St.Joseph’s Health Centre Guelph-Long Term Care-A Handbook of Information for Residents and...

A Handbook of Informationfor Residents and Families

2012

www.sjhcg.ca

Phone: (519) 824-6000Fax: (519) 763-0264

100 Westmount RoadGuelph, Ontario N1H 5H8

www.sjhcg.ca2

Dear Resident:

Welcome to St. Joseph’s Health Centre, Guelph (SJHCG), your next home.

Our goal is to provide care that will meet your individual needs in a warm, caring and home like atmosphere. We have a sincere interest in the well being of every person and will do everything possible to ensure your comfort and safety.

On the day you arrive, you may expect the following:

• ourphotographwillbetakensothatitcanbeusedforidentification purposes.

• Anursewillmeetwithyoutodiscussyourmedicalandother health needs.

• Yourfamilywillbeinvitedtojoinyouforyourfirstmealwhile they help you to settle into your room.

• Ourstaffcanalsoprovideyouwithinformationabout:a. designatingaPowerofAttorney(tomakedecisions

about your personal care if – for some reason - you are unable to do so for yourself); and,

b. making Emergency Care Plan (that is, making decisions about how you would like to be treated if you were facing a life-threatening situation).

• Laundry personnel will come to your room to label your clothing.

Finally, this booklet will give you some general information about our programs and living arrangements.

Should you have any further questions or concerns, please feel free to approach one of our staff members directly at any time.

From the Staff, Volunteers and Board Members.

AHandbookofInformationforResidentsandFamilies 3

Table of Contents1 KeyFamilyInformationforLongTermCaretheFirst 72 Hours ...................................................................................5

2 FirstThingsFirst:IndividualizedLifePlanning .......................6

3 Accommodation .......................................................................7

4 Personal Belongings • Clothing .......................................................................................... 8 • Laundry .......................................................................................... 9 • PersonalHealthCareItems ........................................................... 9 • Personal Belongings .................................................................... 10 • Memory Boxes .............................................................................. 10 • ItemsthatCannotbeAccommodated ........................................ 10 • ItemsYouMayBringOnceApprovedforUse ............................ 11 • RemovingFurniture&Equipment .............................................. 12 • Televisions ..................................................................................... 13 • Telephones ................................................................................... 13

5 OtherImportantInformationAboutourCentre • OurHistory ................................................................................... 14 • OurMission,VisionandValues ................................................... 15 • EnhancedLivingModel ............................................................... 15 • Residents’BillofRights ................................................................ 17

6 Residents’ Responsibilities .....................................................20

7 St. Joseph’s Health Centre Guelph Policies • ZeroToleranceofAbuseandNeglect......................................... 21 • Respect in the Workplace Policy ................................................. 21 • Whistleblower Policy ................................................................... 21 • Least Restraint Policy ................................................................... 21 • Pet Visiting Policy ......................................................................... 22

8 WaysinWhichResidentsCanContributeIdeas &AddressConcerns • Residents’ Council ....................................................................... 23 • NeighbourhoodMeetings ........................................................... 24 • Family Council .............................................................................. 24 • Contact Staff Directly .................................................................. 25 • Formal Complaints Process .......................................................... 25 • DisclosureofAdverseEvents ....................................................... 26

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9 VisitorsAreAlwaysWelcome ................................................27

10VanService/Transportation ...................................................31

11 Volunteers ..............................................................................31

12 Other Services • Medical Services ........................................................................... 32 • Nursing ......................................................................................... 32 • FoodandNutritionServices ........................................................ 32 • Restorative Care Philosophy ........................................................ 33 • TherapyServices ........................................................................... 33 • Spiritual and Religious Care......................................................... 33 • Social Work ................................................................................... 34 • RecreationTherapyProgramsandServices ................................ 34 • TheLibrary ................................................................................... 36 • Financial Services .......................................................................... 36

11 OtherInformation • LeavesofAbsence ........................................................................ 38 • End of Life Care ............................................................................ 38 • Immunization ............................................................................... 38 • Medications .................................................................................. 38 • Smoking ........................................................................................ 39 • AlcoholicBeverages ..................................................................... 39 • MailandNewspapers .................................................................. 39 • Hair Care ...................................................................................... 39 • Other Services .............................................................................. 40

12 Fire and Safety • NewDesignFeatures ................................................................... 41 • FirePrevention………………. ...................................................... 42 • HowtoRespondifYouDiscoveraFireorHeartheFireAlarm . 42 • FireDrills ....................................................................................... 43

13 Contacts • DirectoryofStaff .........................................................................44

14 3 good reasons why you should support St. Joe’s ...............46

15 Maps ..................................................................................47-50

Community Supporters ................................................................51


Key Family Information for Long Term Care the First 72 Hours

1. Please do not bring in any furniture or electronics until it has been approved.Thisprocesswillbeexplainedtoyouduringadmission.

2. Label every belonging other than clothing. St. Joseph’s Health Centre Guelph will label all clothing items.

3. YouareresponsibletocontactBellforaphoneconnectionor internet hookup. Contact the Business Office, if you have questions.

4. Every electrical device, including lights, must be approved by maintenancebeforeuse.InformationTechnology(IT)departmentmust approve the use of any phone.

5. Visiting hours are “anytime” as long as it does not bother other residents/patients.

6. Obtain a telephone contact number for the nurse or staff.

7. Should your loved one pass away, it is the responsibility of the family to pack and remove the client’s personal possessions within 24hours(furnitureandequipmentwithin7days).Ifyouareunable to pick up the items within 24 hours, please contact the TeamLeadtomakealternatearrangements.

8. Familycelebrationsareencouraged.Thefamilyspacescanbebooked by calling Environmental Services at ext 4412.

9. Parking cards (3 per family) are available for access to the parking lot.Arefundabledepositisrequiredforeachcard.

10.Youcanjoinyourfamilymemberforameal.Thecostis$5permeal.Thefirstmealisfreeforonefamilymemberondayofadmission.YoumaypurchaseyourmealticketatSwitchboard.

11. St.Joseph’sHealthCentreGuelphisafragrancefreeorganization.Do not wear perfume or cologne when visiting or provide fragrant products for your loved one. Do not bring lilies, lavender or freesia flowers for your loved one.

This list has been compiled by the St. Joseph’s Health Centre Family Council

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First Things First

IndividualizedLifePlanningYourpersonalcareneedsareveryimportantbothtoyouandtous,however,werecognizethatthereareotherequallyimportantaspectsof you and your life that make you unique. We want to learn more about your personal history, life-long interests, significant relationships andpreferences.Inthisway,wearebetterabletohelpyoutoliveadignified and meaningful life in your new home at St. Joseph’s Health Centre Guelph.

Within six weeks after you move in, you will be invited to a meeting called“LifePlan–GettingtoKnowYou”.Staffrepresentativesfromvariousdepartments(Food&NutritionServices,Nursing,RecreationTherapyandSocialWork)willmeetwithyouandyourfamilytodiscussyour abilities, needs, preferences and routines in order to develop a “LIFEPLAN”.

AdoctorwillberesponsibleformanagingandprescribingyourmedicalcareandmayworkwithaNursePractioner(NP)inyourcare.The“Lifeplan”willhaveallofyourindividualneedsalongwiththedetails of how, when, where and by whom each aspect of your care willbeprovided.Acopy is shared with the team working in the neighbourhood where you will be living.

Thestaffwillcontinueto meet with you and/or your family on an annual (or as needed) basis to review and update your Lifeplan.

Ifyourneedschangeat any time, and you require admission to another facility, or you wish to return home, a Case Manager from the CommunityCareAccessCentre(CCAC)oraSocialWorkerwillassistyouin making the necessary arrangements.


AccommodationSt. Joseph’s Health Centre Guelph offers both single (private) and double (basic) occupancy rooms.

Rooms are furnished with a bed, a bedside table, a chest of drawers, a flat screen television mounted on the wall, an over the bed light and onechairforvisitors.Youalsohaveyourownindividualcloset.

During the admissions process the furniture policy will be reviewed. Please do not bring in any furniture or electronics until it has been approved as it may be returned, at your own expense, if it doesnotmeettheorganizationspolicyoryourcareneeds.Anyelectricalequipmentneedstobeapproved by Environmental Services before they can be brought into your room.

Each bed and every washroom has a call bell for you to contact nursing staffifyouneedhelp.Nursingstaffwillshowyouhowthecallbellworks.

Weencourageyoutopersonalizeyourownlivingspacewiththingslike personal photos, wall decorations and a favourite bedspread or comforter.Thememoryboxesareawonderfulwaytohelpothersgettoknowyou–andtheyaregreatconversationpieces.Thisisaspacewhich you can use to display any items or memorabilia that have special significancetoyou.Theaddedbonusisthatyouruniquememoryboxmay help you locate your room more easily while you are learning your way around your new home.

