Community Immigrant Strategic Plan

June 2010

Submitted to Citizenship and Immigration Canada

Submitted by London & Middlesex Local Immigration Partnership Council

Funded by: Co-led by:

2

Table of Contents

Letter from the Co-Chairs 4

Acknowledgements 5

London and Middlesex Local Immigration Partnership – Purpose 8

Background and Context 9

• London and Middlesex Demography 9

• Existing Community Capacity in London and Middlesex

9

- Welcoming Cultural Diversity 9

- London Middlesex Immigrant Employment Sector Council 9

- Child and Youth Network

9

- London’s Strengthening Neighbourhood Strategy 9

- Networking for an Inclusive Community 10

• Creating the London and Middlesex Local Immigration Partnership Council 10

- Advisory Committee 10

- Structure

10

- Guiding Principles 11

- LMLIP Interface within the Community 12

- Moving Forward: Long Term Goal of LMLIP Council 12

Vision 13

Overarching Outcomes

14

• Supports and Services for Immigrants 14

• Communication and Access to Information 15

• Host Community 15

• Service Providers 16

• Systemic Barriers /Advocacy 16

Areas of Focus 18

Education a. Planning Table Participants

18

3

b. Outcome Statement c. Priorities and Strategic Directions d. Rationale

Employment a. Planning Table Participants b. Outcome Statement c. Priorities and Strategic Directions d. Rationale

21

Health and Wellbeing a. Planning Table Participants b. Outcome Statement c. Priorities and Strategic Directions d. Rationale

23

Inclusion and Civic Engagement a. Planning Table Participants b. Outcome Statement c. Priorities and Strategic Directions d. Rationale

25

Justice and Protection Services a. Planning Table Participants b. Outcome Statement c. Priorities and Strategic Directions d. Rationale

29

Settlement a. Planning Table Participants b. Outcome Statement c. Priorities and Strategic Directions d. Rationale

31

In Conclusion 34

Appendices

Appendix A : Terms of Reference 35

Appendix B: Participating Organizations& Associations 41

Appendix C: Detailed Priorities of each Sub-council a. Education b. Employment c. Health and Wellbeing d. Inclusion and Civic Engagement e. Justice and Protection Services f. Settlement

43

Appendix D: Definition of Inclusion and civic engagement 97

Appendix E: Work Cited 98

4

June 30, 2010

During this past year the London and Middlesex community has been on an exciting journey to

support immigrants through the development of an integrative, comprehensive local strategy. This

process has included three community meetings:

• November 18, 2009 Community Strategy Meeting, where our community convened to

provide their valuable input on the draft Terms of Reference for the London and Middlesex

Local Immigration Partnership Council

• February 2, 2010 Community Action Planning Day, where our community heard local

research and discussed issues related to gaps in the areas of focus: Education, Employment,

Health and wellbeing, Inclusion and civic engagement, Justice and protection services and

Settlement.

• May 26, 2010 Community Strategy Meeting, where our community heard, provided input and

unanimously endorsed the LMLIP strategic outcomes and Sub-council plans.

Through this significant community input, the London and Middlesex Local Immigration Partnership

Council was formed with over 120 committed members and close to 140 individuals who attended

the community consultation meetings. Under ambitious timelines, the Central Council and the six

Sub-councils have contributed significant time, energy and vision to develop the Community

Immigrant Strategic Plan for London and Middlesex.

On behalf of the LMLIP Council we would like to express our sincerest gratitude to all those

individuals, organizations and volunteers who have played such a vital role.

Our journey is not yet complete. With the submission of this plan we look forward to working

together in phase two of the LMLIP, the implementation period. It is our hope and vision that this

plan will guide our community for the next three years and enable our community to continue to

create and inclusive successful and welcoming community.

Thank you for your ongoing support.

Elisabeth White Kelly McManus

Manager, Employment & Strategic Initiatives Director, Community Partnerships & Investment

Department of Community Services United Way of London & Middlesex

City of London

5

Acknowledgments

The London and Middlesex Local Immigration Partnership (LMLIP) Council acknowledges the funding support from Citizenship and Immigration Canada, and the leadership provided by the City of London and United Way of London and Middlesex as Co-Chairs. The LMLIP also acknowledges the contributions of Dr. Victoria Esses, University of Western Ontario and the Welcoming Communities Initiative team.

Our vision is a truly community based approach to support immigrants in London and Middlesex. We recognize the contributions of the following individuals and organizations outlined in Appendix B:

• Muriel Abbott

• Monica Abdelkader

• Ola Abiodun

• Dahlia Abou El Hassan

• Nan Abuhalib

• Rajaa Al-Abed

• Mohamed Al-Adeimi

• Saleh Alathamena

• Asma Ahmed

• Fadela Ahmed

• Munira Ahmed

• Ahmed Yahya Ali

• Maria Anderson

• Rose Aquino

• Robin Armistead

• Lourdes Assis

• Ejaz Babur

• Salah Badawi

• Michelle Baldwin

• Mohammed Baobeid

• Michelle Barkley

• Abdoul Salam Barry

• Fatoumata Barry

• Lise Beland

• Daniele Belanger

• Treena Bell

• Dieufert Bellot

• Sally Bennett

• Mandy Bennett

• Caroline Bennette-AbuAyyash

• Henri Boyi

• Dr. Neil Bradford

• Paula Broch

• Nicole Buteair

• Janette Butler

• Tess A Calden

• Carolyn Camman

• Jean-Pierre Cantin

• Danielle Carr

• Sheila Carson

• Carol Carnegie

• Fran Carroll

• Gerardo Castro

• Ramiro Castro

• Radiea Cekic

• Saira Cekic

• Zhuo Chen

• Sergio Chuy

• Nici Cole

• Lynne Collins

• Robert Collins

• Laura Comisky

• David Cottrill

• Mireille Coubmbe-Anifowse

• Emilie Crakondji

• Lori Cunningham

• Dr. Wei Wei Da

• Ammar Dakhil

• Linda Davies

• Maria del Pilar Silva

• Sarah Dicker

• Susan Dill

• Aracelay Dominguez

• Anthoula Doumkou

• Laura Dunlop-Dibbs

• Patti Dupon

• Denise Taylor Edwards

• Melanie Elms

• Yasmine El-Sabawi

• Mayssa Elsayegh

• Nadia Elsherbini

• Ahad Emami

• Oscar Enriquez

• Secil Erdogan

• Ana Maria Escovar

• Dr. Victoria Esses

• Dr. Farahnaz Faez

• Ross Fair

• Gord Fansher

• Randa Farah

• Sammy Farhane (Belkassem)

• Peter Ferguson

• Marel Fielding

• Minerva Figueroa Sanchez

• Cassandra Fisher

• Joan Fisher

• Carolyn Ford

• Lakshmi Gannavarapu

• Juan Carlos Garcia

• Omar Garcia

• Amani Gharib

• Mina Ghavidel

• Dhira Ghosh

• Deborah Gillis

• Estella Rosa Irias Giron

• Kim Godin

6

• Felipe Gomes

• Michael Goodmurphy

• Kelly Gregory

• German Gutierrez Sanin

• Tendayi Gwaradzimba

• Andrea Hallam

• Mary-Jo Hartman

• Jason Hastings

• Gisele Hauser

• Cindy Hayter

• Anna Hendrikx

• Juan Pablo Hernandez

• Trevor Hinds

• Doreen Hodgkinson

• Jennifer Hollis

• Wraychel Horne

• Cindy Howard

• Rebecca Howse

• Suzanne Huot

• Michelle Hurtubise

• Rifat Hussain

• Sherin Hussien

• Jo-Ann Hutchison

• Zahra Jabbari

• Jan Jasnos

• Mo Jeng

• Debra John

• Lily Johnson

• Zuzanna Johnson

• Jennifer Jones

• Owen Jones

• Melikie Joseph

• Catherine Joyes

• Jessica Justrabo

• Tshikangu Kanyinda

• Tamara Kaattari

• Kate Kennedy

• Nidaa Khalil

• Jean-Claude Kilubi

• Cynthia Konnerth

• Bernard Koenig

• Marg Kowalski

• Dharshi Lacey

• Anne Langille

• Stephen Lin

• Andrew Lockie

• Ramona Lucan

• Gaston Mabaya

• John MacKay

• Jim Madden

• Marcel Marcellin

• Muhammad Bilal Malik

• Valerian Marochko

• Rodolpho Martinez

• Patricia Mazariegos

• Janet McAllister

• Arden McClean

• Susan McElroy

• Christine McKinlay

• Ron McNish

• Nancy McQuillan

• Deb Menear

• Kathy Milczarek

• Barbara Milanovic

• Dr. Beth Mitchell

• Candace Miller

• Saeed Mokhtarzada

• Heather Molen

• Debra Mountenay

• Sonia Muhimpundu

• Sanaa Mustafa

• Tayiba Nasr

• Nancy Needham

• Patrick Nitu

• Mercy Nleya-Ncube

• Len Noens

• Stacey Noronha

• Tharcisse Ntakibirora

• Jean-Baptiste Ntakoma

• Mersija Nuric

• Sara Obrai

• Omar Ouda

• Derek Oss

• Lisa Pace

• Carlos Pardo

• Helen Patterson

• Beverly Payne

• George Perez

• Janet Pinder

• Céline Poirier

• Nancy Pollard

• Shakil Popatiya

• Martha Powell

• Susanne Quan

• Brenda Qureshi

• Naeem Qureshi

• Estela Quintero-Weldon

• Amani Radhaa

• Sarah Ransome

• Amy Ratcliffe

• Jose Rey

• Brian Rhoden

• Jan Richardson

• Jo-elle Rinker

• Claudia Rivas

• Jeffery Robinson

• Elisabete Rodrigues

• Nathan Ross

• Dr. Dev Sainani

• German Salamanca

• Alicia Samuel

• Alberto Sanchez

• Jayne Scarterfield

• Barb Schust-Lawrence

• Zan Saleemi

• Nancy Santos

• Mureed Shahid

• Frances Shamley

• Neena Sharma-Kendrick

• Joann Sherin

• Sunduz Shubbar

• Eileen Smith

• Helen Sleaford

• Gloryann Sollner

• Nassisse Solomon

• Jelena Spasic

7

• Mary Starnaman

• Karen Steinmann

• Diane Stone

• Rosanna Stumpo Bal

• Leora Swartzman

• SoonLan Lee Switzer

• Aness Symons

• Trish Taft

• Imam Jamal Talib

• Jill Tansley

• Dr. Shelly Taylor

• GuyGuy Teza

• Nimmi Thind

• Arlene Thompson

• Jessica Thompson

• Lauren Touchant

• Eugene Tremblay

• Horia Turcoane

• Debbie Turnbull

• Harold Usher

• Mary Yanful

• Margaret Yau

• Maria Vasquez

• Gertrudis Velasquez

• Debbie Vickery

• Cathie Walker

• Corinne Walsh

• Janice Walter

• Aileen Watt

• Eleanor Weedmark

• Regina Whelan

• Martin Withenshaw

• Bonnie Williams

• Jennifer Williamson

• Tasha Williamson

• Margaret Zaczek

• Mustafa Zahid

• John Zembwe

8

London and Middlesex Local Immigration Partnership (LMLIP)

PURPOSE

Local Immigration Partnerships, which are being developed in many communities in Ontario, are a

joint initiative of Citizenship and Immigration Canada (CIC) and the Ministry of Citizenship and

Immigration Canada and was further refined in consultation with the Association of Municipalities of

Ontario (AMO) and the City of Toronto. The London and Middlesex Local Immigration Partnership

(LMLIP) is solely funded by Citizenship and Immigration Canada (CIC).

The LMLIP is a collaborative community initiative which is designed to strengthen the role of local

and regional communities in serving and integrating immigrants through a Local Immigration

Partnership (LIP). A Project Advisory Committee was struck in April 2009. The Advisory Committee,

co-chaired by the Corporation of the City of London and United Way of London & Middlesex, was a

community collaborative effort.

The project provides a collaborative framework for, and facilitates the development and

implementation of, sustainable local and regional solutions for successful integration of immigrants

to London and Middlesex. This will enable our community to put immigration on its overall planning

agenda and benefit from the successful social and economic integration of immigrants.

The following are the key deliverables for the LMLIP:

• Develop a community capacity and needs inventory that will provide the strategic framework

for our community to enhance its capacity to bridge all areas of need within the community

for immigrants and newcomers

• Establish a London and Middlesex Immigrant Partnership Council that will develop a strategic

approach to supporting immigrants, and building upon the excellent activities that are on-

going and the work done to date in the areas of attraction, integration and retention of

immigrants

• Develop a collaborative Community Immigrant Strategic Plan for London and Middlesex

The scope of this project is inclusive of all immigrants regardless of their status, age and gender.

The work of the LMLIP Council is guided by a Central Council and six Sub-councils representing: education, employment, health and well being, inclusion and civic engagement, justice and protection services and settlement.

9

Background and Context

LONDON AND MIDDLESEX DEMOGRAPHY

The face of London and Middlesex is changing with the growth of the immigrant population.

According to Census Canada 2006, close to 19.13% of London’s population is made up of

immigrants and a fourth of this number is represented by migrants from Asia and Middle East.

Furthermore, recent projections of the diversity of the Canadian population indicate that by 2031,

between 25% and 28 % of the population could be foreign-born. It is also estimated that in the same

year, 22% of the population in London will be foreign-born and 11% will be visible minorities. The

same study, reports that between 29% and 32% of the population could belong to a visible minority

group. (“Visible” defined by the Employment Equity Act as “persons, other than Aboriginal peoples,

who are non-Caucasian in race or non-white in colour”1).

EXISTING COMMUNITY CAPACITY IN LONDON AND MIDDLESEX

Our community has a rich, long standing tradition of addressing needs of all cultures including

immigrants. The goal is to build on the existing expertise and history of our community. Some key

examples include, but are not limited to:

Welcoming Cultural Diversity

In 2004, the Welcoming Cultural Diversity steering committee (WCD), co-lead by the City of London

and United Way of London Middlesex, was established and included membership from many

community agencies who worked in collaboration to meet the needs of immigrants and newcomers.

The collaboration that was established through WCD since its inception paved the way for our ability

to respond to Citizenship and Immigration Canada’s call for LIP projects, and to subsequently

engage more stakeholders in this work.

London Middlesex Immigrant Employment Sector Council

One of the key successes that evolved from the WCD community initiative is the establishment of the

Immigrant Employment Task Force, now known as the Employment Sector Council London-Middlesex

which oversees the London Middlesex Immigrant Employment Council (LMIEC). The LMIEC bridges

internationally trained talent and our region’s business community. It is an employer led Council

with representation from a broad range of industries to reflect the diverse regional economy.

Child and Youth Network

A major community initiative that was established recently in London is the Child and Youth Network

(CYN). The CYN mobilized the community to move forward the agenda of our children and youth.

Areas of priority include literacy, poverty, healthy eating/healthy physical activity, and creating a

family centred service system.

London’s Strengthening Neighbourhood Strategy (SNS)

Over the last two years, many residents in different neighbourhoods are participating in the

discussion through the Strengthening Neighbourhood Strategy (SNS) with the goal of building a

stronger, more vibrant city through our neighbourhoods.

1 Projections of the diversity of the Canadian population, 2006 to 2031. (2010, March). Statistics Canada Retrieved

from: http://www.statcan.gc.ca/daily-quotidien/100309/dq100309a-eng.htm.

10

Networking for an Inclusive Community

Networking for an Inclusive Community (NIC) is a group of representatives and volunteers from

organizations who provide service to newcomers in London and Middlesex. NIC was started about 8

years ago and has over 140 organizations in its membership. NIC provides education and

networking opportunities through half day and full day workshops.

CREATING THE LONDON AND MIDDLESEX LOCAL IMMIGRATION PARTNERSHIP

In September 2009, the lead applicant, the City of London, signed the contract with Citizenship and

Immigration Canada (CIC) on behalf of the community to achieve the following goals:

• Improve access to, and coordination of, effective services that facilitate immigrant settlement and integration

• Improve access to the labour market for immigrants • Strengthen local and regional awareness and capacity to integrate immigrants

Advisory Committee To support the development of the Council, an Advisory Committee from the local and regional

governments, community organizations, immigrant serving agencies, language training providers,

francophone serving agencies and employment agencies was struck in April 2009. The Advisory

Committee was to commence the work related to LIP which recognizes the following deliverables:

• Research local and regional models of collaboration • Consultation with the broader community to review proposed models • With community endorsement, the establishment of a London and Middlesex Immigrant

Partnership Council • Develop and disseminate a Community Capacity and Needs Inventory

Structure The LMLIP Council is guided by the Terms of Reference (Appendix B) drafted by the Advisory

Committee and endorsed by the community on November 18, 2009 at its first Community Strategy

meeting. The LMLIP Council has been committed to a community development approach where

multiple stakeholders participate in planning and coordinating to enhance delivery of integration

services to all immigrants. (For the purpose of the LMLIP, an immigrant is identified as any

individual who defines themselves as an immigrant; this includes but is not limited to: Canadian

Citizens, Permanent Residents, Convention Refugees, Temporary Residents and individuals with no

immigration status).

LMLIP Guiding Principles

The work of the Council is guided by the following principles: • Inclusivity: Our scope will be inclusive of all immigrants in London and Middlesex,

regardless of their immigration status, citizenship, age, gender, health status, sexual orientation and number of years in our community.

• Advocacy: Advocacy for the integration of immigrants (with regard to housing for example). • Collaboration: There is an inherent mutual responsibility between our community and

immigrants. • Diversity: We respect diversity within immigrant communities and build understanding

across immigrant communities and cultures.

11

• Social Justice: We will seek to promote inclusion and civic engagement of all immigrants and work toward changes to ensure their integration.

• Client Centered: The holistic needs of the individual are at the centre of our work. • Empowerment: We will enhance and restore their capacity to live a healthy life and to

enable them to make informed decisions. The following diagram illustrates the structure of the LMLIP Council which is composed of a Central Council and the following Sub-councils reflecting six areas of focus identified by the community:

• Education • Employment • Health and wellbeing • Inclusion and civic engagement • Justice and protection services, and • Settlement

The six Sub-councils are not intended to be distinct from one another but rather are interconnected.

The Central Council is composed of the chair of each Sub-council, eight immigrant representatives, a

research liaison and funders.

The London and Middlesex Local Immigration Partnership Council was fully established in February 2010.

February 2, 2010 Community Action Planning Day

12

LMLIP Interface within the Community

Moving Forward: Long Term Goal of LMLIP Council As we move forward, the LMLIP Central Council will be the “keeper of the strategy” and:

• will function as an advisory, planning and coordinating council • will look at broader advocacy pieces • will develop outcome measurements and support progress across sectors. • will be responsible for oversight of the overarching strategies/ themes identified in the plan • will not fund, allocate funds or deliver programs

Each Sub-council will:

• look at area specific strategies, support progress within the area and report to the Central Council through its chair

• will lead implementation of the recommended strategies while working with current members and engaging new partners as appropriate

• will work actively to support the goals identified in the plan

13

Our Vision

The following diagram reflects the vision of London and Middlesex community in serving and enhancing the services that integrate the immigrant population in the community. It is a client-centered approach that will include and work with immigrants to enhance their success and integration. The LMLIP vision calls for shared responsibility among services and the immigrant. In addition to the immigrant being the focal point, the diagram below illustrates the five intersecting outcomes of the six Sub-councils and their interconnectedness. It also reflects the collaboration, partnership and interaction among service providers, across sectors.

14

Overarching Outcomes

The overarching outcomes were endorsed by the community on May 26, 2010. They were developed

using the information from the Sub-councils, dialogue at the Central Council and subsequent

analysis by Co-Chairs and staff of the LMLIP. These five high level outcomes highlight the

intersecting themes across all Sub-councils.

OUTCOMES

• Supports and Services for Immigrants

Immigrants have increased access to supports and services to ensure that they can

successfully participate in all aspects of the community.

• Communication and Access to Information

Immigrants have increased access to information about available services, cultural

expectations and how to access services and supports to successfully use the system in the

community.

• Host Community

London and Middlesex residents are exposed, educated and engaged in understanding and

accepting diverse traditions, behaviours and experiences of all the cultures that make up the

community.

• Supports for Service Providers Service providers and volunteers have increased access to sustainable funding, information

on supports to collaboration, diversity training and resources to ensure timely, effective and

responsive services for immigrants.

• Advocacy/ Systemic Change

Reduction of systemic barriers (i.e., local, provincial, federal and host community) that

impede immigrants’ ability to successfully engage in the community.

The following table highlights the recommended actions, rationale and mode of delivery for each

overarching outcome.

Overarching

Outcome

Recommended Action Rationale Mode of Delivery

Supports and

Services for

Immigrants

• Increase childcare spots

• Provide affordable housing

• Provide supports for transportation (bus tickets, taxi vouchers)

• Enhanced immigrant mentoring

Immigrants need such

supports to be able to

attend school,

employment programs.

Outreach workers will

help increase awareness

and ways to access

services.

Services will be

coordinated, client

centered. Service

providers will engage in

consultation with the

community, including the

immigrants, and also in

sharing information

among services. Services

15

Overarching

Outcome

Recommended Action Rationale Mode of Delivery

• Provide more neighbourhood based services

• Create a Welcome Centre

• Increase in outreach workers

• Provide supports to navigate services

Navigating system proved

a major barrier to

accessing services,

therefore supports to

navigate the system will

empower them.

A welcoming centre with

current, multilingual

information, that

provides temporary

shelter, will further assist

immigrants in settling in

London and Middlesex.

will constantly review their

plans of services.

Communication

and Access to

Information

• Use the Immigration Portal as a vehicle tool

• Disseminate information on services/supports at natural community locations

• Produce issue specific information in simple language and or multilingual

• Use media to enhance awareness about other cultures

Many immigrants are not

aware of existing

services; such city wide

dissemination process

will assist immigrants to

get the services in a

timely fashion.

Collaboration and

coordination among

services throughout the

sectors and across

sectors. Such

interconnectivity will

result in timely response

to the emerging needs of

the immigrant.

Host Community • Provide education and cultural knowledge to service providers

• Maximize existing community resources and networks

• Use multi media campaigns to create awareness about cultures

• Provide diversity training

Host community needs to

be empowered with

information on cultures

and issues related to

diversity to fully

understand the need as

well as the experience of

immigrants. The

recommended actions

will enhance the

knowledge of the host

community and will

create empathy,

Engaging all stakeholders,

community residents,

government and service

providers that provide

services for immigrants in

the six areas of focus of

the LMLIP and volunteer

organizations.

16

Overarching

Outcome

Recommended Action Rationale Mode of Delivery

understanding and

acceptance.

Supports for

Service

Providers

• Enhance communication among services

• Request for funding to provide supports for frontline staff regarding compassion and fatigue

• Provide professional development for teachers

• Create mediation and reconciliation tools for cross-sectors

Enhanced knowledge of

sectors and enhanced

communication among

service providers will

result in effective

partnerships and

leveraging of existing

services.

Through collaboration

and knowledge of each

service’s programs,

funding requests will

target existing gaps in

services and support

service providers to

respond to call for

proposals.

Availability of funding

may be limited; therefore,

through collaboration

among services, existing

funding may be leveraged

to provide needed

supports to service

providers and/or to adapt

existing resources to

benefit other service

provider.

Service providers working

together to leverage,

partner and support one

another.

Sharing of information

and resources.

Advocacy /

Systemic

Change

The LMLIP will advocate to

effect systemic change in

the following areas:

• Government eligibility and credentials

• Equal access to employment

• Increase funding to support immigrants with different abilities, for educational support and language

In order for system

change to be effected,

advocacy on these issues

will help to remove

barriers to inclusion, to

create awareness of

services and to create

realistic expectations

among immigrant

communities. Current

and realistic information

will help immigrants’

For policy change at the

three levels of

government, the LMLIP

Council will advocate on

behalf of the immigrant

on issues related to

successful integration of

the immigrant in all

aspects of life.

17

Overarching

Outcome

Recommended Action Rationale Mode of Delivery

development services.

• Providing realistic information to prospective immigrants applying in their home country on issues related to employment, health, process of recognition of credentials and available resources.

experience to be less

stressful and more

understanding.

18

Areas of Focus

Individuals from over 100 community organizations, including seven francophone organizations,

forty volunteers and immigrant representatives from six ethno-cultural groups, signed to participate

at the six Sub-councils and Central Council. Appendix B outlines all participating organizations.

PLANNING PROCESS

The planning process included seven meetings for each of the LMLIP six Sub-councils and six

meetings of the Central Council between February and June 2010. Each Sub-council used the

information from the following processes and documents2 to guide the development of strategic

priorities:

• LMLIP Terms of Reference

• Community Capacity and Needs Report which was created in partnership with the Welcoming

Communities Initiative, The University of Western Ontario

• Feedback from November 18, 2009 Community Strategy Meeting

• Feedback from Action Planning Day of February 2, 2010

• Feedback from Community Strategy Meeting, May 26, 2010

The following section highlights the content and work of each Sub-council. Detailed Priorities of each

Sub-council are outlined in Appendix C.

The Education Sub-council includes the following services: English as a Second Language (ESL),

Language Instruction for New Canadians (LINC), elementary, secondary and post-secondary

institutions.

Planning Table Participants Sixteen community organizations, including the two school boards in London and Middlesex, two francophone organizations, an ethnic association, postgraduate institutions and five immigrant representatives participated in the discussions. Outcome Statement

Immigrant learners at all levels (English as a

Second Language, Language Instruction for New

Canadians, elementary, secondary and post-

secondary) have access to timely and

appropriate programs and services.

2 All documents are available on www.welcome.london.ca

Education Sub-council

Education Sub-council Discussion

19

Rationale In order to facilitate access to education for all immigrants regardless of their status and to provide supports to educators, parents and students and to ensure that immigrants and English Language Learners participate fully and successfully in the schools as they develop into global citizens in Canada, the Sub-council identified the needs and put forth its recommendations.

Priorities and Strategic Directions

1. Access to Education

Explore alternative programs such as the Family English as a Second Language programs currently in place in Ottawa. Plan coordination among service providers at Language Instruction for New Canadians levels to streamline existing spots.

Engage funders to be flexible with funding (if funds are not utilized in one site, advocate that they be transferred to another site where there is need).

Increase free childcare/child minding services by requesting more funds from Citizenship and Immigration Canada to purchase 50 seats annually or as per need from licensed daycares to maintain the quality childcare of infants and toddlers.

Engage other funders (Ministry of Citizenship and Immigration Ontario and the City of London) to provide funding for subsidized childcare spots in neighbourhoods.

Explore what is available with regard to subsidy or funds, through the Child and Youth Network. A funding commitment required to create more spots in programs, in addition to the current Bridging programs (business and nursing) serving the needs of the labor market in London and to enable immigrants fulfill upgrading or profession specific education. Map out Literacy services, English as a Second Language services and English as a Second Language literacy services opportunities across the city and identify eligibility criteria for each of the three types of programs. Bring together providers of the three types of programs: Literacy, English as a Second Language and English as a Second Language Literacy (or representatives from each sector) to talk about any service planning issues.

2. Supports for parents, teachers and students

Provide information on the responsibility of both the parents and the school around the necessity of parents interacting with schools by attending school events/meetings and by joining the school council/parent organization. This information needs to be multilingual, reflecting the neighbourhood linguistic needs. Engage the Thames Valley Parent Involvement Committee (TVPIC) to hire part time outreach workers from ethnic groups represented in schools that do not have a Settlement Worker in Schools (SWIS). Encourage parents and community members to provide workshops, training and education to the staff in schools to increase sensitivity and global awareness. For parents, who are illiterate in their first language, create a pool of volunteers who speak different

20

languages and train them to volunteer at events at specific schools, to greet parents, perhaps give them a tour of the school, and introduce them to the teacher(s) of their children. (This will complement the work of the SWIS at the school). Immigrant parents need specific information that relates to the particular school and also ongoing communication with the teacher and administrative staff of their child’s school. Thus a group of volunteers coordinated by a hired staff and Settlement Worker in School will support individual immigrant families and connect with them after the initial settlement process.

Work with unions and the two school boards to make specialized training for teachers of both elementary and secondary schools a requirement of employment to enable teachers to meet the needs of immigrant students in the classroom.

Recommend to the Ontario College of Teachers that ‘Teaching in Multilingual Classrooms’ be

designated a mandatory requirement for certification in Ontario.

Collaborate with The University of Western Ontario and Fanshawe College to provide specific training/Professional Development sessions/courses for in-service teachers about teaching in multilingual classrooms.

Recruit more teachers who represent the background of the students in the school system (i.e., internationally educated/trained teachers). Identify practising teachers who speak a language other than English as these teachers can be an asset in communicating with parents and students from the same language background. Enhance training for teachers teaching multilingual classes by adapting some modules used in the U.S such as (Teaching Limited English Proficient Students (LEP)) or elsewhere in Canada and Ireland. Review current curricula to identify needs and make recommendations based on a review of gaps in the current curricula. Recommend that an independent consultant be hired by service providers working with schools, to review teaching English as a Second Language and English Literacy Development to see how segregation can be reduced and to increase integration with an eye to reducing the psycho-social impact of segregation on English language learners and students who have not had formal education and are in need of an English Literacy Development program.

Promote cross-cultural peer mentoring: SWIS / parents/ teachers/ through the School Council with funding from Thames Valley Parent Involvement Committee (TVPIC). Create events that promote cultural awareness, understanding and respecting each other.

Service providers who run youth programs to request funding from Citizenship and Immigration

Canada to increase programs for youth.

Provide “retreats” for youth of all cultures that promote socializing, especially for those in “buddy” or

“mentor” relationships.

Train mentors, preferably who speak the languages of the students, to work one on one with

students who have little or no English language skills.

Develop community social supports/networks within an identified community where there is need to

help these learners in content subjects. This can be done by hiring a Coordinator for a pool of

volunteer experts in different subjects to assist immigrant students outside school. (Hiring may be

21

done by local agencies or the City of London).

Coordinate the existing homework help clubs in the city by using the Immigration Portal (posting

information on all homework clubs).

Offer classes at various levels, restricted in size, to small groups and structured for reading, writing,

speaking, listening and enhanced language training.

Increase funding for educational support and language development services for students with

special needs.

The Employment Sub-council includes the following programs: mentorship, bridging, job search

programs, credentials assessment, employment and employment supports.

Planning Table Participants Nineteen organizations, including Middlesex County, three francophone service agencies, one ethno-cultural association and seven interested citizens from both immigrant and non-immigrant communities participated in the discussions and planning. Outcome Statement

Immigrants have timely access to a wide range

of employment related supports, including

mentorship, bridging, job search programs,

credential assessment, employment and

employment supports.

Rationale It is acknowledged that a wide variety of employment supports and services exist in London and Middlesex but are not well communicated to service providers and immigrants. It is also noted that a gap exists in the communication among service providers in the sector and such a gap hinders the support of both employers and job seekers in making the employment match.

Priorities and Strategic Directions

1. Communication/ Integration

To ensure that immigrants seeking employment may expect to receive accurate, timely and

consistent information to support them in their job search, the following recommendation have been

put forth:

A common assessment process that will respect the needs of the client.

Employment Sub-council

Employment Sub-council Discussion

22

Appropriate information and timely referral will be undertaken in accordance with the Privacy Act.

Build on existing capacity and link it to www.welcome.london.ca . Use existing networks to enhance

communications amongst services that assist people such as the Employment Sector Council London

and Middlesex (LMIEC) and the Networking for an Inclusive Community.

3. Barriers and technical issues

Advocate for an accessible system that manages the expectations of immigrants and communities

receiving them as it relates to their employment.

Advocate for and delivery of programs/services that contribute to a mutual understanding in the

workplace.

Advocate for universal access to all employment/self-employment programs and services despite

immigration status and source of income.

Support those Pan-Canadian programs and services which encourage immigrants to prepare overseas

prior to emigration through language acquisition and evaluation of professional documents and

certificates.

2. Employer Connections

Enhance the link between immigrants and London Middlesex employers leading to successful

employment, by supporting existing initiatives and by collegially identifying and developing new

strategies.

Continue to support and enhance the following local initiatives:

One to one counseling for immigrants seeking jobs.

Providing training to immigrant job seekers around their transferable skills and Canadian workforce

culture and to employers around the accommodations needed for a diverse workforce.

Support those programs that connect immigrant job seekers to employers, including mentorship,

networking, volunteer work experience placements and internships and Bridge training programs.

Through the LMIEC promote all existing resources available to employers to encourage them to hire

immigrants, including the Skills International database.

Initiate an active collaboration between representatives of the Education Sub-council and the

Employment Sub-council to ensure that occupation specific language training programs are

consistent with current labour market demands.

Ensure that a regular review of available local data market information is conducted in order to

ensure that this information data is conveyed to job-seeking immigrants.

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Recommend on-going support of the Access Centre for Regulated Employment.

Encourage all levels of government to become champions in support of full use of immigrant talents

and skills.

Target employers and advocate for benefit of hiring immigrants and communicate list of employers

receptive to hiring immigrants.

Actively advocate at all levels of government to ensure that adequate resources are available in

London and Middlesex to the community and to ensure that governments work together to avoid

creating duplication of service.

The Health and Wellbeing Sub-council includes but is not limited to, mental health, impact of

trauma/war, access to services, recreation,

nutrition and life skills.

Planning Table Participants Twenty one organizations, including two francophone service agencies, one ethno-cultural association and an interested citizen from the immigrant community participated in the discussions and planning. Outcome Statement

Immigrant health and well-being is supported

through a range of programming including

mental health, impact of trauma/war, access to

services, recreation, nutrition and life skills.

Rationale Ethno cultural communities are vulnerable to mental health and substance use problems due to the pre-migration trauma, economic and social disadvantages, isolation, racism, discrimination and cultural pressures. They are less likely to receive needed care than the general population due to barriers which include language, cultural factors, discrimination, stigma and mistrust of mainstream service providers. Holistic planning is vital for addressing the multilayered needs of immigrants.

Priorities and Strategic Directions

1. Mental Health/Illness and Addiction

Mental health and addiction agencies will learn from and work with people from the various ethno-cultural communities to develop strategies, presentation, and materials to teach the communities about mental health/illness and addiction. Provide culturally sensitive information in various languages and promote language simplification for information in agency brochures.

Health and Wellbeing Sub-council

Health & Wellbeing Sub-council Discussion

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Hire a Social Marketer to develop a multi-media campaign to counter discrimination and stigma against mental health. Utilize outreach workers/programs and build on what exists in the community i.e., expand neighbourhood services, outreach programs. Create screening and assessment tools to assist with early identification of learning difficulties issues in children and also for identifying mental health and addiction issues for adults/youth.3 These tools would be used by mental and physical health care providers. Introduce cultural training to ensure access to counseling services on a continuum: urgent to longer term on a sliding scale. Increase number of counsellors educated and trained in working with survivors of war/trauma and support for them.

