Supplier Manual : Homewaresuppliers.countryroad.com.au/...Manual-for-CRG-HOME-v1_300616.pdf ·...
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Page | 1 Supplier Manual : Homeware Packaging and Shipping Requirements For Goods Exported to AUSTRALIA and consigned to brand: Country Road Clothing (Pty) Ltd or Mimco (Pty) Ltd or Witchery Fashions (Pty) Ltd (Version 1 - June 2016)
Transcript of Supplier Manual : Homewaresuppliers.countryroad.com.au/...Manual-for-CRG-HOME-v1_300616.pdf ·...
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Supplier Manual : Homeware
Packaging and Shipping Requirements For Goods
Exported to AUSTRALIA and consigned to brand:
Country Road Clothing (Pty) Ltd
or
Mimco (Pty) Ltd
or
Witchery Fashions (Pty) Ltd
(Version 1 - June 2016)
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Index Page
1. Confidentiality 4
1.1. Supplier Contractual Obligation 4
2. Introduction 4
3. Communication and Contacts 5
3.1. Production Team / Product Technologist 5
3.2. Packaging 5
3.2.1. Tickets / Labels / Swing Tags 5
3.3. Shipping 8
3.4. CR Group Central Sourcing 8
3.5. Invoice Payments 9
4. Samples 10
4.1. Sample Invoicing Procedure 10
5. Pre-Shipment Sample Requirements for MIMCO and WITCHERY FASHIONS 11
6. Packaging and Packing Requirements 12
6.1. Definitions 12
6.2. Ticket / Label / Swing Tag Requirements 12
6.3. Carton Size Specifications 13
6.4. Carton Construction Specifications 14
6.5. Packaging Requirements 15
6.6. Carton Markings 19
6.7. Commodity Specific Labelling Requirements 23
6.8. Palletisation Requirements 25
6.9. Container Loading at Suppliers Factory 27
6.10. Transit Drop Test 28
6.11. Fumigation Requirements for Natural Products 28
6.12. Declaration Requirements for Wood and Paper Products 29
7. Shipping Requirements 30
7.1. Supplier Start-up with DAMCO 30
7.2. Freight Terms 32
7.3. Supplier Booking Window / Supplier Delivery Window /
DAMCO Shipping Window 33
7.4. Supplier Booking via DAMCO Shipper Portal 33
7.5. Delivery of Cargo to a DAMCO CFS or Nominated Warehouse 34
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7.5.1. Delivery of Loose Cartons 34
7.5.2. Delivery of Goods On Pallets 34
7.6. Cargo Loaded into Containers Directly at Suppliers Factory 34
8. Documentation Requirements 35
8.1. Supplier Documents – Preparation & Submission 35
8.1.1. Commercial Invoice 35
8.1.2. Buying Agent Commission Invoice 36
8.1.3. Packing List 36
8.1.4. Purchase Order 37
8.1.5. Legislative Certificates 37
8.2. Documents Provided to Suppliers by DAMCO 37
8.2.1. Forwarders Cargo Receipt (FCR) 37
8.3. Bills of Lading and Telex Releases 37
8.4. Consignee and Notify Party Details 38
9. Free Trade Agreements and Declarations 39
9.1. China – Australia Free Trade Agreement 39
9.2. China – New Zealand Free Trade Agreement 43
9.3. Packing Declaration 44
9.4. Annual Packing Declaration 44
10. Invoice Payment Requirements 45
11. Supplier Penalties 47
12. Local Delivery Requirements for Australian Suppliers 48
12.1. Deliveries by Local Suppliers to CRG LOGISTICS 48
13. Appendix 48
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1. Confidentiality
The information contained in this Packaging, Shipping and Delivery manual is strictly confidential (the Confidential Information) and proprietary to Country Road Group Pty Ltd (CRG). This Confidential Information is being made available to you because you are a current employee or supplier of CRG or a related entity. You agree to regard and preserve as confidential the packaging and shipping information, and shall not, without first obtaining the written consent of CRG, disclose or make available to any person, firm, enterprise or corporation, reproduce, transmit or use the Confidential Information for your own benefit or for the benefit of others, except for the purpose set forth in paragraph one above. Your use and/or distribution of the Confidential Information shall be limited to you and your employees on a “need to know” basis. You are responsible for preserving the confidentiality of any disclosure of the Confidential Information to your employees. Upon CRG’s request, you shall immediately either return or destroy the Confidential Information, and shall retain no copies, extracts or reproductions of such materials. If the Confidential Information is destroyed, such destruction shall be certified to CRG in writing. You further agree that you will not disclose to any person, firm, enterprise or corporation, not otherwise authorised by this notice to receive the Confidential Information, the fact that the Confidential Information has been made available to you. CRG reserves all legal and equitable rights to enforce this notice. You acknowledge that the unauthorised disclosure of the Confidential Information will irreparably damage CRG and that CRG shall be entitled to an immediate injunction against any such authorised disclosure or threatened disclosure of the Confidential Information.
1.1. Supplier Contractual Obligation
CRG and the Supplier agree that all orders placed by CRG with the Supplier shall be placed, accepted and performed in accordance with the terms, conditions and undertakings contained in the Supply Agreement.
2. Introduction
CRG operates four fashion brands, i.e. Country Road, Mimco, Trenery and Witchery. This manual outlines the standard packaging requirements as well as shipping and delivery procedures required for all four brands to CRG. Non-compliance to the following instructions may result in order cancellation and / or claim.
If any supplier, for any reason, needs to vary from these requirements, special authority must be obtained from the appropriate CRG Production Team or Product Technologist PRIOR to goods handover for shipment. These requirements may require to be changed from time to time. You will be notified of any changes as they are made.
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3. Communication and Contacts
3.1. Production Team / Product Technologist
All communication relating to:
Purchase Orders are to be referred to the relevant Production Team member.
Packing requirements are to be referred to the relevant Product Technologist.
CRG Production Team / Telephone: +61 3 9267 1400
Product Technologist Facsimile: +61 3 9267 1300
Purchase Order Queries CRG Production Team
Packing Requirements Product Technologist
Office Hours Mon - Fri (excluding Public Holidays)
08h30 - 17h00
3.2. Packaging
Suppliers will be responsible to arrange all ticketing, labelling, swing tags in time to meet bulk order requirements.
3.2.1. Tickets / Labels / Swing Tags
All communication relating to the request for Price Tickets, Labels and Swing Tags must be referred to the relevant vendor as listed below. These orders are to be placed online. In the case of Avery Dennison and Cash’s, suppliers will be required to have an account in order to access.
Orders placed with Image Label Systems will be done via Email.