Undersomecircumstances,e.g.illnessorchangeinaresident’scondition,aresidentmayhavetobetransferredtoanotherroom.Youand/or your family will be notified if this has to occur and we will assist you in settling in.

Each bed and every washroom

has a call bell for you to

contact nursing staff if you

need help.

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Personal BelongingsSt. Joseph’s Health Centre Guelph takes every effort to make your stay with us as comfortable and safe as possible. With that in mind, the following points will help you and your family determine what to plan on bringing in with you and what restrictions, for safety reasons are necessary.

ClothingItwillbeeasierforyouifyourclothingiswashableandcomfortabletowear.Ifyouneedassistancetogetdressed,itisalsoeasierforyourcaregivers if clothing is loose-fitting or your caregiver might suggest purchasing adaptive clothing.

Consider bringing:• enoughclothingtolastfortwoweek(suitedfortheseason).This

could include:- dresses and slips or pants and trousers- underwear, including brassieres and/or undershirts- socks and/or pantyhose- shoes and/or slippers- cardigans and/or sweatshirts- nightgowns and/or pajamas- housecoat- coat or jacket and hat (winter and sun)- a scarf, mitts/gloves or boots (in winter)

• make-uporcostumejewellery• Toiletries(personalsoapsorlotions)(PleaseNote:SJHCGisa

“scent free” facility.) Please keep in mind that we have a number of individuals have sensitivitytoscentedproducts.Thereforeinanefforttominimizehealth effects to other residents and staff it is important that only scent free products be used and/or brought in from home.

• comforters,afghansorpersonalpillows.

Within 24 hours after you arrive, staff will label all of your clothing.

St. Joseph’s Health Centre Guelph is not responsible for loss or damage of personal belongings or valuables kept in your room.

Due to limited storage space, we ask that “out-of-season” clothing be stored with family.

We also rely on family to remove clothing that is no longer being used


andtopurchasenewclothingwhenthisisnecessary.Nursingstaffcanhelp identify clothing that needs to be replaced.

Finally,SJHCGorganizesregularvisitsfromcompaniesthatspecializeinadaptive clothing (i.e. designed to make dressing/undressing easier for peoplewithspecialphysicalneeds).PleaseaskaRecreationTherapistfor additional information.

LaundryLaundry service for personal clothing is provided once a day. Repairs of personal clothing is not provided. SJHCG does not provide dry cleaning services. Wool, suede and leather clothing is not recommended.

Familiesmaywishtolaundertheirlovedone’sclothingathome.Youare also free to use the client washer and dryer on Level One main buildingoroneachoftheunitsintheNorthWingtolaunderpersonalclothing; however, you must bring your own detergent. Please remember that detergent and fabric softener must be scent free.

PersonalHealthCareItemsItisimportantthatyoubringany:• eyeglasses• hearingaids• dentures

Please make sure that these items are marked for identification prior to the day of your admission.

Youshouldalsobring:• any prescribed medications, over-the-counter drugs and supplements

that you currently use in their original labeled containers.

Please ask your pharmacist for a list or “print-out” of all your medications to bring with you as well.

Once staff has reviewed your medications and the list from your pharmacist, you will be asked to send your medications home and St. Joseph’s pharmacy provider will then be responsible for dispensing your medications including any over the counter medications.

• anymedicallyprescribedequipmentsuchas:- CPAPorBiPAPmachines- splints- communication devices- wheelchair, walkers and/or canes.

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Ifyoudonotalreadyhaveawheelchairorwalkerbutyouthinkyoumightneedone,pleasewaituntiltheRestorativeCareTeamatSJHCGhascompleted their assessment to assist in obtaining the most appropriate piece of equipment.

Personal Belongings ToensurethatSt.Joseph’sHealthCentreGuelphprovidesasafebuthome-like health care environment for all clients and staff, SJHCG must balancetherightofclientstopersonalizetheirlivingspaceagainstallapplicable legal safety standards. For this reason, SJHCG must approve the use of all personal furniture and electrical equipment before it is moved into the client’s living space.

Memory BoxesAlockedglass“memorybox”islocatedoutsideofeachbedroom.Thisis a space which you can use to display items or memorabilia that has specialsignificancetoyou.Thememoryboxesareawonderfulwaytohelpothersgettoknowyou–theyaregreatconversationstarters.Theadded bonus is that your unique memory box may help you to locate your room more easily when you are first learning your way around the neighbourhood.Ifyouhaveverylargepicturesthatyouwouldliketodisplay, staff will arrange to have them mounted on your wall.

ItemsthatCannotbeAccommodatedThefollowingitemsposeasafetyand/orfirehazard and cannot be accommodated:• electrickettles• heatingpads(neitherelectricalpadsormicrowavebeanbags)• roomorspaceheaters• extensionscords• humidifiers• drapes• refrigeratorsofanysize• arearugs(ofanysize)• yourownbedormattress• ironsandironingboards• householdcleaningsupplies• liquor(withoutadoctor’sorder)• glassvases/ornaments(note-ornamentsmaybedisplayedinthe

memory box display case)• anyscentedproducts,includingmoisturizers,perfume,orcologne


ItemsYouMayBringOnceApprovedforUseAllclientroomsincludeadresser/night-table,bedandguestchair.

All personal furniture/equipment items must be approved before being brought into the facility.

Please complete “Furniture/Equipment Application Form” to request approvalforthesepersonalitems.Askthestaffforacopyoftheapplication form. Please be advised that the healthcare team will require at least two weeks to assess your care needs as well as the bestwaytoset-upyourroomtomeetthoseneeds.Inaddition,aninspection of all electrical equipment is required.

Youmayapply to have the following furniture/equipment in your room:

• Comfortablechairthatmeetsthefollowingsafetyspecifications.Chairs should be constructed of upholstery that can be easily wipedclean(leather,vinyl,PVC).Themaximumdimensionsshouldbe 28 inches wide and 28 inches deep. Stationary chairs are acceptable, however swivel rockers, gliders and recliners pose too great a risk for resident falls.

• SJHCGhasasupplyofcomputerdesksthatcanbepurchasedtogoin resident rooms.

• commodes

ThefollowingelectronicequipmentmustbeassessedbyMaintenance prior to use:• hairdryers• transferaids• VCRand/orDVDplayers• computers• stereo• lamps• fans• cordlesstelephone(pleaserefertotelephonesectionofthis

handbook) PleaseNote: Portabletelephonesthatuse2.4Ghzinterferewith

our internal telephone system and are not allowed withinthefacility.Ifyouneedmoreassistancewithtelephone selection, please ask the nursing staff to contactourInformationTechnologySupportstaff.

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RemovingFurniture&EquipmentUndersomecircumstances(suchasachangeinyourhealth),somefurniture or equipment may need to be removed so that we can meet yournewcareneeds.Ifitemsarenotsafeforyoutouseand/ormakethe environment unsafe for you and/or your care providers, you will be asked to have them removed.

When a resident is discharged or passes away, it is the responsibility of the family/SDM to pack and remove the resident’s personal possessions within 24 hours. Furniture and equipment must be removed within 7days.Ifyouareunabletopickuptheitemswithin7days,pleasecontact SJHCG to make alternate arrangements.

PleaseNote:Allfurniture/equipmentmustbedeliveredandremovedduring regular business hours, i.e. Monday- Friday from 8:00AM-4:00PM.


TelevisionsTherearetelevisionsmountedonthewallineachresidentroom.Youcan arrange to have cable services by contacting the Business Office and providing the required information. Once cable is in service, the BusinessOfficewillbillyouthroughtheResidentTrustaccount.

Please note that television services cannot be provided by an external company such as Rogers Cable or Bell Canada.

Telephones Therearetelephonesineachneighbourhoodthatyou may use; however, you can also arrange to have a personal line installed in your bedroom.

Ifyouwouldlikeyourowntelephone,youcanactivatetheserviceinyour room by contacting Bell Canada and our Business Office directly. Once the telephone is in service, Bell Canada will bill you directly for the cost of installation and any subsequent monthly or long-distance charges.Tomakealongdistancecallfromaneighbourhoodphoneyouwill need a calling card.

IfyouarepurchasingacordlessphoneyoumusthaveitapprovedbytheInformationTechnologyDepartmentatextension4100.Certainphonescancauseinterferencewiththeorganization’swirelessphonesystem which creates a safety/risk issue for residents and patients.

Ifyouwouldlikeyourown

telephone line (for use with

a land line and/or portable

telephone), you must contact

Bell Canada directly to

arrange for installation.

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Other Important Information About Our Centre

Our HistorySt. Joseph’s Hospital and Home was opened in 1861 by the Sisters of St. Joseph, Hamilton.ThreeSistersprovidedcareinthe original sixteen bed structure. Over the years many additions were made to the old building to accommodate the changing needs of our community.

