Standard IT Web Based Training from Description of the … Manual Office... · 2014-07-08 · Page...

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Standard IT

Web Based Training

from

Description of the fundamental functions

and technical components for independent

study courses for Office 2013

From Release 10.0

2013

Description for Office 2010 Rel. 9 / 2013

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Table of Contents

I. Description of the Independent Study Programs and Features ....... 4 1. Fundamental functions of the WBT ............................................................. 4 1.1. The home page ...................................................................................................... 4 1.1.1. The browser check ................................................................................................ 5 1.1.2. The imprint ............................................................................................................. 5 1.1.3. Login ........................................................................................................................ 5 1.1.4. Logout/quit ............................................................................................................. 5 2. The course structure page ............................................................................. 6 2.1. The context-sensitive Help .................................................................................. 6 2.2. The course structure ............................................................................................ 7 2.3. Functions of the course structure page ............................................................. 8 2.3.1. Setting Favorites ................................................................................................... 8 2.3.2. Statistics function ................................................................................................. 8 2.3.3. Learning objectives ............................................................................................... 9 2.4. The tabs .................................................................................................................. 9 2.4.1. Individual learning path – learning requirements evaluation ....................... 9 2.4.2. The Favorites ......................................................................................................... 9 2.4.3. The Learning recommendation ......................................................................... 10 2.4.4. The Index ............................................................................................................. 10 2.4.5. The FAQ ................................................................................................................ 11 3. The lesson .......................................................................................................... 12 3.1. Start of the lesson .............................................................................................. 12 3.2. Interaction in a simulation ................................................................................ 13 3.3. Tips in lessons ..................................................................................................... 14 3.4. Test at the end of a lesson ................................................................................ 15 3.5. Summary of the lesson ...................................................................................... 16 3.6. Navigation in a lesson ........................................................................................ 16 4. The tests ............................................................................................................. 18 4.1. Working on the test ............................................................................................ 19 4.2. Navigating in the test ......................................................................................... 19 4.2.1. Help ....................................................................................................................... 19 4.2.2. Navigating back and forth ................................................................................. 19 4.2.3. Check Answer ...................................................................................................... 20 4.2.4. Show Correct Answer ......................................................................................... 20 4.2.5. Show Your Answer .............................................................................................. 20 4.2.6. Test Result ........................................................................................................... 20 4.2.7. Overview of all questions ................................................................................... 21 4.2.8. The certificate ...................................................................................................... 21 4.3. Learning path recommendation ........................................................................ 22 5. Fundamental functions of the ribbon integration ................................ 23 5.1. The upgrading assistant ..................................................................................... 23 5.2. The FAQ ................................................................................................................ 24 5.3. The search ............................................................................................................ 25 5.4. Access to the computer-based training ........................................................... 25 II. Description of the Technical Components .............................................. 26 1. Scorm variants and delivery forms ........................................................... 26 1.1. Integration with Moodle ..................................................................................... 27


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2. System requirements ..................................................................................... 28 2.1. System requirements for client ........................................................................ 28 2.2. System requirements for server ....................................................................... 28 2.3. Browser settings .................................................................................................. 29 2.3.1. Mozilla Firefox ...................................................................................................... 29 2.3.2. Internet Explorer ................................................................................................. 31 3. Installation ........................................................................................................ 36 3.1. Installation options ............................................................................................. 36 3.2. Size of data packets ........................................................................................... 36 3.3. To be clarified before provision ........................................................................ 37 3.4. Overview of supported systems ....................................................................... 37 3.5. Installing a service pack .................................................................................... 38 4. Customer-specific customisations ............................................................ 39 4.1. Customer-specific customisations on the course distributor side............... 39 4.2. Customer-specific customisations for the ribbon integration ...................... 39 4.2.1. Renaming the Learning ribbon ......................................................................... 40 4.2.2. Customising the icons ........................................................................................ 40 4.2.3. Customising the additional button ................................................................... 40 III. Support Guidelines ......................................................................................... 42 5. Contact with Know How Support ............................................................... 42 5.1. FAQ – Frequently asked questions and their answers .................................. 42 5.1.1. General ................................................................................................................. 42 5.1.2. Ribbon ................................................................................................................... 43


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I. Description of the Independent Study Programs and Features

1. Fundamental functions of the WBT

1.1. The home page

Figure 1: Home page

The user logs in on the home and welcome page. Clicking the 'Login' button takes the learner into the course structure. The following functions are provided on the login page:

Starting the browser check

Calling up the imprint

Closing the page

Starting the WBT

Browser check

Imprint

Close


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1.1.1. The browser check

The browser check serves to test whether the WBT can run on the computer being used. If there are problems when starting the WBT, the browser check provides valuable information on the possible source of the error.