Provide funding for ongoing training for trauma counsellors. Provide safe, (confidential and comfortable) spaces, a supportive environment and adopt a holistic approach in addressing needs of immigrants. 2. Supports for Service Providers in Physical and Mental Health Develop and implement cultural sensitivity training for health service providers using the train the

trainer approach.

Hire more qualified diverse staff to meet the needs of immigrants with mental health and or addiction issues. Provide interpreters with medical training language skills in hospitals, health care clinics and social service agencies.

Increase collaboration between medical community and interpreter agencies to improve service. Develop a tool for organizational change for agencies and their staff to provide safe support for frontline workers to prevent and or deal with depression, compassion fatigue etc.

3. Provide Supports for families and individuals in a holistic manner

Case management: Create an independent system navigation support through settlement services

(based on the module of the language benchmark assessment) to help families, individuals to set up

flexible 2-5 year plans and then follow up with them to review the plan: what has been achieved and

what needs to be done.

Create free accessible designated community centres, and areas within neighbourhood where people

of all ages can meet and spend quality time.

Provide health specific brochures in simple language and different languages and make available at

natural points of access, such as supermarkets, faith based organizations.

3 Such tools will include mental and physical health

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Create a platform for immigrants to advocate to service providers and the community at large about

their needs in order to facilitate inclusion and greater understanding and allow for more targeted

collaboration.

Educate the public as to why people come to Canada: facts dispel myths.

4. Physical Health

Professionals: Provide cultural sensitivity education and training for physicians, nurses, dentists and medical/dental students Provide health literacy information in plain and clear language and in different languages.

Utilize internationally medically trained professionals to provide education and preventative programs for various cultural groups and to provide neighbourhood programs / supports.

Advocate for more medical neighbourhood based centres such as the Family Health Team Determine free and accessible neighbourhood based centres where people can gather and decide on events and activities for their neighbourhoods. Fun places where all family members can share information on their cultures, food, music, activities and celebrations etc. (Collaborate with Parks and Recreation and Neighbourhood Community Centres).

Collaborate with faith organizations and schools in neighbourhood to deliver free or affordable recreational activities. Develop criterion/process for immigrants’ groups to access free office/ meeting spaces. Ensure embassies provide accurate information about the unavailability of health coverage for the first 90 days in Canada. Provide Information on buying health insurance for the 90 days period to immigrants off shore.

Provide information on the various medical options and when to use them i.e., walk in clinics, hospitals. Provide patients with available choices when receiving support or assistance (i.e., gender of interpreter or doctor in pamphlets at medical facilities, schools, social services or settlement services).

The Inclusion and Civic Engagement Sub-council includes all social, parental, child and cultural

supports. The group further defined ‘inclusion and civic engagement’. For the detailed definition see

Appendix D.

Planning Table Participants Eighteen community partners, including the francophone community, ethno cultural representatives and seven interested citizens participated in the planning and discussions.

Inclusion & Civic Engagement Sub-council

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Outcome Statement Social, parental, child and cultural supports are

available to ensure that all immigrants are

included and engaged in our community.

Rationale Opportunities for participation create a greater sense of belonging to the community. According to Statistics Canada, studies of life satisfaction among the general population show a positive correlation between social ties and well-being.

Priorities and Strategic Directions

1. To promote skill based engagement at all levels of society, while recognizing that this may not be a linear path

Create culturally informative content for public and local ethnic media in partnership between settlement agencies and the media and other ethno-cultural groups or individuals, in local public media (i.e., newspaper, radio, T.V) which highlights engagement opportunities and provides information in various languages.

Promote neighbourhood based activities and events that will provide opportunities for immigrants to engage and participate in their new community.

Increase outreach to immigrants to encourage volunteerism by providing education and the context of volunteerism in Canada and the benefits.

Encourage London and Middlesex County to explore successful volunteer models (in Greater Toronto Area) which allow immigrants to be placed in various departments in City Hall to gain Canadian experience.

Create opportunities for outreach between schools and immigrant communities.

Encourage a process whereby informal immigrant volunteers can take on decision-making and leadership positions.

Remove barriers to volunteering by: providing bus tickets, volunteer drivers, sharing information about virtual volunteering, hiring new Canadians or immigrants as paid staff to help the organization learn about and value diversity, recruitment of new Canadians on boards, providing diversity training to staff.

Create an environment of trust through the use of awareness campaigns to dispel views of those whose pre-migratory experiences have created a fear and distrust in governments. Provide direct assistance in political mobilization by holding workshops, creating tool kits and identifying leaders within ethno-cultural communities.

Encourage new immigrants to follow current affairs by providing education on the voting system, on candidates and removing barriers to voting (such as transportation).

2. Enhance knowledge amongst host community in engaging immigrants Create a multilayered community based Communication Strategy by approaching both mainstream

Inclusion & Civic Engagement Sub-council Discussion

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and ethnic media to include the voice of newcomers. For example, establish a process that encourages communities to challenge negative media coverage of immigrants by promoting the use of action alerts which notify the community and service providers to write to media outlets which label groups unfairly.

Foster collaboration between settlement services, service providers and community agencies in order to engage more businesses and corporations in creating more opportunities for inclusion and engagement. Beyond one-time contributions, this initiative includes the provision of on-going support for creating a more inclusive and welcoming community through sponsorship of events, organizations, provision of space, job placements/ internships etc. (i.e., Co-op placements, welcome packages and info). Establish a community based media literacy council to educate both immigrants and the wider London and Middlesex community about media. The goal is to create a more inclusive and welcoming community, such as a body/ council of volunteers interested in promoting inclusion and dispelling myths, and combating incidents of racism or discrimination (i.e., writing letters to the editor, etc.). Proliferate cultural diversity training to counter stereotyping, racism and apathy by eliminating barriers to access (cost), use of media, creating incentives to organizations and businesses who participate. Enhance the capacity of local level media sources (i.e., Digital, audio, print & visual newspapers, magazines, TV, radio) by capitalizing on existing resources to better reflect the diversity of the city. Enhance, promote and build on programs that help immigrants develop networks with other immigrants in the communities.

Enhance and build on programs that encourage local community members and immigrants to reach out and connect with one another.

3. Increase access to Shared Space

Adopt recommendations from the report, “Increasing Access to Community Space for Ethno-cultural Groups in London” that was conducted by the Welcoming Cultural Diversity Committee. These include: Permanent facility for ethno-cultural groups through:

• conducting community infrastructure needs assessment to lead the establishment, development and or expansion of space

• establishing a working group to explore the feasibility of implementing a policy designating use by non-profit cultural community organizations as a priority for the allocation of surplus city-owned spaces

• implementing outreach strategies in city owned facilities to engage ethno-cultural groups and encourage them to use available space

• engaging the school boards to promote inclusion and provide welcoming and accessible school space for ethno-cultural groups

• introducing or enhancing diversity training for staff in public and private institutions (libraries, schools, city owned facilities)

• promoting partnerships between ethno-cultural groups, schools, City of London facilities and the private sectors

• waiving and or subsidizing fees • prioritizing access • providing information on affordable insurance, legal processes, understanding lease policies

and agreements

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4. Increase Engagement of Youth Enhance programs that collaborate with settlement and social services to provide opportunities for intergenerational dialogue, orientation to Canadian systems and culture for parents and youth. Collaborate with schools to involve parents and bridge understanding of youth culture (Region of Peel Recommendations) by inviting parent-teacher councils to partner with settlement workers in schools to make an effort to invite/include immigrant parents to engage with schools. Provide access to transportation, interpretation, and childcare. Create safe spaces for youth through better access to recreation (not just schools and services providers) by engaging private organizations in promoting Canadian activities for youth and adults (i.e., Boler Mountain). Promote programs which allow youth to work within their communities, identify issues, and contribute to change. Establish and promote mentorship opportunities by identifying role models, creating culturally sensitive networking opportunities to foster relationships and establish peer mentorship programs in schools supported by appropriate training (this can be a short term goal in the path towards successful settlement and integration).

Remove barriers to social engagement and informal volunteering opportunities for youth at the neighborhood/ their own community level (this can be a medium term goal in the path towards successful settlement and integration).

Engage youth to volunteer with service providers and other community-based/local organizations giving youth a voice and opportunities for empowerment.

Remove barriers to formal volunteering (organized or beaurocratized) in the larger community’s decision making structures such as: advisory committees, working/planning groups, task forces, delegations, and boards of directors in different sectors (social service sector and private sector.

Encourage and promote political involvement (at the ‘governance level) of new Canadian Citizens through a process that begins at the information level before Canadian Citizenship is obtained (this can be a long term goal in the path towards the settlement and integration process).

5. Remove Barriers to Accessing Services

Encourage greater service provider collaboration and communication through better use of existing community resources such as the Immigration Portal.

Form a communication plan with the mandate to review the existing infrastructure and space that could be made available and to make recommendations regarding ways to promote information in culturally accessible ways in as many locations as possible.

Follow up with service providers on the status of discussions with regard to the 211 access number for London which would give immigrants free access to contacts (telephone numbers, addresses etc.). Increase use of existing infrastructure and space to promote information in culturally accessible ways such as tourist centers, bus stops, schools and health centers.

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Promote a neighbourhood, life-course approach to delivering services in a way that brings families together and eliminates barriers. Encourage natural points of access for services and use of informal methods to deliver information and services in order to breakdown stigma. For example, use non threatening activities and consider the role of arts and recreation. Consider barriers, such as cost, transportation, language and stigma in the delivery of all services. Also, ensuring information is presented in a cultural and linguistic appropriate way (example- some newcomers have no concept of what a map or calendar is)4.

The Justice & Protection Services includes the police and preventative services such as criminal

justice, child welfare and other services.

Planning Table Participants Nine community partners, including participants from Probation and Parole, London Police preventative services, ethno-cultural groups and four interested citizens joined in the discussions and planning. Outcome Statement

Immigrants understand the Canadian justice

system and have access to information and

supports related to preventative services such as,

criminal justice, child welfare, and other services.

Rationale Many immigrants report their negative experiences with the criminal justice systems and protection service in their country of origins. Such experience creates a sense of mistrust and fear towards the Canadian system. Building trust and respect is essential in developing and maintaining positive perceptions of the justice system, roles of police, the courts and probation. A preventative approach allows for early referrals to support. This approach acknowledges and builds on existing work in the London community and recognizes that there is a gap in identifying risk factors in new immigrant populations.

Priorities and Strategic Directions

1. Enhance the sense of trust with the Criminal Justice System (including police, the crown,

victim services and legal services) and Community based services for both prevention and

intervention (including children services, violence against women’s services, and advocacy

and resource agencies).

Improve awareness of legal rights and responsibilities in Canada through ongoing outreach to

4 Manual for Successful Engagement Strategies, N Hussein, Childreach, 2009

Justice & Protection Services

Justice & Protection Services Sub-council Discussion

30

immigrants and applying culturally sound approaches.

Adopt or create lesson plans to be used in ESL and LINC classes which discuss issues related to the

Criminal Justice System.

Revisit and build on the processes that facilitate wide distribution of public legal education and information.

Build on existing post crisis interventions services such as Vanier Children’s Services, Children’s Aid Society, Women’s Community House, London Abused Women’s Centre and Changing Ways to ensure provision of timely and immediate interventions that supports the individual and the family and recognizes their pre-migratory experiences, and, at the same time holds perpetrators accountable. Such a response serves to clarify the process and build positive relations. Design a standardized training tool for service providers, which can be adapted to any cultural

sensitivity module, that incorporates cultural understanding, pre-migratory experiences and includes

a response to domestic violence.

2. Enhance education and cultural knowledge amongst service providers, the general

community and across government and non-government systems.

Review existing tools to include cultural appropriate aspects that identify risk factors within families

who are new immigrants.

Update existing referral resources to ensure that it is inclusive of cultural aspects.

Support and promote the use of police liaison officers.

Continue to have community learning forums that are geared at government, non-government and

service providers which help to understand statutes, legislation and directives that relate to

immigrants.

Enhance media representation of immigrants by promoting the positive portrayals of immigrants and

police services which counteracts negative portrayals.

Explore and implement programs that seek to reduce the incidents of hate.

3. Enhance community collaboration and inclusion of alternative solutions between service

providers and across cultural groups

Create an inclusive communication and planning network to identify gaps, needs, coordination,

sharing of information and establish consistent approaches to assessment and planning, particularly

between settlement services and the Criminal Justice System and Protection Services.

Explore the benefits of establishing a Community Police Advisory Committee recommended by the

Welcoming Communities Initiatives report.

Identify and collaborate with faith based organizations, cultural organizations, and key people in the

community by exploring mediation and reconciliation tools and practices.

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Continue to explore successes of partnership models such as the relationship between Changing

Ways and Muslim Resource Centre, where discretion related to cultural implications is considered.

Continue to build and define collaborative case management and service provision models with

individuals and families with co-occurring and complex issues. Currently the London and Middlesex

Children’s Aid Society is working with local immigrant community partners to facilitate culturally

sensitive and specific types of mediation.

Explore and implement programs that target and promote the perception of safety and programs

that target and promote safety for high-risk and vulnerable groups (such as youth).

4. Enhance prevention and supports for immigrants in the Criminal and Justice Services and

Protection Services system

Continue to enhance and implement private and public safety programs for immigrants in initial

orientation to Canada.

The Settlement Sub-council includes interpretation

services, housing, transitional services, information

and referrals.

Planning Table Participants Thirteen community partners, including participants from the francophone services and seven volunteers joined in the discussions and planning. Outcome Statement

Immigrants’ settlement experience is positive and

welcoming, through the availability of interpretation services, housing, transitional services,

information and referrals.

Rationale Apart from the initial settlement issues of getting the social insurance number (SIN) or the Ontario

Health Insurance Plan card (OHIP), immigrants face a variety of logistical challenges. Navigating an

unfamiliar city, finding housing, accessing social supports, information on Canadian laws with regard

to family, parent-child relationship etc., are some of the challenges that face immigrants as they

settle. By enhancing service delivery, through coordinating and partnering with different sectors,

settlement will be comprehensive, welcoming and a positive experience for all immigrants.

Priorities and Strategic Directions

1. Connecting Immigrants to Services

Develop a common information package, across the city and county, with all information related to

Settlement Sub-council

Settlement Sub-council Discussion

32

services in a culturally and linguistically relevant way which includes brochures in different

languages that explain settlement agencies and all the services they provide (such as the Settlement

Workers in Schools, the Library Settlement Partnership etc.).

Provide additional services to immigrant students and their families by broadening the scope of

Settlement Workers in Schools (SWIS) and Library Settlement Partnership (LSP) programs to assist

families and students connect to services.

Improve existing programs which create possibilities for successful immigrants to mentor other

immigrants so that individuals can see the progression from their situation to success. Expand this

to youth in the school system.

Advocate for the enhanced provision of information pre-immigration and post-immigration to

facilitate integration.

Obtain funding to advertise settlement services through various forms of media, including radio,

television, newspapers and ethno cultural festivals/events in various languages.

Enhance and strengthen communication among service providers.

Include immigrants in planning stages in the delivery of services by holding focus groups and

ensuring representation on planning committees and create opportunities for them to provide

feedback on the service.

Promote and coordinate the use of the London & Middlesex Immigration Portal and other existing

tools within our community.

Attract economic class immigrants to settle in London by providing accurate current issue specific information. Utilize the Immigration Portal to market London and Middlesex to potential immigrants. Create a joint reception centre, coordinated by settlement services, which provides up-to-date information and temporary housing for permanent residents for four to six weeks (a service for fixed fee). (Based on the existing model of temporary housing for government assisted refugees and refugee claimants). Advocate with Citizenship and Immigration Canada to extend eligibility of service criteria to include

New Canadians and refugee claimants to access programs that will enhance their education and

employability.

Create a volunteer management position within organizations whereby volunteers, recruited from

both host and immigrant communities, can be trained to provide basic settlement services and

ongoing support and follow-up with immigrants when eligibility criteria restrict serving certain

population, such as new Canadians or refugee claimants.

2. Navigating Systems

Advocate and create opportunities for interpreters to be involved in training and be knowledgeable

on settlement information.

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3. Family Challenges

Provide free and informal counselling services that take into account pre-migratory experiences for

separated families.

Develop a collaborative program between Children’s Aid Society, police, schools and settlement

workers which encourages opportunities for intergenerational discussion, education and activities.

Increase supports and programs for immigrant seniors and youth.

Increase programs for the youth in the summer.

Increase programs for seniors with facilitators who speak their language.

Increase collaboration with Children’s Aid Society, Ontario Early Years Centers and Settlement

services, with an eye on providing parenting workshops to new immigrants in different languages.

Train community leaders of ethno-cultural associations to facilitate parenting workshops.

Promote and enhance existing programs which provide partners and or spouses with the tools and

information on their roles, rights and responsibilities in the community.

4. Housing

Advocate for city planning that advocates to address newcomers’ housing needs as recommended in

the Characteristics of a Welcoming Community Report.

Enhance the capacity of the existing temporary reception housing provided in the city for refugee claimants and Government Assisted Refugees (GARs). Create a joint reception centre, coordinated by all settlement services, (francophone and Anglophone), which provides temporary housing for permanent residents for four to six weeks (a service for fixed fee). Build on workshops that proactively teach individuals their rights and responsibilities and how to

respond in tenant/landlord conflicts.

Create ongoing interactive workshops which educate immigrants on how to manage all aspects of

finances including banking, credit; transition from government sponsorship, taxes, and bill

payments.

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In Conclusion

With the establishment of the LMLIP, our community is further mobilized towards a common goal of

ensuring that immigration is on everyone’s planning agendas.

This plan is just the beginning - a road map for our community’s work yet to come. As we proceed we will be driven by the following:

• Strengthening existing capacities and building on the work of existing networks to plan and coordinate to enhance integrated service delivery

• Utilizing London’s existing Immigration Portal as a means of communication • Coordination and partnering to provide integrative services and thus leverage existing

funding and resources • Transparent communications among services • Engaging the immigrant community in planning and implementation • Regular networking of service providers will enhance knowledge of capacities within sectors

and across sectors and will facilitate the timely response to the emerging needs • Continued setting of priorities and engaging in regular evaluation • Working with partners towards addressing issues of racism and discrimination to achieve

healthy integration of the immigrant The London and Middlesex community will be mindful of comprehensive delivery of services to

better serve the immigrant population. Immigrants are not talent or labor needed to maintain the

economic well-being in future decades, but rather are a healthy infusion that enriches our

community in many ways.

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Appendix A: Terms of Reference London & Middlesex Local Immigration Partnership Council (LMLIPC)

Terms of Reference

INTENT

The London & Middlesex Local Immigrant Partnership Council is the strategic planning body

that will ensure that multiple stakeholders participate in planning and coordinating to

enhance delivery of integration services to all immigrants.5

The Council will develop and implement strategies to facilitate increased access to all services,

especially current services supported by Citizenship and Immigration Canada and the Ministry

of Citizenship and Immigration, Ontario and assist non-settlement service providers and the

community to develop a greater understanding of immigrants’ needs and services.

PRINCIPLES

The work of the Council will be guided by the following principles: • Inclusivity: Our scope will be inclusive of all immigrants in London and Middlesex,

regardless of their immigration status, citizenship, age, gender, health status, sexual orientation and number of years in our community.

• Advocacy: Advocacy for the integration of immigrants (with regard to housing for example). • Collaboration: There is an inherent mutual responsibility between our community and

immigrants. • Diversity: We respect diversity within immigrant communities and build understanding

across immigrant communities and cultures. • Social Justice: We will seek to promote inclusion and civic engagement of all immigrants

and work toward changes to ensure their integration. • Client Centered: The holistic needs of the individual are at the centre of our work. • Empowerment: We will enhance and restore their capacity to live a healthy life and to

enable them to make informed decisions.

AREAS OF FOCUS

It is acknowledged that the following areas of focus are not intended to be distinct from one another but rather are interconnected.

The primary areas of focus for the Council are as follow: • Education - This includes, English as a second language (ESL), Language Instruction for

New Canadians (LINC), elementary, secondary and post-secondary education. • Employment - This includes mentorship, bridging, job search programs, credential

assessment, employment and employment supports.

5 For the purposes of the LMLIP, an immigrant is identified as any individual who defines themselves as an immigrant;

this includes but is not limited to: Canadian Citizens, Permanent Residents, Convention Refugees, Temporary Residents

and individuals with no immigration status.

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• Health and wellbeing - This includes, but is not limited to, mental health, impact of trauma/war, access to services, recreation, nutrition and life skills.

• Inclusion and civic engagement - This includes all social, parental, child and cultural supports.

• Justice and Protection Services - This includes the police and preventative services such as criminal justice, child welfare, and other services.

• Settlement - This includes interpretation services, housing, transitional services, information and referrals.

ANTICIPATED OUTCOMES

Our anticipated outcomes include:

• Improved access to services • Coordinated provision of services • Improved labor market outcomes • Strengthened strategic capacity of municipality on immigration issues • Increased community capacity to respond to emerging needs • Increased community awareness of immigrant integration needs

KEY STAKEHOLDERS

We believe the community at large has a shared responsibility. Among the key stakeholders for

the Council and sub-councils are:

1. Immigrants representing not only their ethno cultural group, but the experience as an immigrant

2. Services i. Education ii. Employment iii. Health and well being iv. Inclusion and civic engagement v. Justice and protective services vi. Settlement

3. Government 4. Faith groups 5. Francophone community

It is noted that other key stakeholders for the Council will include:

� Research Liaison � City of London as Corporation and a planning body � United Way of London & Middlesex representing community development � Funders, as appropriate

GOVERNANCE

The work of the LMLIPC will be guided by a Central Council and six sub-councils representing

our community’s six areas of focus.

A. Central Council

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COMPOSITION6

The Central Council will be comprised of no more than 17 members representing the

following:

1. Chair of each sub-council (6)

2. Equal or greater number of individuals representing the experience of immigrants

noting that immigrant representatives are in addition to those sitting on the sub-council

(6)

3. Research liaison from the Welcoming Communities Initiative, University of Western

Ontario (1)

4. Funders including, but not limited to, Citizenship and Immigration Canada and the

Ministry of Citizenship and Immigration, Ontario

5. Co-chaired by the City of London and United Way of London & Middlesex7

Note: Members from community organizations, including Francophone, will represent the

sector not their individual organizations.

ROLES AND RESPONSIBILITIES

Start Up

1. Confirms their own Terms of Reference

2. Determines their decision making process together

3. Confirms the draft guidelines on conflict of interest

Strategic Plan

4. Ensures that regular meetings are held

5. Reviews reports of sub-councils and provides direction, endorsement and vision

6. Develops the strategic plan, including goals and objectives

7. Updates and monitors the strategic plan

8. Communicates with chairs of the sub-councils on a regular basis to ensure connectivity

Community Involvement

9. Consults with researchers and community on a regular basis to ensure current needs

and gaps are identified

10. Prioritizes based on input from the Action Day and gives direction to sub-councils on

priorities

11. Communicates with the community regarding successes and opportunities for action

6 Voting members and non voting members to be determined by the Council

7 As co-chairs of the Welcoming Cultural Diversity initiative and the co-chairs for the LIP advisory committee to date, it is

recommended that the City of London and United Way of London & Middlesex continue to act as co-chairs for the

Council for the first year to ensure continuity. Their roles are as community development partners, not as funders, and

the partnership between the two represents a strategic innovation to ensure both government and non-profit shared

leadership in London and Middlesex.

38

Advice and Advocacy

12. Advocates on immigrant issues on behalf of the community

13. Advises on needs and gaps to funders and policymakers

B. Sub-councils

Sub-councils will represent each of the six areas of focus: education, employment, health

and well being, inclusion and civic engagement, justice and protection services and

settlement.

COMPOSITION

Each sub-council will be inclusive and open to anyone, including volunteers, with an interest

in the area.

1. Members from established councils and networks must be included

2. Individuals from community organizations including ethno-cultural organizations, with

experience, knowledge and skill related to the area of focus

3. Minimum of one immigrant at each sub-council

4. Representatives from each key stakeholder group

ROLES AND RESPONSIBILITES

Start up

1. Reviews, confirms its Terms of Reference recommended by the Central Council

2. Determines the group’s chair and vice-chair

3. Appoints the Chair as representative to the Central Council

Strategic Plan

4. Develops the thematic strategy for the area of focus

5. Makes recommendations to Central Council

6. Consults with researchers on the issue related to the area of focus and communicates

with Central Council

7. Shares best practices between Sub-councils

Advice and Advocacy

8. In conjunction with the Central Council advocates and speaks on behalf of the specific

issue it represents

CONFLICT OF INTEREST GUIDELINES

All members represent the issue and not their organizations. Nevertheless, conflict of interest

may arise during the process of assessment or decision taking. Therefore all members are

required to comply by the following guidelines:

a. All members of the committee will act in a manner so scrupulous that the council’s recommendations will withstand the closest public scrutiny.

39

b. Members should declare the conflict of interest if the outcome of the decision and or

assessment is benefiting their organization, directly or indirectly. If a proposal pertaining to the member’s agency is assessed, the member should refrain from attending the meeting.

c. Members should ensure that conflict does not exist or appear to exist between their

private interests and their duties as a member of the council. d. Members should disclose any areas of conflict prior to becoming council members and

should continue to disclose any potential areas of conflict that may arise later. e. Members remove themselves from any assessment where a member of a family or close

acquaintance may benefit from. f. It is understood that, given the compositions of council and sub-councils and the need

to have members with certain expertise, potential conflicts will arise. When a potential conflict does arise, the member shall immediately advise the council of the conflict, refrain from discussing with any other member of the council the matter with respect to which he / she has a conflict and refrain from voting with respect thereto. The member should excuse himself / herself from the council while the matter that gave rise to the conflict is under consideration.

TIMELINES & MEMBERSHIP FORMATION FOR COUNCIL AND SUBCOUNCILS

Membership formation is based on the principle of inclusivity and will be open to any

individual, group or organization with an interest in immigrant issues in London and

Middlesex. The membership process for the Council and Sub-councils will be as follows:

1. No later than December 18, 2009, the Project Advisory Committee will develop and

issue an Expression of Interest (EOI) to be sent out to the community. There will be a

broad distribution of submission of EOI through emails to existing networks, ethno-

cultural groups, faith groups and advertisement in local media and the Immigration

Portal website. The EOI will detail time commitment8, objectives and roles for the Central

Council and Sub-councils.

2. All interested parties will submit their response to the project advisory committee, in

care of the Project Coordinator, no later than January 18, 2010.

All interested parties are encouraged to attend the Community Action Day, scheduled

for February 2, 2010. If any individual with interest is unable to attend the Action Day,

they can still submit their request to the Partnership Council (that will be formed on

Action Day), by indicating their area of interest, expertise and knowledge.

On Action Day Feb 2, 2010:

1. Individuals will self-select the sub-council that aligns with their interest and expertise.

8 One year or staggered term

40

2. Each sub-council will select its chair and co-chair, and determine the members from the

immigrant community.

3. The London Middlesex Local Immigration Partnership Council, composed of a central

council and six sub-councils, is struck.

4. LMLIPC members will meet biweekly from February 2 to the end of March, with the goal

of confirming a local strategic plan no later than March 31, 2010.9

9 This may be extended dependent on contract discussions with Citizenship and Immigration Canada

Funded by: Co-led by:

41

Appendix B: Participating Organizations & Associations

• Access Centre for Regulated Employment

• ACFO de London-Sarnia • Across Languages • Afghan Social Committee of London • AIDS Committee of London • Anago • Azeri Women’s Group • Brazilian Women of London • Canadian Arab Society • Canadian Council of Muslim Women • Canadian Latin American Association • Canadian Liver Foundation • Canadian Mental Health Association • Canadian Palestinian Association • Carrefour des Femmes du Sud-Ouest de

l’Ontario • Centre communautaire Régional de

London • Centre for Addiction & Mental Health • Changing Ways • Childminding, Monitoring, Advisory &

Support • Childreach Centre • Children’s Aid Society of London &

Middlesex • Chinese Canadian National Council

(London Chapter) • Citizenship and Immigration Canada • City of London • Collège Boréal

• Community Living London • County of Middlesex • Crouch Neighbourhood Resource Centre • Daya Counselling Centre • Elgin, Middlesex, Oxford Local Training

Board • Ethnocultural Council of London • Family Networks • Family Service Thames Valley • Fanshawe College • Glen Cairn Community Resource Centre • Goodwill Industries • Hospice of London • Hutton House • John Howard Society of London &

District • Kala Manjari • La Jornada Spanish Journal News • Leads Employment Services

• Life Resource Centre • Literacy Link South Central • London Arts Council • London Children’s Connections • London Community Foundation • London Community Resource Centre • London Cross Cultural Learner Centre • London District Catholic School Board • London Employment Help Centre • London Health Sciences Centre • London Heritage Council • London Intercommunity Health Centre • London Interfaith Refugee Sponsorship

Alliance • London Muslim Mosque • London Police Service • London Public Library • London Regional Children’s Museum • London West NDP • London Middlesex Immigrant

Employment Council • LUSO Community Services • Magazine Latino • Merrymount Children’s Centre • Middle Eastern Women’s Association • Middlesex-London Health Unit • Ministry of Community Safety and

Correctional Services, Probation and Parole

• Muslim Resource Centre for Social Support and Integration

• Networking for an Inclusive Community • North Park Community Church • North West London Resource Centre • Ontario Early Years Centres • Ontario March of Dimes • Ontario Ministry of Citizenship and

Immigration • Ontario Trillium Foundation • Over 55 Inc. • Pathways Skill Development • Pillar Non-Profit • Platinum Leadership Inc. • Portuguese Congress • Regroupement Multiculturel

Francophone de London • Réseau de soutien à l’immigration

francophone de la région Centre-Sud-Ouest de l’Ontario

• Réseau franco-santé du Sud de l'Ontario

42

• Rotholme Women’s and Family’s Shelter • Scouts Canada • Sexual Assault Centre London • Somali Association of London • South London Neighbourhood Resource

Centre • Sure Start Children’s Centre (Wales, UK) • Thames Valley District School Board • The Canadian Iraqi House (London

Chapter) • The University of Western Ontario • United Way of London & Middlesex • Vanier Children’s Services • Welcoming Communities Initiative, The

University of Western Ontario • Wheable Employment Centre • WIL Employment Connections • Women’s Community House • YMCA of Western Ontario • Youth Opportunities Unlimited

43

Appendix C: Detailed Priorities for Each Sub-Council

EDUCATION SUB-COUNCIL PRIORITY SETTING TEMPLATE

1

0 E

ng

ag

em

en

t S

tra

teg

ies

for

Div

ers

e C

ult

ura

l C

om

mu

nit

ies,

Ye

ar

On

e P

rog

ress

Re

po

rt,

Ch

ild

rea

ch,

Lon

do

n O

nta

rio

Pri

ori

ty

Str

ate

gy

R

ati

on

ale

T

ime

lin

es

1.

Acc

ess

to

Ed

uca

tio

n:

Ou

r p

rio

rity

is

to f

aci

lita

te a

cce

ss t

o

ed

uca

tio

n f

or

all

im

mig

ran

ts,

reg

ard

less

of

the

ir s

tatu

s.

1.

Ch

ild

care

/ch

ild

min

din

g

1.a

Lim

ite

d n

um

be

r o

f

chil

dm

ind

ing

/ch

ild

care

sp

ots

1.b

. Li

mit

ed

acc

ess

to

aff

ord

ab

le

chil

dca

re t

o s

tud

en

ts p

urs

uin

g h

igh

er

ed

uca

tio

n

Ne

ed

to

in

cre

ase

fre

e c

hil

d c

are

/ch

ild

min

din

g s

erv

ice

s b

y r

eq

ue

stin

g m

ore

fun

ds

fro

m C

itiz

en

ship

an

d I

mm

igra

tio

n

Ca

na

da

to

:

a.

Co

lla

bo

rate

wit

h l

ice

nse

d

da

yca

res

an

d n

eg

oti

ate

to

pu

rch

ase

se

ats

to

ma

inta

in

qu

ali

ty c

hil

dca

re (

50

se

ats

an

nu

all

y f

or

bo

th in

fan

ts a

nd

tod

dle

rs)

b.

En

ga

ge

oth

er

fun

de

rs (

Min

istr

y

of

Cit

ize

nsh

ip a

nd

Im

mig

rati

on

On

tari

o a

nd

th

e C

ity

of

Lon

do

n)

to p

rovi

de

fu

nd

ing

fo

r

sub

sid

ize

d c

hil

dca

re s

po

ts i

n

ne

igh

bo

urh

oo

ds.

c.

Exp

lore

wh

at

is a

vail

ab

le w

ith

reg

ard

to

su

bsi

dy

or

fun

ds,

thro

ug

h t

he

Ch

ild

an

d Y

ou

th

In a

re

cen

t st

ud

y i

n L

on

do

n,

58

% p

erc

en

t

of

wo

me

n i

nte

rvie

we

d i

nd

ica

ted

ava

ila

bil

ity

of

chil

dca

re /

chil

d m

ind

ing

spa

ces

as

a b

arr

ier

to t

he

ir p

art

icip

ati

on

in a

ny

str

uct

ure

d p

rog

ram

.10 I

n o

rde

r fo

r

wo

me

n t

o a

cce

ss l

an

gu

ag

e t

rain

ing

, ch

ild

care

an

d o

r ch

ild

min

din

g s

pa

ces

are

ne

ed

ed

.

Lack

of

En

gli

sh l

an

gu

ag

e s

kil

l

ma

ke

s th

em

mo

re v

uln

era

ble

, d

ep

en

de

nt

an

d g

rea

tly

im

pe

de

s th

eir

in

teg

rati

on

into

th

e c

om

mu

nit

y a

t la

rge

. L

imit

ed

an

d

rest

rict

ed

ch

ild

ca

re/

chil

d m

ind

ing

spa

ces

resu

lt i

n a

hu

ge

lo

ss o

f p

ote

nti

al

for

the

cit

y a

nd

a h

ug

e l

oss

of

op

po

rtu

nit

y f

or

the

in

div

idu

als

-bo

th

mo

the

rs a

nd

ch

ild

ren

.

Th

e c

hil

dre

n m

iss

ou

t o

n t

he

op

po

rtu

nit

y

to l

ea

rn E

ng

lish

, so

cia

lize

an

d t

o p

rep

are

to s

ucc

ess

full

y e

nte

r th

e e

lem

en

tary

On

go

ing

44

Ne

two

rk.

d.

Exp

lore

alt

ern

ati

ve p

rog

ram

s

such

as

the

Fa

mil

y E

ng

lish

as

a

Se

con

d L

an

gu

ag

e p

rog

ram

s

curr

en

tly

in

pla

ce i

n O

tta

wa

.

e.

