Program Management Professional

Suely BodartPassion | Leadership | Results

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Core CompentenciesThe Critical Skills

PROGRAM MANAGEMENT

PM certified, with over 15 years managing global Software

Development, Migration, Infrastructure, software package

implementation and integration projects utilizing project

management tools and methodologies, Agile, Scrum,

Waterfall, SDLC. Developed Program Evaluation Framework.

Managed Business Process Transformation using BPM

COMMUNICATION

Excel at communicating effectively with all stakeholders

(team, peers, clients, VP’s, business units directors, C-level),

facilitating conflict resolutions. Creation of Dashboard

Program to report overall program with drill-down analysis

concept.

LEADERSHIP / TEAM MANAGEMENT

Proven people leadership, managing large (50+) collocated

and off-shore cross-functional teams, including technical and

business experts. Oversee PMs, providing coaching and

training.

FINANCIAL / RESOURCES MANAGEMENT

Experience working with high-end budgets ($ 20M).

Outstanding ability to deal with constraints without

compromising quality and tracking expenditures and variances.

RISK MANAGEMENT

Accomplished at identifying project risks, developing

Contingency and Mitigation Plans and controlling them (PIERC)

CUSTOMER RELATIONSHIP MANAGEMENT

Proven track record establishing and maintaining customer

relationships. Outstanding ability to manage and resolve

customer concerns, issues and requests.

VENDOR MANAGEMENT

Experience in vendor RFI RFP, bidding, evaluation, selection

process and on going management.

ANALYTICAL AND TECHNICAL SKILLS

Problem solving, big picture thinker, proactive, persuasive,

tough negotiator. Technical: Microsoft Project, Office, Visio,

SharePoint, Eclipse, Android Studio, Cloud Computing.

2

1Case Study 1Recover strategic project working with multinational teams

Overdue Project

Sit

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� Project was 2,5 years behind the schedule

� Team unmotivated

� Over budget

� Just 10% complete

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� Technologies never used before

� High degree of integration with back office

� Various vendors: locals and off-shore

� Local and off-shore cross functional teams

� Scope has changed along the years

� There was no documentation

� Mobilized and trained the team

� Created a project plan to manage activities and

timelines

� Created some procedures and rules for infrastructure

team and internal development

� Improve communication between stakeholders

� Defined strategies and priorities to deliver the project

with packages along the Business Unit Director

� Defined with the client the criteria of acceptance

� Created Change Request procedure and Statement of

Work for vendors (local and off-shore)

� The project was implemented in 6 months and more

than 150 customers were trained

� Solution was adopted in whole Latin America

� The solution got the “Innovative Processes” Gold

award related to Customer and Quality Services

� Mapfre was the first insurance company in Brazil to

integrate Services Providers, Clients, Brokers and back-

office

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Case Study 2Creation of an infrastructure to improve reliability and usability of PIMS Eco-System

Innovative Program

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� Access and visibility of existing information

due to systems performance, reliability and

responsiveness

� Level of mistrust of available information

� Departments and groups produce different

reports using individual spreadsheets

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Ris

ks

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� Lack of visibility of data and information

� Ungoverned and unsupported applications

� Inability to implement improvement projects

� Scope has changed along the years

� Lack of information to improve viability, asset

and process optimization, quality and costs

� SAP, SharePoint, Web Services

� Microsoft Project Enterprise

� New Data Mart

� New infrastructure (servers, high availability, network,

virtualization)

� Migration of 1400 reports / trends / dashboards

� Execution of migration

� Interruption of application services and

availability

� IT Standards potentially not aligned with

current solution

� Changing of the process

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� Improve the network infrastructure

� Automate Systems

� Collection and storage of Process Data

� Presentation and Distribution of Process Data

(trends and reports)

� Provide operational insight

� Asset and Process optimization

� Improve Quality, performance, reliability

� Increase Production, self-serve tools

� Increase operational insight for more informed

management decisions

� Reduction of energy and maintenance costs Te

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Work ExamplesProgram Dashboard

Program Dashboard reflects all consolidated projects.Show main aspects of program, especially Benefits and measurable items (Costs and Schedule).After this screen, the audience can see details of the program and of each project.S Curve shows graphically trends and behaviour of Financials (Budget, EAC, ETC).Risk Analysis is detailed later.Use the concept “drill – down”.

Obs.: Data are not real (confidentiality)

Work ExamplesProject Accountability &

Planning

This spreadsheet helps to control all costs (CAPEX & OPEX) of Project / Program, dealing with accruals, budget, forecast, ETC, EAC and variance