Super tech
-
date post
19-Oct-2014 -
Category
Business
-
view
159 -
download
3
description
Transcript of Super tech
![Page 1: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/1.jpg)
The Super Tech!
Making yourself the best door systems technician in the
industry!
Presents…
![Page 2: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/2.jpg)
Super Tech
• Introduction• Preparing for the day• Driving Safely• Working Safely• At the jobsite• Customer Relations• Working with others• Professionalism
![Page 3: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/3.jpg)
Introduction
• Plan for success• Recognize your job
as an outstanding career choice
• Recognize yourself as a professional
• Take pride in everything you do
The Super Tech has a professional
attitude!
![Page 4: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/4.jpg)
Preparing for the Day
• Personal appearance
• Arriving early• Truck inventory• Truck inspection• Checking
addresses• On time arrival
![Page 5: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/5.jpg)
Driving Safely
• Service trucks are mobile billboards
• You are not anonymous in a service vehicle
• You are representing your company
• How you drive impacts sales
• Safe and courteous driving is a sign of professionalism
![Page 6: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/6.jpg)
Working Safely
• Your most important work tools are not in your tool belt
• Adhering to safety policies is not an option – it’s a requirement
• Understand basic risk management concepts
• Technicians are safety experts
• Your work impacts public safety
![Page 7: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/7.jpg)
At the Jobsite
• Parking the truck• Greeting the
customer• Checking the order• Inspecting the work
area• Unloading the truck• Performing the
installation• Testing the door• Cleaning up• Reviewing checklist
![Page 8: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/8.jpg)
Customer Relations
• Introducing yourself• Confirming the order• Thanking the customer
(Part I)• Types of customers• Explaining safety
features• Testing the door and
operator• Thanking the customer
(Part II)
![Page 9: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/9.jpg)
Working with Others
• Being trained• Training others• Cooperating and
helping• Exhibiting leadership• Giving and accepting
criticism• Promoting teamwork• Representing the
company
![Page 10: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/10.jpg)
Professionalism
• Leading by example• Looking like a professional• Acting like a professional• Taking pride in your work• Never accepting
acceptable• Going the extra mile• Paying attention to detail• Demanding excellence
![Page 11: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/11.jpg)
Introduction
Plan for success
Wherever you are in this industry today, establish a
goal to be the most successful door technician
possible.
![Page 12: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/12.jpg)
IntroductionRecognize your job as an outstanding career choice
As a professional door systems technician, you can create a high quality of life for you and your
family.
![Page 13: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/13.jpg)
Introduction
Recognize yourself as a professional
Respect your specialized
skills
![Page 14: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/14.jpg)
IntroductionTake pride in everything you do
The quality of your work represents your
professional fingerprints
![Page 15: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/15.jpg)
Preparing for the DayPersonal Appearance
Look like you do this for a living!
![Page 16: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/16.jpg)
Preparing for the Day
Arriving early
Give yourself time to prepare for a quality
day
![Page 17: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/17.jpg)
Preparing for the Day
Truck inventory
Professionals leave with
everything they will need for the
job
![Page 18: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/18.jpg)
Preparing for the Day
Truck inspection
HeadlightsTail lightsTurn signalsOil LeaksGeneral
cleanlinessOil and fluid levels
![Page 19: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/19.jpg)
Preparing for the Day
Checking addresses
Make sure you install the door
at the right house!
![Page 20: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/20.jpg)
Preparing for the Day
On time arrival
Punctuality is a sign of dependability to your
customers
![Page 21: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/21.jpg)
Driving Safely
Service trucks are mobile billboards
This is what I look like in my truck!
![Page 22: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/22.jpg)
Driving Safely
You are not anonymous in a service vehicle
Everybody can see you, who you work
for, and your employer’s phone number, address
and company name
![Page 23: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/23.jpg)
Driving Safely
You are representing your
company
You are your company to everybody else on the
highway
![Page 24: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/24.jpg)
Driving Safely
How you drive impacts sales
Upset a fellow motorist and they
will call the company and never
do business with you
![Page 25: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/25.jpg)
Driving Safely
Safe and courteous driving is a sign of
professionalism
![Page 26: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/26.jpg)
Working Safely
Your most important work tools are not in
your tool belt
![Page 27: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/27.jpg)
Working Safely
Adhering to safety policies is not an option –
it’s a requirement
![Page 28: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/28.jpg)
Working Safely
Understanding basic risk management concepts:
If you fail to adhere to safety policies, you will be injured at some point
Once events that cause an accident have been initiated, you lose the ability to control those events
Frequency causes severity Unsafe acts cause the
majority of injuries
![Page 29: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/29.jpg)
Working Safely
Technicians are safety experts
No one is better qualified to
evaluate safety on your jobsite than
you!
