Solutions for Creating Code Compliance, Safe Housing

Positive Positive Economic ImpactEconomic Impact

2. Effective Program 2. Effective Program Mgt System Mgt System

•Modify GuidanceModify Guidance•Make the process Make the process Fast, Cheap, EasFast, Cheap, Easy y •Assign cost to Assign cost to workloadworkload•Validate FeesValidate Fees•Measure Measure performanceperformance

2. Effective Program 2. Effective Program Mgt System Mgt System

•Modify GuidanceModify Guidance•Make the process Make the process Fast, Cheap, EasFast, Cheap, Easy y •Assign cost to Assign cost to workloadworkload•Validate FeesValidate Fees•Measure Measure performanceperformance

EquityEquity

Code Code ComplianceCompliance

Safe HousingSafe Housing

Pull PermitsPull Permits

Buy-inBuy-in

High percent of permits pulled spells equity

Optimize Fee for service

Major Themes for Recommendations (450)

EQUITY, TRUSTEQUITY, TRUSTSOCIAL SOCIAL

RESPONSIBILITYRESPONSIBILITY

COST, FEESCOST, FEESFUNCTIONSFUNCTIONSWORK LOADWORK LOAD

PROCESSPROCESS

GUIDANCE, GUIDANCE, CODE, CODE, POLICYPOLICY

EDUCATEEDUCATETRAINTRAIN

FEAR, ANGER, FEAR, ANGER, STRESS, STRESS,

DISTRUSTDISTRUST

61

106

138

98

42

OutputInput

Work Flow Process

CHANGING LANDSCAPE CHANGING LANDSCAPE CITIZEN

LABOR, MAT’L, CONT, TRAVEL, TRAIN , LABOR, MAT’L, CONT, TRAVEL, TRAIN , OTHEROTHER

Direct CostDirect Cost

MGT

BOARD COUNCILG&A

Information Information

FAST, CHEAP, EASYFAST, CHEAP, EASY

•Efficiency•Effectiveness

•Buy in•Equity

•Permits•Grants•Liens

•Permits•Grants•Liens

GOVERNMENT

FUNDSFUNDSGRANTSGRANTS

TAXESFEES

TAXESFEES

Permit?

CITIZEN

Fearful, Hard Times, Angry, Uninformed, Lack of Trust, Cost Recovery, Compliancy Problem

FEEFEE

COMPLAINTCOMPLAINT

CITIZEN OTH DEPTOverheadOverhead

FeesDoor $35Heater $25

FeesDoor $35Heater $25

•Maintenance•Building•Health & Safety

General Plan•Preserve•Assist…

General Plan•Preserve•Assist…

4th Amend4th AmendProgram•Goals•Outcomes

Program•Goals•Outcomes

INFORMINFORM INSPECTINSPECT ISSUESISSUES

MeasurePerformance

CoachingCulture

PolicyCost RecoveryLoans, Grants

PolicyCost RecoveryLoans, Grants

ProblemProblem

• Lack of knowledge• Financial hardship• Tenant responsibilities• Willful evasions• Victimized tenants• Lack of equitable systems• Lack of trust

vsch req for meetings

Where we’ve been

OutreachStatistics

• Outreach Workshops 2– Attendees 210– Responses ~500

• Surveys– Responses 470– Comments ~1,000

Input from Outreach500 Comments

Economic Impact

• 69 Comments

Analytical/Intuitive Analysis

500 Comments

Overarching ThemeOverarching Theme

Process/Workflow Analysis

• Is an excellent tool for identifying and analyzing problems and issues within a program.

• Involves identifying key elements within a program and looking at their interrelationships through a model.

Model

– A model is simply a picture of reality. – Models should neither be to simple nor complex• Too simple: does not represent reality• Too complex: loose your audience

– The primary model used for program analysis is an input/output model

– Key elements include: inputs, process, outputs and environmental forces.

Input, Output, Process Model

InputInput OutputOutputProcessProcess

Environmental ForcesEnvironmental Forces

“The simplification of anything is always sensational” G.K. Chersterson

1.1.

4422..

3.3.

This is isn’t sensational…but it can assist in problem identification and resolution

Environmental Forces

• Outsourcing• National Debt• Number of foreclosures Number of foreclosures • Inability to compete globally• Loss of middle class AmericaLoss of middle class America• Unemployment nation-wide• Emerging Super Powers: China, India, Pakistan, • Change in influence as a world power: 1945-2010

Input Outputprocess

CHANGING LANDSCAPE

= Down = Down marketmarket??

Codes should be aligned with Economic Realities

•ForeclosuresForeclosures•Pre-foreclosurePre-foreclosure•Bank ownedBank owned

16

GuidanceGuidance

CodeCode

Middle Class Downsizes

Middle Class Downsizes

Input

• Citizens1. Don’t know they need to

pull a permit2. Receiving complaints

from neighbors3. Fearful, facing hard times

uniformed, lacking trust, angry, frustrated, distrustful, have a compliance problem

• Taxes, Fees,– Grants, Funds, Revenue

Sources – State, Federal, Local

CITIZEN

GOVERNMENT

FUNDSGRANTS

TAXESFEES

Input Outputprocess

CITIZEN

COMPLAINT

CITIZEN

HARD TIMES, FRUSTRATEDANGRY, UNINFORMEDDISTRUSTFUL, FEARFULCOMPLIANCE PROBLEM

FEE

Permit

Process

• The Law• Plans• Codes• Program Guidance• Fees• Policy, • Systems, • Functions • Cost/Expense

– Indirect– Direct– Transfer

• Cost Objects

Fast, Cheap, Easy, EquitableFast, Cheap, Easy, Equitable

Policy#38, 34, 42

4TH

Amend

BOARDCOUNCIL

MGT

ADMINOTH DEPT

Information

FEES

DoorsHeatersPatios

•Maintenance•Building•Health/Safety•State Civil Code 1941

General Plan- Housing Elem

•Goals, Outcomes•Units of Measures

ProgramGuidance

INFORM INSPECT ISSUE

Input Outputprocess

LABOR, MAT’L, CONT, TRAVEL, TRAINING, LABOR, MAT’L, CONT, TRAVEL, TRAINING,

If you can’t If you can’t measure it, you measure it, you cannot cannot management itmanagement it

•PERMITS•GRANTS•LOANS•LIENS

•PERMITS•GRANTS•LOANS•LIENS

COSTS for SVC

COSTS for SVC

OutputInput Outputprocess

What I heard Permit fees are too high Bring costs down Allow permit applicants,

contractors to "self-certify” Focus on safety issues, not on

that which is technicallytechnically substandard– Substandard: defined in the

state code– is pretty expansiveexpansive

Deal with attitude, evenhandedness, maybe

•officially•legallylegally

•open, •liberal, •unrestrainedunrestrained

What I heard Permit fees are too high Bring costs down Allow permit applicants,

contractors to "self-certify” Focus on safety issues, not on

that which is technicallytechnically substandard– Substandard: defined in the

state code– is pretty expansiveexpansive

Deal with attitude, evenhandedness, maybe