Pla

n c

oo

rdin

ati

on

am

on

g

serv

ice

pro

vid

ers

at

Lan

gu

ag

e

Inst

ruct

ion

fo

r N

ew

Ca

na

dia

ns

lev

els

to

str

ea

mli

ne

exi

stin

g

spo

ts.

f.

En

ga

ge

fu

nd

ers

to

be

fle

xib

le

wit

h f

un

din

g (

if f

un

ds

are

no

t

uti

lize

d i

n o

ne

sit

e,

ad

voca

te

tha

t th

ey

be

tra

nsf

err

ed

to

an

oth

er

site

wh

ere

th

ere

is

ne

ed

).

sch

oo

l sy

ste

m.

Cu

rre

ntl

y,

the

re a

re c

lose

to

50

imm

igra

nts

wa

itin

g f

or

chil

d m

ind

ing

in

Lan

gu

ag

e I

nst

ruct

ion

fo

r N

ew

Ca

na

dia

ns

(LIN

C)

an

d a

n e

qu

al

nu

mb

er

wa

itin

g f

or

aff

ord

ab

le,

lice

nse

d d

ay

care

. T

he

ma

jori

ty o

f th

ese

are

yo

un

g m

oth

ers

wh

o

are

no

t a

ble

to

att

en

d E

ng

lish

as

a

Se

con

d L

an

gu

ag

e (

ES

L),

LIN

C a

nd

oth

er

tra

inin

g.

2.

Sta

tus

an

d E

lig

ibil

ity

2.

Cit

ize

nsh

ip a

nd

Im

mig

rati

on

Ca

na

da

to p

rovi

de

fu

nd

ing

to

ext

en

d a

nd

exp

an

d e

xist

ing

eli

gib

ilit

y c

rite

ria

to

incl

ud

e r

efu

ge

e c

laim

an

ts a

nd

ne

w

Ca

na

dia

n c

itiz

en

s to

en

ab

le t

he

se

gro

up

s to

acc

ess

pro

gra

ms

tha

t w

ill

en

ha

nce

th

eir

ed

uca

tio

n a

nd

em

plo

ya

bil

ity

2.

Sta

tus

an

d e

lig

ibil

ity

fo

r b

oth

re

fug

ee

cla

ima

nts

an

d n

ew

Ca

na

dia

ns

imp

act

s

the

fa

mil

y a

nd

in

tu

rn t

he

co

mm

un

ity

.

Acc

ord

ing

to

Sta

ts C

an

ad

a L

on

do

n

rece

ive

s a

ve

ry h

igh

nu

mb

er

of

refu

ge

es

an

d p

erm

an

en

t re

sid

en

ts.

Acc

ord

ing

to

Ce

nsu

s C

an

ad

a 2

00

6,

19

.31

% o

f Lo

nd

on

’s

po

pu

lati

on

is

ma

de

up

of

imm

igra

nts

. A

fair

pe

rce

nta

ge

of

the

re

fug

ee

cla

ima

nts

rece

ive

po

siti

ve

de

term

ina

tio

n h

ea

rin

gs;

he

nce

fro

m a

pro

act

ive

ap

pro

ach

,

refu

ge

e c

laim

an

ts n

ee

d t

o b

e e

lig

ible

fo

r

pro

gra

ms

tha

t w

ill

en

ha

nce

th

eir

con

trib

uti

on

s to

th

e e

con

om

y a

nd

th

e

Lon

do

n,

lik

e a

ll c

itie

s in

Ca

na

da

, w

ill

con

tin

ue

to

re

ceiv

e i

mm

igra

nts

an

d t

he

ne

ed

is t

o e

mp

ow

er

the

se i

mm

igra

nts

to

be

com

e

act

ive

pa

rtic

ipa

tin

g m

em

be

rs i

n o

ur

soci

ety

;

the

refo

re,

the

ne

ed

fo

r th

is f

un

din

g i

s

on

go

ing

.

45

3.

Re

cog

nit

ion

of

Inte

rna

tio

na

lly

Tra

ine

d I

nd

ivid

ua

ls (

ITIs

),

tra

inin

g a

nd

up

gra

din

g

-

Eva

lua

tio

n,

Ap

pli

cati

on

info

rma

tio

n a

nd

ass

ista

nce

be

un

de

rta

ke

n f

or

all

po

ten

tia

l

pu

rpo

ses

at

on

e

tim

e r

esu

ltin

g i

n

on

e r

ep

osi

tory

of

sou

rce

ve

rifi

ed

do

cum

en

ts.

Th

is

can

be

ach

iev

ed

by

ad

ap

tin

g t

he

mo

de

l o

f th

e

Ph

ysi

cia

n

Cre

de

nti

als

Re

gis

try

of

com

mu

nit

y.

Ne

w C

an

ad

ian

s a

lso

fa

ll u

nd

er

this

cate

go

ry.

Wh

en

pe

rma

ne

nt

resi

de

nts

be

com

e c

itiz

en

s, t

he

y l

ose

th

e a

dva

nta

ge

of

acc

ess

to

th

e f

ed

era

lly

fu

nd

ed

pro

gra

ms

me

nti

on

ed

. T

his

im

pa

cts

ne

w

Ca

na

dia

ns

in m

an

y w

ay

s. F

or

tho

se w

ith

lim

ite

d i

nco

me

, w

ith

no

acc

ess

to

a

veh

icle

an

d i

na

bil

ity

to

pa

y fo

r d

ay

ca

re,

it b

eco

me

s im

po

ssib

le f

or

this

po

pu

lati

on

to c

on

tin

ue

th

eir

En

gli

sh l

an

gu

ag

e

lea

rnin

g.

Th

e r

esu

lt i

s a

ho

st o

f p

rob

lem

s

for

the

fa

mil

y a

nd

th

e c

om

mu

nit

y a

t

larg

e.

3.

Th

e p

roce

ss o

f a

sse

ssm

en

t o

f fo

reig

n

cre

de

nti

als

is

tim

e c

on

sum

ing

. O

ur

pri

ori

ty i

s to

en

sure

th

at

fore

ign

cre

de

nti

al

reco

gn

itio

n b

e s

tre

am

lin

ed

so

tha

t n

ew

com

ers

ma

y e

xpe

ct t

o v

eri

fy

cre

de

nti

als

fo

r m

ult

iple

pu

rpo

ses

incl

ud

ing

: e

du

cati

on

, e

mp

loy

me

nt

an

d

lice

nsi

ng

.

Ed

uca

tio

n a

rou

nd

th

e w

orl

d i

s d

iffe

ren

t

an

d n

ew

com

ers

oft

en

be

ne

fit

fro

m

On

tari

o s

pe

cifi

c tr

ain

ing

th

at

en

ha

nce

s

kn

ow

led

ge

an

d e

mp

loy

ab

ilit

y.

Ne

wco

me

rs a

re a

ll t

oo

oft

en

un

ab

le t

o

acc

ess

th

e v

ery

bri

dg

ing

tra

inin

g a

nd

ed

uca

tio

n t

ha

t th

ey

are

dir

ect

ed

to

ob

tain

be

cau

se t

he

off

eri

ng

is

on

ly

ava

ila

ble

in

ma

jor

urb

an

ce

ntr

es

(GT

A).

Ad

voca

te w

ith

Cit

ize

nsh

ip a

nd

Im

mig

rati

on

Ca

na

da

to

ext

en

d e

lig

ibil

ity

of

serv

ice

cri

teri

a

to i

ncl

ud

e N

ew

Ca

na

dia

ns

On

go

ing

(b

ase

d o

n t

he

mo

de

l o

f th

e

Ph

ysi

cia

n C

red

en

tia

ls R

eg

istr

y o

f C

an

ad

a

(PC

RC

)

46

Ca

na

da

-PC

RC

an

d

wil

l re

sult

in

all

org

an

iza

tio

ns

acc

ep

tin

g l

eg

all

y

no

tari

zed

tru

e

cop

ies

of

ori

gin

al,

de

tail

ed

an

d

sou

rce

ve

rifi

ed

eva

lua

tio

n

rep

ort

s.

-

Ma

ny

im

mig

ran

ts

mu

st f

ulf

ill

up

gra

din

g o

r

pro

fess

ion

spe

cifi

c

ed

uca

tio

n.

Th

is

req

uir

ed

aca

de

mic

tra

inin

g

is p

rovi

de

d i

n t

he

form

of

bri

dg

ing

pro

gra

ms

tha

t

cou

ld b

e o

ffe

red

by

lo

cal

com

mu

nit

y

coll

eg

es

an

d

un

ive

rsit

ies.

A

fun

din

g

com

mit

me

nt

wo

uld

be

req

uir

ed

to

cre

ate

mo

re s

po

ts i

n

pro

gra

ms,

in

Acc

ess

ing

th

is e

du

cati

on

wo

uld

exp

ed

ite

ne

wco

me

rs t

o t

he

ir c

ho

sen

pro

fess

ion

.

Th

is a

ctio

n w

ou

ld b

en

efi

t b

oth

th

e

ind

ivid

ua

l a

nd

co

mm

un

ity

.

Th

ere

is

ge

ne

ral

acc

ep

tan

ce t

ha

t

imm

igra

nts

wil

l b

e e

xpe

cte

d t

o v

eri

fy

fore

ign

aca

de

mic

cre

de

nti

als

; h

ow

ev

er,

ma

ny

ne

wco

me

rs a

re c

urr

en

tly

be

ing

dir

ect

ed

to

pro

vid

e v

eri

fica

tio

n t

o s

uit

dif

fere

nt

ne

ed

s: s

urv

iva

l e

mp

loy

me

nt,

em

plo

ym

en

t co

mm

en

sura

te w

ith

ed

uca

tio

n a

nd

exp

eri

en

ce,

po

st

seco

nd

ary

/ g

rad

ua

te e

du

cati

on

an

d

reg

ula

tory

au

tho

riti

es.

Th

ere

are

dif

fere

nt

eva

lua

tio

ns

wit

h

dif

feri

ng

le

vels

of

de

tail

in

th

ese

eva

lua

tio

ns.

Co

nse

qu

en

tly

ne

wco

me

rs

en

d u

p m

ak

ing

mu

ltip

le a

pp

lica

tio

ns

ove

r

tim

e.

A ‘

on

e s

top

sh

op

pin

g’

eva

lua

tio

n

serv

ice

wit

h t

he

hig

he

st d

eg

ree

of

reli

ab

ilit

y a

nd

scr

uti

ny

wo

uld

se

rve

th

e

ne

wco

me

r in

mu

ltip

le w

ay

s.

Ou

r p

rio

rity

is

to e

nsu

re t

ha

t im

mig

ran

ts

see

kin

g a

cad

em

ic o

r p

rofe

ssio

n-s

pe

cifi

c

up

gra

din

g r

ece

ive

it

loca

lly

. T

he

re i

s

curr

en

tly

lim

ite

d a

vail

ab

ilit

y i

n t

rain

ing

an

d b

rid

gin

g p

rog

ram

s.

A

com

pre

he

nsi

ve

off

eri

ng

of

bri

dg

ing

pro

gra

ms

is n

ee

de

d f

or

vari

ou

s tr

ad

es

an

d r

eg

ula

ted

pro

fess

ion

s.

On

go

ing

47

ad

dit

ion

to

th

e

curr

en

t b

rid

gin

g

pro

gra

ms

(Bu

sin

ess

an

d

Nu

rsin

g)

serv

ing

the

ne

ed

s o

f th

e

lab

or

ma

rke

t in

Lon

do

n.

4.

Cla

rity

be

twe

en

ES

L a

nd

lit

era

cy.

Th

is i

s b

oth

a g

ap

an

d a

pri

ori

ty

be

cau

se t

he

la

ck o

f cl

ari

ty

aff

ect

s im

mig

ran

ts.

Th

ere

are

lite

racy

se

rvic

es,

ES

L se

rvic

es

an

d E

SL

lite

racy

se

rvic

es

in

Lon

do

n/M

idd

lese

x, f

un

de

d b

y

dif

fere

nt

Min

istr

ies.

As

a r

esu

lt,

the

in

terp

reta

tio

n o

f e

lig

ibil

ity

crit

eri

a f

or

the

se p

rog

ram

s in

no

t co

nsi

ste

nt

an

d c

lie

nts

ca

n

fall

th

rou

gh

th

e g

ap

s. A

s th

e

thre

e a

rea

s o

f se

rvic

e h

av

e n

ot

en

ga

ge

d t

og

eth

er

in s

erv

ice

pla

nn

ing

be

fore

th

is t

ime

, th

ere

ha

ve b

ee

n n

o o

pp

ort

un

itie

s to

ide

nti

fy a

nd

se

rvic

e t

he

se g

ap

s.

Lea

rn f

rom

oth

er

juri

sdic

tio

ns.

-

Ma

p o

ut

Lite

racy

se

rvic

es,

En

gli

sh

as

a S

eco

nd

La

ng

ua

ge

se

rvic

es

an

d

En

gli

sh a

s a

Se

con

d L

an

gu

ag

e

lite

racy

se

rvic

es,

op

po

rtu

nit

ies

acr

oss

th

e c

ity

.

-

Ide

nti

fy e

lig

ibil

ity

cri

teri

a f

or

ea

ch

of

the

th

ree

ty

pe

s o

f p

rog

ram

s.

-

Bri

ng

to

ge

the

r p

rov

ide

rs o

f th

e

thre

e t

yp

es

of

pro

gra

ms:

lit

era

cy,

ES

L a

nd

ES

L li

tera

cy (

or

rep

rese

nta

tiv

es

fro

m e

ach

se

cto

r)

to t

alk

ab

ou

t a

ny

se

rvic

e p

lan

nin

g

issu

es.

-

Lon

do

n/M

idd

lese

x is

no

t th

e o

nly

ge

og

rap

hic

are

a w

ith

th

is r

an

ge

of

serv

ice

s o

r sh

ad

es

of

gre

y b

etw

ee

n

pro

vin

cia

l p

rog

ram

s.

Kit

che

ne

r/W

ate

rlo

o h

as

a p

roje

ct

aim

ed

at

ide

nti

fyin

g t

he

sh

ad

es

of

gre

y a

nd

we

ca

n l

ea

rn f

rom

its

pro

ject

.

-

Kn

ow

ing

wh

ere

all

th

ese

pro

gra

ms

are

(a

t a

gla

nce

) w

ill

he

lp p

eo

ple

to

ma

ke

in

form

ed

re

ferr

als

.

-

Kn

ow

ing

“w

ho

” to

re

fer

is j

ust

as

imp

ort

an

t a

s k

no

win

g “

wh

ere

” to

refe

r.

Th

ere

ma

y b

e a

ne

ed

fo

r se

rvic

es

tha

t

do

n’t

cu

rre

ntl

y e

xist

th

at

req

uir

e t

wo

min

istr

ies

or

two

se

cto

rs t

o c

oll

ab

ora

tive

to m

ee

t cl

ien

t n

ee

ds.

-

Th

e K

/W p

roje

ct w

ill

win

d u

p b

y A

ug

ust

31

st,

20

10

, so

we

ca

n u

se t

he

re

po

rt

fro

m t

he

pro

ject

to

in

form

ou

r o

wn

loca

l p

rog

ress

.

-

Lite

racy

pro

gra

ms

ha

ve r

ece

ntl

y

ma

pp

ed

th

eir

se

rvic

es

wit

h t

he

he

lp o

f

the

Cit

y o

f Lo

nd

on

(O

W).

We

co

uld

use

the

sa

me

ma

p a

nd

ad

d E

SL

an

d E

SL

Lite

racy

to

it.

Tim

efr

am

e:

Au

gu

st 3

1st

,

20

10

.

-

Use

th

e p

roje

ct f

rom

K/W

as

a s

tart

ing

po

int.

Bri

ng

to

ge

the

r p

rovi

de

rs f

rom

lite

racy

, E

SL,

an

d E

SL

lite

racy

fo

r a

n

info

rma

tio

n-s

ha

rin

g f

oru

m t

o d

ete

rmin

e

if l

oca

lly

we

ag

ree

on

th

e e

lig

ibil

ity

crit

eri

a d

iscu

sse

d i

n K

/W.

Tim

eli

ne

–

Oct

ob

er/

No

ve

mb

er,

20

10

.

-

Ha

ve a

pla

nn

ing

se

ssio

n i

n F

eb

rua

ry,

48

20

11

.

2.

Su

pp

ort

s:

Ou

r p

rio

rity

is

to p

rov

ide

su

pp

ort

s to

ed

uca

tors

, p

are

nts

an

d s

tud

en

ts t

o

en

sure

th

at

imm

igra

nts

an

d E

ng

lish

Lan

gu

ag

e L

ea

rne

rs a

re a

ble

to

pa

rtic

ipa

te f

ull

y a

nd

su

cce

ssfu

lly

in

ou

r

sch

oo

ls a

s th

ey

de

ve

lop

in

to g

lob

al

citi

zen

s in

Ca

na

da

.

1.

Pa

ren

ts

Re

lati

on

ship

be

twe

en

pa

ren

ts a

nd

sch

oo

ls

1.

Pro

vid

e i

nfo

rma

tio

n o

n t

he

resp

on

sib

ilit

y o

f b

oth

th

e p

are

nts

an

d

the

sch

oo

l a

rou

nd

th

e n

ece

ssit

y o

f

pa

ren

ts i

nte

ract

ing

wit

h s

cho

ols

by

att

en

din

g s

cho

ol

ev

en

ts/m

ee

tin

gs

an

d

by

jo

inin

g t

he

sch

oo

l co

un

cil/

pa

ren

t

org

an

iza

tio

n.

Th

is i

nfo

rma

tio

n n

ee

ds

to

be

mu

ltil

ing

ua

l, r

efl

ect

ing

th

e

ne

igh

bo

urh

oo

d l

ing

uis

tic

ne

ed

s.

En

ga

ge

the

Th

am

es

Va

lle

y P

are

nt

Inv

olv

em

en

t

Co

mm

itte

e (

TV

PIC

) to

hir

e p

art

tim

e

ou

tre

ach

wo

rke

rs f

rom

eth

nic

gro

up

s

rep

rese

nte

d i

n s

cho

ols

th

at

do

no

t h

ave

a S

ett

lem

en

t W

ork

er

in S

cho

ols

(S

WIS

)

Pa

ren

ts a

nd

co

mm

un

ity

me

mb

ers

wil

l

thu

s b

e e

mp

ow

ere

d a

nd

en

cou

rag

ed

to

pro

vid

e w

ork

sho

ps,

tra

inin

g a

nd

ed

uca

tio

n t

o t

he

sta

ff i

n s

cho

ols

to

incr

ea

se s

en

siti

vity

an

d g

lob

al

aw

are

ne

ss.

Fo

r p

are

nts

wh

o a

re i

llit

era

te i

n t

he

ir

firs

t la

ng

ua

ge

, cr

ea

te a

po

ol

of

volu

nte

ers

wh

o s

pe

ak

dif

fere

nt

lan

gu

ag

es

an

d t

rain

th

em

to

vo

lun

tee

r

at

eve

nts

at

spe

cifi

c sc

ho

ols

, to

gre

et

pa

ren

ts,

pe

rha

ps

giv

e t

he

m a

to

ur

of

the

sch

oo

l, a

nd

in

tro

du

ce t

he

m t

o t

he

tea

che

r(s)

of

the

ir c

hil

dre

n.

(T

his

wil

l

Acc

ord

ing

to

re

sea

rch

ers

, p

are

nt

invo

lve

me

nt

pla

ys

a s

ign

ific

an

t ro

le i

n t

he

aca

de

mic

ach

iev

em

en

t a

nd

su

cce

ss o

f

stu

de

nts

(A

sch

er,

19

88

). P

are

nts

are

th

e

firs

t te

ach

ers

of

the

ir c

hil

dre

n a

nd

th

eir

em

po

we

rme

nt

is c

ruci

al

in t

he

le

arn

ing

pro

cess

. T

hu

s o

ur

pri

ori

ty i

s to

en

sure

th

at

pa

ren

ts a

re w

ell

in

form

ed

, re

spe

cte

d a

nd

act

ive

ly i

nvo

lve

d i

n t

he

le

arn

ing

pro

cess

.

Pa

ren

ts a

sk a

bo

ut

an

d w

an

t to

kn

ow

mo

re

ab

ou

t th

e “

Ca

na

dia

n”

pe

rsp

ect

ive

of

pa

ren

tin

g-m

ore

kn

ow

led

ge

he

lps

the

m t

o

ma

ke

de

cisi

on

s to

su

pp

ort

in

teg

rati

on

,

incl

ud

ing

wh

at

ha

pp

en

s w

ith

in t

he

ed

uca

tio

n s

yst

em

.

Pa

ren

ts w

an

t a

nd

ne

ed

ed

uca

tio

n a

bo

ut

Ca

na

dia

n c

ult

ure

an

d C

an

ad

ian

yo

uth

so

tha

t th

ey

ca

n b

ett

er

sup

po

rt t

he

ir

chil

dre

n’s

in

teg

rati

on

.

All

sta

ff,

no

t ju

st t

ea

che

rs,

inte

ract

wit

h

pa

ren

ts a

nd

in

div

idu

al

inte

ract

ion

s ca

n

ha

ve g

rea

t im

pa

ct,

po

siti

ve

or

ne

ga

tive

.

On

go

ing

49

2.T

ea

che

rs

2.a

R

eq

uir

em

en

t to

pa

rtic

ipa

te i

n

ava

ila

ble

tra

inin

gs

/wo

rksh

op

s o

n

div

ers

ity

an

d i

ncl

usi

on

2.b

Sp

eci

ali

zed

/ re

qu

ire

d t

rain

ing

fo

r

ele

me

nta

ry a

nd

se

con

da

ry s

cho

ol

tea

che

rs i

n m

ee

tin

g t

he

ne

ed

s o

f

ne

wco

me

rs

com

ple

me

nt

the

wo

rk o

f th

e S

WIS

wo

rke

r a

t th

e s

cho

ol.

)

Imm

igra

nt

pa

ren

ts n

ee

d s

pe

cifi

c

info

rma

tio

n t

ha

t re

late

s to

th

e

pa

rtic

ula

r sc

ho

ol

an

d a

lso

on

go

ing

com

mu

nic

ati

on

wit

h t

he

te

ach

er

an

d

ad

min

istr

ati

ve

sta

ff o

f th

eir

ch

ild

’s

sch

oo

l. T

hu

s a

gro

up

of

volu

nte

ers

coo

rdin

ate

d b

y a

hir

ed

sta

ff a

nd

SW

IS

wo

rke

r n

ee

d t

o b

e i

de

nti

fie

d t

o s

up

po

rt

ind

ivid

ua

l im

mig

ran

t fa

mil

ies

an

d

con

ne

ct w

ith

th

em

aft

er

the

in

itia

l

sett

lem

en

t p

roce

ss.

Th

e f

oll

ow

ing

str

ate

gie

s to

ad

dre

ss

sup

po

rts

to t

ea

che

rs

Wo

rk w

ith

un

ion

s a

nd

th

e t

wo

sch

oo

l

bo

ard

s to

ma

ke

sp

eci

ali

zed

tra

inin

g f

or

tea

che

rs o

f b

oth

ele

me

nta

ry a

nd

seco

nd

ary

sch

oo

ls a

re

qu

ire

me

nt

of

em

plo

ym

en

t.

Re

com

me

nd

to

th

e O

nta

rio

Co

lle

ge

of

Te

ach

ers

th

at

‘Te

ach

ing

in

Mu

ltil

ing

ua

l

Cla

ssro

om

s’ b

e d

esi

gn

ate

d a

ma

nd

ato

ry

req

uir

em

en

t fo

r ce

rtif

ica

tio

n i

n O

nta

rio

Co

lla

bo

rate

wit

h U

niv

ers

ity

of

We

ste

rn

On

tari

o (

UW

O)

to m

ak

e s

om

e c

ou

rse

s

(e.g

., t

ea

chin

g i

n m

ult

ilin

gu

al

cla

ssro

om

s) m

an

da

tory

ra

the

r th

an

ele

ctiv

e f

or

tea

che

r ca

nd

ida

tes.

2.

Te

ach

er

sup

po

rt i

s n

ee

de

d b

eca

use

cla

ssro

om

/ su

bje

ct t

ea

che

rs i

n

ele

me

nta

ry a

nd

se

con

da

ry p

an

els

are

curr

en

tly

no

t re

qu

ire

d t

o h

ave

sp

eci

fic

tra

inin

g t

o a

dd

ress

th

e n

ee

ds

of

En

gli

sh

lan

gu

ag

e l

ea

rne

rs i

n t

he

ir c

lass

roo

ms.

Alt

ho

ug

h s

pe

cia

lize

d t

rain

ing

ma

y b

e

ava

ila

ble

th

rou

gh

pro

fess

ion

al

de

velo

pm

en

t, i

t is

no

t re

qu

ire

d.

Th

ere

is

tre

me

nd

ou

s d

ive

rsit

y i

n

cla

ssro

om

s. I

nst

ruct

ion

ne

ed

s to

be

acc

ess

ible

to

all

stu

de

nts

. T

ea

che

rs f

ee

l

ove

rwh

elm

ed

by

th

e p

ress

ure

to

ad

ap

t

inst

ruct

ion

to

me

et

this

wid

e r

an

ge

of

ne

ed

s.

In

la

rge

sch

oo

l b

oa

rds

in O

nta

rio

, u

p t

o 6

0

pe

rce

nt

of

stu

de

nts

are

En

gli

sh L

an

gu

ag

e

Lea

rne

rs (

ELL

s) a

cco

rdin

g t

o t

he

On

tari

o

On

go

ing

On

go

ing

50

Co

lla

bo

rate

wit

h U

WO

an

d F

an

sha

we

Co

lle

ge

to

pro

vid

e s

pe

cifi

c

tra

inin

g/P

rofe

ssio

na

l D

ev

elo

pm

en

t

sess

ion

s/co

urs

es

for

in-s

erv

ice

te

ach

ers

.

Re

cru

it m

ore

te

ach

ers

wh

o r

ep

rese

nt

the

ba

ckg

rou

nd

of

the

stu

de

nts

in

th

e

sch

oo

l sy

ste

m (

e.g

., I

nte

rna

tio

na

lly

ed

uca

ted

/tra

ine

d t

ea

che

rs).

Ide

nti

fy p

ract

isin

g t

ea

che

rs w

ho

sp

ea

k a

lan

gu

ag

e o

the

r th

an

En

gli

sh a

s th

ese

tea

che

rs c

an

be

an

ass

et

in

com

mu

nic

ati

ng

wit

h p

are

nts

an

d

stu

de

nts

fro

m t

he

sa

me

la

ng

ua

ge

ba

ckg

rou

nd

.

Ad

ap

t so

me

mo

du

les

use

d i

n t

he

U.S

such

as

(LE

P-

Te

ach

ing

Lim

ite

d E

ng

lish

Pro

fici

en

t S

tud

en

ts)

or

els

ew

he

re i

n

Ca

na

da

an

d I

rela

nd

.

Re

vie

w c

urr

en

t cu

rric

ula

to

id

en

tify

ne

ed

s a

nd

ma

ke

re

com

me

nd

ati

on

s

ba

sed

on

a r

evi

ew

of

ga

ps

in t

he

cu

rre

nt

curr

icu

la.

Min

istr

y o

f E

du

cati

on

’s d

efi

nit

ion

of

ELL

s.

Wh

ile

pre

vio

usl

y l

arg

e m

etr

op

oli

tan

cit

ies

lik

e T

oro

nto

we

re t

he

ma

in d

est

ina

tio

n o

f

imm

igra

nts

, m

ore

re

cen

tly

, sm

all

er

citi

es

lik

e L

on

do

n a

re r

ece

ivin

g a

fa

ir n

um

be

r o

f

imm

igra

nts

an

d a

s a

re

sult

be

com

ing

mo

re

div

ers

e.

Th

is p

ose

s ce

rta

in c

ha

lle

ng

es

for

the

ed

uca

tio

n s

yst

em

as

tea

che

rs i

n t

he

sch

oo

l sy

ste

m h

ave

lit

tle

exp

osu

re,

exp

eri

en

ce a

nd

pre

pa

rati

on

to

me

et

the

ne

ed

s o

f E

ng

lish

La

ng

ua

ge

Le

arn

ers

.

Fo

r e

xam

ple

, u

p t

o 6

0 p

erc

en

t o

f st

ud

en

ts

at

Un

ive

rsit

y H

eig

hts

(a

n e

lem

en

tary

sch

oo

l

ne

ar

UW

O)

are

En

gli

sh l

an

gu

ag

e l

ea

rne

rs.

Stu

de

nts

sp

ea

k 5

7 d

iffe

ren

t fi

rst

lan

gu

ag

es

in t

his

sch

oo

l.

Als

o,

En

gli

sh a

s a

se

con

d l

an

gu

ag

e (

ES

L) o

r

tea

chin

g i

n m

ult

ilin

gu

al

cla

ssro

om

s is

no

t a

ma

nd

ato

ry c

om

po

ne

nt

of

mo

st t

ea

che

r

ed

uca

tio

n p

rog

ram

s (i

ncl

ud

ing

UW

O)

wh

ile

it i

s e

sse

nti

al

for

the

su

cce

ss o

f u

p t

o 6

0

pe

rce

nt

of

the

stu

de

nt

po

pu

lati

on

.

Th

e t

ea

che

r p

op

ula

tio

n i

n m

ost

sch

oo

ls

(wh

ite

, fe

ma

le,

En

gli

sh –

spe

ak

ing

, m

idd

le

cla

ss)

do

es

no

t re

fle

ct t

he

stu

de

nt

po

pu

lati

on

. T

his

po

ses

cert

ain

iss

ue

s a

s

stu

de

nts

do

n’t

se

e t

he

mse

lve

s re

fle

cte

d i

n

the

sch

oo

l a

dm

inis

tra

tive

or

tea

chin

g s

taff

an

d,

the

refo

re,

ma

y l

ack

ap

pro

pri

ate

an

d

po

siti

ve

ro

le m

od

els

at

sch

oo

ls.

Cre

ati

ng

a

safe

ha

ven

fo

r th

ese

stu

de

nts

is

oft

en

Tw

ice

a y

ea

r

On

go

ing

On

go

ing

Pro

vid

e s

uch

op

po

rtu

nit

ies

on

ce a

ye

ar

for

ev

ery

te

ach

er

51

2c.

O

nta

rio

’s C

urr

icu

lum

fo

r

ele

me

nta

ry a

nd

hig

h s

cho

ols

is

no

t

rich

en

ou

gh

in

glo

ba

l k

no

wle

dg

e

3.S

tud

en

ts:

Su

pp

ort

s fo

r E

ng

lish

Lan

gu

ag

e L

ea

rne

r (L

LS)

an

d E

ng

lish

Lite

racy

De

ve

lop

me

nt

stu

de

nts

(E

LDs)

3a

.Cu

rre

nt

tea

chin

g s

yst

em

ca

lls

for

seg

reg

ati

on

or

pu

ll o

ut

of

LLS

2c.

Use

th

e p

rese

nt

curr

icu

lum

to

de

velo

p i

ncl

usi

on

, o

pe

nn

ess

to

div

ers

ity

,

an

d t

he

de

velo

pm

en

t o

f g

lob

al,

op

en

-

min

de

d c

itiz

en

ship

.

En

cou

rag

e a

ctiv

e p

art

icip

ati

on

of

imm

igra

nts

in

th

e c

urr

en

t d

iscu

ssio

n o

f

the

On

tari

o E

qu

ity

an

d I

ncl

usi

ve

Ed

uca

tio

n S

tra

teg

ic P

lan

.

3a

. R

eco

mm

en

d t

ha

t a

n i

nd

ep

en

de

nt

con

sult

an

t b

e h

ire

d b

y s

erv

ice

pro

vid

ers

wo

rkin

g w

ith

sch

oo

ls,

to r

ev

iew

tea

chin

g E

SL

an

d E

LD t

o s

ee

ho

w

seg

reg

ati

on

ca

n b

e r

ed

uce

d a

nd

to

cru

cia

l to

th

eir

su

cce

ss.

Th

ird

ra

tio

na

le:

Te

ach

ers

’ e

xpe

rie

nce

,

att

itu

de

s a

nd

kn

ow

led

ge

are

cru

cia

l to

sett

lem

en

t a

nd

ad

ap

tati

on

to

yo

uth

.

Yo

uth

ha

ve a

mb

igu

ou

s fe

eli

ng

s –

pa

rtic

ula

r te

ach

ers

ma

y b

e c

ite

d a

s b

ein

g

very

he

lpfu

l, b

ut

ge

ne

rall

y t

he

y a

re

crit

ica

l o

f te

ach

ers

fo

r n

ot

un

de

rsta

nd

ing

the

ir p

rob

lem

s. (

An

ise

f &

Kil

bri

de

, 2

00

3)

2c.

On

tari

o’s

cu

rric

ulu

m n

ee

d t

o b

eco

me

mo

re g

lob

al,

be

cau

se o

f th

e r

ea

liti

es

of

a

glo

ba

l e

con

om

y a

nd

als

o t

o i

nst

il a

nd

pro

mo

te a

re

spe

ct f

or

div

ers

ity

in

th

e

com

mu

nit

y.

As

stu

de

nts

le

arn

ab

ou

t o

the

r

cou

ntr

ies

an

d c

ult

ure

s a

nd

th

eir

con

trib

uti

on

s, s

tre

ng

ths

an

d r

eso

urc

es,

the

y g

ain

an

in

form

ed

un

de

rsta

nd

ing

of

the

wo

rld

. F

urt

he

rmo

re,

imm

igra

nt

stu

de

nts

se

e t

he

mse

lve

s re

pre

sen

ted

in

the

cu

rric

ulu

m.

Th

ey

fe

el

con

ne

cte

d t

o

the

ir n

ew

co

mm

un

ity

an

d a

re b

ett

er

po

siti

on

ed

to

su

cce

ed

aca

de

mic

all

y.

3a

.Th

is t

rad

itio

na

l sy

ste

m o

f te

ach

ing

LLS

an

d E

LD r

esu

lts

in l

ow

aca

de

mic

ach

iev

em

en

t.

Th

e o

bje

ctiv

e f

or

the

se

stu

de

nts

is

to b

e i

nte

gra

ted

in

ma

in

stre

am

cla

ssro

om

s. S

tud

en

ts l

ea

rn

lan

gu

ag

e b

est

wh

en

it

is i

nte

gra

ted

wit

h

con

ten

t in

stru

ctio

n;

thu

s, f

oll

ow

ing

th

e

On

e y

ea

r

52

3.b

.Me

nto

rin

g a

cro

ss c

ult

ura

l

ba

ckg

rou

nd

s

3c.