![Page 30: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/30.jpg)
Working Safely
Your work impacts public safety
![Page 31: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/31.jpg)
At the JobsiteParking the truck
Don’t impede other vehicles
Don’t damage lawnDon’t leak oil on drivewayHave easy access Park in a safe place
Use Safety Cones»
![Page 32: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/32.jpg)
At the Jobsite
Greeting the customer
![Page 33: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/33.jpg)
At the Jobsite
Checking the order
![Page 34: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/34.jpg)
At the JobsiteInspecting the work area
Is the work area safe?
Is my working space clear of obstacles?
Are there any items that need to be moved?
![Page 35: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/35.jpg)
At the Jobsite
Unloading the truckIs the work area
ready?Have I confirmed
the right order?Have I prepared
an accessible area?
![Page 36: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/36.jpg)
At the Jobsite
Performing the installation
Perform like a professional!
![Page 37: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/37.jpg)
At the Jobsite
Testing the door
Is the door balanced and operating properly?
Will it satisfy the customer?
Have I checked the details?
Am I ready to do a quality checklist review with the customer?
![Page 38: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/38.jpg)
At the Jobsite
Cleaning up
The job is not complete until the area and the door
have been cleaned to create the sign of
quality to the customer
![Page 39: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/39.jpg)
At the Jobsite
Reviewing checklist
Double-check everything on your own first
Go through the quality checklist with your customer when possible
Review product and safety features with the customer
Make absolutely certain the customer is completely satisfied
Get a sign-off on the job from the customer
![Page 40: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/40.jpg)
Customer RelationsIntroducing yourself
You are the company from the time you
arrive on the jobsite – represent your
company as if you owned it.
![Page 41: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/41.jpg)
Customer Relations
Confirming the order
You already confirmed you had
the right product on your truck. Make sure the customer
agrees.
![Page 42: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/42.jpg)
Customer Relations
Thanking the Customer (Part I)
Make sure the customer knows that you appreciate the
opportunity to serve them!
![Page 43: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/43.jpg)
Customer RelationsTypes of Customers
![Page 44: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/44.jpg)
Customer Relations
Explaining safety features
Never assume your customers
understand and appreciate the door
system you have installed
![Page 45: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/45.jpg)
Customer Relations
Testing the door and operator
Although you have thoroughly checked the door, do a final
test with the customer
![Page 46: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/46.jpg)
Customer Relations
Thanking the customer (Part II)
Leave the customer with a final positive
impression by reminding them how much you appreciate
the opportunity to have served them!
![Page 47: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/47.jpg)
Working with Others
Being trained
If you are relatively new to the industry, listen to and learn
from those who have the experience you
need.
![Page 48: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/48.jpg)
Working with Others
Training others
If you are in a position to train
others, teach them a career, and treat
them as you would want to be treated
while you were learning the skills you
have today.
![Page 49: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/49.jpg)
Working with Others
Cooperating and helping
![Page 50: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/50.jpg)
Working with Others
Exhibiting leadership
![Page 51: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/51.jpg)
Working with Others
Giving and accepting criticism
![Page 52: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/52.jpg)
Working with Others
Promoting teamwork
![Page 53: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/53.jpg)
Working with Others
Representing the company
You are the company! Would you
hire yourself?
![Page 54: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/54.jpg)
ProfessionalismLeading by example
Be a leader. You don’t have to wait to be
asked!
![Page 55: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/55.jpg)
Professionalism
Looking like a professional
Your customers should be able to
instantly recognize that you are a
professional door systems technician,
from the moment you arrive on the job site.
![Page 56: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/56.jpg)
Professionalism
Acting like a professional
From the moment you arrive each
morning, until you leave at the end of
the day, you command the respect of a
professional in your chosen field!
![Page 57: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/57.jpg)
Professionalism
Taking pride in your work
You make your mark, each and
every day!
![Page 58: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/58.jpg)
Professionalism
Never accepting acceptable
Anybody can be average. Average
represents a lack of achievement. Be somebody! Never accept the merely
acceptable!
![Page 59: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/59.jpg)
ProfessionalismGoing the extra mile
What can you do that will elevate your
performance beyond what is expected?
![Page 60: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/60.jpg)
Professionalism
Paying attention to detail
People notice the little things. Make sure yours
are perfect!
![Page 61: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/61.jpg)
Professionalism
Demanding excellence
No one will ever think more highly of you than you demand of yourself.
If you want to be rewarded and
appreciated, exercise your talents at the
highest possible level.
![Page 62: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/62.jpg)
So What Do You Think?
![Page 63: Super tech](https://reader033.fdocuments.net/reader033/viewer/2022061105/544399c6b1af9f640a8b45bf/html5/thumbnails/63.jpg)
The Super Tech!
IDEA Thanks You for Attending!
Go out and make yourself the greatest
technician in the industry!