sodexo.com

Sodexo Remote Sites

Induction For

Onshore Employees

Agenda

WELCOME• Introduction• Mission and Our Ethical Principles

OVERVIEW OF SODEXO….• Who We Are• Our Values• Who’s Who Within the Organisation

WHAT SODEXO CAN OFFER YOU….• Our Commitments• Reasons for Joining Sodexo• Benefits

HEALTH & SAFETY CULTURE

TRAINING & DEVELOPMENT

WHAT SODEXO EXPECT FROM YOU

Mission and Our Ethical Principles

Our mission is to….

improve the Quality of Daily Life of everyone we serve – employees in the workplace, patients in hospital, students at schools and universities, prisoners in correctional facilities, soldiers in their barracks, or in the field

contribute to the economic, social and environmental development of the communities, regions and countries where we operate

Our ethical principles…

loyalty

respect for people

transparency

business integrity

About Sodexo Remote Sites

Sodexo History

Sodexho was founded in 1966 by Pierre Bellon in Marseilles, France, building upon his family’s sixty years experience in ship handling. Its early work involved staff restaurants, schools and hospitals.

1985-1993: Sodexho established activities in the Americans, Japan, South Africa and Russia, and reinforced its presence in the rest of Central Europe

1995: Sodexho became world market leader in food service thanks to alliances with Gardner Merchant in the UK and Partena in Sweden

2002: on 3rd April Sodexho shares are listed on the New York Stock Exchange

2006: Sodexho, turned 40 and transformed a small family business into a global market leader

2008: The group changes its name from Sodexho Alliance to “Sodexo”

About Sodexo Remote Sites.

Sodexo Remote Sites offers some forty services, from technical maintenance to recreation, medical care, waste removal and water treatment. We can operate internationally and specialise providing multi-services in harsh environments and difficult operating conditions. We also offer innovative solutions in terms of maintenance, management and security systems – for example, our Multi-Pass smart card system .

380,000 Employees worldwide

34,000 Operating sites

Operating in 80 countries

Sodexo Remote Sites Scotland – 45 offshore units, 8 onshore units

Our Values

Spirit of progressExcellence in service means finding every opportunity for improvement going the extra mile, taking the initiative, looking for better ways of doing things in our daily routine. It means learning from our mistakes when they occur. In these ways we each make progress and the company as a whole succeeds.

Team spiritWe believe strong teamwork is essential to deliver our service. Working together successfully means recognising our different qualities and skills. It depends on good communications, honesty and mutual respect, with everyone pulling together to achieve clear goals. 

Service spiritWe are proud to provide service to others. We take care in getting to know our clients and customers. We listen to their needs and pay attention to detail. We make ourselves available and responsive, welcoming and efficient. What we say is what we do, we believe we must always keep our promises.

Our Service Culture is very important to Sodexo. It makes us what we are as a company today. Below are some of the areas in which you can provide quality service:

Safety

Service delivery

First impression

Unit or site standards

Helping clients and customers

The client andcustomer

experience

Providing Quality Service

Who’s Who at Sodexo

The Zone Team

Lindsay Tocher

Senior Vice President

Ed MorrowFinance Manager

Ian RussellUK Divisional Director

Who’s Who at Sodexo

The UK Leadership Team

Alison WoodUK Sales Manager

Thomas Eriksson UK Finance Manager

Mark GirlingTechnical Services

Director

Ruth HepburnHR Manager

Who’s Who at Sodexo

Ian Spence

Senior Operations Manager

Andy BamfordOperations Manager

Sue McIverSenior Operations Manager

John Fraser

Operations Manager - Diamond

Graham TaylorOperations Manager

Rachel WatsonOperations Manager

Onshore

Ali McEwanOperations Manager

Operations

Adrian Peacock

Operations Manager

Who’s Who at Sodexo

TBAHR Business Partner

TBAHR Advisor

Elaine CraigmyleHR Advisor

Susan ThangaiahHR and Logistics

Officer

Domenico D’ambruosoLearning & Development

Manager

Neil AdamSenior HR/Employment

Law Advisor

HR

Ewelina StanczukHR Administrator

Who’s Who at Sodexo

Jo HunterIFM Co-ordinator

Malcolm TaitPayroll Manager

Keith PirieTechnical Services Manager

(Offshore)

Carmen FraserArchitectural

Solutions Manager

Mark AlexanderPayroll Assistant

Lee HartTechnical Services Manager (Onshore)

IFM & Payroll

“Committed to You”

LivingWe will enable you to flourish with us.

RewardingYou will be recognized for living our values and

for helping us grow.

WelcomingYou will be welcomed

as a valued member of our team.

GrowingWe will work with you to make your

growth our priority.

RecruitingWe will inspire you

to join Sodexo.

Benefits

Access to largest selection of Pre-purchase of stores’ own gift vouchers offering significant savings over face value

Sodexo Countdown gives you access to offers online

Telephone access to discounts

At point of sale by showing you membership card at participating merchants throughout the UK and over 20 countries worldwide

Voluntary BenefitsSodexo Countdown

Save Cash - Not Points

One of the world’s largest privilege shopping and service networks with over 75,000 outlets internationally offering savings between 5% and 50% to members. By teaming up with many of the high street’s biggest

retailers, we offer an extensive range of benefits.