Price Tickets / Labels / Swing Tags
Supplier Brand Order Type Online Ordering System
Avery Dennison Country Road and Trenery Online www.webservices.averydennison.com
Cash's Mimco Online www.cashs.com.au/b2b
Image Label Systems Witchery Direct N/A
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Avery Dennison - Hong Kong & South China Fulfilment Items Email / Contact
Price Tickets, Labels, Swing Tags [email protected]
Suppliers A - M: Contact Penny Pan on +86 20 3991
8819
Suppliers N - R: Contact Sue Su on +86 20 3930 6710
Suppliers S - Z: Contact Daphne Nan on +86 20 3930
6654
Avery Dennison - North China Fulfilment Items Email / Contact
Price Tickets, Labels, Swing Tags [email protected]
Contact Helen Li on +86 512 62628538
Avery Dennison - India Fulfilment Items Email / Contact
Price Tickets and Selected Labels Only [email protected]
Contact Pradeep Naik on +91 7022029204 OR
Land Line: 08067744400 / Xtn: 541
Cash's - Hong Kong Fulfilment Items Email / Contact
Price Tickets Email: [email protected]
Ph.: (852) 2959 3057
Fax: (852) 2950 0123
Cash's - Shanghai (China) Fulfilment Items Email / Contact
Price Tickets Email: [email protected]
Ph.: (86) 21 6236 0523
Cash's - Melbourne (Australia) Fulfilment Items Email / Contact
Price Tickets Email: [email protected]
Ph.: +61 3 8877 9000
Fax: +61 3 8877 9001
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Image Label Systems - Australia Items Email / Contact
Woven Labels and Swing Tags Letufa Taniela - Sales Coordinator/Merchandiser
** FOR WITCHERY ORDERS ** Ph: +613 9676 6500
Fax: +613 9676 6510
Email: [email protected]
Skype: letufa
Jennifer Evans - Business Manager – Australia
Ph: +61 3 9676 6500
Mobile: +61 (0) 411 412 203
Email: [email protected]
Skype: jenilsa
Image Label Systems - East Asia Items Email / Contact
Woven Labels and Swing Tags Jody Chan – Merchandiser
** FOR WITCHERY ORDERS ** Ph: +852 27579555
Direct: +852 3103 3319
Fax: +852 2757 9579
Mobile: +852 94373423
Email: [email protected]
Skype: ilshk.jody
QQ: 2832056491
Tammy Tang
Ph: +852 2757 9555
Direct: +852 3103 3339
Fax: +852 2757 9579
Email: [email protected]
Skype: ilshk.tammy
QQ: 2086196361
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3.3. Shipping
All communication relating to: Shipping, Delivery and Documentation issues are to be referred to the CRG Shipping Team. When communicating with CRG SHIPPING via email, please ensure the subject heading refers to the Brand, Purchase Order Number and Origin/Destination, e.g.
RE: Country Road – PO1234567 – ex-Jakarta to Melbourne or
RE: Witchery – PO2244668 – ex-Shanghai to Melbourne
CRG Shipping Department Telephone: +61 3 9267 1400
Escalation [email protected]
Office Hours Mon - Fri (excluding Public Holidays)
08h30 - 17h00
N.B. For queries relating to Shipping and Documentation requirements for CRV SA, please refer to the CRV SA Supplier Manual – Chapter 3.3
CRG’s nominated Freight Forwarder is DAMCO Logistics.
All communication relating to: Bookings, Delivery and Documentation to DAMCO are to be referred to your local DAMCO office. Please refer to the Appendix for a list of all DAMCO offices and points of contact.
N.B. If your query cannot be resolved by your local DAMCO office within 24 hours, please escalate to the below parties to avoid additional delays:
DAMCO Programme Manager – Leiko Guo ([email protected])
Cc: Country Road Group Shipping Manager – Natasha Francis ([email protected])
3.4. CR Group Central Sourcing
All communication relating to: Supplier Compliance and Bar Coding issues are to be referred to the Central Sourcing Department. Changes to Supplier Company Name / Address / Bank Details must be advised as soon as possible to allow for internal amendments to be made before payment is due. These changes are to be referred to the relevant CRG Production Co-Ordinator with the CRG Central Sourcing Department in cc.
CRG Central Sourcing Department Telephone: +61 3 9267 1400
Office Hours Mon - Fri (excluding Public Holidays)
08h30 - 17h00
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3.5. Invoice Payments
All communication relating to: Invoicing and Payment issues are to be referred to the
Accounts Department with the relevant CRG Production Co-Ordinator in cc. To ensure all
your invoices have been received and will be paid on time, a weekly or monthly statement
of your CRG invoices (dependant on your payment terms agreed with CRG) must be mailed
to the respective accounts team listed below.
CRG Accounts Department Telephone: +61 3 9267 1400
Facsimile: +61 3 9267 1300
Country Road / Trenery Payment Enquiries [email protected]
MIMCO Payment Enquiries [email protected]
Witchery Fashions Payment Enquiries [email protected]
cc: CRG Production Manager
Office Hours Mon - Fri (excluding Public Holidays)
08h30 - 17h00
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4. Samples
4.1. Sample Invoicing Procedure
CRG receive samples which are “Chargeable” and “Non-Chargeable” as detailed in your Supply Agreement. “Chargeable” samples require the actual value of the sample to be captured on the Commercial Invoice, which must accompany the goods handed over and clearly state goods to be “SAMPLES”. The Commercial Invoice must reflect the actual value of the samples for Customs purposes. This value must in turn match what is actually charged to CRG to ensure that CRG are complying with Australian Import Customs Duty requirements. In the case of samples deemed “Non-Chargeable”, please ensure the value declared per sample is AUD1. Failure by suppliers to comply with the above requirements may result in penalties or fines issued to CRG by the Australian Customs Authorities which in turn may result in non-payment of future invoices for samples received or penalties passed onto the supplier by CRG. An example of requirements for SAMPLE Homeware Commercial Invoices per below in accordance to your Supply Agreement. The Unit Price reflected below is for illustration purposes only and suppliers must ensure the actual value of the item being sent is used:
Tariff Code Brand Sample
type Category Quantity Unit Price Total (AUD)
61099000 CR Proto Mugs 8 $1 $8
61044400 TR Marketing Frames 2 $45 $90
62046200 WF Marketing Aroma Reeds
3 $15 $45
62046200 WF E-Store Bedding 1 $35 $35
TOTAL $178
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Brand Sample type
Style # Description Colour Quantity Unit Price
Total (AUD)
CR Proto 60159169 Frames Olive 1 $12.00 $12.00
CR Marketing HMUMU219 Mugs Peanut 3 $3.00 $9.00
MD Marketing 60181297 Bedding Black 3 $25.70 $77.10
TR Marketing 60174603 Tea Towels Grey 3 $6.00 $18
TR Proto 60156966 Napkins Vintage blue 4 $2.00 $4
CR E-Store 60181000 Cushion Zinc 1 $4.50 $4.50
TOTAL $124.60
5. Pre-Shipment Sample Requirements for Mimco and Witchery
Pre-Shipment Sample approval for Mimco and Witchery is done by the Production / Quality Assurance team based in Australia. It is the requirement of all Mimco and Witchery suppliers to ensure Pre-Shipment Samples are couriered to the respective Product Technologist in sufficient time to allow for the quality assurance of these Samples. Failure to do so may result in late approvals which will result in goods missing their handover deadline to CRG’s nominated Freight Forwarder for shipment.
In the case of Mimco and Witchery, goods cannot be handed over to the Freight Forwarder until the supplier receives the approval to ship from the Production Team / Product Technologist. Once approved, the Purchase Order is updated as “OK TO SHIP” and transmitted to DAMCO.
Please note, DAMCO do not receive notification of “OK TO SHIP” immediately – this could take up to 24 hours after approval to update in their system.
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6. Packaging Requirements
Packaging material must comply with CRG’s specifications and it is the responsibility of the supplier to ensure that the material is fit for purpose, and aligns with CRG’s broader sustainability strategy to consider the environmental impact of materials used.
6.1. Definitions
Stock Keeping Unit (SKU): A unique numerical sequence of numbers will be assigned to all products in order for CRG to order, receive, store and distribute the product in a manageable fashion. This number is referred to as the Stock Keeping Unit or SKU. A SKU may represent a single item e.g. One mug or boxed Dinnerware to be sold as a set in retail stores.
Master Carton: A box that is placed directly onto a pallet. A box that contains a single SKU or multiple SKU’s.
