Support Services for Education Providers 2015-16...Services For Schools 2015 2016 pg 52-53 pg 57...

Support Services for Education Providers 2015 - 2016

81 of service users

have rated us as good or

better 2014 survey of customers

Services For Schools 2015 2016

Foreword Contents Key

C

A M

P S

Sp

In each section you will find next to the service name Primary Maintained

a series of circled letters Each letter signifies the type Secondary Academy of school that can purchase from the provider Special College

P

S

Sp C

A

M

CAMP S Sp

Quality Standards and Key Performance Indicators pg 4-5

School Improvement and Curriculum Support Services Havering School Improvement Services

-Primary Offer pg 6-7 bull bull bull bull -Secondary Offer pg 8-9 bull bull bull

Educational Computer Centre -Computing Support and other ICT Solutions pg 10-13 bull bull bull bull bull bull

It is my pleasure to launch the 2015 ndash 2016 edition of the councilrsquos Support Services for Education brochure Ethnic Minority Achievement Team Here you will find comprehensive information on the services available to education establishments both in -Primary Offer pg 14-15 bull bull bull bull Havering and beyond In all there are now 37 service offers available from 26 service providers and we -Secondary Offer pg 16-17 bull bull bull bull regularly review our offerings in conjunction with our education partners to identify additional service needs Education Human Resources pg 18-21 bull bull bull bull bull bull One key feature of our support service offer this year is the introduction of a Brokerage Service for Havering Music School pg 22-23 bull bull bull bull bull bull education providers We remain committed to supporting you in ensuring that procurement risks are Adult College pg 24-25 bull bull bull bull bull bull minimised irrespective of the providers you choose for services that are not provided by our in-house teams Attendance Behaviour amp Traveller Education Service pg 26-27 bull bull bull bull bullIn this way you can access a range of quality assured and market tested providers that can be used with Alternative Provision Service (New) pg 28-29 bull bull bull bull confidence I encourage you to contact a member of the business support team for more information and Havering Governor Services pg 30 bull bull bull bull bull bullhow to subscribe to this service

Premises Technical and and Asset Management ServicesThe council is committed to ensuring you receive the highest possible standard of service from in-house

Schoolsrsquo Health amp Safety Advisory Service pg 31 bull bull bull bull bull bullteams and partner organisations In 2014 we formalised the mechanism to allow you to rate our service Emergency Planning and Business Continuity Service (New) pg 32-33providers by means of a customer satisfaction survey completed via the services for schools portal bull bull bull bull bull bull

wwwhaveringeducationservicescouk The survey results show that the majority of our in-house Education Buildings Design amp Maintenance Services pg 34-35 bull bull bull bull bull services are highly regarded by education providers with 81 of participating schools rating the collective Education Asset Management (Academies) pg 36-37 bull bull bull bull bull service offering as good or better There were also areas where the standard of service was less than what Security Response and Patrol Service pg 38-39 bull bull bull bull bull bull we would expect and we are working with the identified service areas to improve delivery I would like to Premises Advisory and Monitoring Service pg 40-41 bull bull bull bull bull bull encourage all education providers to take part in the 201415 services survey which will run between Grounds Maintenance Services pg 42-43 bull bull bull bull bull bullJanuary 2015 and February 2015 Wersquore very keen to ensure that your views about our services are at the Waste and Recycling (Street Care) (New) pg 44-45 bull bull bull bull bull bullheart of improvement drives that we undertake

Administrative and Finance ServicesPlease continue to let us have your views about areas that are working well services that you feel could be

Finance Support Service pg 46-47 bull bull bull bull bull bullchanged or improved in the future and any new services that you feel we should be offering Our Business Finance Support Service - Pooled funding opportunities (New) pg 48 bull bull bullDevelopment Manager for Traded Services Shola Omogbehin and the Business Support Team are always

available to assist you in accessing services or with any queries that you may have I will also encourage you SIMS Support Service pg 50-51 bull bull bull bull bull bull to use the series of continuous improvement forums organised throughout the year so we can continue Payroll Service pg 52-53 bull bull bull bull bull bull tailoring our provision to meet your needs Communications pg 54 bull bull bull bull bull bull

Printing Services pg 55 bull bull bull bull bull bullFinally I will like to reassure you that as a Local Authority regardless of your education sector we are committed to continue working in partnership with you to help achieve our collective aspiration of excellent Operational Procurement Service (Maintained) pg 56 bull bull bull bull bull bull service and excellent outcomes for children and young people Free School Meals Eligibility Checking Service pg 57 bull bull

General Insurance and Risk Management pg 58-59 bull bull bull bullWe are very proud of our brand of support services and I do hope that you will continue to purchase our Internal Audit Health Check (New) pg 60 bull bull bull bull bullservices so that we can build on and improve the range of services offered in future years Pupil and Staff Wellbeing Services

Yours faithfully Havering Catering Services pg 61 bull bull bull bull bull bull Occupational Health (Medigold) pg 62 bull bull bull bull bull Passenger Travel Services pg 63 bull bull bull bull bull bull Swimming Pool Services pg 64 bull bull bull bull bull bull Swimming Instructions pg 65 bull bull bull bull bull bull

Joy Hollister Hornchurch Athletics (New) pg 66-67 bull bull bull bull bull bull Group Director Children Adults and Housing Brokerage Service (New) pg 68-70 bullbull bullbull bullbull bullbull bullbull bullbull

Customer Support pg 71


Quality Standards and Key Performance Indicators

Introduction

The standards set out below have been developed in consultation with

traded services staff taking into account feedback given by school stakeholders The

aim is to provide a basis upon which the councilrsquos in-house services can match themselves against External service

providers who appear in the brochure will also be required to meet these standards

These standards will be monitored through a series of continuous improvement forums scheduled

throughout the year

Aspect A - Competencies and Professional Conduct

Aspect B - Customer Feedback and Complaints Handling

Aspect C - Contract and Communications

You will be able to contact an appropriate member of our staff via telephone from 830 ndash 430pm Monday to Friday

All calls answered from 830 ndash 430 Monday to Friday

Variations may occur regarding specific services and this will be publicised by individual services

All schools will be offered a contract review meeting 100 of schools offered an annual contract review meeting

100 of participants rate the meetings as being of value to them

Meetings planned to negotiate new contracts review existing contracts or resolve contractual issues will be minuted using standardised Havering Education Services proforma These will be circulated to clients for approval within 5 working days

All contract related meetings recorded on a standardised format

100 of customers taking part in contract meetings acknowledge receipt of minutes within 5 working days time frame

All traded services deliver the advertised service package in the timeframe agreed and to the expected standard

100 fulfilment of Service Specifications to advertised standards

All services clearly identify the outcomes that the receiving school or academy will derive from their service provision These will be communicated to the customer prior to service delivery

100 of customers made aware of the outcomes of services procured

Any unexpected interruptions or delays to the delivery of a service will be communicated explained and discussed with the affected customer

100 of affected schools customers kept informed about interruptions or delays in service delivery

All traded service teams follow an after sales review protocol to assess customer satisfaction post purchase

100 of customers contacted within 5 working days of purchasing services

100 of customers contacted within 2 weeks of delivery of a service provision

Telephone and email enquiries are acknowledged within 24hrs of receipt and an appropriate response sent no later than 3 working days

100 of customers satisfied that enquiries are acknowledged within published time frame

Traded services staff comply with agreed lsquocross sellingrsquo protocols and are sufficiently aware of the collective offer to enable the effective signposting of customers to other services within the Havering Education Services to schools portfolio

100 of customers signposted to additional lsquocross servicersquo buying opportunities

All services advertise an emergency contact arrangement during working hours

Contact number clearly and visibly available on service online page

Our online trading portal and online resources will be regularly maintained and updated as required to ensure that all information including prices is accurate and timely to empower and inform customer choice

Services information reviewed and updated no later than 3 months before the procurement window opens for school purchases

All information is presented clearly free from jargon and without ambiguity All direct communication with customers will be tailored to suit the individual need and that the most appropriate medium is agreed and used

All customer bound information presented consistently and reflect the Havering Education Services branding and house style

Standards Performance Indicators

Standards

We will ensure that

Performance Indicators

Measurable benchmarks of our performance

Suitably qualified and experienced staff will be deployed All staff are recruited in accordance with corporate to deliver our services recruitment and safeguarding guidelines

Staff offering advice have in-depth knowledge and 100 of schools and academy customers satisfied understanding of your school and local context with the level of knowledge and understanding of staff

Senior Managers and Advisers will have expert 100 of customers procuring services requiring senior knowledge in their field of work managers and advisers satisfied with lsquoexpertrsquo input

All staff deal with customers in a courteous and professional 100 of customers rate our staff professional manner treating all our customers with respect and dignity behaviour as good or excellent


We conduct a customer satisfaction evaluation annually At least 50 of schools participate in annual survey The result will be published on our website and the feedback used to improve service delivery and quality

We will publish an annual report that presents the Traded Services Report made available to all customers effectiveness of the traded services in terms of levels of in a suitable format and media procurement customer satisfaction and value for money This will highlight key areas for improvement with clear milestones

All complaints are dealt with in line with the traded 100 of customer complaints acknowledged within 1 services complaints procedure linked with the corporate working day procedure We will strive to resolve any problems before they escalate to a formal complaint

100 of complaints resolved within 10 working days

Where outstanding issues remain 100 of affected customers kept up to date on progress towards resolution

4 5


A

M

P

Sp

77

Havering School Improvement Services for Primary and Special Schools and Academies Havering School Improvement Services This service has a long and proud history of supporting schools to bring about continuous and sustained improvement in

bull Teaching and Learning

bull Standards and Achievement

bull Leadership and Management

bull Curriculum and Assessment

The team has been consistently graded highly for education services and is comprised of highly experienced dedicated and well-regarded former headteachers and Ofsted inspectors qualified School Improvement Professionals and subject and aspect specialists at both primary and secondary level

The following packages are open to primary phase and special schools and academies

Package 1 ndash CPD This package covers many of the on-going training and development needs of staff in schools (eg deputy headteacher networks subject and aspect leader meetings NQT training subject courses etc)

bull Unlimited access to CPD courses

bull Subject Leadersrsquo Networks for English Maths Science Computing and eSafety and History

bull Deputy Headteacher Networks

bull Senior amp Middle Leader Development training

bull NQT Training Programme

bull Network Co-ordination and Facilitation

bull Telephone e-mail and letter support

bull LGfL management and support

bull Comprehensive Performance Data Pack inc EYFS

Service Feedback

CoG Havering Primary School

rdquoThe LArsquos role in the improvement which has taken place in recent months would be difficult to overstate ndash applying the necessary pressure with support has been crucial If ever there was a model of how the LA can impact swiftly on a school this has been itldquo

Contacts Grahame Smith (School Improvement Manager) bull 01708 433 813 bull Email grahamesmithhaveringgovuk

Dave Smith (Business Development Lead) bull 01708 433 824 bull Email dsmith1311lgflmailorg

Package 2 ndash School-based consultancy and support This package contains a wide range of bespoke school improvement days at whole school level and for core subjects and aspects

bull 1 day of bespoke support to be agreed with Strategic Lead

bull 3 days of core subject support from English Maths Science Computing and eSafety

bull Any 2 half day health checks from Early Years Assessment Safeguarding SEN SMSCBritish Values ndash or request your own

bull Free telephone email advice on eSafety

bull 1 day prepost Ofsted Support (at time of inspection)




Package 3 ndash CPD and school-based consultancy and support This service enables schools to buy in to the CPD package and the School Improvement package together at a heavily discounted rate bull Option to buy additional days for tailored

School Improvement

bull 1 - 3 additional days at pound500 per day bull 4+ additional days at pound450 per day

SIP Package bull Ofsted preparation and support

bull Lesson observations

bull Headteacher Performance Management

bull External verification of progress against priorities

bull Target setting and data analysis support and a dedicated school improvement professional for you and your team offering support with any school-related issues

Grammar Training We will be offering training to KS1 and 2 teachers in preparing pupils for the 2016 grammar and reading tests We will also be offering training aimed at improving teachersrsquo grammar subject knowledge Full details and charges will be published on the portal in due course

Service Charges Packages 1 2 and 3 Charges for Packages 1 2 and 3 are available to schools and academies through SLA online

Services Option to buy additional days for tailored school improvement available to buyers of Packages 1 2 or 3 at a discounted rate

bull 1 - 3 additional days from pound500 per day bull 4+ additional days from pound450 per day

SIP Package 05 days per term support from a School Improvement

Professional remains at pound1100 for schools and academies purchasing package 1 2 or 3

(total 15 days)

1 day per term support from a School Improvement Professional remains at

pound1650 for schools and academies purchasing package 1 2 or 3

(total 3 days)

NB ndash for schools purchasing a 3 year contract the cost for 15 days is

reduced to pound1100 annually and 3 days is reduced to pound1650 annually

NB All prices quoted exclude VAT

Key Performance Indicators (KPIs) All Inspectors Advisers and Associates have appropriate professional qualifications and current knowledge of national issues policies and Ofsted regulations to enable them to facilitate strategic subject or aspect school improvement

The focus nature timescale and intended outcome for all schoolacademy based work is established in consultation with the appropriate member of staff at least one week prior to the visits

Enquiries made by email and telephone are acknowledged within 3 working days with a full response or further action or clarification within 5 working days

Written visit reports ndash where appropriatendash are processed within 10 working days of schoolacademy visit and clearly outline recommended actions for schools and any agreed further actions for Inspectors Advisers and Associates

What the school will be asked to do Indicate preferences for use of In School consultancy days as early as possible

Sign up for CPD courses and networks using the course booking system as early as possible

Use all support days within the contract duration

How to purchase and timescales Purchases should be completed on the services for schools portal (wwwhaveringeducationservicescouk) Maintained schools - 30th April 2015 Academies - 23rd July 2015

Contract duration and notice period Contract duration is typically 1 year 1st April 2015 to 31st March 2016 for LA maintained schools and 1st September 2015 to 31st August 2016 for academies

6


8 9

Havering School Improvement Services for Secondary Schools and Academies Improvement Services This service has a long and proud history of supporting schools to bring about continuous and sustained improvement in






Package 1 ndash School Improvement Professional (SIP) bull Negotiated preferred use of focus and time

across the year ndash eg

- Standards and Progress Meetings

- On-going external verification of progress against priorities

- Joint lesson observations

- Preparation for Ofsted

- Target-Setting support

- Support for SEF writing or equivalent

- Headteacher Performance Management

On-going bespoke school improvement work ndash someone who will know your school support you and represent your schoolrsquos interests All our SIPs are highly experienced school improvement professionals

05 days per term support from a School Improvement Professional (15 days total) - pound1200 1 day per term support from a School Improvement Professional (3 days total) - pound1800

Service Charges SIP Package bull 05 days per term support from a School

Improvement Professional (15 days total) - pound1100 bull 1 day per term support from a School

Improvement Professional (3 days total) - pound1800

In School Consultancy Subject bull pound550 per day pound350 per 05 day Whole School bull pound550 per day pound350 per 05 day NQT Statutory Quality Assurance bull Free to LA maintained schools pound400 to academies

bull Havering Data Pack - pound500




Written visit reports where appropriate are processed within 10 working days of schoolacademy visit and clearly outline recommended actions for schools and any agreed further actions for Inspectors Advisers and Associates





Package 2 ndash In School Consultancy Our in-school consultancy can be arranged to meet your schoolrsquos specific requirements and could cover a range of subjects and whole school aspects These include

Subject bull English Mathematics Science Computing and eSafety

pound500 per day pound350 per half day Whole School (for example) bull School Priority Quality of Teaching Leadership

and Management Preparing for Ofsted Achievement Review

pound550 per day pound325 per half day

Whole School (for example) bull Specific school priority quality of teaching

leadership and management preparing for Ofsted Achievement Review


Package 3 ndash NQT Statutory Quality Assurance Purchase of Havering School Improvement Services as the Appropriate Body (AB) for NQT induction Please note that all schools and academies with NQTs must make arrangements with an AB Cost is pound400 per Academy (free to LA schools)

Package 4 ndash NQT Programmes NQT Training 10 twilight sessions - pound700 per school NQT Statutory Quality Assurance - pound350 per Academy (free to LA schools)

Service Feedback

ldquoI found the support very helpful in getting ready for an Ofsted visit and ensuring that all procedures and documentation were in place I would strongly recommend this service as a standard health check for all schoolsrdquo Acting Headteacher Havering School

Grahame Smith bull 01708 433 813 bull Email grahamesmithhaveringgovuk Dave Smith bull 01708 433 824 bull Email dsmith1311lgflmailorg

A

S

M

Contacts

9


Educational Computer Centre Computing Support and other ICT Solutions

C

A M

P S

Sp

Main Services A set of services and Add-ons providing additional support for schools during Havering term time and are provided through the London Borough of Havering Educational Computer Centre

Main services CRS1 Computer Repairs

APP1 AppleAndroidRaspberry PiArduinoPHS1 Primary Hosted SIMS Server (NEW For 2014)

PTOS1 Primary Technician On-Site (18 Visits in Term Time)


RBAY1 Admin Remote Backup Year 1

RBAY2 Admin Remote Backup Annually

RBCY1 Primary Curriculum Remote Backup Year 1

RBCY2 Primary Curriculum Remote Backup Annually

SRSA1 Admin Server Replacement Service (48-Hours Excluding Weekends)

What the service can offer Computer repairs bull The repair of school owned computer equipment that

is currently supported by the Educational Computer Centre is described below

bull RM or ECC supplied Administration and Curriculum Servers less than 4 years old

bull RM Computers under 3 years old bull RM Notebooks under 3 years old bull Toshiba NotebooksLaptops under 3 years old bull Other NotebooksLaptops (Best endeavour) bull Hewlett Packard LaserJet printers under 3yrs old bull Hewlett Packard Deskjet printers under 3yrs old bull Hewlett Packard Business Inkjet printers under 3yrs

bull Hewlett Packard Officejet printers under 3yrs old

Additional support offered for bull Remote Backup bull Admin Server Repair (Temp Replacement) bull Apple products bull Android products bull Windows 8 reg bull Raspberry Pi reg bull Arduino reg bull Lego reg DactaNXTEV3WeDo bull Hosted ServersServices

Benefits to your school You are subscribing to

bull An ldquoinsurancerdquo service for when things go wrong for both your administration and curriculum computer systems

bull A knowledgeable approach which provides ldquoexpertrdquo advice

bull Your time allocation is used directly on your problems

bull A solution will be sought for any problems you have delivering next gen Curriculum for Computing

bull Allocated Technicians will be assigned to your individual needs

bull Secure Storage of Data (RBS service)

RM Certified Professionals Commissioning Agents and LA Partners for

wwwrmcom

Contacts Gary Bedding bull 01708 432 515 Fax 01708 433 974 bull Email garybeddinghaveringgovuk

Services APP1 AppleAndroid Support (NEW For 2014) A top up service that can be added to existing technical services to allow the management and integration of ldquoApplerdquo and ldquoAndroidrdquo devices on your network

Also supplies help with using Lego Raspberry Pi Arduino and Windows 8 integration with your RM Products

PHS1 Primary Hosted SIMS Server (NEW For 2014) A service to allow small numbers of Admin personnel to have access to a hosted Sims server at ECCrsquos Data Centre (No more than 4 users and includes Backup of SIMS data) conditions apply

PTOS1 Primary Technician On-Site (18 Visits in Term Time) A regular fortnightly 3hr service to allow problems to be dealt with onsite in a swift manner


PTOS2 Primary Technician On-Site (36 Visits in Term Time) A regular weekly 3hr service to allow problems to be dealt with onsite in a swift manner

RBAY1 Admin Remote Backup Year 1 Designed for purchasers of PTS1 or PNTS1 and is included in the PNTS2 product This enables the data on your administration server to be encrypted and compressed before being stored off-site at two other safe locations

