(Supervisor) Agent Availability Summary · 2020. 3. 27. · Date Time Range: 8/29/2015 12:00:00 AM...
40
Agents /Workgroups: <All> <All> Site ID Range: <All> 8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range: (Supervisor) Agent Availability Summary Activity Time Range: 1 Site ID: Flags Logged In Acd Logged In Non Acd Logged In DND ACW 24:00:00 :00:00 :00:00 24:00:00 :00:00 ALLAN.LUCUS Agent: 8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00 First Activity: State: Flags: Duration: 24:00:00 (DND) Gone Home 24:00:00 Agent Status Totals: Flags Logged In Acd Logged In Non Acd Logged In DND ACW 24:00:26 05:15:31 :00:00 18:44:55 02:34:06 ALLIE.EUTSEY Agent: 8/29/2015 12:00:00AM Last Activity: 11:59:53PM Total Activity Time: 23:59:53 First Activity: State: Flags: Duration: 05:15:31 (ACD) Available 02:34:06 (DND) (ACW) Follow Up 16:10:49 (ACD) (DND) on a customer satisfaction call 24:00:26 Agent Status Totals: Flags Logged In Acd Logged In Non Acd Logged In DND ACW 23:59:22 03:18:28 :00:00 20:40:54 01:25:02 AMY.COOPER Agent: 8/29/2015 12:00:38AM Last Activity: 11:59:31PM Total Activity Time: 23:58:53 First Activity: State: Flags: Duration: 03:18:28 (ACD) Available 01:25:02 (DND) (ACW) Follow Up 10:32:52 (ACD) (DND) on a customer service interaction 08:43:00 (ACD) (DND) on a help desk interaction 23:59:22 Agent Status Totals: Page 1 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Transcript of (Supervisor) Agent Availability Summary · 2020. 3. 27. · Date Time Range: 8/29/2015 12:00:00 AM...
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
ALLAN.LUCUSAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:26 05:15:31 :00:00 18:44:55 02:34:06
ALLIE.EUTSEYAgent:
8/29/2015 12:00:00AM Last Activity: 11:59:53PM Total Activity Time: 23:59:53First Activity:
State: Flags: Duration: 05:15:31 (ACD)Available
02:34:06(DND) (ACW)Follow Up
16:10:49 (ACD) (DND)on a customer satisfaction call
24:00:26Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:22 03:18:28 :00:00 20:40:54 01:25:02
AMY.COOPERAgent:
8/29/2015 12:00:38AM Last Activity: 11:59:31PM Total Activity Time: 23:58:53First Activity:
State: Flags: Duration: 03:18:28 (ACD)Available
01:25:02(DND) (ACW)Follow Up
10:32:52 (ACD) (DND)on a customer service interaction
08:43:00 (ACD) (DND)on a help desk interaction
23:59:22Agent Status Totals:
Page 1 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
BETH.COLLIERAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:58:50 :00:00 :00:00 23:58:50 01:43:32
BOB.KEMNAAgent:
8/29/2015 12:01:10AM Last Activity: 11:59:25PM Total Activity Time: 23:58:15First Activity:
State: Flags: Duration: 01:43:32(DND) (ACW)Follow Up
22:15:18 (ACD) (DND)on a customer satisfaction call
23:58:50Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:01 06:25:42 :00:00 17:33:19 :24:22
BOB.TOMATOEAgent:
8/29/2015 12:01:40AM Last Activity: 11:54:36PM Total Activity Time: 23:52:56First Activity:
State: Flags: Duration: 01:45:00 (DND)At Lunch
06:25:42 (ACD)Available
:24:22(DND) (ACW)Follow Up
05:00:00 (DND)on a break
10:23:57 (ACD) (DND)on a customer service interaction
Page 2 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
23:59:01Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:05 :00:00 :00:00 24:00:05 01:52:35
BRIAN.BOUDOURISAgent:
8/29/2015 12:00:10AM Last Activity: 11:58:56PM Total Activity Time: 23:58:46First Activity:
State: Flags: Duration: 01:52:35(DND) (ACW)Follow Up
22:07:30 (ACD) (DND)on a customer satisfaction call
24:00:05Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
BRIAN.WILLIAMSAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:36 05:41:56 :00:00 18:17:40 01:42:21
BRUCE.KNAPPAgent:
8/29/2015 12:00:24AM Last Activity: 11:55:36PM Total Activity Time: 23:55:12First Activity:
State: Flags: Duration: 05:41:56 (ACD)Available
01:42:21(DND) (ACW)Follow Up
08:53:23 (ACD) (DND)on a customer service interaction
07:41:56 (ACD) (DND)on a help desk interaction
Page 3 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
