MouthShut.com conduct's exclusive e-tailing consumer survey for Businessworld Magazine.
Survey on E-tailing
Transcript of Survey on E-tailing
-
8/12/2019 Survey on E-tailing
1/24
-
8/12/2019 Survey on E-tailing
2/24
Survey on why people
are moving towards
e-tailing?
Rofikul Islam
Roll noIMB10515
Mba- 4th
-
8/12/2019 Survey on E-tailing
3/24
Introduction In the ultra modern period , people are sobusy with their utmost valuable packed up
schedule that they don`t have the time to
have fun, to entertain and even for shopping,this is where the concept of e-tailing derived
and becomes the bless for those people.
There are a few factors responsible for which
a segment of people are approaching
towards this concept, as followings-
-
8/12/2019 Survey on E-tailing
4/24
Utmost responsible factors
1. Refund of money with customer`s
consent
2. Discount up to 90%
3.Maintenance purpose
4. Backdated products
-
8/12/2019 Survey on E-tailing
5/24
5. EMI opportunity
6.Tracking and safety opportunity
7. Cash on delivery etc.
-
8/12/2019 Survey on E-tailing
6/24
Refund of money
0
2
4
6
8
10
12
Good Very good Average Bad Very bad
Good
Very good
Average
Bad
Very bad
-
8/12/2019 Survey on E-tailing
7/24
Discount
0
1
2
3
4
5
6
7
8
Good Verygood
Average Bad Very bad
Good
Very good
Average
Bad
Very bad
-
8/12/2019 Survey on E-tailing
8/24
Maintenance
0
1
2
3
4
5
6
7
8
Good Verygood
Average Bad Very bad
Good
Very good
Average
Bad
Very bad
-
8/12/2019 Survey on E-tailing
9/24
Backdated product
0
1
2
3
4
5
6
7
8
9
Good Verygood
Average Bad VERYBAD
Good
Very good
Average
Bad
Very bad
-
8/12/2019 Survey on E-tailing
10/24
EMI opportunity
0
1
2
3
4
5
6
7
8
9
10
Good Verygood
Average Bad Very bad
GOOD
Very good
Average
Bad
Very bad
-
8/12/2019 Survey on E-tailing
11/24
Track and safeties
0
1
2
3
4
5
67
8
9
10
Good Very good Average Bad Very bad
Good
Very good
AVARAGE
Bad
Very bad
-
8/12/2019 Survey on E-tailing
12/24
Cash on delivery
0
2
4
6
8
10
12
14
Good Verygood
Avarege Bad Very bad
Good
Very good
Avarege
Bad
Very bad
-
8/12/2019 Survey on E-tailing
13/24
Conclusion on factorsOn 1st factor
Survey%20on%20E-tailing.pptx#6. Refund ofmoney
As per the diagram , most of the intervieweevoted for V.G and G for this factor . So I cansay ,this factor is a strong contestant amongthe factors.
http://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptx -
8/12/2019 Survey on E-tailing
14/24
On 2ndfactor
Survey%20on%20E-tailing.pptx#7.
Discount
From the related diagram we can find
mixed bag response in respect of this
factor .So I can grade it as a fairly good
factor.
http://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptx -
8/12/2019 Survey on E-tailing
15/24
On 3rdfactor
Survey%20on%20E-tailing.pptx#8.
Maintenance
From the diagram , again we can find a
mixed bag response for the Maintenance
factor. So I can grade it as an average
one.
http://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptx -
8/12/2019 Survey on E-tailing
16/24
On 4thfactor
Survey%20on%20E-tailing.pptx#9.
Backdated product
As per the diagram, most of the vote goes
with Ave.., V.G and good. So overall I can
grade it as a good one.
http://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptx -
8/12/2019 Survey on E-tailing
17/24
On 5thfactor
Survey%20on%20E-tailing.pptx#10. EMI
opportunity
If we follow the market survey , we can
find that most of the votes goes with V.G ,
GOOD and AVA SO overall I can grade
it as another stronger contestant among
the attention drawing factor.
http://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptx -
8/12/2019 Survey on E-tailing
18/24
On 6thfactor
Survey%20on%20E-tailing.pptx#11. Track
and safeties
Again another which half votes along
with GOOD , V.G and the half almost with
average . So in this case we can find
another good responsive factor in terms
of attracting attention.
http://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptx -
8/12/2019 Survey on E-tailing
19/24
On 7thfactor
Survey%20on%20E-tailing.pptx#12.
Cash on delivery
As per the survey, nothing to say against
this factor. On men view it has got the
rate of 7, 12 and 1. according to most of
them it is absolutely green and nothing to
comment on this.
http://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptxhttp://localhost/var/www/apps/conversion/tmp/scratch_4/Survey%20on%20E-tailing.pptx -
8/12/2019 Survey on E-tailing
20/24
ConclusionSo , After having a thorough
market survey ,I come to know thatfollowing are the most and utmost important
factor for peoples attraction towards E-tailing-
EMI opportunity
Cash on delivery
Refund policy And tracking facility
-
8/12/2019 Survey on E-tailing
21/24
And backed by the the minor factors likes
of1. Always free shipping
2. 30 days replacement opportunity
3. E-g ift voucher up to Rs- 25-10,000s
4. Availability of almost every essential item5. And obviously convenience and 24*7 h. of
service.
-
8/12/2019 Survey on E-tailing
22/24
-
8/12/2019 Survey on E-tailing
23/24
-
8/12/2019 Survey on E-tailing
24/24