RBAY2 Admin Remote Backup Annually A regular weekly 3hr service to allow problems to be dealt with onsite in a swift manner

RBCY1 Primary Curriculum Remote Backup Year 11 Designed for purchasers of PTS1 or PNTS1 and is included in the PNTS2 product This term time service enables the data on your curriculum server to be weekly encrypted and compressed before being stored Onsite (Offsite to be confirmed) NB Not available for Secondaries

RBCY2 Primary Curriculum Remote Backup Annually Extension of the above to annually NB Not available for Secondaries

SRSA1 Server Replacement Service (48-Hours Excluding Weekends) An insurance type service that allows an RM or ECC supplied Administration server to be temporarily replaced with similar server while repairs take place on faulty server at ECC Headquarters

Key Performance Indicators (KPIs) bull Suitably qualified and experienced staff will be

deployed to deliver our services

bull Contacting an appropriate member of our staff via telephonewebsiteemail from 900 ndash 500 pm Monday to Friday

bull All information used is presented clearly free from jargon and without ambiguity All direct communication with customers will be tailored to suit the individual need

bull All personnel are Enhanced DBS checked

Additional Information Schools that buy into the PNTS2 (Managed Service for RM Curriculum networks and ECC Supplied admin networks) will also receive

RBAY12 PTOS2 (twice weekly visit) and APP1 at no extra charge

Schools that purchase PTOS12 + PNTS1 + RBCY12 will also receive APP1 at no extra charge



Price Prices will be banded based on pupil numbers and the type of computer resource to be supported

Prices for Havering schools can be found at wwwhaveringeducationservicescouk

10 11


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A M

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Educational Computer Centre Computing Support and other ICT Solutions continued



Services There are currently 3 services available

PTS1 Fifteen hours of support for schools without an RM Curriculum based network This service is for schools that have a ldquoThird Partyrdquo supplied curriculum network but an ECC supplied Administration network

PNTS1 Thirty hours of support for schools with an RM Curriculum based network This service is for schools that have an RM supplied curriculum network and ECC supplied Administration network Includes access to the RM Technical Support resource for escalating the resolution of any problems you may have A number of network management functions will be delivered by the Educational Computer Centre staff remotely through your LGFL broadband Internet connection The benefit of this service is the ability to deliver a swifter resolution of problems on your network and the timely implementation of changes whilst reducing your local management tasks

PNTS2 Managed Service for RM Curriculum networks and ECC Supplied admin networks This service includes all the features of PNTS1 plus a twice weekly Technician visit and inclusion of RBY12 and RBYC12 for RMECC supplied servers

It will be necessary to survey your network and advise on changes to be carried out before this facility is implemented The ldquoSystemadminrdquo password will be changed and not disclosed unless a user has attended an RM training course for CC4 Management

bull Suitably qualified and experienced staff will be deployed to deliver our services

bull Managers and Advisers will have expert knowledge in their field of work

bull You will be able to contact an appropriate member of our staff via telephone or via email from 900 ndash 500 pm Monday to Friday

Key Performance Indicators (KPIs) bull Suitably qualified and experienced staff will be deployed

to deliver our services




Additional Information Additional days of support may be purchased to lsquotop uprsquo this initial provision Unused hours from the lsquotop uprsquo days may be carried over to the next financial year




Prices for Havering schools can be found at httpwwwhaveringeducationservicescouk

Service Description Support for Computing in schools offers RemoteOnsite technical support for RM CC4 networks and ECC supplied Administration networks

This service provides a time allocation of technical support for all your computing needs delivered between 900am and 500pm Use of time outside of these rsquocore hoursrsquo will be consumed at a rate of 1 frac12 hours for every hour delivered

The service is for an RM Community Connect 4 network in partnership with RM Plc

The implementation and use of ldquoApple Android and Windows 8rdquo Tablet devices into a CC4 infrastructure

Control and Data acquisition work in line with the new 2014 Curriculum (Raspberry Pi and Arduino)

The service supports the use of Computing in schools on supported hardware and software (This excludes SIMS software which is covered by the LMS team)

What the service can offer bull Technical support and advice on your stand-alone

systems network(s) network cabling and Internet access including broadband connections

bull Resolution of LGfL provided services (broadband and mobile devices)

bull Support and advice in the purchase and use of peripherals including data acquisition

bull Installation of virus checking software for your RM computer systems

bull Advice to schools contemplating purchase of software and software licensing

bull Guidance as to the compatibility of software with supported machines

bull Installation of licensed software

bull Advice on new software developments

bull One-to-one advanced high level consultancy for developing your ICT resources and making best use of them

bull Schools with RM curriculum networks will have additional access to RM Technical Support Resource




bull Our time allocation is used directly on your problems


wwwrmcom

12 13


ldquoThe support we have received from the Havering EMA Team has been brilliant They have supported us in developing our practice to meet the ever growing need in our school The impact of their involvement with pupils LSAs and teachers has been outstandingrdquo

Ethnic Minority Achievement Team ndash Primary Offer A

M

P

Sp

Service Description Hsis EMA Team A long-established professional service providing Primary schools with support around the inclusion progress and attainment of students learning English as an Additional Language (EAL) and with the guidance necessary to meet Ofsted requirements around narrowing attainment gaps for students from Ethnic Minority groups The service is delivered by a team of dedicated EMA Advisers with recent and relevant school improvement experience

What the service can offer We provide bull A named professional from the team as lsquolinkrsquo for

each school

bull Responsive telephone and e-mail support regarding EMA and EAL

bull Strategic consultancy support for Head Teachers and Senior Leadership Teams

bull Operational support for Inclusions Managers EMA Co-ordinators Teachers and TAs

bull Access to high quality EMA amp EAL CPD courses and network meetings

bull Focused work around admission induction and second language acquisition

bull Facilitation of accurate assessment of early-stage EAL learners

bull Advice around tracking progress for vulnerable individuals and groups

bull EMA health checks to support self evaluation of provision and outcomes

bull Access to a comprehensive range of resources via an MLE

bull Consultation around Equality amp Diversity

bull Written report for Head Teachers following each visit detailing key findings and recommendations

Service Feedback

Assistant Headteacher for inclusion Hilldene Primary School

What the school will be asked to do bull Follow recommendations detailed in visit reports in

order to narrow attainment gaps

bull Book places on central CPD courses as early as possible

bull Book dates for school delivered CPD as early as possible or ideally 1 term in advance

Jackie Keylock bull 01708 431 658 bull Email jackiekeylockhaveringgovuk Contacts Carol Rockey bull 01708 431 651 bull Email carolrockeyhaveringgovuk

Michelle Wain bull 01708 431 650 bull Email michellewainhaveringgovuk

Benefits to your school bull Access to a very experienced team who have

a thorough understanding of local and national issues around Ethnic Minority Achievement and English as an Additional Language

bull A team with a proven track record of supporting schools effectively across every key stage and who are approachable reliable and readily available by phone or email

bull An offer which ensures an appropriate match to your schoolrsquos context and current needs

Key Performance Indicators (KPIs) bull Suitably qualified and experienced staff are deployed to

deliver our services

bull The focus nature timescale and intended outcome for all school based work is established in consultation with the appropriate member of staff prior to the visits

bull Written visit reports ndash where appropriate ndash are processed within 10 working days of each school visit and clearly outline recommended actions for schools and any agreed further actions for the named EMA Adviser

Service Charges Havering LA maintained Primary schools Following de-delegation of DSG lsquoFreersquo

Havering Primary Academy schools Annual Subscription ndash Basic

bull 1 x 2 hour visit per term

bull 1 x EMA Health Check per year

bull Telephone amp e-mail support

bull Access to EAL resources via MLE

bull Access to 6 x network meetings

bull 10 discount on CPD courses

bull 10 discount on additional visits

pound1025

Annual Subscription ndash Enhanced bull As per lsquoBasic subscriptionrsquo with increase to

2 x 2 hour visits per term pound1640

EMA Consultancy visitsCPD Subscriber frac12 day

Subscriber full day

Havering non subscriber frac12 day

Havering non subscriber full day

Out of Havering frac12 day

Out of Havering full day

Delivered in your school 1 hour staff briefingtraining (EAL focus)

Havering LA maintained Primary

Subscriber

Non-subscriber

Enhanced CPD Offer 2 day Talking Partners intervention training 2 delegates + 1 set resources Attend Central Training Havering LA maintained Primary pound260 Havering Primary Academy pound485 Delivered in your school Havering LA maintained Primary pound995 Havering Primary Academy pound1265

1 day Talking Maths intervention training 2 delegates + 1 set resources Attend Central Training Havering LA maintained Primary

Havering Primary Academy

Delivered in your school Havering LA maintained Primary


pound195 pound300

pound435 pound555

pound235 pound415 pound260 pound460 pound300 pound500

lsquoFreersquo pound180 pound200

2 part EAL co-ordinator training Havering LA maintained Primary Havering amp Non-Havering Primary Academy

lsquoFreersquo pound210

3 part TA EAL training (per delegate) Attend Central Training Havering LA maintained Primary Havering Primary Academy


3 part TA EAL training Delivered in your school Havering LA maintained Primary Havering Primary Academy

pound395 pound500

Talk to writing across the curriculum

Attend Central Training Havering LA maintained Primary Havering Primary Academy

pound200 pound300

All other frac12 day Central Training Havering LA maintained Primary Subscriber


Non-subscriberout of Havering pound105

Spiritual Moral Social Cultural amp British Values SMSC amp British Values frac12 day Health Check available via Hsis Package 2 or 3 Andor Havering LA maintained Primary schools pound400 Academy amp EMA Team subscriber pound450 Non-subscriberout of Havering pound500

SMSC amp British Values Staff twilight Havering LA maintained Primary schools pound150 AcademyEMA Team subscriber pound180 Non-subscriberout of Havering pound200

frac12 day central SMSCBritish Values CPD Havering LA maintained Primary schools lsquoFreersquo Hsis package 2 or 3 Schools lsquoFreersquo Academy EMA Team subscriber pound95 Non-subscriberout of Havering pound105

frac12 day SMSC Health Check + staff twilight bundle Havering LA maintained Primary schools pound470 AcademyEMA Team subscriber pound558 Non-subscriberout of Havering pound620



14 15


Contacts

Ethnic Minority Achievement Team ndash A

M

S

Sp

Secondary Offer Service Description Hsis EMA Team A long-established professional service providing Secondary schools and Secondary academies with support around the inclusion progress and attainment of students learning English as an Additional Language (EAL) and with the guidance necessary to meet Ofsted requirements around narrowing attainment gaps for students from Ethnic Minority groups The service is delivered by a team of dedicated EMA Advisers with recent and relevant school improvement experience

For Subscribers we provide bull A named professional from the team as lsquolinkrsquo for

each school












Service Feedback

Inclusion Manager Albany School Havering

Jackie Keylock bull Tel 01708 431 658 bull Email jackiekeylockhaveringgovukCarol Rockey bull Tel 01708 431 651 bull Email carolrockeyhaveringgovuk Michelle Wain bull Tel 01708 431 650 bull Email michellewainhaveringgovuk








bull Book dates for school delivered CPD 1 term in advance

rdquoThe support we have received from the Havering EMA Team has been invaluable in ensuring that we are able to meet the needs of (EAL) students and develop good practice across the school (They have) greatly assisted our EAL Co-Ordinator to develop her own role and thus have a greater impact upon student progressrdquo

Service Charges Havering Secondary Schools Havering Secondary Academy schools amp Secondary Schools outside

pound1025

pound1640

of Havering Annual Subscription ndash Basic bull 1 x 2 hour visit per term







Annual Subscription ndash Enhanced bull 2 x 2 hour visits per term







Please note increase to 2 visits per term with the Enhanced subscription

EMA Consultancy visits EMA Team subscriber frac12 day

EMA Team subscriber full day





Delivered in your school EMA Staff twilight EMA Team subscriber Non-subscriberout of Havering

EMA Half day INSET EMA Team subscriber

Non-subscriberout of Havering

2 part EAL co-ordinator training EMA Team subscriber



pound180 pound200

pound274 pound305

pound189 pound210

3 part TA EAL training Attend Central Training (per delegate) EMA Team subscriber pound155 Non-subscriber pound172 Delivered in your school (max 20 delegates) EMA Team subscriber pound315 Non-subscriber pound350 Talk to writing across the curriculum Attend Central Training EMA Team subscriber pound270 Non-subscriberout of Havering pound300

All other frac12 day Central Training EMA Team subscriber pound95 Non-subscriber pound105 Spiritual Moral Social Cultural amp British Values SMSC amp British Values frac12 day Health Check EMA Team subscriber pound450 Non-subscriberout of Havering pound500 SMSC amp British Values Staff twilight EMA Team subscriber pound270 Non-subscriberout of Havering pound300 SMSC amp British Values frac12 central CPD EMA Team subscriber pound95 Non-subscriberout of Havering pound105 SMSC amp British Valuesfrac12 day Health Check + staff twilight bundle EMA Team subscriber pound648 Non-subscriber pound720




bull Written visit reports where appropriate are processed within 10 working days of each school visit and clearly outline recommended actions for schools and any agreed further actions for the named EMA Adviser



16 17


Education Human Resources

Overview Havering Education HR

service supports schools to provide quality education

services to their pupils by helping find outcome

based solutions to their HR needs

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What the service provides The service provides a wide range of developmental advisory and support services to schools which offers true choice and flexibility These services allow schools to more easily respond to changing needs and demands with regards to the management of their staff A dedicated and experienced HR Advisor will be provided for each school with the reassurance that appropriate lsquoback up lsquosupport will always be on hand

The services available are set out as follows

HR Consultancy Services The HR Consultancy package offers differing levels of service covering the key areas of Employee Resourcing and Employee Relations The activities covered under these service areas are

Employee Resourcing General advice and guidance on pay and conditions of service for teaching and support staff including

bull Interpretation implementation and administration of individual and collective agreements as well as changes to pay and conditions of service

bull Advice on preparation of contracts of employment

bull Advice and administration of maternity adoption and paternity arrangements

bull Provision of model and sample job profiles and undertaking job evaluations for support staff

bull Advice and administration of grading pay and salary assessments

bull Guidance on how to build the schoolrsquos salarywages budget

bull Provision of an annual review of school groupings

bull Advice on Leadership grouping arrangements

bull General advice and guidance on recruitment (including safer recruitment and overseas recruitment) workforce and succession planning

bull Sourcing training amp funding opportunities for support staff

Employee Relations General and specific advice guidance and direct support on individual and collective employee relations issues such as

bull Disciplinaries Grievances Dispute Resolution and Employment Tribunals Allegations made against staff which have safeguarding implications

bull Organisational Change (support to manage service reviews and redundancy programmes including actively supporting the redeployment process TUPE transfers)

bull Sickness Absence and Attendance Management

bull Performance Management and Capability issues

bull Support with negotiations and consultations involving staff and their trade union representatives

Redeployment Support and Job Evaluations is included in Levels 2 and 3 only but can be purchased separately if Level 1 is bought (see below)

All levels of the HR Consultancy Package include unlimited access to

bull Current and archived information and advice placed on the secure area of the HR Service Website

bull Model and sample Job Descriptions

bull Model HR Policies and Procedures

bull Written HR Guidance and Advice

bull Termly andor Half-Termly updates on key HR Issues

bull HR Surgeries and Briefings

bull DBS Online Service (via Capita) at a corporate rate amp associated advice

bull Barred list Checks

Essential HR This level of service allows access to the membersrsquo portal of the Education HR website which contains the most up to date policies communications and advisory guidance This package includes email updates on HR advisory issues

Level 1 This provides schools with an unlimited telephone amp email advisory service on both generic and individual casework issues and is provided by a dedicated HR Advisor To supplement this service individual on site consultancy days can be purchased as and when required These can be used for tailored support on both employee resourcing and employee relations matters

Level 2 This level of service includes what is provided under Level 1 plus unlimited onsite support at meetings and hearings as well as support with preparing reviewing letters and reports etc This level also includes undertaking unlimited job evaluations and gives unlimited access to the redeployment support service (as described under the section on lsquoCommissioned Servicesrsquo is also included)

Maintained Schools - Premium Package This level presents a cost effective lsquoall inclusive and unlimited packagersquo which encompasses the range of services within Level 2 access to the NQT pool plus the following Additional Support Services - Contracts of Employment Recruitment Advertising and Administration and Salary Report

Academies - Premium Package This level presents a cost effective lsquoall inclusive and unlimited packagersquo which encompasses the range of services within Level 2 access to the NQT pool plus the following Additional Support Services - Contracts of Employment Recruitment Advertising and Administration and Salary Report Teachers Pensions Advisory amp Administration NQT Induction administration

If the Additional Service Packages are purchased separately with the Level 2 HR Consultancy service this would amount to a higher cost than if the premium package is purchased

Optional Additional Support Services The following services can be bought independently and regardless of whether a school has purchased any level of the HR Consultancy Service The Premium Package includes all of these services

Contracts of Employment This service will save schools valuable time and ensures the contracts provided to staff are consistent accurate and legal The service provides for an unlimited number of individual contracts of employment to be prepared including contracts for new starters variations to contracts and termination of contracts

Recruitment Support Service This service offers unlimited access to the Havering schoolsrsquo vacancy job board as well as unlimited access to a fully compliant lsquoSafer Recruitmentrsquo online application facility that allows communication with applicants via the web based system

Adverts placed via this service also appear in the weekly (during term time) vacancy bulletin Adverts placed within the internal bulletin have coverage on all Havering websites within all Havering schools Havering libraries and it is also sent to a distribution list of over 1400 registered individuals Adverts are also placed on the Jobs Go Public vacancy board which has national wide coverage

This service also provides advice and support in the preparation and placement of adverts including the placement of adverts in the external media Discounted advertising rates for external media can also be accessed

The administration of Headteacher and Deputy Headteacher appointments is also provided as part of this service

A new area of this service for 201516 is the Havering talent pool for teachers This pool will be widely promoted and recruited to This will allow targeted advertising of vacancies to a registered pool of teachers to increase the field of applicants in hard to fill teacher vacancies

rdquoI am always very pleased with the service received from HR teamrdquo (Ardleigh Green Infant)

Service Feedback

Contacts Louise Howard (Education HR Manager) bull 01708 433 914 Mob 07904 805 921bull Email louisehowardhaveringgovuk Adele DrsquoSilva (Team Manager) bull 01708 433 910 Mob 07904 805 947 bull Email adeledsilvahaveringgovuk 18 19


Benefits


Service Feedback

rdquoHighly recommended for all my needs this yearrdquo

(Ardleigh Green Infant)

Job Evaluations

Education Human Resources continued C

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Contacts

The use of a recognisedapproved job evaluation system The Havering Education HR service offers a wide range where the pay and grade of jobs is benchmarked against each other can help safeguard a school against equal pay claims For schools that purchase the Essential HR or Level 1 HR consultancy package HR can be commissioned to undertake job evaluations under the Greater London Whitley Council Scheme (GLWC) or the Greater London Provincial Whitley Council Scheme (GLPC)

Redeployment Support For schools that purchase either no HR Consultancy service or the Level 1 Consultancy service a tailored package of support can be provided to assist the staff that are at risk of redundancy to build the knowledge and confidence they require to help find suitable alternative employment This can include support with skill profiling preparing CVs and applications interviewing skills etc

ManagementGovernor Development A range of ad hoc and bespoke training and development services on HR matters can be provided on request These services can either be provided to individual Senior Leadership teams andor Governing Bodies or provided jointly across two or more schools where there is a shared need Safer Recruitment training can also be provided in house