Inner Carton: A box or polybag that is placed inside the Master carton for further protection during transportation. Inner cartons or polybags may contain multiple SKU’s. These are required to allocate stock to stores from the CRG Distribution Centre.
6.2. Ticket / Label / Swing Tag Requirements
As indicated in section 3.2., suppliers will be responsible to arrange all ticketing, labelling,
and swing tags in time to meet bulk order requirements.
All communication relating to the request for Price Tickets, Labels and Swing Tags must be referred to the relevant vendor as listed below.
Price Tickets / Labels / Swing Tags
Supplier Brand Order Type Online Ordering System
Avery Dennison Country Road and Trenery Online www.webservices.averydennison.com
Cash's Mimco Online www.cashs.com.au/b2b
Image Label Systems Witchery Direct N/A
BAR CODE stickers via Electronic Data Interface (EDI):
Please note the following details relating to EDI price stickers for all four brands via Avery Dennison and Cash’s:
The price sticker information is generated once the Production Team approves a Purchase Order in our system
The price sticker file is sent to the ticket vendor and held until the supplier logs onto the relevant ticket vendors’ website and ‘calls out’ the purchase order. ‘Call out’ simply means moving the order to your shopping cart
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Please note that the files will be sent to the ticket vendor’s WCS system at the following times:
Homeware - the file will be available for ‘call out’ 90 days before the Freight
Fwd Rcpt Open date on the PO
If you need to ‘call out’ your price stickers sooner, please contact your respective Production Team directly
Once price stickers are ‘called out’, it is the suppliers responsibility to pay for and take delivery of the price stickers in time for bulk goods delivery. Suppliers will be responsible to initiate price sticker ‘call out’ orders, and to pay for the price stickers and any associated costs such as freight and duty.
OTHER SEW-IN LABELS AND SWING TICKETS:
All other ticket and label accessories will be listed in the Tech Pack. These items can be ordered via Avery Dennison’s or Cash’s WCS system
For all these other generic items, you can place one order to cover multiple purchase orders (it is only the bar code sticker which shows the RRP that has to be ordered PO by PO)
6.3. Carton Size Specifications
Should the supplier produce any of the below Item Categories for CRG, in addition to other
items not listed below, CRG will require these goods to be packaged in the below standard
size cartons to allow for ease of processing through our Australian Distribution Centre as
well as Carton Recycling initiatives.
Should you have any queries as to which Carton Size your Product falls into or if you have an
item you believe will not comply with a Standard Size Carton, please contact CRG’s Shipping
Department for assistance : [email protected]
N.B. Please ensure the PO Number(s) is quoted when sending your request.
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L (mm) W (mm) H (mm)
Carton A 560 350 300
Carton B 400 300 300
Carton C Approval by CRG SHIPPING Required
** MAXIMUM CARTON WEIGHT SHOULD NOT EXCEED 14kgs **
Carton Type Category Carton A Carton B Carton C
Carton Size Item 560x350x300mm 400x300x300mm Not Defined
Homewear - Textiles Beach towels
Bedcovers
Cushions
Design Bedding
Napery
Plain Dye Bedding
Towels
Homewear - Gifts Candles
Decorator Accessories
Events
Frames
Homewear - Hardgoods Cutlery
Dining
Glasses
Mugs
Serving
Vases
6.4. Carton Construction Specifications
CRG requires that Inner Cartons be constructed of single wall corrugate with a minimum burst strength of 200lb/in² (1379kpa) test Single wall (3 ply) corrugate, and Master cartons are to be constructed from double wall corrugate with a minimum burst strength of 275lb/in² (1896kpa) test Double wall (3 ply) corrugate.
Pulp Top Craft Liner Weight 126 gm
Bursting Strength 1420 kpa
Edge Wise Compression 5274 N/m
** MINIMUM 3 PLY CARDBOARD TO BE USED **
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Italian Gifco Code: KSK 565
India Liner Combinations: 220/180/220 gsm
Above illustration of Inner Carton Material and Construction
Italian Gifco code: KSFSK 56465
India Liner Combinations: 220/180/220/180/220 gsm
Above illustration of Master Carton Material and Construction
N.B. Top and bottom pads: To protect the product from being damaged when opening the carton with a shape knife, a corrugated pad or sheet should be placed between the product
and inner carton flaps.
6.5. Packaging Requirements
It is the responsibility of CRG’s Buying Agent and/or Supplier to ensure that all goods are suitably packaged to withstand the rigours of all stages of transport. This includes road, rail, sea freight or airfreight of goods. Consultation with CRG’s freight forwarder DAMCO may be required in this instance.
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Packing Cartons: Goods are required to be packed sufficiently to minimise breakages in transit through the entire supply chain. These are Factory to the Freight Forward/Port, the Container to unpacking at the Distribution centre, Distribution centre to the Store and/or the Distribution centre/Retail Store to the Customer(via online shopping).
Design: The packaging design should be created to ensure that the product arrives free from damage, is easy to un-pack, as well as to re-pack and to protect the product should it be returned.
Storage: All packaging materials should be stored in a cool, dry, clean location before use. Once goods are packed, all products shall be stored under suitable conditions to avoid deterioration of quality and safety. All products are to be stored in a temperature and humidity controlled environment to prevent mould, corrosion and deterioration of the Master carton.
Aesthetics/Odour: Packaging should be done in a clean location and be handled with clean hands to avoid fingerprinting, smudging, scuffing, etc. Packaging material should be free from objectionable odours.
Prohibited Packaging Materials: Printed newspaper, natural popcorn, sawdust, straw, wood, previously used cartons and packing materials should not be used. (e.g. Do not use old beer cartons, magazines, waste paper, cartons with HAZARDOUS marks if goods are not hazardous, etc.)
Product Protection: Adequate product protection is vital. Products that come in direct contact with corrugated, paperboard carton surfaces or even EPS foam can become damaged by abrasion and scratching during shipment and handling. It is therefore essential that a protective medium suitable to the product and conditions of transportation be used. Examples of these are: Tissue paper, Polybags, Foam Wrap, Bubble Wrap, etc. Wrap the product completely so that all surfaces will be protected. If securing the wrap with tape, do not tape directly on to the product surfaces.
Polybags: All polybags must be a minimum 2 mil (0.002 inch) thick & be BHT free. Bags must be sealed with either: heat, zipper, snap, glue strip or tape.
Product stabilising: Stabilise the product and fill empty spaces with suitable packaging material so that there is no movement inside the package that will allow the product to move or the carton to collapse. Manually shake the package in all directions to check.
Dummy Cartons: When orders are short shipped or an order quantity falls short of filling the master carton dummy boxes/dummy polybags should be used to fill an
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empty space. Dummy carton or polybags must be identified by marking an X with a black texta or pen.
Weight: The maximum weight of Master cartons should not exceed 14 kilograms, except where a single product item is contained in the carton and the appropriate lifting signage is on the cartons. The following table is to be used as a guide when packaging merchandise in cartons:-
L (mm) W (mm) H (mm)
Carton A 560 350 300
Carton B 400 300 300
Carton C Approval by CRG SHIPPING Required
** MAXIMUM CARTON WEIGHT SHOULD NOT EXCEED 14kgs **
Cartons are not to be over packed leading to crushing or creasing of items so as to ensure that the items can be ‘floor ready’ on receipt of goods. Also note, goods should not be under packed so as to cause excessive movement within the carton during transit.
In order to minimise crushing and creasing, cardboard inserts must be placed between the products where necessary.
Textile pressing: The factory shall ensure that all printed, wet finished, steamed and pressed products are completely dry before placing into polybags/packing.