In

suff

icie

nt

lea

de

rsh

ip p

rog

ram

s fo

r

imm

igra

nt

yo

uth

incr

ea

se i

nte

gra

tio

n w

ith

an

ey

e t

o

red

uci

ng

th

e p

sych

o-s

oci

al

imp

act

of

seg

reg

ati

on

on

En

gli

sh l

an

gu

ag

e

lea

rne

rs a

nd

stu

de

nts

wh

o h

ave

no

t h

ad

form

al

ed

uca

tio

n a

nd

are

in

ne

ed

of

an

En

gli

sh L

ite

racy

De

velo

pm

en

t p

rog

ram

.

3b

. P

rom

ote

cro

ss-c

ult

ura

l p

ee

r

me

nto

rin

g:

SW

IS /

pa

ren

ts/

tea

che

rs/

thro

ug

h t

he

Sch

oo

l C

ou

nci

l w

ith

fu

nd

ing

fro

m T

VP

IC.

Cre

ate

ev

en

ts t

ha

t

pro

mo

te c

ult

ura

l a

wa

ren

ess

,

un

de

rsta

nd

ing

an

d r

esp

ect

ing

ea

ch

oth

er.

3c.

Se

rvic

e P

rovi

de

rs w

ho

ru

n s

uch

pro

gra

ms

to r

eq

ue

st f

un

din

g f

rom

Cit

ize

nsh

ip a

nd

Im

mig

rati

on

Ca

na

da

to

incr

ea

se s

uch

pro

gra

ms

for

yo

uth

3c.

Pro

vid

ing

“re

tre

ats

” fo

r y

ou

th o

f a

ll

cult

ure

s p

rom

ote

s so

cia

lizi

ng

, e

spe

cia

lly

for

tho

se i

n “

bu

dd

y”

or

“me

nto

r”

Min

istr

y’s

19

99

ma

nd

ate

th

at

“eve

ry

tea

che

r sh

ou

ld b

e a

la

ng

ua

ge

/ E

SL

tea

che

r”,

cla

ssro

om

te

ach

ers

sh

ou

ld b

e

furt

he

r p

rep

are

d t

o i

nte

gra

te l

an

gu

ag

e

an

d c

on

ten

t in

stru

ctio

n i

n t

he

ir s

ub

ject

cla

ssro

om

.

3b

.En

gli

sh f

irst

la

ng

ua

ge

sp

ea

ke

rs n

ee

d

to b

e p

rep

are

d t

o w

ork

wit

h E

LLs

an

d

rece

ive

th

em

in

th

e s

cho

ol

syst

em

. O

fte

n

ELL

s a

re m

arg

ina

lize

d a

nd

so

me

tim

es

bu

llie

d b

y o

the

r st

ud

en

ts.

Te

ach

ers

an

d

ad

min

istr

ato

rs n

ee

d t

o p

rep

are

all

stu

de

nts

to

fu

nct

ion

in

a m

ult

ilin

gu

al

sch

oo

l e

nv

iro

nm

en

t.

It i

s h

op

ed

th

at

aw

are

ne

ss a

cro

ss

cult

ure

s w

ill

bri

ng

a s

en

se o

f

un

de

rsta

nd

ing

, re

spe

ct a

nd

be

lon

gin

g f

or

all

gro

up

s.

3c.

Yo

uth

en

ga

ge

d i

n t

he

‘Y

ou

th i

n A

ctio

n,

Yo

uth

Le

ad

ers

hip

’ p

rog

arm

off

ere

d b

y t

he

Un

ite

d W

ay

of

Lon

do

n a

nd

Mid

dle

sex,

an

d

the

Le

ad

ers

hip

pro

gra

m o

ffe

red

by

YM

CA

rep

ort

be

ne

fitt

ing

fro

m t

he

pro

gra

m.

Su

ch

pro

gra

ms

faci

lita

te p

osi

tiv

e i

nte

gra

tio

n i

n

the

ne

w c

ult

ure

an

d c

om

mu

nit

y.

Su

ch

pro

gra

ms

pro

vid

e y

ou

th w

ith

lif

e

exp

eri

en

ces

such

as

sitt

ing

on

bo

ard

s o

f

dir

ect

ors

of

loca

l a

ge

nci

es

an

d l

ea

rnin

g

mo

re a

bo

ut

the

wo

rk c

ult

ure

. S

uch

Ev

en

ts t

o

be

he

ld t

wic

e a

ye

ar

Tw

ice

a y

ea

r

53

3d

.In

suff

icie

nt

sup

po

rts

for

En

gli

sh

Lan

gu

ag

e L

ea

rne

rs i

n c

on

ten

t su

bje

cts

3e

. In

suff

icie

nt

cla

ssro

om

su

pp

ort

s fo

r

imm

igra

nt

chil

dre

n w

ith

sp

eci

al

ne

ed

s

rela

tio

nsh

ips.

3d

Tra

in m

en

tors

, p

refe

rab

ly w

ho

sp

ea

k

the

la

ng

ua

ge

s o

f th

e s

tud

en

ts,

to w

ork

on

e o

n o

ne

wit

h s

tud

en

ts w

ho

ha

ve

litt

le o

r n

o E

ng

lish

la

ng

ua

ge

sk

ills

3d

. D

ev

elo

p c

om

mu

nit

y s

oci

al

sup

po

rts/

ne

two

rks

wit

hin

an

id

en

tifi

ed

com

mu

nit

y w

he

re t

he

re i

s n

ee

d t

o h

elp

the

se l

ea

rne

rs i

n c

on

ten

t su

bje

cts.

Th

is

can

be

do

ne

by

hir

ing

a C

oo

rdin

ato

r fo

r

a p

oo

l o

f vo

lun

tee

r e

xpe

rts

in d

iffe

ren

t

sub

ject

s to

ass

ist

imm

igra

nt

stu

de

nts

ou

tsid

e s

cho

ol.

(H

irin

g m

ay

be

do

ne

by

the

Cit

y o

f Lo

nd

on

or

loca

l a

ge

nci

es.

)

3d

. C

oo

rdin

ate

th

e e

xist

ing

ho

me

wo

rk

he

lp c

lub

s in

th

e c

ity

by

usi

ng

th

e

imm

igra

tio

n p

ort

al.

Off

er

cla

sse

s a

t va

rio

us

leve

ls,

rest

rict

ed

in s

ize

to

sm

all

gro

up

s a

nd

str

uct

ure

d

for

rea

din

g,

wri

tin

g,

spe

ak

ing

, li

ste

nin

g

an

d e

nh

an

ced

la

ng

ua

ge

tra

inin

g.

3e

. In

cre

ase

fu

nd

ing

fo

r e

du

cati

on

al

sup

po

rt a

nd

la

ng

ua

ge

de

velo

pm

en

t

serv

ice

s fo

r st

ud

en

ts w

ith

sp

eci

al

ne

ed

s.

exp

eri

en

ces

ass

ist

the

m i

n d

ete

rmin

ing

the

ir f

utu

re e

du

cati

on

al

pa

thw

ay

s.

3d

.Bu

ild

ing

ca

pa

city

wit

hin

co

mm

un

itie

s is

ess

en

tia

l to

ha

ve a

po

siti

ve

im

pa

ct o

n t

he

lea

rnin

g p

roce

ss.

By

in

volv

ing

vo

lun

tee

rs

fro

m a

ll w

alk

s o

f li

fe,

an

d a

ll c

ult

ure

s,

incl

ud

ing

ma

in s

tre

am

, th

e h

igh

er

aca

de

mic

ach

iev

em

en

t o

f th

e i

mm

igra

nt

stu

de

nt

be

com

es

ev

ery

on

e’s

bu

sin

ess

an

d

the

se

nse

of

com

mu

nit

y w

ill

be

stre

ng

the

ne

d.

3d

. T

he

cu

rre

nt

exi

stin

g h

om

ew

ork

he

lp

clu

bs

ne

ed

to

be

exp

an

de

d a

nd

we

ll-

coo

rdin

ate

d t

o s

up

po

rt E

ng

lish

le

arn

ers

an

d s

tud

en

ts w

ith

ou

t a

ny

pri

or

form

al

tra

inin

g i

n a

chie

vin

g s

ucc

ess

.

3e

. M

ee

tin

g t

he

ne

ed

s o

f a

ll c

itiz

en

s,

irre

spe

ctiv

e o

f th

eir

dif

feri

ng

ab

ilit

ies,

he

lps

the

co

mm

un

ity

to

be

sta

ble

, st

ron

g a

nd

pro

du

ctiv

e.

On

go

ing

On

go

ing

On

go

ing

54

EMPLOYMENT SUB-COUNCIL PRIORITY SETTING TEMPLATE

Pri

ori

ty

Act

ivit

y/S

tra

teg

y

Ra

tio

na

le

Tim

eli

ne

s

Co

mm

un

ica

tio

n/I

nte

gra

tio

n:

Ou

r p

rio

rity

is

to e

nsu

re t

ha

t

imm

igra

nts

se

ek

ing

em

plo

ym

en

t m

ay

ex

pe

ct t

o r

ece

ive

acc

ura

te,

tim

ely

an

d c

on

sist

en

t in

form

ati

on

to

sup

po

rt t

he

m i

n t

he

ir j

ob

se

arc

h

1.

A c

om

mo

n a

sse

ssm

en

t

pro

cess

th

at

wil

l re

spe

ct t

he

ne

ed

s o

f th

e c

lie

nt.

2.

Ap

pro

pri

ate

in

form

ati

on

tim

ely

re

ferr

al

wil

l b

e

un

de

rta

ke

n i

n a

cco

rda

nce

wit

h t

he

Pri

vacy

Act

.

3.

Bu

ild

on

exi

stin

g c

ap

aci

ty a

nd

lin

k i

t to

We

lco

me

Lo

nd

on

.ca

–

ne

ed

to

use

exi

stin

g n

etw

ork

s

to e

nh

an

ce c

om

mu

nic

ati

on

s

am

on

gst

se

rvic

es

tha

t a

ssis

t

pe

op

le,

ES

CLM

an

d N

IC.

Th

ere

is

wid

e s

pre

ad

ack

no

wle

dg

em

en

t th

at

the

re e

xist

s in

Lon

do

n a

wid

e v

ari

ety

of

em

plo

ym

en

t su

pp

ort

s a

nd

se

rvic

es

bu

t th

ese

are

no

t b

ein

g w

ell

com

mu

nic

ate

d t

o s

erv

ice

pro

vid

ers

an

d t

o i

mm

igra

nts

.

Th

e p

art

icu

lar

issu

es

of

the

imm

igra

nt

clie

nt

ne

ed

to

be

in

clu

de

d

in t

he

in

tak

e p

roce

ss.

Th

e

em

plo

ym

en

t a

nd

tra

inin

g s

ect

or

in

Lon

do

n u

niv

ers

all

y u

ses

the

‘Co

mm

on

Ass

ess

me

nt’

pro

cess

. T

his

pro

cess

sh

ou

ld b

e e

xam

ine

d t

o

en

sure

th

at

imm

igra

nt

ne

ed

s a

re

be

ing

acc

ura

tely

ca

ptu

red

.

Co

mm

un

ica

tio

n p

roto

cols

to

be

est

ab

lish

ed

en

ga

gin

g a

ll c

urr

en

t

ne

two

rks

by

De

cem

be

r 3

1st

to

en

sure

the

tim

ely

an

d w

ide

spre

ad

dis

sem

ina

tio

n o

f e

mp

loy

me

nt

an

d

tra

inin

g i

nfo

rma

tio

n.

Ma

inte

na

nce

of

the

se p

roto

cols

wil

l b

e o

n-g

oin

g.

Wo

rkin

g w

ith

th

e E

SC

LM C

om

mo

n

Ass

ess

me

nt

Co

mm

itte

e r

ep

rese

nta

tiv

es

fro

m t

he

Em

plo

ym

en

t S

ub

-Co

un

cil

wil

l

see

k t

o e

nsu

re t

ha

t th

e c

urr

en

t p

roce

ss

pre

pa

res

serv

ice

pro

vid

ers

to

co

lle

ct

an

d u

tili

ze t

he

da

ta n

ece

ssa

ry f

or

ap

pro

pri

ate

re

ferr

als

an

d t

he

de

velo

pm

en

t o

f a

n e

mp

loy

me

nt

act

ion

pla

n.

De

ad

lin

e M

arc

h 3

1,

20

11

Th

em

e #

2

Em

plo

ye

r C

on

ne

ctio

ns:

To

en

ha

nce

th

e l

ink

be

twe

en

imm

igra

nts

an

d L

on

do

n M

idd

lese

x

em

plo

ye

rs l

ea

din

g t

o s

ucc

ess

ful

em

plo

ym

en

t.

Th

is w

ill

be

acc

om

pli

she

d b

y s

up

po

rtin

g e

xis

tin

g

init

iati

ve

s a

nd

by

co

lle

gia

lly

ide

nti

fyin

g a

nd

de

ve

lop

ing

ne

w

Co

nti

nu

e t

o s

up

po

rt t

he

fo

llo

win

g

loca

l in

itia

tiv

es:

•

On

e t

o o

ne

co

un

seli

ng

fo

r

imm

igra

nts

se

ek

ing

jo

bs.

•

Pro

vid

ing

tra

inin

g t

o i

mm

igra

nt

job

see

ke

rs a

rou

nd

th

eir

tra

nsf

era

ble

skil

ls a

nd

Ca

na

dia

n w

ork

forc

e

cult

ure

an

d t

o e

mp

loy

ers

aro

un

d

the

acc

om

mo

da

tio

ns

ne

ed

ed

fo

r a

As

ab

ove

, th

ere

wa

s a

ge

ne

ral

reco

gn

itio

n t

ha

t th

ere

exi

sts

in L

on

do

n

ma

ny

of

the

pro

gra

ms

an

d s

erv

ice

s th

at

are

ne

cess

ary

to

eff

ect

ive

ly s

up

po

rt

bo

th e

mp

loy

ers

an

d i

mm

igra

nt

job

see

ke

rs t

o m

ak

e t

he

em

plo

ym

en

t

ma

tch

. T

he

Em

plo

ym

en

t S

ub

-Co

un

cil

ide

nti

fie

d t

ho

se u

nd

ert

ak

ing

s a

s

serv

ice

s th

at

sho

uld

co

nti

nu

e t

o b

e

sup

po

rte

d.

(Tw

o o

f w

hic

h w

ere

cit

ed

in

the

WC

I R

ep

ort

un

de

r E

mp

loy

me

nt-

On

-go

ing

55

stra

teg

ies.

div

ers

e w

ork

forc

e.

•

Su

pp

ort

th

ose

pro

gra

ms

tha

t

con

ne

ct i

mm

igra

nt

job

se

ek

ers

to

em

plo

ye

rs,

incl

ud

ing

me

nto

rsh

ip,

ne

two

rkin

g,

volu

nte

er

wo

rk

exp

eri

en

ce p

lace

me

nts

an

d

inte

rnsh

ips

an

d B

rid

ge

tra

inin

g

pro

gra

ms.

•

Th

rou

gh

th

e L

MIE

C p

rom

ote

all

exi

stin

g r

eso

urc

es

ava

ila

ble

to

em

plo

ye

rs t

o e

nco

ura

ge

th

em

to

hir

e i

mm

igra

nts

, in

clu

din

g t

he

Sk

ills

Inte

rna

tio

na

l d

ata

ba

se.

•

To

in

itia

te:

An

act

ive

co

lla

bo

rati

on

be

twe

en

re

pre

sen

tati

ve

s o

f th

e

Ed

uca

tio

n S

ub

-Co

un

cil

an

d t

he

Em

plo

ym

en

t S

ub

-Co

un

cil

to e

nsu

re

tha

t o

ccu

pa

tio

n s

pe

cifi

c l

an

gu

ag

e

tra

inin

g p

rog

ram

s a

re c

on

sist

en

t

wit

h c

urr

en

t la

bo

ur

ma

rke

t

de

ma

nd

s.

•

To

en

sure

th

at

a r

eg

ula

r re

vie

w o

f

ava

ila

ble

lo

cal

da

ta m

ark

et

info

rma

tio

n i

s co

nd

uct

ed

in

ord

er

to e

nsu

re t

ha

t th

is i

nfo

rma

tio

n i

s

con

vey

ed

in

form

ati

on

da

ta t

o j

ob

-

see

kin

g i

mm

igra

nts

.

Be

st P

ract

ice

s—LM

IEC

(in

clu

din

g

me

nto

rsh

ip p

rog

ram

) a

nd

Sk

ills

Inte

rna

tio

na

l )

Ed

uca

tio

n/t

rain

ing

go

ha

nd

in

ha

nd

wit

h e

mp

loy

me

nt.

T

he

Em

plo

ym

en

t

Se

cto

r w

ou

ld l

ike

to

pa

rtn

er

wit

h t

he

Ed

uca

tio

n s

ub

-Co

un

cil

to e

nsu

re t

ha

t

tra

inin

g i

s co

mp

lim

en

tary

an

d

sup

po

rtiv

e o

f e

me

rgin

g l

ab

ou

r m

ark

et

de

ma

nd

s.

As

ab

ove

Imm

ed

iate

On

-go

ing

Th

em

e #

3 S

yst

em

ic

•

Ad

voca

te f

or

an

d d

eli

very

of

pro

gra

ms/

serv

ice

s th

at

con

trib

ute

Th

ese

ite

ms

are

th

e s

yst

em

ic b

arr

iers

tha

t ca

n p

reve

nt

or

inh

ibit

th

e

On

-go

ing

56

Ba

rrie

rs/T

ech

nic

al

issu

es

Ad

vo

cate

fo

r a

n a

cce

ssib

le s

yst

em

tha

t m

an

ag

es

the

ex

pe

cta

tio

ns

of

imm

igra

nts

an

d c

om

mu

nit

ies

rece

ivin

g t

he

m a

s it

re

late

s to

th

eir

em

plo

ym

en

t.

to a

mu

tua

l u

nd

ers

tan

din

g i

n t

he

wo

rkp

lace

.

•

To

ad

voca

te f

or

un

ive

rsa

l a

cce

ss t

o

all

em

plo

ym

en

t/se

lf-e

mp

loy

me

nt

pro

gra

ms

an

d s

erv

ice

s d

esp

ite

imm

igra

tio

n s

tatu

s a

nd

so

urc

e o

f

inco

me

.

•

To

su

pp

ort

th

ose

Pa

n-C

an

ad

ian

pro

gra

ms

an

d s

erv

ice

s w

hic

h

en

cou

rag

e i

mm

igra

nts

to

pre

pa

re

ove

rse

as

to e

mig

rate

th

rou

gh

lan

gu

ag

e a

cqu

isit

ion

an

d

eva

lua

tio

n o

f p

rofe

ssio

na

l

do

cum

en

ts a

nd

ce

rtif

ica

tes.

•

To

re

com

me

nd

on

-go

ing

su

pp

ort

of

the

Acc

ess

Ce

ntr

e f

or

Re

gu

late

Em

plo

ym

en

t.

•

To

en

cou

rag

e a

ll l

ev

els

of

go

vern

me

nt

to b

eco

me

ch

am

pio

ns

in s

up

po

rt o

f fu

ll u

se o

f im

mig

ran

t

tale

nts

an

d s

kil

ls.

•

To

act

ive

ly l

ob

by

all

le

vels

of

go

vern

me

nt

to e

nsu

re t

ha

t

ad

eq

ua

te r

eso

urc

es

are

ava

ila

ble

in

Lon

do

n a

nd

Mid

dle

sex

to t

he

com

mu

nit

y a

nd

to

en

sure

th

at

succ

ess

of

the

pre

vio

us

two

Pri

ori

tie

s.

Th

eir

im

pa

ct i

s w

ell

-do

cum

en

ted

by

curr

en

t a

nd

pre

vio

us

rese

arc

h.

Th

is l

oca

l re

sou

rce

ha

s b

ee

n w

ell

do

cum

en

ted

as

crit

ica

l to

en

suri

ng

tha

t im

mig

ran

ts r

ece

ive

acc

ura

te

info

rma

tio

n a

nd

tim

ely

se

rvic

e i

n

ord

er

tha

t th

eir

cre

de

nti

als

ma

y

be

com

e a

sse

sse

d.

Va

rio

us

Pro

vin

cia

l M

inis

trie

s (M

TC

U

an

d M

CI)

an

d F

ed

era

l D

ep

art

me

nts

(HR

SD

C a

nd

CIC

) a

re d

eve

lop

ing

em

plo

ym

en

t p

rog

ram

s a

nd

se

rvic

es

for

imm

igra

nts

th

at

are

in

fa

ct

du

pli

cati

ng

ea

ch o

the

r.

Th

e C

ou

nci

l

sho

uld

, in

fu

ture

, b

e a

ble

to

de

ve

lop

loca

l so

luti

on

s th

at

use

all

re

sou

rce

s

in a

n i

nte

gra

ted

fa

shio

n t

o a

chie

ve

On

-go

ing

ed

uca

tio

n o

f C

ou

nci

l m

em

be

rs

aro

un

d t

he

va

rio

us

fun

din

g i

nit

iati

ves

as

the

y b

eco

me

ava

ila

ble

an

d e

xist

ing

pro

gra

ms

an

d s

erv

ice

s a

nd

ho

w t

he

y

57

go

vern

me

nts

wo

rk t

og

eth

er

to

avo

id c

rea

tin

g d

up

lica

tio

n o

f

serv

ice

.

bo

th e

ffic

ien

cy a

nd

co

st-

eff

ect

ive

ne

ss.

mig

ht

con

ne

ct.

58

HEALTH & WELLBEING SUB-COUNCIL PRIORITY SETTING TEMPLATE

He

alt

h a

nd

We

ll B

ein

g:

Th

is i

ncl

ud

es

bu

t is

no

t li

mit

ed

to

me

nta

l h

ea

lth

, im

pa

ct o

f T

rau

ma

/wa

r, a

cce

ss t

o s

erv

ice

s, r

ecr

ea

tio

n,

an

d n

utr

itio

n a

nd

lif

e s

kil

ls.

“R

ese

arc

h s

ug

ge

sts

tha

t m

ea

sure

s o

f h

ea

lth

sta

tus

sho

uld

no

t b

e b

ase

d s

ole

ly o

n m

ark

ers

of

ph

ysi

cal

he

alt

h.

Me

nta

l H

ea

lth

sh

ou

ld a

lso

be

ta

ke

n i

nto

con

sid

era

tio

n,

as

it i

s a

n i

mp

ort

an

t co

mp

on

en

t o

f w

ell

be

ing

.”

Pri

ori

ty

S

tra

teg

y

Ra

tio

na

le

T

ime

lin

e

1.

Me

nta

l H

ea

lth

/Ill

ne

ss a

nd

Ad

dic

tio

n

Incr

ea

se i

mm

igra

nt

aw

are

ne

ss,

an

d

kn

ow

led

ge

ab

ou

t

ad

dic

tio

n a

nd

me

nta

l

he

alt

h i

ssu

es

an

d

me

nta

l il

lne

ss (

such

as

sch

izo

ph

ren

ia,

po

st p

art

um

de

pre

ssio

n a

nd

stre

ss).

a.

Me

nta

l H

ea

lth

an

d A

dd

icti

on

ag

en

cie

s w

ill

lea

rn f

rom

an

d

wo

rk w

ith

pe

op

le f

rom

th

e

vari

ou

s e

thn

o-c

ult

ura

l

com

mu

nit

ies

to d

eve

lop

stra

teg

ies,

pre

sen

tati

on

, a

nd

ma

teri

als

to

te

ach

th

e

com

mu

nit

ies

ab

ou

t m

en

tal

he

alt

h/i

lln

ess

an

d a

dd

icti

on

.

b.

Pro

vid

e c

ult

ura

lly

se

nsi

tive

info

rma

tio

n i

n v

ari

ou

s la

ng

ua

ge

s

an

d p

rom

ote

la

ng

ua

ge

sim

pli

fica

tio

n f

or

info

rma

tio

n i

n

ag

en

cy b

roch

ure

s

c.

Co

un

teri

ng

dis

crim

ina

tio

n a

nd

stig

ma

ag

ain

st m

en

tal

he

alt

h b

y

usi

ng

bro

ad

er

me

dia

str

ate

gie

s

(TV

ad

, ra

dio

an

d i

nte

rne

t).

Hir

e

a s

oci

al

Ma

rke

ter

to d

eve

lop

a

mu

lti-

me

dia

ca

mp

aig

n.

Eth

no

cu

ltu

ral

com

mu

nit

ies

are

: v

uln

era

ble

to

me

nta

l h

ea

lth

an

d

sub

sta

nce

use

pro

ble

ms

du

e t

o t

he

pre

mig

rati

on

tra

um

a,

eco

no

mic

an

d s

oci

al

dis

ad

van

tag

es,

iso

lati

on

, ra

cism

, d

iscr

imin

ati

on

an

d

cult

ura

l p

ress

ure

s. G

en

era

lly

im

mig

ran

ts l

ack

ne

ed

ed

kn

ow

led

ge

of

me

nta

l il

lne

ss a

nd

th

e h

arm

ful

eff

ect

s o

f d

rug

s. T

he

y a

re l

ess

lik

ely

tha

n t

he

ge

ne

ral

po

pu

lati

on

to

ta

ke

pa

rt i

n h

ea

lth

pro

mo

tio

n,

pre

ven

tio

n a

nd

tre

atm

en

t p

rog

ram

s. T

he

y a

re l

ess

lik

ely

to

re

ceiv

e

ne

ed

ed

ca

re t

ha

n t

he

ge

ne

ral

po

pu

lati

on

du

e t

o b

arr

iers

wh

ich

incl

ud

e l

an

gu

ag

e a

nd

cu

ltu

ral

fact

ors

, d

iscr

imin

ati

on

, st

igm

a a

nd

mis

tru

st o

f m

ain

stre

am

se

rvic

e p

rovi

de

rs.

It i

s re

com

me

nd

ed

“th

at

he

alt

h,

soci

al

an

d c

om

mu

nit

y s

erv

ice

s

pro

vid

ers

pa

rtn

er

wit

h l

ea

de

rs f

rom

im

mig

ran

t co

mm

un

itie

s to

stra

teg

ize

be

tte

r in

dif

fere

nt

wa

ys

of

dis

sem

ina

tin

g h

ea

lth

pro

mo

tio

n m

ate

ria

ls a

nd

in

form

ati

on

on

ava

ila

ble

se

rvic

e.

Sta

nd

ard

form

ats

su

ch a

s m

ail

an

d n

ew

spa

pe

r, T

V a

nd

ra

dio

ha

ve p

rove

n

eff

ect

ive

as

ha

ve p

am

ph

lets

, p

ost

ers

, d

isp

lay

s, f

air

s, w

ork

sho

ps

an

d

bro

ad

er

cam

pa

ign

s” (

Re

itm

an

ova

, 2

00

9;

53

).

It i

s p

art

icu

larl

y i

mp

ort

an

t to

re

mo

ve i

nfo

rma

tio

n b

arr

iers

by

pro

vid

ing

im

mig

ran

ts w

ith

acc

ura

te,

de

tail

ed

an

d t

ime

ly

info

rma

tio

n a

bo

ut

he

alt

h c

are

an

d t

he

he

alt

h c

are

sy

ste

m.

“Wh

en

ev

er

po

ssib

le,

this

in

clu

de

s p

rovi

din

g a

cce

ss t

o b

asi

c m

ed

ica

l

info

rma

tio

n i

n m

ult

iple

la

ng

ua

ge

s (e

.g.,

th

rou

gh

a w

eb

site

an

d

thro

ug

h p

rin

ted

ma

teri

als

)” (

Ess

es

et

al,

20

10

; 6

0).

Ra

cia

l a

nd

eth

nic

in

eq

ua

lity

an

d d

iscr

imin

ati

on

are

ba

rrie

rs t

o

ma

inta

inin

g m

en

tal

he

alt

h o

f C

an

ad

ian

im

mig

ran

ts.

Imm

igra

nts

exp

eri

en

ce d

iscr

imin

ati

on

wh

en

th

eir

cu

ltu

ral

be

lie

fs a

nd

pra

ctic

es

Aw

are

ne

ss:

to

ols

–1

- 2

ye

ars

, fo

llo

we

d b

y

inte

nsi

ve

aw

are

ne

ss-

rais

ing

ca

mp

aig

n o

n

go

ing

.

59

are

mis

rep

rese

nte

d,

un

de

rva

lue

d o

r d

isre

spe

cte

d.

Dis

crim

ina

tio

n

resu

lts

in d

ecr

ea

sed

acc

ess

to

he

alt

h a

nd

co

mm

un

ity

se

rvic

es

be

cau

se o

f th

eir

ra

ce,

eth

nic

ity

or

reli

gio

n.

Sta

nd

ard

fo

rma

ts s

uch

as

ma

il a

nd

ne

wsp

ap

er,

TV

an

d r

ad

io h

ave

pro

ven

eff

ect

ive

as

ha

ve

pa

mp

hle

ts,

po

ste

rs,

dis

pla

ys,

fa

irs,

wo

rksh

op

s a

nd

bro

ad

er

cam

pa

ign

s h

av

e p

rov

en

su

cce

ssfu

l fo

r p

rom

oti

ng

me

nta

l h

ea

lth

info

rma

tio

n a

nd

se

rvic

es

(Re

itm

an

ova

, 2

00

9;

47

).

Incr

ea

se i

mm

igra

nt

acc

ess

to

me

nta

l

he

alt

h a

nd

ad

dic

tio

n

serv

ice

s.

Uti

lize

ou

tre

ach

wo

rke

rs /

pro

gra

ms,

bu

ild

on

wh

at

alr

ea

dy

exi

sts

in t

he

com

mu

nit

y i

e.

E

xpa

nd

Ne

igh

bo

urh

oo

d S

erv

ice

s, o

utr

ea

ch

pro

gra

ms.

Pe

op

le i

n e

thn

o c

ult

ura

l co

mm

un

itie

s a

re t

he

be

st s

ou

rce

s o

f

info

rma

tio

n a

bo

ut

the

ba

rrie

rs t

he

y f

ace

an

d t

o d

ete

rmin

e w

ha

t

stra

teg

ies

ma

y w

ork

fo

r th

em

. T

his

in

its

elf

ca

n c

ou

nte

ract

so

me

of

the

dis

em

po

we

rme

nt

imm

igra

nts

’ e

xpe

rie

nce

.

Info

rma

l so

cia

l su

pp

ort

fro

m f

am

ily

, fr

ien

ds

an

d c

om

mu

nit

ies

is

ass

oci

ate

d w

ith

be

tte

r m

en

tal

he

alt

h.

On

go

ing

De

ve

lop

an

d

imp

lem

en

t

Cu

ltu

ral

Se

nsi

tivi

ty

tra

inin

g t

o

serv

ice

pro

vid

ers

a.

De

ve

lop

cu

ltu

rall

y s

en

siti

ve

scre

en

ing

an

d a

sse

ssm

en

t to

ols

to a

ssis

t e

arl

y i

de

nti

fica

tio

n o

f

lea

rnin

g d

iffi

cult

ies

issu

es

in

chil

dre

n a

nd

als

o f

or

ide

nti

fyin

g

me

nta

l h

ea

lth

a

nd

ad

dic

tio

n

issu

es

Fo

r a

du

lts/

yo

uth

.11

Th

ese

to

ols

wo

uld

be

use

d b

y m

en

tal

an

d

ph

ysi

cal

he

alt

h c

are

pro

vid

ers

.

b.

Intr

od

uce

cu

ltu

ral

tra

inin

g

Imp

rovi

ng

th

e a

sse

ssm

en

t o

f so

cio

-cu

ltu

ral

issu

es

all

ow

s cl

inic

al

com

pe

ten

ce o

f se

rvic

e p

rovi

de

rs t

o b

e e

nh

an

ced

an

d d

em

on

stra

tes

the

ne

ed

fo

r cu

ltu

rall

y a

nd

cli

nic

all

y r

ele

van

t a

sse

ssm

en

t p

ract

ice

s

in c

om

mu

nit

y s

erv

ice

pro

vid

ing

ag

en

cie

s (Y

am

ad

a,

20

08

).

In t

he

ca

se o

f n

eu

rop

sych

olo

gy

, “t

he

ap

pli

cati

on

of

psy

cho

me

tric

in

stru

me

nts

sta

nd

ard

ize

d o

n W

hit

e i

nd

ivid

ua

ls f

rom

the

ma

jori

ty c

ult

ure

re

sult

ed

in

la

rge

r th

an

exp

ect

ed

fa

lse

-po

siti

ve

s

bo

th i

n t

erm

s o

f p

sych

op

ath

olo

gic

al

an

d n

eu

rop

sych

olo

gic

al

vari

ab

les.

As

a c

on

seq

ue

nce

, th

e l

ack

of

the

un

ive

rsa

lity

of

the

inst

rum

en

t p

reve

nte

d n

ot

on

ly t

he

use

of

tho

se i

nst

rum

en

ts w

ith

ind

ivid

ua

ls o

f va

rie

d c

ult

ura

l b

ack

gro

un

ds

bu

t th

e l

imit

ati

on

s o

f

the

ori

es

of

hu

ma

n f

un

ctio

n,

esp

eci

all

y b

rain

, th

at

we

re s

imil

arl

y

un

ive

rsa

l in

na

ture

” (P

ue

nte

an

d P

ere

z-G

arc

ia,

20

00

; 3

2)

Me

nta

l h

ea

lth

se

rvic

es

sho

uld

ad

op

t th

e g

uid

eli

ne

s p

rop

ose

d b

y t

he

Am

eri

can

Psy

cho

log

ica

l A

sso

cia

tio

n w

hic

h s

ug

ge

st e

du

cati

ng

an

d

tra

inin

g o

f m

en

tal

he

alt

h p

rov

ide

rs i

n m

ult

icu

ltu

ral

sen

siti

vity

(Co

nst

an

tin

e,

20

05

; 1

6).

Scr

ee

nin

g T

oo

ls:

On

go

ing

Cu

ltu

ral

sen

siti

vity

tra

inin

g:

Ph

ase

on

e -

co

nsu

lta

tio

ns

– a

wa

ren

ess

(1

ye

ar)

Ph

ase

tw

o-

Imp

lem

en

tati

on

(2

ye

ars

)

1

1 S

uch

to

ols

will in

clu

de

me

nta

l a

nd

ph

ysi

cal h

ea

lth

60

Exp

an

d

coll

ab

ora

tio

n

am

on

g s

erv

ice

pro

vid

ers

To

en

sure

acc

ess

to

co

un

sell

ing

serv

ice

s o

n a

co

nti

nu

um

: u

rge

nt

to

lon

ge

r te

rm o

n a

sli

din

g s

cale

Ho

list

ic p

lan

nin

g i

s v

ita

l fo

r a

dd

ress

ing

th

e n

ee

ds

of

imm

igra

nts

.