Note Taking HR can provide knowledgeable and experienced staff to provide note taking services at HR related meetings and hearings which will help ensure the right information is recorded Charges will include any preparation requirements taking hand written notes typing up the notes as well as any related follow up work required by the note taker

Charges Costs for each service is usually based on a per staff headcount basis Actual prices available on SLA Online

of choice and represents excellent value for money The team is highly experienced and qualified is reliable committed to customer care and works to the highest standards More than 75 of the staff within the team has 4 or more years Schoolsrsquo HR experience and hold a relevant professional qualification The HR Manager has over 10 years experience working within a schoolsrsquo HR environment at a senior level is a full member of the Chartered Institute of Personnel and Development and holds a Masters degree in Employment Law (LLM)

Our team appreciates that every PrincipalHeadteacher and their Governing Body is dedicated to providing every child an outstanding education Education HR is here to help you achieve those aims and will be there to provide expert advice and flexible responsive service whenever it is needed The service recognises that HR matters can often be complex and daunting You will be supported by an experienced personal advisor who will listen advise and guide you to help achieve your desired outcomes Our commitment is to work in partnership with you and we will be there to hold your hand every step of the way

All advice and guidance provided is in line with current best practice and legal requirements However the teamrsquos aim is to find the solution that is right for your school All services are provided to agreed timescales and standards therefore your school is in the best possible hands



Salary Report This service provides an annual report to schools on their staff and current levels of pay including an up to date model pay policy incorporating any government changes up to date pay scales for reference as well as template letters to send to staff regarding their pay The report also includes a summary of key changes in staff terms and conditions

Schools can benefit from this service as it provides up to date salary information in one central place and also provides a check against information held at the school to ensure consistency and accuracy of information

Please note this service can only be provided if a school purchases the Contracts of Employment service or Councilrsquos Payroll service

Commissioned (Pay as Required) Services All the following services can be bought independently and regardless of whether a school has purchased any level of the HR Consultancy service or any of the Additional Support Services

Mediation Services Mediation can be a more effective and positive way of resolving individual disputes and grievances Mediation is a voluntary form of dispute resolution where an independent and impartial third party discusses the issues in dispute with the parties involved The process is conducted with the aim of helping the parties involved to find an acceptable solution to their dispute A mediator cannot impose a solution both parties must agree to it Although mediation can take place at any stage in a dispute it is generally most effective if used soon after a problem has arisen

A team of trained mediators is now available that can help support the early resolution of disputes and improve working relationships between staff

In the event of particularly complex or sensitive cases it may be more appropriate to use the services of an external mediator In such cases the HR service will also endeavour to find a suitably qualified and experienced person and arrange for an appropriate introduction On engagement the external mediator will be responsible for invoicing the school directly for their services This will be in accordance with the mediatorrsquos terms and conditions or on the basis of the agreement reached with the school

Louise Howard (Education HR Manager) bull 01708 433 914 Mob 07904 805 921bull Email louisehowardhaveringgovuk Adele DrsquoSilva (Team Manager) bull 01708 433 910 Mob 07904 805 947 bull Email adeledsilvahaveringgovuk

Conducting Investigations In recognition that investigations required under the disciplinary and grievance processes can be complex time consuming and very daunting for schools the HR Service can now offer trained and experienced investigators to conduct investigations required under these procedures

Additional Tailored Recruitment Support This is a bespoke recruitment support service that can provide detailed support across all stages of the recruitment process Support can be provided for the following activities

bull Supporting job design

bull Placing the advert

bull Developing selection criteria and methods including interview questions

bull Administering selection assessments for example in-tray exercises

bull Providing longlistsshortlists

bull Arranging interviews

bull Attendance at interviews

bull Confirmation of qualificationsidentity etc

bull Completion of the DBS application

bull Confirmation of conditional appointment letter

Tailored quotes are available upon request

Safeguarding Services This service provides access to the online DBS system at a discounted rate It also includes advice regarding the requirements surrounding DBS disclosures as well as advice on the outcomes of processed DBS checks Unlimited access to the barred list is available and letters will be provided which confirm that the individual concerned has been given clearance This service is included when a ny level of the HR consultancy package is purchased

Service Feedback

rdquoWe have had a number of staffing issues and developments and we have had excellent quality support from this servicerdquo

Corbets Tey School

20 21


Service Description Havering Music School offers high quality instrumental and vocal tuition ensemble work and concerts to schools in the Borough

Contracts can be varied with half a termrsquos notice to enable you to make best use of your budgets

Services to schools are complemented by a full range of progressive ensembles across many musical stylesgenres at our Saturday and Weekday Music Centres

Special projects are undertaken in conjunction with our Music Education Hub partners including the London Symphony Orchestra Royal Opera House Wigmore Hall Sound Connections and the Queenrsquos Theatre

What the Service can offer bull Individual and small-group tuition in all orchestral band and

contemporary instruments and voice

bull Whole-class Ensemble Teaching usually in Y4 taught either as a general musicianship or instrumental programme

bull Large-group tuition on recorder and percussion

bull Direction of choirs and ensembles in schools

bull Classroom support

bull Short-term loan of music sets and larger instruments (eg percussion) subject to availability

bull Piano accompaniment for examinations competitions and concerts

bull Instrument Hire Scheme offering very low cost instruments to our students

bull Practical examination sessions for our students at the Music Centre for Associated Board and Trinity College London graded exams

bull Regular small-scale concerts and Havering Young and Junior Musician competitions

Benefits to your school High quality teaching team of well-qualified experienced staff

Close-working team of teachers with us for many years who know and understand the needs of Havering schools

Levels of service agreed with schools to suit individual needs wherever possible

Monitoring by senior staff ensures quality is maintained

Assistance available for GCSE and A level practical elements

Active interest in studentsrsquo progress with encouragement to achieve their personal best

rdquoThank you for your support I look forward to working alongside the music school in the future developing and strengthening music for our childrenrdquo

Gary Griffiths (Head of Havering Music School) bull 01708 450 313 bull Email garygriffithshaveringgovuk Ellen Jones (Senior Administration Assistant) bull 01708 450 313 bull Email ellenjoneshaveringgovuk

Havering Music SchoolC

A

S

M

P

Sp

Service Feedback

From a Romford Primary School

22

Contacts

Service Feedback

rdquoThe time HMS gives to us is always greatly appreciated hererdquo From a Hornchurch secondary school

4 5Services FServices For Schoolsor Schools 2012015 2012016

What the school will be asked to do Existing customers will be contacted in the last week of February 2015 to confirm their weekly requirements for each instrument In-year changes can be accepted if notified in writing giving half a termrsquos notice for reductions be contacted to confirm their weekly requirements for each instrument during March 2014 In-year changes can be accepted if notified in writing with half a termrsquos notice for reductions

New customers will be offered our new scheme which offers reduced administration for all schools and free ensembles and theory classes for schools with over twenty students Parents will have a choice of three service levels and will pay HMS by Direct Debit

We will continue to offer the new scheme to all schools during 201516

Key Performance Indicators (KPIs) bull Expectation that staff teach every week of the academic

year and deliver a minimum of 37 sessions

bull Every student receives an annual written report detailing their progress and achievements

bull Where a parent requires a specialistrsquos response this is provided within three days by a manager if appropriate

bull Enquiries for instrument hire will be assessed for eligibility and feedback provided within two working days

bull Subject to availability of a suitable instrument hires will commence within a week of the initial request and instruments will work ldquoout of the boxrdquo

Timescales and Deadlines 13th March 2015 return of weekly teaching requirements to HMS

Form 1 instrumentalvocal tuition

Form 2 Wider Opportunities tuition (if applicable)

Contract duration and notice period Tuition contracts are usually for the financial year but can be increased at any time subject to tutor availability Half a termrsquos notice is required for any decrease

Prices of the Services Tuition and ensembles delivered in school LA maintained schools pound3950ph Academies and out of borough pound4100ph

Discounts Schools booking over 15h weekly pound100 ph Schools booking over 25h weekly pound200 ph (discount applied to whole contract)

Direct Debit scheme bull Bronze pound650 pw (pound2817 pcm) bull Silver pound1050 pw (pound4550 pcm) bull Gold pound1600 pw (pound6933 pcm)

Further details on this scheme wwwhaveringmusicschoolorguk

23


Adult CollegeC

A M

P S

Sp

Adult College Havering The Adult College has a proven history of supporting over 300 Teaching Assistants and LSAs in improving their performance through a range of tailored CPD courses that have led to continuous and sustained improvement in



bull Primary amp Secondary School contexts

The team has been consistently graded highly by Ofsted and is comprised of highly experienced dedicated and well-regarded professionals within all educational sectors and led by a current Ofsted inspector The direct delivery team includes qualified school professionals as well as subject specialists at both primary secondary and tertiary level

Our INSET for TA packages provide contributory evidence to meet HLTA standards ndash contact us for more information on 01708 554016

24 25

INSET for TAs bull A stand-alone one day variation of our popular part-time CPD course

bull An experience-based learning toolkit exploring a range of most commonly encountered conditions that can affect pupils and their learning

bullThe exploration and development of meaningful pro-active TA friendly strategies to be applied in the classroom

The programme content can be negotiated to reflect school priorities if notified in advance This course can

be followed up by an option deeper professional practice surgery looking at specific scenarios if required (at an additional cost)

Cost for full day package pound30000

Package Six Supporting Pupils with Autism - INSET for Teaching Assistants bull A stand-alone variation of our popular part-time CPD course

bull Discovering the implications for pupils living with autism

bull Developing an appreciation of the range of autistic characteristics

bull Exploring a range of engaging strategies to effectively manage and support pupils with autism whilst in class

One of the most popular of our stand-alone CPD units this course provides an excellent awareness for those supporting pupils


What the school will be asked to do bull Notify the Adult College of any specific local priorities

to be incorporated within the Induction programme 5 working days before the programme is delivered at your school

bull Ensure that TAsLSAs are identified in advance of CPD events so that appropriate support can be provided by the College if required

bull Provide appropriate space for training to be delivered or delivery can be undertaken at our dedicated training site in Rainham

Key Performance Indicators (KPIs) bull All Adult College provision is subject to Ofsted inspection

and conforms to the principles of the Common Inspection Framework

bull All delivery staff have a proven track record of providing Grade 2 or better sessions

bull All enquiries made during normal business hours will be addressed within 3 working days

bull The Adult College subscribes to the Quality Standards of the Havering Educational Services

bull All staff are fully DBS checked and cleared

bull All staff maintain practitioner status to sustain credibility

Timescales and Deadlines Adult College traded provision is responsive to need so can be booked to suit demand with a minimum of 7 days notice

If specific content needs to be negotiated (eg Induction Package) then this needs to be raised at least 5 days before delivery is due

Contract duration and notice period The individual contract for each aspect of CPD training lasts for the duration of the training 72 hours cancellation time is required

Prices of the Services Induction Packages - pound500 CPD One Day Courses - pound300 each Other CPD may be available or could be designed to meet need just ask

Package Three Supporting Dyslexia in the Classroom ndash INSET For Teaching Assistants bull A stand-alone one day variation of our popular

part-time CPD course

bull Developing an understanding of the emotional impact of dyslexia

bull Exploring effective strategies for supporting pupils to manage their dyslexia

bull Experiencing the impact of dyslexia ndash seeing life through a childrsquos eyes

This interactive programme has been over subscribed for four years as part of our evening provision and is an essential toolkit for both new and experienced teaching assistants


Package Four Supporting Pupils With ADHD - INSET for Teaching Assistants bull A stand-alone one day variation of our popular


bull Understanding the implications of being a pupil with ADHD

bull Developing effective strategies for working with and supporting pupils with Attention Deficit Hyperactivity Syndrome

bull Activity based learning experiences

A part of the wider Adult College professional Education and Training range of CPD courses for school support staff this course contributes to the HLTA standards


Package Five An Introduction to Effectively

Supporting SEN in the Classroom

Darren Purdie (Learning and Skills Manager) bull01708 554 016 bullEmail darrenpurdiehaveringgovuk Joanne Mead bull 01708 554 016 bull Email joannemeadhaveringgovuk 25

Package One Full Induction Programme for Teaching Assistants amp LSAs bull One day induction that can be tailored for individual

schools and is the one-stop shop for post-recruitment (or annual refresher) needs

bull Dynamic delivery that covers core legislation (Safeguarding DPA)

bull Expectations of the Professional Role (linked to National Occupational Standards and local demands)

bull Health amp Safety regulations

bull Interaction with other professionals (including explaining local roles and functions)

bull The programme content can be negotiated to reflect school priorities if notified in advance


Package Two Effective Behaviour Management for Teaching Assistants bull A stand alone one day variation of our popular part-time

CPD course

bull Behaviour and TeachingLearning ndash Two sides of the Same coin

bull Covering the causes of inappropriate behaviour

bull The relative values of rewards and sanctions

bull Developing a positive approach to behaviour management

bull Tailored for primary or secondary schools

bull Strong relationships and how they promote positive behaviour

The programme content can be negotiated to reflect school priorities if notified in advance


Contacts


M

A

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Sp

Attendance Behaviour and Traveller Support Service ndash Academies Service Description The Attendance Behaviour and Traveller Education Support Service are a multi-disciplinary team with a variety of skill base and expertise in supporting schools vulnerable families and students The overall aim of the service is to promote student inclusion in the broadest sense We aim to improve the attainment of all children and young people by working in partnership with schools to build capacity for better outcomes for children who have attendance behavioural emotional and social communication difficulties which can often be a barrier to learning

Academies can purchase our services as a whole package of attendance inclusion support and training or you can purchase them as separate bespoke packages as listed below

What the service can offer Traded offer of inclusion support for pupils with challenging behaviour You will receive regular support from a linked Attendance and Behaviour Support Officer (including absence cover) Support for individual students come via a referral form and an information sharing meeting with staff within the school Key observations will be noted leading to specialised and practical plans to address that childrsquos needs A Pastoral Support Plan may be called including the parents and other key professionals involved SMART targets will be set with meaningful and individualised rewards offered We are able to provide some in-class support and progress is closely reviewed Some students will be offered a programme of group-work to promote and enhance learning behaviours in the classroom or specific tailored programmes that promote emotional regulation

In order to work as preventatively as possible we work on a classroom coaching model for students and school staff We find that this improves outcomes for a focus child and also benefits the rest of the pupils in any given classroom School professionals can also be supported through our comprehensive professional development training programme

Service Feedback

ldquoAttendance was below 935 three years ago At the end of 2014 the whole school average was 956 This was a direct result of the support offered by our Attendance Officer and her partnership with our own School Attendance Lead The team were very efficient at helping ushellip as a consequence persistent absenteeism was reduced and poor attenders improvedrdquo Malcolm Drakes Head teacher at Broadford Primary

Contacts Penelope Denny bull 01708 432667 bull Email penelopedennyhaveringgovuk Tracy Bowden bull 01708 432667 bull Email tracybowdenhaveringgovuk

Traded offer for attendance support You will receive regular support from a linked Attendance and Behaviour Support Officer (including absence cover) to assist you with advice and guidance on promoting early intervention for pupils with poor attendance and strategies for managing pupils with persistent absence

The Attendance Officer will take responsibility for the preparation of cases that meet the threshold for legal action including

- Issuing of Fixed Penalty Notices

- Support for children on safeguarding plans and children missing from education (CME)

- Provision of advice and guidance on child protection issues

- Detailed casework for pupils with low attendance and have reached the threshold for legal intervention

- Outreach work with pupils and families including home visits and attendance at multi-agency meetings and case conferences for pupils causing serious concern

- Meetings at school with staff outside agencies and parents

- Cross border liaison in relation to out of borough pupils

- Advice and guidance when a parent wants to educate their child at home

- We are also able to offer you a pre - Ofsted lsquohealth checkrsquo with data analysis

Duty advice line To cover any kind of query related to attendance behaviour traveller support IYFAP and exclusion we offer a dedicated Mon-Fri 9am-5pm duty telephone system where a member of our team will be here to answer questions and provide follow-up

Service Feedback

ldquoThe focus skills group has been a tremendous success the children have really benefitted and staff have noticed the differencerdquo Learning Mentor Havering Primary School

CPD offer to all schools We offer a wide training menu to schools depending on the needs of the school in consultation and partnership with the Head teacher We will deliver training packages that improves the implementation of policy into practice and enhances the confidence of teaching staff Our packages are approved and recommended by the DfE NICE and OFSTED We are able to train whole school staff teams or smaller targeted groups of staff teachers NQTs TAs and SMSAs Our Training offer is flexible in terms of venue full dayhalf day and twilight options

Courses on offer bull Positive Classroom Behaviour Management for teachers

NQTs and support staff Supporting school staff in developing understanding of the motivations behind childrenrsquos challenging behaviour Key stage 1-4

bull Positive Lunchtimes ndash a specific training for SMSAs in-line with the new OFSTED framework Key stage 1-2

bull Accredited 1 and 2 days Team Teach Training de-escalation and positive handling We are able to offer whole school training and planned open courses throughout the year Key stage 1-4

Deputy Head Havering Special School


Benefits to your academy bull A service provided by staff with considerable experience

with a variety of skills who are already supporting primary and secondary academies in Havering

bull We work closely alongside colleagues within the local authority so any multi agency discussions are accessible timely and productive

bull We can offer you a flexible needs led service that aims to deliver alternatives to exclusion

What the academy will be asked to do For support for individual students we will ask you to complete a referral form and provide us with as much information as possible Any training needs or service related questions please call and discuss further with Penelope Denny (contact details below)

Key Performance Indicators bull You will be able to contact a member of our staff via

telephone from 9am ndash 5pm Monday to Friday

bull Telephone and email enquiries are acknowledged within 24hrs of receipt and an appropriate response sent no later than 3 working days

bull Attendance and behaviour support officers have in-depth knowledge and understanding of your school and also the local context

bull Restorative Approaches ndashbecoming a restorative school A programme of training and workshops with SMT School Staff and Students that support whole school approach and culture change Key stage 1-4

bull Programmes and workshops that promote better social skills and related to the PSHE curriculum using the lsquoDina Dinosaurrsquo puppet programme building capacity and developing a school culture Key stage 1-2

bull Engaging Traveller Families Key stage 1-4

bull Teacher and staff reflective problem solving sessions these are particularly beneficial as a follow up to the Team Teach training course Key stage 1-4

bull Training for Governors and schools on the attendance legal framework and exclusion Key stage 1-4

Service Feedback

ldquoFeedback from the staff has been extremely positive it will definately promote and aid good practise within our schoolrdquo

For additional information and prices please contact

Penelope Denny (team manager) 01708 432 667

Penelopedennyhaveringgovuk

26 27


A

M

S

Sp Alternative Provision Service (APS) Service Description Benefits to your establishment The Alternative Provision Service is a long established By the local authority holding an approved provider list and professional service that not only maintains a list of approved alternative education providers but ensures that all students are matched sensitively to the most appropriate alternative educational options This supports pupilrsquos engagement success and progression

By securing a register of approved provisions the service can ensure that schools academies PRUs and LA departments have assurance that they are accessing the highest quality provision and complying with statutory guidance as all providers on the list are approved and quality assured by the AP Commissioner

What the Service can offer bull Approval and Quality Assurance of Alternative Provision

bull Pupil matching service

bull Alternative provision legislative guidance

bull Brokering service between school and provider

bull Continuous Professional Development amp training

bull Alternative Provision Partnership membership

The standards that are applied have been set out by the Department for Education and Ofsted and are in response to Charlie Taylorrsquos recommendations (2012) and lsquoAlternative Provision statutory guidance for local authoritiesrsquo (January 2013)