Figure 2: Result page of the browser check

1.1.2. The imprint

The imprint provides information on the copyright and version number.

1.1.3. Login

The Login button takes the user to the course structure and thus to the training topics.

1.1.4. Logout/quit

The user uses the Logout link to exit the computer-based training. Clicking Quit on the home page and in the browser check closes the computer-based training.


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2. The course structure page

2.1. The context-sensitive Help

Clicking the question mark icon allows the user to open the Help directly and to see an explanation on how to operate the WBT.

Moving the mouse over the blue question mark icons displays text boxes that explain the

respective objects.

You can disable the Help by clicking the main question mark icon, which is lit up.

Figure 3: Help


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2.2. The course structure

Figure 3: Course structure view

This page shows the course structure of the web-based training. The content is structured just like in an explorer and divided into courses, chapters and lessons. The content is orientated on the ECDL and thus Syllabus 5. It starts with the chapter overview. The training topics are then taught in the individual lessons. At the end you will find a practice lesson. Here, the user can consolidate the knowledge acquired in the previous chapter using an entirely interactive simulation. Each course starts with the learning requirements evaluation, which checks how much the learner already knows.1 Each chapter ends with a chapter test and the course ends with a final test. The processing status is displayed to the right of the learning objects. Empty boxes indicate that you have not yet started, half-filled ones that you have started and completely filled ones that you have completed a learning object/chapter/course. Once the final step is completed, the lessons are marked as "Edited". The bottom right-hand section shows an overview of the icons. All relevant icons of the course structure are explained here.

1 There is no learning requirements evaluation in the computer-based training for those upgrading.

Course level

Chapter level

Lesson level


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Figure 4: Icon overview

2.3. Functions of the course structure page

2.3.1. Setting Favorites

The button with the star can be used to activate or deactivate the Favorites mode. If the Favorites mode is enabled (star icon is shown in yellow) the learning object is added to the Favorites list as a bookmark. All bookmarks are displayed in the Favorites tab and can be opened directly by clicking the name of the lesson. Clicking the star button disables the bookmark and removes it from the list.

Figure 5: Favorites

2.3.2. Statistics function

When the statistics icon is enabled, the information on the element currently selected is displayed in the information area pane on the right. The user sees the learning time, the number of learning objects and the current status of editing.

Figure 6: Enabled statistics window


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2.3.3. Learning objectives

By enabling the learning objective icon, the learning objectives of the selected element are displayed in the information area on the right. Here you can see which topics will be addressed in the learning object.

Figure 7: Enabled learning objective

2.4. The tabs

2.4.1. Individual learning path – learning requirements evaluation2

Advanced users do not necessarily need to work through the entire computer-based training. But which topics do the users need? Where can they learn something new and how can they master their daily tasks more quickly and easily? The 'learning requirements evaluation' can help you to answer these questions. Following an entry test, the content of an entire course ('General View') is reduced to the parts in which the test was answered incorrectly. These sections are automatically used to generate an 'individual learning path', which is shown in the tab of the same name. If a chapter test in the individual learning path is passed with 80% or more, the learning path can be adapted so that the 'passed' chapter in the chapter test is removed from the learning path. The chapter can still be retrieved from the 'General View'.

Figure 8.Comparison: Individual Learning Path and General View.

2.4.2. The Favorites

Figure 9: Course structure view with Favorites

All the favourites or bookmarks set by the user appear in a clear overview in this tab. All favourites can be deleted using the button at the top (star with minus sign). The Favorites page then appears blank.

2 Not in computer-based training for those switching over


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2.4.3. The Learning recommendation

All flags, i.e. the learning recommendation created by the chapter test, are visible in the 'Learning recommendation' tab. These lessons can be opened directly from the 'Learning recommendation' tab with a simple click. This offers an option to close gaps in knowledge immediately.

Figure 10: Learning recommendation view

2.4.4. The Index

This alphabetical list offers the learner the opportunity to search for specific content using index terms.

Figure 11: Index results window

The overview then shows the search results that can be accessed directly from there.


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2.4.5. The FAQ

The FAQs are another learning medium. They use instruction texts and animated films to provide short answers to frequently asked questions on typical Office problems. This option was developed specifically for the task of offering fast and effective learning aids for IT-skilled, experienced users. These learning units are not interactive and should be seen as a purely informational medium.