In1992,itwasdeterminedthatSt.Joseph’sHospital and Home would transfer its acute care services to the Guelph General Hospital (GGH) and our role would be redefined so that “St. Joseph’s Health Centre” would become a “long term care centre of excellence”.

The1990swereaperiodoftransitionforSt.Joseph’sthatculminatedinthefinaltransferofallacutecareservicestoGGHinAugust2001.TodaySt.Joseph’sisafullyaccreditedinstitutionthathouses64medically complex and palliative residents, 240 long-term care residents and 27 patients in rehabilitation.

St. Joseph’s also offers excellent community Outreach Programs for people living in the community such as:• Out‘NAboutSeniorsDayProgram• AlzheimerDayProgram• AcquiredBrainInjuryProgram

Inaddition,wehavenumerousoutpatientorambulatorycareservices such as:• OutpatientPhysiotherapyandOccupationalTherapy• SpeechLanguagePathologyservices(forallagegroups)• Clinicalservices,includingOpthamology,BoneDensitometryandAmbulatoryCareClinics

• OntarioTelemedicineNetwork(OTN)connectingpatientsandresidents of our community with physicians from other areas of the province remotely


Our Mission, Vision and ValuesVisionSt. Joseph’s Health Centre, Guelph, is a leader in providing outstanding care and support to residents, patients, families and the broader community we serve.

MissionInspiredbytheSistersofSt.Josephwearededicatedtocompassionateperson centered care through discovery, innovation and partnerships.

Values StatementInourbeliefthatLifeatallstagesisSacred,wecommittoserveourcommunity with:

Compassion: We attend to the needs of every person with sensitivity, empathy, and kindness.

Accountability: We take responsibility for our actions and deliver on our commitments.

Respect: We treat one another with dignity, honesty, and understanding.

Excellence: We provide exemplary care through innovation, teamwork, and best practice.

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Enhanced Living ModelTheEnhancedLivingModel(ELM)representsashiftawayfromaprimarily medical focus (where care is planned in response to an individual’s disease or health problems) to a social model that is more focused on the resident we serve. Care is planned after considering all aspects of a person’s life and health, including physical as well as intellectual, emotional, social, cultural and spiritual.

TheEnhancedLivingModelemphasizestheneedtoknowthe“wholeperson”.Italsorecognizesthevalueinour residents maintaining meaningful relationships and the importance of individuals being able to participate in decisions and choices about significant aspects of their life and activities.

ELM is founded on our Mission and is a resident-centered approach to careandservices.Indevelopingourmodel of care, we were influenced by the following guiding principles:• WeareaMissiondrivenorganization.• Weareaccountabletoresidents,

families and the community.• Ourcaring,supportiveenvironmentfostersflexibility,creativity

and continuous learning for all.• Weprovideexemplarycaretoresidents.• Werespectthedignityoflife.

TheEnhancedLivingModelischaracterizedby:• Residentgroupswithintheneighbourhoodthatcanpromote

choices for those living there as a community;• LifePlansforeachresidentthatrespectindividualchoicesanda

holistic approach to care• Neighbourhoodsthatofferahome-likeenvironmentwithfriendly

living spaces • Continuedinvolvementwiththecommunity• Sensitive,capableandwell-qualified,team-oriented,andskilled

staff and volunteers;• Accountableorganizationalleaderswhomodeltheguidling

priniciples and support a visionary, creative, and responsive approach


Residents’ Bill of RightsThefollowingBillofRightsrelatestoallresidentsofLongTermCareHomes in Ontario; however, the management and staff of St. Joseph’s Health Centre Guelph embraces these rights as privileges appropriately extended to all residents and outpatients who access services provided within our facility.

Because long term care homes are essentially homes for the residents who live there, these facilities are expected to operate in a way that values and encourages efforts to meet the physical, emotional, social, culturalandspiritualneedsofeachresident.Itisalsoassumedthateach resident will be given the opportunity to contribute to the physical, emotional, social, cultural and spiritual needs of others – to the extent of his or her ability to do so.

Thefollowingrightsofresidentsaretobefullyrespectedandpromoted:

1. Every resident has the right to be treated with courtesy andrespectandinawaythatfullyrecognizestheresident’sindividuality and respects the resident’s dignity.

2. Every resident has the right to be protected from abuse.

3. Every resident has the right not to be neglected by the licensee or staff.

4. Every resident has the right to be properly sheltered, fed, clothed, groomed and cared for in a manner consistent with his or her needs.

5. Every resident has the right to live in a safe and clean environment.

6. Every resident has the righttoexercisetherightsofacitizen.

7. Every resident has the right to be told who is responsible for and who is providing the resident’s direct care.

8. Every resident has the right to be afforded privacy in treatment and in caring for his or her personal needs.

9. Every resident has the right to have his or her participation in decision-making respected.

10. Every resident has the right to keep and display personal possessions, pictures and furnishings in his or her room subject to safety requirements and the rights of other residents.

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11. Every resident has the right to:

i) participate fully in the development, implementation, review and revision of his or her plan of care,

ii) give or refuse consent to treatment, care or services for which his or her consent is required by law and to be informed of the consequences of giving or refusing consent;

iii) participate fully in making any decision concerning any aspect of his or her care, including any decision concerning his or her admission, discharge or transfer to or from a long-term care home or a secure unit and to obtain an independent opinion with regard to any of those matters, and,

iv) have his or her personal health information within the meaning of the Personal Health Information Protection Act,2004keptconfidentialinaccordancewiththatAct,and to have access to his or her records of personal health information, including his or her plan of care, in accordance withthatAct.

12. Every resident has the right to receive care and assistance towards independencebasedonarestorativecarephilosophytomaximizeindependence to the greatest extent possible.

13. Every resident has the right not to be restrained, except in the limitedcircumstancesprovidedforundertheLongTermCareHomesAct,2007andsubjecttotherequirementsprovidedforunderthatAct.

14. Every resident has the right to communicate in confidence, receive visitors of his or her choice and consult in private with any person without interference.

15. Every resident who is dying or who is very ill has the right to have family and friends present 24 hours per day.

16. Every resident has the right to designate a person to receive informationconcerninganytransferoranyhospitalizationofthe resident, and to have that person receive that information immediately.

17. Every resident has the right to raise concerns or recommend changes in policies and services on behalf of himself or herself orotherstothefollowingpersonsandorganizationswithoutinterference and without fear of coercion, discrimination or reprisal, whether directed at the resident or anyone else,

i. the Residents’ Council,ii. the Family Council,


iii. the licensee, and, if the licensee is a corporation, the directors and officers of the corporations and in the case of a home approvedunderPartVIIIoftheLongTermCareHomesAct,2007,amemberofthecommitteeofmanagementforthehomeundersection132ofthatActoroftheboardofmanagement for the home under section 125 or 129 of that Act,

iv. staff members,v. government officials,vi. any other person inside or outside the long-term care home.

18. Every resident has the right to form friendships and relationships and to participate in the life of the long-term care home.

19. Every resident has the right to have his or her lifestyle and choices respected.

20. Every resident has the right to participate in the Residents’ Council.

21. Every resident has the right to meet privately with his or her spouse or another person in a room that assures privacy.

22. Every resident has the right to share a room with another resident according to their mutual wishes, if appropriate accommodation is available.

23. Every resident has the right to pursue social, cultural, religious, spiritual and other interests, to develop his or her potential and to be given reasonable assistance by the licensee to pursue these interests and to develop his or her potential.

24. Every resident has the right to be informed in writing of any law, rule or policy affecting services provided to the resident and of the procedures for initiating complaints.

25. Every resident has the right to manage his or her own financial affairs unless the resident lacks the legal capacity to do so.

26. Every resident has the right to be given access to protected outdoor areas in order to enjoy outdoor activity, unless the physical setting makes this impossible.

27. Every resident has the right to have any friend, family member or other person of importance to the resident attend any meeting with the licensee or the staff of the home..

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Residents’ ResponsibilitiesGenerally, we ask your cooperation in assisting us to meet the needs of all of our residents by:

• treatingfellowresidentsandstaffwithcourtesyandconsideration,and bearing in mind their rights at all times;

• providingtruthfulinformationtotheappropriatestaffconcerningall aspects of your mental, physical and financial status, and keeping them informed of any change in these areas;

• consideringthatotherresidentsmayrequiremoreassistance;andmoreurgentlythanyourself.Youcannotalwaysbeservedfirst;

• reportingpromptlyanythingyoufeelneedsattention.


St. Joseph’s Health Centre Guelph PoliciesAcopyofthefollowingpolicieswillbegiventoyouforyourinformation and review on your first day of admission.

ZeroToleranceofAbuseandNeglectSJHCGhaszerotoleranceforabusiveconduct.Thepolicyappliestoall incidents of abuse or neglect of residents, patients and participants regardless of who commits the offense.

