Supporting Staff by Building Organizational Resilience
Transcript of Supporting Staff by Building Organizational Resilience
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Vicarious Trauma, Compassion Resilience, and Organizational Response
Supporting Staff by Building
Organizational Resilience
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Vicarious Trauma or Compassion fatigue or….
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Vicarious trauma
“The transformation that occurs in the inner experience of the worker that comes about as a result of empathetic engagement with a client’s trauma”
u (Pearlman & Saakvitne, 1995)
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This is our work
In a survey of 148 counselors, Schauben and Frazier (1995) found that those who worked with a higher percentage of sexual violence survivors reported more symptoms of posttraumatic stress disorder and greater disruptions in their beliefs about themselves and others.
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The Impact of Trauma on the Trauma Worker
“When trauma workers open their hearts to hear someone’s story… their belief systems are challenged and they are changed” (Pearlman & Saakvitne, 1995, p. 25).
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Vicarious trauma
Physiological symptoms may resemble post traumatic stress disorderuIntrusive symptoms uDetachment symptoms
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“Preliminary findings indicate that participants were definitely experiencing vicarious trauma as a result of this work, but we also are finding that when people perceive their organizations to be supportive, they experience lower levels of vicarious trauma.”
Golie Jansen in WCSAP Digest on Vicarious Trauma and Its Impact on Advocates, Therapists and Friends
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Organizational Trauma and Healing by Pat Vivian & Shana Hormann
Much of the following information is adapted from Pat Vivian and Shana Hormann, 2014-2016
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Organizational Perspective
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Pat Vivian and Shana Hormann2014
Individual-Work-Culture Connection
Organizational Culture
The Work Itself
Individuals Attracted to The Work
Intensity
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Organizational Trauma
uOrganizations, like individuals, can be traumatized.uOrganizational trauma can be a
barrier to building a culture of trauma-informed care and to providing services.
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Sources of Organizational Trauma
u Single catastrophic event
u Ongoing wounding (internal or external)
u Redemptive nature of the work
u Empathic nature of the work
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Exacerbating Factors
u Limiting attitudes and worldview
u Organizational amnesia
u Unproductive relationships between organization and environment
u Unrecognized wounding from trauma
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Characteristics of a Traumatized Organization
u Closed boundaries
u Stress and anxiety contagion
u Worldview and identity erosion
u Depression, despair and loss of hope and trust
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Characteristics of a Traumatized Organization
u Cumulative discouragement
u Cyclical burnout of staff and leaders
u Regularity of re-traumatizing triggers
u Anxiety-based conversations and decisions
u Ongoing instability
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Resiliency Factors
u Strong core identity
u Organizational esteem
u Facilitating structures and processes
u Positive connection to peer agencies
u Hopeful and energetic leadership
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Leadership in Building and Supporting Resilience
u Act as a role model
u Recognize & acknowledge trauma
u Ensure safety & contain anxiety
u Integrate trauma in affirming & meaningful ways
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Leadership in Building and Supporting Resilience
u Offer optimism, confidence & energy
u Build on strengths & bolster organizational esteem
u Institute facilitating structures & processes
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Leadership in Building and Supporting Resilience
u Open the organization to new energy & information
u Set priorities to move forward
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Organizational ResponseRequires Facilitating
Structures and Processes
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Organizational Response
CultureuWork towards deep equityuCenter people over
processesuLiberatory practices
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Organizational Response
CultureuAcknowledge impact of
traumau“Normalize” the effect of
working with traumauCreate opportunities for
self-care
Kulkarni & Dalton
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Organizational Response
WorkloaduVary
uAllow for other activities such as education and outreach – e.g. not just direct service
uCollaborate and connect
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Organizational Response
Work environmentuPhysically safe uPersonal controluSpace to rest and retreat
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Organizational Response
uEducationuTrauma-specific uEducation on how clients
can address trauma can also help address vicarious trauma
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Organizational Response
Group supportuInformal debriefinguCISD in some circumstancesuTeam-buildinguPeer support uExternal supports
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Organizational Response
Trauma-Informed SupervisionuVicarious trauma addresseduPerformance supervision
separate from supportive supervisionuOutside clinical support
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Organizational response builds
Staff supportbuilds
Survivor healingbuilds
Community resilience
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Our Sincere Thanks to:
u Our six SADI Project Sites
u Minnesota Indian Women’s Sexual Assault Coalition
u National Organization of Asian and Pacific Islanders Ending Sexual Violence
u National Sexual Violence Resource Center
u Resource Sharing Project of IowaCASA
u Sisters of Color Ending Sexual Assault
u Office on Violence Against Women
u Dr. Stephanie Townsend
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Learn more!
Materials and resources available at www.nsvrc.org/SADI or http://www.resourcesharingproject.org/sexual-assault-demonstration-initiative
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This publication is supported by Grant No. 2009-TA-AX-K011 awarded by the Office on Violence Against Women, U.S. Department of Justice. The
opinions, findings, conclusions, and recommendations expressed in this
publication are those of the author and do not necessarily reflect the views of the Department of Justice, Office on
Violence Against Women.