Steps Services Can Take to Prepare Families for NDIS Plan

Mauren Flynn, National Respite23 July, 2014

The Project…Aim: 1. In a table, collate the steps services need to take, in what order and when,

and the resources that currently exist to help services prepare clients and families for an NDIS plan

2. Identify resource gaps and tailor resources for respite services

• Began the ‘Services Preparing Families’ project with a working party: Two trial site services (Barwon and Hunter) Two non-trial site services ARAFMI NSW Carers NSW

Findings: Steps Services Can Take Generally1. Understand the language of the NDIS:

Resources: NDIA website – Support Clusters and Pricing, Guidelines National Respite Resources

2. Check that your organisation ‘s policies and documentation are NDIS ready

Resources: NDIA Website – Service Agreement booklet and examples Trial site provider de-identified Service Agreement examples Trial site provider de-identified Client referral form

Findings: Steps Services Can Take With Client and Families

1. Keep an eye out for workshops and sessions that you can share in your organisation’s bulletin

Resources:Grouped nationally and by state

2. Create a new role within the organization for an NDIS Liaison Officer or similar who can assist families to prepare and understand supports.

Resources:Case studies in development

Steps Services Can Take With Clients and Families cont.

3. Arrange phone or face to face meetings with clients and families:

Resources:NDIA website – adult and children’s checklist, easy language version of the planning

processExamples of service provider booklets for face to face/phone meetings

4. Run workshops that explain the general principles of the NDIS to families and clients.

Resources:Example NDIS plan

Possible Resource Gaps

• CALD communities

• People with psychosocial disability and their carers

• State based resources outside of NSW and ACT

• Others?

Contact:

www.nationalrespiteaustralia.com.au

http://nationalrespiteaustralia.com.au/news/national-respite-services-preparing-families-project/

Contact:Maureen FlynnPolicy and Membership OfficerNational Respite(02) 9789 1349Maureen.flynn@nationalrespite.com.au

23 October 2014

NDIS resources for carers

Carers NSW

Consultation• Feedback from carers and service providers

• Resource consultation in Newcastle

• Surveys of Carers NSW staff and carer representatives

• Carers NSW 2014 Carer Survey

• Analysis of existing policies, information and resources

Information gaps• Plain language explanation of key terms and concepts

• Practical tips from other carers for preparing for the planning session

• Capacity building tools and resources for preparing for the planning session and self-managing supports

• Information about carers’ entitlements and self-advocacy principles

Carers NSW resources• Information and resources on Carers NSW website (

www.carersnsw.org.au → Advice for carers → NDIS)

• Planned fact sheet topics:• What is the NDIS? • Where do carers fit?• How can carers prepare?• NDIS checklist• Tips from carers• Carer stories• What if the person I care for is not eligible?• What if I have a problem?

Your ideas and feedback are welcome!

Sarah JuddPolicy & Development OfficerCarers NSWsarahj@carersnsw.org.au(02) 9280 4744

Feedback…

• Are there resources missing?

• What else would help?