Stib Driver Self Service V4[1]

SAP WORLD TOUR 09 meets 3rd SAPience.be TECHNOLOGY DAY

STIB Driver Self-ServiceUsing STIB kiosk integrated with SAP Portal, SAP HR and third party system

Benoit Tilmant (STIB Project Manager)Yüksel Kaya (Keneos / 4D Sr Consultant)Thierry Anckaert (Keneos / Quintisys Sr Consultant)

SAP Lounge, VilvoordeJune 3-4, 2009

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Agenda

Introducing STIB-MIVB Our business context The project approach Our partner : Keneos (4D/Quintisys) The solution in detail Conclusions and questions

STIB – MIVB : About us

STIB - Société des Transports Intercommunaux de Bxl

MIVB - Intercommunaal Vervoer te Brussel

• Serves the 19 communes of the Brussels Capital Region and outlying communes.

• Provides transport for over 1,100,000 inhabitants and thousands of commuters.

• Contract by objectives with Brussels region

• Quality of services, production in Kilometers,

• Financial objectives

• STIB network = 3 metro lines, 20 tram lines,

50 bus lines and 17 night bus lines.

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Agents• 2.600 drivers

• 1.400 Bus drivers• 900 Tram drivers • 300 Subway drivers

• 2.000 Workers • 1.500 Employee

STIB – MIVB : Key Figures

• Trips / year• 277,3 M trips

• Vehicules• 330 Trams• 614 Bus• 96 Subways

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IS Systems

SAP ERP : FI,CO,MM,SD,PM,RE,CRM,SRM,PI,BW

Non SAP applications : Sales application, Transit scheduling , Trafic&Network mngt, Driver daily operations, Vehicle & Garage mngt, Customer information, Dispatching, Alarms supervision tools, Mobile, GIS, Accident&Incident mngt, IT service desk,…)

STIB – MIVB : ITS

ITS Departments IS Department

Projects & Applications : 31 pers. Production & Support: 32 pers

IT Department : 61 pers. Electronics

• Vehicles • Workshops• Stations

Real Time systems

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STIB – MIVB : Top value services: Status 2009

Legend

Popularity

Added Value

Organigramme + AnnuaireOrganigramme + Annuaire

KPIKPI

Portail conducteurPortail conducteur

Agences commercialesAgences commerciales

CIT Info deskCIT Info desk

Gestion des plaintesGestion des plaintes

News corporate + dptNews corporate + dpt

Places vacantesPlaces vacantes

Gestion documentaireGestion documentaireGestion documentaireGestion documentaire

E-Procurement (achats)E-Procurement (achats)

ProductiveProductive

OngoingOngoingOrdres de servicesOrdres de services

Info lignes / ArrêtsInfo lignes / Arrêts

Gestion projets stratégiquesGestion projets stratégiques

Guide d’accueilGuide d’accueil

3 4 5

4

5

FormationsFormations

Gestion des emplacementsGestion des emplacements

Gestion AvariesGestion Avaries

Employee self-serviceEmployee self-service

Portail ouvrierPortail ouvrier

2010…2010…

SAP Netweaver: Intranet 2004

Internet 2007

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STIB – MIVB : Driver Daily usage

Services delivered on Intranet

Company information (Cyrber) :

Corporate By Direction

Main page

Today’s Duty print Network disturbance notification Driver Mailbox Pollution alerts Forms

Self Service

Driver Self Service

– Leave requests– Duty permutation– Proposal for working day-off– Reports – Documentation

Course registration

SRM (Go Shopping) KPI

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Agenda


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Project objectives

Management objectives

Centralize the administrative tasks in one single team and place

Need to simplify the administrative tasks of the

driver assistants Need to use electronic channels to communicate

Drivers advantages Close driver assistant free of administrative tasks Online registration / information Same rules / Chances for everyone Self-service Duty Exchange At Work and Home access

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Agenda


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Planning & workload

Workload : 250 d. consultancy / 60 d. IT / 40 d. key users

Phase Period

Kick-off, project preparation,Analysis workshops

17th of April 2008 end of june

Preparation phase and prototype presentation July & August

Gap analysis & extensions September & October

Validation & recycling November & December

Go Live & support January 2009

Extension for ‘bourse aux services’ Avril 2009

Roll out for subway 2010

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A few technical challenges !

Challenges

Specific business - Complex architecture and existing business rules

Transparent access via portal to backend SAP HR + Third party system (SADE)

Access to a specific messagerie system developed in the portal

Driver Population Trustworthy + WISIWIG + Quick Response Time

Big Bang for 1400 users

Application access via kiosk & home

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Agenda


To complete this challenge STIB needed a strong HR&technical partner : KENEOS (4D & Quintisys)

Keneos is a fast growing SAP consulting company which is becoming a major player on the Belux, French and Swiss market place.

Consisting of eight business entities, each one specialized in one specific SAP area, Keneos represents overall a turnover of 19 millions euros and a headcount of around 180 people.

As a pioneer organization, our on-going strategy is to help clients to achieve their business goals by implementing effective SAP solutions and delivering first class services.

We are both business and technology oriented, we are driven by excellence and innovation and we permanently align our strategy with both SAP’s roadmap and portfolio and customers needs.

To complete this challenge STIB needed a strong HR&technical partner : KENEOS (4D & Quintisys)

Keneos brings together the wide-ranging expertise of eight specialized consulting companies, united under a common strategy for maximizing competitiveness in today’s market.

Many points of view. One vision.

SAPEnvironment,

Health & Safety

SAPNetweaver

SAPHuman Capital Management

SAPPlant

Maintenance

SAPBusiness

Intelligence

SAPRisk

Management

SAPCustomer Relation

Management

SAP ServiceOriented

Architecture

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Agenda


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STIB – MIVB : Driver Portail – Main Page

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Leave Request

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Leave request management - Back-office

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Request for Duty Exchange

Request for Duty Exchange (Bourse aux services)

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Duty Exchange – Back-Office

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Request for Working Day-off

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Conclusion

Challenges Solutions

Specific business - Complex architecture and existing business rules

Deep functional analyse and numerous workshops with all business actors

Transparent access via portal to backend SAP HR + Third party system (SADE)

Use of XI & Web Services technologies

Access to a specific messagerie system developed in the portal

Use of Web services

Driver Population Trustworthy + User friendly + Quick Response Time

Use of SAP Portal BSP applications on STIB kiosks

Big Bang for 1400 users Important Validation tests

Application access via kiosk & home Use of HTTPS connexion for home access

Stib Driver Self Service V4[1]

Documents

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