Contacts Lee Clegg (Alternative Provision Commissioner) bull 01708 431 251 bull Email leeclegghaveringgovuk Paul Tinsley (Education Inclusion Support Manager) bull 01708 433 837 bull Email paultinsleyhaveringgovuk

that contains a range of Approved and Quality Assured alternative options it

bull Gives all schoolsacademies amp PRUs assurance that APmeets clearly defined Ofsted and DfE standards

bull Supports better educational options for children ofcompulsory school age who for reasons of illnessexclusion from school or otherwise may not receivesuitable education unless such arrangements are madefor them

bull Enables schoolsacademies amp PRUs to use alternativeoptions as an early intervention to dis-engagementat the point of need and reduce the risk of schoolexclusion

bull Allows the AP Commissioner to use her experience andutilise resources and expertise within the LocalAuthority when approving and quality assuringalternative provision

bull Ensures AP settings are safe and compliant with healthamp safety and Safeguarding legislation

bull Ensures schoolsacademies and PRUs are compliantwith OfstedDfE guidelines when planning educationfor pupils offsite

bull Ensures AP providers follow Quality Improvement Plansto raise their standards

bull Enables partnership working offering targeted solutionsand support

bull Enables APs to contribute with schools towardsnarrowing the gap between lowest performing childrengiving them the best life chances

What the schoolacademy amp PRUs will be asked to do Sign up to the Alternative Provision Service using SLA online

bull Nominate a senior member of staff as the AlternativeProvision Co-ordinator

bull Attend termly partnership meetings

bull Work in collaboration with Alternative ProvisionCommissioner when placing pupils ontoAlternative Provision

bull Provide feedback on provision used to ensure qualityis maintained

bull Provide information and data on the pupils who areplaced on alternative provision

bull Facilitate termly partnership meetings

Key Performance Indicators (KPIs) bull On-going access to the up to date list of Alternative Provision providers who

have been approved

bull Notification when new providers are included on the approved provider list

bull Notification if a provider is removed from the approved provider list

bull Termly Quality Assurance results report

2941

bull Response to communications and referrals within 3 working days

bull Termly partnership meeting facilitation

Additional Information Publications related to this service

bull Charlie Taylor Review shy httpswwwgovukgovernmentuploadssystemuploadsattachment_datafile180581DFE-00035-2012pdf

bull Ofsted Inspection Handbook 2014 shywwwofstedgovukresourcesschool-inspection-handbook

bull London Councils Framework - httplondonpruscoukbull Alternative Provision ndash Statutory Guidance for Local Authorities 2013 shy

httpswwwgovukgovernmentpublicationsalternative-provision

Price of the services Price and package details are available to schools academies and PRU through SLA Online



29 28


P C S Havering Governor Services A Sp

M

Service description HGS provides a service to help governing bodies meet the ever increasing demands and expectations they face

We aim to

bull Ensure governing bodies operate in accordance with statutory requirements

bull Assist with the self- evaluation of GB effectiveness

bull Support the development of GB effectiveness and capacity

bull Manage and promote governor recruitment and retention

bull Promote governor training opportunities

bull Encourage and support governor networks

What the Service can offer bull Clerking and meeting support

A named Governor Development Officer will work with you to produce bespoke GB meeting agendas a clerk will attend your meetings to offer procedural advice and produce accurate minutes

Support for committee meetings and ad hoc hearings can be arranged ndash please call the team to discuss your requirements

A discount is offered for electronic only communication

bull Training and Development Face to face training sessions are offered on a variety of topics each term These sessions provide an opportunity to meet governors from other schools and be updated on local and national initiatives

Whole governing body or cluster training can also be arranged

Details of any nationally available training opportunities for example from the National College are also circulated to governors

bull Advice and Guidance GBs can seek advice and guidance on all governance issues Customised support for example in responding to new initiatives such as reconstitution can be offered

Service Feedback

ldquoHGS have always been very helpfulrdquo Ardleigh Green Infants

Benefits to your school bull Professional support from Officers

bull A named Governor Development Officer to support the governing body

bull Up to date information about statutory requirements

bull Support to develop your governing body

bull Welcome to Governance training for new governors

bull Network meetings for Chairs and Liaison amp Development Governors

What the school will be asked to do bull Notify any changes of Governing Body membership

to HGS promptly

bull Headteachers and Chairs are asked to respond to draft agendas in good time

bull Provide all meeting papers (where applicable) in time for distribution prior to meetings

bull Headteachers and Chairs are asked to respond promptly regarding comments on draft minutes

Key Performance Indicators (KPIs) bull Agendas distributed in line with legal requirement

(7 days for maintained schools and in line with academy Articles of Association)

bull Minutes prepared and sent via email to Chair and Headteacher within 15 working days of the meeting Where governing bodies require a shorter time-scale negotiation with the relevant Governor Development Officer will be appropriate

Additional Information We do our best to respond positively to all requests for training or additional services please do contact us if you have a specific issue that you would like to discuss

Price of the Services Full details of our prices are available on the SLA Online portal wwwhaveringeducationservicescouk



Contacts Maureen Smith (Havering Governor Services Manager ) bull 01708 433 665 bull Email maureensmithhaveringgovuk Michelle Morgan (Principal Governor Development Officer ) bull 01708 433 879 bull Email michellemorganhaveringgovuk Graeme Cornell (Principal Governor Development Officer ) bull 01708 434 495 bull Email graemecornellhaveringgovuk

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Schools Health and Safety Advisory Service

Service Description

The Schoolsrsquo Health amp Safety Advisory Service provides

establishments with access to a competent advisory service to enable them to fulfil their

statutory duties relating to occupational safety

and health

What the service can offer Access to the Schoolsrsquo Health amp Safety Manual policy and guidance and Health amp Safety Bulletins developed by the Schoolrsquos Health amp Safety Team The Service supports the continuing development of these

bull One and a half days of on-site support visits per year The visits include a core monitoring element and a support element The monitoring element is designed to ensure that establishments continuously improve their health amp safety management systems This includes audits of the Establishmentrsquos health amp safety management system the frequency of these is decided by the establishmentrsquos risk rating The support element is flexible to enable best use of the advisory support time The options available to include training workshops assistance in developing policy and supporting documents (including risk assessments)

bull Access to telephone amp e-mail advice throughout the contract period

bull Subscription to the Consortium of Local Education Authorities for the Provision of School Science (CLEAPSS) service (for secondary schools this includes access to the Radiation Protection Adviser Service)

bull Access to the Evolve educational visits approval management system

Benefits to your school Under the Management of Health amp Safety at Work Regulations employers are required to have access to competent advice on health amp safety The Schoolsrsquo Health amp Safety Team has extensive experience of working with educational establishments to enable them to effectively manage their establishments The Teamrsquos advisers understand these organisations and are used to finding solutions suitable for the specific needs of schools amp other educational establishments

What the school will be asked to do Ensure access to appropriate members of staff amp information bull Ensure that work location is available which is

suitable for the task(s) being undertaken bull Respond in a timely manner to requests to set

the dates of support visits

Key Performance Indicators (KPIs) Onsite support bull Contracted days delivered with contract period

(standard contract 15 days in 12 month period)

Remote Support ndash bull Telephone support available from 0900 - 1700 on

all working days bull Calls answered with 5 rings

Writtene-mail queries ndash bull Answered or holding response within 5 working days holding response will indicate the anticipated time required to research answer to query

Additional Information In addition to the normal service agreement establishments are able to procure additional support from the Schoolsrsquo Health amp Safety Team These can be either ad hoc arrangements or permanent extensions to the contract agreement

Price of the Service Prices are available on the portal

Additional or bespoke services can be provided Please contact the Service to discuss your individual requirements

How to purchase and timescales Purchases should be completed on the services for schools portal (wwwhaveringeducationservicescouk)

Contract duration and notice period 12 months 6th April 2015 ndash 5th April 2016

Contacts Stephen Catley (Health amp Safety Team Manager) bull Tel 01708 431 707 bull Emailstephencatleyonesourcecouk

30 31


Key performance indicators bull 100 satisfaction with project delivery

bull Suitably qualified and experienced staff will

Available Services A full range of services are available which are designed to meet the needs of all schools Prices are for single site schools Bespoke

What the service can offer We will undertake any of the following bull review your existing plans making recommendations

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for improvement as required bull undertake formal scenario testing of the existing

arrangements in place providing a subsequent lessons learned report action plan

bull conduct on site visits site inspection and suitability for identified business continuity purpose

bull produce structured business continuity documentation tailored to the needs of your organisation

bull provide general advice and live incident management advice

Benefits to your school Access to a highly professional and experienced team with an Emergency Services Senior Officer background who have taken part in some of the most publicised major emergencies that have occurred within the UK A service that will act within the principles of the Civil Contingencies Act 2004 for emergency planning and ISO22301 for Business Continuity management The levels of service and requirements will be agreed with schools to suit individual needs wherever possible with our bespoke service AQ readily available and accessible response to your needs

What the school will be asked to do The school will bull Provide full access to any existing plans in place

provide details of the structure and staffing As necessary participate in discussions and fact finding about key risks and service needs interdependencies and any past incidents allow access to the site for any scenario testing exercises or meetings to establish building details

bull Nominate a designated officer as point of contact for emergency planning business continuity issues

bull Consider recommendations made

Is your school sufficiently prepared

This advisory service enables schools to be prepared to deal with major

incidents remain operational and have sufficient and robust business continuity

plans in placeThe Civil Contingencies Act has raised the profile of business

continuity management and we live in an uncertain and ever

changing world

Service Description

be responsible for the delivery of the service

bull Where messages are left to individual officers the response will normally be within 2 working days

bull Staff will be available 52 weeks of the year

bull Email enquiries are acknowledged within 24 hours of receipt and an appropriate response sent no later than three working days

Additional Information The Emergency Planning amp Business Continuity team that would be looking after your needs have a substantial amount of experience and it is important that experiential learning is taken into the planning process to ensure all eventualities have been taken into account during the writing and reviewing of your plans and procedures

The EP amp BC Manager is a retired Police Officer who has a Masters Degree in Civil Emergency Management is a Fellow of the Institute of Civil Protection and Emergency Management a Member of the Business Continuity Institute and an Internal Auditor for ISO 22301 the Business Continuity International Standard He has been involved in 4 Major Emergencies and has been responsible for training a large number of emergency services in Disaster Management

The Emergency Planning Officer was the London Fire Brigade Borough Commander for Havering before retirement so has an in depth understanding of the borough risk profile and applying the legislation that exists to keep people safe Over a 7 year period he ensured that all the relevant borough buildings had adequate fire and hazardous material risk assessments produced and training and testing took place to maintain standards He has extensive Major Incident experience at a strategic and tactical level and is a subject matter expert in the technical capabilities of responding agencies He prepares tests and exercises the borough emergency plans and maintains the Borough Risk Register

Contacts Alan Clark (Emergency Planning amp Business Continuity Manager) bull 01708 433 206 bull Email alanclarkhaveringgovuk Trevor Meers (Emergency Planning Officer) bull 01708 434 605 bull Email trevormeershaveringgovuk

packages are also available upon request

Review of Existing Business Continuity Plan pound50 bull Review of existing business continuity plan

as supplied electronically by the school bull Provision of a recommendations summary including bull Evaluation of Business Impact Assessment bull Information about audit compliant bull Civil Contingencies Act and key legislation

Produce a Business Continuity Plan pound275 bull Produce and supply Business Continuity

Planin electronic format and a hard copy which includes key risks and potential mitigation options

bull Provide a summary guide on implementation and roll out

The school will be required to

bull Provide background details of any incident history at the school at the outset

bull Provide background details of any IT systems in usage and backup at the outset

bull Add presonal contact detailsstaff names to specific areas of the Plan left blank for this purpose



pound350 Bronze Service Package

Facilitation of one formal ldquotable toprdquo scenario test of the

business continuity planning arrangements in place at the school

site for a group of up to eight people Verbal feedback will be

provided to the participants

pound700 Silver Service Package

Formal scenario testing of the business continuity planning arrangements

in place which comprises two ldquotable toprdquo tests within a twelve month period Dates of tests

to be scheduled according to the requirements of the School provision of a subsequent

written ldquolessons learned and recommendationsrdquo report within ten days

after each test Summary Guide on maintaining your Business

Continuity Plan

Bespoke Please note that we can design

a bespoke package for any school designed around your specific needs

Major Incident Management Advice (If not Gold or Silver package holders)

pound60 initial charge pound60 per hour after first hour

pound1000 Gold Service Package

Formal ldquotable toprdquo scenario testing of the business continuity planning arrangements in place

which comprises two tests within a twelve month period Dates of tests to be scheduled according to the requirements of the School Provision of a subsequent ldquolessons learned and recommendationsrdquo report within ten days after each test and

a debrief visit each time to present the report

This will include advice on areas where the plans could be further developed

The writing of a formal ldquoProcedure on testing business continuity plansrdquo

Support for the school at your request in any internal or external audit meetings looking at business continuity issues

Day to day general advice by telephone on any business continuity planning issue as requested by the school

Within normal working hours suitable training on the introduction of any plans or general business continuity issues at your request according to the schoolrsquos needs

ndash subject to a maximum of three hours entitlement per twelve months within

the price of this contract

Bespoke Please note that we can

design a bespoke package for any school designed around your

specific needs

Major Incident Management Advice (If not Gold or Silver package

holders) pound60 initial charge pound60 per hour

after first hour

32 33


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Service Description Technical Services is a multi-disciplinary service Our team of experienced architects engineers and surveyors can cater for all your building related needs

Our responsive Helpdesk team will assist you in dealing with your reactive and planned maintenance issues

What the service can offer

1 Statutory Compliance Package gives you access to a menu of corporately procured and run contracts for statutory and non-statutory tests and inspections The package includes an 800 am to 500 pm Helpdesk service for planned and responsive repairs and a 24-hour 365-day call-out cover for emergency works

2 Technical Advice Package offers 5 hours of expert technical advice regardless of the fixed hourly rate for the technical discipline

3 Surveying and Design Package offers in-house technical expertise at an hourly rate or as a percentage of the overall project cost on a sliding scale

Benefits to your school bull An 800- 500 Helpdesk and 24 Hour Emergency

Call out

bull Diagnosis and resolution of building mechanical and electrical defects

bull Access to and administration of a wide range of maintenance contracts and inspections including fire alarms emergency lighting gas boiler servicing central heating and water systems

bull Expert advice in dealing with asbestos management and removal Key Performance Indicators (KPIs) How to purchase and timescales

bull Design and supervision of new works Purchases should be completed on the services for bull Professionals who are familiar with your buildings bull Ensure 100 of Helpdesk calls are answered schools portal (wwwhaveringeducationservicescouk)

and services within 5 minutes Maintained schools - 30th April 2015 Academies - 23rd July 2015 bull Works undertaken on your premises will be managed bull Issue 100 of invoices for works within 1 month

around your operational requirements of completion Time Scales and deadlines for projects will be determined bull Assurance of compliance with all building related bull Deliver 100 of projects within budget by individual negotiation statutory legislation bull Deliver 100 of projects to programme around the package and bull Assurance of compliance with DfE and local Schools will have the opportunity to feedback through services procured requirements through close liaison with Education Asset the SLA Online customer satisfaction survey We aim

Management Planning and Building Control for 100 Customer satisfaction with project delivery

What the school will be asked to do Additional Information

bull Consult at an early stage to enable proper planning and For 24-Hour Emergency Call Outs ring the Helpdesk on 01708 433279timely delivery of building projects For Repairs and Maintenance ring the Helpdesk between 800 amand 500 pm bull Visit the Education Buildings Design and Maintenance

Services page on the Havering Education Services What the service can offer Online Portal to see the full range and costs of

Package 1 Statutory Compliance You will be charged an annual fee for the package services offered

Servicing and inspections are priced individually according to your building needs See Havering Education Services website for individual costs and details

Package 2 Technical Advice Package pound325

We aim to

Education Buildings Design amp Maintenance Services

Contract duration

Maintained Schools 01042015 ndash 31032016

Academies and Free Schools

01092015 ndash 31082016

Contacts Andy Skeggs (RIBA) bull 01708 433 600 bull Email andyskeggsoneSourcecouk Helpdesk bull 01708 433 275 bull Email fmhelpdeskhaveringgovuk

Package 3 Surveying and Design services Professional advice or management of school funded projects will be charged at an hourly rate or as a percentage of the project value whichever is appropriate

34 35

-

-

-

-

-

-


P M

A Sp

S Education Asset Management (Academies)

Service Description Our experienced Schoolsrsquo Asset Management team will support you in managing your school buildings and help you to maximise investments to gain the best from your accommodation We offer a full project commissioning and support service Our Project Managers are Prince2 qualified

What the Service can offer We offer a choice of three packages or we are happy to negotiate bespoke packages to suit your particular requirements

Package A Schools Asset Management Planning (AMP)

bull Provides advice and support to help you

Develop your Asset Management Plan

Prioritise works identified through your condition surveys

Develop a planned maintenance programme

bull Provides floor plans and accommodation schedules

bull Provides accommodation assessments in accordance with EFA guidelines

bull Carries out net capacity assessments

bull Ensures awareness of legal responsibilities and compliance issues

Package B Condition Surveys

Arrange a building condition survey The package includes a visit to discuss and interpret the survey outcomes and incorporate them into your Asset Management Plan

Package C Project Commissioning and Support

Support of school maintenance and construction projects and other improvement schemes from inception to completion Ensure works are delivered using appropriate contracts and contractors are competent

Benefits to your school bull We know your buildings

bull We are local and based in the borough

bull We are used to working on occupied sites

bull We have in depth knowledge of the statutory roles and responsibilities of schools and governing bodies

bull Access to all your condition data meaning your Asset Management plan will be based on informed decisions

bull Access to site and floor plans and accommodation data allowing you to ensure and maintain their accuracy

bull Advice and guidance on the completion of the Schools Project Notification and Consent Form (where applicable)

bull Accurate Net Capacity Assessments

Joanne Hunter (Education Asset Manager) bull 01708 431 053 Mob 07949 712 825 bull Email joannehunterhaveringgovuk Contacts Clive England (Schools Project Manager) bull 01708 434 256 Mob 07961 042 110 bull Email cliveenglandhaveringgovuk

Gary Moreland (Schools Project Manager) bull 01708 431 718 Mob 07984 457 677 bull Email garymorelandhaveringgovuk

What the school will be asked to do In the first instance please contact the team to discuss your requirements See contact details below

Key Performance Indicators (KPIs) Package A 100 of visits carried out as agreed under terms of contract 100 Maintenance Programme drafted populated with up to date information and agreed

Package B Written Condition report delivered and agreed within timeframe agreed Post survey visit carried out to customersrsquo satisfaction

Package C 100 Customer satisfaction with the support received in project delivery 100 within budget 100 to programmelow

Additional Information We are happy to negotiate bespoke packages to suit your particular requiements

Price of the Services Package A Academies only Project Management Consultancy pound5500 per hour

Package B Academies only Based on the Gross Internal Floor Area of the buildings and m2 of the site (Academies only ndash part of core service to maintained schools)

Package C All schools and academies Project Management pound5500 per hour

Timescales and Deadlines By negotiation within the contract period

Contract duration and notice period Package A and B Academies amp Free Schools 01092015 to 31082016

Package C can be purchased at any time within the contract year by

Academies amp Free Schools between 01092015 to 31082016 and by Maintained Schools 01042015 to 31032016

36 37


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A M

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39

Prices of the Services Security Response and Patrol Service Costs are set per site banded by pupil numbers

Custodian Monitoring Services Monitoring is valid 24 hours a day 365 days a year The client (school or academy) will be informed if there is a line fault or if they have a high level of activations The cost of monitoring is pound31330 annually The client will need to arrange the service themselves but they will benefit from the group discount obtained through the local authority New sites will need to contact Hazel North Stephens Contract Monitoring and Development Officer who will work with them to set up the contract and liaise with Custodian to ensure a fixed start date