Figure 12: FAQ tab


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3. The lesson

Figure 13: Start of a lesson

3.1. Start of the lesson

After starting the lesson with a simple click, it opens in a new window. The first step of each lesson is to show the learning objective and time. Once this page has been completely loaded, the yellow text box appears, asking the user to switch to the next page, taking him to the simulation.

Simulations contain interaction every 3-4 steps on average. These interactions increase the user's concentration, thus helping them to absorb knowledge. The lesson is divided into individual steps. Using the two arrow keys on the right of the navigation bar allows the user to jump back and forth between the steps. Steps that require interaction cannot be skipped. The only way to access the next step is to complete the interaction.


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Figure 14: Simulation

3.2. Interaction in a simulation

When the audio support is activated, two speakers appear. The male speaker presents and explains, while the female speaker prompts interaction from the user. You can also recognize the interaction by the mouse symbol

Figure 15: Film/demo step and interaction step

When an action is prompted, the lesson stops at that point and does not move on to the next step until the interaction has been completed correctly. The interactions have a two-level feedback process. If the interaction is completed incorrectly twice, a general note appears prompting the user to try again. If it is incorrect again, the user sees specific instructions for the action so that he can complete the interaction correctly.

Figure 16: Multi-level feedback


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3.3. Tips in lessons

In some places in a lesson, a blue Tip box is shown at the end of a step. This box displays more detailed information on exactly the topic that has just been explained. This consolidation (second level of learning) is voluntary. If the user does not want to see the tip, he can simply switch to the next step using the 'Next step' button.

Figure 17: Tip in a lesson


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3.4. Test at the end of a lesson

On the penultimate page of a lesson, a test question appears to check the knowledge just gained. However, this is voluntary, so it is not added to any test score and can be skipped.

Figure 18: Test question at the end of a lesson


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3.5. Summary of the lesson

At the end of a lesson, the content is summarised once again. This closes the didactic brackets

around the learning objectives on the first page.

3.6. Navigation in a lesson

The user navigates through the lesson using a single-line control bar that is intuitive to operate.

Figure 20: Navigation buttons in the player

Help on the navigation can be called up via the question mark button . All buttons of the player are explained here.

Figure 19: Summary of the lesson


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Figure 21: Help dialogue in the player

The documentation for the relevant lesson can be found as a PDF file behind the

Documentation button . This function provides accessible operation and supports different types of learners who like to print out learning materials. The learning materials also provide a summary of the content of the lesson. The PDF can be read out loud using Acrobat Reader 8 or higher versions, or with other suitable reading software in combination with the voice output system installed.

You can jump to outline points of the lesson via the Sitemap button . The page display shows which step within the lesson the user currently is at.


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4. The tests

There are two types of test at the course level: chapter tests and final tests. These are deliberately not described as tests to be taken before or after the training, as the user can take the tests at any time/during any phase and use them to guide him to learning recommendations at a chapter or course level.

Figure 22: Chapter and final test

The questions are compiled randomly at the start of each test. To make the test more demanding and manipulation more difficult, not only the questions but also the order and the potential answers or terms are mixed up each time. Each WBT has two to three times as many test questions as lessons. This means that a basic WBT with 90 lessons will have a question pool of approx. 180-270 test questions. The tests have 7 different types of questions:

Single choice

Puzzle pieces

Allocation

Clicking the image

Order

Multiple choice

Cloze text

The chapter test is always at the end of the chapter and has as many questions as there are lessons. They reflect only the training topics in that chapter. The final test at the end of a course contains 30 questions and refers to topics from the entire course. If required, the total score can be verified with a final certificate.


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4.1. Working on the test

Figure 23: Allocation – test question

4.2. Navigating in the test

4.2.1. Help

The context-sensitive Help can be called up using the question mark. It explains the navigation and behaviour of the test.

4.2.2. Navigating back and forth

You can navigate within the test questions using the arrow keys. Using the string of beads, the user can see the number of test questions and display the test question he wants by clicking it.

The colour of the beads shows the current editing status and assessment of the test questions.

Blue = current test question


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Grey = test question not yet worked on

Check mark = test question completed correctly

minus = test question completed incorrectly

4.2.3. Check Answer

This button assesses the test question shown in its current editing status and gives the user a result.

4.2.4. Show Correct Answer

In this mode, the correct sample solution for the current test question is shown.

4.2.5. Show Your Answer

When the sample solution is shown, the icon on the button changes. The user can use it to switch back to his own answer to the current test question.