23:59:36Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:36 05:56:13 :00:00 18:03:23 01:48:42
CHAD.MIMMSAgent:
8/29/2015 12:00:24AM Last Activity: 11:48:36PM Total Activity Time: 23:48:12First Activity:
State: Flags: Duration: 05:56:13 (ACD)Available
01:48:42(DND) (ACW)Follow Up
08:24:09 (ACD) (DND)on a customer service interaction
07:50:32 (ACD) (DND)on a help desk interaction
23:59:36Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 06:57:27 :00:00 17:02:33 :24:08
CHRIS.HERRAgent:
8/29/2015 12:00:00AM Last Activity: 11:58:06PM Total Activity Time: 23:58:06First Activity:
State: Flags: Duration: 01:45:00 (DND)At Lunch
06:57:27 (ACD)Available
:24:08(DND) (ACW)Follow Up
05:00:00 (DND)on a break
09:53:25 (ACD) (DND)on a customer service interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
CHRISTIAN.LEEDYAgent:
Page 4 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
CHRISTIAN.LEEDYAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:12 04:51:08 :00:00 19:09:04 02:35:53
CLINTON.HUNSUCKERAgent:
8/29/2015 12:00:27AM Last Activity: 11:59:29PM Total Activity Time: 23:59:02First Activity:
State: Flags: Duration: 04:51:08 (ACD)Available
02:35:53(DND) (ACW)Follow Up
16:33:11 (ACD) (DND)on a customer satisfaction call
24:00:12Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
CODY.HOLLARSAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Page 5 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 06:08:20 :00:00 17:51:40 :22:32
DALE.PIERCEAgent:
8/29/2015 12:00:00AM Last Activity: 11:54:36PM Total Activity Time: 23:54:36First Activity:
State: Flags: Duration: 01:45:00 (DND)At Lunch
06:08:20 (ACD)Available
:22:32(DND) (ACW)Follow Up
04:59:59 (DND)on a break
10:44:09 (ACD) (DND)on a customer service interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 24:00:00 :00:00 :00:00
DARREN.ANCHONDOAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (Non ACD)Available, No ACD
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 24:00:00 :00:00 :00:00
DON.STEWARTAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (Non ACD)Available, No ACD
24:00:00Agent Status Totals:
Page 6 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:57 03:04:41 :00:00 20:56:16 02:23:36
DONA.BELLINAgent:
8/29/2015 12:00:22AM Last Activity: 11:59:18PM Total Activity Time: 23:58:56First Activity:
State: Flags: Duration: 03:04:41 (ACD)Available
02:23:36(DND) (ACW)Follow Up
18:32:40 (ACD) (DND)on a customer satisfaction call
24:00:57Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:23 05:44:44 :00:00 18:14:39 01:38:19
DOUG.MYGRANTAgent:
8/29/2015 12:00:50AM Last Activity: 11:57:13PM Total Activity Time: 23:56:23First Activity:
State: Flags: Duration: 01:44:59 (DND)At Lunch
05:44:44 (ACD)Available
01:38:19(DND) (ACW)Follow Up
05:00:00 (DND)on a break
09:51:21 (ACD) (DND)on a help desk interaction
23:59:23Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:10 05:35:45 :00:00 18:23:25 01:52:27
DOUG.NOLLAgent:
8/29/2015 12:00:50AM Last Activity: 11:58:00PM Total Activity Time: 23:57:10First Activity:
State: Flags: Duration: 05:35:45 (ACD)Available
01:52:27(DND) (ACW)Follow Up
Page 7 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:10 05:35:45 :00:00 18:23:25 01:52:27
DOUG.NOLLAgent:
07:52:01 (ACD) (DND)on a customer service interaction
08:38:57 (ACD) (DND)on a help desk interaction
23:59:10Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
ELIZABETH.SANDERSAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:16 01:13:20 22:40:36 :05:20 :05:20
ELLIS.MCBRIDEAgent:
8/29/2015 12:00:44AM Last Activity: 11:59:06PM Total Activity Time: 23:58:22First Activity:
State: Flags: Duration: 01:13:20 (ACD)Available
22:40:36 (Non ACD)campaign call
:05:20(DND) (ACW)Follow Up
23:59:16Agent Status Totals:
Page 8 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:23 :00:00 :00:00 23:59:23 01:44:12
ERIC.LONGNECKERAgent:
8/29/2015 12:00:37AM Last Activity: 11:58:54PM Total Activity Time: 23:58:17First Activity:
State: Flags: Duration: 01:44:12(DND) (ACW)Follow Up
22:15:11 (ACD) (DND)on a customer satisfaction call
23:59:23Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
FERNANDO.HARTZLERAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 24:00:00 :00:00 :00:00 :00:00
FRED.WRUCKAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (ACD)Available
24:00:00Agent Status Totals:
Page 9 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:12 11:50:22 :00:00 12:09:50 :09:50
GERARD.CAMPBELLAgent:
8/29/2015 12:00:18AM Last Activity: 11:56:00PM Total Activity Time: 23:55:42First Activity:
State: Flags: Duration: 07:21:14 (ACD)Available
:09:50(DND) (ACW)Follow Up
12:00:00 (DND)Gone Home
04:29:08 (ACD)on a support interaction
24:00:12Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
GINO.ANDREAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:21 06:50:20 :00:00 17:09:01 02:47:03
GUY.RISKAgent:
8/29/2015 12:00:53AM Last Activity: 11:59:56PM Total Activity Time: 23:59:03First Activity:
State: Flags: Duration: 06:50:20 (ACD)Available
02:47:03(DND) (ACW)Follow Up
14:21:58 (ACD) (DND)on a customer satisfaction call
23:59:21Agent Status Totals:
Page 10 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 11:50:08 :00:00 12:09:52 :09:52
HARRIET.TERRYAgent:
8/29/2015 12:00:00AM Last Activity: 7:00:01PM Total Activity Time: 19:00:01First Activity:
State: Flags: Duration: 07:21:05 (ACD)Available
:09:52(DND) (ACW)Follow Up
12:00:00 (DND)Gone Home
04:29:03 (ACD)on a support interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:14 05:32:30 :00:00 18:27:44 01:39:56
HELMUT.GROHNERTAgent:
8/29/2015 12:00:00AM Last Activity: 11:56:54PM Total Activity Time: 23:56:54First Activity:
State: Flags: Duration: 05:32:30 (ACD)Available
01:39:56(DND) (ACW)Follow Up
08:46:38 (ACD) (DND)on a customer service interaction
08:01:10 (ACD) (DND)on a help desk interaction
24:00:14Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:29 01:14:53 22:39:21 :05:15 :05:15
HENRIETTA.HALLAgent:
8/29/2015 12:00:31AM Last Activity: 11:59:59PM Total Activity Time: 23:59:28First Activity:
State: Flags: Duration: 01:14:53 (ACD)Available
Page 11 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:29 01:14:53 22:39:21 :05:15 :05:15
HENRIETTA.HALLAgent:
22:39:21 (Non ACD)campaign call
:05:15(DND) (ACW)Follow Up
23:59:29Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 05:16:45 :00:00 18:43:15 01:04:42
HILLARY.KEHRERAgent:
8/29/2015 12:00:00AM Last Activity: 11:58:57PM Total Activity Time: 23:58:57First Activity:
State: Flags: Duration: 01:45:00 (DND)At Lunch
05:16:45 (ACD)Available
01:04:42(DND) (ACW)Follow Up
05:00:00 (DND)on a break
05:33:36 (ACD) (DND)on a customer service interaction
05:19:57 (ACD) (DND)on a help desk interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
HOPE.MARTINAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Page 12 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 03:09:17 :00:00 20:50:43 01:00:00
JAMIE.MANGAgent:
8/29/2015 12:00:00AM Last Activity: 9:15:00PM Total Activity Time: 21:15:00First Activity:
State: Flags: Duration: 01:45:00 (DND)At Lunch
03:09:17 (ACD)Available
01:00:00(DND) (ACW)Follow Up
02:45:00 (DND)Gone Home
04:59:56 (DND)on a break
05:47:40 (ACD) (DND)on a customer service interaction
04:33:07 (ACD) (DND)on a help desk interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 05:36:47 :00:00 18:23:13 01:55:47
JASON.BENDERAgent:
8/29/2015 12:00:00AM Last Activity: 11:59:58PM Total Activity Time: 23:59:58First Activity:
State: Flags: Duration: 05:36:47 (ACD)Available
01:55:47(DND) (ACW)Follow Up
06:42:45 (ACD) (DND)on a customer service interaction
09:44:41 (ACD) (DND)on a help desk interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
JASON.LEEAgent:
Page 13 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
JASON.LEEAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:01:04 04:12:18 :00:00 19:48:46 02:20:25
JAVIER.BIRDSALLAgent:
8/29/2015 12:00:09AM Last Activity: 11:59:23PM Total Activity Time: 23:59:14First Activity:
State: Flags: Duration: 04:12:18 (ACD)Available
02:20:25(DND) (ACW)Follow Up
17:28:21 (ACD) (DND)on a customer satisfaction call
24:01:04Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 24:00:00 :00:00 :00:00 :00:00
JEN.AYTONAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (ACD)Available
24:00:00Agent Status Totals:
Page 14 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:23 05:29:05 :00:00 18:31:18 01:14:25
JENIFER.CARPENTERAgent:
8/29/2015 12:00:50AM Last Activity: 11:57:12PM Total Activity Time: 23:56:22First Activity:
State: Flags: Duration: 01:45:00 (DND)At Lunch
05:29:05 (ACD)Available
01:14:25(DND) (ACW)Follow Up
05:00:00 (DND)on a break
03:19:08 (ACD) (DND)on a customer service interaction
07:12:45 (ACD) (DND)on a help desk interaction
24:00:23Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
JENNA.EICKMANAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
JENNIFER.DEARBORNEAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Page 15 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:16 05:37:30 :00:00 18:22:46 01:51:22
JENNIFER.RIOSAgent:
8/29/2015 12:00:52AM Last Activity: 11:57:36PM Total Activity Time: 23:56:44First Activity:
State: Flags: Duration: 05:37:30 (ACD)Available
01:51:22(DND) (ACW)Follow Up
08:05:24 (ACD) (DND)on a customer service interaction
08:26:00 (ACD) (DND)on a help desk interaction
24:00:16Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 05:52:43 :00:00 18:07:17 01:36:03
JEREMY.CARTERAgent:
8/29/2015 12:00:00AM Last Activity: 11:59:13PM Total Activity Time: 23:59:13First Activity:
State: Flags: Duration: 01:45:00 (DND)At Lunch
05:52:43 (ACD)Available
01:36:03(DND) (ACW)Follow Up
05:00:00 (DND)on a break
09:46:14 (ACD) (DND)on a help desk interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
JESSIE.HINCHEYAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
Page 16 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
JESSIE.HINCHEYAgent:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:01:14 05:06:06 :00:00 18:55:08 01:43:00
JO.HOWELLAgent:
8/29/2015 12:00:00AM Last Activity: 11:57:19PM Total Activity Time: 23:57:19First Activity:
State: Flags: Duration: 05:06:06 (ACD)Available
01:43:00(DND) (ACW)Follow Up
06:47:11 (ACD) (DND)on a customer service interaction
10:24:57 (ACD) (DND)on a help desk interaction
24:01:14Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:25 06:20:11 :00:00 17:40:14 :24:01
JOHN.CARRAgent:
8/29/2015 12:00:41AM Last Activity: 11:56:57PM Total Activity Time: 23:56:16First Activity:
State: Flags: Duration: 01:45:00 (DND)At Lunch
06:20:11 (ACD)Available
:24:01(DND) (ACW)Follow Up
04:59:59 (DND)on a break
10:31:14 (ACD) (DND)on a customer service interaction
Page 17 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
24:00:25Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
JULIANNE.HAVELAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 06:40:34 :00:00 17:19:26 :23:41
JULIE.SMITHAgent:
8/29/2015 12:00:00AM Last Activity: 11:58:21PM Total Activity Time: 23:58:21First Activity:
State: Flags: Duration: 01:45:00 (DND)At Lunch
06:40:34 (ACD)Available
:23:41(DND) (ACW)Follow Up
05:00:00 (DND)on a break
10:10:45 (ACD) (DND)on a customer service interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
JULIO.FRIEDLANDAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
Page 18 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:03 06:25:59 :00:00 17:33:04 :24:30
KARL.STONEKINGAgent:
8/29/2015 12:00:57AM Last Activity: 11:59:07PM Total Activity Time: 23:58:10First Activity:
State: Flags: Duration: 01:45:00 (DND)At Lunch
06:25:59 (ACD)Available
:24:30(DND) (ACW)Follow Up
05:00:00 (DND)on a break
10:23:34 (ACD) (DND)on a customer service interaction
23:59:03Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
KATHY.JOHNSONAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
KENYA.WOLKENAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