Th

is r

eq

uir

es

coo

rdin

ati

on

by

all

th

e m

ain

act

ors

in

th

e c

om

mu

nit

y,

incl

ud

ing

so

cia

l se

rvic

es,

se

ttle

me

nt

serv

ice

s a

nd

co

mm

un

ity

lea

de

rs.

On

go

ing

Incr

ea

se t

rau

ma

serv

ice

s fo

r tr

au

ma

surv

ivo

rs

a.

Incr

ea

se n

um

be

r o

f co

un

sell

ors

ed

uca

ted

an

d t

rain

ed

in

wo

rkin

g

wit

h s

urv

ivo

rs o

f w

ar/

tra

um

a

an

d s

up

po

rt f

or

the

m.

b.

Pro

vid

e f

un

din

g f

or

on

go

ing

tra

inin

g f

or

tra

um

a c

ou

nse

llo

rs

Tra

um

a,

mig

rati

on

, ra

cism

, m

arg

ina

liza

tio

n,

exc

lusi

on

, vi

ole

nce

ne

ed

to

be

co

nsi

de

red

wh

en

re

ach

ing

ou

t to

im

mig

ran

ts

Bu

ild

on

wh

at

curr

en

tly

exi

sts

in t

he

co

mm

un

ity

.

On

go

ing

Incr

ea

se r

eso

urc

es

for

me

nta

l h

ea

lth

an

d

ad

dic

tio

n s

erv

ice

s to

me

et

the

ne

ed

s o

f

imm

igra

nts

wit

h

me

nta

l h

ea

lth

ill

ne

ss

an

d a

dd

icti

on

iss

ue

s.

Pro

vid

e s

afe

, (c

on

fid

en

tia

l a

nd

com

fort

ab

le)

spa

ces,

a s

up

po

rtiv

e

en

viro

nm

en

t a

nd

ad

op

t a

ho

list

ic

ap

pro

ach

in

ad

dre

ssin

g n

ee

ds

of

imm

igra

nts

.

Ho

list

ic p

lan

nin

g i

s v

ita

l fo

r a

dd

ress

ing

th

e n

ee

ds

of

imm

igra

nts

. T

his

req

uir

es

coo

rdin

ati

on

by

all

th

e m

ain

act

ors

in

th

e c

om

mu

nit

y,

incl

ud

ing

so

cia

l se

rvic

es,

ne

w c

om

er

serv

ing

ag

en

cie

s a

nd

co

mm

un

ity

lea

de

rs.

Info

rma

l so

cia

l su

pp

ort

fro

m f

am

ily

, fr

ien

ds

an

d c

om

mu

nit

ies

is

ass

oci

ate

d w

ith

be

tte

r m

en

tal

he

alt

h.

On

go

ing

2.

S

up

po

rts

for

Se

rvic

e P

rov

ide

rs i

n P

hy

sica

l a

nd

Me

nta

l H

ea

lth

In

cre

ase

su

pp

ort

s fo

r

serv

ice

pro

vid

ers

.

De

ve

lop

an

d i

mp

lem

en

t C

ult

ura

l

Se

nsi

tivi

ty t

rain

ing

fo

r h

ea

lth

se

rvic

e

pro

vid

ers

usi

ng

th

e t

rain

th

e t

rain

er

ap

pro

ach

“Flu

en

cy i

n t

he

pe

rso

n’s

la

ng

ua

ge

is

a n

ece

ssit

y,

as

is k

no

wle

dg

e

ab

ou

t th

e c

om

mu

nit

y’s

so

cia

l a

nd

his

tori

cal

exp

eri

en

ces.

Th

e

un

iqu

e a

nd

ve

ry c

ha

lle

ng

ing

cir

cum

sta

nce

s o

f re

fug

ee

wo

me

n h

ave

pro

mp

ted

a m

ov

em

en

t to

wa

rds

con

text

ua

lize

d c

are

. S

uch

ca

re

tak

es

into

acc

ou

nt

the

in

ters

ect

ion

ali

tie

s o

f o

pp

ress

ion

an

d i

ncl

ud

es

a c

om

pre

he

nsi

ve

an

aly

sis

of

ge

nd

er,

cla

ss,

cult

ure

, a

nd

th

e p

oli

tica

l

en

viro

nm

en

t (A

da

ms

& A

sse

fi,

20

02

; A

tla

ni

& R

ou

sse

au

, 2

00

0;

Ga

sse

r, D

resd

en

, K

ee

ny

, &

Wa

rre

n,

20

00

; G

uru

ge

& K

ha

nlo

u,

20

04

;

Jiw

an

i, 2

00

1;

Sid

ieri

s, 2

00

3;W

hit

tak

er,

Ha

rdy

, Le

wis

, &

Bu

cha

n,

20

05

)” (

Be

rma

n,

20

06

;49

).

3 y

ea

rs –

pa

rall

el

ap

pro

ach

Incr

ea

se s

up

po

rts

for

serv

ice

pro

vid

ers

to

me

et

the

ne

ed

s o

f

imm

igra

nts

wit

h

me

nta

l h

ea

lth

an

d/o

r

a.

Hir

e m

ore

qu

ali

fie

d d

ive

rse

sta

ff

b.

Pro

vid

e i

nte

rpre

ters

wit

h

me

dic

al

tra

inin

g l

an

gu

ag

e s

kil

ls

in h

osp

ita

ls,

he

alt

h c

are

cli

nic

s

Th

is i

s a

n e

ffe

ctiv

e w

ay

to

bu

ild

ca

pa

city

wit

hin

a c

om

mu

nit

y a

s w

ell

as

an

eff

ect

ive

wa

y t

o u

se h

um

an

re

sou

rce

s to

re

ach

a l

arg

e g

rou

p o

f

pe

op

le.

Pla

cin

g m

ed

ica

l in

terp

reta

tio

n s

erv

ice

s a

t th

e f

ore

fro

nt

of

care

is

3 y

ea

rs –

pa

rall

el

ap

pro

ach

61

ad

dic

tio

n i

ssu

es

an

d s

oci

al

serv

ice

ag

en

cie

s

c.

Incr

ea

se c

oll

ab

ora

tio

n b

etw

ee

n

me

dic

al

com

mu

nit

y &

inte

rpre

ter

ag

en

cy t

o i

mp

rove

serv

ice

cru

cia

l b

eca

use

re

sea

rch

sh

ow

s th

at

lan

gu

ag

e b

arr

iers

re

du

ce a

cce

ss

to c

are

an

d c

om

bin

ed

wit

h i

ne

ffe

ctiv

e i

nte

rpre

tati

on

ca

n g

rea

tly

aff

ect

th

e h

ea

lth

an

d w

ell

be

ing

of

clie

nts

du

e t

o m

isd

iag

no

sis,

inco

rre

ct t

rea

tme

nt

an

d w

ron

g r

efe

rra

ls.

In m

en

tal

he

alt

h w

he

re d

iag

no

sis

reli

ed

he

avi

ly o

n w

ord

s, t

he

imp

ort

an

ce o

f p

rop

erl

y t

rain

ed

in

terp

rete

rs i

s cr

uci

al.

Mo

re t

ha

n

just

tra

nsl

ati

ng

wo

rds,

sk

ille

d i

nte

rpre

ters

se

rve

as

cult

ura

l b

rok

ers

con

vey

ing

su

btl

e n

ua

nce

s a

nd

exp

lain

ing

cu

ltu

ral

cust

om

s.

Su

pp

ort

fo

r fr

on

tlin

e

wo

rke

rs w

ork

ing

wit

h

me

nta

l h

ea

lth

an

d

ad

dic

tio

n c

lie

nts

De

ve

lop

a t

oo

l fo

r o

rga

niz

ati

on

al

cha

ng

e f

or

ag

en

cie

s a

nd

th

eir

sta

ff t

o

pro

vid

e s

afe

su

pp

ort

fo

r fr

on

tlin

e

wo

rke

rs t

o p

rev

en

t a

nd

or

de

al

wit

h

de

pre

ssio

n,

com

pa

ssio

n f

ati

gu

e e

tc.

Co

mp

ass

ion

fa

tig

ue

, vi

cari

ou

s tr

au

ma

, d

ep

ress

ion

are

ass

oci

ate

d

wit

h s

up

po

rtin

g p

eo

ple

wh

o h

ave

exp

eri

en

ced

tra

um

a.

It

is

imp

ort

an

t to

ha

ve o

rga

niz

ati

on

al

an

d i

nd

ivid

ua

l p

reve

nti

on

an

d

tre

atm

en

t p

lan

s fo

r se

rvic

e p

rovi

de

rs w

ho

are

vu

lne

rab

le.

On

go

ing

3.

P

rov

ide

Su

pp

ort

s fo

r F

am

ilie

s a

nd

In

div

idu

als

in

a H

oli

stic

Ma

nn

er

Incr

ea

se i

mm

igra

nt

aw

are

ne

ss o

f

ava

ila

ble

se

rvic

es.

Ca

se M

an

ag

em

en

t: C

rea

te a

n

ind

ep

en

de

nt

sy

ste

m n

avi

ga

tio

n

sup

po

rt t

hro

ug

h s

ett

lem

en

t se

rvic

es

(ba

sed

on

th

e m

od

ule

of

the

lan

gu

ag

e b

en

chm

ark

ass

ess

me

nt)

to

he

lp f

am

ilie

s, i

nd

ivid

ua

ls t

o s

et

up

fle

xib

le 2

-5 y

ea

r p

lan

s a

nd

th

en

foll

ow

th

em

to

re

vie

w t

he

pla

n:

wh

at

ha

s b

ee

n a

chie

ved

an

d w

ha

t n

ee

ds

to b

e d

on

e.

Ha

vin

g a

n i

nd

ep

en

de

nt

na

vig

ato

r e

nsu

res

sup

po

rt i

s cl

ien

t ce

nte

red

vers

us

ag

en

cy c

en

tere

d a

s th

ere

is

no

ve

ste

d i

nte

rest

as

to w

hic

h

sup

po

rts

a f

am

ily

ch

oo

ses.

Im

mig

ran

t n

ee

ds

wil

l va

ry o

ver

tim

e s

o t

he

sup

po

rt o

f a

kn

ow

led

ge

ab

le p

rofe

ssio

na

l to

na

vig

ate

th

e s

yst

em

an

d

reso

urc

es

can

in

cre

ase

acc

ess

.

“Fa

mil

y s

up

po

rt p

rog

ram

s lo

ok

be

yo

nd

th

e w

ell

-be

ing

of

pa

ren

t a

nd

chil

dre

n t

o d

eve

lop

th

e c

om

mu

nit

y i

n w

hic

h t

he

y l

ive

(F

RP

Ca

na

da

,

20

02

). T

he

wo

rk “

to i

ncr

ea

se o

pp

ort

un

itie

s a

nd

to

str

en

gth

en

ind

ivid

ua

ls,

fam

ilie

s a

nd

co

mm

un

itie

s.”

(FR

P 2

00

4 p

g 8

) S

uch

su

pp

ort

s

occ

up

y a

un

iqu

e p

osi

tio

n t

o a

ssis

t th

e c

om

mu

nit

y i

n b

uil

din

g

con

ne

ctio

ns

am

on

g a

ll i

ts m

em

be

rs.

Be

cau

se t

he

y a

re o

pe

n a

nd

we

lco

min

g t

o a

ll f

am

ilie

s, t

he

y a

re a

ble

to

bu

ild

wid

e c

om

mu

nit

y

con

ne

ctio

ns

(Sil

ve

r e

t a

l.2

00

5a

) T

he

y u

se s

tra

teg

ies

tha

t b

rid

ge

acr

oss

cult

ure

s, a

ge

s, a

nd

so

cia

l cl

ass

.

Fa

mil

y r

eso

urc

e p

rog

ram

s ca

n h

ave

an

im

pa

ct o

n r

ed

uci

ng

ra

cia

l

con

flic

t a

nd

in

cre

asi

ng

acc

ep

tan

ce o

f d

ive

rsit

y a

mo

ng

co

mm

un

ity

fam

ilie

s (N

els

on

et

all

,.2

00

5).

Pa

rtic

ipa

nts

lik

e h

ow

fa

mil

y s

up

po

rt

org

an

iza

tio

ns

he

lp t

he

m t

o e

xpa

nd

th

eir

se

nse

of

be

lon

gin

g t

o t

he

com

mu

nit

y a

nd

th

eir

so

cia

l n

etw

ork

s (S

ilve

r e

t a

l.,

20

05

b).

1 y

ea

r

C

rea

te f

ree

acc

ess

ible

de

sig

na

ted

F

am

ilie

s w

ill

fin

d i

t e

asi

er

to u

se a

fa

mil

y r

eso

urc

e p

rog

ram

th

at

is

Ph

ase

1-

1 y

ea

r- w

ho

to

62

com

mu

nit

y c

en

tre

s, a

nd

are

as

wit

hin

ne

igh

bo

urh

oo

d w

he

re p

eo

ple

of

all

ag

es

can

me

et

an

d s

pe

nd

qu

ali

ty

tim

e.

loca

ted

wit

hin

th

eir

ne

igh

bo

urh

oo

d,

acc

ess

ible

by

pu

bli

c

tra

nsp

ort

ati

on

or

wit

hin

wa

lkin

g d

ista

nce

. A

lo

cati

on

in

a s

ho

pp

ing

cen

tre

or

alo

ng

a m

ajo

r tr

an

spo

rta

tio

n r

ou

te i

s m

ore

acc

ess

ible

th

an

on

e o

uts

ide

of

the

co

re a

rte

rie

s o

f th

e c

om

mu

nit

y.

Mu

ltip

le s

ite

s a

nd

use

of

com

mu

nit

y f

aci

liti

es

can

als

o i

mp

rov

e o

utr

ea

ch t

o f

am

ilie

s

ap

pro

ach

Ph

ase

2-

2 y

ea

rs (

Cit

y’s

ne

w i

nit

iati

ve

)

P

rovi

de

bro

chu

res

in s

imp

le

lan

gu

ag

e a

nd

dif

fere

nt

lan

gu

ag

es

ava

ila

ble

at

na

tura

l p

oin

ts o

f a

cce

ss:

sup

erm

ark

ets

, fa

ith

ba

sed

org

an

iza

tio

ns

Its

ab

ilit

y t

o i

mp

rove

acc

ess

to

in

form

ati

on

su

gg

est

s th

at

citi

es

an

d

com

mu

nit

ies

sho

uld

do

mo

re t

o p

rovi

de

th

is t

yp

e o

f se

rvic

e t

o

ne

wco

me

rs a

s a

wa

y o

f e

asi

ng

th

eir

tra

nsi

tio

n a

nd

fa

cili

tati

ng

th

eir

inte

gra

tio

n.

1 y

ea

r

C

rea

te a

pla

tfo

rm f

or

ne

wco

me

rs t

o

ad

voca

te t

o s

erv

ice

pro

vid

ers

an

d

the

co

mm

un

ity

at

larg

e a

bo

ut

the

ir

ne

ed

s in

ord

er

to f

aci

lita

te i

ncl

usi

on

an

d g

rea

ter

un

de

rsta

nd

ing

an

d a

llo

w

for

mo

re t

arg

ete

d c

oll

ab

ora

tio

n

Pe

op

le i

n e

thn

o c

ult

ura

l co

mm

un

itie

s a

re t

he

be

st s

ou

rce

s o

f

info

rma

tio

n a

bo

ut

the

ba

rrie

rs t

he

y f

ace

an

d t

o d

ete

rmin

e w

ha

t

stra

teg

ies

ma

y w

ork

fo

r th

em

. T

his

in

its

elf

ca

n c

ou

nte

ract

so

me

of

the

dis

em

po

we

rme

nt

imm

igra

nts

ma

y e

xpe

rie

nce

.

On

go

ing

E

du

cate

th

e p

ub

lic

as

to w

hy

pe

op

le

com

e t

o C

an

ad

a:

fact

s d

isp

el

my

ths.

Ne

ga

tiv

e m

ed

ia c

ove

rag

e h

as

be

en

sh

ow

n t

o a

ffe

ct t

he

im

mig

ran

ts’

sen

se o

f w

ell

be

ing

, se

lf e

ste

em

an

d i

de

nti

fica

tio

n w

ith

th

eir

ne

w

cou

ntr

y.

It c

an

als

o l

ea

d t

o d

ep

ress

ion

an

d a

se

nse

of

iso

lati

on

.

Re

sea

rch

ha

s a

lso

fo

un

d t

ha

t a

s a

n i

nfo

rma

tio

n t

oo

l th

e m

ed

ia i

n

vari

ou

s la

ng

ua

ge

s ca

n h

elp

ne

wco

me

rs w

ith

th

eir

re

loca

tio

n a

nd

ad

just

me

nt.

Th

e p

osi

tiv

e i

nfl

ue

nce

of

this

to

ol

an

d i

t's

ab

ilit

y t

o

imp

rov

e a

cce

ss t

o i

nfo

rma

tio

n s

ug

ge

sts

tha

t ci

tie

s a

nd

co

mm

un

itie

s

sho

uld

do

mo

re t

o p

rovi

de

th

is t

yp

e o

f se

rvic

e t

o n

ew

com

ers

as

a

wa

y o

f e

asi

ng

th

eir

tra

nsi

tio

n a

nd

fa

cili

tati

ng

th

eir

inte

gra

tio

n.

(W

elc

om

ing

co

mm

un

itie

s p

ag

e 9

1)

Co

lla

bo

rate

wit

h o

the

r

Su

b-c

ou

nci

ls

4.

Ph

ysi

cal

He

alt

h

En

sure

th

e

ava

ila

bil

ity

of

acc

ura

te m

ed

ica

l

inte

rpre

tati

on

.

a.

Pro

fess

ion

als

: P

rov

ide

Cu

ltu

ral

sen

siti

vity

ed

uca

tio

n a

nd

tra

inin

g f

or

ph

ysi

cia

ns,

nu

rse

s,

de

nti

sts

an

d m

ed

ica

l/d

en

tal

stu

de

nts

b.

Pro

vid

e H

ea

lth

lit

era

cy

Lan

gu

ag

e b

arr

iers

re

du

ce a

cce

ss t

o c

are

an

d c

om

bin

ed

wit

h

ine

ffe

ctiv

e i

nte

rpre

tati

on

ca

n g

rea

tly

aff

ect

th

e h

ea

lth

an

d w

ell

be

ing

of

clie

nts

du

e t

o m

isd

iag

no

sis,

in

corr

ect

tre

atm

en

t a

nd

wro

ng

refe

rra

ls.

Imm

igra

nts

are

le

ss l

ike

ly t

o r

ep

ort

CO

PD

(ch

ron

ic o

bst

ruct

ive

pu

lmo

na

ry d

ise

ase

) o

r a

sth

ma

bu

t m

ore

hig

h b

loo

d p

ress

ure

, d

iab

ete

s

2 y

ea

rs

63

info

rma

tio

n i

n p

lain

an

d c

lea

r

lan

gu

ag

es

an

d i

n d

iffe

ren

t

lan

gu

ag

es

c.

Uti

lize

in

tern

ati

on

all

y m

ed

ica

lly

tra

ine

d p

rofe

ssio

na

ls t

o p

rovi

de

ed

uca

tio

n a

nd

pre

ven

tati

ve

pro

gra

ms

for

vari

ou

s cu

ltu

ral

gro

up

s a

nd

to

pro

vid

e

ne

igh

bo

urh

oo

d

pro

gra

ms/

sup

po

rts

d.

Ad

voca

te f

or

mo

re m

ed

ica

l

ne

igh

bo

urh

oo

d b

ase

d c

en

tre

s

(fa

mil

y h

ea

lth

te

am

)

or

he

art

dis

ea

se.

Th

e l

on

ge

r im

mig

ran

ts a

re h

ere

, th

ey

fa

ce i

ncr

ea

sed

risk

fo

r ch

ron

ic d

ise

ase

s, i

f n

ot

de

tect

ed

ea

rlie

r.

Cu

ltu

rall

y s

en

siti

ve

tra

inin

g i

mp

rove

s k

no

wle

dg

e a

nd

att

itu

de

s o

f

pro

fess

ion

als

.

Su

ch t

oo

ls w

ill

ass

ist

imm

igra

nts

in

uti

lizi

ng

so

cia

l re

sou

rce

s a

nd

fun

ctio

na

l ca

pa

city

wit

ho

ut

cau

sin

g a

n i

ncr

ea

se i

n h

ea

lth

ca

re c

ost

s

Tra

inin

g w

ork

ers

to

be

cu

ltu

rall

y s

en

siti

ve

an

d o

the

r a

ctiv

itie

s

de

sig

ne

d t

o h

elp

re

vers

e t

he

pro

cess

an

d i

mp

act

of

soci

al

exc

lusi

on

.

Th

e h

ea

lth

se

cto

r h

as

a d

ire

ct r

ole

to

pla

y b

y i

ncr

ea

sin

g a

cce

ss t

o

ap

pro

pri

ate

he

alt

h s

erv

ice

s fo

r im

mig

ran

ts a

nd

ra

cia

lize

d g

rou

ps

tha

t

inco

rpo

rate

cu

ltu

rall

y s

en

siti

ve

an

d l

an

gu

ag

e s

pe

cifi

c se

rvic

es

for

all

he

alt

h n

ee

ds,

in

clu

din

g m

en

tal

he

alt

h s

erv

ice

s.

Aw

are

ne

ss o

n a

cce

ss

or

lack

of

acc

ess

to

he

alt

h c

ove

rag

e,

de

nta

l a

nd

vis

ion

as

we

ll a

s th

e h

ea

lth

syst

em

, ie

, h

osp

ita

ls,

wa

lk-

in-

clin

ics.

Info

rma

tio

n f

or

Imm

igra

nts

:

a.

En

sure

em

ba

ssie

s p

rovi

de

acc

ura

te i

nfo

rma

tio

n o

n t

he

un

ava

ila

bil

ity

of

he

alt

h c

ove

rag

e

for

the

fir

st 9

0 d

ay

s a

nd

info

rma

tio

n o

n d

en

tal,

vis

ion

care

an

d p

resc

rip

tio

ns

b.

Info

rma

tio

n o

n t

he

va

rio

us

me

dic

al

op

tio

ns

an

d w

he

n t

o

use

th

em

i.e

.,;

wa

lk i

n c

lin

ics

,

ho

spit

als

c.

Info

rma

tio

n o

n b

uy

ing

he

alt

h

insu

ran

ce f

or

tha

t 9

0 d

ay

s

pe

rio

d t

o b

e g

ive

n t

o i

mm

igra

nts

off

sh

ore

d.

Pro

vid

e h

ea

lth

/de

nta

l in

fo t

o

imm

igra

nts

sh

ort

ly a

fte

r a

rriv

ing

reg

ard

ing

.

e.

Pro

vid

e p

ati

en

ts w

ith

ava

ila

ble

Re

mo

vin

g i

nfo

rma

tio

n b

arr

iers

to

he

alt

h c

are

sta

rts

by

pro

vid

ing

imm

igra

nts

wit

h a

ccu

rate

, d

eta

ile

d,

an

d t

ime

ly i

nfo

rma

tio

n a

bo

ut

he

alt

h c

are

an

d t

he

he

alt

h c

are

sy

ste

m.

I.e

., p

rio

r to

arr

iva

l

imm

igra

nts

ne

ed

to

be

giv

en

cle

ar

info

rma

tio

n a

bo

ut

the

3 m

on

th

wa

itin

g p

eri

od

fo

r h

ea

lth

co

ve

rag

e (

On

tari

o H

ea

lth

In

sura

nce

Pla

n)

an

d a

lso

be

pro

vid

ed

wit

h i

nfo

rma

tio

n a

bo

ut

wh

at

is a

nd

is

no

t

cove

red

an

d h

ow

to

ge

t o

uts

ide

me

dic

al

cove

rag

e

Lin

gu

isti

c co

mp

ete

nce

str

ate

gy

-

he

alt

h l

ite

racy

is

a s

tro

ng

pre

dic

tor

of

he

alt

h s

tatu

s

-

tho

se w

ith

lo

we

r li

tera

cy s

kil

l le

ve

ls a

re 1

.5-3

tim

es

mo

re l

ike

ly

to e

xpe

rie

nce

ne

ga

tive

he

alt

h o

utc

om

es

It i

s im

po

rta

nt

to p

rovi

de

im

mig

ran

ts w

ho

fo

r a

va

rie

ty o

f re

aso

ns

ma

y

no

t b

e a

ble

to

pra

ctis

e t

he

ir p

rofe

ssio

n,

wit

h o

pp

ort

un

itie

s to

be

ab

le

to u

tili

ze t

he

ir k

no

wle

dg

e a

nd

sk

ills

by

pa

rtic

ipa

tin

g i

n e

du

cati

on

al

/

pre

sen

tati

on

s ty

pe

op

po

rtu

nit

ies.

Th

is w

ill

he

lp t

he

m i

n m

ain

tain

ing

self

-est

ee

m.

Low

lit

era

cy l

ev

el

am

on

g i

mm

igra

nts

Hir

ing

qu

ali

fie

d h

ea

lth

wo

rke

rs f

rom

im

mig

ran

t co

mm

un

itie

s

a.

Na

tio

na

l S

tra

teg

y

b.

On

go

ing

c.

On

go

ing

d.

On

go

ing

64

cho

ice

s w

he

n r

ece

ivin

g s

up

po

rt

or

ass

ista

nce

e.g

. g

en

de

r o

f

inte

rpre

ter

or

do

cto

r in

pa

mp

hle

ts a

t m

ed

ica

l fa

cili

tie

s,

sch

oo

ls,

soci

al

serv

ice

s o

r

sett

lem

en

t se

rvic

es

Be

st p

ract

ice

s:

-

rem

ove

fin

an

cia

l b

arr

iers

,

-

rem

ove

lin

gu

isti

c b

arr

iers

,

-

rem

ove

in

form

ati

on

ba

rrie

rs,

p

rovi

de

cu

ltu

rall

y s

en

siti

ve c

are

e.

1 y

ea

r to

de

velo

p a

nd

on

go

ing

imp

lem

en

tati

on

En

sure

acc

ess

to

Re

cre

ati

on

al

Su

pp

ort

s fo

r

Imm

igra

nts

.

a.

De

term

ine

fre

e a

nd

acc

ess

ible

ne

igh

bo

urh

oo

d b

ase

d c

en

tre

s

wh

ere

pe

op

le c

an

ga

the

r a

nd

de

cid

e o

n e

ve

nts

act

ivit

ies

for

the

ir n

eig

hb

ou

rho

od

s. F

un

pla

ces

wh

ere

all

fa

mil

y m

em

be

rs

can

sh

are

in

form

ati

on

on

th

eir

cult

ure

s, f

oo

d,

mu

sic,

act

ivit

ies

an

d c

ele

bra

tio

ns

etc

.

(co

lla

bo

rate

wit

h P

ark

s a

nd

Re

cre

ati

on

an

d N

eig

hb

ou

rho

od

Co

mm

un

ity

Ce

ntr

es)

b.

Co

lla

bo

rate

wit

h f

ait

h

org

an

iza

tio

ns

an

d s

cho

ols

in

ne

igh

bo

urh

oo

d t

o d

eli

ver

fre

e o

r

aff

ord

ab

le r

ecr

ea

tio

na

l a

ctiv

itie

s

c.

De

ve

lop

cri

teri

on

/pro

cess

fo

r

imm

igra

nts

’ g

rou

ps

to a

cce

ss

fre

e o

ffic

e/

me

eti

ng

sp

ace

s

It i

s re

cog

niz

ed

th

at

recr

ea

tio

n i

s a

de

trim

en

tal

fact

or

in t

he

we

ll

be

ing

of

the

in

div

idu

al.

B

arr

iers

to

he

alt

hy

liv

ing

fo

r in

div

idu

als

wit

h

rest

rict

ed

bu

dg

ets

ma

y l

ea

d t

o a

ho

st o

f h

ea

lth

pro

ble

ms

Be

ne

fits

of

ph

ysi

cal

act

ivit

y i

ncl

ud

e p

rom

oti

ng

he

alt

h,

to p

rev

en

tio

n

of

chro

nic

dis

ea

se a

nd

to

pro

tect

ag

ain

st s

om

e m

en

tal

illn

ess

es.

“As

He

alt

h M

inis

ter

I ca

n t

ell

yo

u,

if I

co

uld

ta

ke

ju

st a

sm

all

fra

ctio

n

of

the

bil

lio

ns

of

do

lla

rs o

ur

na

tio

n s

pe

nd

s fi

gh

tin

g d

iab

ete

s,

card

iova

scu

lar

dis

ea

se,

hy

pe

rte

nsi

on

, a

nd

me

nta

l il

lne

ss -

no

t to

me

nti

on

th

e t

ho

usa

nd

s o

f h

ip a

nd

kn

ee

re

pla

cem

en

ts t

ha

t a

re d

on

e

ea

ch y

ea

r -

an

d i

nst

ea

d f

ocu

s o

n a

ctiv

itie

s w

hic

h w

ou

ld h

elp

pre

ven

t th

ese

co

nd

itio

ns

in t

he

fir

st p

lace

, C

an

ad

a w

ou

ld b

e a

he

alt

hie

r p

lace

. W

e w

ou

ld b

e s

pe

nd

ing

mu

ch l

ess

mo

ne

y o

n

he

alt

hca

re o

ve

r th

e l

on

g t

erm

.” (

Pa

rks

an

d R

ecr

ea

tio

n S

tra

teg

ic

Ma

ste

r P

lan

, N

ov

20

09

)

“U

se o

f p

ub

lic

spa

ce a

nd

pa

rtic

ipa

tio

n i

n c

om

mu

nit

y/r

ecr

ea

tio

n

cen

ters

are

im

po

rta

nt

be

cau

se t

he

y p

rovi

de

op

po

rtu

nit

ies

for

ne

w

com

ers

to

be

in

teg

rate

d i

nto

th

e c

om

mu

nit

y.”

(W

elc

om

ing

Co

mm

un

ity

Re

po

rt,

p.

86

)

Su

ch p

art

icip

ati

on

ma

y b

e p

art

icu

larl

y i

mp

ort

an

t fo

r y

ou

th,

as

evi

de

nce

su

gg

est

s th

at

recr

ea

tio

n h

elp

s fa

cili

tate

po

siti

ve

so

cia

l a

nd

ph

ysi

cal

de

ve

lop

me

nt,

as

we

ll a

s id

en

tifi

cati

on

wit

h p

ee

r g

rou

ps.

At

a b

roa

de

r le

vel

an

ad

dit

ion

al

ou

tco

me

in

dic

ato

r o

f re

cre

ati

on

al

op

po

rtu

nit

ies

ma

y b

e a

pe

rce

ive

d s

en

se o

f in

clu

sio

n a

mo

ng

imm

igra

nts

, p

art

icu

larl

y a

mo

ng

im

mig

ran

t y

ou

th f

or

wh

om

recr

ea

tio

n i

s e

spe

cia

lly

im

po

rta

nt.

a.

1 y

ea

r

b.

On

go

ing

c.

1 y

ea

r

65

Fin

an

cia

l b

arr

iers

to

acc

ess

ing

recr

ea

tio

na

l se

rvic

es

O

ne

of

the

big

ge

st b

arr

iers

to

th

e u

se o

f p

ub

lic

spa

ce a

nd

recr

ea

tio

na

l fa

cili

tie

s is

th

e l

ack

of

fin

an

cia

l re

sou

rce

s. T

o m

ak

e

pa

rtic

ipa

tio

n a

ffo

rda

ble

, m

un

icip

ali

tie

s m

ay

wa

nt

to c

on

sid

er

revi

sin

g t

he

ir p

ay

me

nt

syst

em

s o

r in

cre

ase

off

eri

ng

fin

an

cia

l

sub

sid

ies

to t

ho

se i

n n

ee

d.

Th

ey

ma

y a

lso

wa

nt

to r

eco

nfi

gu

re

reg

ula

tio

ns

wit

h r

esp

ect

to

fa

cili

tie

s th

at

are

un

de

r-u

tili

zed

.

It i

s im

po

rta

nt

to c

rea

te o

pp

ort

un

itie

s fo

r im

mig

ran

t fa

mil

ies

to

spe

nd

fu

n i

nte

ract

ive

tim

e w

ith

ea

ch o

the

r t

o m

ain

tain

th

eir

se

nse

of

fam

ily

an

d c

om

mu

nit

y

Th

e p

erc

eiv

ed

ba

rrie

rs t

o p

art

icip

ati

on

cit

ed

mo

st o

fte

n w

ere

:

En

gli

sh l

an

gu

ag

e p

rofi

cie

ncy

, o

pp

ort

un

ity

, la

ck o

f p

art

ne

r, f

ina

nci

al

lim

ita

tio

ns,

kn

ow

led

ge

ab

ou

t si

tes

an

d o

r a

ctiv

itie

s. B

oth

se

lf-

est

ee

m a

nd

acc

ult

ura

tio

n h

ad

a s

ign

ific

an

t p

osi

tive

co

rre

lati

on

wit

h

tota

l le

vel

of

recr

ea

tio

n p

art

icip

ati

on

an

d a

sig

nif

ica

nt

ne

ga

tive

corr

ela

tio

n w

ith

th

e t

ota

l n

um

be

r o

f p

erc

eiv

ed

ba

rrie

rs (

OC

AS

I,

20

05

).

66

INCLUSION & CIVIC ENGAGEMENT SUB-COUNCILPRIORITY SETTING TEMPLATE

Ad

vo

cacy

:

- C

hil

dca

re

- P

re-m

igra

tory

in

form

ati

on

- E

mp

loy

me

nt

an

d r

eco

gn

itio

n o

f fo

reig

n c

red

en

tia

ls i

s p

art

of

incl

usi

on

- T

ax

cre

dit

fo

r re

nti

ng

sp

ace

to

co

mm

un

ity

org

an

iza

tio

ns

- In

clu

sio

n o

f im

mig

ran

ts i

n d

eci

sio

n m

ak

ing

an

d/o

r co

lla

bo

rati

on

at

all

le

vels

of

soci

al

com

mit

me

nt.

Pri

ori

ty

Str

ate

gy

R

ati

on

ale

T

ime

lin

es

1.