Respect in the Workplace PolicyAtSt.Joseph’sHealthCentreGuelph,weexpectthatallpeoplewhoassociate themselves with SJHCG follow our values and treat people with courtesy and dignity. Our Respect in the Workplace policy applies equally to staff, residents and families. Everyone within the SJHCG workplace has the right to:

• betreatedandaccepttheresponsibilitytotreatotherswithrespect and dignity (e.g. polite, respectful, professional, supportive, helpful)

• expectandaccepttheresponsibilitytocontributetoaworkplacethat ensures the health, safety and well-being of ourselves and others.

Whistleblower PolicyAnyemployee,physician,contractstaff,memberoftheBoardofTrustees,volunteer,SJHCGaffiliate,resident,patient,participant,family, visitor and/or student (herein after referred to as person(s)) isencouragedtoreportanyallegedwrongdoingwithinSJHCG.Anyperson is free, without fear of retaliation, to make known claims of allegedwrongdoingwithinSJHCG.Anyactofretaliationagainstsuchperson(s) will not be tolerated, and will result in disciplinary action.

Least Restraint PolicySJHCG is a “least restraint” environment whereby the application of a physical, chemical or environmental restraint is a decision of last resort in situations of extreme risk, i.e. a situation where immediate action is necessary to prevent serious bodily harm to a client or others.

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Pet Visiting PolicyPets are welcome at SJHCG to visit residents and patients if they follow these guidelines:• Petsmustbehealthyandwell-groomed• Petsmustbekeptundercontrolatalltimes.Dogsandcatsmust

be on a leash no longer than 6 feet or in a pet carrier.• Petsmustberegisteredonthefirstvisitandsignedinat

switchboard on every visit


Ways in Which Residents Can Contribute Ideas and Address Concerns St. Joseph’s Health Centre Guelph is committed to providing exemplary care.InkeepingwithourMissionandValuesaswellastheResidents’Bill of Rights, our staff encourage residents to join in our efforts to provide a caring and supportive environment for everyone who lives here.

By sharing ideas, asking questions and expressing concerns, residents and their families can help to ensure that our programs truly meet the needs of those we serve and that problems are resolved in an effective and timely manner.

Thereareanumberofwaysinwhichresidents,patientsandtheirfamilies can participate and can make suggestions or raise issues of concern.

Some of these are outlined below.

Residents’ Council TheResidents’Councilmeetstodiscussissuesthatrelatetothequalityof life of the residents in this facility. Participants may raise concerns or make recommendations for changes to policies or service for themselves or others within St. Joseph’s.

Residents’Councilmeetsonamonthlybasis.Theminutesofeachmeeting are posted on the bulletin boards beside the elevators in the main building, in the front lobby of the north wing and in each living area and include the names of the various council representatives.

AnyoneonaneighbourhoodcanattendaResidentCouncilMeeting;it’s open to everyone!

Thereareanumberofways in which residents and their families

can participate and can make suggestions or raise issues

of concern.

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NeighbourhoodMeetingsEach neighbourhood is home to a variety of residents with individual needsandpreferences.Neighbourhoodcommitteesmeetregularlyto plan social events or address ideas or concerns that are unique to thatgroupofresidents.Noticesforupcomingmeetingsandminutesof the previous meeting are posted at a designated spot within the neighbourhood.

Residents and their families are encouraged to attend neighbourhood meetings and speak openly about their concerns and ideas so that they can become informed about and influence the style and quality of care for everyone living on that neighbourhood.

Family CouncilTheFamilyCouncilmeetsregularlytodiscussmutualconcerns.Itsmain purpose is to improve the quality of life of residents and to give families a voice in the decisions that affect them and their loved ones at St. Joseph’s Health Centre Guelph. Minutes and information about the Council are posted on the bulletin board located on the main floor beside the glassed balcony and in the lobby of the north wing.

ThebenefitsoftheFamilyCouncilare:• •allowsfamiliestogiveeachotherthesupport,encouragement

and information they need• councilinvolvementhelpsprovidefamilymemberswithan

opportunity to express their ideas and concerns to Senior Management and find a way for positive change

• FamilyCouncilinvolvementcanbenefitresidentswhoarephysically or mentally unable to voice their concerns and needs as well as those without family

• residentsbenefitfromCouncil’seffortstoimprovethequalityoflife in the facility

• St.Joseph’sHealthCentreGuelphalsobenefitsthroughdealingdirectly with families and establishing meaningful lines of communication

EachNeighbourhoodhasarepresentativeonTheFamilyCouncil.Therepresentative’snameandpictureispostedoneachNeighbourhood.IfyouhaveanyquestionsorwouldliketobeinvolvedwiththeFamilyCouncilpleasecontacttheFamilyCouncilAssistantatextension4205.


Contact Staff DirectlyIfyouarecomfortabledoingso,pleaseapproachstaffmembersdirectlyat any time with suggestions, questions or concerns about your care.

Ifyouwouldliketocontactsomeonebytelephone,thedirectoryenclosed in this handbook will provide you with the extension numbers and positions of the management team and numerous staff members. Thenamesandnumbersarealsopostedoneachneighbourhood.

Please do not hesitate to contact any of these individuals.

Iftheindividualdoesnotanswer,youmayleaveamessageonhisorhervoice mail system at any time (even after regular business hours).

Ifyouarenotsurewhoyoushouldspeakwith,pleasecall“0”andtheswitchboard operator will help direct your call to the appropriate person.

Formal Complaints ProcessIfyouareunsatisfiedwitharesponseyoumayhavereceivedfromstaffregarding a specific suggestion or concern you have, you may wish to discuss your situation with the director/ assistant director for your neighbourhood.Thedirector/assistantdirectorsandtheirrespectiveareas of responsibility are listed below:

1. Director,LongTermCare 824-6000, Ext. 4235

2. AssistantDirectorofLongTermCare–MainBuilding 824-6000, Ext. 4249

Neighbourhoods:ElmwoodPlace,AshleyLane,CherrywoodLane,Linden Court, Oakridge Falls, Cedarbrook, Magnolia Court, Mapleview,

3. AssistantDirectorofLongTermCare–NorthWing

824-6000, Ext. 4268

Neighbourhoods:HickoryHill,PoplarPlace,BlueSpruceTrail,LilacLane, Willow’s Way, White Birch Path

Ifyouarenotsatisfiedwiththeresponseyoureceivefromtherespective manager, you may wish to discuss the matter further with:

VP,ClinicalServices,LevelThree:824-6000,Ext.4205

President,LevelThree:824-6000,Ext.4403

Residents may also pursue complaints with the provincial government:

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Long-TermCareActionLineTheLong-TermCareACTIONLineisforresidentsoflong-termcarehomes to report any concerns they have about their care and the services providedbythelong-termcarehome.Youcancall1-866-434-0144 seven(7)daysaweek,8:30AM-7:00PMifyouhaveanyconcernsorcomplaints.

DisclosureofAdverseEventsSt. Joseph’s Health Centre Guelph has a responsibility to inform families whenanadverseeventoccurs.Therefore,intheeventthataresidentor patient suffers harm from an incident that occurred, the facts of the incident will be disclosed to the next of kin/power of attorney or substitute decision maker.


Visitors Are Always WelcomeSt. Joseph’s Health Centre Guelph wants to welcome and encourage visits from the family and friends of our residents. Community visitors are welcome at any time. Thefrontentrancedoorsareopenbetweenthehoursof 6 a.m. and 10 p.m but access can be granted after hours if requested.

• Ourbedroomshavebeendesignedtoallowforprivacy.• Eachneighbourhoodhasalivingroomwhichwehopeyouwillusetorelaxandvisitwithothers.Inthecolderweather,youcanenjoythe electric fireplace.

• Therearesmallsittingareasattheendofeachneighbourhoodcorridor where you can stop, chat and enjoy a hand-quilted mural or glassed wall display.

• Eachneighbourhoodhasacommunaldiningroom;however,residents can be seated at an individual table to enjoy a meal or snack with family and friends.

• Thereareopenairbalconieswhichcanbeaccessedonthesecond,third, and fourth levels of each building.

• AFamilyDiningRoom(locatedonLevelOnemainbuilding)is available for special events such as birthdays or holiday celebrations.Thisroomisequippedwithakitchenanddining/living space, a small area for coats, and a washroom. Meals may bebroughtinorpreparedon-site.Tobookthisroomforaspecialoccasion, please call ext. 4412.

• Afamilyroom(locatedonLevelOnemainbuilding)maybeusedforprivatevisits.Thisspacecanalsoaccommodateout-of-townguests or families who want to stay close to a loved one who is ill ordying.Theroomisequippedwithacouchthatpullsoutintoadouble bed, and has an adjoining washroom with shower facilities.