Tel 01708 431480 07946 738479

Timescales and Deadlines The service may be purchased at any time within the contract period

Key Performance Indicators (KPIs)

bull 100 of all alarm activations attended within 30 minutes

bull 100 of staff provided will be skilled honest experienced and suitably qualified in the work that they are to perform

bull 100 Reports will be made available to the Local Authority Officer on a daily as is Monday to Friday

Additional Information The service is managed by the Local Authority Asset Management

Service and is provided by their contracted security provider working with the Authorityrsquos alarm monitoring contractor Custodian

Call outs are arranged through the Local Authorityrsquos emergency call centre provider and the in-house Maintenance Unit

Contract duration and notice period

Maintained Schools Academies and Free Schools 01042015 ndash31032016 01092015 ndash31082016

Security Response and Patrol Service

Terry Yallop (Asset Manager) bull 01708 432 878 bull Email terryyalloponesourcecouk

39


Service Description The Security Response amp Patrol Service provides the following

bull Out of hours response to alarm activations

bull Regular preventative patrols

bull Secure key holding for emergency access

bull Static Guarding (Costs can be provided on request)

bull Response to emergency situations

bull Maintaining and updating the Keyholder database

During Term Time Monday to Friday 530pm until 730am

Saturday amp Sunday 24 hour operations

During School Holidays Monday to Sunday 24 hour operations

What the service can offer bull An immediate risk assessment by the operative

removes the inconvenience of unnecessary call outs to you or your staff

bull An immediate response to any alarm activation The operative will investigate the cause of the alarm and reset it if it is a fault on the system and report it for repairs to be carried out

bull On the rare occasion that the alarm has been triggered by fire flood or unauthorised entrance the operative will contact the relevant emergency service and the named premises keyholder

bull All security staff are SIA licensed and have continuous access to local contract management and immediate access to their own companyrsquos 24 hour control centre

Benefits to your school bull Economies of scale give you more value for money

bull Local knowledge and experience backed up by the Local Authorityrsquos emergency services

bull A timely response to call outs

bull Patrols are local and borough based

What the school will be asked to do bull Ensure keyholder details are current

bull Ensure keys are provided to enable operatives to access the premises (when you change your locks please remember to get an extra set cut for the security patrols)

bull Agree with the Security Provider any areas that are out of bounds

bull Promptly address any installation issues

Contacts

38


Premises Advisory and Monitoring Service C

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Grounds Maintenance Support Services This element provides an advisory and monitoring service in relation to the management of the schoolrsquos grounds maintenance contract as well as other grounds issues eg advice on landscaping

The service includes site visits to monitor the standard of grounds maintenance work as well as an inspection of the external fabric of school buildings play equipment hard surfaces and paths Additionally we will liaise with contractors to enable the appropriate levels of service to be maintained

Schoolrsquos cleaning arrangements The service includes site visits to monitor the standard of cleaning being achieved by the contractor or schoolrsquos in-house cleaning team as well as liaison with contractors to enable the appropriate standards to be maintained Additionally training can be provided to in-house staff on cleaning procedures and health and safety and advice given on suitable products and equipment Assistance can also be provided during the tendering process for example as part of the contractor presentation procedure


Tree Inspection Service This element provides an advisory and inspection service in relation to the management of tree safety on the school site As part of the service the site will be surveyed to identify trees in high risk locations These trees will be inspected twice a year (this is necessary in order to be able to identify all of the potential indicators of ill health) Additionally quotes will be sought from contractors where work is required and any work undertaken will be monitored

Key Performance Indicators (KPIs) bull Termly building cleaning and grounds maintenance

inspections will be undertaken and a report sent to the Head Teacher within 24 hours

bull Tree Inspections will be undertaken during July and January and a report sent to the Head Teacher within 24 hours

bull Requests for additional visits to the school will be actioned immediately and arranged at the convenience of both parties

bull Requests for work quotations will be actioned immediately and quotations received within 14 days

bull The school should allow the inspector access to the school buildings and grounds at an agreed time and date

bull Where a relief school keeper is employed the school should certify any submitted timesheets and fax or e-mail them to the service manager before the 8th of the following month

Additional Information The Cleaning and Grounds Maintenance services both include assistance in developing suitable service specifications to enable effective tendering In addition to the normal service agreement schools are able to procure additional support if required These can either be ad hoc arrangements or permanent extensions to the contract agreement

Relief school keepers have received DBS disclosures have received medical clearance and have been trained to undertake school keeping duties



Service Description The service provides schools with an advisory and monitoring service to assist them in managing the maintenance of their buildings and grounds The service has elements to ensure adequate standards of school keeping cleaning grounds and tree maintenance

What the service can offer Site ManagementSchool Keeping Support Service

This element provides access to the relief school keeper service to support absences and other short-term requirements for additional staff (eg furniture relocations etchellip) Additionally the service provides an advisory service for the recruitment and selection of suitable candidates for school keepingsite manager posts guidance on the operational and management roles of duty holders induction training health and safety training and access to other appropriate training

Cleaning Support Service This element provides an advisory and monitoring service in relation to the management Schoolrsquos cleaning arrangements The service includes site visits to monitor the standard of cleaning being achieved by the contractor or schoolrsquos in-house cleaning team as well as liaison with contractors to enable the appropriate standards to be maintained Additionally training can be provided to in-house staff on cleaning procedures and health and safety and advice given on suitable products and equipment

Assistance can also be provided during the tendering process for example as part of the contractor presentation procedure

Contacts

Benefits to your school These services will enable effective and efficient management of building and grounds maintenance activities within the school and ensure that site personnel and cleaning staff are trained in health and safety and operational matters

The services have been established for many years highlighting deficiencies in cleaning and grounds maintenance and providing assistance in improving matters in a wide variety of schools throughout the Borough and beyond Inspections are undertaken by experienced well qualified staff who have developed good relationships with cleaning grounds and tree contractors

Every respondent to a 2012 survey judged that the services offered lsquogood support to the schoolrsquo and lsquogood value for moneyrsquo

John Speller (Services Manager) bull 01708 433 900 bull Email johnspellerhaveringgovuk Amanda Warren bull 01708 433 034 bull Email amandawarrenhaveringgovuk 40 41


Grounds Maintenance ServicesC

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Service Description The London Borough of Haveringrsquos Grounds Maintenance Services team can provide your school with specialised grounds maintenance and gardening services whatever the weather We operate a lsquoyear plannerrsquo style bespoke scheduling system that lists work to be carried out on a week by week basis and you will only be invoiced each month for the work carried out

What the service can offer bull Hedge cutting

bull Sports pitch maintenance

bull Pitch marking

bull Running tracks

bull Weed treatment to hard standings

bull Specialist turf treatments

bull Jump pit maintenance

bull Seasonal bedding

bull Bulb planting with students

bull Shrub and tree maintenance

bull Turfing

Benefits to your school bull All 70 full time staff have ID badges uniforms and are

DBS checked

bull All resources are based at 9 depots within the borough

bull Flexibility afforded by extensive local resources

bull Skilled grounds staff with up to 49 yearsrsquo experience

bull Wide range of available equipment including tractors and gang mowers ride on cylinder and rotary mowers line marking equipment fine turf machinery rollers excavators and an 18 tonne grab lorry

bull Minimal travelling time from depots to your school

bull Competitive rates ndash no company cars shareholders or profit targets

bull Fully registered waste carriers composting and disposal facilities

bull Local authority organisation means stability and reliability

bull GPS mapping and accurate estimatingquantity surveying available for all sites within the borough

bull Internal local authority ICT and audited financial systems

bull Landscaping projects

Service Feedback

ldquoI came in on the Monday morning and the grounds looked fantasticrdquo A Romford Academy Head Teacherrsquos feedback

Contacts Martin Haskell ndash Grounds Maintenance Manager bull 01708 433 831 bull Email martinhaskellhaveringgovuk Andrew Hull ndash Contracts Management Officer bull 01708 433858 bull Email andrewhullhaveringgovuk

What the school will be asked to do bull Work in partnership with us to provide the most

effective and efficient specification to suit your needs

bull Sign staff worksheets indicating satisfaction with works carried out

bull Attend scheduled progress meetings

bull Inform us of events and special occasions giving plenty of notice

bull Inform us of any changes of layout at your school

bull Inform us of any service issues in a timely fashion

bull Maintain effective communications

Prices of the Services

Task Rate

2 staff amp a van (include all tools amp machinery) per hour pound6015

Tractor amp gang mowers per hour pound3738

Ride on mower amp driver per hour pound3471

Initial mark ndash football pitch per pitch per occasion pound9023

Re-mark football pitch per occasion pound3008

Initial mark six lane 400 metre running track per occasion pound18045

Re-mark six lane 400 metre running track per occasion pound6015

Initial mark hockey pitch per occasion pound6015

Re-mark hockey pitch per occasion pound2005

Preparation of new or renovation of shrub beds per m2 pound3902

Shrub bed planting (five 3 litre container grown shrubs) per m2 pound3081

Shrub bed mulching (using composted whole tree mulch) per m2 pound205

Hedge cutting per linear metre pound596

Prepare ground supply amp lay turf per m2 pound575

Prepare ground supply and sow grass seed per m2 pound390

Garden design by experienced amp qualified staff per hour pound2876

Tree surveytree works Enquiry

Key Performance Indicators (KPIs) bull Expectation that staff will attend weekly and

carry out works in line with the bespoke schedule weather permitting

bull Schools and academies will only be invoiced for scheduled works carried out to the satisfaction of the client

bull Schedules of work will be designed in line with the clientrsquos expectations

bull All queries or issues will be resolved quickly and professionally

bull All machines vehicles and equipment is to be maintained and operated to the highest safety standards

bull Full risk assessments for all activities available on request

bull All herbicides will be applied by staff qualified to National Proficiency Tests Council standards

bull Sports pitches and tracks will be marked in accordance with IAAF the Football Association The Rugby Football Union and the Marylebone Cricket Club guidelines

Additional Information Our close proximity to your school enables us to programme works to suit local weather conditions for example herbicide spraying which needs to be done during fine weather We have locally based resources enabling us to expand team numbers if and when required and we will always make an effort to work with you to prepare for special events and important dates Works can if required be carried out outside of school hours or term times

Timescales and Deadlines We can mobilize teams for new sites and partnerships within relatively short period of time We have a wide range of resources and a flexible approach to new business

Contract duration Contracts are generally for a year at a time although this can be extended indefinitely We would always request at least three monthsrsquo notice for significant changes or cancellations

43

Service Feedback

ldquoI canrsquot fault the service being providedrdquo Feedback from a Romford special school Head

43 42


C

A M

P S

Sp Waste and Recycling (Street Care)Service Description The Waste amp Recycling Team offers support and advice to schools on waste reduction and recycling initiatives The team can assist by improving your schools recycling and waste reduction performance through education and promotion The team also works closely with its waste contractor Shanks to ensure a high standard of waste and recycling collection at all schools in the borough

Recycling and Waste Prevention What the service can offer Recycling and waste prevention education for your school including

bull Fun interactive curriculum linked assemblies and workshops from Nursery to Year 6

bull A 3Rs (reduce reuse recycle) assembly

bull Hands on interactive sessions including composting and exploring materials that can be reused to help local wildlife

bull The hire of free resources such as litter pickers the Lorax Library and films

bull Love Lunch Hate Waste campaign

bull Visit MuRFyrsquos World a free interactive education classroom which brings to life the 3Rs

Benefits to your school The reduction of waste and increase in your schoolrsquos recycling performance

WEEE - Waste Electrical and Electronic Collection of Equipment What the Service can offer The collection of waste electrical and electronic equipment (WEEE) from your school

Benefits to your school The free collection of waste electricals including pcs office equipment and lots more Recycle 123 will collect directly from your school and then reuse or recycle items back into raw material

What the school will be asked to do Contact Recycle 123 by freephone on 0800 085 1050 or fill out an online form by visiting www123recycleforfreecom

Key Performance Indicators To achieve a recycling rate of 36 in 1415

44

What the school will be asked to do To arrange any of the above activities contact Keep Britain Tidyrsquos Education Officer on 020 8911 3190 or email Jennifercooperkeepbritaintidyorg


Price of the Services FREE

Timescales and Deadlines These services are available on request until the end of March 2016


Timescales and Deadlines This is an on-going free service available upon request

Contacts Alex Moore da Luz (Waste Prevention Projects Officer) bull 01708 432 838 mob 07946 738 511 bull Email alexmooredaluzhaveringgovuk

Love Food Hate Waste workshops What the Service can offer Training and resources to help your school run their own Love Food Hate Waste workshops

Benefits to your school You will be provided with training and resources to enable your school to run their own Love Food Hate Waste cookery workshops and campaigns This will help reduce food waste at school and help families to reduce food waste and save money at home

What the school will be asked to do Register your interest by visiting wwwhaveringgovuklovefood and filling out an online enquiry form


Price of the Services The training and resources are provided free of charge

Timescales and Deadlines The first two training sessions will take place in March 2015 Details of further training opportunities will be posted on wwwhaveringgovuklovefood

Compost Doctor service What the Service can offer Advice and guidance on how to order a compost bin get started and assistance with any composting related issues

Benefits to your school The establishment of an effective composting system at your school can help reduce your schools waste by a third Your school can also enjoy a free on-going supply of compost for use on vegetable plots and flower beds

What the school will be asked to do To order a compost bin for a reduced price call 0844 571 4444 or visit wwwgetcompostingcom For advice on composting andor to request a free composting guide for your school visit wwwhaveringgovukcompostdoctor


Price of the Services Compost bins are chargeable and the price varies depending on the availability of subsidy Compost bins are always available for a reduced price however The Compost Doctor service and guides to composting are free

Timescales and Deadlines The ordering of compost bins composting guides and requests to the Compost Doctor service are available until the end of March 2016

45


Finance Support Service -LA Maintained Schools P

M

S

Sp

Service Description This service provides advice and support on the management of finances including the planning construction and monitoring of the schoolrsquos budget

What the service can offer The Standard Service bull Provision of the annual Budget Planning Pack

personalised for your school

bull Provision of salary calculators

bull Provision of Excel spreadsheets with funding pre-populated for multi-year budget planning and projection These allow schools to plan for the effective use of the Pupil Premium and to link the budget to the School Development and Asset Management Plans

bull Telephone support on all matters relating to the school budget and financial and accounting procedures

bull Advice on best practice and guidance for enhancing financial processes in the school

bull Written guidance on financial administration procedures such as year end and accruals

bull Completion of the Consistent Financial Reporting return required by the DfE

bull Final close of the accounting year in FMS

bull Provision of local financial benchmarking and guidance on DfE benchmarking data

bull Support and guidance on the introduction of electronic financial processes

bull Liaison with other service providers on issues affecting the schoolrsquos budget

bull Guidance on the requirements of the Schools Financial Value Standard

Additional support available on a consultancy basis This can be carried out on-site or remotely and could include

bull Budget preparation monitoring and forecasting

bull Multi-year budget planning and projection

bull Ad hoc review of budget pre Resource Committee

bull Ad hoc preparation of statements for Resource Committee with attendance at meetings if desired

bull Costing of staffing options for example in re-structure planning

bull Assistance with bank reconciliations and other financial returns required by the LA

bull Training for head teachers senior managers and finance staff on budget management

bull Support with the completion of the Schools Financial Value Standard

bull In depth analysis of benchmarking data

bull Support with the detailed set up of electronic financial processes such as BACS payments

bull Support with the establishment of operating leases

Budget Support Packages This year we are offering schools the opportunity to purchase a programme of pre-booked visits at a set price These include bull Termly budget review (three visits) including

the production of a report for the schoolrsquos Resources Committee

bull Half termly budget review (five visits) bull Half termly budget review including the production of

a report for the schoolrsquos Resources Committee Visits will be arranged at the start of the financial year

Audit healthcheck This service is now available from Internal Audit oneSource shyworking on behalf of Havering Council

Benefits to your school bull A service provided by people with a full understanding of

Haveringrsquos Financial Regulations and financial requirements bull A service provided by experienced staff with a long history of

supporting financial management in Havering schools

bull Easy to use budget and salary tools bull A Budget Planning Pack that provides a comprehensive guide

to budget construction bull We have an in-depth knowledge of SIMS financial software

used in schools bull We are fully conversant with the financial reporting

requirements of the LA and DfE including Consistent Financial Reporting

bull The option of purchasing pre-planned visits will provide assurance throughout the year

What the school will be asked to do Provide access to financial information and the schoolrsquos accounting system

Key Performance Indicators (KPIs) bull A response to general telephone and e-mail queries within

three days bull Requests for on-site visits for consultancy work met within ten

working days bull The annual Budget Planning Pack and spreadsheets

will be issued no later than 28 February each year to coincide with final budgets

bull Havering produced benchmarking data will be issued to schools before the end of the summer term

bull Final year of old year accounts will be completed by 1 September each year

Price of the Services bull An annual subscription for the Standard Service bull A set price for pre-planned Budget Support Packages bull An hourly charge for consultancy



Service Description This service provides advice and support on the management of finances including the planning construction and monitoring of the academyrsquos budget We can also provide a service covering the Responsible Officer and assurance role

46

Contacts Nick Carter ndash Principal Finance Officer (schools) bull 01708 433 884 bull Email nickcarterhaveringgovuk Jan Evans ndash Senior Finance Officer (schools) bull 01708 433 881 bull Email janevanshaveringgovuk

Finance Support Service - Academies P

A

S

C

What the service can offer The Standard Service bull Provision of the annual Budget Planning Pack bull Provision of salary calculators for a September ndash

August financial year bull Provision of Excel spreadsheets for multi-year budget

planning and projection These include the ability to link the budget to the Development Plan and to plan for the effective use of the Pupil Premium

bull Telephone support on all matters relating to the academy budget and financial and accounting procedures Remote support for FMS is available


bull Guidance on financial procedures and policies appropriate for an academy


bull Liaison with the academyrsquos external auditors on accounting matters

Additional support available on a consultancy basis This can be carried out on-site or remotely and could include bull Budget preparation monitoring and forecasting bull Working with the academy to develop spreadsheets

for budget monitoring and year end accounting

bull Multi year budget planning and projection bull Checking of EFA funding schedules to ensure accuracy bull Support with the completion of budget and other

financial returns to the EFA bull Developing FMS User Defined Reports in line with EFA

reporting returns bull Assistance with the preparation of year end accounts bull Costing of staffing options for example in re-structure

planning bull Assistance with bank reconciliation bull Assistance with the recording of asset depreciation at

year end bull Preparation of statements for finance committees with

attendance at meetings if desired bull Training for head teachers senior managers and finance

staff on budget management bull Compliance checking of leases to ensure they adhere to

DfE EFA regulations

Responsible Officer and Assurance Role A service to provide assurance on the financial management and control of the Academy bull A programme in line with current EFA guidance bull On-site reviews with oral feedback and

a summary report bull Review of financial procedures and an assessment

of risk

bull Attendance at Finance Audit Committee if desired

Benefits to your academy bull A service provided by staff with considerable

experience in school financial management who are already supporting primary and secondary academies in Havering

bull Easy to use budget and salary tools that can be tailored to the individual requirements of your academy

bull A Budget Planning Pack that provides a comprehensive guide to budget construction

bull Our staff have an in-depth knowledge of SIMS financial software used in most academies

bull We are conversant with the financial reporting requirements of the EFA

What the academy will be asked to do Provide access to financial information and the academyrsquos accounting system

Key Performance Indicators (KPIs) bull A response to general telephone and e-mail queries

within three days bull Requests for on-site visits for consultancy work

will be met within ten working days bull The annual Budget Planning Pack and spreadsheets

will be issued no later than 28 February

Prices of the Services An annual subscription for the Standard Service and an hourly charge for consultancy