Candles Soy wax/Soy blend: /Cosmetics/Body/Homeware products: All products must be the right way up. A cardboard “topper” should be placed on the top of all Inner and Master cartons. The appropriate carton markings must be placed on the Inner and Master cartons indicating that product must remain “THIS WAY UP” & “CUT HERE ONLY”.
Mirrors: All mirrors must have a sheet of EPS foam placed on the glass side to protect from impact damage.
Self-assembly Items: These items must be packed in double wall corrugated cartons with all components secured to prevent movement within the carton and protected with bubble wrap, foam padding or similar ‘cushion type’ impact resistant material.
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Plastic Bag Caution wording to be as per below:
WARNING: TO AVOID SUFFOCATION AND DANGER TO BABIES AND
CHILDREN, DISPOSE OF THIS BAG IMMEDIATELY.
Exemptions: Bags with an opening perimeter of less than 36cm, and bags with a combined depth and opening perimeter of 58cm.
Top and bottom pads: To protect the product from being damaged when opening the carton with a shape knife, a corrugated pad or sheet should be placed between the product and inner carton flaps.
Corporate & Gift packaging: e.g. Photo frames, candles and gift boxed items which are sold in display packaging, require special care. Protect display packaging by wrapping each individually in tissue paper/polybag or as specified by the agent or CR. The master carton must also be over packed using plain corrugated carton. This will protect the graphics and surfaces from dirt, scuffing, punctures or crushing during handling and shipping.
Carton Sealing: Inner & master cartons must be securely sealed. Use 2-3 inch (5-7.5cm) wide pressure sensitive packaging tape. Avoid staples or metal strapping as these could damage product surfaces. Tape should be applied in straight, flat, uniform lengths without wrinkles or breaks.
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Inner & Master Carton Label Application: As with taping, all labels must be applied neatly with edges square and parallel to the carton edge with no wrinkles or rough edges. Label must be applied to the right hand side of the carton. Label adhesive must be strong enough to remain intact during transport and handling.
Package Closure: The package closure must protect goods from dirt and ensure that contents remain intact during shipping and handling. Package closure and package construction should permit access to the contents for inspection without destroying the usefulness of the container.
It is the Vendors responsibility to ensure that the above standards are adhered to.
6.6. Carton Markings
Please configure carton marks as per illustrations below. All cartons must indicate the brand, i.e.
RD = Country Road
TR = Trenery
MD = Mimco
WF = Witchery Fashions
All cartons must indicate the PO number
All cartons must indicate Style number
All cartons must indicate Product Description
All cartons must indicate Quantity per Carton
All cartons must indicate Carton Number
All cartons must indicate Colour / Size
All cartons must indicate Country of Origin
All cartons must indicate Destination Delivery Location Address
All cartons must indicate Safety Markings/Special Notations (see the following pages)
RD TR MD WF
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Temperature Sensitive Keep Dry Fragile
This Way Up Centre Of Gravity Use No Hooks
Do Not Stack Photographic Materials Lift Box Here
Handle With Care Protect From Heat Food
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Example: Carton Marking for Front of cartons:
Front:
PURCHASE ORDER NUMBER: 1234567
STYLE NUMBER: 123456789
PRODUCT DESCRIPTION: PILLOW CASES
UNITS IN CARTON: 30
CARTON NUMBER: 1 of 36
COLOUR: BLUSH PINK
COUNTRY OF ORIGIN: MADE IN CHINA
PURCHASE ORDER NUMBER: 1234567
STYLE NO: 123456789
PRODUCT DESCRIPTION: PILLOW CASES
UNITS IN CARTON: 30
CARTON NO: 1 OF 36
COLOUR: BLUSH PINK
COUNTRY OF ORIGIN: MADE IN CHINA
POSITION:
Shipping Marks for
front of carton
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Example: Carton Markings for Sides of cartons:
Delivery Location: Weight & Dimensions per carton:
CRG LOGISTICS Nett Weight: Kgs
36 - 38 Permas Way Gross Weight: Kgs
Truganina, VIC Dimensions - Length: cm
3029 Width: cm
Australia Height: cm
POSITION:
Shipping Marks
for side of carton
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6.7. Commodity Specific Labelling Requirements
As noted in section 6.6., certain types of Homeware product require additional marking and
labelling for compliance by the receiving warehouse or co-loader to ensure the appropriate
handling and shipment of the product. The intention is for goods to be handed over in a
damage-free condition and for the goods to arrive at destination in a damage-free
condition. Products made from Glass, Mirror or Stone must be packed in cartons that are
clearly marked or labelled to assist in safe handling and storage. Markings depicting “Glass -
Fragile” or “Do Not Stack” or “This Side Up” must be clearly visible on all sides of the carton.
Temperature Sensitive Keep Dry Fragile
POSITION:
Shipping Marks
for side of
carton
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This Way Up Centre Of Gravity Use No Hooks
Do Not Stack Photographic Materials Lift Box Here
Handle With Care Protect From Heat Food
All goods require sufficient product specific labels, which must be readily visible. Below are
CRG’s requirements that are crucial to our distribution centre and retail operations:
SKU labels and other markings must be facing outward for easy identification.
Receipt and storage of products require that incoming loads be easily and quickly identified.
All shipping cartons MUST be identified with the information as shown above.
This information should appear on a vertical side of the carton when it is in the normal shipping position.
Date of Manufacture is required on all inner cartons and master cartons for shelf-life sensitive items.
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Batch numbers for food orders must be visible on all inner cartons and master cartons.
Labels or pre-printed cartons are to be legible, in English and printed with waterproof ink.
Warning / safety labels denoting products of a hazardous or fragile nature e.g. Glass and Mirror products need to be identified as “GLASS – FRAGILE” or “MIRROR – HANDLE WITH CARE” or “CERAMICS – THIS SIDE UP”.
Any special handling instructions should not be printed on the identification label or tag. Each inner carton must adhere to the standard marking requirements and all master cartons must reflect the appropriate handling method.
Material and labour costs associated with correcting packaging and marking violations will be charged back to suppliers, e.g. Missing or wrong SKU’s will result in debits.
6.8. Palletisation Requirements
Packaging should be designed to withstand stacking. A “DO NOT STACK” label generally will
not be followed however still needs to be applied.
Vertical/column stacking is recommended to achieve greatest stacking strength. Interlocking
pallet patterns reduce top to bottom compression resistance by 55% and are not
recommended.
Packages should be palletised so that the corrugated direction of the carton is properly
oriented stacking strength. Any orientation markings (such as THIS SIDE UP arrows) should
be used and followed. Different SKU’s, as well as different purchase orders, can be
consolidated on a pallet with a single bill of lading, provided each SKU group is individually
packaged and properly labelled.
Pallet loads must be built up and labelled as follows:
Group products from one Purchase Order together.
Group products by Style within each Purchase Order.
Do not mix SKU’s on pallets unless the mixed merchandise is clearly identified.
Separate mixed palletized Styles by using corrugated slip sheets.
Follow direction arrows on master cartons as well as corrugated flute direction.
Ensure pallets are securely fastened with sufficient shrink wrap.
Ensure the marks for special handling are clearly visible and apply stickers to the
outside of the shrink wrapped pallet for clear identification.
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When palletising cartons, ensure the below pallet dimensions are adhered to for
both SEAFRT and AIRFRT:
Length = 1165mm
Width = 1165 mm
Height = 2000 mm
Gross Weight = 750kgs (weight of pallet + weight of cargo)
Labels to be applied to the centre on a vertical surface of pallet load
Two labels per pallet on opposite vertical surfaces.
Labels to reflect Purchase Order Number.
Labels to reflect Style Number.
