Starting Up 12 April12
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Transcript of Starting Up 12 April12
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Starting Your Journeyto Excellence
Ben Park
12 A r 12
Thursday, April 19, 2012
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My Background
U.S. Air Force Academy Graduate 6 years of active duty and 21 years of service
in the Missouri Air National Guard (FighterPilot)
MBA from Washington University in St Louis 30 years of experience at McDonnell Douglas
and Boeing (Marketing, Engineering, ProgramManagement, Business Leadership)
Kansas Award for Excellence and BaldrigeAward Recipient
Baldrige Examiner
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Baldrige Organizational Model Refined Over 23 Years
Organizational Profile:Environment, Relationships, and
Challenges
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A journey of a thousand
miles begins with asingle step.
Lao-tzuChinese philosopher
(604 BC - 531 BC)
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Were TalkingAbout Change Here
The Leader is responsible for changingthe organization.
The team supports the change becausethey are involved in the change.
The team needs to embrace the changefor it to be successfully implemented.
Change is so difcult that it often takesa catastrophe to start it.
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So Where Do We Start?
1. Mission Statement2. Key Stakeholders
3. Stakeholders Requirements
4. Organizational Goals5. Organizational Strategies
6. Systems and Processes
7. Balanced Scorecard
8. Strategic Planning Process
9. Communication Plan
10.Write an Application
Self-Assessment
Surveys
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Self-Assessment Surveys
Provide information on how you are doingrelative to implementing a balancedchange to your organization
Should be taken by your organizationonce or twice a year to measure change
Will help to prioritize the things that needfixing
Baldrige provides a great survey withbenchmark data to help with this:
http://www.nist.gov/baldrige/enter/self.cfm
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1 Mission Statement
Vision Desired future state Six words or less
Mission What you do and how you do it What makes you unique
Values
Shared beliefs Define your culture Foster loyalty
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Key Stakeholders
Groups that are most aected by yourorganizations actions and success
Ask yourself who would be impacted ifyour organization went away
Typically include: Customers (patients, students/parents)
Employees/Volunteers
Shareholders
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Key StakeholderRequirements
Segment your stakeholders
Define what it takes to satisfy them byasking them
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Organizational Goals
Should be definable, measurable, andachievable
Should be focused on meeting theneeds of your key stakeholders
Goals are supported by many lowerlevel objectives and action plans that
roll-up to achieve the top levelorganizational goals
Typically 5 to 7 goals
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Organizational Strategies
Closely related to values
Guide decision making when policiesare not perfectly clear Safety is our first priority
We will promote from within
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Systems and Processes
Systems processes that worktogether to accomplish your mission
Processes the steps you take to
create a product or provide a service Identify your key processes the ones
that are most important to delivering
your products and/or services Once identified, focus on improving
these processes
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Balanced Scorecard
All of your important results on asingle page
A list of key stakeholders, their keyrequirements and how you are doing inmeeting those requirements
Can also be a list of key requirements
that you must meet to achieve yourmission, and how you are doing in
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Strategic Planning Process
What steps you go through to createand implement your strategic plan
How often do you accomplish strategicplanning
Lots of people create strategic plans,the challenge is in implementing the
plan
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Communication Plan
Keeps stakeholders engaged
Assures that everyone is workingtogether in the same direction
Is a two-way street the plan shouldpass on information and receivefeedback
Helps to engage everyone in ever-increasing value for key stakeholders
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Write an Application
APEX has three levels of Applications: Start-up Level (20 questions, 10 pages) Achievement Level (90 questions, 25 pages) Excellence Level (181 questions, 50 pages) Organizational Profile required with each
application (33 questions, 5 pages)
You write the Application andOrganizational Profile
We form a team to evaluate it and give youfeedback (Strengths and Opportunities forImprovement)
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APEX Provides Other Services
Consulting services for all aspects ofthe Performance Improvement Journey
Annual awards conference
Examiner Training
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A journey of a thousand
miles begins with asingle step.
Thursday, April 19, 2012