• Thereareareaswhichresidentsandtheirvisitorsmayenjoyusing.Theyinclude:

Level One Main Building:- the Residents’ Library- theTranquilityGarden(withgazebo,thegazebomaybe

booked for large gatherings through the Horticultural TherapistintheRecreationTherapyDepartment)

- theAuditorium

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LevelTwoMainBuilding:- the front courtyard- sittingareaswithintheTownSquare(lobby)- the Silver Maple Coffee and Gift Shop- the Oasis Coffee Pub- theAuditoriums

For Family MembersTheExceptions

During an outbreak situation, St. Joseph’s may have to restrict access or close the facility to visitors

Please do not visit – if you yourself are ill.

Some of our residents are frail or elderly, have chronic health conditions (such as diabetes) or take medications that make them more susceptible to infections (such as steroids), they are particularly vulnerable to contagiousdiseases.Notonlyaretheymorelikelytocontracta“cold”or the “flu”, but their symptoms are likely to be much more severe.

As guests enter and leave the building we request that they use the hand gel at the entrance of the facility. Thisisthesinglemostimportant way to prevent the transmission of viruses and other germs.

Preventing infection takes on even more importance during “flu” season–extendingfromlateNovemberuntillateMarchorearlyApril.Each fall, residents, staff and volunteers are offered vaccination against influenza.FamilyandfriendswhoregularlyvisitSt.Joseph’sarealsoencouraged to receive the vaccine.

How Family and Friends Can HelpMany people ask us how they can continue to support and provide care for a family member or friend who has moved to our Centre.

Here are some suggestions for activities in which extended families and friendscanplayanimportantrole.You,thefamilymember,may:

• Helpyourlovedoneorfriendatmealtime.Yourcompanyandassistance makes it more likely that residents enjoy their meals and are adequately nourished.

• AttendeventsandcommunityoutingsthatareorganizedbytheRecreationTherapyProgramsuchas“pubnights”,concerts,shopping trips or other special events. Recreation Calendars are printed monthly and are readily available.


• Assistwiththehorticultureprogram.• Plancommunityoutingsforindividualresidents.• Visitwithafamilypet(pleaseensurepetsarevaccinatedandthey

must be leashed). Please refer to the Pet Visiting pamphlet and/or Pet Visiting Policy.

• SupportandattendNeighbourhoodMeetingsand/orResidents’Council Open Forums.

• Providemusic.Forexample,doyouplaythepiano,organorothermusical instrument? Could you lead a sing-along?

• PrepareadisplayfortheMemoryBoxlocatedoutsideeachofourresidents’ rooms.

• Assistyourfriendorfamilymembertoaccessotherareasandservices within the building. Residents can receive a significant emotional “boost” by getting their hair cut or styled at the Hair Care Centre, sharing a cup of coffee or a snack at the coffee shop or taking a stroll through the garden.

• BooktheFamilyRoomtoshareamealorhostacelebration.

Family Gathering Spaces Ifyouwouldliketogettogetherwithyourlovedoneforagatheringand a meal contact Environmental Services at ext 4412 for the many optionsavailable.Astaffmemberwillworkwithallareasandstafftofind the perfect location for your gathering or celebration.

Family Room - Our quaint family room is located on the first floor of the main building and is set with all appliances for a sit down meal. Food Services will provide a cart with all the necessary supplies needed for your gathering.

Recreation Kitchen - We have a room located on the third floor of the main building with a full kitchen and large table. Environmental Services or the Recreation Staff would be happy to assist you with this space if you are interested.

Oasis Lounge - Our lounge is located on the second floor of the main building and it is a nice atmosphere to have a more informal gathering. Thoughitisnotafullkitchentherearesmallappliancesavailableforyouifneeded.Agreatplacetobringintakeoutorhaveacelebration!

Bistro - Located on the first floor of the main building, our Bistro/Cafeteria is open for lunch through the week (excluding some holidays) and is a great spot if you are having a large gathering and need the space especially during the evenings and weekends.

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Inthesummer,theTranquilityGardenisagreatoutdoorspaceforgatherings. BBQ’s are available for use.

Other spaces within the Health Centre which could be set up include NeighbourhoodActivityRoomsorLivingRooms,TheAuditoriumandtheBowlingAlley.


Van ServiceSt. Joseph’s has a wheelchair accessible van that can be used to transport residents locally to medical appointments, home visits or other special activities.

Ifresidentsrequireanyassistanceenrouteoraftertheyarriveattheirdestination, a family member or friend must go with them.

Toarrangefortheuseofthevan,pleasecontactyournurse;and please note that: 1. Itisimportanttobookearlytoensurethatboththevananda

volunteer driver are available; and,

2. Because volunteer drivers provide this service, not all bookings can be accommodated.

Thevanmaynotbeavailableoryouneedanothertypeoftransportation then the staff will assist you in arranging the following;

• Taxi-eitherwheelchairorregular• Medicaltransportation

*except for emergency ambulance there is a cost for these.

VolunteersVolunteers play a crucial role in enhancing the quality of life for residents.TheDepartmentofVolunteerServicessupportsover200volunteerswhomakeupthemembershipoftheVolunteerAssociationat St. Joseph’s Health Centre Guelph.

Drivers, volunteer visiting, neighbourhood support, providing meal companionship, and assisting with recreational programs are just some of the many ways that volunteers choose to contribute.

Families and friends who are interested in volunteering may contact Volunteer Services at extension 4426 for more information.

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Other Services

Medical Services Residents may choose to continue their care with a previous family physician.Eachfamilyphysicianvisitsregularly.Twenty-fourhourphysician coverage is available to residents. St. Joseph’s Health Centre Guelph also has a core group of physicians that are available to provide careifyoudonothaveaphysician.ThereisaNursePractitionerinLongTermCare,whoworkscloselywiththephysicianstoprovidemedicalcare.

Nursing Nursingstaffarededicatedtoprovidingahighstandardofcareandattention to the residents at SJHCG. Our goal is to promote quality of life for our residents through maintaining their dignity and independence.

Categories of Staff:TheDirector and Assistant Directors are responsible for the overall nursing care and are available Monday to Friday or a message may be left on voice mail.

Registered StaffconsistofRegisteredNurses(RN)andRegisteredPracticalNurses(RPN).TheyarereferredtoasTeamLeaders.Theyoverseetheresidentcareonaspecificneighbourhood.ARegisteredNurseisonduty24hoursaday.Registeredstaffwilladministermedicationsandcarryoutphysicianorderedtreatments.Theyalsocoordinate the care provided by Personal Support Workers (PSW) to our residents and patients.

Personal Support Workers (PSW) are on duty 24 hours a day and provide the resident’s personal care such as bathing, toileting, dressing andassistingwithmeals.Theybecomefamiliarwiththedailyroutinesofeachresident.Inreturntheresidentandtheirfamilywillbecomefamiliar with the staff as they come to know each other on a first name basis.

FoodandNutritionServices TheDepartmentofFoodandNutritionServicesisresponsiblefor providing meals and nutrition services to our residents and families.Therearemaincourseoptionsavailableateachmeal,and every effort is made to provide a menu that offers variety and choices.

Snacks are also regularly available.


Restorative Care PhilosophySt. Joseph’s Health Centre Guelph has a restorative care philosophy that provides services to maintain or improve a resident’s functional and cognitive abilities in all aspects of daily living. Members of the care team at SJHCG include nursing, therapy services, social work, spiritual and religious services and recreation therapy.

TherapyServices AllnewresidentsareassessedbyaPhysiotherapistand/orOccupationalTherapisttodeterminetheircurrentlevelofindependence.Theappropriate mobility and therapy programs are recommended to promote and maintain each resident’s level of independence. Our staff oftrainedRehabAssistantswillprovidebothindividualandgrouptherapy programs on each neighbourhood to promote and maintain your level of independence.

Aphysiotherapistwilldoanassessmenttodeterminewhetheryoursafety, mobility or independence could be improved with the use of assistive devices such as a wheelchair or walker. Our care staff will alsoassistinarranginganOccupationalTherapy(OT)consultationifneworadditionalseatingorassistiveequipmentisrequired.Aswell,our care staff will assist in arranging a Speech Language Pathologist consultation to assess communication and swallowing issues if needed.

Spiritual and Religious Care Our Spiritual and Religious Care staff are available to offer a caring presence whenever you feel the need for emotional or spiritual support. Our staff value and respect the beliefs, religious practices and culture of all our residents and patients. Spiritual and Religious Care staff encourage and support maintaining your connections with your own faith community.

Roman Catholic Mass is celebrated daily and Ecumenical services are held every Sunday in the Chapel. Seasonal celebrations are held throughout the year, and memorial services are held regularly. Also,theChapelisalwaysopenforyouoryourfamilytouseforprayerormeditation.TheChapelislocatedinthemainlobbyonleveltwo.

For more information about Spiritual and Religious Care services call extension 4350.