Labels to reflect Total count of cartons per pallet.
Labels to reflect Pallet Number, e.g. Pallet 1 of 5.
Pallets must be 4 way entry style pallets
Oversized/long packages must be placed on custom made pallets
2 x labels, 9 x 9 inch (23cm x 23cm) minimum.
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6.9. Container Loading at Suppliers Factory
Suppliers who have been granted approval to load containers directly at their factory are
required to load containers by grouping the merchandise as follows, unless variations are
needed to maximize container space:
Group products from one Purchase Order together.
Group products by Style within each Purchase Order.
Do not mix SKU’s on pallets unless the mixed merchandise is clearly identified.
Separate mixed palletized Styles by using corrugated slip sheets.
Follow direction arrows on master cartons as well as corrugated flute direction.
Ensure pallets are securely fastened with sufficient shrink wrap.
Ensure the marks for special handling are clearly visible and apply stickers to the
outside of the shrink wrapped pallet for clear identification.
When palletising cartons, ensure the below pallet dimensions are adhered to:
Length = 1165mm
Width = 1165 mm
Height = 2000 mm
Gross Weight = 750kgs (weight of pallet + weight of cargo)
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6.10. Transit Drop Test
The drop test must be carried out to ensure that packaging design and construction
adequately protects goods for handling and transport. The procedure requires that a
control sample identical to the testing sample be retained. The test sample contents and
packaging materials are to be assessed and evaluated against the control after ten drops.
Test method: 2 corners, 5 edges and 4 surfaces
Package weight Drop Height Number of Drops
0 – 9kg
76cm/30 “ 5
9 – 18kg
61cm/24” 5
18 – 27kg
46cm/18” 5
27 – 45kg
31cm/12” 5
Shake Testing
Master cartons should undergo a simple shake test in all directions to determine the
effectiveness of over packing and the protection of the goods. The shake test must also
form part of the development process when designing display cartons for Multiple Item
SKU’s e.g. Dinner sets. This requirement also applies to the construction of Inner Cartons.
6.11. Fumigation Requirements for Natural Products
When importing goods made of natural materials such as Wood, Plant Material or Sand, some products will need to be fumigated.
These materials should be searched on the Australian Department of Agriculture’s ICON database under their scientific names (genus and species). Information will be listed advising if an import permit or fumigation is required.
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ICON Database link:
http://apps.daff.gov.au/icon32/asp/ex_querycontent.asp
If fumigation is required, the fumigation company needs to have AFAS accreditation - Australian Fumigation Accreditation Scheme Treatment Provider.
Accredited fumigator’s link:
http://www.agriculture.gov.au/SiteCollectionDocuments/aqis/importing/general/afas/providers-list/afas-aei.pdf
6.12. Declaration Requirements for Timber Products and Paper Products
The Illegal Logging Prohibition Act 2012 came into operation in November 2012. Under the
Act, it is now a criminal offence to intentionally, knowingly or recklessly import illegally
logged timber or timber products into Australia. This prohibition applies to all imported
timber and timber products.
For CRG, this means if we are importing timber or timber products into Australia and we
receive information that it was illegally logged, or we have reason to suspect it was illegally
logged, or suppliers believe there is a significant risk the timber was illegally logged, CRG
should cease the import of that timber as significant fines maybe imposed.
To help mitigate risk, we kindly request that Suppliers provide information as requested in
the Annexed Document via the Supplier Portal.
The ILD Form: Illegal Logging Document should be completed for the relevant product.
The completed document should then be sent to the Product Technologist.
Further Information on the regulation can be found at; www.daff.gov.au/illegallogging
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7. Shipping Requirements
All goods for shipment to CRG must be booked and delivered via CRG’s nominated Freight Forwarder, DAMCO.
If a Purchase Order is changed from SEAFRT to AIRFT at the suppliers’ expense, the supplier must also use DAMCO as their Freight Forwarder due to the visibility we must have within our electronic systems.
7.1. Supplier Start Up with DAMCO
New Supplier:
Should this be the first time you are making a booking with DAMCO, DAMCO will issue you
with a Business Entity Code (B.E. Code) and Login details which will allow you to make all
bookings online, in addition to viewing all PO’s raised to you for CRG AU. DAMCO will also
provide you with training to equip you with the necessary expertise to work with their
system and follow the DAMCO requirements.
When your first PO is placed and a copy of the PO is sent to DAMCO’s system, a
representative from the closest DAMCO Customer Service office will contact you to ensure
you are registered with them, and take you through the DAMCO Shipper Booking and
Delivery process.
If you are not contacted by a DAMCO representative, please make contact with your closest
DAMCO Customer Service office, information available on: www.damco.com (refer to
DAMCO contact details as listed in the Appendix). It is important that you make direct
contact with DAMCO early enough to ensure they can assist to set your business up in
advance so as not to delay your Booking and Shipment Delivery for CRG AU.
If you have any problems making contact with DAMCO to assist and train you on their
system for your first shipment, please email: [email protected]
for assistance.
Existing Supplier:
Additional web and in-person training is also available on request – kindly contact the below
for assistance:
[email protected] and keep in cc: [email protected]
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7.2. Freight Terms
For shipments where the mode changes from SEA to AIR, with the Freight Terms amended
to either SEAAIR or FOBAIR, the supplier must make the necessary arrangement to pay
DAMCO in sufficient time to ensure on time airfreight.
For easy reference, below is an extract from a Purchase Order indicating the Freight Terms,
as well as a summary of the Various Freight Terms used by CRG Production Managers:
CRG/CRVSA FREIGHT TERM ABREVIATIONS
DESCRIPTION
EXW: Ex Works
The supplier is responsible for making the goods available at their factory / warehouse for collection by DAMCO or their nominated transporter. ALL the following costs are for the account of the buyer, i.e. CRG or CRVSA:
Transport to collect the goods from the suppliers’ factory / warehouse
Insurance of goods from suppliers’ factory / warehouse
Export Customs Clearance
Issuance of all Legislative documents required in the Destination country
All Freight and Delivery costs to destination
FOB: Free On Board The supplier is responsible for all costs, including insurance and customs exports clearance of goods up until the Goods have been handed over by DAMCO to the Carrier for shipment.
CFR: Cost and Freight The supplier is responsible for all costs, including insurance, customs exports clearance, delivery to DAMCO nominated warehouse & freight costs for the shipment of the goods to the CFR destination.
FOBAIR: CRG / CRVSA term
This remains an FOB order and all supplier documents must stipulate FOB. The term is used by CRG to indicate that this product is late, and that the supplier will be responsible for all costs incurred as a result of the order being airfreighted to reach destination on time. This term is based on agreement reached between CRG Production Manager / Buyer and the Supplier. The supplier will be responsible to pay DAMCO for the full Airfreight costs.
SEAAIR: CRG / CRVSA term
This remains an FOB order and all supplier documents must stipulate FOB. The terms are used by CRG to indicate that this product is late, and that the supplier will be responsible to pay DAMCO for the difference in costs between the Airfreight and the Seafreight. DAMCO will bill the supplier for the additional costs incurred for the goods to be sent by Air instead of Sea. This term is based on agreement reached between CRG Production Manager / Buyer and Supplier.
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7.3. Supplier Booking Window / Supplier Delivery Window / DAMCO Shipping
Window
Please note we require Suppliers to start making bookings at least 2 weeks before the FF Window opening. Below is a simple example illustrating the Booking / Delivery / Shipping window logic.