Pro

mo

te s

kil

ls b

ase

d e

ng

ag

em

en

t a

t a

ll l

ev

els

of

soci

ety

, w

hil

e r

eco

gn

izin

g t

ha

t th

is m

ay

no

t b

e a

lin

ea

r p

ath

Pro

vid

e i

mm

igra

nts

wit

h

info

rma

tio

n r

ela

ted

to

en

ga

ge

me

nt

op

po

rtu

nit

ies

•

Cre

ate

cu

ltu

rall

y i

nfo

rma

tiv

e c

on

ten

t fo

r

pu

bli

c a

nd

lo

cal

eth

nic

me

dia

in

pa

rtn

ers

hip

be

twe

en

se

ttle

me

nt

ag

en

cie

s

an

d t

he

me

dia

an

d o

the

r e

thn

o-c

ult

ura

l

gro

up

s o

r in

div

idu

als

, in

lo

cal

pu

bli

c m

ed

ia

(i.e

., n

ew

spa

pe

r, r

ad

io,

t.v)

wh

ich

hig

hli

gh

ts e

ng

ag

em

en

t o

pp

ort

un

itie

s a

nd

pro

vid

es

info

rma

tio

n i

n v

ari

ou

s la

ng

ua

ge

s.

•

Th

ere

is

ag

ree

me

nt

tha

t o

ne

of

the

ba

rrie

rs t

o e

ng

ag

em

en

t is

la

ck o

f

info

rma

tio

n,

eli

min

ati

ng

th

at

ga

p w

ill

op

en

th

e p

ath

to

gre

ate

r in

volv

em

en

t o

f

imm

igra

nts

in

civ

ic a

nd

so

cia

l

en

ga

ge

me

nt

op

po

rtu

nit

ies.

•

Acc

ord

ing

to

th

e “

Ch

ara

cte

rist

ics

of

a

We

lco

min

g C

om

mu

nit

y”,

“U

po

n t

he

ir

arr

iva

l, n

ew

com

ers

ha

ve

ve

ry f

ew

op

po

rtu

nit

ies

for

pa

rtic

ipa

tin

g i

n t

he

po

liti

cal

sph

ere

an

d o

fte

n h

av

e l

imit

ed

rig

hts

re

ga

rdin

g p

art

icip

ati

on

.

Ne

wco

me

rs r

ep

ort

be

ing

le

ss i

nfo

rme

d

ab

ou

t th

e p

oli

tica

l p

roce

ss i

n C

an

ad

a a

nd

are

ge

ne

rall

y n

ot

as

po

liti

call

y a

ctiv

e i

n

com

pa

riso

n t

o n

ati

ve-b

orn

Ca

na

dia

ns.

A

s

mo

re t

ime

pa

sse

s th

e e

lect

ora

l

pa

rtic

ipa

tio

n o

f n

ew

com

ers

in

cre

ase

s

such

th

at

the

y e

xhib

it h

igh

er

turn

ou

t

67

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s in

ele

ctio

ns

tha

n t

he

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ati

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is i

ncr

ea

se i

n

invo

lve

me

nt

ove

r ti

me

ma

y b

e d

ue

to

incr

ea

sed

in

form

ati

on

an

d f

am

ilia

rity

wit

h t

he

ho

st c

om

mu

nit

y.

Pro

vid

ing

info

rma

tio

n e

arl

ier

in t

he

se

ttle

me

nt

pro

cess

ma

y i

ncr

ea

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art

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on

of

ne

wco

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•

Pro

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ivit

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ort

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itie

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cisi

on

ma

kin

g l

eve

ls s

uch

as

bo

ard

of

dir

ect

ors

an

d

pla

nn

ing

pro

cess

•

Incr

ea

se o

utr

ea

ch t

o i

mm

igra

nts

to

en

cou

rag

e v

olu

nte

eri

sm b

y p

rovi

din

g

ed

uca

tio

n a

nd

th

e c

on

text

of

volu

nte

eri

sm

in C

an

ad

a a

nd

th

e b

en

efi

ts.

•

En

cou

rag

e t

he

Lo

nd

on

an

d M

idd

lese

x

Co

un

ty t

o e

xplo

re s

ucc

ess

ful

vo

lun

tee

r

mo

de

ls (

in G

rea

ter

To

ron

to A

rea

) w

hic

h

•

Re

cog

niz

e t

ha

t th

e c

on

text

of

Ca

na

dia

n

volu

nte

eri

sm i

s d

iffe

ren

t th

an

th

at

of

oth

er

cult

ure

s. C

oll

ab

ora

tio

n b

etw

ee

n

dif

fere

nt

volu

nte

er

org

an

iza

tio

ns

is

ne

ed

ed

in

ord

er

to p

rom

ote

an

d

un

de

rsta

nd

Ca

na

dia

n v

olu

nte

eri

ng

an

d t

o

ap

pro

pri

ate

ly m

atc

h q

ua

lifi

ed

im

mig

ran

ts

68

a

llo

w i

mm

igra

nts

to

be

pla

ced

in

va

rio

us

de

pa

rtm

en

ts i

n C

ity

Ha

ll t

o g

ain

Ca

na

dia

n

exp

eri

en

ce.

•

Cre

ate

op

po

rtu

nit

ies

for

ou

tre

ach

be

twe

en

sch

oo

ls a

nd

im

mig

ran

t co

mm

un

itie

s.

(Co

mm

un

ity

Ca

pa

city

an

d N

ee

ds

Re

po

rt,

WC

I-LM

LIP

)

•

En

cou

rag

e a

pro

cess

wh

ere

by

in

form

al

imm

igra

nt

volu

nte

ers

ca

n t

ak

e o

n d

eci

sio

n-

ma

kin

g a

nd

le

ad

ers

hip

po

siti

on

s

•

Re

mo

ve b

arr

iers

to

vo

lun

tee

rin

g b

y:

Pro

vid

ing

, b

us

tick

ets

, vo

lun

tee

r d

rive

rs,

sha

rin

g i

nfo

rma

tio

n a

bo

ut

virt

ua

l

volu

nte

eri

ng

, h

irin

g n

ew

Ca

na

dia

ns

or

imm

igra

nts

as

pa

id s

taff

to

he

lp t

he

org

an

iza

tio

n l

ea

rn a

bo

ut

an

d v

alu

e

div

ers

ity

, R

ecr

uit

me

nt

of

ne

w C

an

ad

ian

s

on

bo

ard

s, p

rovi

din

g d

ive

rsit

y t

rain

ing

to

sta

ff (

A N

ew

Ca

na

dia

ns

Fir

st D

eca

de

of

Vo

lun

tee

rin

g-P

illa

r n

on

-Pro

fit)

to p

osi

tio

ns.

•

Imm

igra

nts

re

po

rt t

he

fo

llo

win

g b

arr

iers

to v

olu

nte

eri

ng

: la

ck o

f in

form

ati

on

ab

ou

t vo

lun

tee

r o

pp

ort

un

itie

s, t

he

co

sts

ass

oci

ate

d w

ith

vo

lun

tee

rin

g,

faci

ng

dis

crim

ina

tio

n a

s o

rga

niz

ati

on

s a

re

relu

cta

nt

to t

ak

e n

ew

Ca

na

dia

ns

wit

h

lim

ite

d E

ng

lish

sk

ills

, T

ran

spo

rta

tio

n a

nd

Ch

ild

ca

re.

(Ne

w C

an

ad

ian

s F

irst

De

cad

e

of

Vo

lun

tee

rin

g)

Re

mo

vin

g t

he

me

nti

on

ed

ba

rrie

rs i

ncr

ea

ses

acc

ess

to

volu

nte

er

op

po

rtu

nit

ies

an

d b

en

efi

ts n

ot

on

ly t

he

im

mig

ran

t b

ut

the

so

cie

ty a

s a

wh

ole

.

•

Ne

ed

to

co

lla

bo

rate

wit

h t

he

Em

plo

ym

en

t S

ub

-co

un

cil

an

d o

the

r

volu

nte

eri

ng

an

d p

rofe

ssio

na

l

ass

oci

ati

on

s in

te

rms

of

en

cou

rag

ing

an

d

pro

mo

tin

g v

olu

nte

eri

sm.

En

cou

rag

e,

pro

mo

te a

nd

su

pp

ort

po

liti

cal

inv

olv

em

en

t o

f n

ew

Ca

na

dia

n C

itiz

en

s th

rou

gh

a

pro

cess

th

at

be

gin

s a

t th

e

info

rma

tio

n l

eve

l b

efo

re

Ca

na

dia

n C

itiz

en

ship

is

ob

tain

ed

.

•

Cre

ate

an

en

viro

nm

en

t o

f tr

ust

th

rou

gh

th

e

use

of

aw

are

ne

ss c

am

pa

ign

s to

dis

pe

l

vie

ws

of

tho

se w

ho

se p

re-m

igra

tory

exp

eri

en

ces

ha

ve c

rea

ted

a f

ea

r a

nd

dis

tru

st i

n g

ov

ern

me

nts

. P

rov

ide

dir

ect

ass

ista

nce

in

po

liti

cal

mo

bil

iza

tio

n b

y

ho

ldin

g w

ork

sho

ps,

cre

ati

ng

to

ol

kit

s a

nd

ide

nti

fyin

g l

ea

de

rs w

ith

in e

thn

o-c

ult

ura

l

com

mu

nit

ies.

Th

e L

on

do

n S

tre

ng

the

nin

g N

eig

hb

ou

rho

od

s 5

Ye

ar

Str

ate

gy

an

d I

mp

lem

en

tati

on

Pla

n

ide

nti

fie

s st

rate

gie

s to

en

ga

ge

, p

rom

ote

an

d

invo

lve

re

sid

en

ts t

o a

ctiv

ely

pa

rtic

ipa

te i

n

po

liti

cal

pro

cess

.

(htt

p:/

/ww

w.l

on

do

n.c

a/d

.asp

x?s=

/Co

mm

un

ity_

Vit

ali

ty/N

eig

hb

ou

rho

od

s/S

tre

ng

the

nin

g_

Str

ate

gy/d

efa

ult

.htm

)

An

de

rso

n a

nd

Bla

ck,

in a

rtic

le c

ite

d b

y

“Ch

ara

cte

rist

ics

of

a W

elc

om

ing

Co

mm

un

ity

,

69

•

En

cou

rag

e n

ew

im

mig

ran

ts t

o f

oll

ow

curr

en

t a

ffa

irs

by

pro

vid

ing

ed

uca

tio

n o

n

the

vo

tin

g s

yst

em

, o

n c

an

did

ate

s a

nd

rem

ovi

ng

ba

rrie

rs t

o v

oti

ng

su

ch a

s

tra

nsp

ort

ati

on

.

20

10

”, i

nd

ica

te t

ha

t s

om

e t

yp

es

of

po

liti

cal

en

ga

ge

me

nt

such

as

po

liti

cal

act

ivis

m,

de

mo

nst

rati

ng

, a

nd

sig

nin

g u

p f

or

po

liti

cal

pa

rtie

s a

re a

ctiv

itie

s th

at

ne

wco

me

rs

pa

rtic

ipa

te i

n l

ess

th

an

na

tive

bo

rn

Ca

na

dia

ns.

Th

is m

ay

be

ba

sed

on

ne

wco

me

rs’

lack

of

fee

lin

g o

f o

wn

ers

hip

ove

r p

oli

tica

l

issu

es

an

d u

nd

err

ep

rese

nta

tio

n o

f n

ew

com

er

gro

up

s a

s re

fle

cte

d i

n t

he

no

min

ati

on

pro

cess

(Ch

ara

cte

rist

ics

of

a W

elc

om

ing

Co

mm

un

ity

,

20

10

). T

he

refo

re a

ctiv

itie

s w

hic

h e

nco

ura

ge

ow

ne

rsh

ip n

ee

d t

o b

e p

rom

ote

d i

n o

rde

r to

incr

ea

se p

oli

tica

l in

vo

lve

me

nt.

2.

En

ha

nce

kn

ow

led

ge

am

on

gst

ho

st c

om

mu

nit

y i

n e

ng

ag

ing

im

mig

ran

ts

Co

mm

un

ica

tio

n a

nd

aw

are

ne

ss

of

op

po

rtu

nit

ies

for

civi

c

en

ga

ge

me

nt

an

d i

ncl

usi

on

Th

is g

ap

is

two

-fo

ld a

s it

is

exi

ste

nt

bo

th w

ith

in t

he

ho

st

com

mu

nit

y a

nd

im

mig

ran

t

po

pu

lati

on

.

Th

e p

rio

rity

of

this

su

b-c

ou

nci

l is

to e

nsu

re t

ha

t ci

vic

en

ga

ge

me

nt

& i

ncl

usi

on

op

po

rtu

nit

ies

are

on

-

go

ing

an

d a

ll e

nco

mp

ass

ing

.

Po

rtra

ya

l o

f im

mig

ran

ts i

n m

ed

ia

1.

Cre

ate

a m

ult

ila

ye

red

co

mm

un

ity

ba

sed

Co

mm

un

ica

tio

n S

tra

teg

y b

y a

pp

roa

chin

g

bo

th m

ain

stre

am

an

d e

thn

ic m

ed

ia t

o

incl

ud

e t

he

vo

ice

of

ne

wco

me

rs.

Fo

r

exa

mp

le,

est

ab

lish

a p

roce

ss t

ha

t

en

cou

rag

es

com

mu

nit

ies

to c

ha

lle

ng

e

ne

ga

tiv

e m

ed

ia c

ove

rag

e o

f im

mig

ran

ts

(WC

I, C

ha

ract

eri

stic

s o

f a

We

lco

min

g

Co

mm

un

ity

) b

y p

rom

oti

ng

th

e u

se o

f

act

ion

ale

rts

wh

ich

no

tify

th

e c

om

mu

nit

y

an

d s

erv

ice

pro

vid

ers

to

wri

te t

o m

ed

ia

ou

tle

ts w

hic

h l

ab

el

gro

up

s u

nfa

irly

.

2.

Fo

ste

r co

lla

bo

rati

on

be

twe

en

se

ttle

me

nt

serv

ice

s, s

erv

ice

pro

vid

ers

an

d c

om

mu

nit

y

ag

en

cie

s in

ord

er

to e

ng

ag

e m

ore

bu

sin

ess

es

an

d c

orp

ora

tio

ns

in c

rea

tin

g

mo

re o

pp

ort

un

itie

s fo

r in

clu

sio

n a

nd

en

ga

ge

me

nt.

Be

yo

nd

on

e-t

ime

con

trib

uti

on

s, t

his

in

itia

tive

in

clu

de

s th

e

1.

Exe

mp

lifi

ed

be

st t

hro

ug

h t

he

Lo

nd

on

Imm

igra

tio

n P

art

ne

rsh

ip,

dis

cuss

ion

an

d

rese

arc

h h

igh

lig

hts

th

e f

act

th

at

the

re

ne

ed

s to

be

mo

re i

nte

r-co

lla

bo

rati

on

be

twe

en

se

rvic

e p

rovi

de

rs t

o f

urt

he

r

en

ga

ge

th

e h

ost

co

mm

un

ity

in

cre

ati

ng

mo

re i

ncl

usi

on

an

d e

ng

ag

em

en

t

op

po

rtu

nit

ies

for

imm

igra

nts

.

2.

Th

ere

is

a c

on

sen

sus

tha

t

com

mu

nic

ati

on

is

vita

l in

bo

th i

ncl

ud

ing

an

d e

ng

ag

ing

im

mig

ran

ts i

n L

on

do

n a

nd

Mid

dle

sex

in a

ll m

att

ers

civ

ic.

Th

ere

are

a n

um

be

r o

f e

xist

ing

mo

de

s o

f

com

mu

nic

ati

on

in

bo

th E

ng

lish

an

d

vari

ou

s o

the

r la

ng

ua

ge

s th

at

can

be

reso

urc

ed

re

gu

larl

y t

o c

on

vey

an

y a

nd

all

op

po

rtu

nit

ies

for

incl

usi

on

an

d

en

ga

ge

me

nt.

(E

nco

mp

ass

ing

ev

en

ts a

nd

act

ivit

ies

larg

e o

r sm

all

– f

rom

1.O

n-g

oin

g .

2.

On

-go

ing

. T

his

init

iati

ve s

ho

uld

be

inte

gra

ted

in

to t

he

pra

ctic

es

of

all

exi

stin

g

serv

ice

pro

vid

ers

imm

ed

iate

ly.

Se

rvic

e

pro

vid

ers

an

d o

the

r

sta

ke

ho

lde

rs (

ie.

Me

dia

)

sho

uld

be

gin

th

e

imp

lem

en

tati

on

of

a

mu

lti-

lay

ere

d

com

mu

nic

ati

on

str

ate

gy

an

d i

nte

gra

te i

t in

to t

he

ir

pra

ctic

es

on

a

pe

rma

ne

nt

ba

sis

to

en

sure

a c

on

sist

en

t a

nd

con

sta

nt

pro

mo

tio

n o

f

op

po

rtu

nit

ies

of

70

pro

visi

on

of

on

-go

ing

su

pp

ort

fo

r cr

ea

tin

g a

mo

re i

ncl

usi

ve

an

d w

elc

om

ing

co

mm

un

ity

thro

ug

h s

po

nso

rsh

ip o

f e

ven

ts,

org

an

iza

tio

ns,

pro

visi

on

of

spa

ce,

job

pla

cem

en

ts/

inte

rnsh

ips

etc

. (i

.e.,

Co

-op

pla

cem

en

ts,

we

lco

me

pa

cka

ge

s a

nd

in

fo)

3.

Est

ab

lish

me

nt

of

a c

om

mu

nit

y b

ase

d

me

dia

lit

era

cy c

ou

nci

l to

ed

uca

te b

oth

imm

igra

nts

an

d t

he

wid

er

Lon

do

n a

nd

Mid

dle

sex

com

mu

nit

y a

bo

ut

me

dia

. T

he

go

al

is t

o c

rea

te a

mo

re i

ncl

usi

ve a

nd

we

lco

min

g c

om

mu

nit

y.

Po

ssib

ly a

bo

dy

/

cou

nci

l o

f vo

lun

tee

rs i

nte

rest

ed

in

pro

mo

tin

g i

ncl

usi

on

an

d d

isp

ell

ing

my

ths,

an

d c

om

ba

tin

g i

nci

de

nts

of

raci

sm o

r

dis

crim

ina

tio

n (

ie.

Wri

tin

g l

ett

ers

to

th

e

ed

ito

r, e

tc )

4.

Pro

life

rate

cu

ltu

ral

div

ers

ity

tra

inin

g t

o

cou

nte

r st

ere

oty

pin

g,

raci

sm a

nd

ap

ath

y b

y

eli

min

ati

ng

ba

rrie

rs t

o a

cce

ss (

cost

), u

se o

f

me

dia

, cr

ea

tin

g i

nce

nti

ve

s to

org

an

iza

tio

ns

an

d b

usi

ne

sse

s w

ho

pa

rtic

ipa

te.

5.

En

ha

nce

th

e c

ap

aci

ty o

f lo

cal

lev

el

me

dia

sou

rce

s (i

.e.,

Dig

ita

l, a

ud

io,

pri

nt

& v

isu

al

ne

wsp

ap

ers

, m

ag

azi

ne

s, T

V,

rad

io)

by

cap

ita

lizi

ng

on

exi

stin

g r

eso

urc

es

to b

ett

er

refl

ect

th

e d

ive

rsit

y o

f th

e c

ity

.

6.

En

ha

nce

, p

rom

ote

an

d b

uil

d o

n p

rog

ram

s

tha

t h

elp

im

mig

ran

ts d

eve

lop

ne

two

rks

wit

h o

the

r im

mig

ran

ts i

n t

he

co

mm

un

itie

s

(WC

I, C

ha

ract

eri

stic

s o

f a

We

lco

min

g

Co

mm

un

ity

).

me

mb

ers

hip

in

gra

ssro

ots

org

an

iza

tio

ns

to l

arg

e f

est

iva

ls).

3.

Re

sea

rch

an

d d

iscu

ssio

n h

as

hig

hli

gh

ted

the

fa

ct t

ha

t th

ere

ha

ve b

ee

n i

nci

de

nts

of

raci

sm o

r fo

rms

of

dis

crim

ina

tio

n

evi

de

nt

in t

he

me

dia

to

wa

rds

imm

igra

nts

. T

he

est

ab

lish

me

nt

of

a

me

dia

–li

tera

cy b

od

y t

o a

dvo

cate

fo

r

the

in

teg

rati

on

of

imm

igra

nts

an

d r

ais

e

aw

are

ne

ss w

ill

wo

rk t

ow

ard

s th

e

cre

ati

on

of

a m

ore

in

clu

sive

an

d

we

lco

min

g c

om

mu

nit

y.

4.

Inte

gra

tio

n o

f im

mig

ran

ts i

nto

th

e

ma

inst

rea

m t

o p

rom

ote

in

clu

sivi

ty a

nd

hig

hli

gh

t th

e d

ive

rsit

y o

f w

ha

t it

me

an

s

to b

e a

Lo

nd

on

er/

Ca

na

dia

n in

20

10

.

5.

Hig

hli

gh

ted

in

th

e r

ese

arc

h d

on

e i

n t

he

We

lco

min

g C

om

mu

nit

ies

Init

iati

ve

do

cum

en

t

incl

usi

on

an

d

en

ga

ge

me

nt.

3.E

sta

bli

she

d b

y

Se

pte

mb

er

20

10

. T

he

me

dia

lit

era

cy b

od

y

sho

uld

be

a c

om

mu

nit

y

init

iati

ve c

om

pri

sed

of

a

bo

dy

of

inte

rest

ed

me

mb

ers

wh

o w

ill

be

rep

rese

nta

tiv

e o

f th

e

Lon

do

n C

om

mu

nit

y

(Lo

nd

on

ers

, im

mig

ran

ts

ali

ke

).

4.

On

-go

ing

. T

he

re i

s

pre

ced

en

ce t

o t

his

as

the

re h

ave

be

en

sto

rie

s

pu

bli

she

d i

n L

on

do

n

ne

wsp

ap

ers

an

d o

n T

V

wit

hin

th

e p

ast

co

up

le o

f

ye

ars

. T

he

go

al

is t

o

ma

ke

it

mo

re f

req

ue

nt

an

d m

ore

re

fle

ctiv

e o

f

the

div

ers

ity

in

th

e c

ity

.

6.O

ng

oin

g

71

7.

En

ha

nce

an

d b

uil

d o

n p

rog

ram

s th

at

en

cou

rag

e l

oca

l co

mm

un

ity

me

mb

ers

an

d

imm

igra

nts

to

re

ach

ou

t a

nd

co

nn

ect

wit

h

on

e a

no

the

r.

3.

Incr

ea

se a

cce

ss t

o

sha

red

sp

ace

Incr

ea

se a

cce

ss t

o s

ha

red

sp

ace

by

rem

ovi

ng

fin

an

cia

l b

arr

iers

a

nd

en

ha

nci

ng

pa

rtn

ers

hip

s

Th

e I

ncl

usi

on

& C

ivic

En

ga

ge

me

nt

Su

b-c

ou

nci

l

ack

no

wle

dg

es

the

ric

h a

mo

un

t o

f w

ork

do

ne

in t

he

Lo

nd

on

an

d M

idd

lese

x c

om

mu

nit

y

reg

ard

ing

th

e t

op

ic o

f co

mm

un

ity

sp

ace

an

d

ex

isti

ng

in

itia

tiv

es.

We

re

com

me

nd

th

e

foll

ow

ing

str

ate

gie

s a

do

pte

d f

rom

th

e r

ep

ort

,

Incr

ea

sin

g A

cce

ss t

o C

om

mu

nit

y S

pa

ce f

or

Eth

no

cult

ura

l G

rou

ps

in L

on

do

n:

a.

PE

RM

AN

EN

T F

AC

ILIT

Y F

OR

ET

HN

OC

ULT

UR

AL

GR

OU

PS

–

Co

nd

uct

a C

om

mu

nit

y I

nfr

ast

ruct

ure

Ne

ed

s A

sse

ssm

en

t to

le

ad

th

e

est

ab

lish

me

nt,

de

velo

pm

en

t a

nd

/ o

r

exp

an

sio

n o

f sp

ace

to

pro

vid

e a

pe

rma

ne

nt

faci

lity

fo

r cu

ltu

ral

gro

up

s;

–

Est

ab

lish

a w

ork

ing

gro

up

to

exp

lore

th

e

fea

sib

ilit

y o

f im

ple

me

nti

ng

a p

oli

cy

de

sig

na

tin

g u

se b

y n

on

-pro

fit

cult

ura

l

com

mu

nit

y o

rga

niz

ati

on

s a

s a

pri

ori

ty f

or

the

all

oca

tio

n o

f su

rplu

s ci

ty-o

wn

ed

spa

ces;

–

A C

ity

re

pre

sen

tati

ve

be

ta

ske

d w

ith

th

e

role

of

ass

isti

ng

cu

ltu

ral

gro

up

s th

rou

gh

the

in

form

ati

on

ga

the

rin

g p

roce

ss r

ela

ted

to a

cqu

irin

g p

erm

an

en

t o

r te

mp

ora

ry

acc

ess

to

sp

ace

;

–

De

ve

lop

an

d p

ub

lici

ze a

n i

nve

nto

ry o

f

un

de

r-u

tili

zed

cit

y-o

wn

ed

sp

ace

(e

spe

cia

lly

in l

ibra

rie

s, a

ren

as,

an

d r

eso

urc

e c

en

tre

s);

•

Pa

rtn

ers

hip

s to

be

fo

rge

d i

n t

he

pu

bli

c,

pri

vate

an

d n

ot-

for-

pro

fit

sect

ors

to

acc

ess

un

de

ruti

lize

d n

eig

hb

ou

rho

od

an

d

com

mu

nit

y s

pa

ce.

Ag

ree

me

nts

ma

y

incl

ud

e r

ed

uce

d o

r w

aiv

ed

fe

es,

in

-kin

d

do

na

tio

ns

of

spa

ce e

tc.

•

Ne

igh

bo

urh

oo

d B

usi

ne

ss W

atc

h a

nd

Blo

ck P

are

nt

Bu

sin

ess

Pro

gra

m c

ou

ld

pro

vid

e l

ink

ag

es

to b

usi

ne

ss p

art

ne

rs

reg

ard

ing

sp

ace

.

•

LDR

RA

C w

as

sug

ge

ste

d a

s a

pa

rty

to

ad

voca

te o

n t

his

iss

ue

.

•

Fa

cili

tati

ng

co

mm

un

ity

ga

the

rin

gs

stre

ng

the

ns

the

bo

nd

of

eth

no

-cu

ltu

ral

com

mu

nit

ies

an

d b

uil

ds

tru

st b

etw

ee

n

the

eth

no

-cu

ltu

ral

com

mu

nit

y a

nd

th

e

serv

ice

pro

vid

er

ne

two

rk.

He

alt

hy

, w

ell

fun

ctio

nin

g c

om

mu

nit

y i

s n

ot

on

ly m

uch

ea

sie

r to

wo

rk w

ith

, b

ut

Is a

lso

a g

rea

t

wa

y t

o a

ttra

ct n

ew

com

ers

(p

g 2

6 B

uil

din

g

Co

mm

un

ity

)

•

Ma

ny

ne

wco

me

rs c

ho

se n

ot

to s

ett

le i

n

seco

nd

ary

cit

ies

be

cau

se o

f a

la

ck o

f

eth

nic

co

mm

un

ity

in

fra

stru

ctu

re a

nd

coh

esi

ven

ess

(p

g 2

7 B

uil

din

g

Co

mm

un

ity

).

On

go

ing

72

(Th

e r

eco

mm

en

da

tio

ns

no

te t

ha

t lo

ng

er-

term

lea

se a

rra

ng

em

en

ts o

f su

rplu

s ci

ty s

pa

ce s

ho

uld

no

t e

xce

ed

dir

ect

co

st r

eco

ve

ry a

sso

cia

ted

wit

h

the

op

era

tio

n o

f sp

ace

)

b.

CO

MM

UN

ITY

DE

VE

LOP

ME

NT

&

PA

RT

NE

RS

HIP

S

- O

utr

ea

ch s

tra

teg

ies

sho

uld

be

imp

lem

en

ted

in

cit

y-o

wn

ed

fa

cili

tie

s to

en

ga

ge

eth

no

cult

ura

l g

rou

ps

an

d

en

cou

rag

e t

he

m t

o u

se a

vail

ab

le s

pa

ce;

- B

oa

rds

of

Ed

uca

tio

n s

ho

uld

pro

mo

te

incl

usi

on

(i.

e.,

pri

nci

pa

ls a

nd

cu

sto

dia

ns

sho

uld

be

en

cou

rag

ed

to

pro

vid

e

we

lco

min

g a

nd

acc

ess

ible

sch

oo

l sp

ace

to

eth

no

cult

ura

l g

rou

ps)

;

- In

tro

du

ce o

r e

nh

an

ce d

ive

rsit

y t

rain

ing

fo

r

sta

ff i

n p

ub

lic

an

d p

riva

te i

nst

itu

tio

ns

tha

t

incl

ud

e l

ibra

rie

s, s

cho

ols

, ci

ty-o

wn

ed

spa

ces,

an

d c

om

mu

nit

y c

en

tre

s;

- P

rom

ote

pa

rtn

ers

hip

s b

etw

ee

n

eth

no

cult

ura

l g

rou

ps

an

d s

cho

ols

, C

ity

of

Lon

do

n,

faci

liti

es

wit

h s

pa

ce,

an

d t

he

pri

vate

se

cto

r;

- E

sta

bli

sh a

n u

mb

rell

a o

rga

niz

ing

gro

up

rep

rese

nti

ng

th

e d

ive

rse

co

mm

un

itie

s o

f

Lon

do

n i

n o

rde

r to

re

pre

sen

t in

ters

ect

ing

an

d s

ha

red

ne

ed

s w

ith

th

e g

oa

l o

f

com

mu

nit

y i

ncl

usi

on

.

c.

Wa

ivin

g F

ee

s

d.

Su

bsi

diz

ing

Fe

es

e.

Pri

ori

ty A

cce

ss

f.

OT

HE

R S

UP

PO

RT

FU

NC

TIO

NS

Ma

ke

ava

ila

ble

th

e f

oll

ow

ing

in

form

ati

on

to

eth

no

cult

ura

l g

rou

ps

see

kin

g t

o a

cce

ss

com

mu

nit

y s

pa

ce:

- A

ffo

rda

ble

in

sura

nce

ra

tes;

- Le

ga

l p

roce

sse

s;

- R

eg

iste

rin

g c

ult

ura

l a

sso

cia

tio

ns

•

Pa

rtic

ipa

tio

n i

s p

art

icu

larl

y i

mp

ort

an

t fo

r

yo

uth

, a

s e

vid

en

ce s

ug

ge

st t

ha

t

recr

ea

tio

n h

elp

s to

fa

cili

tate

po

siti

ve

soci

al

an

d p

hy

sica

l d

ev

elo

pm

en

t, a

s w

ell

as

ide

nti

fica

tio

n w

ith

pe

er

gro

up

s (c

ite

d

by

WC

I)

•

Cit

y o

f Lo

nd

on

ha

s a

ne

w P

oli

cy f

or

Wa

ivin

g F

ee

s fo

r U

se O

f C

ity

-Ow

ne

d

Re

cre

ati

on

an

d C

om

mu

nit

y C

en

tre

s

red

uci

ng

ba

rrie

rs t

o p

art

icip

ati

on

,

pro

mo

tin

g a

cce

ss t

o c

om

mu

nit

y f

aci

liti

es

an

d e

nco

ura

gin

g c

om

mu

nit

y c

ap

aci

ty

bu

ild

ing

. W

ith

ou

t th

e s

up

po

rt o

f th

e C

ity

of

Lon

do

n m

an

y n

ew

an

d e

me

rgin

g

gro

up

s m

ay

no

t b

e a

ble

to

fin

d s

pa

ce t

o

ho

ld m

ee

tin

gs

to w

elc

om

e n

ew

me

mb

ers

an

d g

row

th

eir

org

an

iza

tio

ns.

By

pro

vid

ing

lim

ite

d t

erm

sp

ace

at

no

cha

rge

fo

r m

ee

tin

gs

or

act

ivit

ies,

th

ese

ne

cess

ary

co

mm

un

ity

an

d r

ecr

ea

tio

n

gro

up

s ca

n t

hri

ve m

ak

ing

Lo

nd

on

th

e

be

st p

lace

to

liv

e,

wo

rk a

nd

pla

y.

•

Th

e L

on

do

n S

tre

ng

the

nin

g

Ne

igh

bo

urh

oo

ds

5 Y

ea

r S

tra

teg

y a

nd

Imp

lem

en

tati

on

Pla

n i

de

nti

fie

s st

rate

gie

s

to i

ncr

ea

se g

ath

eri

ng

sp

ace

s, i

mp

rove

acc

ess

to

sp

ace

, a

nd

en

cou

rag

e

pa

rtn

ers

hip

s.

(htt

p:/

/ww

w.l

on

do

n.c

a/d

.asp

x?s=

/Co

mm

un

ity_

Vit

ali

ty/N

ei

gh

bo

urh

oo

ds/

Str

en

gth

en

ing

_S

tra

teg

y/d

efa

ult

.htm

)

73

sho

uld

be

en

cou

rag

ed

;

- In

form

ati

on

ab

ou

t m

an

ag

ing

no

n-

pro

fit

org

an

iza

tio

ns;

- U

nd

ers

tan

din

g l

ea

se p

oli

cie

s a

nd

ag

ree

me

nts

; a

nd

- In

form

ati

on

fo

r sp

ace

ow

ne

rs a

bo

ut

bu

ild

ing

pa

rtn

ers

hip

s.

g.

AC

CE

SS

TO

IN

FO

RM

AT

ION

–

Pro

mo

te i

nfo

rma

tio

n a

bo

ut

exi

stin

g s

pa

ce

by

cre

ati

ng

an

on

-lin

e s

pa

ce i

nve

nto

ry/

dir

ect

ory

.

–

Be

tte

r p

rom

oti

on

of

acc

ess

to

sp

ace

po

licy

on

we

bsi

tes

4.