How to purchase and timescales Purchases should be completed on the services for schools portal (wwwhaveringeducationservicesco uk) Maintained schools - 30th April 2015 Academies - 23rd July 2015


47


A

S

P Finance Support Service-Pooled funding opportunities Service description Alternative arrangements

4949

As part of the 2013-14 school funding reforms additional funding was delegated for services that were previously provided centrally For maintained Primary and Secondary schools the Schools Funding Forum makes decisions on de-delegating the budgets but for Academies Special Schools and Pupil Referral Units de-delegation is not permitted The following services enable schools and academies to contribute towards pooled arrangements to continue to benefit from economies of scale and shared risk

What the Service can offer Trade Union Facility Time ndash For Havering Academies Special Schools and Pupil Referral Service In support of an employerrsquos legal obligations to allow reasonable facility time for trade union representatives to carry out trade union duties and training Havering funds facility time for branch secretaries based on the membership of the union This ensures broad representation of staff in Haveringrsquos schools and academies who are members of trade unions The trade union branch secretaries receive facility time as below Teaching Staff FTE Support Staff FTE NUT NASUWT ATL VOICE NAHT ASCL

113 063 036 013 009 005

UNISON GMB

050 013

The funding for facility for maintained primary and secondary schools has been de-delegated in agreement with the Schools Funding Forum De-delegation is not permitted for academies special schools or the pupil referral service so to maintain the current arrangements charges are made at pound4 per pupil as contributions to a central pool administered by the LA

The pooled trade union facility time arrangements provide Consultation negotiation and representation for TU members on matters connected with terms and conditions

Attendance and representation at meetings with and on behalf of union members in relation to grievances disciplinaries restructuring andor redundancy pay amp grading appeals TUPE transfers health and safety and any other industrial relations issues where school based employees have a statutory right to representation

Representation for members at management meetings on matters of local and joint interest ie introduction of new policies notification about organisation change andor redundancy avoiding or resolving disagreement about working arrangements between management and employees at an early stage

Branch Secretaries who are funded through the pooled arrangements are senior and experienced trade union representatives with a good level of knowledge and expertise on employment matters

Hany Moussa (Senior Finance Officer -Schools Funding) bull 01708 433 895 bullEmail hanymoussahaveringgovuk

Any academy or school not contributing to these pooled arrangements will need to ensure there are adequate arrangements in place for trade union facilities The handling of any industrial relations matters will revert to a school based official or regional representatives and has the potential to lengthen a process Academies and schools not contributing will be responsible for making their own arrangements for covering work areastasks etc and costs associated with release of officials for representation or training

Maternity Leave Insurance - for Havering Special Schools and the Pupil Referral Service only The LA administers a maternity insurance scheme for maintained schools This provides cover for the full costs to the school for a member of staff who is absent on maternity leave

This insurance scheme is not available to academies and is paid for by maintained primary and secondary schools through a decision to de-delegate the budget from schools

De-delegation is not permitted for special schools or pupil referral units so this service is offered at pound4662 x per place

General Insurance - for Havering Special Schools and the Pupil Referral Service only Budgets for insurance are delegated to special schools and the pupil referral service so they must make arrangements for sufficient insurance cover for buildings contents and staffpupils and visitors to their schools The service available from the Council is outlined in the page of this brochure called ldquoGeneral Insurance and Risk Management and provides economies of scale through the Council insurers Special schools and the pupil referral service need to purchase Service A and it is recommended Service B is also purchased to provide additional cover for contents water damage etc

Price of the Services ATrade Union Facility Time

Academies pound4 per pupil

Special Schools and the Pupil Referral Service pound4 per place

B Maternity


C General Insurance

Charges are school specific

How to purchase and Timescales Please completed all purchases on our web portal wwwhaveringeducationservicescouk 30th April - Maintained Schools

23rd June ndash Academies

For any variations to the above time scales please contact us to discuss your requirements

Contacts

48



What the service can offer bull Telephone remote and on-site support for the full

SIMS software suite including FMS

bull Telephone helpdesk operated by SIMS experts for fault resolution service requests support and advice

bull The upgrade service delivers installation of all SIMS and FMS upgrades and patches outside school hours other than in exceptional circumstances

bull Full training programme is published on the Havering Education Services portal

bull Regular user group meetings and software updates

bull Advice and support on statutory data collections using SIMS eg School Census Post 16 and end of Key Stage assessments

bull Consultancy service for on-site support and training for individuals groups of staff staff meetings inset days SMT meetings etc

bull Technical support for the SIMS infrastructure and databases

bull On-going development and management of the Havering primary assessment pupil tracking system

Benefits to your school bull The service is delivered by an experienced team

with a firm commitment to customer satisfaction

bull Team members have in-depth knowledge of schools and schools and their financial management systems

bull Support covers the full software suite offering a successful and holistic service

bull The SIMS Service has 100 buyback from all Haveringrsquos schools and academies

bull Access to high quality local SIMS and FMS training courses and workshops

bull Training courses are led by suitably experienced trainers working with other providers if necessary

bull Regular consultation with users and clear impartial advice on MIS software

bull Helpdesk is operated by SIMS experts

bull Swift response on-site if necessary is made to critical SIMS software failures

bull Free training is provided for any major rewrites to the core modules including FMS

bull The team has strong links with other departments within the LA and also outside agencies

bull SIMS and FMS upgrades and software patches are installed outside school hours except in exceptional circumstances

Service Description We provide a professional service delivering pro-active advice training and support to enable schools to realise the full potential of their Management Information Systems This is fundamental for the smooth running of the organisation and whole school improvement The service is delivered by experienced staff dedicated to the success of your school The team has been awarded full accreditation by Capita Education Services for the support services provided to schools

Service Feedback

rdquoThe support team are truly a model of how a team

should run and behave They are consumate professionals who will have in depth knowledge of their

subject I have yet to raise a query that they have not been able to answer The team are

always happy to helprdquo School Business Manager

What the school will be asked to do bull Schools must hold a SIMS licence

Maintained schools can operate under the Havering LA SIMS licence by purchasing their portion of the LA annual maintenance charge Academies require a single site licences purchased from Capita

bull The SIMS server and workstations should meet minimum Capita SIMS hardware requirements

bull The team require remote access the schoolrsquos SIMS server via CentraStage

bull Microsoft Office 2010 is required on the SIMS server with relevant updates

Prices of the Services The annual subscription charge is banded by school phase and prices will be available on the Havering Education Services portal The SIMS LA Licence Fee for Havering maintained schools only is a separate charge calculated on a per pupil basis The consultancy service for on-site support and training is available on an adhoc basis charged hourly or pre-arranged half day or full day sessions Prices on request Training courses and prices are published on the portal

Key Performance Indicators (KPIs) bull Install new software updates and patches into

schools before use of the software becomes critical bull Calls to the helpdesk will be actioned within one

working day and 90 will be resolved within one working day

bull Request for on-site consultancy visits will be met within 10 working days most of the time

bull In the event of critical software failure an on-site visit will be made within 24 hours if it cannot be resolved using remote support

Havering primary and special schools using FMS The scheme provides sickness absence cover for the finance assistant (after two weeks) to maintain ordering

Additional Information Finance Assistant Insurance Scheme is available for invoicing and payment procedures in FMS Max half day per week for up to 8 weeks



50 51

SIMS Support Service

Service Feedback

rdquoCould not manage without themrdquo Primary Head Teacher

Service Feedback

rdquoAll staff who make use of the helpdesk agree that the Havering team is extremely

helpful knowledgable and approachable Nothing is ever too much trouble

We couldnrsquot do without them rdquo ITsystems manager

C

A M

P S

Sp

Contacts Monica Franks bull 01708 433 882 bull Email Monicafrankshaveringgovuk Verity Brome bull 01708 432251 bull Email veritybromehaveringgovuk


Payroll Service C

A M

P S

Sp

oneSource Transactional Services provides a professional comprehensive and automated payroll service which processes

a gross payroll of pound2259 million per annum

Service Description

What the Service can offer oneSource Transactional Services will either

i) Provide a payroll bureaux service with the provision of reports to allow the employer to discharge its statutory functions with Government and other external agenciesrsquo or

ii) it will provide a comprehensive payroll service that deals with all aspects and requirements associated with payroll including liaising on behalf of a School College or an external organisation employer with Government and other external agencies

The comprehensive payroll service provided comprises

bull Monthly payments undertaken by credit transfer (BACS) directly to employee accounts

bull Full enquiry and advice service for staff

bull Multiple terms amp conditions of service

bull Calculation and confirmation of gross and net pay for all staff including the calculation and reporting of all statutory and occupational payments including PAYE NI sickness maternity paternity and adoption leave

bull Gross to net processing

bull Full implementation of

- income tax national insurance administration and working families tax credits

- payment of statutory and contractual sick and maternity pay

- attachment of earnings orders and charitable donations

- Pension contributions and other voluntary deductions

Contacts Tara Philpott (Head of Transactional People Services) bull 01708 432 179 bull Email taraphilpottonesourcecouk

bull Implementation of pay awards including calculation and payment of arrears

bull Application of step progression and pay awards as instructed by the school and Schools HR

bull Full reconciliation of payments made

bull Payslip printing and distribution

bull Support with monthly Local Government Pension Scheme (LGPS) administration Teachers Pension Scheme (TPS) returns and NHS pension scheme returns

bull Monthly payments to appropriate organisations in respect of statutory and voluntary deductions including the Local Government Pension Scheme Teachers Pension Scheme and NHS Pension Scheme

bull Manual payment of urgent salaries or wages adjustments as requested (at additional charge see below)

bull End of year reconciliation and online returns for income tax NI Teachers Pensions etc and completion of a range of statutory returns

bull Calculation and payment of redundancy payments and gratuities to non-pensionable employees

bull Production of P45s P60s P11drsquos

bull Liaison with HM Revenue and Customs Teachersrsquo Pensions and external auditors

bull Fully compliant with RTI and Automatic Enrolment

bull Dedicated team delivering telephone support

bull Access to a named payroll Transactional Agent Payroll Management and Transactional Manager as the named account manager for payroll

bull Provision of monthly reports

bull Regular customer group meetings covering current and future legislative issues

Benefits to your school If your organisation offers Haveringrsquos Local Government Pension Scheme to your support staff the monthly and annual data required by the Pensions Team will be interfaced and the organisation will not be required to complete new starter leaver and contract amendment forms

What the school will be asked to do The delivery of SLA KPIs is based on mutual dependencies between oneSource Transactional Services and its customers The customer responsibilities relating to this SLA are outlined below with detailed requirements listed in Annex 2 of the full SLA

In order to enable the proper provision of a fully comprehensive shared service it is necessary for external organisations to

bull Access oneSource Transactional Services using the defined contact channels and access points First time queries of a routine nature should be directed through Customer Support

bull Provide oneSource Transactional Services with the necessary (accurate) information and within the defined set time limits to enable a request to be resolved in line with the SLA KPIs

bull Inform oneSource Transactional Services in advance if there is any delay or problem in providing information to support the customer request

bull Inform oneSource Transactional Services immediately if there is a change to the customer query they have raised

Price of the Services The annual charge for the service is based on the number of active assignments as at

bull 1st February (Academies Colleges amp External clients)

bull 1st October (maintained schools)

The charging year is

bull 1st September ndash 31st August (Academies and Colleges)

bull 1st April ndash 31st March (Maintained Schools)

bull Contract start date (other employers)

New payroll set up charges are dependent on the length of contract you initially sign

bull 3 year contract - pound20 per assignment created bull 1 year contract - pound40 per assignment created

Details of all additional charges can be found in the full SLA brochure


Contract duration and notice period Renewed annually once initial agreed contract period has expired

bull Attend meetings with the Transactional Services Manager to review performance

bull Support the Transactional Manager with demand planning and (where possible) provide accurate information on future customer demand

bull Support Continuous Improvement activities and projects

Collection Quarterly or Annual Target Level Key Performance Indicator

Number of under payments

bull Payroll error

Quarterly

Quarterly

Quarterly

Quarterly

Quarterly

Quarterly

99

0

0

0

000

100

bull Service error

Number of late payments of employee salaries

Reports issues as per timetable

Number of late third party payments

Payroll errors that impact on timesheet data accuracy impacting salary by 25 or more

Payslip distribution by the last working day of the month (or relevant pay date)


52 53


P C S CC ommunicaommunica tionstionsA Sp

M

Service Description Communications supports the Councilrsquos corporate and strategic objectives by promoting excellence across the fields of corporate branding advertising publications graphic design web design and media relations

What the service can offer Its core services include media relations advice the production of Living in Havering the Councilrsquos quarterly magazine for residents and businesses copy writing advice internal communications support web editing marketing design and events management The communications team also promotes filming in the borough If you would like your school or part of your school to be considered for filming please contact Joanne Yeomans Film companies will often pay for the locations that they use

Service Feedback

ldquoThe design team has been producing Taking Steps magazine for over eight years now and have

always delivered a magazine that meets the needs of the audience It looks current

and professional and once the brief is given the team can always be relied upon

to come up with just the right product Every Havering school receives the

magazine with a print run of over 17000 It has been commended by many inside and outside of the Councilrdquo

Martin Day Smarter Travel Officer

Benefits to your school Communications welcomes schools to contact them with stories for Living in Havering magazine and the email newsletter Schools can also add details of their events directly into the Havering Council website using the online form at wwwhaveringgovukevents The team also also offer comprehensive media and crisis management advice

Charges for Services There are costs for the design and print service All projects are estimated and costed according to time and complexity All editorial is free in Living in Havering with discounted advertising rates for schools

enjoyromford

P C S Printing ServicesA Sp

M

Service Description We offer you a full range of Services including artwork creation logistics storage facilities Variable data printing mailing and more

ICT Printing Services department has a team of experience print staff that are able to take care of your print requirements in a speedy and cost effective way

The Aim of the department is to obtain best value for the supply and production of print for the Council and its partner organisation and to free up client time to allow clients to perform their core duties

What the service can offer Key Performance Indicators (KPIs) bull A full range of Print material letter headed paper bull A 100 fulfilment of Service Specifications to Posters of any size Banners pull up banners Leaflets advertised standards booklets and much more 100 of customers satisfied that enquiries are bull Create artwork ready design acknowledged within 24 Hours

bull Print Management and Procurement facilities Where outstanding issues remain 100 of affected customers kept up to date on progress bull printed matter towards resolutionbull Print consultation service

bull Mailing and Bulk mailing Timescales and Deadlines bull Variable data printing bull 2 - 3 working days depending on the job in hand bull Bank Giros

bull Numbering

bull Excel amp Word Mail Merges

bull Duplicate Receipt Books

bull Official Order Pads

bull Delivery Service

Benefits to your school bull Fast turnaround amp Delivery

bull Team of experienced staff to help with your requirements

bull Competitive Prices

bull Full printing and mailing solution

What the school will be asked to do bull Email through job information

bull Confirm quotation

bull Receipt job

Elizabeth Aellberry (External Relations Manager) bull 01708 432 001 bull Email elizabethaelberryhaveringgovuk Stephen Malyon (ITC Print Services Manager) bull 02083 736 612 bull Email StephenmalyonOneSourcecouk Contacts David Malcolm (Design Manager) bull 01708 432 219 bull Email davidmalcolmhaveringgovuk Contacts Paul Gower bull 01708 432 137 bull Email paulgowerOneSourcecouk

Joanne Yeomans (Commercial Projects Manager) bull 01708 432 232 bull Email joanneyeomanshaveringgovuk ICT-printingservicesnewhamgovuk bull copyshophaveringgovuk54 55Keith Brown (Publications Officer) bull 01708 432 013 bull Email keithbrownhaveringgovuk

P Free School Meals Eligibility Checking Service Sp A

C S Operational Procurement Service (Maintained) A Sp

M (Academies Special schools Pupil referral service)

Service Description

This service provides advice and support on all Procurement

related issues including all relevant legislation collaborative pan

London opportunities guidance on contractual terms and

conditions and current Council contracts

What the service can offer The Standard Service bull Awareness of existing Council and other

collaborative contracts

bull Professional guidance for supply and contract procurement

bull Provision of a booklet with details of all contracts servicesgoods provided and how to access the suppliers

bull Ensure that appropriate advice is given on the compliance of all prevailing government procurement legislation namely

bull Havering contract procurement rules

bull EC procurement regulations

bull Adherence to British European and International standards (as and where applicable)

bull Advice on staffing issues in relation to outsourcing and TUPE regulations

bull Advice on Contract Law Indemnities Warranties Terms and Conditions of contracts

bull The Operational Procurement team will act as a liaison with other specialists and departments (ie legal finance and HR) concerning all procurement matters

bull Guidance and assistance on the management of contractors performance monitoring annual price reviews disputes and determinations

bull The procurement service includes the opportunity to buy goods and services from a wide range of corporate contracts and suppliers All of these have been professionally procured and offer substantial savings within the context of lsquobest valuersquo

Additional support available on a consultancy basis The Operational Procurement team can as required

bull Support specific contractual requirements

bull Undertake reviews of existing contracts to establish if best value is being achieved

bull Lead on behalf of the school the award of specific contract requirements

Audit Healthcheck An audit of a contract to ensure probity of the process followed and that best value has been achieved can be purchased at any time by the school The school will receive

bull An on-site review of the contract

bull Advice on best practice and guidance for the award of similar contracts in the future

bull A benchmarking exercise to ensure best value is being achieved

bull Guidance and support in how the contact should be managed to ensure compliance with the terms and best value continues to be achieved going forward

bull A written report of the outcomes and action plan to ensure ongoing compliance

Benefits to your school bull A service provided by qualified and experienced staff

with a long history of awarding and supporting contracts on behalf of Havering Council and schools

bull Easy to follow guidance

bull Comprehensive contract documents

bull Understand if best value has been achieved

bull Innovative solutions to achieve improvements to supplier performance

bull We are fully conversant with all relevant legislation



Service Description Provides a service that checks the eligibility of claimants for free school meals and pupil premium on behalf of academies Special School and pupil referral service

What the service can offer bull The Local Authority operates an eligibility Checking

Service through a central Government hub Only LAs have access to the hub

bull Online application for new claimants is available through the Councilrsquos website

bull No need to see evidence of eligibility as the parent guardian will have already been assessed as eligible for other benefits that qualifies them for free meals for their child(ren)

bull Eligibility is recorded as continuous so does not require annual renewal by the parentguardian

bull A regular monthly checking of all claimants through the hub determines if the claimants are still eligible If no longer recorded on the hub the parentguardian is contacted to determine if their circumstances have changed If no response is received within 10 days free meals will cease

bull The academy will receive immediate advice by telephone and confirmation by email of children that are newly eligible and advice of those where eligibility has ceased ParentsGuardians also receive written confirmation of eligibility

bull Regular data checks with academyschool records for funding purposes

Benefits to your school bull A single point of reference for families and schools

to check their eligbility for free school meals and pupil premium

bull An monthly check of continued eligibility

bull Early notification to academiesschools when pupils should start their free school meals provision and when eligibility ceases

bull Reconciliation of academiesschoolsrsquo data with central data on eligibility for funding prurposes

bull Without this service academiesschools would need to determine eligibility by regularly checking evidence of the qualifying benefits from each family

Once confirmed as eligible provide the pupil with a free school meal (if required) and update the pupilrsquos record on SIMS to show eligibility Check the returns received from the LA and advise of any discrepancies

Price of the Services pound10 per pupil eligible for FSM based on the previous October data

eg An academy with 100 pupils on roll who are eligible for FSM will be charged pound1000 per annum

Timescales and Deadlines Academies are asked to sign up for this service on the portal by 31st July as eligibility applications tend to be received prior to the academic year in which they take effect If not subscribing all applications received from parentsguardians will be referred on to the academyschool that the children attend