Example of BOOKING / DELIVERY / SHIPPING WINDOW – PO1234567
The Freight Forward Receipt Open Date is the Earliest permitted date from which Suppliers
can hand over cargo. The FF Delivery Window is open 7 days prior to the Freight Forward
Receipt Close Date. Any delivery received after the Freight Forward Receipt Close date will
be classified as LATE and may not be accepted by DAMCO without approval from the CRG
Production Team. It is therefore compulsory for the CRG Production Team to be advised of
any delay that will impact on-time delivery and this should be done prior to the Freight
Forward Receipt Close date.
** DAMCO may only accept and ship goods for MIMCO / WITCHERY where the PO has been updated as “OK TO SHIP”. Please note it may take up to 24 hours after approval for the
system update **
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7.4. Supplier Booking via DAMCO Shipper Portal
Booking via the DAMCO SHIPPER (“DS”) portal is a mandatory requirement for all CRG bookings – we appreciate your co-operation in this regard. It is very important that you familiarise yourself with the detailed BOOKING METHOD and INSTRUCTIONS. This outlines the detailed instructions as to how to book by SKU as per CRG’s requirements. This booking method requires full compliance by all suppliers and is being monitored via DAMCO (Refer to the Appendix for a review of this process).
7.5. Delivery of Cargo to a DAMCO CFS or Nominated Warehouse
All deliveries of cargo can only be done to a DAMCO CFS or a DAMCO Nominated
warehouse.
Prior to the delivery of cargo, a copy of the DAMCO Booking Confirmation must be printed
out from DAMCO Shipper. Cargo can only be delivered to a DAMCO CFS or Nominated
warehouse with a printout of the DAMCO Booking Confirmation as well as a copy of the
Supplier Packing List. No deliveries will be accepted without a copy of a DAMCO Booking
Confirmation & Supplier Packing List.
The following is prohibited FOR ALL SUPPLIERS:
Mimco and Witchery PO’s only: Where the PO does not have an “OK TO SHIP”
status, cargo cannot be handed over to DAMCO. PO’s will only have this status if the
supplier receives APPROVAL TO SHIP from the Production Manager / Technologist
Delivery of actual goods & Packing List details that differs from the DAMCO Shipper
(DS) booking & the DAMCO Booking Confirmation will not be accepted. The PO nr /
Consignee name / Destination / nr of units / nr of cartons & weights must be aligned.
Please ensure DS Booking revision prior to delivery if there are changes to the
original booking made.
Reusing an old Shipping Order No
Modifying a Shipping Order without notice to DAMCO origin office
Partial delivery of an order
No-show deliveries or deliveries on a different date to what was booked
Wet / Damaged packages
Incorrect Carton Marks or No Carton Marks
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APPLICABLE TO INDIA SUPPLIERS ONLY: **
Due to all India Export Customs clearance required to be done under Customs Supervision
AFTER delivery of cargo to the nominated warehouse, all Suppliers must ensure that their
Export Customs Clearances are completed no later than our PO Freight Forward Receipt
Latest date. Failure to do so may result in goods not being shipped on time.
7.5.1. Delivery of Loose Cartons
All cartons must be sorted at the suppliers’ factory prior to loading into delivery vehicle.
Ensure that the cargo for different destinations are not mixed in your delivery to
the DAMCO CFS or Nominated Co-Loaders’ Warehouse e.g. Cape Town, South Africa
orders must be separated and identifiable from Melbourne, Australia orders – please
refer to marks for Melbourne cargo as outlined in section 6.3. Ensure that cargo loaded
into delivery vehicle matches the Packing List for the specific destination with all PO’s
consolidated & the number of cartons for each PO physically counted and matching the
number of cartons declared on the Packing List.
7.5.2. Delivery of Goods on Pallets
Please refer to section 6.9. (page 28) for a detailed account of how goods are to be
palletised in order for goods to be handed to either DAMCO or a co-loader for shipment.
7.6. Cargo Loaded into Containers Directly at Suppliers’ Factory
In cases where Suppliers seek to load containers directly at their factory thereafter deliver the full container directly to the port for shipment, approval can only be granted by [email protected] who will review and provide feedback to DAMCO Origin. These requests to load containers directly at the suppliers’ factory is subject to the review of:
a. Container Utilisation, i.e. volume to be loaded b. Is cargo packed on pallets or loose cartons c. Origin Lading Port
As vessel capacity and equipment is not guaranteed, these requests are to be communicated to DAMCO origin at least 2 weeks prior to the FF Window opening. Failure to communicate in time may result in goods not meeting the required vessel and sailing date.
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8. Documentation Requirements
8.1. Supplier Documents - Preparation & Submission:
Suppliers are to ensure that a full set of documents as covered in sections 8.1.1. to 8.1.5. are uploaded to DAMCO Edoc no later than 1 working day after vessel departure for Seafreight and on the day of flight departure for Airfreight. Please ensure original copies of certificates (e.g. Phytosanitary / Vetinary Certificates, Fumigation Certificates, Certificate of Origin, Packing Declarations) are retained by the supplier and copies provided to the Freight Forwarder – if originals are required, these will be requested accordingly.
8.1.1. Commercial Invoice A Commercial Invoice is required for each shipment, stating the Purchase Order(s) shipped in the consignment and specifying the quantity delivered, against which payment will be made. All Invoices must be in English and on Suppliers letterhead containing the following information:
Invoice Number
Invoice Date (Day / Month / Year)
Name and Address of Supplier
Supplier ABN (If Supplier is managed by an Australian based Agent only)
Banking Details, including correct account number
Payment Terms (as per Supply Agreement) and Payment Due Date
Purchase order number(s)
Brand (Country Road / Trenery / MIMCO / Witchery Fashions)
Incoterms (e.g. FOB Hong Kong)
Country of Origin
Destination
Item description of each PO on the invoice must be reflected (Style, Colour, Size where applicable) matching the Packing List of physical goods shipped. The item description must match the description as per the PO, as well as adhere to Australia Customs requirements, which require a detailed description enabling accurate tariffing e.g. fibre content or material composition of each style.
Total Number of Cartons
Total Number of units per SKU
Total Number of units per PO
Unit Cost indicating Currency in which goods are sold (e.g. USD)
Subtotal By Line
Grand Total
Any additional charges for processing, such as fumigation must be listed as a separate line item on the invoice
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If the supplier has used additional components in the making of the item that was not originally negotiated in the FOB price, this additional cost must be included on the Supplier Invoice on a separate line.
8.1.2. Buying Agent Commission Invoice (where applicable)
Where Buying Agent commission is applicable, the Buying Agent Commission Invoice
must accompany the Commercial Invoice
The Purchase Order number covering the transaction must be reflected on the Buying
Agent Invoice
Please ensure that commission invoices are in the same currency as that of the Supplier
Invoice
Please ensure the words ‘Buying Agent Commission’ is prominently displayed on the
Buying Agent invoice
8.1.3. Packing List
One Packing List is required with each Purchase Order as it specifies the content of the shipment received. All packing lists must contain the following information:
Purchase Order number
Item description (Style, Colour, Size, Gender – The item description must match the description as per the PO, as well as adhere to Australia Customs requirements, which requires a detailed description enabling accurate tariffing e.g. fabric composition of each style; in the case of apparel manufactured by either knit or woven process, the process must be declared; for certain items, if the product is Women’s / Men’s / Kids, this must be declared)
Total number of units by SKU (breakdown must be at Style / Colour / Size level)
Units per carton (breakdown must be at Style / Colour / Size level)
Total carton count
Nett weight
Gross weight
Total weight
Carton Dimensions (L x W x H)
Total CBM
Copies of the Packing Lists are to be packed in with the goods N.B. All Packing List quantities must be broken down by Purchase Order number (if on a consolidated Packing List) or a separate Packing List is required for each individual Purchase Order. The quantity per inner carton and per master carton must be standardized. If the total Purchase Order quantity results in the last carton containing an odd quantity count, the carton number and quantity must be noted on the packaging list and the carton.
