8100 IP DECT Survey• SV8100 IP DECT Configuration• SV8100 IP DECT Survey• InSkin Hub and InSkin Router• Aspire Basic Course• XN120 Basic Course• XN120 Basic Course
SV8100 system
52NEC Philips Unified Solutions www.nec-philips.com