Contract duration and notice period 1st September 2015 to 31st August 2016

Special School and the pupil referral service 1st April 2015 ndash 31st March 2016

Mark Batchelor (Interim Operational Procurement Manager) bull 01708 432 212 bull Email markbatcheloronesourcecouk Contacts Mike Parrott (Senior Procurement Advisor) bull 01708 433 501 bull Email mikeparrottonesourcecouk Contacts David Allen (Finance Manager) bull 01708 433 851 bull Email davidallenhaveringgovuk

56 Tracy Christian (Senior Procurement Advisor) bull 01708 434 583 bull Email tracychristianonesourcecouk 57 Christine Pluck (Operational Procurement Advisor) bull 01708 432 944 bull Email christinepluckonesourcecouk


Our aim is to provide a comprehensive insurance service

for schools The core service is available to schools where insurance budgets are held centrally from de-delegated

budgets The comprehensive insurance service is also provided to special

schools and the pupil referral service Optional extras are available to all maintained schools and the

special schools at an additional cost

Service Description

Sp

M

P

S General Insurance and Risk Management

Alternatives

What the Service can offer Service A - Main Insurance The provision of a comprehensive insurance service to support you in management of risk for your school

With the ever increasing awareness of society of their legal rights and with compensation claims being pursued for allegations of failure to educate bullying stress etc it is imperative that proper insurance cover is provided for your school and governors Our service provided by a professional team who understand your educational needs offers the following Arranging and updating the essential insurance covering buildingscontents and staffpupils and visitors to your school Utilising the economies of scale to purchase from insurers and by the use of the Councilrsquos insurance fund the following cover Fire Buildings and contents (Excludes accidental damage malicious damage water damage etc)

Employers Liability

Public Liability

Officials Indemnity

Libel and Slander

Insurance of Money

Engineering bull Boilers bull Pressure Vessels bull Lifts (including devices for the handicapped) bull Multigyms bull Machines

Computers

Motor hired vehicles (not employees cars)

Fidelity Guarantee (Including fraud)

Personal Accident bull Out of school activities bull Assault bull Work Experience

Hirers indemnity

What the Service can offer Service B - Optional Extras Available to all maintained schools as optional extras

Balance of Perils (accidental damage malicious damage water damage etc) for buildings and contents

Schools activities scheme (includes cover for on and off site activities)

Due to the usual 100 take up of the optional extras and in agreement with the Headsrsquo Forum schools will be automatically included and prices circulated with an opt out option this negates the need for individual declarations

What the school will be asked to do Provide access for surveys etc undertaken by insurers from time to time and implement any recommendations Take reasonable precautions in preventing incidents and losses arising and mitigating the effects Report incidents and potential claims promptly Cooperate and provide assistance for claims investigations including witnesses

Advise the insurance team of significant change in activity

Consult the teaminsurers in respect of new build or refurbishments

Meet relevant policy excesses

Key Performance Indicators (KPIs) Service Standards The service is open to telephone and personal callers from 9am to 5pm Monday to Friday In addition the insurance team are available via e-mail and the section provides a fax service Telephone calls answered within five rings and where possible correspondence answered in full in 15 days

Contacts Paula McLoughlin Deborah Brophy Angela Farmer bull 01708 432 369 Fax 01708 432 552 bull Email insurancehaveringgovuk

Additional Information Benefits In the event of a claim arising a claims service is provided liaising with the insurers their appointed solicitors loss adjusters and your school - if necessary attending court with your witnesses

Monitoring the claims statistics to provide risk management advice

Long Term Agreements To obtain some stability of premiums for the insurance portfolio the Council entered into a long term agreement with the insurance company for a period of five years The current agreements allow a discount of some 10 + 5 in return for a guarantee that the Council will renew its policies

The contract with the insurers is retendered on a regular cycle with an extension option to ensure competitive rates and value for money is obtained The contract was entered into on the 1st January 2008 and extensions agreed from 1st January 2013 - 1st January 2015

bull Market inflationary increases are accepted but any increase above this releases the Council from the agreement should we wish to do so

bull By purchasing insurance cover on a bulk basis the rates are very competitive and therefore it would be advantageous if the Council could indicate that your school wishes to continue to be included in the blanket Council wide contract for the next two years

bull Please indicate on the return your agreement (or otherwise) into entering into such a partnership

bull Should you decide not to take advantage of the Borough scheme you must ensure that your insurance portfolio is placed with a reputable insurer in the joint names of the Council and the school and that your policies have adequate sums insured and limits of indemnity to protect your governors the school and the Council

Your arrangements will need to be verified by the Council prior to entering into a contract

bull Please also bear in mind that whilst our current insurers are satisfied with the existing levels of security in schools another insurer may offer you a lower premium but require considerable improvements in both physical and alarm protection to your buildings and indeed many schools with non-standard structures may well experience difficulty in obtaining cover at all (eg buildings of timber construction)

Price of the Services For maintained primary and secondary schools budgets for the main insurance cover have been de-delegated so the cost of the core service at ldquoService Ardquo above is met centrally Schools will be advised separately of the cost of buying in the optional extras at ldquoService Brdquo

Timescales and Deadlines The optional insurance prices whilst on an opt out basis are advised in advance of renewal when terms are received from insurers

with the Council

Service Feedback

rdquoDeborah Brophy has advised us on a number of issues and has been very helpful and supportiverdquo Corbets Tey School

58 59


P M S Internal Audit Healthcheck

A Sp

Service Description The service provides assurances to Governing Bodies with regards to the system of internal control in key risk areas within the school All maintained schools are audited every three years by the LA and in addition the Internal Audit Team can offer a health check in the interim years or specific assurances as required

What the Service can offer bull An on-site review of key systems and processes in

the school verbal feedback at the visit and a written report including a judgement on level of assurance

bull Follow up of prior recommendations and assurance to Governing Body that weaknesses have been addressed

bull A tailored health check focused on specific areas of risk once the school has achieved consistent high levels of assurance for over two years

bull A specific assurance report relating to a particular area of risk for the school as a one off piece of work

Benefits to your school bull Annual rather than tri-annual health check

assurances to the Governing Body

bull Support in assessing compliance with relevant financial standards

bull Advice and support on efficient and effective mitigation of risks

bull Value for money service that is flexible enough to adapt to the assurance needs of the school going forward

bull Auditors with experience of schoolsrsquo financial management

What the school will be asked to do bull Agree a convenient date for the visit

bull Provide relevant information in advance of the visit and ensure all required information and contacts are available during the visit

bull Provide timely responses to reports so that a final report can be produced

Key Performance Indicators (KPIs) bull Audit Reports will be issued within three weeks of the

health check or audit visit

Additional Information Should the school receive a substantial or full assurance at the full tri-annual audit and the following health check Then in the third year the team with the agreement of the school would undertake a bespoke review focusing in more detail on a high risk area where the Governing Body require assurance

Price of the Services A set price for the audit health check will be charged in the two years in between the tri-annual audits

Any additional advice or support would be agreed up front and charged at a daily rate based on the work required

Contract duration and notice period This service can be procured a year at a time so no notice period is required

Contacts Vanessa Bateman (Internal Audit amp Corporate Risk Manager ) bull 01708 433 733 bull Email vanessabatemanonesourcecouk Phil Harris (Principal Auditor) bull 01708 432 616 bull Email philharrisonesourcecouk

P

Services For Schools 2015 2016 C S Havering Catering Services A Sp

M

Service Description

Havering Catering Services is Essex and Londonrsquos foremost Local

Authority Caterer We provide a wide range of services founded on quality of service quality of food and quality and

sustainability of ingredients As well as working in partnership with local schools and academies to provide award winning meals and services we are highly active in the local community

with our committed team providing a popular lsquomeals on wheelsrsquo service Hospitality catering is another key element of our business and we can provide advice

support and training in any of the above

What the service can offer bull Nursery Meals

bull Primary Meals

bull Secondary Meals

bull Community Meals via a Meals on Wheels Service

bull Hospitality Plus Service

bull Food Safety Training

bull Managed Service

bull Consultancy

Benefits to your school bull The School Food Plan states that the vast majority of

head teachers already believe that good food is vital to childrenrsquos health and academic achievement and to the broader life of the school

bull Eating school dinners is better for children It is also better for the schoolrsquos finances

bull Only 1 of packed lunches meet the nutritional standards that currently apply to school food

bull Almost 20 of children are already obese by the time they leave primary school at eleven

What the school will be asked to do The school will provide the kitchen and dining room facilities and be responsible for the amenities such as gas electric and water

The school will be expected to work with the Catering Staff to ensure the smooth running of the service including supplying numbers in good time for the service and providing feedback

Key Performance Indicators (KPIs) bull We will provide a lunch service offering a choice of 3

main meals following our 3 week menu cycle

bull We operate to Silver Standard of Food For Life

bull Our food is free from additives hydrogenated fats and undesirable e-numbers

bull Over 80 of our meals are cooked from scratch using fresh local seasonal ingredients

bull Over 20 of our ingredients are sourced from London and the Home Counties

bull Over 25 of our menu is certified Organic or MSC-certified

bull We will respond to complaints within 24 hours or sooner

Additional Information We can also provide a Managed Service or a ldquoCost-Plusrdquo operation

Price of the Sevice We operate various contracts from a nil-cost option to the school through Cost-Plus to a fully managed service

Contact us to discuss the operation required and how we can benefit each other

Contract duration and notice period This will vary according to the type of school and the length of the contract negotiated

Contacts Gerry Clinton (Catering Services Manager) bull 01708 433 149 bull Emailgerryclintonhaveringgovuk Dennis Brewin (Catering Operations Manager) bull 01708 433 211 bull Email dennisbrewinhaveringgovuk60 61


Occupational Health - Medigold M

A

P S

Sp

Service Description Medigold will provide a comprehensive range of high quality occupational health services to schools from its modern offices based in Eastern Road Romford

What the Service can offer Medigold will assist schools by providing a full and comprehensive Occupational Health Service which assists schools in managing the health and well-being of staff by Promoting protecting and maintaining the health safety and wellbeing of employees Advising on the rehabilitation and placement in suitable work of those temporarily or permanently incapacitated by illness or injury Advising on the provision of safe and healthy working conditions by informed assessment of the physical and psychological aspects of the working environment Providing a health surveillance programme for identified staff in order to preserve good health and wellbeing Assisting in minimising the exclusion of people from work on health grounds including helping disabled people secure and obtain work Carrying out investigations into causes of occupational diseases and injury and research into means of prevention and communicating those findings Educating all concerned in the attainment and preservation of good health and wellbeing

Benefits to your school Medigold will ensure that bull All advice and guidance provided is in line with current

best practice and legal requirements bull All advice and guidance is given by appropriately

qualified and experienced staff bull Services are provided within agreed timescales and

to agreed standards at a very competitive price bull Absence is effectively managed

What the school will be asked to do Complete referrals for employees to the OH service using relevant forms

Additional Information Days per week Monday to Friday Between the hours of 900 am and 500 pm (core hours) 52 weeks per year

Price of the Services Please note that final prices may vary depending on the number of schools that buy back into the service Indicative cost per employee (headcount) = pound32

Contract Duration and Cancellation Contracts generally run for 12 months Maintained Schools SLAs 1st April ndash 31st March Academy Contracts 1st September ndash 31st August For cancellation terms and conditions apply Check the portal or contact us for details


Critical Criteria

Criteria Standard

Outcome of Health 100 to be sent via email Assessment Questionnaires within 24 hours of receipt

(except where referral Standard is required) Standard

Appointment with Physician Within 3 working days of referral

Notification of appointment At time of appointment time and date to manager acceptance

Notification to manager of Notification to manager and non-attendance and employee on same day with rebooking details of new appointment

Advice letter following By telephone on same day referral Written confirmation within

2 working days

Health Assessment Within 24 hours Questionnaires - Notification to relevant department that referral is required Appointment with Nurse Within 3 working days of

referral Home visit with Physician Within 3 working days of Nurse referral Contact GP or Specialist for Request report within 5 further medical evidence working days and chase

every 3 working days thereafter if not received

Conduct Investigation Within 5 days of receipt of advice request Case conferences Within 5 days of receipt of

request Ad hoc professional Advice Initial response within one

working day Workplace visits and Within 5 working days of assessments request

Reports by telephone on same day Written confirmation of report within 2 working days

Risk assessments Within 5 working days of request

Provide advice on lsquoat risk Advice recommendation or lsquogroups report within 5 working days

of request Advice from Health By telephone on same day Surveillance Written confirmation within

2 working days Initial assessment prior to employment to take place within 24 hours of request Further assessments annually

Night Workers

Contacts Jasmine Stephenson (Customer Service Advisor) bull 01708 385 090 bull Email jasminestephensonmedigold-healthcom

P S

Sp Passenger Travel Services C

A

Contacts Stan Brewster (Administration Manager) bull 01708 433107 bull Email StanleyBrewsterOneSourcecouk Norman Webb (Transport Manager) bull 01708 433 163 bull Email NormanWebbOneSourcecouk

M

Service Description The London Borough of Haveringrsquos Passenger Travel Service team can provide your school with specialised transport to meet the majority of your requirements

Transport is available 7 days a week amp trips to destinations in England Scotland Wales amp the near continent can be quoted for

What the service can offer bull Transport by the following vehicles

7 seat Galaxy people carriers

15 seat wheelchair accessible van conversion buses

17 seat Minibuses

16 24 32 amp 40 seat wheelchair accessible coach-built buses

77 seater double decker buses (with lap belts)

bull Transport can be arranged for almost any type of trip including Swimming Sports days Museums amp Educational visits

Benefits to your school Staff bull All staff have ID badges uniforms and have been

Enhanced DBS checked

bull All driving staff have been trained to the level of Certificate of Professional Competence

bull All staff have received training in Basic First Aid Disability Awareness Diversity amp Customer Care

bull Some staff have also been trained in Use of Oxygen Challenging Behaviour Dementia amp Epilepsy etc

Vehicles All vehicles are

bull PCV Licensed for Hire amp Reward

bull Fitted with 3 point adjustable Lap amp Diagonal Seat belts (apart from 77 seaters which have lap belts)

bull Climate Controlled and have Sensory (Mood) Lighting

bull Borough based

bull Inspected every 8 weeks by our own in-house workshop

bull Regular Servicing amp Lola inspections on Tail-lifts

bull 24 hour breakdown cover

bull Tail-lift accessible

What the school will be asked to do bull Work in partnership with us in order to provide the most

effective and efficient service

bull Inform us of any service issues as soon as possible


Prices of the Services The standard price for all trips within the borough is dependent upon the size of vehicle required

The price of trips out of borough are available from the Admin team on 01708 433230 3232 3188 Or alternatively you can email us at

ptshaveringgovuk If you wish to be included on the courier service run please let us know

Timescales and Deadlines Enquiries are invited between 830 amp 1730 on Monday to Friday

Whilst early bookings are most likely to be accommodated transport can often be provided at short notice

Contract duration Contracts can be either ad-hoc or regular in nature Contracts can be arranged to cover your regular requirements over any period

62 63


P C S

Swimming Pool Services A Sp

M

Service Description Sports and Leisure Management Ltd (SLM) provide

a pool maintenance service to local schools within Havering who operate swimming pools

What the service can offer Professional maintenance of your swimming pool

bull Water treatment (chemical dosing backwashing)

bull Quality of the water

bull Water testing

bull Advice on any pool related issues including health and safety for pools

Benefits to your school Knowledge that your swimming pool plant is being overseen by an experienced and qualified pool engineer

What the school will be asked to do Contact the Pool Engineer Kevin Matty (based at Hornchurch Sportcentre) on 01708 454135

Contacts Kevin Matty (Pool Engineer) bull01708 454 135

Key Performance Indicators (KPIs) bull 100 of schools rate the pool service provided

as good or excellent

bull All service requests (initial visit or phone consultation) carried out within 48 hours of taking the call

Price of the Services Please contact the pool Engineer at Hornchurch Sportcentre for further information

Timescales and Deadlines As soon as your school experiences a problem with your pool please contact Kevin as quickly as possible so that he can schedule a visit into his working day

What the service can offer Provision of a range of water skills in a group situation

bull basic water confidence

bull correct stroke technique

bull fundamental life saving skills

Benefits to your school High quality professional swimming tuition by qualified and dedicated swimming teachers

What the school will be asked to do Contact the General Manager at Central Park Leisure Centre or Hornchurch Sportcentre

Key Performance Indicators (KPIs) All swimming instructors are Amateur Swimming Association (ASA) qualified and are recruited in

P

Swimming Instructions C S

A Sp

M Service Description

Sports and Leisure Management Ltd (Everyone Active) provide swimming tuition to many schools

within the Borough using the swimming pools at Central Park Leisure Centre and

Hornchurch Sportcentre

accordance with SLMrsquos recruitment and safeguarding guidelines

100 of schools and academy customers satisfied with the level of swimming instruction that SLM Ltd provide

Prices of the Services Please contact the leisure facilities directly for further details and availability

Additional information As well as school swimming lessons SLM can also organise Sports Activity Days for schools Contact the managers for more information

Contract duration Maintained Schools 01042015 ndash 31032016

Academies and Free schools 01092015 - 31082016

Contacts Dan Humphries (General Manager Central Park LC) bull 01708 382 820 bull Email DanHumphrieseveryoneactivecouk Chris Spencer (General Manager Hornchurch Sportscentre) bull 01708 454 135 bull ChrisSpencereveryoneactivecouk64 65


66 67

How to Book

To book the stadium for school use please contact

Business Support Team Cultural and Leisure Services The Stableblock

Langtons House Billet Lane Hornchurch RM 11 1XJ Tel 01708 433951

Price of the Service 1 Hour booking - pound33

Half Day - pound92 Full DaySports Day - pound195

Service Description Hornchurch Stadium has a 6

lane 400m running track together with two jumping pits available for

school use The facility also has high jump pole vault shot discus and hammer facilities however use

of these is restricted to Havering Athletics

Club


The athletics track and jumping pits are available for hire by local schoolscolleges between 9am and 5pm Monday to Friday for

curriculum use or for your annual sports day Facilities can be booked by the hour half day or full day

Benefits to your school Delivery of the PE national curriculum pupils have the

opportunity to run on a 400m athletics track just like British athletes like Jessica Ennis ndashHill Christine Ohuruogu and

Adam Gemili The stadium can be used to host your annual school

sports day There is spectator seating available so that parents can also enjoy the day watching their

sondaughter compete

Timescales and Deadlines Bookings can be taken from January 2015

for the spring and summer terms

Contacts Business Support Unit Cultural and Leisure Services bull 01708 433 951 or 01708 433 077

Hornchurch Stadium Athletics Track Services For Schools 2015 2016 C

A M

P S

Sp

Services For Schools 2014 2015 Services For Schools 2015 2016

Brokerage Roll out Programme In the first phase commencing April

2015 education providers will be able to access the following services

through the brokerage scheme

IT Consumables

Photocopiers

Sports Equipment maintenance and supplies

First Aid Training

Small repairs to buildings

Employee Assistance Programme

Starting in March 2015 further consultation will be conducted with education providers to

establish additional services that can be brokered to meet their requirements

The service aims to bull Secure best value suppliers of additional services

that have been market tested and quality assured

bull Facilitate systematic reviews of contractors and pursue continuous improvement of the services that are offered to subscribers

bull Enable education providers to choose from a range of quality-assured service providers thereby enabling more effective purchasing of services as well as putting pressure on the services to improve

Benefits to education providers bull Save time in finding and evaluating services or suppliers

bull Access to a wider range of suppliers than you may be able to easily access when procuring on your own

bull The Authority led approach can support you in the purchase of goods and services more economically due to the economies of scale resulting from a collective approach

bull Support you with the strategic technical and professional expertise of the Local Authority

bull Give you a measure of peace of mind since the brokerage team will maintain a risk register considering the risks that are associated with brokerage providers and how they will be addressed For example should a service fail to meet expectations additional pressure on the supplier can be applied by the team to assist in rectifying the problem

bull Enable you to meet the Governmentrsquos requirements for school and academies competition