4.2.6. Test Result

This button shows the current test result of a test sequence.

4.2.6.1. Show Test Result

Pressing the "Show Test Result" button ends the test. The user is informed if there are any questions left unanswered.


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Ending the test first takes the user to the test overview, where he has another chance to compare his answers to the test questions with the correct answers.

Figure 24: Show Test Result

By default, the test is considered passed if a score of 80% is achieved. However, this value can be changed beforehand in the settings.

4.2.7. Overview of all questions

This shows all questions in a test sequence, allowing the user to call up individual test questions. The questions do not all need to be answered in one go. If the learner is unsure, he can answer part of a question and return to it later. He also has the option of correcting a question he has already answered later. The system only considers the question worked upon once the "Check Answer" button has been pressed. The screen that follows shows the user whether or not he has answered the question correctly. If the question was answered incorrectly, the user can choose to view the correct answer.

4.2.8. The certificate

The user is given the option of printing off a certificate.


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4.3. Learning path recommendation

If the users answer test questions incorrectly, they also receive "learning recommendations" for the relevant lessons. These lessons can then be opened directly from the 'Learning recommendations' tab with a simple click. This offers an option to close gaps in knowledge immediately. When the chapter test is closed, the system asks the user whether he would like to see a learning recommendation.

Figure 25: Setting flags – learning path recommendation

The learning recommendation is shown on the homepage in the form of red flags. Figure 26: Red flags – learning recommendation


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5. Fundamental functions of the ribbon integration

The ribbon integration (RI) offers the option of accessing the training topics directly from the application. Using an add-in, the desired start buttons are integrated into a new ribbon in the application. The links in the RI are orientated on the training topics purchased. By default, the RI contains the transition help, the FAQs and the e-learning search. It is also possible to access the computer-based training for people switching to new versions and the computer-based training for the application. Links to customer-specific content, such as internal documents in various directories, can also be installed (see: II. 4.2)

Figure 27 Default ribbon integration

5.1. The upgrading assistant

Figure 28: The upgrading assistant

The upgrading assistant acts as a command finder. When the user clicks menu commands and default buttons on a simulated interface of the old system (e.g. Excel 2003), short animations show him the way to and position of this command on the new interface (Excel 2010). The upgrading assistant can be opened directly from the new target application via a button in the quick start toolbar or ribbon, or a link can be set up on the desktop.


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5.2. The FAQ

The FAQs are part of the computer-based training. Each computer-based training has approx. 15 FAQs. The FAQs can also be separated and integrated directly into the application for retrieval.

Figure 29: Screenshot: Excel 2010 with add-in and FAQ

The FAQ open in a new browser window.

Figure 30: The FAQ view

The individual FAQ objects can also be found via the integrated e-learning search if they are indexed accordingly. The idea of the FAQ provides a great opportunity to store the answers to questions that really are frequently asked just where they are needed: in the application. We recommend requesting feedback from the user helpdesk to find out the FAQ specific to your company. If required, we offer the option of ordering a package of services that includes the production of a specific number of FAQ within a short, defined time frame.


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5.3. The search

Clicking "E-Learning Search" opens a window in which you can search for training topics. The search includes the content of the computer-based training. Learning objects found can be opened immediately with a click. The same applies for other file formats such as PDF etc. Here, there is also the option of adding individual objects to the object pool by indexing them accordingly.

Figure 31: Screenshot: Excel 2010 with add-in and open e-learning search.

5.4. Access to the computer-based training

The relevant computer-based training can also be accessed via RI. When the button is clicked, the computer-based training opens in the browser window.

Figure 32 Accessing the training topics via ribbon integration

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II. Description of the Technical Components

