Bridging the Gap: Synchronous and Asychronous Library Services for Distance Learners
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Transcript of Bridging the Gap: Synchronous and Asychronous Library Services for Distance Learners
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BRIDGING THE GAP:Synchronous and Asynchronous
Library Services for Distance Learners
Melissa McCushMarch 5, 2009
Norwich University
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INTRODUCTION
ACRL Guidelines for Distance Learning Library Services, Bill of Rights for the Distance Learning Community:• “Direct Human Access: Direct human access
must be made available to the distance learning community through instruction, interaction, and intervention from library personnel.”
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AT ISSUE
Nature of distance education is asynchronous Nature of traditional library services is
synchronous How can we bridge the gap?
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SYNCHRONOUSDistance Education Chat room services Videoconferencing
(Instructor-led) Virtual communities Voice tools
Traditional Library Services Instant messaging (Web-
based) In-person
reference/instruction One-on-one phone calls
New Library Services? Instant messaging (VOIP-
based) Videoconferencing
(librarian-led) Co-browsing
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ASYCHRONOUSDistance Education Discussion boards Structured tasks Email Learning at one’s own
pace
Traditional Library Services Websites Blogs Email/Mail/Fax Research guides
New Library Services? Screencasts (Subject-
specific) Interactive online tutorials Embedding (in CMS)
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SERVICE OPTIONS -SYNCHRONOUS Phone assistance In-person assistance Video conferencing
Co-browsing
Virtual assistance• Web-based IM• VOIP-based IM
In place Infeasible Feasible?• Skype - Ohio University
Feasible?• Morris Msgr - SIUC
Feasible • Meebo (In place)• Skype/Wimba
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SERVICE OPTIONS – ASYNCHRONOUS Blogs Research guides Screencasts
Embedding
Interactive online tutorials
In place In place In place, plus• Subject- and resource-
specific needs Feasible?• Blackboard - CCV
Feasible• Flash/HTML• Video
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SERVICE FOCUS FOR NORWICH
Synchronous• VOIP-Based IM
Asynchronous• Screencasts• Interactive online tutorials
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VOIP-BASED IM
Available through Skype or Wimba Collaboration Suite
Skype• Speech and text• Videoconferencing
Wimba Classroom• Speech and text• Videoconferencing• Interactive environment
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BENEFITS
Auditory clues present Eliminates long-distance calling Allows for group/class conferencing Accessible to persons with disabilities
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SCREENCASTS
Increasingly widely-used technology• Library-created• Database vendor-created
Wide range of coverage• Introductory• Subject-specific• Resource-specific
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BENEFITS
Creates immediacy between user and creator Adaptable to local, distance users Accessible to persons with disabilities System requirements often low Mountable on different devices Addresses multiple learning styles
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INTERACTIVE ONLINE TUTORIALS
Large variety available Focus varies• Distance user needs• Information literacy• Search techniques
Engaging, interactive when not primarily text-based
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BENEFITS
Replacement for face-to-face instruction Pace of instruction set by student Repeatable (not “one-shot”) Provides instant feedback Reduces uncertainty Structured (hierarchical, step-by-step)
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ISSUES
System requirements Dial-up users Technical expertise Bandwidth Marketing Usability Instructor support
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IMPLEMENTATION
Integration of new services into SGS gateway• Locally created tutorials • Screencasts of subject- and resource-specific
needs Establish Skype/Wimba Classroom hours
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CONCLUSION
Utilize synchronous/asynchronous methods of delivery
Technology allows libraries to “bridge the gap”
Focus on extensibility and accessibility
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SOURCES
ACRL. (2008, July 1). Standards for distance learning library services. Retrieved March 1, 2009, from http://www.ala.org/ala/mgrps/divs/acrl/standards/guidelinesdistancelearning.cfm.
Booth, C. (2008, Jan. 9). Reconstituting the video kiosk. Message posted to http://infomational.wordpress.com/.
Brumfield, E. (2008). Using online tutorials to reduce uncertainty in information seeking behavior. Journal of Library Administration, 48(3), 365-377.
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Dewald, N., et al. (2000). Information literacy at a distance: Instructional design issues. Journal of Academic Librarianship, 26(1), 33-44.
Graves, S., & Desai, C. (2006). Instruction via chat reference: Does co-browse help?. Reference Services Review, 34(3), 340-357.
Matthew, V., & Schroeder, A. (2006). The embedded librarian program: Faculty and librarians partner to embed personalized library assistance into online courses. EDUCAUSE Quarterly, 29(4), 61-65.
Tucker-Raymond, C. (2005, Dec. 16). Is co-browsing dead? 3 out of 5 librarians agree. Message posted to http://www.oregonlibraries.net/staff/.