Service Description

The Brokerage Service aims to facilitate access to a range of quality assured and

market tested suppliers of additional services that are not provided by the councilrsquos in-house

teams The process involved a series of consultations with school buyersto identify areas

of additional needs development of service specifications and framework agreements tendering for suppliers vetting shortlisted

suppliers and a series of interviews where a cross section of school business managers had the opportunity to question potential

contractors to gain further clarity about their services

C

A M

P S

Sp Brokerage Service

Contacts Shola Omogbehin (Business Development Manager) bull 01708 433 783 Mob 07904 116 353 bull Email sholaomogbehinhaveringgovuk Michelle Tarten (Admin and Finance Officer) bull 01708 431 108 bull Email michelletartenhaveringgovuk


Service Feedback

ldquoI have been involved in the Brokerage Service meetings from the start and have found the whole process to be most rewarding By sharing information the LA Business Development Manager was able to draw up a short list of companies who have tendered for a place on the service I was part of the interview panel which was a great experience and I truly believe all schools will benefit from having a list of companies to choose from who have gone through this processrdquo Christine OrsquoConnor - Business Manager St Josephrsquos Catholic Primary School Upminster

ldquoWhen I was asked to become involved in developing a brokerage service I immediately could see the value and benefits to schools from not only networking and working collaboratively but from having an approved list of suppliers of goods and services for schools

I believe that the brokerage service will be a fantastic resource for schools providing reliable and high quality sources of goods and services that will ensure best value reducing the risk to schools and the time consuming searches and vetting of service providersrdquo Susan Cumbers - Business Manager Corbets Tey Special School Romford

ldquoHaveringrsquos idea of organising a brokerage service for schools is a brilliant one Putting together this service has been a collaborative effort from schools across the local authority The process has been very informative as School Business Managers have been involved from day one This has allowed us to contribute and decide collectively

This service will provide schools with an insight on achieving best value cost sharing and the ability to share best practice and work more effectively across school

Well done Haveringrdquo Fokuo A-Yeboah School Business Manager Ravensbourne School

68 69


Contact the Business Support Team at supporteducationserviceshaveringgovuk

Adele Seagull

bull Do you have queries about a past or recent payment

bull Are you a current user on the web portal having difficulty accessing the system

bull Are you unsure how to contact a particular service provider

bull Have you tried to contact a service provider and not received an acknowledgement or response

bull Do you need help with anything else relating to education traded services

P

70

Contacts Shola Omogbehin (Business Development Manager) bull 01708 433 783 Mob 07904116353 bull Email sholaomogbehinhaveringgovuk Michelle Tarten (Admin and Finance Officer) bull 01708 431 108 bull Email michelletartenhaveringgovuk

September 2015 to 31st August 2016 for academies

Subscription to the Brokerage Service

Fees are based on school banding model which is dependent on

number of pupils in each education establishment

Please contact the business support team for details of fees

and how to sign up

71

Web and Digital Support Officer t 01708 432 033

e AdeleSeagullhaveringgovuk

Michelle Tarten Admin and Finance Officer

t 01708 431 108 e MichelleTartenhaveringgovuk

Shola Omogbehin Business Development Manager

t 01708 433 783 e sholaomogbehinhaveringgovuk

C

A M

S

Sp Brokerage Service Using Providers Outside of the Brokerage Arrangement We recognise that some schools may elect to source their own providers outside of the central brokerage scheme In response to this we would strongly advise schools to adopt the following process before deciding to proceed with an unapproved service provider

bull Always test the market before you make your final decision You may think that you are getting a good deal but there are always other providers that can deliver the same if not a better quality of service

bull Ensure that you follow the Councilrsquos Standing Orders and the Fair Funding scheme when making your purchase Pay particular attention to those sections relating to the obtaining of quotations

bull Produce a specification of the service that you require and ensure that it contains all the service elements that reflect your school needs This will enable you to get like for like quotes Ask the provider to make it clear if the price they are quoting does not include some of the elements

bull Establish Evaluation Criteria Always complete this before you request any quotations or conduct any tender exercise so that you know what you are looking for in a service provider in terms of quality delivery and price

bull Interview the providers and question them on their proposals and their service offer to ensure that you are confident that they can deliver the service to the standards that you expect and clarify any items that may be unclear Take up references where the service has been delivered to other schools Take extra care when the provider has no schools experience as you could potentially be taking on extra risk

Contracts Do not proceed with this provider until you have a contract signed by both parties If you use a contract from a provider check the small print and ask a suitably qualified professional to read this before you sign For some services it is a requirement that certain returns and information is required for the authority to carry out its strategic functions

bull Make sure that this is covered in the contract and that it is made clear to the provider that these returns are provided by the deadlines required Ensure that the contract details all your requirements and the roles and responsibilities of the school and provider are made clear in the contract Once the contract is signed it is too late to add items that you may not have thought of at the time

bull Make sure that the agreement includes a provision that you can terminate the contract in a reasonable time scale if required

bull We would suggest 3 months (This is the ideal notice period but companies may require longer)

bull Where appropriate staff supplying the service should have had an enhanced DBF check

bull Ask to see the disclosures and monitor that they are kept up to date


Contract duration and notice period Contract duration is typically 1 year 1st April 2015 to 31st March 2016 for LA maintained schools and 1st

Business Support Team What the service can offer As an integral part of the councilrsquos education traded service delivery model the team plays a critical role in providing high quality and professional support to both customers and service providers

bull Do you require further information about services or training

Outcome focused

ldquoSupporting Excellent Learning

Outcomes for Children Young

People and Adultsrdquo

Designed and printed by London Borough of Havering Job D4204 February 2015

Customer Voice

Your feedback matters to us bull Take part in our annual online customer satisfaction

survey bull Leave on-going feedback anytime on

the web portal

lsquoOne Stop Shoprsquo

bull Services bull Training programmes

bull Communication bull Management Information Reporting

bull Easy access website ndash wwwhaveringeducationservicescouk

Customer Support

supporteducationservices haveringgovuk

bull Service enquiries bull Training enquiries

bull Access to the online portal bull Payment Issues

bull Brokerage

Partnership

We will work with you to focus resources on key

areas of school improvement and wellbeing bull Our service

providers work collaboratively to meet

your needs


Foreword Contents Key

C

A M

P S

Sp

In each section you will find next to the service name Primary Maintained

a series of circled letters Each letter signifies the type Secondary Academy of school that can purchase from the provider Special College

P

S

Sp C

A

M

CAMP S Sp

Quality Standards and Key Performance Indicators pg 4-5

School Improvement and Curriculum Support Services Havering School Improvement Services

-Primary Offer pg 6-7 bull bull bull bull -Secondary Offer pg 8-9 bull bull bull

Educational Computer Centre -Computing Support and other ICT Solutions pg 10-13 bull bull bull bull bull bull

It is my pleasure to launch the 2015 ndash 2016 edition of the councilrsquos Support Services for Education brochure Ethnic Minority Achievement Team Here you will find comprehensive information on the services available to education establishments both in -Primary Offer pg 14-15 bull bull bull bull Havering and beyond In all there are now 37 service offers available from 26 service providers and we -Secondary Offer pg 16-17 bull bull bull bull regularly review our offerings in conjunction with our education partners to identify additional service needs Education Human Resources pg 18-21 bull bull bull bull bull bull One key feature of our support service offer this year is the introduction of a Brokerage Service for Havering Music School pg 22-23 bull bull bull bull bull bull education providers We remain committed to supporting you in ensuring that procurement risks are Adult College pg 24-25 bull bull bull bull bull bull minimised irrespective of the providers you choose for services that are not provided by our in-house teams Attendance Behaviour amp Traveller Education Service pg 26-27 bull bull bull bull bullIn this way you can access a range of quality assured and market tested providers that can be used with Alternative Provision Service (New) pg 28-29 bull bull bull bull confidence I encourage you to contact a member of the business support team for more information and Havering Governor Services pg 30 bull bull bull bull bull bullhow to subscribe to this service

Premises Technical and and Asset Management ServicesThe council is committed to ensuring you receive the highest possible standard of service from in-house

Schoolsrsquo Health amp Safety Advisory Service pg 31 bull bull bull bull bull bullteams and partner organisations In 2014 we formalised the mechanism to allow you to rate our service Emergency Planning and Business Continuity Service (New) pg 32-33providers by means of a customer satisfaction survey completed via the services for schools portal bull bull bull bull bull bull

wwwhaveringeducationservicescouk The survey results show that the majority of our in-house Education Buildings Design amp Maintenance Services pg 34-35 bull bull bull bull bull services are highly regarded by education providers with 81 of participating schools rating the collective Education Asset Management (Academies) pg 36-37 bull bull bull bull bull service offering as good or better There were also areas where the standard of service was less than what Security Response and Patrol Service pg 38-39 bull bull bull bull bull bull we would expect and we are working with the identified service areas to improve delivery I would like to Premises Advisory and Monitoring Service pg 40-41 bull bull bull bull bull bull encourage all education providers to take part in the 201415 services survey which will run between Grounds Maintenance Services pg 42-43 bull bull bull bull bull bullJanuary 2015 and February 2015 Wersquore very keen to ensure that your views about our services are at the Waste and Recycling (Street Care) (New) pg 44-45 bull bull bull bull bull bullheart of improvement drives that we undertake

Administrative and Finance ServicesPlease continue to let us have your views about areas that are working well services that you feel could be

Finance Support Service pg 46-47 bull bull bull bull bull bullchanged or improved in the future and any new services that you feel we should be offering Our Business Finance Support Service - Pooled funding opportunities (New) pg 48 bull bull bullDevelopment Manager for Traded Services Shola Omogbehin and the Business Support Team are always

available to assist you in accessing services or with any queries that you may have I will also encourage you SIMS Support Service pg 50-51 bull bull bull bull bull bull to use the series of continuous improvement forums organised throughout the year so we can continue Payroll Service pg 52-53 bull bull bull bull bull bull tailoring our provision to meet your needs Communications pg 54 bull bull bull bull bull bull

Printing Services pg 55 bull bull bull bull bull bullFinally I will like to reassure you that as a Local Authority regardless of your education sector we are committed to continue working in partnership with you to help achieve our collective aspiration of excellent Operational Procurement Service (Maintained) pg 56 bull bull bull bull bull bull service and excellent outcomes for children and young people Free School Meals Eligibility Checking Service pg 57 bull bull

General Insurance and Risk Management pg 58-59 bull bull bull bullWe are very proud of our brand of support services and I do hope that you will continue to purchase our Internal Audit Health Check (New) pg 60 bull bull bull bull bullservices so that we can build on and improve the range of services offered in future years Pupil and Staff Wellbeing Services

Yours faithfully Havering Catering Services pg 61 bull bull bull bull bull bull Occupational Health (Medigold) pg 62 bull bull bull bull bull Passenger Travel Services pg 63 bull bull bull bull bull bull Swimming Pool Services pg 64 bull bull bull bull bull bull Swimming Instructions pg 65 bull bull bull bull bull bull

Joy Hollister Hornchurch Athletics (New) pg 66-67 bull bull bull bull bull bull Group Director Children Adults and Housing Brokerage Service (New) pg 68-70 bullbull bullbull bullbull bullbull bullbull bullbull

Customer Support pg 71



Introduction






throughout the year
































Standards

We will ensure that













4 5


A

M

P

Sp

77


















Service Feedback















School Improvement













(total 15 days)



(total 3 days)













6


8 9









































Service Feedback



A

S

M

Contacts

9



C

A M

P S

Sp

























wwwrmcom

























10 11


C

A M

P S

Sp












































wwwrmcom

12 13




M

P

Sp



each school












Service Feedback

























pound1025




Subscriber full day







Subscriber

Non-subscriber






pound195 pound300

pound435 pound555








pound395 pound500



pound200 pound300










14 15


Contacts


M

S

Sp



each school












Service Feedback













pound1025

pound1640




























pound180 pound200

pound274 pound305

pound189 pound210









16 17







C

A M

P S

Sp













































Service Feedback



Benefits


Service Feedback



Job Evaluations


A M

P S

Sp

Contacts

































Service Feedback


Corbets Tey School

20 21


























A

S

M

P

Sp

Service Feedback


22

Contacts

Service Feedback




















23


Adult CollegeC

A M

P S

Sp







24 25






















































CPD course









Contacts


M

A

P S

Sp





Service Feedback















Service Feedback























Service Feedback





26 27


A

M

S





























have been approved




2941











29 28



M


We aim to















Service Feedback









to HGS promptly












P

A Sp

C

M

S


Service Description




and health





















30 31






C

A M

P S

















changing world

Service Description
































Continuity Plan


















specific needs



after first hour

32 33


A

M

P S

Sp








Call out














We aim to


Contract duration



01092015 ndash 31082016



34 35

-

-

-

-

-

-


P M

A Sp







































36 37


C

A M

P S

Sp

39



Tel 01708 431480 07946 738479













39

























Contacts

38



A M

P S

Sp






















Contacts







A M

P S

Sp




bull Pitch marking

bull Running tracks







bull Turfing


DBS checked












Service Feedback












Task Rate






























43

Service Feedback


43 42


C

A M

P S














44




















45



M

S

Sp



















































46



A

S

C


















DfE EFA regulations



of risk
















47


A

S


4949



113 063 036 013 009 005

UNISON GMB

050 013















B Maternity


C General Insurance





Contacts

48



























Service Feedback




















50 51


Service Feedback


Service Feedback




C

A M

P S

Sp



Payroll Service C

A M

P S

Sp



Service Description
























































bull Payroll error

Quarterly

Quarterly

Quarterly

Quarterly

Quarterly

Quarterly

99

0

0

0

000

100

bull Service error







52 53



M



Service Feedback









enjoyromford


M







bull Numbering











bull Receipt job






Service Description


































































Service Description

Sp

M

P


Alternatives



Employers Liability

Public Liability

Officials Indemnity

Libel and Slander

Insurance of Money


Computers




Hirers indemnity























with the Council

Service Feedback


58 59



A Sp























P


M

Service Description







bull Primary Meals






bull Consultancy























A

P S

Sp












Critical Criteria

Criteria Standard







2 working days












Night Workers


P S


A


M






17 seat Minibuses













bull Borough based















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01092015 ndash 31082016



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32 33


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Contract duration



01092015 ndash 31082016



34 35

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36 37


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58 59



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66 67

How to Book










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68 69



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20 21


























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32 33


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Contract duration



01092015 ndash 31082016



34 35

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36 37


C

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Tel 01708 431480 07946 738479













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50 51


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58 59



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62 63


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66 67

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IT Consumables

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Service Feedback







68 69



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10 11


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12 13




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pound435 pound555








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14 15


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pound274 pound305

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16 17







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20 21


























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23


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32 33


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Contract duration



01092015 ndash 31082016



34 35

-

-

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-

-

-


P M

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36 37


C

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39



Tel 01708 431480 07946 738479













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50 51


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58 59



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62 63


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66 67

How to Book










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68 69



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12 13




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14 15


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20 21


























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23


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32 33


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Contract duration



01092015 ndash 31082016



34 35

-

-

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-

-

-


P M

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36 37


C

A M

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Tel 01708 431480 07946 738479













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43

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46



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50 51


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Service Feedback


58 59



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Service Description







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Sp












Critical Criteria

Criteria Standard







2 working days












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P S


A


M






17 seat Minibuses













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62 63


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M






bull Water testing

















P


A Sp













66 67

How to Book










Club








sondaughter compete





A M

P S

Sp





IT Consumables

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First Aid Training















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A M

P S




Service Feedback







68 69



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P

70







and how to sign up

71







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A M

S

















Outcome focused





Customer Voice



the web portal





Customer Support




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Partnership




your needs




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Sp



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Service Feedback

























pound1025




Subscriber full day







Subscriber

Non-subscriber






pound195 pound300

pound435 pound555








pound395 pound500



pound200 pound300










14 15


Contacts


M

S

Sp



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Service Feedback













pound1025

pound1640




























pound180 pound200

pound274 pound305

pound189 pound210









16 17







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Service Feedback



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20 21


























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23


Adult CollegeC

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24 25






















































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26 27


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M

S





























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Continuity Plan


















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after first hour

32 33


A

M

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Sp








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We aim to


Contract duration



01092015 ndash 31082016



34 35

-

-

-

-

-

-


P M

A Sp







































36 37


C

A M

P S

Sp

39



Tel 01708 431480 07946 738479













39

























Contacts

38



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Sp






















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bull Pitch marking

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A M

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44




















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S

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46



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S

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47


A

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48



























Service Feedback




















50 51


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A M

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Sp



Payroll Service C

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Officials Indemnity

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Hirers indemnity























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Service Feedback


58 59



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P


M

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P S

Sp












Critical Criteria

Criteria Standard







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P S


A


M






17 seat Minibuses













bull Borough based















62 63


P C S


M






bull Water testing

















P


A Sp













66 67

How to Book










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sondaughter compete





A M

P S

Sp





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First Aid Training















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68 69



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Employers Liability

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with the Council

Service Feedback


58 59



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66 67

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68 69



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70







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71







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A Sp























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M

Service Description







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A

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Sp












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Criteria Standard







2 working days












Night Workers


P S


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62 63


P C S


M






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P


A Sp













66 67

How to Book










Club








sondaughter compete





A M

P S

Sp





IT Consumables

Photocopiers


First Aid Training















Service Description







C

A M

P S




Service Feedback







68 69



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P

70







and how to sign up

71







C

A M

S

















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Customer Voice



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Customer Support




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Partnership




your needs



A

P S

Sp












Critical Criteria

Criteria Standard







2 working days












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P S


A


M






17 seat Minibuses













bull Borough based















62 63


P C S


M






bull Water testing

















P


A Sp













66 67

How to Book










Club








sondaughter compete





A M

P S

Sp





IT Consumables

Photocopiers


First Aid Training















Service Description







C

A M

P S




Service Feedback







68 69



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P

70







and how to sign up

71







C

A M

S

















Outcome focused





Customer Voice



the web portal





Customer Support




bull Brokerage

Partnership




your needs


P C S


M






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P


A Sp













66 67

How to Book










Club








sondaughter compete





A M

P S

Sp





IT Consumables

Photocopiers


First Aid Training















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A M

P S




Service Feedback







68 69



Adele Seagull






P

70







and how to sign up

71







C

A M

S

















Outcome focused





Customer Voice



the web portal





Customer Support




bull Brokerage

Partnership




your needs


66 67

How to Book










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sondaughter compete





A M

P S

Sp





IT Consumables

Photocopiers


First Aid Training















Service Description







C

A M

P S




Service Feedback







68 69



Adele Seagull






P

70







and how to sign up

71







C

A M

S

















Outcome focused





Customer Voice



the web portal





Customer Support




bull Brokerage

Partnership




your needs





IT Consumables

Photocopiers


First Aid Training















Service Description







C

A M

P S




Service Feedback







68 69



Adele Seagull






P

70







and how to sign up

71







C

A M

S

















Outcome focused





Customer Voice



the web portal





Customer Support




bull Brokerage

Partnership




your needs



Adele Seagull






P

70







and how to sign up

71







C

A M

S

















Outcome focused





Customer Voice



the web portal





Customer Support




bull Brokerage

Partnership




your needs

Outcome focused





Customer Voice



the web portal





Customer Support




bull Brokerage

Partnership




your needs

Support Services for Education Providers 2015-16...Services For Schools 2015 2016 pg 52-53 pg 57...

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Transcript of Support Services for Education Providers 2015-16...Services For Schools 2015 2016 pg 52-53 pg 57...