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Social WorkOur social workers are available to help you and your family to deal with personal, family or financial matters. For example, a social worker may be of assistance if you:

• areexperiencingdifficultiesinadjustingtoyournewhome• wouldbenefitfromcounsellingorpsychosocialsupportforyouor

a family member • areconsideringappointingaPowerofAttorneyforpersonalcare

or property

Please contact our Social Work Department at any of these extensions: 4383, 4315 or 3404 if you would like further information about the services they provide.

RecreationTherapyProgramsandServicesTheRecreationTherapyDepartmentincludesRecreationTherapy,HorticultureTherapy,andMusicTherapy.Thestaffwillencourageand assist you to continue to pursue leisure interests that you enjoyed beforecomingtoliveatSt.Joseph’sHealthCentreGuelph.Youwillalso be introduced to new opportunities for involvement in a variety of recreationprogramsorservices.Involvementinfamiliarandenjoyableleisure pursuits provides a sense of purpose and meaning, and enhances your quality of life.

EachresidentmeetswithaRecreationTherapisttolearnaboutopportunities for involvement and to determine how to continue to pursue individual interests.

YoumaybeintroducedtotheHorticultureTherapistand/orMusicTherapistaswelldependingonyourinterests.

Recreation involvement may include individual interests (eg. Computers,sensoryprogram,reading),specializedsmallgroupinvolvement (eg. Baking, current events, ceramics, bowling), large groupevents(eg.Neighbourhoodevents,holidaycelebrations,musicalentertainment,PubNight),volunteerrunprograms(eg.bingo,coffeehour), and community outings (eg. shopping, drives, special events). Individualsupportisprovidedtobestmeetyourinterestsandabilitiesrelatedtorecreation.HorticultureTherapyandMusicTherapyalsoprovidespecializedindividualandgroupopportunities.

Monthly calendars and Special Events notices are available in the Recreation Department (Level 3 main builiding), beside Switchboard, andoneachNeighbourhood.Familymembersarewelcometoattend


special events with you. Programs may be held on the neighbourhood, in one of the recreation rooms available (Kitchen, Bowling Room, OasisLounge,Auditoriums,Greenhouse,MusicRoom).Thereisalsoa computer room (on Level 3 main building) for you to use for e-mails, internet access, games, Skype, or word processing. Computers are also accessible on Rosewood and in the Library (both on Level One main building).

TheRecreationTherapyDepartmentalsohasavarietyofresourcestoassistyouinyourleisure.Games,puzzles,music,DVDs,books,and many other items are available for your use. Please contact the department at extension 4395.

HorticulturalTherapyTheHorticultureTherapistenablesresidentstobeinvolvedinplantandgardenrelatedprogramsandtasks.Thiscanbedonewithindividualsintheirrooms,orinspecificgroups.ExamplesofHorticultureTherapygroups include Men’s Greenthumbs, Women’s Sunflowers, Food Adventurers,andaFamilySupportedHorticultureGroup.

The“Tranquility Garden” and the “Elmwood and Ashley Garden” are beautiful outdoor spaces that you are welcome to visit and enjoy on your own or with family. Both gardens are located on Level One main building.EntrytotheTranquilityGardenisthroughthegreenhouse.ThereisalsoagardenonWhiteBirthPathandWillowWayonLevelTwoNorthWing.Somegardenspacesareavailableforindividualstocontinuetheirloveofgardening.ContacttheHorticultureTherapistext4312 if you have specific questions.

MusicTherapy TheMusicTherapyProgramwasestablished in 2004 through the generous support of the St. Joseph’s Health Centre Foundation.Individualandgroup music therapy sessions are offered to meet the specific needs oftheparticipants.Aweekly“MusicNight”isofferedeveryWednesday evening that is open for any interested resident to attend. For moreinformation,contactaMusicTherapistatextension4294.

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TheLibraryInpartnershipwithRecreationTherapywearehappytobeable to offer you and your family access to our library which serves you, your family, our staff and volunteers.

Thelibraryisonlevelonemainbuildingandhereyouwillfindbooksandothermaterialswhichmayinterestyou.Alsointhelibraryyouand your family have access to a computer where you can find medical internet sites if you wish to find out more about health issues.

Thelibrarianishereonaparttimebasistohelpyoufindwhatyouarelooking for.

Youwillalsofindacollectionofmaterialonyourneighbourhoodwhich you may borrow at any time.

Since 2006 the Guelph Public Library Bookmobile visits once a week on Wednesday from 9:45 to 11:45 outside the front doors to help bring morelibraryservicestoyou.Also,ifyouwish,youwillbevisitedbythelibrarian or one of our volunteers who may ask you questions about your interests so that they may be able to serve you better and provide you with material that suits you both from our own library and the Guelph Public Library.

Financial ServicesOn the day of admission, a member of the Business Office will be notifiedandwillmeetwithyouoryourdesignate.Itisimportantthatyou have the following documents with you for this meeting:

1. ThePowerofAttorneyforPropertyandPersonalCare,oradocument stating the Substitute Decision Maker.

2. Avoidcheque.Paymentforaccommodationisdonethroughpre-authorizedpayment.

3. NoticeofAssessmentforthemostrecenttaxationyear(ifapplicable).

4. Health Card.

Certain services can be provided at St. Joseph’s and paid for you from yourtrustaccount.Acurrentlistoftheseserviceswillbeprovidedtoyou at the meeting, at which point you can select those that you would like.

YouoryourPowerofAttorney/SubstituteDecisionMakerwillremainresponsible for all bills for normal living expenses.

For your protection, we recommend that you keep a minimum amount of money with you at all times. Opening a trust account is highly


recommended and should be done at your initial meeting with the Business Office staff.

Please note that the Business Office is open most weekdays so that you may access your trust funds. Office hours are posted in the neighbourhoods and at the Business Office window.

Atyourrequest,smallvaluablescanalsobeplacedintrust.St.Joseph’s cannot assume responsibility for any items that have not been entrusted to the Business Office.

TheBusinessOfficewillissuemonthlyinvoicesandtrustaccountstatements.

Should you have any questions or issues you wish to discuss, please call ext: 4386 to set up an appointment.

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Other Information

LeavesofAbsenceUndertheLong Term Care Homes Act, 2007, any resident of a long term care home may take 30 days of medical leavewithoutlosinghis/herbed.Youmaytakeamedicalleavewheneveryourequirehospitalcare.Inaddition,a60dayleaveof absence for psychiatric care may be taken as often as required.

Youarealsoentitledto48hoursof“casualleave”perweekaswellas21 days of vacation per calendar year.

End of Life CareEndoflifecareemphasizestherighttochoiceforthoseresidentswhono longer look towards a cure. Our goal is to respect the resident’s wishes and beliefs and to provide comfort and dignity through pain control and caring staff. Family members are encouraged to be present as much as they wish.

ImmunizationSt. Joseph’s encourages all residents to maintain and update their immunizationagainstpneumococcalpneumonia,tetanus,diphtheriaandinfluenza.Ifyourimmunizationisnotup-to-dateonadmission,youwillbeofferedimmunizationagainstpneumoccalpneumoniaand/ortetanusanddiphtheriaatthattime.Asnotedpreviously,influenzavaccine or “flu shots” are offered to all residents and patients each fall. Theseareorderedbyyourphysician.

MedicationsFor long-term care residents, all prescription medications and over-the-counter, non-prescription drugs must be obtained from the SJHCG contracted pharmacy. Medications are prepared in separate packages and are delivered to the facility. Emergency drugs are kept on hand in the facility and where needed special deliveries could be made. Medications including over-the-counter, non-prescription drugs should not be taken without consulting with the registered staff and/or your physician. Please feel free to ask questions about your medications and treatments.


SmokingResidents may only smoke outside in the smoking shelter provided at the front of the building. Residents must be able to get to the shelter independent of staff and have the ability to smoke safely. Visitors and family members are not permitted to use this shelter.

AlcoholicBeveragesAphysician’sorderisrequiredforallalcoholicbeverages.

Youmaykeepyourownsupplyofliquorontheneighbourhoodwhereyoulive.Allpersonalliquormustbekeptinalockedcompartment.

Alcoholisalsoservedatscheduled“HappyHours”heldintheOasisLounge (see calendar for specific dates), residents will require a doctors order to consume alcohol at these events.

AlcoholisalsoservedatPubNight,timesanddatescanbefoundonthe Recreation Calendar.

MailandNewspapersResident mail is delivered by volunteers and residents each week-day (except holidays). Outgoing mailboxes are located at the front entrance.

Stamps are available from the Silver Maple Coffee and Gift Shop.

NewspapersandmagazinesarealsoavailableattheCoffeeShop.Ifyou wish to subscribe to a daily newspaper, you may pick up your paper attheBusinessOffice(locatedintheTownSquaremainbuilding.

Hair Care TheVolunteerAssociationoperatesaHairCareCentreforbothwomenandmen.ItislocatedonLevelTwomain building, just outside the Whispering Oaks neighbourhood.Thecostforthisservicemaybechargedto your monthly bill. Gift certificates are also available.

