University Library Services for Distance Learners Using the library Off Campus.
Somewhere Out There: Library Services for Distance Education Students
description
Transcript of Somewhere Out There: Library Services for Distance Education Students
Somewhere Out There:Library Services for Distance
Education Students
Gina MatesicUniversity of Guelph-Humber
Ontario Library AssociationJan. 31, 2004
Many names, Many duties
Distance Learning Support, Off-Campus, Outreach, Extension Services, etc.
New language, orientation Position = diversity of duties & users Issues: - service delivery
- operations- communication
Opportunities & Challenges
Liaise with multiple service areas
Stretch skills in new areas
Represent at high level
Geographic (remoteness, time zones)
Technological Operations
(budget, staff)
Resources/Support
CLA Distance Library Services ACRL Distance Services Off-Campus Library Services Conference(biennial) with proceedings 3rd Cdn Off-Campus Lib. Services survey Library Services for Dist. Learning (Cdn) Library Support for Distance Learning (US)
Other library service areas
Document delivery ILL Circulation Reserves
Coordination across libraries
Operational Model
Decentralized ALL your students Use existing staff
and efficient processes
Minimal staffing & less overhead costs
Centralized Separate budget =
see $$$ directly Costs = no
minimize impact Designated staff =
familiarity/advocacy
Physical Resources
Present: Office/storage Mailing/courier Phone (1-800) Fax Circulation computer Access to
Photocopier Access to Printer
Future: Virtual reference Web applications
with technical support
Printer New fax machine
Processes
External Liaison meetings Info-gathering Public Service
representation
Internal Request
transactions Statistics Resource
development
Electronic (virtual) orientation
Destroy personal documentation Purge files Remove outdated resources New physical resources:
- fax- computer- printer
Request tracking database
For user: Web-based User –
centred/autonomy
For staff: Multiple access Service tracking Report generation
on multiple variables
Information Literacy
User demographics User experience/history with service Changing expectations Continuum of approaches
Question
Full Question
Suggested Items
Independent
Book list Citations
Information Literacy Continuum
IL Strategy
Questions Full question Suggested items Book list Citation list Independent user
Discussion with student
Keywords, item type OPAC screens &
course article list More resources
(government docs, internet)
Never see
Planning & Assessment
UM Libraries 1996 report CLA / ACRL guidelines Current state of service Future plans
Marketing & Outreach
FREE daily resources to users:- phone message- personal discussions- website (library and DE dept.)- e-newsletter- auto-response to email- fax cover sheet (newsletter) orcheckout slip
Marketing & Outreach, cont’d
DE & other dept. print materials
Bookmarks Magnets Item slips Brochures Surveys