1. Scorm variants and delivery forms

SCORM stands for 'shareable courseware reference model' and is a recommendation for the standardisation of learning objects. It is intended to allow web-based training topics to be integrated into various learning management systems. For example, SCORM makes it possible to use web-based training on MS Office on learning platforms such as Moodle and ILIAS. Because the various learning platforms vary in terms of function, setup and structure, computer-based training is provided in different SCORM manifests (versions or formats). Know How's computer-based training supports SCORM 1.2. There are two different manifests in two different versions. SingleSCO When content is provided as a SingleSCO, it appears from the outside as a single element. In most cases, this element has an internal structure (usually in the form of a tree) that allows various learning paths. The internal structures are not visible when SingleSCO content is integrated into an LMS. For the LMS, the computer-based training presents itself like a black box from which it only receives information about overall results (time, progress, status,...). Internal progress data can be stored in the LMS (in coded form), but the LMS cannot evaluate it. MultipleSCO MultpleSCO contents always have multiple elements, which are named and addressed via the manifest file. The manifest file is parsed during the import and its structure mapped in the LMS used. The LMS is therefore familiar with all content and its structure after the import. The LMS therefore concerns itself with the tree view and knows all the available status information about each element. Content closes the window: If a learning platform opens the lesson in a new window, this needs to be closed again after completion. If this does not happen automatically, you need to choose this version of the manifest. Content does not close the window: This version should be selected if the learning platform closes the window automatically after the end of the lesson or the training topics next to the chapter tree are opened. This distinction is important because some learning platforms open the content in a frame of the LMS frameset instead of in a separate window. This would mean that the entire LMS would be closed when the content tried to close its 'window' (in this case just a frame). This content can only call up an LMSFinish() and not close the window. There are also learning platforms that open a window and want to close it again independently. In this case, too, the content should not or cannot close a window, but merely call up an LMSFinish(). All common LMS can play back both SingleSCO and MultipleSCO content. SingleSCO content is merely a specialisation of the MultipleSCO variant, with only one content item.


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SingleSCO variants are usually wanted when the target LMS does not offer a 'nice tree view' or when a frameset would limit the space for the content so much that a new window would have to be opened for the lessons. A MultipleSCO variant is recommended if all learning progress including multiple test results is to be evaluated in the LMS.

1.1. Integration with Moodle

At the moment, most LMS manufacturers support and use the "Close Window" delivery form. A famous exception is Moodle; "Do not close window" must be used in this LMS. Moodle has made a significant change to the import behaviour with the Moodle 2 version. Each file in the computer-based training is loaded, referenced and stored separately. This new import behaviour makes it impossible to import Know How content into Moodle. However, there is a workaround that runs under the following constellation:

Windows Server 2008 / 2008 R2

IIS 7

Microsoft SQL Server 2008 / SQL 2012

Activate External Package Type The external package type must be activated in Moodle 2 under Website Administration -> Plug-ins -> Activities -> Learning Package. Check the box next to "Activate External Package Type". Restart the server to make sure that the settings are applied. Create Folder in inetpub Directory Under the following path, a folder needs to be created in which the unpacked computer-based training can be stored. c:\inetpub\wwwroot\*Ordnername*\*DE_Word2010_basic* Example: c:\inetpub\wwwroot\knowhow\DE-word-2010-basic Integrate Computer-Based Training When a new course is created, you must switch to "External Learning Package List" under Type. The server path then needs to be entered:

http://*Servername*/*Ordnername*/DE-word-2010-basic/imsmanifest.xml

1. Adapting the php.ini You may also need to adapt the php.ini so that the content can be integrated:

php.ini

upload_max_filesize = 500M

memory_limit = 1024M (previously 128M)

max_execution_time = 3600 (previously 1200)

max_input_time=3600 (previously 1200)


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2. System requirements

2.1. System requirements for client

The requirements apply for the WBT on the client side. This affects the online and offline versions. Microsoft Windows

Microsoft Windows XP / Vista / 7/ 8

Internet Explorer 7/ 8 / 9*/10*

The option "Execute ActiveX controls that are safe for scripting" must be enabled in the

security settings.

Firefox 10 to 19

Linux

Linux on X86 / I386 basis

Firefox 3.5 to 8

General browser and system environment

JavaScript and cookies activated

CPU at least 1.5 GHz

At least 1 GB RAM

High colour graphics card with resolution 1024 * 768

If applicable, sound card and speakers or headphones

Internet Explorer: Windows Media Player plug-in or ActiveX Control from version 7.1

Firefox: Windows Media Player plug-in for Firefox

For approx. 100 parallel retrievals, the network connection should be 100 Mbit. * Attention! From the IE version 8 and above, IE is switched to "IE7 compatibility mode" to ensure proper representation of the content.

2.2. System requirements for server

System requirements for server without LMS

Microsoft IIS 5 / IIS 6 / IIS 7

or Apache 1 / Apache 2

or other web servers on request

Space required: approx. 500 MB per product

System requirements for server with LMS (based on "CourseManager")

Windows 2000 Server / Windows 2003 Server / Windows 2008 Server / Unix / Linux

Application server

Sun Java SDK 1.4.x with Tomcat 5.0.x

or Sun Java SDK 1.5.x with Tomcat 5.5.x

or other applications server with Java Servlet support on request


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Databases

Microsoft SQL Server 2000, 2005 or 2008

or MySQL 4.1.x

or Oracle 9i

or other databases on request

Driver may be necessary depending on combination

For approx. 100 parallel retrievals, the network connection should be 200 Mbit.