AppointmentsmaybemadedirectlyattheHairCareCentreorthroughthe nursing staff outside regular business hours.

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Other ServicesFoot CareRegular clinics are held for residents to receive foot care from a specialist in foot care (chiropodist). Please contact theTeamLeaderformoreinformation.

Dental CareDental clinics are held regularly for residents to receive dental care at the Health Centre rather than travelling out to a dentist’s office. ContacttheTeamLeaderforfurtherdetails.


Fire and SafetyResident safety is of paramount importance at St. Joseph’s Health Centre Guelph. We have a variety of codes that require staff response from missing resident to environmental spills. Staff are trained to respond quickly and appropriately in the case of codes such as a fire and, if necessary, to evacuate all occupants of the building.

We believe that knowing and understanding our fire plans will provide you with a sense of confidence and security in your new home.

NewDesignFeaturesHigher construction standards mean that new health care facilities are designed to aid staff in the quick identification and confinement of fires.Thisshouldalsoresultinareducedneedtoevacuateoccupantsinthe case of a fire emergency.

Some of the fire safety features in our building are outlined below:• Fire&SmokeBarriers: Thefiredoorsthatseparateeachareaor“zone”inthe

building will prevent fire from spreading beyond that point for approximatelyTWOHOURS.Smokedoorswilldelaythespreadof smoke for about 30 minutes (an important feature in terms of improved visibility and ventilation).

Fire and smoke doors will close automatically when the fire alarm is triggered.

• AutomaticSprinklerSystem: Thereareover2000sprinklerheadsinourfacility–atleastonein

every room. Sprinklers are activated by heat and can prevent or delay the spread of fire beyond the immediate area of the fire.

• EmergencyPowerandLighting: Intheeventofapowerfailure,anemergencysystemwillensure

lighting in certain areas (to improve visibility) as well as an electrical power source for essential medical equipment.

• AutomaticFireAnnouncementSystem: Whenever a sprinkler, smoke detector or manual “pull station”

is activated, the fire alarm will automatically begin to sound (continuous rings). Shortly thereafter, a computer-generated announcement is made indicating the location of the fire.

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• FireFighterElevator: Assoonasthefirealarmistriggered,allsixelevatorsinthebuildingwillautomaticallyreturntoLevelTwo,thedoorswillopen to let anyone inside to get off, and then the elevators will be “locked down” so that no one can use them.

However, elevators in each lobby (one in the main lobby and two in the new addition lobby) are designated as “Fire Fighter Elevator(s)”.Ifnecessary,firefighterscanuseaspecialdevicetore-activate this elevator (even when other electrical devices are not operational) in order to evacuate residents to another level.

• Ifthereissmokeinaresident’sroom,thecallbellsystemwillbetriggered and the light over the door will alternately flash red and amber to identify the exact location of the fire.

Fire PreventionInspiteofthespecialconstructionfeaturesnotedabove,preventionisalways the real key to fire safety.

Youcanhelptopreventafireinthefollowingways:• KnowandobeytheSt.Joseph’sHealthCentreGuelph’ssmoking

policy.

• Donotuseextensioncordsinyourroom.

• Haveallelectricalequipment(neworused)approvedforusebyour Environmental Services staff before plugging it in.

• Keepexitsandfiredoorsclearofobstruction.

• Ifyouobserveotherswhoarenotobeyingfiresafetyrules,informa staff member immediately.

HowtoRespondIfYouDiscoveraFireorHeartheFireAlarmIfyouoryourvisitordiscoverafire,donothesitatetocallforhelpand to activate the nearest manual pull station (located near any illuminatedred“EXIT”sign).Pullstations(orfireexitsigns)cantypically be found near the stairwells located at the end of each neighbourhood and next to the elevators on each level.


Once the alarm has sounded:• Donotpanic.• Thestaffwillbegintoclosewindowsanddoors.Staffwilldirect

you to where you should wait for further instructions.• Ifevacuationisnecessary,staffwillprovideassistance. LevelOneandTwoinbothbuildingshavedirectaccesstooutdoorspace.

Fire Fighter Elevators can be used to move occupants on Level ThreeandFourdowntoLevelOneandTwo.

Fire DrillsFire drills are scheduled regularly without prior notification, and all staff, visitors, patients and residents are expected to participate. Visitors may stay with the resident/patient during the alarm, or go to the nearest lounge so that corridors are clear for the fire department personnelandstaff.Yourcooperationduringfiredrillsisessentialtothesafetyofallresidentsandpatients.Youwillknowwhenitissafeto return to your normal activities when you hear an announcement of“AllClear”.SJHCGCodeRedFireplanisreviewedregularly.AnEmergency Plan is also in place and a “mock evacuation” will be conducted from time to time to ensure our emergency measures are adequate.

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Contacts

Directory of StaffPresident ..............................................................................Extension 4403

VP, Clinical Services ..............................................................Extension 4205

Senior Director, Clinical Services .........................................Extension 4235

AssistantDirectorsofLongTermCare .................. Extension4249&4268

Manager,RehabilitationandAmbulatoryServices ........... Extension 4375

Manager, Complex Continuing Care .................................. Extension 4256

Manager of Environmental Services ...................................Extension 4390

ManagerofFood&NutritionalServices ............................Extension 4254

ManagerofRehabTherapyServices ..................................Extension 4657

Coordinator of Volunteer Services .....................................Extension 4426

Coordinator Quality, Risk and Patient Safety ....................Extension 4380

RecreationTherapy .............................................................Extension 4395

Librarian ...............................................................................Extension 4689

Other:Waterloo Wellington Local Health Integration Network50 Sportsworld Crossing Road, East Building, Suite 220Kitchener,ONN2P0A4 .............................................................................. 1-866-306-5446

LongTermCareMinistry of Health and Long Term Care119 King Street West, 11th FloorHamilton,ONL8P4Y7 ................................................................................ (905) 546-8294Long-TermCareActionLine .............................................. 1-866-434-0144

GeneralProvincial Government General Information .................... 1-800-268-1153

Community Care Access Centre (CCAC)450SpeedvaleAvenueWestGuelph,ONN1H7G7 ................................................................................ (519) 823-2550


St. Joseph’s Community Outreach Program100 Westmount RoadGuelph,ONN1H5H8 .............................................................. (519) 824-6000 Ext. 4244

Evergreen Seniors Centre683 Woolwich St.Guelph,ONN1H3Y8 .................................................................................(519) 823-1291

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Yes!IwanttohelpSt.Joseph’sbethebestitcanbe. Here is my gift of:

$30 $65 $100 $500 $1,000 Other $ _______

Name: _____________________________________________

Address: ___________________________________________

City: ________________________ Postal Code: ___________

E-mail: ____________________________________________

We appreciate your support and we treat your personal information with respect. We do not rent, sell,ortradeourmailinglists.Theinformationyouprovide will be used to issue tax receipts, and to keep you informed of special events and other fundraising opportunities in support of St. Joseph’s HealthCareFoundation.Ifatanytimeyouwishto be removed from our list, please contact us at 519 767-3424 or by e-mail at [email protected].

I’veenclosedmychequeto: St. Joseph’s Health Care Foundation or

Please charge my Visa Master Card

Signature _____________________________________________

Card # ___________________________________Exp ____ /_____

AllgiftswillbereceiptedSt. Joseph’s Health Centre Foundation

100 Westmount RoadGuelph,ONN1H5H8

Phone: (519) 767-3424Fax: (519) 767-3445

Charitable number 89033 2372 RR0001

St. Joe’s makes life betterYou can help!

State-of-the-art equipmentYour gift to St. Joe’s helps purchase state-of-the-art equipment so we can continue to provide the highest quality care for your family, friends and community.

A better quality of lifeYour dollars help fund services that add so much to our residents’ quality of life – services not available in many facilities. Programs like Horticultural Therapy and Music Therapy not only bring a smile to residents’ faces and brighten their days, they also contribute to their health and well-being. Both programs exist because people like you cared enough to give.

Your gift countsGenerous people like you help provide the equipment and programs that make a big difference in the lives of our residents and patients and add enormously to the standard of care we can provide. Will you help too?


MA

PS

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MA

PS


MA

PS

Level 1 NorthCommunity Support Services

2-1200

2-1100

2-North

www.sjhcg.ca50

MA

PS

3-1200

3-1100

3-North

4-1200

4-1100

4-North


Community SupportersSt. Joseph’s Health Centre is extremely grateful to all the following advertisers for helping to make this booklet possible. Please note, an advertisement in this booklet does not imply an endorsement by St. Joseph’s Health Centre.