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Consult your CRG Production Manager / Buyer should you have any concerns regarding the above.
8.1.4. Purchase Order
The most updated Purchase Order issued by CRG, must form part of the document set.
The Purchase Order product description and price must match the product description and price on the Supplier Invoice.
If the price or volume was re-negotiated with the Production Manager, the Supplier must ensure that an amended Purchase Order is obtained from the Production Manager to form part of the document set.
8.1.5. Legislative Certificates
Copies of the below Legislative Certificates are to handed to CRG’s nominated Freight Forwarder – Originals are to be retained by the supplier should CRG require these in the future. DO NOT HAND OVER or COURIER ORIGINALS TO THE FREIGHT FORWARDER or CRG Head Office. More detail on this is covered in Section.9.
Certificate of Origin ** COMPULSORY – REFER TO Section 9.1. **
Packing Declaration (for all Offshore consignments)
Phytosanitary / Veterinary Certificate (where applicable to Feather / Animal made products)
Fumigation Certificate (where applicable to Wood / Plant / Vegetable made products)
Free Trade Certificate (where applicable)
Manufacturers Declaration (where applicable to Wood / Plant / Animal made products) 8.2. Documents provided to Suppliers by DAMCO:
8.2.1. Forwarders Cargo Receipt (FCR)
As per the CR Group business model, the agreed process in place between CRG AU and DAMCO is for DAMCO to issue our suppliers with an FCR. An FCR will not be issued if the Supplier Documents have not been uploaded to DAMCO E-Doc and if origin charges have not been settled by Suppliers with DAMCO. To avoid a delay in having the FCR issued, Suppliers are to please ensure they provide feedback on Draft FCR’s to DAMCO within 1 business day and ensure payment of origin charges is done timeously.
8.2.2. Bills of Lading and Telex Releases
Please be aware that requests for Original Bills of Lading and Telex Releases are at the expense of the Supplier. The Supplier must hand over all ORIGINAL Bills of Lading to CRG’s
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nominated Freight Forwarder and request an “EXPRESS RELEASE” prior to vessel arrival at destination. Failure to do so will result in the delay of goods being cleared and released at destination. This will also result in penalties for CRG.
8.3. Consignee and Notify Party Details
Please submit the following with your shipping instruction to DAMCO for all shipments to CRG AU:
PO
Destination
Consignee Notify Party
AU Be code AU COUNROME HQ AU MEL01 HQ
Name COUNTRY ROAD AUSTRLIA /
TRENERY
DAMCO AUSTRALIA PTY LTD
Address BUILDING 3, 658 CHURCH STREET,
RICHMOND, 3121 MELBOURNE
AUSTRALIA
53 HARRICK ROAD, KEILOR PARK,
3042 MELBOURNE AUSTRALIA
AU Be code AU WITCHERY HQ AU MEL01 HQ
Name WITCHERY DAMCO AUSTRALIA PTY LTD
Address BUILDING 10, 658 CHURCH STREET,
RICHMOND, 3121 MELBOURNE
AUSTRALIA
53 HARRICK ROAD, KEILOR PARK,
3042 MELBOURNE AUSTRALIA
AU Be code AU MIMCO HQ AU MEL01 HQ
Name MIMCO DAMCO AUSTRALIA PTY LTD
Address BUILDING 3, 658 CHURCH STREET,
RICHMOND, 3121 MELBOURNE
AUSTRALIA
53 HARRICK ROAD, KEILOR PARK,
3042 MELBOURNE AUSTRALIA
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9. Free Trade Agreements and Declarations
9.1. China – Australia Free Trade Agreement
The China-Australia Free Trade Agreement (ChAFTA) entered into force on the 20th
December 2015.
This means that from this date, the Country Road Group (CRG) can take advantage of
preferential duty rates applying to goods of Chinese origin. In order for the goods to be
considered as Chinese origin certain Rules of Origin (ROO) must be complied with.
In order to do this we require suppliers to follow the steps below:
In ChAFTA, goods are identified using an internationally-recognised system known as the
Harmonized Commodity Description and Coding System, commonly referred to as the
Harmonized System (HS).
Identify the Customs Tariff Code Only goods that ‘originate’ in Australia or China are eligible for preferential tariff
treatment under ChAFTA. There are specific rules to determine eligibility which
prevent parties from other countries gaining the benefit of ChAFTA by transhipping
their goods through Australia or China.
Present Certificate of Origin (COO) Once the tariff code has been identified and the goods are deemed to qualify for
preferential tariff treatment under ChAFTA, we will be required to present a
Certificate of Origin (COO) to the importing customs authorities. A COO needs to be
issued by an authorised body in the Country of Origin. A COO applies to a single
shipment where it may cover one or more goods but must not exceed 20 items
(styles) and is valid for per shipment.
Provide the COO to CRG via DAMCO With immediate effect, the COO must form part of the set of Supplier Documents
that is to be uploaded to the DAMCO portal. The full set of supplier documents must
be uploaded to the DAMCO portal no later than 1 working day after vessel departure
in the case of SEAFRT. In the case of AIRFRT, the COO is to be uploaded to the
DAMCO portal no later than 5 calendar days after flight departure. No Original
documents are to be couriered.
In the case of AIRFRT shipments, goods handed over to DAMCO within the FF
Window will still be aired however we require the COO to be uploaded to the
DAMCO portal no later than 5 calendar days after flight departure as actual flight
details need to be endorsed on the COO. The Supplier Commercial Invoice and
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Packing List must still be uploaded to the DAMCO portal on the same day of flight
departure else goods will not be able to be customs cleared at destination.
Failure to upload the COO as part of the set of Supplier Documents will result in CRG
AU orders being customs cleared at a higher duty rate.
N.B. Shipments en-route to Australia before entry into force
For SEAFRT goods on the water and arriving in Australia after the 1st January 2016,
Suppliers should obtain a retrospective COO from their respective authorised customs
bodies, i.e.
General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ)
The China Council for the Promotion of International Trade
Australia will accept a COO issued before entry into force for goods en-route (traders
should contact China’s authorised bodies for details on when they will begin issuing COO),
i.e. for goods handed over for shipment and awaiting vessel departure from the 20th
December 2015 onward, we request that all suppliers urgently request a COO from the
origin countries authorised body. This will allow us to benefit from the reduced tariff at the
time of customs clearance at destination from 1st January 2016.
COO Authorised Format
The COO must be in an authorised format as issued by the governing body and once
obtained, the COO should form part of the set of Supplier Documents uploaded to the
DAMCO portal.
For goods currently en-route where a certificate is being applied for retrospectively, please
forward the COO (once issued) to [email protected],
[email protected] and [email protected] in order for goods arriving from
the 1st January 2016 to be cleared at the reduced Duty rate.
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Instructions on completion of the COO
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9.2. China – New Zealand Free Trade Agreement
With the new Free Trade Agreement between China and New Zealand, we can take advantage of the duty reductions on all goods destined for New Zealand which are manufactured in China, regardless of the origin of the raw material.
In order to do this, we require vendors to complete a Declaration of Origin of Manufacture, (‘Form of Invoice Declaration’), to be included with the document set presented to CRG’s nominated Freight Forwarder.
Please include the below declaration in your set of shipping documents for all goods destined to Australia as well.