2.3. Browser settings

You may need to make various settings in your browser in order to use the Know How! computer-based training. You will find the descriptions for various browser versions below:

2.3.1. Mozilla Firefox

The Internet Options in Mozilla Firefoxmust be set as follows to allow you to use the Know How! AG computer-based training. Security settings You can find the security settings under Firefox Options Options:

Figure 33: Security settings in Mozilla Firefox

In the menu bar in your browser, select Firefox and then Options and Options again. A window entitled Options will appear in front of your browser. Allow Pop-ups Select Content from the list.


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Figure 34: Pop-up Blocker settings in Mozilla Firefox

If the Block pop-up windows box is ticked in your browser, remove the tick by clicking it. Confirm your entry by clicking the OK button. You can now use all the Know How! computer-based training in your Mozilla Firefox 4.


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2.3.2. Internet Explorer

The following settings need to be made if you want to use the computer-based training with Internet Explorer 9: Security settings You can find the security settings via the Extras icon Internet options:

Figure 35: Security settings in Internet Explorer

In the menu bar of your browser, select the Extras icon and then Internet options.

A window entitled Internet options will appear in front of your browser.


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Add website to trusted sites Please note: If you have opened a website from your local computer (e.g. C:// or My Documents), the entire Trusted sites step is unnecessary.

Figure 36: Adding website to trusted sites

Now select the Security tab. You can now use Trusted sites to define the Know How! computer-based training as a trusted site. This is necessary to stop Internet Explorer from blocking the site. The Sites button will now take you to the Trusted sites window. The current site is already listed here under Add this website to the zone; in the example this is the website http://webserver.knowhow.de.


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Figure 37: Adding trusted sites in Internet Explorer

Now use the Add button to add the website to the trusted sites. The site can now be seen in the bottom box.

Please note: If the site you want to add to the trusted sites is an https site, you need to select the Require server verification (https:) for all sites in this zone box. However, if it is not an https site, you must not select this box, as this would cause an error. Confirm the action by clicking the Close button. Privacy and pop-up blocker Now select the Privacy tab. You can use the slider on the left to adjust your privacy level for Internet Explorer. The privacy level should be Medium.

Figure 39:Adding trusted sites in Internet Explorer


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Figure 38: Privacy and pop-up blocker in Internet Explorer

You need to disable the pop-up blocker in order to use the Know How AG! WBTs. To do this, you need to remove the tick from the Turn on Pop-up Blocker box. Now select the Advanced tab.

Figure 39: Pop-up blocker in Internet Explorer


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The two boxes marked with the red arrows need to be ticked. That is, Allow active content to run in files on My Computer* and Allow active content from CDs to run on My Computer*. To save and confirm the settings, click first the Apply button and then on OK. The last step is to close Internet Explorer.

Figure 43: Allow active content


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3. Installation

3.1. Installation options

There are two options for installing the software for the ribbon and the computer-based training.

1. Setups are executed for each user – the content is stored locally on the client. This setup may include graphical user guidance or be 'silent'.

2. Software distribution means that administrators compile appropriate packets.

In order to ensure that the process runs smoothly, a member of Know How!'s technical staff should be consulted in advance so that any necessary adjustments to the configuration can be discussed.

3.2. Size of data packets

The size of the data packets can be calculated using the list below.

Courseware to Windows 8 and Office 2013 Größe ca.

Ugrading to windows 8 and office 2013 550 MB

Windows 8 120 MB

Outlook 2013 130 MB

Word 2013 Basic 440 MB

Word 2013 Advanced 370 MB

Excel 2013 Basic 380 MB

Excel 2013 Advanced 370 MB

PowerPoint 2013 330 MB

Access 2013 320 MB

Upgrading assistant (Office 2003 => 2013)

Upgrading assistant Word 2003 => 2013 7 MB

Upgrading assistant Excel 2003 => 2013 6 MB

Upgrading assistant PowerPoint 2003 => 2013 6 MB

Upgrading assistant Outlook 2003 => 2013 17 MB

FAQs, extracted from the trainings

FAQs form the upgrading course 34 MB

FAQs from Word 2013 Basic and Advanced 36 MB

FAQs from Excel 2013 Basic and Advanced 36 MB

FAQs from PowerPoint 2013 23 MB

FAQs from zu Outlook2013 25 MB

FAQs from Access 2013 17 MB

E-leraning search 1 MB


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3.3. To be clarified before provision

Know How! AG requires answers to the following questions before providing the software:

1) Which version is required? a. Setup

i. Content on the client ii. Content on the server – i.e. adapted setup

b. Software distribution

2) Which clients are used? a. Which operating system? b. Which Office version (32 bit and/or 64 bit)? c. Terminal server?