Spending Activity Merchant Annual Spend % Saving Cash SavingSpectacles Dollond & Aitchison £150 20% £30.00Cinema Odeon / Cineworld Cinemas £72 25% £18.00Supermarket & Petrol J Sainsbury £3,000 4% £120.00DIY Homebase £250 7% Extra Free £17.50Electrical Goods Comet £200 up to 10% £20.00Photo Printing Snappy Snaps £50 10% £5.00Discount on Case Of Wine Wine Club £70 £37 £37.00CDs CD-WOW £25 Average Saving £15.00Holiday Countdown Travel Club £500 up to 7% £35.00Eat Out Countdown Dining £60 25% £15.00Eat Out Café Rouge £50 10% £5.00Baby/Childrens Clothes etc Mothercare £150 10% £15.00Hotel Accomodation Choices/ Britannia/Ramada £100 50% £50.00Travel Insurance Columbus £50 10% £5.00Days Out Sealife/Seal Sanctuary/Dungeons £50 50% £25.00Flowers Flying Flowers £30 20% £6.00Local Shopping Various Local Shops etc £250 Say 10% £25.00Food Shopping Iceland £250 7% Extra Free £10.00Variety Store Wilkinson £150 8.00% £12.00

Totals: £5,457 £466

Annual Savings Illustration

Travel Club Launched

To further develop our Employee Value Proposition, the Travel Club has been launched with all employees of Sodexo Remotes Sites now entitled to extremely competitive rates on:

Fl ights – internati onal and domestic

Hotel accommodation – at home and abroad

Package hol idays

Tailored holi days

Eurostar (train travel in Europe)

Car hire – in the UK, and overseas

Up to 15% off all travel insurance

5% off Tours (offered by preferred suppl iers)

www.thetravelclub.co.uk

New Employee Suggestion Scheme Launched

New, “Why Don’t We…” cards launched to increase our recognition efforts…anyone going the extra mile is recognised with this spot award, sent the card to their home address and points uploaded to their online account. The reasons for their recognition are posted onto www.sodexoremotesites.com …

Thank You Cards

New staff thank you cards launched to increase our recognition efforts…initial feedback is very positive with some excellent feedback and ideas being generated across the business…

Recognition & Reward

Legal Access

As part of our ongoing commitment to our employee engagement in Sodexo, we have decided to roll out Aberdein Considine & Company’s ‘Legal Access’ Scheme to all employees

Legal Access’ is a staff discount scheme, which we hope will be of genuine and significant benefit to our employees and their families

It offers a 15% discount in property, legal and financial services offered by the firm. The scheme also extends to members of our employees immediate family and they too will receive the full benefits available

Each employee is entitled to a free will

The Employee Assistance Programme

THE EMPLOYEE ASSISTANCE PROGRAMME (EAP)

• Provides information, advice and counselling

• Independent

• Confidential

• Free

• An opportunity for personal development

The Employee Assistance Programme

THE EMPLOYEE ASSISTANCE PROGRAMME (EAP)

• When might you use the EAP?

Anytime

• How do you access the EAP?

Phone or online

• The services available

General information (divorce, property, maternity leave, holiday problems etc)

Child/dependent care enquiries (housing options, behavioural concerns, surviving teenagers, schooling & education choices etc)

Legal enquiries (wills, powers of attorney, council tax, matrimonial etc)

Financial enquiries (pensions, mortgage advice, investment advice, loan etc)

Debt advice (bailiffs, credit rating, budgeting, bankruptcy etc)

PPC Online

• PPC is a programme under EAP

• Member-only website at www.ppconline.info

• Areas:

Health and Well-being (e.g. nutrition, Stress etc)

Personal Support (e.g. relationships etc)

Work-Life (e.g. Change, retirement etc)

• Information, advice and fact-sheets

• Useful links to other sites

• Your confidentiality is assured, counsellors are bound by a strict code of ethics

• Your employer will not be informed

• Username: Sodexo P/W: Remote

Health & Safety

Health, Hygiene and SafetyAll employees should be clean and presentable at all times in the interests of hygiene and personal safety. Employees must co-operate with all safety procedures for both Company and Client. When required, protective clothing must be worn and employees will utilise all guards or other equipment provided for their safety. Hygiene standards must be maintained and at the request of the management employees will submit to medical examinations.

You will receive an Health & Safety induction and be required to sit Health and Safety and Food Hygiene exams annually.

In this way, your knowledge and skills will be kept up to date.

Health & Safety – HSEQ Strategy

Health & Safety - New Incident Awareness Sharing Format

New system initiated to provide more detailed information on safety incidents including pictures

This is sent out to all sites shortly after the incident to improve shared learning and avoid recurrence at all units and to ensure timely shared learning

Training and Development

GREAT! box

This is a training kit for team member development. Inside the GREAT! Box

you will find inner wallets that contain information and activity cards that can be

used to train front line team members in line with key areas of our work.

The GREAT! Box health and safety induction covers 16 essential areas that

need to be completed in your first two weeks.

Managers and team members can also discuss which other cards need to be

completed depending on the needs of the team.

Training Plan

Each quarter training plans are forwarded to all sites. Currently there are 10

training courses available

Appraisal

What Sodexo Expect From You

We encourage you to enjoy your work and the experience of

working with each other in a team, however we will not

tolerate:

• Pranks and practical jokes: can result in the those targeted feeling intimidated and humiliated, may present unacceptable risks to the health and safety of all parties involved,

and will expose the Company to several serious risks.

• Harassment and Bullying: “Harassment is any unwanted physical, verbal or non-verbal conduct which has

the purpose or effect of diminishing an employee’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment”

We will now watch the Dignity at Work film….

Click on the logo to access the company handbook…

http://www.sodexoremotesites.com/hr/Sodexo-Handbook/