Page 19 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
KEVIN.SMITHAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
LANCE.GUANAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
LANCE.HURSEYAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Page 20 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
LARRY.WALLAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
LAUREN.TRUENTAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:04 :00:00 :00:00 24:00:04 01:27:35
LESLEY.MARTINAgent:
8/29/2015 12:00:02AM Last Activity: 11:59:56PM Total Activity Time: 23:59:54First Activity:
State: Flags: Duration: 01:27:35(DND) (ACW)Follow Up
22:32:29 (ACD) (DND)on a customer satisfaction call
24:00:04Agent Status Totals:
Page 21 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 24:00:00 :00:00 :00:00 :00:00
LESSIE.MACASLANAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (ACD)Available
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
LINDA.HERRAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
LINDA.ZOLLARAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
LISA.SCHWARTZAgent:
Page 22 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
LISA.SCHWARTZAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
LISA.WEEDAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
LONNIE.WIESNERAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
MADELINE.GILBERTAgent:
Page 23 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
MADELINE.GILBERTAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
MARK.MALINAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 24:00:00 :00:00 :00:00 :00:00
MARYLYN.PATRICKAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (ACD)Available
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
MATHEW.AUTINAgent:
Page 24 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
MATHEW.AUTINAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 01:27:40
MATT.GUSTITUSAgent:
8/29/2015 12:00:00AM Last Activity: 11:59:23PM Total Activity Time: 23:59:23First Activity:
State: Flags: Duration: 01:27:40(DND) (ACW)Follow Up
22:32:20 (ACD) (DND)on a customer satisfaction call
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
MELISSA.CLARKAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Page 25 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
MELISSA.GREEVESAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 05:18:47 :00:00 18:41:13 01:59:28
MELISSA.PATTERSONAgent:
8/29/2015 12:00:00AM Last Activity: 11:56:06PM Total Activity Time: 23:56:06First Activity:
State: Flags: Duration: 05:18:47 (ACD)Available
01:59:28(DND) (ACW)Follow Up
06:18:37 (ACD) (DND)on a customer service interaction
10:23:08 (ACD) (DND)on a help desk interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:01:08 05:45:19 :00:00 18:15:49 01:45:21
MIKE.WAGAMONAgent:
8/29/2015 12:00:00AM Last Activity: 11:58:13PM Total Activity Time: 23:58:13First Activity:
State: Flags: Duration: 05:45:19 (ACD)Available
01:45:21(DND) (ACW)Follow Up
08:02:08 (ACD) (DND)on a customer service interaction
08:28:20 (ACD) (DND)on a help desk interaction
Page 26 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
24:01:08Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
MILAGROS.DILULLOAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
MONTY.SANDERSAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
MORGAN.YOUNGAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Page 27 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
NEIL.KINDELLAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
NICHOLAS.MILLERAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
NOEMI.AMOROSOAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 05:23:10 :00:00 18:36:50 01:54:10
PAUL.BURMIESTERAgent:
Page 28 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 05:23:10 :00:00 18:36:50 01:54:10
PAUL.BURMIESTERAgent:
8/29/2015 12:00:00AM Last Activity: 11:56:06PM Total Activity Time: 23:56:06First Activity:
State: Flags: Duration: 05:23:10 (ACD)Available
01:54:10(DND) (ACW)Follow Up
07:03:42 (ACD) (DND)on a customer service interaction
09:38:58 (ACD) (DND)on a help desk interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 24:00:00 :00:00 :00:00 :00:00
PAUL.CAUSEYAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (ACD)Available
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:02 04:55:07 :00:00 19:04:55 02:38:56
PENELOPE.PYNEAgent:
8/29/2015 12:00:00AM Last Activity: 11:58:07PM Total Activity Time: 23:58:07First Activity:
State: Flags: Duration: 04:55:07 (ACD)Available
02:38:56(DND) (ACW)Follow Up
16:25:59 (ACD) (DND)on a customer satisfaction call
24:00:02Agent Status Totals:
Page 29 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 11:50:00 :00:00 12:10:00 :10:00
PERCY.BOWMANAgent:
8/29/2015 12:00:00AM Last Activity: 11:54:39PM Total Activity Time: 23:54:39First Activity:
State: Flags: Duration: 07:20:31 (ACD)Available
:10:00(DND) (ACW)Follow Up
12:00:00 (DND)Gone Home
04:29:29 (ACD)on a support interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 24:00:00 :00:00 :00:00
PHIL.MERRIMANAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (Non ACD)Available, No ACD
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 11:50:00 :00:00 12:10:00 :10:00
RACHEL.CONNERAgent:
8/29/2015 12:00:00AM Last Activity: 7:00:01PM Total Activity Time: 19:00:01First Activity:
State: Flags: Duration: 07:20:32 (ACD)Available
:10:00(DND) (ACW)Follow Up
12:00:00 (DND)Gone Home
04:29:28 (ACD)on a support interaction
Page 30 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 05:12:22 :00:00 18:47:38 01:50:42
ROBIN.WESTAgent:
8/29/2015 12:00:00AM Last Activity: 11:57:46PM Total Activity Time: 23:57:46First Activity:
State: Flags: Duration: 05:12:22 (ACD)Available
01:50:42(DND) (ACW)Follow Up
06:41:57 (ACD) (DND)on a customer service interaction
10:14:59 (ACD) (DND)on a help desk interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 01:12:28 22:42:31 :05:01 :05:01
ROLANDO.LAWRENCEAgent:
8/29/2015 12:00:00AM Last Activity: 11:57:03PM Total Activity Time: 23:57:03First Activity:
State: Flags: Duration: 01:12:28 (ACD)Available
22:42:31 (Non ACD)campaign call
:05:01(DND) (ACW)Follow Up
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
RONDA.MALINAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
Page 31 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
RONDA.MALINAgent:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
ROXIE.KAMELAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 01:13:54 22:41:24 :04:42 :04:42
RUDY.HUNTERAgent:
8/29/2015 12:00:00AM Last Activity: 11:52:03PM Total Activity Time: 23:52:03First Activity:
State: Flags: Duration: 01:13:54 (ACD)Available
22:41:24 (Non ACD)campaign call
:04:42(DND) (ACW)Follow Up
24:00:00Agent Status Totals:
Page 32 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
SANDRA.YOUNGAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 01:18:46 22:36:18 :04:56 :04:56
SARA.NEWMANAgent:
8/29/2015 12:00:00AM Last Activity: 11:58:23PM Total Activity Time: 23:58:23First Activity:
State: Flags: Duration: 01:18:46 (ACD)Available
22:36:18 (Non ACD)campaign call
:04:56(DND) (ACW)Follow Up
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
SARAH.MONTGOMERYAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Page 33 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:47 05:23:01 :00:00 18:36:46 01:36:10
SCOTT.STALLINGSAgent:
8/29/2015 12:00:13AM Last Activity: 11:58:21PM Total Activity Time: 23:58:08First Activity:
State: Flags: Duration: 05:23:01 (ACD)Available
01:36:10(DND) (ACW)Follow Up
07:52:22 (ACD) (DND)on a customer service interaction
09:08:14 (ACD) (DND)on a help desk interaction
23:59:47Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 05:23:15 :00:00 18:36:45 01:39:07
SCOTT.WILSONAgent:
8/29/2015 12:00:00AM Last Activity: 11:59:13PM Total Activity Time: 23:59:13First Activity:
State: Flags: Duration: 05:23:15 (ACD)Available
01:39:07(DND) (ACW)Follow Up
08:14:16 (ACD) (DND)on a customer service interaction
08:43:22 (ACD) (DND)on a help desk interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
SEAN.HADDENAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
Page 34 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
SERENA.COLVARDAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 01:06:54 22:47:57 :05:09 :05:09
SHARON.FLETCHERAgent:
8/29/2015 12:00:00AM Last Activity: 11:56:58PM Total Activity Time: 23:56:58First Activity:
State: Flags: Duration: 01:06:54 (ACD)Available
22:47:57 (Non ACD)campaign call
:05:09(DND) (ACW)Follow Up
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
SHARRON.KENSEYAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Page 35 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
SHEILA.MILLERAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
SHERRY.STONEKINGAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
SOFIA.FEITAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Page 36 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
STEVEN.SIMMSAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
TED.FRISONAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
TED.MALMAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 05:15:41 :00:00 18:44:19 01:28:26
TOM.DAVISAgent:
Page 37 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 05:15:41 :00:00 18:44:19 01:28:26
TOM.DAVISAgent:
8/29/2015 12:00:07AM Last Activity: 11:57:13PM Total Activity Time: 23:57:06First Activity:
State: Flags: Duration: 05:15:41 (ACD)Available
01:28:26(DND) (ACW)Follow Up
09:43:56 (ACD) (DND)on a customer service interaction
07:31:57 (ACD) (DND)on a help desk interaction
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:14 05:35:09 :00:00 18:25:05 01:46:22
TONY.KELCHAgent:
8/29/2015 12:00:53AM Last Activity: 11:58:13PM Total Activity Time: 23:57:20First Activity:
State: Flags: Duration: 05:35:09 (ACD)Available
01:46:22(DND) (ACW)Follow Up
07:35:09 (ACD) (DND)on a customer service interaction
09:03:34 (ACD) (DND)on a help desk interaction
24:00:14Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
TONY.SCHWARTZAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
Page 38 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
23:59:36 05:17:42 :00:00 18:41:54 01:46:36
TONYA.SIMPSONAgent:
8/29/2015 12:00:24AM Last Activity: 11:58:31PM Total Activity Time: 23:58:07First Activity:
State: Flags: Duration: 05:17:42 (ACD)Available
01:46:36(DND) (ACW)Follow Up
08:04:24 (ACD) (DND)on a customer service interaction
08:50:54 (ACD) (DND)on a help desk interaction
23:59:36Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
WILLIAM.YOUNGAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:01:36 05:16:00 :00:00 18:45:36 01:46:52
ZACH.JOHNSONAgent:
8/29/2015 12:00:00AM Last Activity: 11:57:31PM Total Activity Time: 23:57:31First Activity:
State: Flags: Duration: 05:16:00 (ACD)Available
01:46:52(DND) (ACW)Follow Up
08:18:58 (ACD) (DND)on a customer service interaction
Page 39 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
Agents /Workgroups: <All>
<All>Site ID Range:
<All>
8/29/2015 12:00:00 AM - 8/29/2015 11:59:59 PM Date Time Range:
(Supervisor) Agent Availability Summary
Activity Time Range:
1Site ID:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:01:36 05:16:00 :00:00 18:45:36 01:46:52
ZACH.JOHNSONAgent:
08:39:46 (ACD) (DND)on a help desk interaction
24:01:36Agent Status Totals:
Flags
Logged In Acd Logged
In
Non Acd Logged
In
DND ACW
24:00:00 :00:00 :00:00 24:00:00 :00:00
ZACHARY.PERROTTAgent:
8/29/2015 12:00:00AM Last Activity: 12:00:00AM Total Activity Time: :00:00First Activity:
State: Flags: Duration: 24:00:00 (DND)Gone Home
24:00:00Agent Status Totals:
2687:59:25 364:36:18 208:08:07 2115:15:00 65:14:12
Acd Logged
In
Non Acd Logged
In DND ACW
Grand Total for Agents
FlagsDuration
Page 40 of 40 Print Date: Wednesday, July 19, 2017 9:14:08AM Genesys