Incr

ea

se e

ng

ag

em

en

t o

f y

ou

th

Co

nti

nu

e t

o w

ork

to

wa

rds

ad

dre

ssin

g g

en

era

tio

na

l sp

eci

fic

ne

ed

s o

f y

ou

th a

nd

iss

ue

s o

f

inte

rge

ne

rati

on

al

con

flic

t,

Iso

lati

on

/exc

lusi

on

•

En

ha

nce

pro

gra

ms

tha

t co

lla

bo

rate

w

ith

sett

lem

en

t a

nd

so

cia

l se

rvic

es

to p

rovi

de

op

po

rtu

nit

ies

for

inte

rge

ne

rati

on

al

dia

log

ue

, o

rie

nta

tio

n t

o C

an

ad

ian

sy

ste

ms

an

d c

ult

ure

fo

r p

are

nts

an

d y

ou

th (

Re

gio

n

of

Pe

el

Imm

igra

tio

n D

iscu

ssio

n P

ap

er,

So

cia

l C

oh

esi

on

, S

oci

al

Exc

lusi

on

, S

oci

al

Ca

pit

al)

•

Co

lla

bo

rate

wit

h s

cho

ols

to

in

volv

e p

are

nts

an

d b

rid

ge

un

de

rsta

nd

ing

of

you

th c

ult

ure

(Re

gio

n o

f P

ee

l R

eco

mm

en

da

tio

ns)

by

invi

tin

g p

are

nt-

tea

che

r co

un

cils

to

pa

rtn

er

wit

h S

WIS

wo

rke

rs t

o m

ak

e a

n e

ffo

rt t

o

invi

te/i

ncl

ud

e i

mm

igra

nt

pa

ren

ts t

o e

ng

ag

e

•

Co

mm

un

ity

ne

ed

s to

id

en

tify

an

d

resp

on

d t

o t

he

dy

na

mic

s o

f

inte

rge

ne

rati

on

al

rela

tio

ns

tha

t sh

ap

e

the

exp

eri

en

ces

of

min

ori

ty a

nd

imm

igra

nt

chil

dre

n a

nd

yo

uth

(W

CI)

–(h

ttp

://w

elc

om

ing

com

mu

nit

ies.

ca/i

nd

ex.

ph

p?

op

tio

n=

com

_co

nte

nt&

vie

w=

art

icle

&id

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:ch

ild

ren

-a-

yo

uth

&ca

tid

=1

:ma

in-c

on

ten

t&It

em

id=

15

)

•

Inte

rge

ne

rati

on

al

ten

sio

ns

an

d c

on

flic

ts -

imm

igra

nt

yo

uth

id

en

tify

te

nsi

on

wit

h

the

ir p

are

nts

ov

er

issu

es

aro

un

d c

urf

ew

,

clo

thin

g,

len

gth

y f

am

ily

se

pa

rati

on

, a

nd

lack

of

resp

ect

fo

r te

ach

ers

(htt

p:/

/atw

ork

.se

ttle

me

nt.

org

/do

wn

loa

ds/

Ne

wco

me

r_Y

ou

th_

Be

st_

Pra

ctic

es.

pd

f)

•

Th

e n

ew

ly e

sta

bli

she

d S

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•

Pro

mo

te y

ou

th e

mp

ow

erm

en

t a

nd

faci

lita

te f

ull

pa

rtic

ipa

tio

n o

f y

ou

th i

n

de

cisi

on

-ma

kin

g p

roce

sse

s a

ffe

ctin

g t

he

city

an

d i

ts i

nst

itu

tio

ns,

in

lin

e w

ith

pri

nci

ple

s o

f in

clu

sio

n a

nd

th

e c

ivic

imp

ort

an

ce o

f fo

ste

rin

g l

ea

de

rsh

ip a

nd

ma

inta

inin

g t

he

vit

ali

ty o

f th

e d

em

ocr

ati

c

pro

cess

(ww

w.h

cci.

ca -

Ha

mil

ton

Yo

uth

Pro

ject

. p

df)

•

Th

ere

is

a s

ign

ific

an

t g

ap

in

te

rms

of

pu

bli

c p

art

icip

ati

on

be

twe

en

mo

re

ed

uca

ted

an

d f

ina

nci

all

y w

ell

-off

yo

un

g

pe

op

le a

nd

mo

re m

arg

ina

lize

d a

nd

le

ss

ed

uca

ted

yo

un

g p

eo

ple

. E

ach

of

us

sha

res

the

re

spo

nsi

bil

ity

to

en

cou

rag

e

yo

un

g p

eo

ple

to

ta

ke

an

in

tere

st i

n t

he

futu

re o

f th

eir

co

mm

un

itie

s a

nd

of

the

ir

cou

ntr

y.

Co

mm

un

ity

gro

up

s, p

oli

tica

l

pa

rtie

s a

nd

go

vern

me

nts

mu

st m

ak

e

roo

m f

or

ma

rgin

ali

zed

yo

uth

so

th

at

the

y

can

exp

ress

th

em

selv

es

in e

xist

ing

inst

itu

tio

ns

an

d c

ha

ng

e t

hin

gs

(“Y

ou

th

Civ

ic E

ng

ag

em

en

t in

Ca

na

da

: Im

pli

cati

on

s

for

Pu

bli

c P

oli

cy”

(cit

ese

erx

.ist

.psu

.ed

u -

10

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28

9.p

df)

5.

Re

mo

ve

Ba

rrie

rs t

o A

cce

ssin

g S

erv

ice

s

Co

nti

nu

e t

o w

ork

to

wa

rds

rem

ovi

ng

ba

rrie

rs w

hic

h i

mp

ed

e

acc

ess

to

se

rvic

es

an

d

com

mu

nit

y i

nvo

lve

me

nt

•

En

cou

rag

e g

rea

ter

serv

ice

pro

vid

er

coll

ab

ora

tio

n a

nd

co

mm

un

ica

tio

n t

hro

ug

h

be

tte

r u

se o

f e

xist

ing

co

mm

un

ity

re

sou

rce

s

such

as

the

Im

mig

rati

on

Po

rta

l.

•

Co

lla

bo

rati

on

an

d c

om

mu

nic

ati

on

are

crit

ica

l fo

r p

rovi

de

rs,

reci

pie

nts

of

serv

ice

s in

a v

ari

ety

of

form

ats

: fa

ce-t

o-

face

, p

rin

t, e

lect

ron

ica

lly

. L

oca

l se

rvic

e

pro

vid

ers

me

et

pe

rio

dic

all

y a

nd

sh

are

•

On

go

ing

79

•

Fo

rm a

co

mm

un

ica

tio

n p

lan

wit

h t

he

ma

nd

ate

to

re

vie

w t

he

exi

stin

g

infr

ast

ruct

ure

an

d s

pa

ce t

ha

t co

uld

be

ma

de

ava

ila

ble

an

d t

o m

ak

e

reco

mm

en

da

tio

ns

reg

ard

ing

wa

ys

to

pro

mo

te i

nfo

rma

tio

n i

n c

ult

ura

lly

acc

ess

ible

wa

ys

in a

s m

an

y l

oca

tio

ns

as

po

ssib

le.

•

Th

e C

hil

d a

nd

Yo

uth

Ne

two

rk,

(CY

N)

En

din

g

Po

vert

y I

mp

lem

en

tati

on

Te

am

ha

ve

up

da

ted

ne

igh

bo

urh

oo

d in

ven

tory

of

serv

ice

s fo

r 1

0 p

rio

rity

ne

igh

bo

urh

oo

ds

an

d w

ill

be

ho

stin

g t

he

se l

isti

ng

s a

nd

acc

om

pa

ny

ing

ma

ps

on

In

form

ati

on

Lon

do

n w

eb

site

by

su

mm

er

20

10

.

•

Ne

igh

bo

urh

oo

d P

ock

et

Gu

ide

lis

ted

serv

ice

s o

n a

ma

p w

ill

be

a p

ilo

ted

in

so

me

ne

igh

bo

urh

oo

ds

in f

all

20

10

.

•

Fo

llo

w u

p w

ith

se

rvic

e p

rov

ide

rs o

n t

he

sta

tus

of

dis

cuss

ion

s w

ith

re

ga

rd t

he

2

11

acc

ess

nu

mb

er

for

Lon

do

n w

hic

h w

ou

ld

giv

e i

mm

igra

nts

fre

e a

cce

ss t

o c

on

tact

s

(te

lep

ho

ne

nu

mb

ers

, a

dd

ress

es

etc

.)

•

Re

vie

w d

ocu

me

nts

fro

m t

he

Ch

ild

an

d

Yo

uth

Ne

two

rk r

ela

tin

g t

o H

ub

Imp

lem

en

tati

on

an

d S

yst

em

Re

-

en

gin

ee

rin

g.

info

rma

tio

n.

In a

dd

itio

n t

o t

he

Imm

igra

tio

n P

ort

al

an

d S

ett

lem

en

t.o

rg

the

He

alt

hLi

ne

an

d I

nfo

rma

tio

nLo

nd

on

are

oth

er

use

ful

we

bsi

tes.

Th

e C

ity

is

pla

nn

ing

to

up

gra

de

th

e C

YN

pa

ge

to

faci

lita

te i

mp

rov

ed

acc

ess

to

th

ese

an

d

oth

er

reg

ula

rly

acc

ess

ed

sit

es.

•

Ma

ny

co

mm

un

itie

s u

se a

21

1-

on

e s

top

acc

ess

te

lep

ho

ne

lin

e.

Th

is u

sed

to

be

a

serv

ice

pro

vid

ed

by

In

form

ati

on

Lo

nd

on

.

Th

e U

nit

ed

Wa

y m

ay

be

ab

le t

o t

ak

e t

he

lea

d i

n a

dvo

cati

ng

fo

r a

21

1 s

erv

ice

in

Lon

do

n.

•

A c

oo

rdin

ate

d a

nd

co

mp

reh

en

siv

e

com

mu

nic

ati

on

str

ate

gy

ne

ed

s to

be

de

velo

pe

d i

nvo

lvin

g t

he

Cit

y a

nd

its

com

mu

nit

y p

art

ne

rs.

80

•

Incr

ea

se u

se o

f e

xist

ing

in

fra

stru

ctu

re a

nd

spa

ce t

o p

rom

ote

in

form

ati

on

in

cu

ltu

rall

y

acc

ess

ible

wa

ys

such

as

tou

rist

ce

nte

rs,

bu

s

sto

ps,

sch

oo

ls a

nd

he

alt

h c

en

ters

.

•

Pro

mo

te a

ne

igh

bo

urh

oo

d,

life

-co

urs

e

ap

pro

ach

to

de

live

rin

g s

erv

ice

s in

a w

ay

tha

t b

rin

gs

fam

ilie

s to

ge

the

r a

nd

eli

min

ate

s b

arr

iers

•

En

cou

rag

e n

atu

ral

po

ints

of

acc

ess

fo

r

serv

ice

s a

nd

use

in

form

al

me

tho

ds

to

•

Th

is h

ap

pe

ns

in t

he

exi

stin

g r

eso

urc

e

cen

tre

s a

nd

wil

l b

e a

n i

mp

ort

an

t ro

le f

or

the

Ne

igh

bo

urh

oo

d C

hil

d a

nd

Fa

mil

y

Ce

ntr

es

reco

mm

en

de

d i

n t

he

Pa

sca

l

rep

ort

an

d n

ow

be

ing

pla

nn

ed

as

pa

rt o

f

the

Ch

ild

an

d Y

ou

th A

ge

nd

a.

Se

e

Lon

do

n’s

Fiv

e Y

ea

r H

ub

Im

ple

me

nta

tio

n

Pla

n a

nd

Sy

ste

m R

ee

ng

ine

eri

ng

Str

ate

gy

do

cum

en

ts a

t Lo

nd

on

.ca

/cy

n-

Ba

ckg

rou

nd

Do

cum

en

ts a

s w

ell

as

Lon

do

n’s

Str

en

gth

en

ing

Ne

igh

bo

urh

oo

ds

5 y

ea

r S

tra

teg

y a

nd

Im

ple

me

nta

tio

n P

lan

on

Lo

nd

on

.ca

we

bsi

te.

•

Th

e L

on

do

n S

tre

ng

the

nin

g

Ne

igh

bo

urh

oo

ds

Re

sid

en

t T

ask

Fo

rce

me

mb

ers

are

cu

rre

ntl

y i

mp

lem

en

tin

g

Ye

ar

1 s

tra

teg

ies

at

a c

ity

wid

e l

eve

l

en

ga

gin

g c

om

mu

nit

y p

art

ne

rs,

sta

ke

ho

lde

rs,

bu

sin

ess

es,

ass

oci

ati

on

s,

resi

de

nts

etc

.,

to p

art

icip

ate

. h

ttp

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ww

.lo

nd

on

.ca

/d.a

spx?

s=/C

om

mu

nit

y_

Vit

ali

ty/N

ei

gh

bo

urh

oo

ds/

Str

en

gth

en

ing

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tra

teg

y/d

efa

ult

.htm

•

Bu

ild

on

th

e N

eig

bh

ou

rho

od

Str

ate

gy

fo

r

Lon

do

n e

g.

Kip

ps

Lan

e I

nit

iati

ve,

the

wo

rk o

f th

e C

hil

d a

nd

Yo

uth

Ne

two

rk

invo

lvin

g t

he

de

ve

lop

me

nt

of

Ch

ild

an

d

Fa

mil

y C

en

tre

s in

Sch

oo

ls,

the

exi

stin

g

reso

urc

e c

en

tre

s a

nd

OE

YC

s a

s n

atu

ral

po

ints

of

acc

ess

in

ne

igb

ho

urh

oo

ds.

•

Eve

nts

in

volv

ing

art

, cu

ltu

re a

nd

recr

ea

tio

n c

an

bri

ng

pe

op

le t

og

eth

er

soci

all

y i

n a

fri

en

dly

we

lco

min

g s

ett

ing

.

81

de

liv

er

info

rma

tio

n a

nd

se

rvic

es

in o

rde

r to

bre

ak

do

wn

sti

gm

a.

Fo

r e

xam

ple

, u

se n

on

thre

ate

nin

g a

ctiv

itie

s a

nd

co

nsi

de

r th

e r

ole

of

art

s a

nd

re

cre

ati

on

•

Co

nsi

de

r b

arr

iers

, su

ch a

s co

st,

tra

nsp

ort

ati

on

, la

ng

ua

ge

an

d s

tig

ma

in

th

e

de

liv

ery

of

all

se

rvic

es.

Als

o,

en

suri

ng

info

rma

tio

n i

s p

rese

nte

d i

n a

cu

ltu

ral

an

d

lin

gu

isti

c a

pp

rop

ria

te w

ay

(e

xam

ple

- so

me

ne

wco

me

rs h

ave

no

co

nce

pt

of

wh

at

a

ma

p o

r ca

len

da

r is

)12

•

En

cou

rag

ing

org

an

iza

tio

ns

to u

se

volu

nte

ers

to

esc

ort

im

mig

ran

ts t

o

pro

gra

ms

an

d a

pp

oin

tme

nts

13

Exa

mp

les

cou

ld b

e e

ven

ts i

n V

icto

ria

or

Sp

rin

gb

an

k p

ark

s a

s ci

ty w

ide

ev

en

ts o

r

sma

lle

r e

ven

ts i

n n

eig

hb

ou

rho

od

s

invo

lvin

g C

an

ad

a d

ay

ce

leb

rati

on

s,

ou

tdo

or

ma

rke

ts o

r o

the

r in

ter-

cult

ura

l

ev

en

ts i

n s

cho

ols

an

d/o

r o

the

r lo

cati

on

s.

•

Pro

vid

ing

acc

ess

ible

se

rvic

es

in

ne

igh

bo

urh

oo

ds

is t

he

go

al

of

Ch

ild

an

d

Fa

mil

y C

en

tre

s. T

his

wo

uld

ad

dre

ss t

he

tra

nsp

ort

ati

on

ba

rrie

r. W

he

n i

t is

cle

ar

tha

t th

e s

erv

ice

s a

re f

or

ev

ery

on

e t

his

wo

uld

be

gin

to

ad

dre

ss t

he

sti

gm

a

invo

lve

d.

Hir

ing

sta

ff f

rom

oth

er

cult

ure

s

an

d p

rovi

din

g t

ran

sla

tio

n s

erv

ice

s w

he

n

req

uir

ed

wil

l h

elp

wit

h t

he

la

ng

ua

ge

ba

rrie

r.

•

In a

dd

itio

n t

o a

nu

mb

er

of

inte

rest

ing

an

d r

ele

van

t fi

nd

ing

s a

nd

reco

mm

en

da

tio

ns

this

pro

ject

id

en

tifi

ed

two

pa

rtic

ula

r a

ctiv

itie

s th

at

wo

uld

be

wo

rth

pu

rsu

ing

fu

rth

er-

Me

nto

rin

g o

f

Lea

de

rs a

nd

th

e c

rea

tio

n o

f a

gro

up

call

ed

Lo

nd

on

Mu

ltic

ult

ura

l B

rid

ge

s.

•

Pil

lar

ha

s e

xpe

rtis

e i

n v

olu

nte

eri

sm t

ha

t

sho

uld

be

acc

ess

ed

an

d u

tili

zed

. T

he

rep

ort

- “A

Ne

w C

an

ad

ian

s F

irst

De

cad

e o

f

Vo

lun

tee

rin

g”

hig

hli

gh

ts s

om

e o

f th

e

cha

lle

ng

es

as

we

ll a

s o

pp

ort

un

itie

s.

Imm

igra

nts

wh

o a

re f

am

ilia

r w

ith

Ca

na

da

cou

ld b

eco

me

vo

lun

tee

rs w

ith

1

2 M

an

ua

l fo

r S

ucc

ess

ful

En

ga

ge

me

nt

Str

ate

gie

s, C

hil

dre

ach

, 2

00

9

13 M

an

ua

l fo

r S

ucc

ess

ful

En

ga

ge

me

nt

Str

ate

gie

s, C

hil

dre

ach

, 2

00

9

82

ne

wco

me

rs.

Th

eir

fa

mil

iari

ty w

ith

oth

er

lan

gu

ag

es

an

d c

ult

ure

s w

ou

ld b

e a

n

ass

et.

83

JUSTICE & PROTECTION SERVICES PRIORITY SETTING TEMPLATE

Ad

vo

cacy

:

- E

ng

ag

e i

nd

ivid

ua

ls a

t a

ll l

eve

ls

- E

nsu

re c

om

mu

nit

y c

oll

ab

ora

tio

n a

nd

all

ow

ing

all

co

mm

un

itie

s to

be

vis

ible

- C

on

sid

er

soci

al

we

llb

ein

g i

ssu

es

an

d p

re-m

igra

tory

exp

eri

en

ces

- In

cre

ase

re

pre

sen

tati

on

of

imm

igra

nts

in

ju

stic

e,

pro

tect

ion

, le

ga

l a

nd

po

lici

ng

pro

fess

ion

s (W

CI)

- P

rom

ote

cu

ltu

rall

y t

rain

ed

in

terp

rete

rs

P

rio

rity

Str

ate

gy

R

ati

on

ale

T

ime

lin

es

1.

En

ha

nce

th

e s

en

se o

f tr

ust

wit

h

the

Cri

min

al

Just

ice

Sy

ste

m

(in

clu

din

g p

oli

ce,

the

cro

wn

,

vict

im s

erv

ice

s a

nd

le

ga

l se

rvic

es)

an

d C

om

mu

nit

y b

ase

d s

erv

ice

s

for

bo

th p

reve

nti

on

an

d

inte

rve

nti

on

(in

clu

din

g c

hil

dre

n

serv

ice

s,

vio

len

ce a

ga

inst

wo

me

n’s

se

rvic

es,

an

d a

dvo

cacy

an

d r

eso

urc

e a

ge

nci

es)

Imp

rove

aw

are

ne

ss o

f le

ga

l ri

gh

ts a

nd

resp

on

sib

ilit

ies

in C

an

ad

a t

hro

ug

h

on

go

ing

ou

tre

ach

to

im

mig

ran

ts a

nd

ap

ply

ing

cu

ltu

rall

y s

ou

nd

ap

pro

ach

es.

Ad

op

t o

r cr

ea

te l

ess

on

pla

ns

to b

e u

sed

in E

SL

an

d L

INC

cla

sse

s w

hic

h d

iscu

ss

issu

es

rela

ted

to

th

e C

rim

ina

l Ju

stic

e

Sy

ste

m (

WC

I, C

ha

ract

eri

stic

s o

f a

We

lco

min

g C

om

mu

nit

y r

ep

ort

).

Re

visi

t a

nd

bu

ild

on

th

e p

roce

sse

s th

at

faci

lita

te w

ide

dis

trib

uti

on

of

pu

bli

c

leg

al

ed

uca

tio

n a

nd

in

form

ati

on

(W

CI,

Ch

ara

cte

rist

ics

of

a W

elc

om

ing

Co

mm

un

ity

Re

po

rt).

Ma

ny

im

mig

ran

ts r

ep

ort

th

eir

ne

ga

tive

exp

eri

en

ces

wit

h t

he

cri

min

al

just

ice

syst

em

s a

nd

pro

tect

ion

se

rvic

e i

n t

he

ir

cou

ntr

y o

f o

rig

ins.

Su

ch e

xpe

rie

nce

cre

ate

s a

se

nse

of

mis

tru

st a

nd

fe

ar

tow

ard

s th

e C

an

ad

ian

sy

ste

m.

Bu

ild

ing

tru

st a

nd

re

spe

ct i

s e

sse

nti

al

in

de

velo

pin

g a

nd

ma

inta

inin

g p

osi

tiv

e

pe

rce

pti

on

s o

f th

e j

ust

ice

sy

ste

m a

nd

the

ro

les

of

po

lice

, th

e c

ou

rts

an

d

pro

ba

tio

n.

Tru

st,

con

fid

en

ce a

nd

sati

sfa

ctio

n w

ith

th

e j

ust

ice

sy

ste

m a

re

all

ou

tco

me

s o

f a

we

lco

min

g

com

mu

nit

y,

ide

nti

fie

d b

y t

he

We

lco

min

g C

om

mu

nit

ies

Init

iati

ve

(WC

I),

Ch

ara

cte

rist

ics

of

a W

elc

om

ing

Co

mm

un

ity

Re

po

rt.

Tw

o y

ea

rs

Tw

o y

ea

rs p

lus

on

go

ing

, co

nti

nu

ou

s

imp

rov

em

en

t

Bu

ild

on

exi

stin

g p

ost

cri

sis

inte

rve

nti

on

s se

rvic

es

such

as

Va

nie

r

Ch

ild

ren

’s S

erv

ice

s, C

hil

dre

n’s

Aid

So

cie

ty,

Wo

me

n’s

Co

mm

un

ity

Ho

use

,

Fir

st p

oin

t o

f co

nta

ct i

s cr

itic

al

in

de

velo

pin

g p

osi

tiv

e p

erc

ep

tio

ns

of

just

ice

an

d p

rote

ctio

n s

erv

ice

s, a

nd

2-4

ye

ars

84

Lon

do

n A

bu

sed

Wo

me

n’s

Ce

ntr

e

an

d

Ch

an

gin

g W

ay

s to

en

sure

pro

visi

on

of

tim

ely

an

d i

mm

ed

iate

in

terv

en

tio

ns

tha

t su

pp

ort

s th

e i

nd

ivid

ua

l a

nd

th

e

fam

ily

an

d r

eco

gn

ize

s th

eir

pre

-

mig

rato

ry e

xpe

rie

nce

s, a

nd

, a

t th

e

sam

e t

ime

ho

lds

pe

rpe

tra

tors

acc

ou

nta

ble

. S

uch

a r

esp

on

se s

erv

es

to

de

my

stif

y t

he

pro

cess

an

d b

uil

d

po

siti

ve

re

lati

on

s.

aff

ect

s p

ost

cri

sis

serv

ice

ou

tco

me

s.

De

sig

n a

sta

nd

ard

ize

d t

rain

ing

to

ol

for

serv

ice

pro

vid

ers

, w

hic

h c

an

be

ad

ap

ted

to

an

y cu

ltu

ral

sen

siti

vity

mo

du

le,

tha

t in

corp

ora

tes

cult

ura

l

un

de

rsta

nd

ing

, p

re-m

igra

tory

exp

eri

en

ces

an

d i

ncl

ud

es

a r

esp

on

se t

o

do

me

stic

vio

len

ce.

Th

e u

se o

f a

sta

nd

ard

ize

d t

rain

ing

to

ol

all

ow

s:

a.

for

de

cre

ase

d a

nxi

ety

an

d

em

ph

asi

ses

a c

oll

ab

ora

tiv

e

ap

pro

ach

.

b.

for

a s

ha

red

un

de

rsta

nd

ing

,

am

on

gst

se

rvic

e p

rovi

de

rs,

of

wh

at

pre

-mig

rato

ry

exp

eri

en

ces

an

d d

om

est

ic

vio

len

ce l

oo

k l

ike

.

Re

vie

w,

en

do

rse

, a

nd

pe

rso

na

lize

in

2-

3 y

ea

rs

2.

En

ha

nce

ed

uca

tio

n a

nd

cu

ltu

ral

kn

ow

led

ge

am

on

gst

se

rvic

e

pro

vid

ers

, t

he

ge

ne

ral

com

mu

nit

y a

nd

acr

oss

go

vern

me

nt

an

d n

on

-go

vern

me

nt

syst

em

s

(Str

ate

gie

s re

late

d t

o c

ap

aci

ty

bu

ild

ing

)

Re

vie

w e

xist

ing

to

ols

to

in

clu

de

cu

ltu

ral

ap

pro

pri

ate

asp

ect

s th

at

ide

nti

fy r

isk

fact

ors

wit

hin

fa

mil

ies

wh

o a

re n

ew

imm

igra

nts

.

A p

reve

nta

tive

ap

pro

ach

all

ow

s fo

r

ea

rly

re

ferr

als

to

su

pp

ort

. T

his

ap

pro

ach

ack

no

wle

dg

es

an

d b

uil

ds

on

exi

stin

g w

ork

in

th

e L

on

do

n c

om

mu

nit

y

an

d

reco

gn

ize

s th

at

the

re i

s a

ga

p i

n

ide

nti

fyin

g r

isk

fa

cto

rs i

n n

ew

imm

igra

nt

po

pu

lati

on

s.

1 y

ea

r

Up

da

te e

xist

ing

re

ferr

al

reso

urc

es

to

en

sure

th

at

it i

s in

clu

siv

e o

f cu

ltu

ral

Co

nti

nu

ity

is

ne

ed

ed

acr

oss

th

e

85

a

spe

cts.

co

mm

un

ity

re

ga

rdin

g r

efe

rra

l so

urc

es.

5

ye

ars

Su

pp

ort

an

d p

rom

ote

th

e u

se o

f p

oli

ce

lia

iso

n o

ffic

ers

(W

CI,

Ch

ara

cte

rist

ics

of

a W

elc

om

ing

Co

mm

un

ity

Re

po

rt).

Su

pp

ort

wil

l a

llo

w f

or

bu

ild

ing

po

siti

ve,

con

stru

ctiv

e r

ela

tio

nsh

ips

wit

h

imm

igra

nt

com

mu

nit

ies.

Pe

op

le f

ee

l b

ett

er

in e

nvi

ron

me

nts

th

at

refl

ect

th

eir

id

en

titi

es

an

d m

ak

e t

he

m

fee

l so

cia

lly

in

clu

de

d (

cite

d b

y W

CI)

.

6 m

on

ths

Co

nti

nu

e t

o h

ave

co

mm

un

ity

le

arn

ing

foru

ms

tha

t a

re g

ea

red

at

go

ve

rnm

en

t,

no

n-g

ove

rnm

en

t, a

nd

se

rvic

e p

rovi

de

rs

wh

ich

he

lp t

o u

nd

ers

tan

d s

tatu

tes,

leg

isla

tio

n a

nd

dir

ect

ive

s th

at

rela

te t

o

imm

igra

nts

.

Su

ch a

pro

cess

aim

s to

pro

mo

te a

gre

ate

r u

nd

ers

tan

din

g o

f th

e s

yst

em

for

the

se

rvic

e p

rovi

de

rs a

nd

be

tte

r

ad

voca

cy o

n b

eh

alf

im

mig

ran

t.

On

go

ing

En

ha

nce

me

dia

re

pre

sen

tati

on

of

imm

igra

nts

(W

CI,

Ch

ara

cte

rist

ics

of

a

We

lco

min

g C

om

mu

nit

y R

ep

ort

) b

y

pro

mo

tin

g t

he

po

siti

ve

po

rtra

ya

ls o

f

imm

igra

nts

an

d p

oli

ce s

erv

ice

s w

hic

h

cou

nte

ract

s n

eg

ati

ve p

ort

ray

als

.

Exp

lore

an

d i

mp

lem

en

t p

rog

ram

s th

at

see

k t

o r

ed

uce

th

e i

nci

de

nts

of

ha

te

(WC

I, C

ha

ract

eri

stic

s o

f a

We

lco

min

g

Co

mm

un

ity

Re

po

rt).

A k

ey

str

uct

ure

hig

hli

gh

ted

by

WC

I, i

s

to e

sta

bli

sh,

a p

roce

ss t

ha

t e

nco

ura

ge

s

com

mu

nit

ies

to c

ha

lle

ng

e n

eg

ati

ve

me

dia

co

vera

ge

of

imm

igra

nts

. T

his

all

ow

s fo

r th

e p

osi

tive

po

rtra

ya

ls o

f

imm

igra

nts

in

me

dia

.

3 y

ea

rs

3.

En

ha

nce

co

mm

un

ity

co

lla

bo

rati

on

an

d i

ncl

usi

on

of

alt

ern

ati

ve

solu

tio

ns

be

twe

en

se

rvic

e

pro

vid

ers

an

d a

cro

ss c

ult

ura

l

Cre

ate

an

in

clu

siv

e c

om

mu

nic

ati

on

an

d

pla

nn

ing

ne

two

rk t

o i

de

nti

fy t

he

ide

nti

fica

tio

n g

ap

s, n

ee

ds,

coo

rdin

ati

on

, sh

ari

ng

of

info

rma

tio

n

an

d e

sta

bli

sh c

on

sist

en

t a

pp

roa

che

s to

Th

ere

is

a n

ee

d t

o e

nh

an

ce

com

mu

nic

ati

on

an

d c

oll

ab

ora

tio

n

be

twe

en

org

an

iza

tio

ns

in o

rde

r to

be

tte

r a

dvo

cate

fo

r cl

ien

ts.

Ne

ed

to

do

sta

nd

ard

ass

ess

me

nt

firs

t

3-5

ye

ars

86

gro

up

s

(Str

ate

gie

s re

late

d t

o c

ap

aci

ty

bu

ild

ing

)

ass

ess

me

nt

an

d p

lan

nin

g,

pa

rtic

ula

rly

be

twe

en

se

ttle

me

nt

serv

ice

an

d t

he

Cri

min

al

Just

ice

Sy

ste

m a

nd

Pro

tect

ion

Se

rvic

es.

Exp

lore

th

e b

en

efi

ts o

f e

sta

bli

shin

g a

Co

mm

un

ity

Po

lice

Ad

viso

ry C

om

mit

tee

(WC

I, C

ha

ract

eri

stic

s o

f a

We

lco

min

g

Co

mm

un

ity

re

po

rt).

Po

lice

un

de

rsta

nd

ing

of

div

ers

e

com

mu

nit

ies

is c

ite

d a

s a

n o

utc

om

e o

f

a w

elc

om

ing

co

mm

un

ity

by

th

e

We

lco

min

g C

om

mu

nit

ies

Init

iati

ve

(WC

I),

Ch

ara

cte

rist

ics

of

a W

elc

om

ing

Co

mm

un

ity

Re

po

rt.

Ott

aw

a h

as

succ

ess

full

y i

mp

lem

en

ted

on

e s

uch

com

mit

tee

, th

e O

tta

wa

Co

mm

un

ity

an

d P

oli

ce A

ctio

n C

om

mit

tee

is

com

pri

sed

of

visi

ble

min

ori

tie

s,

me

mb

ers

of

the

po

lice

se

rvic

e a

nd

Ab

ori

gin

al

com

mu

nit

y m

em

be

rs.

It

pro

vid

es

op

po

rtu

nit

ies

for

dis

cuss

ion

com

mo

n c

ha

lle

ng

es,

fo

r p

rom

oti

on

incr

ea

ses

un

de

rsta

nd

ing

of

com

mu

nit

y

his

tori

es

san

d c

on

cern

s a

nd

fo

r o

pe

n

dia

log

ue

(W

CI,

Ch

ara

cte

rist

ics

of

a

We

lco

min

g C

om

mu

nit

y r

ep

ort

).

3 y

ea

rs

Ide

nti

fy a

nd

co

lla

bo

rate

wit

h f

ait

h

ba

sed

org

an

iza

tio

ns,

cu

ltu

ral

org

an

iza

tio

ns,

an

d k

ey

pe

op

le i

n t

he

com

mu

nit

y b

y e

xplo

rin

g m

ed

iati

on

an

d

reco

nci

lia

tio

n t

oo

ls a

nd

pra

ctic

es.

Th

ere

is

a n

ee

d t

o u

nd

ers

tan

d a

nd

inco

rpo

rate

d

iffe

ren

t cu

ltu

ral

me

dia

tio

n p

roce

sse

s.

3 y

ea

rs

Co

nti

nu

e t

o e

xplo

re s

ucc

ess

es

of

pa

rtn

ers

hip

mo

de

ls s

uch

as

the

rela

tio

nsh

ip b

etw

ee

n C

ha

ng

ing

Wa

ys

Pa

rtn

ers

hip

mo

de

ls f

ost

er

un

de

rsta

nd

ing

, co

lla

bo

rati

on

, a

nd

all

ow

for

cult

ura

l b

ack

gro

un

ds

to c

on

sid

ere

d.

3 y

ea

r

87

an

d L

on

do

n’s

Mu

slim

Re

sou

rce

Ce

ntr

e,

wh

ere

dis

cre

tio

n r

ela

ted

to

cu

ltu

ral

imp

lica

tio

ns

is c

on

sid

ere

d.

It i

s th

e a

ckn

ow

led

ge

me

nt

tha

t o

ne

siz

e

do

es

no

t fi

t a

ll.

Co

nti

nu

e t

o b

uil

d a

nd

de

fin

e

coll

ab

ora

tive

ca

se m

an

ag

em

en

t a

nd

serv

ice

pro

visi

on

mo

de

ls w

ith

ind

ivid

ua

ls a

nd

fa

mil

ies

wit

h c

o-

occ

urr

ing

an

d c

om

ple

x is

sue

s.

Cu

rre

ntl

y t

he

Lo

nd

on

an

d M

idd

lese

x

Ch

ild

ren

’s A

id S

oci

ety

is

wo

rkin

g w

ith

loca

l im

mig

ran

t co

mm

un

ity

pa

rtn

ers

to

faci

lita

te c

ult

ura

lly

se

nsi

tive

an

d

spe

cifi

c ty

pe

s o

f m

ed

iati

on

.

Th

is p

roce

ss t

ak

es

into

acc

ou

nt

cult

ura

l

an

d p

ost

-mig

rato

ry e

xpe

rie

nce

s o

f

imm

igra

nts

an

d w

ou

ld b

e

com

pli

me

nta

ry i

n i

ts u

nd

ers

tan

din

g

tha

t d

iffe

ren

t m

em

be

rs o

f th

e f

am

ilie

s

ha

ve d

iffe

ren

t is

sue

s.

Ne

ed

to

co

nsi

de

r su

pp

ort

fo

r th

e

ind

ivid

ua

l, f

am

ily

an

d c

om

mu

nit

y b

y

refe

rrin

g t

o

pro

gra

ms.