3.4. Overview of supported systems

The following systems are supported for setups:

Full support for: o Windows XP - 32-Bit Version

o Windows 7 - 32-Bit Version


o Windows 8 – 32-Bit Version


Limited support, problems possible: o Office 2010 als 64-Bit Version

o Office 2013 als 64-Bit Version

No support for:

o Windows XP – 64 bit version

For software distribution:

Full client support for: o Windows XP - 32-Bit Version





o Terminalserver


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Full support for content storage locations:

o Web server (supported only in the case of access from client, not when files are

stored on the server)

o Local client

Limited support, problems possible:



o Citrix

3.5. Installing a service pack

o When the service pack is updated, the update process deactivates the add-ins, the

update is carried out and the add-ins are then reactivated.

o The Know How! ribbon is not automatically reactivated.

o The procedure for installing a service pack is therefore as follows:

1) Deinstalling the individual ribbon

2) Running the updates

3) Installing the individual ribbon


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4. Customer-specific customisations

4.1. Customer-specific customisations on the course distributor side

The company logo or an alternative graphic can be integrated in addition to the Know How! logo on the course distributor side. The following requirements apply for the graphics: Customer logo: max 250 x 50 px - *.png with transparent background Illustration (header_img.png): max 430 x 78 px - *.png with colour flow to left

4.2. Customer-specific customisations for the ribbon integration

A range of buttons is available for integrating the ribbon into the individual Office applications

Word Excel PowerPoint Outlook

Upgrading assistant

Upgrading assistant

Upgrading assistant

Upgrading assistant

Those switching over





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It is not possible to integrate the missing

buttons into PowerPoint and Outlook The name of the ribbon, the icons in the buttons and the additional buttons can all be customised.

4.2.1. Renaming the Learning ribbon

In the default version, the button in the Office ribbon is always called "Learning". As of the new release of the ribbon in late 2012, it is now possible to customise the name as you wish. To do this, go to: "C:\Program Files (x86)\Know How! AG\data\Language" and edit the language.xml The file's very simple structure allows you to see the pattern at a glance, so that you can make changes on your own. To rename the ribbon, proceed as follows:

The entry for the ribbon in English.

<language id="en" tabTitle="Learning">English</language>

change the tab title to the new name here.

<language id="en" tabTitle="Alternative title">English</language>

4.2.2. Customising the icons

All icons in the ribbon can be customised individually. To change an icon, use the appropriate button under "C:\Program Files (x86)\Know How! AG\data". The icons must always be the same size, 48x48 pixel. If you want to change the icon for the upgrading assistant, use the following folder: "C:\Program Files (x86)\Know How! AG\data\UH_MSO\data" Now select the Office product you want and change the logo. It is essential that the new icon has exactly the same name, otherwise it will not be used.

4.2.3. Customising the additional button

To customise the additional button personally for your company, proceed as follows:

FAQ FAQ FAQ FAQ

E-learning search

E-learning search

E-learning Search

E-learning search

Basic Basic Basic Basic

Advanced Advanced

Additional button

Additional button

Additional button

Additional button


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You can customise the button under "C:\ProgramData\Know How! AG\Intranet" in the "Config.xml". In the second line, you can define whether you want the button to access a web server or a file server. You can also enter the destination address. ServerType = Here you can enter Webservice for the web server or filesystem for local/file server. <config selectedLanguage="en" ServerType="webservice" ServerName=" " > ServerName =Here you can enter the destination address globally for all buttons. Further down, you can enter addresses that are different to the global destination for each Office product. Example: As a general rule, each button is to access www.company.de, but you only want the Word button to access www.company.de/word/index.html, enter "company.de" for the ServerName and under "<word language=“en“> for start="word/index.html" The destination address of each button is made up of the ServerName+Start of the relevant Office product. You can also change all entries using "Additional Button *". Additional Button Label and Additional Button Label2 are the visible texts in the ribbon, Additional Button ScreenTip and SuperTip are provided as descriptions for the button. You will see these if you hover the cursor over the button.

http://www.company.de/

http://www.company.de/word/index.html


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III. Support Guidelines

5. Contact with Know How Support

The first step of support is always provided via e-mail. Please note that support enquiries are always submitted to Know How Support directly, but you can copy your contact person in. Once your e-mail has been received, your support case will be dealt with within one working day (Monday-Friday) between 8am and 5 pm. You will be informed in good time if two days is not enough. E-mail address for Know How Support: [email protected]

To ensure that support can be provided smoothly and quickly, please note the following questions, which are important for Know How! in responding to your enquiry.