AccessCentreWaterloo Wellington Community CareAccessCentre .....................55

AccommodationsComfortInn ................................56Parkview Motel ...........................52

AIDSCommitteeAIDSCommitteeofGuelph .......56

CemeteryCatholic Cemeteries of the DioceseofHamilton,The ...........55

Companion CaregiverSeniors for Seniors ......................52

Denture ClinicGuelph Denture Clinic ................53

FootcareBioPed .........................................56

FootAppliancesBioPed .........................................56Bryan Billings Orthotics and Footwear .....................................56

Hearing ServicesStefflerHearingAidService .......53

Home Health CareBayshore Home Health ..............52

Home Support ServicesHLOServicesInc. .........................53

HospiceHospice Cares ..............................52

Hotels,Motels,Inns&SuitesParkview Motel ...........................52

NursingHomeEdenHouseCareFacilityInc. .....53

NursingServicesBayshore Home Health ..............52

Orthopaedic FootwearBryan Billings Orthotics and Footwear .....................................56

OrthoticsBryan Billings Orthotics and Footwear .....................................56

Personal CareBayshore Home Health ..............52

Personal Support ServicesHLOServicesInc. .........................53

PharmaciesShoppers Drug Mart...................54

Respite ServicesHLOServicesInc. .........................53

Retirement ResidenceEdenHouseCareFacilityInc. .....53

Seniors ServicesSeniors For Seniors .....................52

www.sjhcg.ca52

Assisting Individuals and FamiliesFacing a Life-Threatening Illness

One-to-One Palliative and Grief SupportDay Programs

Cancer/Caregiver Support GroupGrief Groups

Training & Educational WorkshopsLibrary and Speakers Bureau

All services are free of chargeCall us at 519-836-3921Or visit our Website at

www.hospicewellington.org

Provides short and long-term care from our junior senior companions

who help older seniors maintain their independent life at home. Our Canadian owned and operated

business specializes in:Live-in and Overnight support

Respite care • HomemakersPersonal Care • Companions

Drivers • Home cleaning Flexible schedules

Call for pricing and a menu of services

Bonded & Insured

Seniors for Seniorssm

519 836-3893WWW.SRS4SRS.ORG

FULLY RENOVATEDCONVENIENT LOCATION

COMPARE OUR RATES!COMMERCIAL, DAILY

& WEEKLY RATES

• 36 Units

• Colour/Cable TV

• Wireless Internet

• Direct Dial Phones (Free Local Calls)

• Individually Air Conditioned & Heated Units

• Fridges & Microwaves Available

FAX: 519-836-5765www.parkviewmotel.ca

721 WOOLWICH ST.(Between Woodlawn (#7) & Speedvale Ave.

In the Kitchener/Waterloo/Cambridge area, please call 519-749-8716In Guelph area please call 519-763-0333

www.bayshore.ca

• Nursing• Personal Care• Home Support• Companionship

• Funding Investigations• Free Assessments• Nurse Supervised Staff • 24 Hour/7 Day Service

Home care designed especially for you

Better care for a better life


EDEN HOUSE CARE FACILITY Inc.

"A Nice Place To LiveTM"NURSING HOME RETIREMENT HOME

Eden House has been licensed by the Ontario Ministry of Health and Long Term Care since 1968. Eden House is family owned and operated and is situated on spacious grounds. The convenient one storey building is strategically located in a rural setting between Eden Mills, Rockwood and Guelph.

Please call us for a tour8:30 a.m. - 5:30 p.m.

Tel.: 519-856-4622Fax: 519-856-1274RR 2, Guelph ON

Website: www.edenhousecarehome.caEmail: [email protected]

Accredited by:

Ontario Retirement Com-munities Association

Accreditation Canada Ontario Long TermCare Association

Member of

www.sjhcg.ca54

your partner in

living well

5 locations to serve you:375 Eramosa Rd.

Tel: 519-822-2480 • Fax: 519-822-7934Mon.-Sat. 8am - Midnight

104 Silvercreek Pkwy.Tel: 519-821-5080 • Fax: 519-821-1962

Mon.-Sat. 8am - MidnightSun. 9am - Midnight

615 Scottsdale Dr.Tel: 519-823-8000 • Fax: 519-823-8044

7 Days 8am - Midnight

435 Stone Road W.Tel: 519-821-7910 • Fax: 519-821-9634

Mon.-Sat 9:30am - 9pmSun. 11am - 5pmClosed Holidays

7 Clair Road W.Tel: 519-763-3431 • Fax: 519-763-2280

Mon.-Sat. 8am - MidnightSun. 8am - Midnight

www.shoppersdrugmart.ca

• Full service cosmetics with brand names such as Lancome, Clarins, and Biotherm

• Full food selection, including milk, bread, eggs and frozen food• Healthwatch pharmacist is available to offer advice on

variety of health topics• Confidential counselling, consultation and call backs to

ensure your medication is working properly• Diabetic services for patients with diabetes including

treatment advice, monitoring tools, and health information

Our HealthWATCH pharmacy team is available when you need them. They will meet your health care needs and provide you with exceptional service and convenience.

Ask for details about our FREE DELIVERY


The Waterloo Wellington Community Care Access Centre is one of 14 CCACs established by Ontario’s Ministry ofHealth and Long-Term Care. The services we offer are at no cost but do require an assessment for eligibility.

Do you need support to remain at home? Do you needtomove into a long-term care home?Were you recentlyreleased from hospital and need help at home? Doesyour child require health services at home or at school?

It can be confusing toknow which services areright for your needs.The Waterloo Wellington CCAC is here to help youconnect with community-based health and support services.When you contact us, our staff will seek to understandyour personal health situation and will work with you toarrange for services that are right for you.

To find out how we can help you,call us or visit our website:

Anywhere in Ontario, dial:310-CCAC (2222)

On the web: www.310CCAC.cawww.ww.ccac-ont.ca

WillowPub-Ad:Layout 1 6/10/10 3:04 PM Page 1

▪ CRYPTS/NICHES ▪ MONUMENT/MARKER LOTS ▪ PRE-PLANNING ▪ CONCRETE BURIALS LINERS ▪ MONUMENTS/MARKERS ▪ CREMATION SERVICES ▪ CARILLON SYSTEM

PLEASE CONTACT US TO REQUEST YOUR FREE FAMILY RECORDS GUIDE.

MARYMOUNT CATHOLIC STS. MARY & JOSEPH ST. JOSEPH ST. JOSEPH HISTORICAL ELORA ACTON GUELPH

5400 Highway #6, R.R. #5, Guelph, ON N1H 6J2

T: 519-836-8814 ▪ 1-800-661-5985 ▪ F: 1-519-836-9484

www.thecatholiccemeteries.ca

www.sjhcg.ca56

(519) 821-7310102WyndhamSt.NorthGuelph,ONN1H4E8

• Custom Foot Orthotics • Orthopaedic & Comfort Footwear

• Compression Hosiery and Lower Limb Bracing

Serving the Guelph area for over 25 years

www.bioped.comServices include education, support,

counselling, outreach and practical assistance.Clinical services onsite.

Anonymous testing.

Celebrating 20 years of service.

For more informationplease contact (519) 763-2255

89 Dawson Rd., Unit 115www.aidsguelph.org

Your CHOICE for COMFORTCOMPLIMENTARY COMFORT SUNSHINE BREAKFAST

• Coffee Maker, Hair Dryer, Iron and Ironing Board in ALL Guestrooms • FREE Parking and Local Phone Calls

• FREE Wireless Internet in ALL Guestrooms • Earn Aeroplan or Choice Privileges Points on Every Stay

Tel: 519-763-1900Fax: 519-763-8330

480 Silvercreek Parkway • Guelph, ON N1H 7R5 www.choicehotels.ca/cn267

854 Gordon St.519-821-7992

• Orthotics & Orthopaedic Appliances

• Footwear Modifications• Gait Analysis

Please remember that visitors are

not to visit at any time if they

feel ill in any way, with fever,

headache, sore throat, chills,

cough, muscle aches, etc.


Your Health Care Be Involved

www.oha.comFunding for this project was provided by the Ontario Ministry of Health and Long-Term Care

Be involved in your health care. Speak up if you have questions or concerns about your care.

Tell a member of your health care team about your past illnesses and your current health condition.

Bring all of your medicines with you when you go to the hospital or to a medical appointment.

Tell a member of your health care team if you have everhad an allergic or bad reaction to any medicine or food.

Make sure you know what to do when you go homefrom the hospital or from your medical appointment.

www.sjhcg.ca58


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2 0 1 2January February MarchSu Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa1 2 3 4 5 6 7 1 2 3 4 1 2 38 9 10 11 12 13 14 5 6 7 8 9 10 11 4 5 6 7 8 9 10

15 16 17 18 19 20 21 12 13 14 15 16 17 18 11 12 13 14 15 16 1722 23 24 25 26 27 28 19 20 21 22 23 24 25 18 19 20 21 22 23 2429 30 31 26 27 28 29 25 26 27 28 29 30 31

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October November DecemberSu Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa

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www.sjhcg.ca

St.Joseph’s Health Centre Guelph-Long Term Care-A Handbook of Information for Residents and...

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