1-2

ye

ar

Exp

lore

an

d i

mp

lem

en

t p

rog

ram

s th

at

targ

et

an

d p

rom

ote

th

e p

erc

ep

tio

n o

f

safe

ty a

nd

pro

gra

ms

tha

t ta

rge

t a

nd

pro

mo

te s

afe

ty f

or

hig

h-r

isk

an

d

vuln

era

ble

gro

up

s (s

uch

as

yo

uth

) (W

CI,

Ch

ara

cte

rist

ics

of

a W

elc

om

ing

Co

mm

un

ity

Re

po

rt).

Su

gg

est

ed

by

WC

I a

s a

ke

y p

roce

ss a

nd

stru

ctu

res

wh

ich

ca

n l

ea

d t

o l

ow

eri

ng

crim

e r

ate

s a

nd

in

cre

asi

ng

pe

rce

pti

on

s

of

safe

ty a

mo

ng

st i

mm

igra

nts

.

1 y

ea

r

4.

En

ha

nce

pre

ven

tio

n a

nd

su

pp

ort

s

for

imm

igra

nts

in

th

e C

rim

ina

l

an

d J

ust

ice

Se

rvic

es

an

d

Pro

tect

ion

Se

rvic

es

syst

em

T

his

su

b-c

ou

nci

l a

ckn

ow

led

ge

s th

e

wo

rk t

ha

t is

be

ing

do

ne

in

th

e L

on

do

n

an

d s

up

po

rts

the

co

nti

nu

ati

on

an

d

exp

an

sio

n o

f e

ffo

rts.

Su

gg

est

ed

as

a k

ey

pro

cess

an

d

stru

ctu

res

to l

ow

eri

ng

cri

me

ra

tes

an

d

incr

ea

sin

g p

erc

ep

tio

ns

of

safe

ty

am

on

gst

im

mig

ran

ts (

WC

I,

Ch

ara

cte

rist

ics

of

a W

elc

om

ing

1 y

ea

r

88

Co

mm

un

ity

re

po

rt).

Co

nti

nu

e t

o e

nh

an

ce a

nd

im

ple

me

nt

pri

vate

an

d p

ub

lic

safe

ty p

rog

ram

s fo

r

imm

igra

nts

in

in

itia

l o

rie

nta

tio

n (

WC

I,

Ch

ara

cte

rist

ics

of

a W

elc

om

ing

Co

mm

un

ity

re

po

rt)

to C

an

ad

a.

Ne

ed

to

ack

no

wle

dg

e t

he

div

ers

e

ba

ckg

rou

nd

s o

f im

mig

ran

ts a

nd

th

e

ne

ed

fo

r e

du

cati

on

on

Ca

na

dia

n

cult

ura

l p

ract

ice

s, p

art

icu

larl

y r

eg

ard

ing

pu

bli

c a

nd

pri

vate

sa

fety

. F

or

exa

mp

le,

ke

ep

ing

lo

bb

y d

oo

rs o

f a

pa

rtm

en

ts

lock

ed

.

On

go

ing

89

SETTLEMENT SUB-COUNCIL PRIORITY SETTING TEMPLATE

Ad

vo

cacy

Iss

ue

s

- T

em

po

rary

wo

rke

rs

- C

hil

dca

re

- F

am

ily

Sp

on

sors

hip

- P

riva

te s

po

nso

rsh

ips

- In

form

ati

on

pre

-im

mig

rati

on

an

d p

ost

im

mig

rati

on

- La

nd

lord

an

d h

ou

sin

g r

ule

s a

nd

re

gu

lati

on

s

Pri

ori

ty

Act

ivit

y

Ra

tio

na

le

Tim

eli

ne

s

1.

Co

nn

ect

ing

ne

wco

me

rs t

o s

erv

ice

s

a.

Imm

ed

iate

acc

ess

to

info

rma

tio

n

•

De

ve

lop

a c

om

mo

n

info

rma

tio

n p

ack

ag

e,

acr

oss

the

cit

y a

nd

co

un

ty,

wit

h a

ll

info

rma

tio

n r

ela

ted

to

serv

ice

s in

a c

ult

ura

lly

an

d

lin

gu

isti

call

y r

ele

van

t w

ay

wh

ich

in

clu

de

s b

roch

ure

s in

dif

fere

nt

lan

gu

ag

es

tha

t

exp

lain

se

ttle

me

nt

ag

en

cie

s

an

d a

ll t

he

se

rvic

es

the

y

pro

vid

e (

su

ch a

s th

e

Se

ttle

me

nt

Wo

rke

rs i

n

Sch

oo

ls,

the

Lib

rary

Se

ttle

me

nt

Pa

rtn

ers

hip

etc

.).

•

Pro

vid

e a

dd

itio

na

l se

rvic

es

to i

mm

igra

nt

stu

de

nts

an

d

the

ir f

am

ilie

s b

y b

roa

de

nin

g

the

sco

pe

of

Se

ttle

me

nt

Imm

igra

nts

ne

ed

to

re

ceiv

e i

mm

ed

iate

acc

ess

to

in

form

ati

on

up

on

arr

iva

l o

n t

he

su

pp

ort

s th

at

are

in

pla

ce a

s p

art

of

an

on

go

ing

we

lco

min

g p

roce

ss.

“Ne

w i

mm

igra

nts

ma

y f

ind

th

em

selv

es

in a

so

cia

l a

nd

cu

ltu

ral

mil

ieu

th

at

is f

ar

dif

fere

nt

fro

m t

ha

t o

f th

eir

co

un

try

of

ori

gin

,

faci

ng

dif

fere

nt

sets

of

no

rms,

att

itu

de

s a

nd

be

ha

vio

urs

. A

vari

ety

of

resp

on

ses

ma

y b

e u

nd

ert

ak

en

in

th

is c

on

text

(se

e

Be

rry

an

d S

am

19

97

; B

err

y 1

99

7).

An

in

div

idu

al’

s ca

pa

city

to

ad

just

‘b

eh

avi

ou

ral

rep

ert

oir

es’

to

th

e n

ew

mil

ieu

va

ry,

an

d

for

som

e t

he

str

ain

s a

sso

cia

ted

wit

h t

his

pro

cess

ma

y h

av

e

imp

lica

tio

ns

for

we

ll-b

ein

g,

incl

ud

ing

sa

tisf

act

ion

wit

h l

ife

”

(Ro

cca

s, H

ore

ncz

yk

an

d S

chw

art

z 2

00

0;

Be

rry

an

d K

im 1

98

8).

(htt

p:/

/ww

w.s

tatc

an

.gc.

ca/p

ub

/11

f00

19

m/2

01

03

22

/pa

rt-p

art

ie1

-en

g.h

tm)

Th

ere

is

con

cern

th

at

imm

igra

nts

so

me

tim

es

rece

ive

ina

ccu

rate

in

form

ati

on

on

se

ttle

me

nt

issu

es.

A c

om

mo

n

info

rma

tio

n p

ack

ag

e w

ill

he

lp t

he

m g

et

the

acc

ura

te

info

rma

tio

n t

he

y n

ee

d.

Su

ch r

eco

mm

en

da

tio

n i

s a

lso

ech

oe

d

in t

he

Co

mm

un

ity

Ca

pa

city

an

d N

ee

ds

Re

po

rt.

4 y

ea

rs

90

Wo

rke

rs i

n S

cho

ols

(S

WIS

)

an

d L

ibra

ry S

ett

lem

en

t

Pa

rtn

ers

hip

(LS

P)

pro

gra

ms

to a

ssis

t fa

mil

ies

an

d

stu

de

nts

co

nn

ect

to

se

rvic

es.

•

Imp

rove

exi

stin

g p

rog

ram

s

wh

ich

cre

ate

po

ssib

ilit

ies

for

succ

ess

ful

imm

igra

nt

to

me

nto

r o

the

r im

mig

ran

ts s

o

tha

t in

div

idu

als

ca

n s

ee

th

e

pro

gre

ssio

n f

rom

th

eir

situ

ati

on

to

su

cce

ss.

Exp

an

d

this

to

yo

uth

in

th

e s

cho

ol

syst

em

. (W

CI-

LMLI

P,

Co

mm

un

ity

Ca

pa

city

&

Ne

ed

s R

ep

ort

).

•

Ad

voca

te f

or

the

en

ha

nce

d

pro

visi

on

of

info

rma

tio

n p

re-

imm

igra

tio

n a

nd

po

st-

imm

igra

tio

n t

o f

aci

lita

te

inte

gra

tio

n (

WC

I-LM

LIP

Co

mm

un

ity

Ca

pa

city

&

Ne

ed

s R

ep

ort

).

On

ce a

ye

ar

on

an

on

go

ing

ba

sis

b.

Co

mm

un

ica

tio

n t

o r

ais

e

aw

are

ne

ss a

mo

ng

im

mig

ran

ts

c.

Co

mm

un

ica

tio

ns

be

twe

en

th

e

sect

or

Ob

tain

fu

nd

ing

to

ad

vert

ise

sett

lem

en

t se

rvic

es

thro

ug

h

vari

ou

s fo

rms

of

me

dia

, in

clu

din

g

rad

io,

tele

visi

on

, n

ew

spa

pe

rs a

nd

eth

no

cu

ltu

ral

fest

iva

ls/e

ven

ts i

n

vari

ou

s la

ng

ua

ge

s.

En

ha

nce

an

d s

tre

ng

the

n

Co

mm

un

ica

tio

ns

to r

ais

e a

wa

ren

ess

on

se

ttle

me

nt

serv

ice

s

am

on

g i

mm

igra

nts

is

imp

ort

an

t in

th

e p

roce

ss o

f in

teg

rati

on

.

Incr

ea

sed

co

mm

un

ica

tio

n a

nd

co

lla

bo

rati

on

am

on

g s

erv

ice

On

go

ing

91

co

mm

un

ica

tio

n a

mo

ng

se

rvic

e

pro

vid

ers

.

Incl

ud

e i

mm

igra

nts

in

pla

nn

ing

sta

ge

s in

th

e d

eli

ve

ry o

f se

rvic

es

by

ho

ldin

g f

ocu

s g

rou

ps

an

d

en

suri

ng

re

pre

sen

tati

on

on

pla

nn

ing

co

mm

itte

es

an

d c

rea

te

op

po

rtu

nit

ies

for

the

m t

o

pro

vid

e f

ee

db

ack

on

th

e s

erv

ice

.

Pro

mo

te a

nd

co

ord

ina

te t

he

use

of

the

Lo

nd

on

& M

idd

lese

x

Imm

igra

tio

n P

ort

al

an

d o

the

r

exi

stin

g t

oo

ls w

ith

in o

ur

com

mu

nit

y.

pro

vid

ers

, a

llo

ws

for

a b

ett

er

un

de

rsta

nd

ing

of

serv

ice

s a

nd

thu

s a

n i

mp

rove

d a

bil

ity

to

se

rve

th

e i

mm

igra

nt

It i

s im

po

rta

nt

tha

t th

e s

erv

ice

s p

rovi

de

d a

re d

riv

en

by

th

e

ne

ed

s o

f th

e i

mm

igra

nt.

Th

ere

fore

th

e v

oic

e o

f th

e i

mm

igra

nt

is c

ruci

al

in u

nd

ers

tan

din

g t

he

ne

ed

s a

nd

th

e g

ap

s. I

nvo

lvin

g

the

im

mig

ran

ts i

n p

lan

nin

g a

nd

or

rece

ivin

g t

he

ir i

np

ut,

wil

l

gu

ide

th

e w

ork

of

sett

lem

en

t a

ge

nci

es

wh

ich

is

clie

nt

cen

tre

d.

Th

e i

mm

igra

tio

n p

ort

al

is a

cce

sse

d b

y s

erv

ice

pro

vid

ers

an

d

ma

ny

im

mig

ran

ts l

oo

kin

g t

o s

ett

le i

n L

on

do

n a

nd

Mid

dle

sex.

By

pro

mo

tin

g i

t, t

hro

ug

h b

roch

ure

s a

nd

fly

ers

th

at

ne

ed

to

be

ma

de

ava

ila

ble

in

po

ints

of

firs

t co

nta

ct,

wil

l h

elp

th

e

imm

igra

nt

ass

ist

the

ne

w i

mm

igra

nts

in

th

e p

roce

ss o

f

ad

ap

tati

on

.

On

go

ing

d.

Att

ract

an

d a

cco

mm

od

ate

eco

no

mic

cla

ss i

mm

igra

nts

(pe

rma

ne

nt

resi

de

nts

)

Att

ract

eco

no

mic

cla

ss

imm

igra

nts

to

se

ttle

in

Lo

nd

on

by

:

- p

rovi

din

g

curr

en

t

info

rma

tio

n p

ack

ag

e o

n

dif

fere

nt

asp

ect

s o

f li

fe

(em

plo

ym

en

t,

ed

uca

tio

n,

ho

usi

ng

etc

.)

- u

tili

zin

g t

he

im

mig

rati

on

po

rta

l to

ma

rke

t Lo

nd

on

an

d M

idd

lese

x to

po

ten

tia

l im

mig

ran

ts

- cr

ea

tin

g a

jo

int

Acc

ord

ing

to

a r

ece

nt

stu

dy,

“C

itie

s su

ch a

s O

tta

wa

,

Ha

mil

ton

, K

itch

en

er,

Lo

nd

on

an

d W

ind

sor

are

… p

lace

s

fav

ou

red

by

ne

wco

me

rs t

o li

ve

.”

(ww

w.r

ye

rso

n.c

a/n

ew

s/m

ed

ia/G

en

era

l_P

ub

lic/2

00

90

51

1_

mr_

imm

igtr

e.h

tm

l) It i

s im

po

rta

nt

to m

ark

et

Lon

do

n a

nd

Mid

dle

sex

to e

con

om

ic

cla

ss i

mm

igra

nts

. T

he

refo

re,

as

a c

om

mu

nit

y,

the

re i

s a

ne

ed

to p

rovi

de

pro

gra

ms

tha

t re

fle

ct a

nd

un

de

rsta

nd

th

e d

ive

rse

an

d u

niq

ue

ne

ed

s o

f va

rio

us

typ

es

of

imm

igra

nts

. S

uch

pro

gra

ms

ma

yb

e p

rom

ote

d o

n t

he

im

mig

rati

on

po

rta

l.

On

go

ing

92

rece

pti

on

ce

ntr

e,

coo

rdin

ate

d b

y

sett

lem

en

t se

rvic

es,

wh

ich

pro

vid

es

up

-to

-

da

te i

nfo

rma

tio

n a

nd

tem

po

rary

ho

usi

ng

fo

r

pe

rma

ne

nt

resi

de

nts

fo

r

fou

r to

six

we

ek

s (a

serv

ice

fo

r fi

xed

fe

e).

(b

ase

d o

n t

he

exi

stin

g

mo

de

l o

f te

mp

ora

ry

ho

usi

ng

fo

r g

ov

ern

me

nt

ass

iste

d r

efu

ge

es)

.

e.

Sta

tus

an

d E

lig

ibil

ity

Lo

bb

y a

nd

ad

voca

te w

ith

Cit

ize

nsh

ip a

nd

Im

mig

rati

on

Ca

na

da

to

ext

en

d e

lig

ibil

ity

of

serv

ice

cri

teri

a t

o i

ncl

ud

e N

ew

Ca

na

dia

ns

an

d r

efu

ge

e

cla

ima

nts

.

Eli

gib

ilit

y c

rite

ria

re

stri

ct a

nd

lim

it t

he

be

ne

fits

of

pro

gra

ms

tha

t e

nh

an

ce e

du

cati

on

, e

mp

loy

me

nt

an

d s

oci

al

inte

gra

tio

n

all

of

wh

ich

are

im

po

rta

nt

in a

we

lco

min

g c

om

mu

nit

y.

Se

ttle

me

nt

ag

en

cie

s n

ee

d t

o b

e p

rep

are

d t

o s

up

po

rt a

ll

cate

go

rie

s o

f im

mig

ran

ts a

nd

to

pro

vid

e s

erv

ice

s th

rou

gh

th

e

CIC

mo

de

rniz

ed

ap

pro

ach

f.

Ne

igh

bo

urh

oo

d

ba

sed

serv

ice

s

Cre

ati

on

of

a v

olu

nte

er

ma

na

ge

me

nt

po

siti

on

wit

hin

org

an

iza

tio

ns

wh

ere

by

volu

nte

ers

ca

n b

e t

rain

ed

to

pro

vid

e b

asi

c se

ttle

me

nt

serv

ice

s

an

d o

ng

oin

g s

up

po

rt a

nd

fo

llo

w-

up

wit

h i

mm

igra

nts

wh

en

eli

gib

ilit

y c

rite

ria

re

stri

ct s

erv

ing

cert

ain

po

pu

lati

on

, su

ch a

s n

ew

Ca

na

dia

ns

or

refu

ge

e c

laim

an

ts.

Vo

lun

tee

rs f

rom

ho

st-c

om

mu

nit

y

an

d e

thn

o-c

ult

ura

l g

rou

p t

o b

e

recr

uit

ed

.

By

in

cre

asi

ng

th

e d

eli

ve

ry o

f se

ttle

me

nt

serv

ice

s a

t th

e

ne

igh

bo

urh

oo

d l

eve

l, b

ase

d o

n a

n e

xist

ing

mo

de

l, w

e w

ill

be

ab

le t

o e

sta

bli

sh a

cce

ssib

le,

lon

g-t

erm

su

pp

ort

an

d b

uil

d

rap

po

rt w

ith

in t

he

co

mm

un

ity

. V

olu

nte

ers

wil

l b

e a

ble

to

pro

vid

e b

asi

c a

ssis

tan

ce i

n a

dd

itio

n t

o t

he

ne

two

rkin

g a

spe

ct.

On

go

ing

93

2.

Na

vig

ati

ng

sy

ste

ms

a.

Na

vig

ati

ng

Bu

rea

ucr

ati

c

Sy

ste

ms

Ad

voca

te a

nd

cre

ate

op

po

rtu

nit

ies

for

inte

rpre

ters

to

be

in

volv

ed

in

tra

inin

g a

nd

be

kn

ow

led

ge

ab

le o

n s

ett

lem

en

t

info

rma

tio

n.

“In

ad

dit

ion

to

th

e s

oci

al

an

d p

sych

olo

gic

al

asp

ect

s o

f

sett

lem

en

t, i

mm

igra

nts

als

o f

ace

a v

ari

ety

of

log

isti

cal

cha

lle

ng

es.

So

me

of

the

se,

such

as

na

vig

ati

ng

an

un

fam

ilia

r

city

or

fin

din

g h

ou

sin

g,

ma

y b

e o

verc

om

e f

air

ly s

oo

n a

fte

r

arr

iva

l. O

the

rs,

such

as

acc

ess

ing

he

alt

h s

erv

ice

s, m

ay

be

an

on

go

ing

ch

all

en

ge

(S

che

lle

nb

erg

an

d M

ah

eu

x 2

00

7).

Ob

sta

cle

s o

r fr

ust

rati

on

s o

f th

is s

ort

ma

y i

nfl

ue

nce

imm

igra

nts

’ a

sse

ssm

en

ts o

f li

fe i

n t

he

ir h

ost

co

un

try

.”

(htt

p:/

/ww

w.s

tatc

an

.gc.

ca/p

ub

/11

f00

19

m/2

01

03

22

/pa

rt-p

art

ie1

-en

g.h

tm)

En

ha

nci

ng

th

e d

eli

very

of

sett

lem

en

t se

rvic

es

to i

ncl

ud

e

tho

se w

ho

ass

ist

imm

igra

nts

ove

rco

me

dif

ficu

ltie

s in

na

vig

ati

ng

bu

rea

ucr

ati

c sy

ste

ms

is n

ece

ssa

ry.

Fo

r e

xam

ple

, a

pa

rtn

ers

hip

be

twe

en

in

terp

reta

tio

n a

nd

se

ttle

me

nt

serv

ice

s

eli

min

ate

s th

e k

no

wle

dg

e g

ap

an

d r

ed

uce

s co

mm

un

ica

tio

n

err

ors

.

b.

Ma

na

gin

g F

ina

nce

s

Cre

ate

on

go

ing

in

tera

ctiv

e

wo

rksh

op

s w

hic

h c

rea

tive

ly

ed

uca

te i

mm

igra

nts

ho

w t

o

ma

na

ge

all

asp

ect

s o

f fi

na

nce

s

incl

ud

ing

ba

nk

ing

, cr

ed

it,

tra

nsi

tio

n f

rom

go

vern

me

nt

spo

nso

rsh

ip,

taxe

s, a

nd

bil

l

pa

ym

en

ts.

By

en

ha

nci

ng

th

e d

eli

very

of

serv

ice

s w

hic

h s

up

po

rt

imm

igra

nts

in

ma

kin

g e

du

cate

d a

nd

in

form

ed

fin

an

cia

l

de

cisi

on

s, w

e e

lim

ina

te p

rob

lem

s th

at

occ

ur

furt

he

r d

ow

n

the

ro

ad

. F

or

exa

mp

le,

exc

ess

ive

cre

dit

ca

rd b

ills

, p

rovid

ing

NS

F c

he

qu

es

an

d d

ea

lin

g w

ith

so

lici

tin

g.

Info

rma

tio

n l

ea

ds

to e

mp

ow

erm

en

t.

3.

Fa

mil

y C

ha

lle

ng

es

a.

Su

pp

ort

s fo

r se

pa

rate

d

fam

ilie

s

Pro

vid

e f

ree

an

d i

nfo

rma

l

cou

nse

llin

g s

erv

ice

s th

at

tak

e

into

acc

ou

nt

pre

-mig

rato

ry

exp

eri

en

ces

for

sep

ara

ted

Fa

mil

ies

ma

y s

ep

ara

te u

po

n a

rriv

al,

or

ma

y b

e g

eo

gra

ph

ica

lly

sep

ara

ted

. T

his

im

pa

ct t

he

wh

ole

fa

mil

y i

n a

ne

ga

tive

wa

y.

Ea

rly

co

un

sell

ing

ma

y p

rev

en

t th

e d

isin

teg

rati

on

of

fam

ilie

s

an

d w

ill

he

lp f

am

ilie

s to

be

str

on

g a

nd

sta

ble

.

94

fam

ilie

s.

b.

Inte

rge

ne

rati

on

al

con

flic

t

(pa

ren

ts a

nd

ch

ild

ren

)

De

ve

lop

a c

oll

ab

ora

tiv

e p

rog

ram

be

twe

en

Ch

ild

ren

’s A

id S

oci

ety

,

po

lice

, sc

ho

ols

an

d s

ett

lem

en

t

wo

rke

rs w

hic

h e

nco

ura

ge

s

op

po

rtu

nit

ies

for

inte

rge

ne

rati

on

al

dis

cuss

ion

,

ed

uca

tio

n a

nd

act

ivit

ies.

Inte

rge

ne

rati

on

al

con

flic

t b

etw

ee

n c

hil

dre

n a

nd

pa

ren

ts c

an

be

pa

rt o

f th

e s

ett

lem

en

t p

roce

ss.

Ch

ild

ren

are

fa

st l

ea

rne

rs;

the

y o

fte

n p

ick

up

th

e c

ult

ure

an

d l

an

gu

ag

e f

ast

er

tha

n t

he

ir

pa

ren

ts.

Th

e t

ran

siti

on

fro

m c

oll

ect

ivis

t to

in

div

idu

ali

stic

soci

eti

es

can

in

cre

ase

th

e p

are

nt’

s fe

eli

ng

s o

f is

ola

tio

n a

s

the

y a

re l

eft

to

de

al

wit

h t

he

se i

ssu

es

alo

ne

.

Re

com

me

nd

ed

co

lla

bo

rati

on

, w

ill

lea

d t

o e

sta

bli

shin

g

con

ne

cte

d f

am

ilie

s.

c.

Pro

gra

ms

for

yo

uth

an

d

sen

iors

Incr

ea

se s

up

po

rts

an

d p

rog

ram

s

for

imm

igra

nt

sen

iors

an

d y

ou

th.

Fo

r e

xam

ple

, in

terg

en

era

tio

na

l

com

pu

ter

tra

inin

g p

rog

ram

s

targ

et

bo

th g

rou

ps.

Pro

vid

e s

om

e p

rog

ram

s fo

r th

e

yo

uth

in

th

e s

um

me

r.

Pro

gra

ms

for

sen

iors

wit

h

faci

lita

tors

wh

o s

pe

ak

th

eir

lan

gu

ag

e.

Bu

ild

on

exi

stin

g p

rog

ram

s th

at

serv

e t

his

po

pu

lati

on

to

avo

id i

sola

tio

n,

an

d t

o p

reve

nt

yo

uth

fro

m i

nd

ulg

ing

in

to

ha

rmfu

l a

ctiv

itie

s.

On

go

ing

d.

Pa

ren

tin

g

Incr

ea

sed

co

lla

bo

rati

on

wit

h

Ch

ild

ren

’s A

id S

oci

ety

, O

nta

rio

Ea

rly

Ye

ars

Ce

nte

rs a

nd

Se

ttle

me

nt

serv

ice

s, w

ith

an

ey

e

on

pro

vid

ing

pa

ren

tin

g

wo

rksh

op

s to

ne

w i

mm

igra

nt

in

dif

fere

nt

lan

gu

ag

es.

Ma

ny

im

mig

ran

ts c

om

e f

rom

a c

oll

ect

ivis

t so

cie

ty a

nd

te

nd

to f

ace

so

me

ch

all

en

ge

s w

he

n t

he

y c

om

e t

o a

n i

nd

ivid

ua

list

ic

soci

ety

. T

o a

void

an

y c

on

flic

ts,

pa

ren

ts n

ee

d t

o r

ece

ive

info

rma

tio

n o

n e

xist

ing

pa

ren

tin

g w

ork

sho

ps

tha

t m

ay

he

lp

the

m i

n l

ea

rnin

g n

ew

sk

ills

in

ra

isin

g t

he

ir c

hil

dre

n i

n t

he

ind

ivid

ua

list

ic s

oci

ety

.

Se

ttle

me

nt

an

d o

the

r ch

ild

ren

se

rvic

es

coll

ab

ora

te o

n

pro

vid

ing

th

e n

ece

ssa

ry i

nfo

rma

tio

n o

n p

are

nti

ng

an

d t

he

Ca

na

dia

n l

aw

wit

h r

eg

ard

to

ce

rta

in d

isci

pli

ne

me

tho

ds.

95

Tra

inin

g o

f co

mm

un

ity

le

ad

ers

of

eth

no

cu

ltu

ral

com

mu

nit

ies

to

be

com

e f

aci

lita

tors

of

pa

ren

tin

g

wo

rksh

op

s.

Cu

rre

ntl

y t

he

ma

jori

ty o

f p

are

nti

ng

wo

rksh

op

s a

re d

eli

ve

red

in E

ng

lish

wit

h s

om

e i

nte

rpre

tati

on

s a

vail

ab

le.

De

live

ry o

f

such

wo

rksh

op

s in

th

e i

mm

igra

nts

’ la

ng

ua

ge

is

pro

ve

n t

o b

e

eff

ect

ive

. T

he

refo

re b

y t

rain

ing

ca

pa

ble

im

mig

ran

ts t

o

faci

lita

te s

uch

wo

rksh

op

s, p

are

nts

wil

l b

en

efi

t m

ore

sin

ce

faci

lita

tors

kn

ow

th

e c

ult

ura

l b

ack

gro

un

ds

of

the

se f

am

ilie

s

an

d a

re a

ble

to

re

late

to

th

eir

exp

eri

en

ce.

e.

En

ga

ge

all

me

mb

ers

of

the

fam

ily

Pro

mo

te a

nd

en

ha

nce

exi

stin

g

pro

gra

ms

wh

ich

pro

vid

e p

art

ne

rs

an

d o

r sp

ou

ses

wit

h t

he

to

ols

an

d i

nfo

rma

tio

n o

n t

he

ir r

ole

s,

rig

hts

an

d r

esp

on

sib

ilit

y i

n t

he

com

mu

nit

y.

Th

e g

oa

l is

to

ke

ep

me

n c

on

ne

cte

d t

o t

he

ir f

am

ilie

s. M

en

are

mo

re i

sola

ted

in

te

rms

of

lim

ite

d s

erv

ice

s. N

ee

d t

o c

on

tin

ue

to r

esp

ect

ro

le o

f m

en

in

fa

mil

y,

an

d i

nfo

rm t

he

m o

f ro

les,

rig

hts

an

d r

esp

on

sib

ilit

ies.

4.

Ho

usi

ng

a.

Lan

dlo

rd/t

en

an

t is

sue

s B

uil

d o

n w

ork

sho

ps

tha

t

pro

act

ive

ly t

ea

ch i

nd

ivid

ua

ls

the

ir r

igh

ts a

nd

re

spo

nsi

bil

itie

s

an

d h

ow

to

re

spo

nd

in

ten

an

t/la

nd

lord

co

nfl

icts

.

Th

is i

s a

tw

ofo

ld c

ha

lle

ng

e:

a.

Th

e i

mm

igra

nt

ne

ed

s to

be

in

form

ed

ab

ou

t th

e

rig

hts

an

d r

esp

on

sib

ilit

ies

b.

Lan

dlo

rds

ne

ed

to

be

in

volv

ed

in

th

e e

du

cati

on

pro

cess

b.

Aff

ord

ab

le a

nd

su

ita

ble

ho

usi

ng

Ad

voca

tin

g f

or

city

pla

nn

ing

th

at

see

ks

to a

dd

ress

ne

wco

me

rs’

ho

usi

ng

ne

ed

s. (

WC

I,

Ch

ara

cte

rist

ics

of

a W

elc

om

ing

Co

mm

un

ity

re

po

rt).

En

ha

nce

th

e c

ap

aci

ty o

f th

e

exi

stin

g t

em

po

rary

re

cep

tio

n

ho

usi

ng

pro

vid

ed

in

th

e c

ity

fo

r

refu

ge

e c

laim

an

ts a

nd

Cre

ati

on

of

ho

usi

ng

se

nsi

tiv

e t

o t

he

ne

ed

s o

f n

ew

com

ers

,

wh

ile

en

suri

ng

th

at

imm

igra

nts

are

ke

pt

ou

t o

f si

los,

is

a s

tep

tow

ard

s in

teg

rati

ng

im

mig

ran

ts.

Su

ita

ble

an

d a

ffo

rda

ble

ho

usi

ng

is

imp

ort

an

t b

eca

use

it

aff

ect

s n

ew

com

ers

’ a

bil

ity

to

acc

ess

sch

oo

ls,

job

s, k

ey

se

rvic

es,

su

ch a

s h

ea

lth

ca

re a

nd

als

o f

or

the

in

teg

rati

on

in

to C

an

ad

ian

so

cie

ty (

WC

I,

Ch

ara

cte

rist

ics

of

a W

elc

om

ing

Co

mm

un

ity

).

Su

ita

ble

an

d a

ffo

rda

ble

ho

usi

ng

is

ke

y i

n a

we

lco

min

g

Imm

ed

iate

- o

ng

oin

g

96

Go

ve

rnm

en

t A

ssis

ted

Re

fug

ee

s

(GA

Rs)

.

Cre

ate

a j

oin

t re

cep

tio

n c

en

tre

,

coo

rdin

ate

d b

y s

ett

lem

en

t

serv

ice

s, w

hic

h p

rovi

de

s

tem

po

rary

ho

usi

ng

fo

r

pe

rma

ne

nt

resi

de

nts

fo

r fo

ur

to

six

we

ek

s (a

se

rvic

e f

or

fixe

d f

ee

).

com

mu

nit

y a

s in

dic

ate

d i

n t

he

WC

I C

ha

ract

eri

stic

s o

f a

We

lco

min

g C

om

mu

nit

y

Imm

igra

nts

fa

ce a

hu

ge

ch

all

en

ge

up

on

arr

iva

l w

he

n t

he

y g

o

to r

en

t. T

he

y d

o n

ot

ha

ve a

re

fere

nce

le

tte

r (f

rom

pre

vio

us

lan

dlo

rds)

or

a r

eg

ula

r jo

b.

Fin

din

g l

an

dlo

rds

wh

o a

re

rece

pti

ve a

nd

un

de

rsta

nd

ing

ma

y t

ak

e t

ime

an

d t

his

im

pa

ct

the

im

mig

ran

ts i

n m

an

y w

ay

s. H

avi

ng

a r

ece

pti

on

ce

ntr

e,

for

fixe

d f

ee

, w

ill

all

ow

fa

mil

ies

to h

ave

th

e t

ime

to

lo

ok

fo

r a

fam

ily

ho

me

an

d n

eg

oti

ate

wit

h l

an

dlo

rds,

wit

ho

ut

spe

nd

ing

hu

ge

am

ou

nts

on

fu

rnis

he

d a

pa

rtm

en

ts o

r h

ote

l ro

om

s.

97

Appendix D: Definition of ‘inclusion and civic engagement’

In the context of Canadian Immigration and for the purpose of this sub-council, we have

decided to recognize that the words "Inclusion" and "Civic Engagement" are distinct but

interconnected terms.

We defined "inclusion" as a sense of belonging to a group, to a community and to society as a

whole, enjoying full acceptance and recognition. This sense is usually absent in those who have

been uprooted from their native communities and have been re-rooted to a completely new and

different society.

Furthermore, we have concluded that this sense of belonging can only be achieved with the

creation of an environment where there is no discrimination, labeling or oppression of any kind

and where there is recognition of the fact that we are part of one same collective reality even

though individually we are not the same.

In an inclusive community, people are valued because of, not in spite of, their differences.

Inclusiveness creates a climate where diversity is truly valued. Each person is respected for

their differences not just tolerated. Each person is recognized and developed, and their talents

are routinely tapped into (i.e., participation in economic and decision making structures).

"Civic Engagement" is the direct outcome of inclusion and it involves developing the knowledge,

skills, values and motivation necessary to participate in decision making and/or collaboration at

all levels of social commitment (domestic, organizational, entrepreneurial, municipal, provincial

and federal).

98

Appendix E: Works Cited

A Workforce Development Strategy for London. (2007).London Economic Development Corporation.

Alboim, N., & McIsaac, E. (2007). Making the Connections: Ottawa’s Role in Immigrant Employment.

IRPP Choices, 13(3).

Alboim, N. Replicating good ideas. Maytree Learning Exchange.

Austin, Z. (2008). Bridging to Success: A Learning Day about Bridging Programs in Regulated

Professions, Ontario Regulators for Access Consortium.

Banerjee, R., & Robson, W. (2009) Faster, Younger, Richer? The Fond Hope and Sobering Reality of

Immigration’s Impact on Canada’s Demographic and Economic Future. Toronto: C.D. Howe

Institute.

Beach, C., Green., A., & Worswick C.. (2009). Improving Canada’s Immigration Policy. Toronto: C.D.

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