Which product does it concern? (e.g. Excel 2010 Basic)

Please note the system requirements relevant to your product. Have all requirements

been met?

Which variant have you received? (SingleSco, MultipleSco, offline – runs on a web

server)

Which operating system/LMS or web server are you using?

Which browser (Internet Explorer or Mozilla) and which version are you working with?

Please record as accurately as possible what exactly the problem/error/malfunction

is.

Is the problem reproducible? (e.g. "... the error always occurs when the course is

restarted...")

Does the problem occur on all PCs/all users/all operating systems/all browsers?

Do you see an error message? If so, please send us a screenshot of the error

message.

5.1. FAQ – Frequently asked questions and their answers

To reduce the need for support, you can use the FAQs to help the customer with the first step

yourself.

5.1.1. General

My Internet Explorer shows the following error message: "Error to help protect

your security, Internet Explorer has restricted this webpage from running scripts

or ActiveX controls that could access your computer."

Please proceed as described in Section 2.3.2 Internet Explorer 9 Where can I deactivate the pop-up blocker?

mailto:[email protected]


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By default in Internet Explorer:

1) In your Internet Explorer, go to Extras > Settings

2) In the Privacy tab, the box next to "Turn on Pop-up Blocker" must not be ticked

3) Apply the settings by default in Mozilla Firefox:

1) In your Mozilla Firefox, go to Extras > Settings

2) In the Content tab, the box next to "Block pop-up windows" must not be ticked

For other programs, such as Google Toolbar, please contact your internal support. Why are the training topics not making a sound?

1) Please first check whether the sound works via the Internet generally

2) To do this, go to a website (e.g. www.ard.de) and play a video.

If you do not hear any sound there either, please first contact your internal

support.

3) Please check that the Windows Media Player plug-in is activated in your Internet

Explorer/Mozilla.

5.1.2. Ribbon

Which data is saved where?

o The setup data is saved locally.

You can customise the setup individually.

Are there specifications for where the content is saved?

o In software distribution, the content can be saved locally or on a file/web server,

as the administrator carries out the configuration himself and can set up the

paths as required.

Should the ribbon and the learning media be rolled out immediately with the

Office package?

o We recommend installing them later, as this makes them less susceptible to

errors and allows any errors that do occur to be identified more easily.

Can the ribbon also access content in the Learning Management System (LMS)?

o This is only possible if the LMS meets the following two requirements:

Files can be accessed from outside without authentication

The paths to the content are not encrypted and do not change when

new content is installed

Is the setup also available as a complete MSI package?

o No, the setup is only available as an *.exe and cannot be provided as an MSI

package.

What exactly does the setup do?

o The setup installs the necessary data and creates the registry entries.

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Why are the add-ins packaged again as MSI?

o The add-ins themselves are packaged again as MSI packages and are called

up automatically with the setup. In software distribution, these have to be called

up by the software distribution tool.

o In this case, the staff no longer has the option of aborting the installation of the

add-ins

Which variant does Know How! AG recommend?

o If the number of clients is small, setup is recommended in order to avoid a

laborious software distribution.

o The software distribution option is recommended if multiple clients are to be

equipped with the add-in, or if the add-ins are to be installed on the clients

without additional action by the user.

How difficult is it for the administrator to customise the software package?

o As well as the normal work required (saving the files in the right location and

entering registry entries), the software distribution also means that another four

configuration files need to be customised so that the paths match the training

topics.

For what reason might the ribbon not be shown?

o Have the necessary additional components been installed? If not, please install them and then go to the Options of the Office product (File/Options).

There you will find the "Add-ins" sub-section. Please check whether the add-in is listed there. If the add-in is listed under "Inactive application add-ins", select the

"COM add-ins" from the "Manage" drop-down menu and press the "Go to..." button.

Tick the box next to KnowHowRibbon. o The add-in should then be available in the application.

Why can the e-learning search not be hidden using the "E-Learning Search"

button?

The button only opens the search panel. Closing using the button creates a technical

conflict and is therefore deactivated.

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