SUDIP MANDAL88 OAKMONT PLACE, BATESVILLE, IN 47006

720.878.3431 mail2sudip@yahoo.com SENIOR DIRECTOR

——————————————PROFESSIONAL PROFILE————————————— Over 22 years of IT and Delivery/Program Management experience in US, UK, Africa,

South-east Asia, and India. The overall onsite experience spans across 4 continents and multiple countries.

Has worked in client relationship management role for the past nine years. Proficient in dealing at CXO level. Experienced in expectation management and onsite-offshore delivery model.

Has also worked as a transition analyst for STPI to SEZ in India. Identified and commissioned our first India SEZ for NTT DATA in Chennai as a part of this process.

Has managed financial solutions for Standard Chartered Bank which has been globally implemented in 9 countries.

Has worked in Insurance, Financial, Retail, Telecom and Communication vertical. Was a part of the group for CMM certification initiative of two major public limited

software companies. Trained on and used SEI CMM Level 5 certified development processes

Had delivered lectures in various prestigious management institute as a guest speaker.

Has experience across various functions including Human Capital Management, Talent Acquisition, Administration and Finance.

———————————————AREAS OF EXPERTISE——————————————

Strategic Planning and Leadership

Delivery Management and Dashboard

Productivity & Efficiency Improvement

Revenue Goal/Growth Attainment

Financial Forecast and Planning

Contract Management and SOW Preparation

Proposal Discussion and Review

Negotiation, Persuasion and Communication

Continuous Process Improvement

Multi-Site Operation Customer Satisfaction Performance Management

—————————————PROFESSIONAL EXPERIENCE————————————

Sr Delivery Manager, Tokio Marine, Philadelphia, PA, 2016 to Present Responsible for overseeing 150 employees and $20 million budget in managing

Guidewire, Onbase, Actuary Support and APPS AMO projects. Responsible for moving the Onbase Time and Material contract to managed service. Responsible for interacting with various client business and technology executives to

ensure that we are partnering in their vision.

Responsible for financial forecasting for the account and ensuring the client resource needs are met.

Responsible for interacting with various NTT Data Support groups to ensure quality and timely delivery of all the projects within the account.

Responsible for providing regular metrics to the client on the health of the account. Acting as an escalation point for any issues arising within the account and taking

corrective actions to ensure that the issue is not repeated

Sr Delivery Manager, Forethought/Global Atlantic, Batesville, IN, 2012 to Present Responsible for overseeing 65 employees and $20 million budget in managing

Preneed, IMO development, support and infrastructure projects. Responsible for increasing the account gross margin up to +66% by implementing

continuous process and efficiency improvement. Responsible for increasing the resource count by additional 10 resources by offering

new services to the client. Interacting with various client business and technology executives to ensure that we

are partnering in their vision. Responsible for interacting with various NTT Data Support groups to ensure quality

and timely delivery of all the projects within the account. Responsible for providing regular metrics to the client on the health of the account. Acting as an escalation point for any issues arising within the account and taking

corrective actions to ensure that the issue is not repeated

———————————————————————————————————————

Group Delivery Manager - Multiple accounts 2011 to 2012

Responsibilities Responsible for overseeing 87 employees and $11 million budget in managing

various projects across multiple domains. Responsible for interacting with various client business groups and senior

executives to ensure that we are meeting their technology demands and expectations.

Responsible for interacting with various NTT Data Support groups to ensure quality and timely delivery of all the projects within the account.

Responsible for financial planning and meeting the Gross Margin targets. Responsible for providing regular metrics to the client on the health of the

account. Responsible for Contract management and SOW preparation. Acting as an escalation point for any issues arising within the accounts and taking

corrective actions to ensure that the issue is not repeated

Accounts Managed Cricket Communications Inc. Sony Networks Fox Entertainment

ViaSat Inc

———————————————————————————————————————Account Manager – Multiple accounts 2005 to 2010

Toys R US – 35 employees; Budget: $3 million; Duration: 2005 to 2006 Staples, Modus Link – 90 employees; Budget: $5 million; Duration: 2005 to 2009 NTT Data Corporate – 104 employees; Duration: 2009 to 2010

———————————————————————————————————————Program/Project Manager – 2000 to 2005

Hong Kong Stock Exchange – 30 employees; Budget: $1 million; Duration: 2000 to 2001

Standard Chartered Bank (Africa)– 14 employees; Budget: $2.5 million; Duration: 2001 to 2003

Unisys Corporation – 38 employees; Budget: $3 million; Duration: 2003 to 2005

———————————————————————————————————————System Analyst/ Developer – 1992 to 1996; 1999 to 2000

Designed end-to-end solution for the 2nd largest Brokering Company in India Promoted own company in Bangkok for Equestrian Clubs in UK Designed IVR for CTL for a major financial organization, also developed their site Network administration for a company with 100+ employees Designed and coded STP solution for a construction company

————————————————EDUCATION————————————————— Bachelor of Engineering from North Bengal University Master of Business Administration from Indian Institute of Management, Calcutta