FORM OF INVOICE DECLARATION
I, ____________________, being the (Print name and position)
EXPORTER/PRODUCER/EXPORTER AND PRODUCER (strike out whichever is not applicable)
hereby declare that the goods enumerated on this invoice ___________________(insert
invoice number) are originating from CHINA in that they comply with the rules of origin
requirements of the New Zealand – China Free Trade Agreement.
Signed: ________________________________________________
Date: __________________________________________________
EXAMPLE OF COMPLETED INVOICE DECLARATION
I, CHOU LOK FAT – PRODUCTION MANAGER being the EXPORTER AND PRODUCER hereby declare that the goods enumerated on this invoice # C-TTI/28148 are originating from CHINA in that they comply with the rules of origin requirements of the New Zealand – China Free Trade Agreement.
Signed: ________________________
Date: 1st January 2013__________
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9.3. Packing Declaration
Each shipment imported into Australia requires a Packing Declaration (refer to Appendix for a template) and must state the supplier’s full name and address and contact phone number (Company Letterhead) at the top of the form. Questions must be answered by entering “x” in the appropriate box. If question 2 has an “x” in the NO Box, then do not answer question 3 (leave both boxes empty). The Declaration must be signed by an authorised signatory and dated. Please refer to the Appendix for a relevant template to be used.
9.4. Annual Packing Declaration
An Annual Packing Declaration will be approved by Australian Customs to be valid for one year (refer to Appendix for a template). By submitting an Annual Packing Declaration, the supplier does not need to complete individual Packing Declarations for each shipment imported into Australia. Once all details are completed by the supplier, the original document is then sent to CRG SHIPPING in Australia (attention Shipping Department). The application is only valid once approved and signed off by Australian Customs in Canberra. The Annual Packing Declaration has additional information to be completed as follows:
Validity Statement: Enter supplier’s name in space provided. Cleanliness Declaration: Enter the consignee’s name in space provided.
Please refer to the Appendix for a relevant template to be used.
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10. Invoice Payment Requirements
The company policy of CRG is that all payments for goods are made by Telegraphic Transfer (T/T).
Once the supplier has handed over goods and complete set of shipping documents to CRG’s nominated Freight Forwarder, the T/T payment will be actioned based on the payment terms the supplier has negotiated with the respective CRG Brand as well as the Shipped On Board Date per the FCR / Bill of Lading / Air Waybill. Required Supplier documents must be submitted to the respective Accounts team within 5 days of vessel sailing or on the day of uplift of Airfreight. As per the process in place between CRG and DAMCO, our suppliers will be issued with an
FCR. Please be aware that requests for Original Bills of Lading and Telex Releases are at the
expense of the Supplier. If the supplier has used an FCR instead of a Bill of Lading, there is
no need to send any original documents to the respective accounts team after payment has
been received.
The Supplier must hand over all ORIGINAL Bills of Lading to CRG’s nominated Freight Forwarder and request an “EXPRESS RELEASE”, thereafter email DAMCO Melbourne ([email protected]) a copy of the “Surrendered” / “Express Release” Bill of Lading. Failure to do so will result in the delay of goods being cleared and released at destination. This will also result in penalties for CRG.
DAMCO Australia Supporting Documents Required
* Bill of Lading / Air Waybill or FCR
Email: [email protected] * Copy of Telex Release when Original Surrendered
*Supplier Commercial Invoice
Documents to be sent via International Courier to: * Buying Agent Commission Invoice (where applicable)
* Detailed Supplier Packing List
DAMCO Australia * Packing Declaration (All Offshore Consignments)
53 Harrick Drive * Phytosanitary Certificate (where applicable)
Keilor Park, VIC, 3042, Australia * Free Trade Agreement (where applicable)
ATTN: CUSTOMS CLEARANCE DEPARTMENT * Fumigation Certificate (where applicable to Wood / Plant
made products) *Original to be sent to DAMCO only on request
* Manufacturers Declaration (where applicable to Wood /
Plant / Animal made products)
N.B. If suppliers choose to courier Original Bills of Lading, DAMCO Melbourne require them within 7 Calendar DAYS PRIOR to the vessel arrival date at destination. If payment of your invoice is due after this arrival date, CRG will still require the Original Bill of Lading for payment to be made according to the suppliers’ payment terms. ORIGINAL BILLS CANNOT BE HELD UNTIL PAYMENT DATE.
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As stated in section 3.5., all communication relating to Invoicing and Payment issues are to
be referred to the Accounts Department with the relevant CRG Production Manager in cc.
It is a non-negotiable requirement for the following documents to accompany your email to
the respective accounts teams for processing your request for payment. Required Supplier
documents must be submitted to the respective Accounts team within 5 days of vessel
sailing or on the day of uplift of Airfreight.
To ensure all your invoices have been received and will be paid on time, a weekly or
monthly statement of your CRG invoices (dependant on your payment terms agreed with
CRG) must be mailed to the respective accounts team listed below.
CRG Accounts Department Supporting Documents Required
Telephone: +61 3 9267 1400
Facsimile: +61 3 9267 1300
Country Road / Trenery Payment Enquiries * Bill of Lading / Air Waybill or FCR
[email protected] * Supplier Commercial Invoice
* Detailed Packing List
Mimco Payment Enquiries * Bill of Lading / Air Waybill or FCR
[email protected] * Supplier Commercial Invoice
* Detailed Packing List
Witchery Fashions Payment Enquiries * Bill of Lading / Air Waybill or FCR
[email protected] * Supplier Commercial Invoice
* Detailed Packing List
cc: CRG Production Manager or Buyer
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11. Supplier Penalties
Supplier delivery penalties are included in section 9 of the CRG Supply Agreement.
Unless waived by CRG in writing, goods delivered with a shortage or excess of greater than
2% (at SKU level) will only be accepted with the prior written approval of CRG. CRG reserves
the right to return any non-approved order with a shortage or excess of greater than 2% (at
SKU level) to the Supplier at the Supplier’s expense. CRG may, in its discretion, nominate a
new allocation of the goods.
Goods delivered to the Delivery Point after the Due Date or other date as agreed between
CRG and the Supplier prior to shipment will be discounted in the following manner:
more than 7 days late = 10% reduction of the Purchase Order Price for the Goods
more than 14 days late = 15% reduction of the Purchase Order Price for the Goods
more than 21 days late = 20% reduction of the Purchase Order Price for the Goods
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12. Local Delivery Requirements for Australian Suppliers Local suppliers are to take note of the below updated location for local deliveries.
CRG LOGISTICS
Address 36-38 Permas Way
Truganina, VIC
3029
Australia
Contact Paula Olliver
Email [email protected]
12.1. Deliveries by Local Suppliers to CRG LOGISTICS:
Bookings for Delivery must be made 24 hours prior to delivery
Please email CRG Logistics to book a delivery – [email protected] and cc [email protected]
Delivery of goods must be accompanied with the booking request email attached to the Packing List
Shortages against packing lists will result in claims being lodged Deliveries outside the designated delivery period on the Purchase Order will not be permitted. All late deliveries must be referred to the appropriate Production Manager.
All communication relating to: Invoicing and Payment issues are to be referred to the Accounts Department with the relevant CRG Production Manager in cc.
CRG Accounts Department Telephone: +61 3 9267 1400
Facsimile: +61 3 9267 1300
Country Road / Trenery Payment Enquiries [email protected]
MIMCO Payment Enquiries [email protected]
Witchery Fashions Payment Enquiries [email protected]
cc: CRG Production Manager
Office Hours Mon - Fri (excluding Public Holidays)
08h30 - 17h00
13. APPENDIX
Please refer to all required templates and attachments as saved in the Appendix.
