HRM 370.1

Developing Management Skills

Presented to: Jashim uddin (jdn)

Group : 6

Structure of the Presentation

Md. Abul Hasan Chowdhury

Md. Abul Hasan Chowdhury

Tasrif KhaledTasrif Khaled

IntroductionIntroduction

Topic Review & Analysis

Topic Review & Analysis

Mohammed Hasan Rabbani

Mohammed Hasan Rabbani

Mahbub MuctadirMahbub Muctadir

Kashfia MahbubKashfia

Mahbub

Theoretical FrameworkTheoretical Framework

Relevant Examples & Feedback,

Primary Research Findings

Relevant Examples & Feedback,

Primary Research Findings

Primary Research Findings, Critical

Analysis & Conclusion

Primary Research Findings, Critical

Analysis & Conclusion

Structure of the Presentation

“Stressors could be an unique source for Managerial Skills based Change & Innovation”

IntroductionStress basically suggests the situation to work under pressure that causes body and mind to work at the fullest level.

Workplace Stress is a natural phenomena in every organization. Stress is not only a negative force for counter productivity but also an unique source for work environment change & motivation.

Stress can be a result of both positive and negative experience, and it is necessary part of our daily lives.

“ A little bit of stress is good for you. “ - Warren Buffet

Topic Review & AnalysisA situation may be stressful for someone

but the same situation may be challenging for others.excessive job stress can adversely affect the emotional and physical health of workers. Job stress mirrors the developmental peaks and valleys in the employee’s career. (Veniga & Spradley, 1981: 196).Minimize employee stress is to clarify ambiguities, such as job assignments and responsibilities. (Arnold and Feldman, 1986)

Theoretical Framework

Relationship between Stress &

Performance

Low Stress

Boredom

High Stress Anxiousness Unhappines

s

Area of Optimum Performance

Optimum Stress

P E R F O R M A N C E

STRESS LEVEL

STRESSORS

Stage: 1 ALARM

Anxiety Fear Sorrow Depression Confusion

Stage: 2 RESISTANCE Aggression Regression Repression Withdrawal Fixation

Stage: 3 EXHAUSTION

Physical Psychological Interpersonal

Selye’s General Model of Stress

Change the Situation Change the Reaction

Avoid the stressor. Alter the stressor.

Adapt to the stressor. Accept the stressor.

Dealing with stressful situation:

The four A’s

Relevant Examples & Feedbacks

Example GlaxoSmithKline (GSK) is one of the most top pharmaceutical companies all over the worlds. They have 100,000 employees’ worldwide and 116 numbers of offices in several counties.

GSK implemented a “Team Resilience” program for its employees and managers.

GSK often arranges workshops for their employees to learn new assessments about workplace and train themselves to cover up with workplace stressors.

In outcome, GSK’s productivity increasing rapidly and they are successfully reducing employee turn-over from their organization.

GSK

Primary Research Through Interview

Speech from the professionals:

Sayed Ahmed Wazid, Customer care and Service, Grameenphone, (Communication division).

Mr. Barun Kanti Saha, Senior Executive Vice President United Commercial Bank Ltd.,

Primary Research Through Survey

Research on Stress in Work Place

EMPLOYER SURVEY ON STRESS

Cause of Employer Stress

Employees who say

Yes/ Increased

Employees who say

NO/Decreased

Employees who say Don’t

Know/Can’t Say

Employees who say

Sometimes

Increase of workplace stress

68% 5% 20% 7%

The quality of your work suffered

because of workplace stress

52% 18% 10% 20%

Job satisfaction declined because of

workplace stress

29% 48% 3% 20%

Job description or list of official job

changed in the past two years

65% 20% 0% 15%

Level of control over your job

55% 30% 15%

The staffing levels in your work area

or workplace

45% 30% 5% 20%

Organizational Stress motivates

you

47% 20% 13% 20%

Stress can bring change in

organization and in innovations

38% 15% 22% 25%

Graphical Representation

Critical Analysis

According to Lazarus &Folkman(1984) there are three key components involved in interactive model of stress. They only mentioned about fulfilling the demand but defining stress on the basis of these three points might not clear the definition, stress made up of many things.

Limitation in the model of Relationship between Stress & Performance: Optimum Stress is observed in high performance area. There is no specific explanation that why performing high is observed when there is a lot of stress.

Limitation in Hans Selye’s Model: A wide range of emotions may be associated with stress as mentioned in the Alarming Stage, including frustration, anger, anxiety, fear, apprehension and irritability. But people may change in a way that appears not to fit with their previous personalities. Apparently carefree people may become over-controlled and organized in organization and caring people may become indifferent

GSK implemented a “Team Resilience program for employees which measures job-related stress and level of different pressures experienced by the work team. But in general there is no standard and accepted measure of stress, reflecting its multiple aspects, the variety of possible stressors and the part played by subjective appraisals.

According to Folkman and Lazarus (1980) direct measures of stress should logically and theoretically be related to the coping tasks posed by the stressor. For workaholics, time spent on leisure pursuits, length of working day, and number of tasks delegated to others could be relevant measures.

There is some limitation in our primary research. The survey that we have conducted may not give us the accurate result of stressors faced by corporate employees, because most of them do not revile true answer due to the privacy of the organization.

conclusion

We always treat stress very negatively but the effect of

stress is not always negative, it also has positive

effects and influences both in our personal life, as well

as our organizational environment. but if the stress is

in a moderate level the employees get motivated and

feel better to work, and come up with high

productivity. So, to manage the stress and keep it in a

moderate level we follow some stress management

strategy. stress is not always from negative aspect,

instead, it also works as an unique source of changing

work environment and ways toward innovation.

conclusion

Thank You

Any Questions